Account Manager, New York Area

The Inside Sales Account Manager, New York Area is responsible for selling Chromium and Visium benchtop instruments and  driving consumables for all platforms across existing academic, government and medical center research institutions. Connecting, primarily, with existing customers via phone and e-mail to help guide them to our products that best meet their needs. Additionally, this role will work closely with cross-functional teams to ensure an exceptional customer experience in adoption and continuous engagement with 10x through service renewals.  This is a remote position based in New York or New Jersey.

What you will be doing:

• Develop and manage a territory plan to meet or exceed business goals for a defined customer base.

• Sell Chromium and Visium benchtop instruments and drive consumables sales for all platforms across existing academic, government and medical center research institutions.

• Manage and engage existing customers, primarily via phone and e-mail to deeply understand their research needs and goals.

• Use consultative selling approach to match customer needs with the right solution; empathy for internal dynamics, budget constraints, etc.

• Manage specific customers and help to address their needs, providing budgetary pricing, creating and submitting individualized quotes and closing sales process

• Work closely with many other 10x roles, including Account Manager, Xenium Capital Specialists, Scientific & Technology Advisors, Field Application Specialists and Service teams to ensure exceptional customer experience in adoption and continuous engagement with 10x through service renewals

• Foster strong, collaborative working relationships and execute clear process flows for handoffs with cross-functional departments (e.g., Account Managers, Xenium Capital Specialists and Scientific & Technology Advisors) to develop and execute territory-specific sales plans

• Responsible for updating the CRM system to reflect accurate opportunities and pipeline.

Minimum Requirements:

• 2+ years of experience in selling; preferably in the academic, life sciences or biotechnology industries

• Bachelor's degree in Biology, Molecular Biology, Biochemistry or related field; equivalent industry experience

• Knowledge of Next Gen Sequencing Technology, or similar diagnostic testing applications

• Track record of establishing long-term customer relationships and growth through closing new business

• Strong customer-relationship skills – building trust, understanding customer needs, presenting effective solutions

• Skilled at driving customer growth through closing new business, securing service renewals and contract extensions, and fostering ongoing client relationships

•  Ability to grasp and articulate highly technical concepts effectively

• Outstanding relationship building, interpersonal and communication skills

• Proficient with Microsoft Word, Excel and Outlook and CRM database

Preferred Skills and/or Experience:

• NGS Sales experience

• Experience of using SFDC

• Proven successful sales experience with a technical product line

#LI-JF1

#LI-Remote

Train and engage with your customers to ensure their success using 10x Genomics’ products

About the role:

As a Field Application Scientist you will be engaging with customers daily and delivering system usage trainings at customer sites, while providing experimental design, data analysis, logistical, and troubleshooting support across your region. You will be a key contact, in conjunction with in-house Technical Support, for responding to issues and maintaining relationships with customers. The primary goals of this position are to ensure rapid adoption and maximum customer success with 10x Genomics’ products.

What you will be doing:

Communicate:

• Acting as the main point of contact between the customer and company
• Keep customers apprised and trained on advancements in 10x technology and software
• Coordinate and perform customer site trainings and demonstrations
• Identify, document and communicate customer issues; complaints or concerns to management
• Contribute to white papers and documentation with the goal of expanding support content

Connect:

• Scientifically partner with customers as they develop their research utilizing 10x technologies
• Collaborate in scientific discussions with customers, cultivating long term relationships
• Create and maintain positive working relationships with customers (Key, is the ability to manage expectations while exceeding the customer’s needs)
• Gather and deliver strategic and competitive customer feedback, communicating customer use cases beyond initial product scope to Marketing and Product Development teams

Support:

• Troubleshoot issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments
• Interpret customer needs and identify the proper issue escalation pathway within 10x
• Support field sales team at trade shows, seminars and technical symposiums (including presentations and networking with thought leaders)
• Handle potentially stressful situations calmly and adroitly

Minimum Requirements:

• Extensive experience in molecular biology, biochemistry, genomics or genetics
• Demonstrable knowledge and experience with NGS workflows and data analysis software and/or sorting cytometry and associated analysis software
• Clear vision of and commitment to providing outstanding customer service
• Excellent organizational, analytical, and systematic troubleshooting skills
• Strong written and verbal English language skills
• Outstanding presentation and training skills
• Ability to maintain records for customer sites and provide high level feedback to management
• Willingness to travel up to 50%

Preferred Skills/Experience:

• PhD. or equivalent experience preferred (e.g. BA/BS with approx.5 years of experience, MS with approx. 3 years of experience) in Chemistry, Biochemistry, Molecular Biology or Genetics
• Previous customer facing experience
• Hands on proficiency with common molecular biology bench techniques; cell culture experience
• Broad knowledge of genomics or biochemistry
• Single cell laboratory experience is highly desirable
• Ability to work independently and as part of a team towards corporate goals

#LI-DM1

#LI-REMOTE

Sales Development Representative

The Inside Sales, Sales Development Representative is responsible for lead generation and qualification for all platforms, Chromium, Visium and Xenium, across new and existing academic, government and medical center research institutions as well as biotech/pharma and service providers. Additionally, this role will work independently to engage with new and existing potential customers for platform/product awareness through various channels (e.g., web inquiries, email campaigns, webinars) to generate qualified leads and coordinate with Account Managers, Xenium Capital Specialists and Scientific & Technology Advisors for scheduling meetings and presentations.  This is a remote position based in Texas, Oklahoma, Arkansas, Louisiana, Mississippi, Tennessee, and Alabama.

What you will be doing:

• Develop and execute independent lead generation strategies, utilizing research techniques to identify high-value prospects; maintaining strong collaboration with the Marketing team to leverage targeted campaigns and optimize lead flow
• Responsible for lead generation and qualification for all platforms – Chromium, Visium, and Xenium.
• Track, report on, and participate in cross-functional initiatives aimed at driving revenue growth
• Foster strong working relationships and execute clear process flows for handoffs with cross-functional departments (e.g., Marketing, Product Management) to develop and execute territory-specific sales plans
• Support the broader Commercial organization to improve the sales cycle time. 
• Responsible for updating the CRM system to reflect accurate opportunities and pipeline.

Minimum Requirements:

• Bachelor's degree in Biology, Molecular Biology, Biochemistry or related field; equivalent industry experience
• 0-1+ years experience in inside sales or business development roles; preferably in the academic, life sciences or biotechnology industries
• Adept at identifying ideal customer profiles and utilizing various research techniques to generate qualified leads
• Skilled at uncovering customer needs and pain points, effectively demonstrating how the company's products and services provide compelling solutions
• Proficiency in following established sales methodologies and navigating the sales cycle from initial contact to qualification and opportunity creation
• Proficiency in using CRM software and other sales tools for efficient lead management, activity tracking, and reporting
• Skilled at coordinating with internal teams to address customers queries in an outbound or inbound sales generation
• Outstanding relationship building, interpersonal and communication skills
• Proficient with Microsoft Word, Excel and Outlook and CRM database
• Fluency in English and [add in specific language for territory] essential; ability to speak additional languages highly desirable.

 Preferred Skills and/or Experience:

• NGS Sales experience
• Experience of using SFDC
• Proven successful sales experience with a technical product line

#LI-Remote

#LI-JF1

The Spatial Science & Technology Advisor (SSTA), New York, is primarily responsible for working with the Spatial Sales and Marketing teams to help develop and grow the 10x Genomics Spatial business by accelerating the sales process and maximizing revenue for sales opportunities in their territory. This role will conduct sales and related sales support activities for all current and future Spatial products and applications within the 10x Genomics portfolio. The Spatial STA is a highly technical position that requires both an in-depth knowledge of the products and workflows for Spatial solutions, but also how they can be incorporated with other 10x Genomics applications to better enable our customers through a multiomic approach to research.

Additionally, the Spatial STA is expected to be a field technical expert, working directly with field teams to position products to specified academic, government, private, and/or industrial accounts in an assigned territory: Incumbent will work from a remote location but must be located within the territory with a strong preference for ready access to a major airport.

Key Responsibilities: 

• Execute and communicate the vision for increasing the 10x Spatial portfolio market share at the field-level
• Work with field teams, Market Development leaders and customers to understand and communicate what is needed for successful adoption/positioning our Spatial solutions
• Partner closely with Sales Executives to generate, qualify, and close Spatial sales opportunities
• Work with product management/R&D/applications/marketing and field sales to develop and disseminate content, strategy, collaborations, and go-to market activities
• Maintain appropriate records and provide relevant information to help forecast business as needed
• Gather, process, and disseminate competitive intelligence and market feedback both to field sales as well as internal product management colleagues
• Provide weekly, monthly, and/or ad hoc business/activity reports as required
• Coordinate and/or conducts both technical and promotional seminars, trade shows, vendor shows, and related activities as deemed necessary
• Achieve assigned Measurable Business Objectives (MBO’s)and territory sales goals by calling on existing and potential new customers via field visits, email, telephone, video conference, etc
• Work closely with sales executive counterparts to develop specific account growth, penetration, and support activities
• Provide mentorship, training, and education to colleagues and/or customers as applicable 

Minimum Qualifications:  

• Strong Oral and Written Communication skills including small and large group presentations
• Master’s Degree in a relevant field of study
• Experience with NGS, immunology, cell biology, and molecular biology via prior work experience and education
• Extensive experience in histology, cellular pathology and/or imaging techniques
• Ability to effectively network in and outside of the company
• Ability to walk and or stand up to 8 hours a day, and travel to meet with customers
• Organized, detail oriented and results driven
• Proficient in using MS Office Suite (e.g. PowerPoint, Excel, Word)
• Overnight travel up to 70% of the time based on territory
• Valid driver’s license, acceptable motor vehicle, car insurance, and acceptable driving record

Preferred Skills

• PhD in a relevant field of study
• Track record of success selling and negotiating
• 5+ years commercial experience (Sales, Marketing, Support) in life science research industry serving academic, industrial, hospital, government, biotech and/or biopharmaceutical accounts
• Deep and broad NGS experience
• Single cell genomics experience
• Knowledge of cryosectioning, microtomy, tissue embedding and tissue handling
• Multi-lingual skills desired
• Experience using a CRM system (e.g. SFDC)

Regional Marketing Manager (Japan) 

The Regional Marketing Manager (RMM) will be responsible for planning, designing and executing marketing activities for Japan.

The ideal RMM candidate should have strong technical knowledge in the area of Next-Generation Sequencing (NGS), Single Cell Genomics, Spatial Biology and have demonstrated experience localizing marketing programs for related markets. The RMM will interact cross functionally with members from the regional commercial sales and global marketing teams and will be the central point of contact for territorial market planning, implementation, new product launch and regional market development. Key skill sets include regional marketing, program localization, sales enablement, lead generation/nurture and tactical marketing.

What you will be doing:

• Regionalization and localization of core marketing programs in Japan
• Effectively translate the global strategic plan in specific core markets into a regionalized tactical plan that meets or exceeds district business objectives and deploy programs and tools to support district sales teams and/or distributors
• Select appropriate program tactics for the district and assigned segment, govern all outbound aspects of new product launches, and report success of programs to the regional sales & global marketing teams
• Collaborate with Regional Marketing Events Manager and Regional Digital Marketing Manager to define events and digital strategy for lead generation and nurture
• Responsible for pipeline goal achievement across all territories within the district
• Knowledge of key accounts, KOLs and centers of excellence in assigned area
• Share program resources across district, and identify potential reuse of global programs across territories
• Own content reuse and localization process requirements, including execution of the localization process
• Alignment of regional marketing program to company messaging themes and local sales in each region
• Educate Global Marketing on local regulatory and compliance requirements for assigned territory
• Develop sales tools and training materials that support regional sales teams achieve goals
• Regional market intelligence to provide insight to global marketing and product marketing
• Drive demand & grow the marketing funnel in close collaboration with regional sales teams and distributors
• Establish local regional operational processes and systems
• Collaborate for all CRM related aspects of sales & marketing integration
• Improve the size and quality of marketing leads in salesforce CRM database for assigned territory or segment
• Measure and evaluate impacts of owned marketing programs and track assigned spend
• Works closely with the APAC and Global Marcom team to develop program metrics & effective tactics
• Responsible for defining channel training requirements linked to program execution
• Serve as single point of contact between the regional sales channels and the global marketing team for assigned district or segment 

Minimum Requirements:

• Requires a Bachelors’ degree in Biology, Molecular Biology, Biochemistry or related field 
• Extensive knowledge of Next Gen Sequencing markets, products & marketing channels in Japan
• Multi-year experience in the Life Science industry, preferably in a field marketing environment
• Key competencies in marketing required: customer segmentation (i.e., needs assessments, profiles, personas, buying journeys), marketing program development and execution, program evaluation (metric framework)
• Knowledge of sales pipeline and how to positively impact funnel conversion rates
• Excellent analytical and problem-solving skills, combined with strong business judgment and an ability to present analysis in a clear and compelling manner
• An independent self-starter who operates with a high degree of autonomy, able to pivot quickly; adaptive, can effectively operate/deal with ambiguity
• Highly organized individual who can meet challenging deadlines in a fast-paced environment and able to collaborate across multiple disciplines
• Excellent Japanese & English communication skills (written / oral / presentation)
• Frequent travel required, expected to be at least 60% of the time

Preferred Skills and Experience:

• Master’s degree or PhD with multi year experience
• Advanced proficiency in Microsoft applications, especially Excel and PowerPoint

#LI-KW1

#LI-REMOTE

About the Role:

We are seeking an Account Executive, BioPharma, in the Los Angeles area, for a field sales-based position responsible
for the territory sales plan. The Account Executive will have strong technical knowledge in the area
of Next Gen Sequencing and will demonstrate technical credibility to effectively consult with
customers to influence key decisions on technology and product choices. Strong business
acumen is required to build successful account and territory plans and translate territory strategy
into business results. The ideal candidate will have a strong history of account relationships with
key thought leaders in the Next Gen Sequencing space and experience calling on biotech accounts.

What you will be doing:

• Demonstrate technical credibility to consult with customers on technology solutions.
• Demonstrate funnel management skills with strong hunting/prospecting and closing
  skills.
• Commit to rigorous territory planning, market knowledge, both accurate and timely
  forecasting.
• Develop and manages to a business plan to meet or exceed business goals for the
  territory.
  • Understand scientific project needs and business needs of the customer to win the
  business.
  • Consistently and accurately manage sales process including sales forecasting, pipeline
  management, and sales tracking through the use of the CRM system and other designated
  IT tools.
  • Develop and maintains current knowledge of genetic analysis markets, products, and
  buying practices required to effectively compete in the assigned territory.
  • Utilizes product and application knowledge across the genetic analysis portfolio to
  successfully conduct selling presentations.
  • Assist in the identification and recruitment of new salespeople as required.
  • Ensure that customers are fully satisfied.
  • Represent the company professionally, ethically, and morally at all times.

Minimum Qualifications:
• Bachelor’s degree in Biology, Molecular Biology, Biochemistry or related field; or the
equivalent knowledge and experience.
• Minimum of 4 years sales experience in Life Science
• Extensive knowledge of Next Gen Sequencing.
• Ability to travel as needed to be successful in this field based role.

Preferred Skills:
• A Master’s or PhD degree is desirable.
• Strong desire to win business and establish long term customer relationships.

#LI-JF1

#REMOTE

District Sales Manager 

As a District Sales Manager you will lead our growing team in the the South of Germany Reporting to the Sales Director (EMEA) and manage a team of Account Executives.

You’ll help lead the execution of 10x Genomics commercial strategies, ensuring budgeted annual sales and profit objectives are met within designated territories and for the district overall. 

What you will be doing:

• Develop, execute and monitor the district business plan to meet assigned revenue and strategic objectives.
• Responsible for the direction, support and motivation of the district sales team to meet agreed targets and objectives.
• Routinely forecast, monitor, and control selling and other expenses for the district within assigned expense budgets
• Routinely and accurately forecast customer demand (i.e., product quantities and dollars, orders, shipments)
• To drive a high level of interaction and engagement between other departments (e.g., Marketing, Technical Support) and local sales team & staff to ensure coordination of activities and alignment on common goals
• Talent Acquisition - Responsible for resource planning, recruitment, and hire of resource to support forecasted sales targets
• Talent Development activities to ensure that the sales team has the necessary expertise to successfully perform their jobs, provide ongoing guidance to employees, and career counseling to help employees develop and advance in their careers
• Performance Management - setting performance standards, setting realistic job goals, conducting performance appraisals, and disciplinary action
• Create a sense of urgency and drive accountability within the regional team to meet both financial and strategic goals.
• Responsible for ensuring utilization and compliance in accordance with departmental policies and practices for Salesforce.com (SFDC)

Required Qualifications:

• Demonstrable team management experience in the Life Science industry
• Experience managing, motivating and developing sales professionals
• BA/BS or MS (or equivalent) in Life Sciences
• A proven track record of sales, marketing or equivalent experience in the Life Science industry
• Ability to build relationships at a very high level
• Excellent communication skills, able to influence internal and external audiences

Preferred Skills:

• PhD or equivalent in Life Sciences
• NGS knowledge or experience (Next Generation Sequencing)

#LI-DM1

#LI-REMOTE

About the role:

The Science & Technology Advisor (STA) is primarily responsible for accelerating the sales process and maximizing revenue for every sales opportunity in their territory. They will conduct sales and related sales support activities for all products and applications within the 10x Genomics portfolio. The STA is a highly technical position and requires in depth knowledge of all products and applications within the 10x Genomics portfolio. The STA is expected to be a field technical expert and will sell products to specified academic, government, private, and/or industrial accounts in an assigned territory. The incumbent will work from a remote location that must be located within the territory with a strong preference for ready access to a major airport.

What you will be doing:

• Partner closely with the sales team to generate, qualify, and close sales opportunities
• Work with product management, R&D, applications, marketing, and field sales from 10x Genomics and distributors to develop and disseminate content, strategy, collaborations, and go-to market activities
• Maintain appropriate records and provides relevant information to help forecast business as needed
• Gather, process, and disseminate competitive intelligence and market feedback both to field sales as well as internal product management colleagues
• Provide weekly, monthly, and/or ad hoc business/activity reports as required
• Coordinate and/or conducts both technical and promotional seminars, trade shows, vendor shows, and related activities as deemed necessary
• Achieve assigned territory sales goals by calling on existing and potential new customers via field visits, email, telephone, video conference, etc
• Work closely with sales team to develop specific account growth, penetration, and support activities
• Provide mentorship, training, and education to colleagues, distributors, and/or customers as applicable
• Participate in other globaland regionalScience & Technology Advisor team activities as required

Minimum Requirements:

• Strong Oral and Written Communication skills including small and large group presentations
• Master’s degree (or equivalent) in a relevant field of study
• Experience with NGS, immunology, cell biology, molecular biology, oncology, neuroscience via prior work experience and education
• Ability to effectively network in and outside of the company
• Ability to walk and or stand up to 8 hours a day, and travel to meet with customers
• Organized, detail oriented and results driven
• Proficient in using MS Office Suite (e.g. PowerPoint, Excel, Word)
• Overnight travel up to 50% of the time based on territory
• Valid driver’s license, acceptable motor vehicle, car insurance, and acceptable driving record
• Language Proficiency: Japanese (Business Fluent), English (Conversational)

Preferred Skills and Experience:

• PhD in a relevant field of study
• Track record of success selling and negotiating
• 3+ years commercial experience (Sales, Marketing, Support) in life science research industry serving academic, industrial, hospital, government, biotech and/or biopharmaceutical accounts
• Deep and broad NGS experience
• Single cell and spatial genomics experience
• Experience using a CRM system (e.g., SFDC)

#LI-DM1
#LI-REMOTE

We are seeking a Senior District Sales Manager, who will be responsible for managing Xenium Sales Executives in the Eastern US. The Sr. District Sales Manager will have strong technical knowledge and a strong history of managing sales executives who have account relationships with key thought leaders in the spatial ‘omics space.

What you will be doing:

• Develop, execute and monitor the district business plan to meet assigned revenue and strategic objectives.
• Responsible for the direction, support and motivation of the district sales team to meet agreed targets and objectives.
• Routinely forecast, monitor, and control selling and other expenses for the district within assigned expense budgets
• Routinely and accurately forecast customer demand (i.e., product quantities and dollars, orders, shipments)
• To drive a high level of interaction and engagement between other departments (e.g., Marketing, Technical Support) and local sales team & staff to ensure coordination of activities and alignment on common goals
• Talent Acquisition - Responsible for resource planning, recruitment, and hire of resource to support forecasted sales targets
• Talent Development activities to ensure that the sales team has the necessary expertise to successfully perform their jobs, provide ongoing guidance to employees, and career counseling to help employees develop and advance in their careers
• Performance Management - setting performance standards, setting realistic job goals, conducting performance appraisals, and disciplinary action
• Create a sense of urgency and drive accountability within the regional team to meet both financial and strategic goals.
• Responsible for ensuring utilization and compliance in accordance with departmental policies and practices for Salesforce.com (SFDC)
• Regional Alignment - Works collaboratively across AMR to drive coordination and alignment in service to corporate goals at large. This would include taking the lead on cross-district initiatives in partnership with marketing, sales, and sr. leadership
• Peer Leader - Takes on the role of peer leader and mentor across the District Sales Manager team

Minimum Qualifications:

• BA/BS in Life Sciences
• A minimum of 7 years of sales, marketing or equivalent experience in the Life Science industry, including capital equipment sales
• A minimum of 4 years of sales management experience in the Life Science industry
• Experience in hiring the best talent, building teams, managing and motivating sales professionals, setting and managing sales targets
• Skilled in developing and implementing strategic sales strategies, building and maintaining key customer relationships, and leading high-performing sales teams

Preferred Skills:  

• Must be able to build relationships at a very high level
• Ability to effectively communicate and influence internal and external audiences, using both oral and written communication skills
• Excellent written and oral English skills

As a Key Account Manager (KAM), you will be responsible for nurturing and expanding strategic relationships with our key customer accounts in the clinical, pharma and translational markets. Your role will directly impact the achievement of sales goals and long-term strategic objectives across our entire product portfolio. Acting as the face of the company, you will represent our diverse product lines to assigned accounts, ensuring that their needs and expectations are met while driving business growth and maintaining client satisfaction.

You will collaborate closely with local sales executives and cross-functional teams to develop and execute account plans, ensuring business alignment and customer success. This role requires a proactive and adaptable individual who can navigate market dynamics and deliver exceptional results in a fast-paced environment.

Key Responsibilities:

• Drive revenue growth and meet sales objectives within assigned accounts, covering the full 10x Genomics portfolio.
• Serve as a trusted advisor by delivering business insights, ensuring strong relationships with key service providers, and ensuring retention.
• Exhibit strategic leadership by adjusting approaches to align with local market conditions and shifts.
• Develop comprehensive account plans that outline performance objectives, financial targets, and key milestones for 1-3 year time horizons.
• Collaborate with cross-functional teams, including Marketing, Field Sales, and Field Application Scientists, to maximize opportunities and raise awareness within key accounts.
• Ensure alignment of internal resources (support, service and management) to meet account performance goals and exceed customer expectations.
• Proactively assess and respond to evolving customer needs, delivering tailored solutions.
• Manage the customer purchasing process, ensure timely order fulfillment, and maintain accurate sales forecasts using the SFDC system.

Qualifications:

• Education: B.S. or equivalent in Life Sciences, Business, or a related field.
• Experience: Multi-year senior-level sales experience, ideally within the single-cell sequencing, next-generation sequencing (NGS), or spatial genomics sectors. Experience with clinical, pharma and/or translational accounts will be preferred.
• Technical Expertise: Proven track record of successfully selling technical products, with the ability to quickly grasp and communicate complex scientific concepts.
• Sales Skills: Strong experience in managing and growing key accounts, demonstrated by achieving or exceeding sales quotas.
• Communication Skills: Excellent verbal, written, and interpersonal communication skills, with a focus on building long-term relationships.
• Technology Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with Salesforce (SFDC) or similar CRM platforms.
• Travel: Willingness and ability to travel frequently, as required.

 Preferred Skills:

• Strategic Thinking: Ability to think critically, adapt quickly to market changes, and develop innovative solutions for customers.
• Interpersonal Skills: Outstanding relationship-building skills with the ability to influence and inspire key stakeholders.
• Problem-Solving: Strong analytical and problem-solving skills, with a hands-on approach to overcoming challenges.
• Self-Motivation: Entrepreneurial mindset with a results-oriented, proactive, and self-driven attitude.
• Team Collaboration: Proven ability to work effectively in a team environment, with cross-functional partners and external clients.

#LI-DM1

#LI-REMOTE

At 10x Genomics, accelerating our understanding of biology is more than a mission for us. It’s a commitment. This is the century of biology, and the breakthroughs we make now have the potential to change the world. We enable scientists to advance their research, allowing them to address scientific questions they didn’t even know they could ask.

Our tools have enabled fundamental discoveries across multiple application areas, including cancer, immunology, and neuroscience. Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment. We know that behind every scientific breakthrough, there is a deep infrastructure of talented individuals driving the life sciences industry and making it possible for scientists, engineers, clinicians, computational biologists, and more to make new strides.

We’re dedicated to finding the best person for every aspect of our work because the innovations and discoveries that we enable together will lead to better technologies, better treatments, and a better future. Find out how you can make a 10x difference.

About the role

Our team is seeking a skilled and motivated Senior Security Engineer (IAM Identity Engineer) to own and enhance identity and access management systems, with a primary focus on maturing our Okta implementation and hardening our AWS Identity and Access Management configuration. The ideal candidate will have deep knowledge of the Okta platform, a proven history of configuring SCIM,  in addition to extensive multi-cloud experience. We know that security is hard and that’s why protecting our customers is our highest priority. If you are a self-starter who is passionate about security and is excited to work in a highly collaborative environment alongside a diverse team of experts every day, join us at 10x Genomics. 

As a Senior Security Engineer, you will be the technical subject matter expert for our identity solutions and cloud configurations. You will be responsible for performing design reviews, technical security assessments, and access reviews to highlight overly permissive policies and to help engineering teams reduce risk and  improve the overall security of our products. You will be a security leader within the company, gaining a solid understanding of our products and systems, and ensuring that security is built-in. This position requires both deep and broad technical knowledge across a range of disciplines, and the ability to work hands-on across a wide variety of software designs and technology stacks.

What you will be doing

• Serve as a primary technical security resource on all IAM issues and projects 
• Lead, implement, and expand our zero trust architecture
• Mature our Okta implementation by configuring SSO, SCIM, and other automated-provisioning processes
• Review and update cloud-based IAM policies to make sure access policies are least privileged, properly scoped, and governed by version control (Terraform + GitHub)
• Architect, configure, and audit role-based access control to ensure appropriate and secure user access
• Collaborate with other teams in pPerforming design reviews and technical security assessments to identify risks, ensure access rights are properly aligned, and help other teams improve the overall security of our products.
• Design and implement security best practices and standards across varied engineering teams and environments.
• Conduct threat modeling, identify & drive risk decisions, and influence technical designs and architectures.
• Advocate for security culture and educate colleagues across all parts of 10x.

Minimum Requirements:

• 3 years of hands-on technical experience configuring federated identity providers, using SAML, OIDC, and SCIM
• 3 years of hands-on technical experience configuring cloud identity and access management services including strong understanding of AWS IAM policies, roles, and trust relationships
• Experience with Terraform, GitHub or similar for cloud infrastructure management.
• Experience in web security (SSL/TLS, OAuth, SAML, etc.)
• Experience with cloud and web application security standards (CIS benchmarks, OWASP ASVS, SANS 25, etc.)

Preferred skills and experience:

• A degree in Computer Science, Computer Engineering, Software Engineering, Cybersecurity, Information Security, or a related technical field.
• In-depth technical and foundational knowledge of software engineering, computer systems, security engineering, authentication, and/or applied cryptography.
• Experience with regulatory requirements, and aligning security standards, frameworks, and corporate policy with overall business and technology strategy.
• Experience securing operating systems, networks, and low-level infrastructure. 
• Experience with attacker tactics, techniques, and procedures, and corresponding mitigation methods.
• Excellent written and verbal communications skills.

#LI-RW1

#LI-Hybrid

#LI-Remote

District Sales Manager 

As a District Sales Manager you will lead our growing team in the the north of Germany Reporting to the Sales Director (EMEA) and manage a team of Account Executives.

You’ll help lead the execution of 10x Genomics commercial strategies, ensuring budgeted annual sales and profit objectives are met within designated territories and for the district overall. 

What you will be doing:

• Develop, execute and monitor the district business plan to meet assigned revenue and strategic objectives.
• Responsible for the direction, support and motivation of the district sales team to meet agreed targets and objectives.
• Routinely forecast, monitor, and control selling and other expenses for the district within assigned expense budgets
• Routinely and accurately forecast customer demand (i.e., product quantities and dollars, orders, shipments)
• To drive a high level of interaction and engagement between other departments (e.g., Marketing, Technical Support) and local sales team & staff to ensure coordination of activities and alignment on common goals
• Talent Acquisition - Responsible for resource planning, recruitment, and hire of resource to support forecasted sales targets
• Talent Development activities to ensure that the sales team has the necessary expertise to successfully perform their jobs, provide ongoing guidance to employees, and career counseling to help employees develop and advance in their careers
• Performance Management - setting performance standards, setting realistic job goals, conducting performance appraisals, and disciplinary action
• Create a sense of urgency and drive accountability within the regional team to meet both financial and strategic goals.
• Responsible for ensuring utilization and compliance in accordance with departmental policies and practices for Salesforce.com (SFDC)

Required Qualifications:

• Demonstrable team management experience in the Life Science industry
• Experience managing, motivating and developing sales professionals
• BA/BS or MS (or equivalent) in Life Sciences
• A proven track record of sales, marketing or equivalent experience in the Life Science industry
• Ability to build relationships at a very high level
• Excellent communication skills, able to influence internal and external audiences

Preferred Skills:

• PhD or equivalent in Life Sciences
• NGS knowledge or experience (Next Generation Sequencing)

#LI-DM1

#LI-REMOTE

Sales Executive – UK South

About the role:

As a Sales Executive you will be responsible for selling across our portfolio to a wide base of predominantly academic customers in the UK. To be successful in this role you will need strong technical knowledge in the area of Next Gen Sequencing and/or single cell market and will demonstrate technical credibility to effectively consult with customers to influence key decisions on technology and product choices. A good business acumen is required to build successful account and territory plans and translate territory strategy into business results. You will ideally have a proven track record of building successful account relationships with key thought leaders in the Next Gen Sequencing space.

What you will be doing:

• Demonstrate technical credibility to consult with customers on technology solutions
• Demonstrate funnel management skills with strong hunting/prospecting and closing skills
• Commitment to rigorous territory planning, market knowledge, both accurate and timely forecasting
• Develop and manage a business plan to meet or exceed business goals for the territory
• Understand scientific project and business needs of the customer to win the business
• Consistently and accurately manage sales process including sales forecasting, pipeline management, and sales tracking using the CRM system and other designated IT tools
• Develop and maintain current knowledge of genetic analysis markets, products, and buying practices required to effectively compete in the assigned territory
• Utilise product and application knowledge across the genetic analysis portfolio to successfully conduct selling presentations
• Ensure full customer satisfaction whilst representing 10x Genomics professionally, ethically and morally at all times

Minimum Requirements:

• Bachelor’s degree in biology, Molecular Biology, Biochemistry or related field
• Proven sales experience in life sciences or similar, with capital equipment
• Strong desire to win business and establish long term customer relationships
• Extensive knowledge of NGS
• Ability to travel as needed to be successful in this field-based role

Preferred Skills and Experience:

• Experience in the area of Single Cell RNA Seq and/or Spatial Transcriptomics
• Master’s Degree or PhD. in Biology, Molecular Biology, Biochemistry or related field
• Experience of using a CRM system (Ideally SFDC)

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#REMOTE

Inside Sales Account Manager – France

The Inside Sales Account Manager is responsible for selling benchtop instruments and driving consumables for all platforms in their assigned accounts. Connecting, primarily, with existing customers via phone and e-mail to help guide them to our products that best meet their needs and managing the customer sales process.

Additionally, this role will work closely with cross-functional teams to ensure an exceptional customer experience in adoption and continuous engagement with 10x through service renewals.

What you will be doing:

• Develop and manage a territory plan to meet or exceed business goals for a defined customer base
• Sell benchtop instruments and drive consumables sales in their assigned accounts
• Manage and engage existing customers, primarily via phone and e-mail to deeply understand their research needs and goals
• Use consultative selling approach to match customer needs with the right solution; empathy for internal dynamics, budget constraints, etc
• Manage specific customers and help to address their needs, providing budgetary pricing, creating and submitting individualized quotes and closing sales process
• Work cross functionally to ensure exceptional customer experience in adoption and continuous engagement with 10x through service renewals
• Foster strong, collaborative working relationships and execute clear process flows for handoffs with cross-functional departments to develop and execute territory-specific sales plans
• Responsible for updating the CRM system to reflect accurate opportunities and pipeline

Minimum Requirements:

• Bachelor's degree in Biology, Molecular Biology, Biochemistry or related field; equivalent industry experience
• Proven sales experience preferably in the academic, life sciences or biotechnology industries
• Knowledge of Next Gen Sequencing Technology, or similar diagnostic testing applications
• Strong customer-relationship skills – building trust, understanding customer needs, presenting effective solutions
• Skilled at driving customer growth through closing new business, securing service renewals and contract extensions, and fostering ongoing client relationships
• Ability to grasp and articulate highly technical concepts effectively
• Outstanding interpersonal and communication skills
• Proficient with Microsoft Word, Excel and Outlook and CRM database
• Fluency in English and French essential

Preferred Skills and/or Experience:

• NGS Sales experience
• Experience of using SFDC
• Proven successful sales experience with a technical product line
• Additional European language skills

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#REMOTE

Sales Executive – Germany (Central)

About the role:

We are seeking a Sales Executive for a field sales-based position responsible for the Germany (Central) territory sales plan. The Sales Executive will have strong technical knowledge in the area of Next Gen Sequencing and will demonstrate technical credibility to effectively consult with customers to influence key decisions on technology and product choices. Strong business acumen is required to build successful account and territory plans and translate territory strategy into business results. The ideal candidate will have a strong history of account relationships with key thought leaders in the Next Gen Sequencing space.

What you will be doing:

• Demonstrate technical credibility to consult with customers on technology solutions
• Demonstrate funnel management skills with strong hunting/prospecting and closing skills
• Commitment to rigorous territory planning, market knowledge, both accurate and timely forecasting
• Develop and manage a business plan to meet or exceed business goals for the territory
• Understand scientific project and business needs of the customer to win the business
• Consistently and accurately manage sales process including sales forecasting, pipeline management, and sales tracking using the CRM system and other designated IT tools
• Develop and maintain current knowledge of genetic analysis markets, products, and buying practices required to effectively compete in the assigned territory
• Utilise product and application knowledge across the genetic analysis portfolio to successfully conduct selling presentations
• Ensure full customer satisfaction whilst representing 10x Genomics professionally, ethically and morally at all times

Minimum Requirements:

• Bachelor’s degree in biology, Molecular Biology, Biochemistry or related field
• Proven sales experience in life sciences or similar, with capital equipment
• Strong desire to win business and establish long term customer relationships
• Extensive knowledge of NGS
• Ability to travel as needed to be successful in this field-based role
• Fluent English and German language skills

Preferred Skills and Experience:

• Experience in the area of Single Cell RNA Seq and/or Spatial Transcriptomics
• Master’s Degree or PhD. in Biology, Molecular Biology, Biochemistry or related field
• Additional European language skills (preferably German)
• Experience of using a CRM system (Ideally SFDC)

#LI-KW1

#REMOTE

Sales Executive – Germany (South/East)

About the role:

We are seeking a Sales Executive for a field sales-based position responsible for the Germany (South/East) territory sales plan. The Sales Executive will have strong technical knowledge in the area of Next Gen Sequencing and will demonstrate technical credibility to effectively consult with customers to influence key decisions on technology and product choices. Strong business acumen is required to build successful account and territory plans and translate territory strategy into business results. The ideal candidate will have a strong history of account relationships with key thought leaders in the Next Gen Sequencing space.

What you will be doing:

• Demonstrate technical credibility to consult with customers on technology solutions
• Demonstrate funnel management skills with strong hunting/prospecting and closing skills
• Commitment to rigorous territory planning, market knowledge, both accurate and timely forecasting
• Develop and manage a business plan to meet or exceed business goals for the territory
• Understand scientific project and business needs of the customer to win the business
• Consistently and accurately manage sales process including sales forecasting, pipeline management, and sales tracking using the CRM system and other designated IT tools
• Develop and maintain current knowledge of genetic analysis markets, products, and buying practices required to effectively compete in the assigned territory
• Utilise product and application knowledge across the genetic analysis portfolio to successfully conduct selling presentations
• Ensure full customer satisfaction whilst representing 10x Genomics professionally, ethically and morally at all times

Minimum Requirements:

• Bachelor’s degree in biology, Molecular Biology, Biochemistry or related field
• Proven sales experience in life sciences or similar, with capital equipment
• Strong desire to win business and establish long term customer relationships
• Extensive knowledge of NGS
• Ability to travel as needed to be successful in this field-based role
• Fluent English and German language skills

Preferred Skills and Experience:

• Experience in the area of Single Cell RNA Seq and/or Spatial Transcriptomics
• Master’s Degree or PhD. in Biology, Molecular Biology, Biochemistry or related field
• Additional European language skills (preferably German)
• Experience of using a CRM system (Ideally SFDC)

#LI-KW1

#REMOTE

As a Xenium Sales Specialist you will be at the forefront of seeking out new opportunities as well as building and sustaining successful, long-term, relationships in the spatial arena. This will involve demonstrating strong technical knowledge credibility to effectively consult with customers and influence key decisions on technology and product choices. Strong business acumen will help to build successful account and territory plans which translate territory strategy into business results.

What you will be doing:

• Seeking out and developing new opportunities
• Technical consultation with customers on 10x Genomics’ spatial solutions
• Funnel management with strong hunting/prospecting and closing skills
• Commitment to rigorous territory planning, market knowledge, both accurate and timely forecasting
• Develop and manage a business plan to meet or exceed business goals for the territory
• Understand scientific project and business needs of the customer to win the business
• Consistently and accurately manage the sales process including, pipeline management, and sales tracking through the use of the CRM system and other designated IT tools
• Develop and maintain current knowledge of genetic analysis markets, products, and buying practices required to effectively compete in the assigned territory
• Utilize product and application knowledge across the genetic analysis portfolio to successfully conduct selling presentations
• Ensure full customer satisfaction whilst representing 10x Genomics professionally, ethically and morally at all times

Required Skills:

• Proven success selling large value capital equipment within Life Sciences
• Demonstrable, relevant, skills needed for a NGS/Spatial/In-Situ field sales role (i.e. minimum Bachelor’s Degree in Biology, Molecular Biology, Biochemistry or related field; or the equivalent knowledge and experience)
• Previous sales experience in Life Science, with capital equipment
• Strong desire to win business and establish long term customer relationships
• Willingness to travel a minimum of 50%
• Good English and German language skills

Preferred skills and Qualifications:

• Master’s Degree or PhD. in Biology, Molecular Biology, Biochemistry or related field
• Experience of using a CRM system (Ideally SFDC)

Inside Sales - Sales Development Representative (Japan)

The Inside Sales, Sales Development Representative is responsible for lead generation and qualification for all platforms, Chromium, Visium and Xenium, across new and existing academic, government and medical center research institutions as well as biotech/pharma and service providers. Additionally, this role will work independently to engage with new and existing potential customers, distributors and channel partners for platform/product awareness through various channels (e.g., web enquiries, email campaigns, webinars) to generate qualified leads and coordinate with Account Managers, Xenium Capital Specialists and Scientific & Technology Advisors for scheduling meetings and presentations.

What you will be doing:

• Develop and execute independent lead generation strategies, utilizing research techniques to identify high-value prospects; maintaining strong collaboration with the Marketing team to leverage targeted campaigns and optimize lead flow
• Responsible for lead generation and qualification for all platforms – Chromium, Visium, and Xenium
• Track, report on, and participate in cross-functional initiatives aimed at driving revenue growth
• Foster strong working relationships and execute clear process flows for handoffs with cross-functional departments (e.g., Marketing, Product Management) to develop and execute territory-specific sales plans
• Support the broader Commercial organization to improve the sales cycle time
• Responsible for updating the CRM system to reflect accurate opportunities and pipeline

Minimum Requirements:

• Bachelor's degree in Biology, Molecular Biology, Biochemistry or related field
• Experience in an inside sales or business development role in the academic, life sciences or biotechnology industries
• Adept at identifying ideal customer profiles and utilizing various research techniques to generate qualified leads
• Skilled at uncovering customer needs and pain points, effectively demonstrating how the company's products and services provide compelling solutions
• Proficiency in following established sales methodologies and navigating the sales cycle from initial contact to qualification and opportunity creation
• Proficiency in using CRM software and other sales tools for efficient lead management, activity tracking, and reporting
• Skilled at coordinating with internal teams to address customers queries in an outbound or inbound sales generation
• Outstanding relationship building, interpersonal and communication skills
• Fluency in English and Japanese essential

 Preferred Skills and/or Experience:

• NGS Sales experience
• Experience of using SFDC
• Proven successful sales experience with a technical product line
• Proficient with Microsoft Word, Excel and Outlook and CRM database

#LI-KW1

#LI-REMOTE

About the Role:

The Key Account Manager maintains and expands relationships with our service provider. Key Account Manager is responsible for achieving sales quota and assigned service provider.

The Key Account Manager represents the entire range of company products to assigned service providers, while leading our service provider account planning process, in conjunction with the local sales executive, and ensuring assigned service providers’ needs and expectations are met by the company.  The ideal candidate will live in the territory and have strong relationships within our current market. Must be open to heavy travel.

What you will be doing:

• Achieve sales growth and objectives within assigned accounts across the entire 10x portfolio.
• Provide business insight and value to retain service provider and ensure service provider’s relationships.
• Demonstrate leadership and decision making in adjusting strategy to account for local factors or market shifts
• Builds and executes key account planning that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
• Work collaboratively with Business Development, Product Marketing, Field Sales, and Field Application Scientists to drive opportunities and awareness in assigned accounts.
• Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Navigate orders through the customer purchasing process and provide accurate sales forecasts; while keeping SFDC system up to date.

Minimum Requirements:

• S. in life science or business
• Proven successful sales experience with a technical product line
• Minimum of 3-5 years senior level sales experience in single cell sequencing, NGS, or spatial genomics.
• Demonstrated ability to quickly grasp and master highly technical concepts and articulate them well to others
• Exceptional listening, verbal and written communication skills. 
• Willingness to accept heavy travel.
• Proficient with Microsoft Word, Excel and Outlook and SFDC database

Preferred Skills: 

• Ability to articulate well and think quick on your feet
• Outstanding relationship building and interpersonal skills
• Results orientated, entrepreneurial and self-motivating
• Demonstrated ability to solve problems and work effectively in a team environment

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#LI-REMOTE

About the Role:

As thePharma Sales Executive you have responsibility for achieving sales quota, while building a long-term strategic partnership with all levels of your customer’s organisation.

You will help lead on a subset of strategically important large accounts. Reporting to the Director for Sales, you’ll also be responsible for developing and maintaining a seamless partnership to maximise all aspects of the relationship, including adoption and use of 10x products, financial performance and business growth, customer satisfaction, and product/technology development and optimisation.

What you will be doing:

• Achieve sales growth and objectives within assigned accounts across the entire 10x portfolio
• Ensure high levels of customer satisfaction as well as up-sell and cross-sell potential within assigned key accounts
• Help set goals for the account team, provide feedback, and facilitate communication between 10x and each key account
• Provide business insight and value to retain customers and ensure customer relationships
• Demonstrate leadership and decision making in adjusting strategy to account for local factors or market shifts
• Coordinate pre-sales and post-sales follow up
• Understand the competitive dynamics within the account and help lead both development and implementation of strategies and tactics that best position 10x Genomics technology and products
• Maximise the strategic business relationship, both short term and long term, by helping align each customer’s mission and goals with successful utilisation of current and future 10x technology
• Work collaboratively with Business Development, Product Marketing, Field Sales, and Field Application Scientists to drive opportunities and awareness in assigned accounts
• Establish productive, professional relationships with key personnel in assigned customer accounts
• Negotiate all sales opportunities within company established parameters for the assigned key accounts and generate associated sales contracts and quotations
• Manage the sales process including pricing management, project pipeline visibility, product and revenue forecasting, order transactions, and ship schedules
• Provide 10x Sr. leadership & management with regular feedback on account status and key initiatives
• Navigate orders through the customer purchasing process and provide accurate sales forecasts; while keeping CRM system up to date

Minimum Requirements

• Bachelor’s degree, or equivalent, in life science, chemistry or business
• In-depth knowledge of the Pharma sector (inc. buying process and functional interactions)
• Proven successful sales experience with a technical product line
• Multi-year senior level sales experience in NGS, or Diagnostics / pharma environment
• Demonstrated ability to quickly grasp and master highly technical concepts and articulate them well to others
• Ability to communicate, present and influence credibly and effectively at all levels of the organisation
• Outstanding relationship building and interpersonal skills
• Ability to influence, within a matrix organisation, driving for action and consensus
• Results orientated, entrepreneurial and self-motivating
• Willing to travel 70%
• Demonstrable ability to solve problems and work effectively in a team environment
• Proficient with Microsoft Word, Excel and Outlook and CRM database (Salesforce expertise would be an advantage)

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#LI-remote