Job Summary:
We are seeking a dynamic and driven Enterprise Mobility Account Executive to support our new enterprise mobility offering. This is an overlay role that will work closely with partners and customers to drive and close enterprise mobility opportunities. The ideal candidate will possess a unique blend of sales acumen and technical expertise, enabling them to effectively communicate the value of our mobility solutions.
Key Responsibilities:
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We are looking to add account manager role to work with the MVNO clients post sales. This person needs to have the charisma of a sales personality that will allow them to build strong relationships within our accounts and with strong Account Management skills to work with each MVNO, to meet growth plans.
Mobile Wireless and SaaS experience would is a plus, but anyone with telecommunications experience could be trained.
The role is fundamentally a growth driver & relationship builder that will help to drive growth, remove distraction barriers of growth and keep the strong relations with our MVNO customers.
1. Weekly calls with the Clients /MVNO’s
a. Set weekly performance goals.
b. Identify growth opportunities.
c. Identify Issues both large and small, that could be affecting growth.
2. Sim inventory, manage SIM inventory within each MVNO, to assure they have enough SIMs to meet growth demands.
3. Monthly account reviews
a. MVNO Internal monthly performance review
b. Review Account plans, develop and enhance new account plans to resolve challenges and meet and or beat growth expectations.
This role will be aligned the AireSpring sales efforts but interact across all departments. Account Manager will be responsible for the management of AireSpring Wireless accounts. for business. It also involves identifying potential new business opportunities within the account. In this role, you will be responsible for working with clients to identify their needs and work out how the company can best meet those requirements. NO HUNTING NECESSARY!
Experience
Account managers are not necessarily required to have direct experience of working in a related role, but they will need to be able to demonstrate a good understanding of the job and enthusiasm for working within a sales and marketing department. The experience of working in a customer-facing role will always be advantageous, as will experience working to a deadline.
Responsibilities
· Relationship management.
· Acting as a lead point of contact for AireSpring Wireless clients.
· Identifying potential new and additional business opportunities within an account.
· Fulfilling client requests.
· Coordinating efforts between departments within AireSpring.
· Setting up meetings to vet customer solutions.
· Act as liaison with other departments in the company according to client requirements
· General administrative duties.
· UP-Selling products
Skills
Microsoft Excel & PowerPoint, Excellent phone skills
A polite, friendly and diplomatic manner.
Excellent communication skills, both written and verbal.
Good negotiation skills.
The ability to prioritize and manage several different tasks at once
An excellent understanding of client care.
Exceptional interpersonal skills.
The ability to work effectively to meet deadlines.
Good common sense.
The ability to solve problems as they arise.
A committed and flexible attitude to the job.
Good organizational skills.
The ability to work independently and as part of a team.
Good attention to detail.
A working knowledge of Outlook, Excel, Word is needed.
Flexible
Common Sense
Able to solve problems easily
Excellent Phone manners
Able to think on your feet
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We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as the ability to work independently.
Responsibilities:
Skills:
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IT Help Desk Job Description:
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
IT Help Desk Responsibilities:
· Provide assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs;
· Sets up and configures desktop computers, peripherals and accounts assigning security level;
· Installs software and installs and repairs hardware and peripherals;
· Tests programs;
· Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate;
· Maintains systems, databases and web pages;
· Administers user accounts;
· Designs and produces basic reports;
· Transfers computer files between platforms;
· Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems;
· Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns;
· Arranges for distribution of output to customer;
· Maintains records;
· Contributes to unit goals by accomplishing related duties as required.
IT Help Desk Requirements:
· 10 years of previous working experience as an IT Help Desk Technician
· BA in IT, Computer Science or similar relevant field
· In-depth knowledge of computer systems and mobile devices
· Hands on experience with diagnosing and resolving basic technical issues
· Excellent communication and interpersonal skills
· Customer-oriented and patient
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The Telecom Project Coordinator is responsible for acting as the single point of contact and management for multiple client orders. Client responsibilities include on-going client interaction, timeline and critical task management, coordination across multiple groups and resources and resolving order related issues.
There will be significant interfacing with sales agents and other staff members. The ideal candidate will possess excellent critical thinking skills, communicate well with all levels of personnel and be highly organized.
Profile for Success:
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Regional Channel Sales Representative - entry level into channel - Minneapolis
TELECOM SALES PEOPLE WANTED
Do you have 2-5 years in B2B Telecom sales experience?
Are you interested in moving up to the next echelon of sales?
Is creating relationships and partnerships "your thing"?
The Regional Channel Sales Representative position is a rare opportunity to learn channel sales and get into the coveted position of Channel Sales Manager
Job Responsibilities:
Performance Measures:
2+ years prior telecom sales experience REQUIRED with a strong knowledge of voice and data products.
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Join our team and take your career to the next level. AireSpringis a communications and technology solutions provider with operations in 48 states. We provide TDM and IP-based voice, data services, broadband and MPLS networking, managed hosting services and communication systems to businesses and government agencies.
The requirement is to generate new business opportunities through external sales agents to become a consistent revenue producer selling AireSpring'sdata and voice products for businesses.
Performance Measures:
Minimum Requirements: BA/BS degree with 2+ years in prior telecom sales or equivalent work experience. Knowledge of telecommunications voice and data products.
Preferred Requirements: BA/BS degree; 4+ years of related telecom sales experience with a proven track record selling through telecom channel partners or data VARs agents. Data proficiency with MPLS.
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Join our team and take your career to the next level. AireSpringis a communications and technology solutions provider with operations in 48 states. We provide TDM and IP-based voice, data services, broadband and MPLS networking, managed hosting services and communication systems to businesses and government agencies.
The requirement is to generate new business opportunities through external sales agents to become a consistent revenue producer selling AireSpring'sdata and voice products for businesses.
Performance Measures:
Minimum Requirements: BA/BS degree with 2+ years in prior telecom sales or equivalent work experience. Knowledge of telecommunications voice and data products.
Preferred Requirements: BA/BS degree; 4+ years of related telecom sales experience with a proven track record selling through telecom channel partners or data VARs agents. Data proficiency with MPLS.
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The Network Planning Analyst position is a remote role, performed from any location worldwide, that reports into the Director of Network Engineering and Operations role. It is a key role that aligns and manages Network demand, current and future, with inventory and resource availability. The position performs a wide range of mission-critical duties and requires functions completed with precision, planned with consideration of delivery and implementation intervals, linked to dependencies and critical path items, and presented with clear and concise language.
Duties include, but are not limited to, the following:
- Produce documented plans for the successful implementation or upgrades of core network functionality, physical interconnections to other networks, hardware installations and upgrades, licenses expansions or utilization, software installations and upgrades, service migrations, and design changes.
- Plan the onboarding and integration of new carriers and/or new carrier products into the Network.
- Monitoring all Network capacity and resources, develop triggers and reports, produce trend-based augments plans, and create detailed projection models based on multiple demand scenarios.
- Track, maintain records, and perform inventory control for all Network hardware, power, licenses, software, firmware, support agreements, circuits, cross connects, and third-party infrastructure.
- Replenish, or complete planned expansion, of Network resources and assets in a cost effective and timely fashion to ensure exhaustion does not occur.
- Pro-actively distribute current vendor contact, location, access, and escalation information to Operations staff to facilitate timely and seamless communication during service impairment or outage conditions.
- Provide instructions and support to AireSpring departments on Network components for insurance, purchasing, provisioning, usage, location, support contracts, service contract, and features discussion activities.
The Network Planning Analyst works tightly and daily with these seven AireSpring departments, in addition to Network equipment vendors and service providers:
- Network Engineering and Operations
- Voice Engineering and Operations
- HPBX Engineering and Operations
- Access Product Management
- Product Management
- Finance
- Information Technology
Qualifications for the Network Planning Analyst role:
- Possess solid overall understanding of Network infrastructure and operations for routers, switches, voice platforms, security devices, licenses, software, power, inside plant engineering, support contracts, OSI layers, transport and transmission, encapsulation methods, aggregation methods, and inventory management.
- Be adept in devising methods to capture and store data, generating reports, and producing trend material.
- Proven history of producing highly detailed Network planning documents that outline the tactical and strategic methods, with justifications, on planned changes taking place on a Network.
- Expert in the fabrication and maintenance of complex Microsoft Excel spreadsheets that integrate past, current, and future datapoints into multi-faceted cost and resource scaling models.
- Capable of consistently applying diligence and focus on data, and ensuring information presented to others is correct.
- Network Engineering functional experience in a service provider environment for a minimum of 3 years.
- Background in financial modeling and vendor negotiations.
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General Purpose:
The Manager of Dedicated Project Management will play a key role in the growth and expansion of the Dedicated team at AireSpring. This position will lead the Dedicated Project Managers to ensure they deliver the entire AireSpring solution sold for projects to our Dedicated customers. The role is responsible for evaluating, implementing, and supporting the Dedicated team, and ensuring success with the various constituents of their projects- customers, partners, and AireSpring Channel Managers.
Reports to: Director of Service Delivery
Direct Reports: 3 Supervisors and 18 - 21 PMs.
Essential Duties and Responsibilities:
Manager of Dedicated Project Management Responsibilities:
This role will lead the Dedicated team who will conduct all Customer Interactions to include but not limited to:
Peripheral Duties:
Desired Minimum Qualifications:
Education and Experience:
Necessary Knowledge, Skills, and Abilities:
Tools and Equipment Used:
Selection Guidelines:
Formal application, rating of education and experience; oral interviews and reference check; job related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
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The Telecom Project Coordinator is responsible for acting as the single point of contact and management for multiple client orders. Client responsibilities include on-going client interaction, timeline and critical task management, coordination across multiple groups and resources and resolving order related issues.
There will be significant interfacing with sales agents and other staff members. The ideal candidate will possess excellent critical thinking skills, communicate well with all levels of personnel and be highly organized.
Profile for Success:
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The Network Operation Centre (NOC) have three main roles:
1. to ensure maximum possible service availability and performance
2. to provision customer network services on core equipment
3. to provide support services for Engineering and other technical teams
These result in a highly diverse range of duties for the NOC - our engineers are required to ensure they are fulfilled in a timely, co-operative and professional manner.
We interact frequently with technical support, service provisioning and sales teams so it's important that we are clear and concise in our communications.
We also work very closely with the Engineering team and as such need to develop a good all-round understanding of systems and networks.
Diligence and attention to detail are also key skills along with an ability to multi-task and prioritize work appropriately.
We don't expect you to have all the required knowledge when you join us as many of these skills can be picked up through experience in the job, but those who do need to learn new skills must be prepared to spend time doing suitable research to ensure their grounding is thorough and properly understood.
As your knowledge and confidence develop you may be asked to join our call-out rota providing 24x7 support on our core network and services.
Duties and Responsibilities:
• Manage and maintain the Monitoring Systems
• Fault handling and escalation
• Liaising with 3rd party suppliers, handling escalation through to resolution).
• Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup and other customer network services).
• Server build and installs, application upgrades, network equipment build and installation. Maintaining hardware serial audits, writing custom monitoring plugins and configuring bespoke graphing.
• Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations.
• Development of knowledge and skills in network and system administration
• Tier 3 Support for co-location, customer backup network and ISP services.
• Participate in a 24x7 call-out rota if required
• A minimum of 12-18 months’ experience in a Technical Support or similar role.
• Good communicator with a natural aptitude for dealing with people.
• Good network diagnostic skills.
• Basic Linux CLI skills.
• Basic sys admin skills.
• Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
• Strong analytical skills and able to collate and interpret data from various sources.
• Ability to assess and prioritize faults and respond or escalate accordingly.
• Monitor VoIP and Core Networks: take corrective action and drive appropriate parties to resolve issues
• Troubleshoot and repair service-impacting VoIP network issues
• Troubleshoot IP network traffic at a carrier/enterprise level
• Serve as part of the escalation path for chronic or intermittent core network issues
• Perform test and turn-up of transport and trunks
• Perform network repair and after-hours maintenance activity (switch, transport and trunks)
• Able to troubleshoot VoIP calls at the SIP level
• Understanding of carrier-level VoIP-based technologies
• Solid understanding of LAN/WAN concepts and IP routing protocols.
• Possess IP networking ability to troubleshoot layers 1 – 3
• Detail understanding of all routing protocols and ability to troubleshot
• Possess excellent technical problem-solving skills and attention to detail
• Strongly self-motivated, willing to overcome challenging problems and identifying new opportunities for process improvement
• Ability to prioritize work while multi-tasking
• Possess IP networking certifications (CCNA, CCNP, CCIP, )
• Strong experience in Cisco Routing and Switching including knowledge of Multicast, QoS, IOS Security, and IPv6
• Familiarity with Linux at the CLI level
• Strong understanding of networking
• Ability to work with third party vendor for issues resolution
• Project Implementation
• Strong technical and analytical skills.
• Solid experience in problem analysis and resolution of hardware/software problems.
• Proven ability to function in a self-directed environment.
• Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
• Innovative thinker who is positive, proactive, and readily embraces change.
• Be responsible for hands on troubleshooting and leadership of NOC activities
• Maintain senior-level knowledge across all enterprise system-monitoring tools
• Provide audit support audits on monitoring tools to ensure the entire AireSpring Network is properly monitored
• Proactively grow the monitoring environment to produce more specific, early warning monitoring
• Ensure NOC notifications are accurate and are sent out within published SLA
• Communicate problems to all levels of the organization as required
• Inform manager and senior management of status on all issues and initiatives for your team
• Own the escalation process in the absence of the NOC Manager
• Assist in creating/updating operational run-books
• Clear communicator (both written and verbal).
• Good technical or WIKI documentation skills.
• Willing to learn and develop new skills.
• Good self-awareness. Actively seeks out tasks that help develop skills and knowledge.
• Ability to work on own initiative. Actively seeks ways of improving existing systems and processes.
• ‘Can do’ attitude. Flexible and adaptable approach to problem solving.
• Co-operate with other teams. Actively encourage strong working relationships with other teams.
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Join our team and take your career to the next level. AireSpringis a communications and technology solutions provider with operations in 48 states. We provide TDM and IP-based voice, data services, broadband and MPLS networking, managed hosting services and communication systems to businesses and government agencies.
The requirement is to generate new business opportunities through external sales agents to become a consistent revenue producer selling AireSpring'sdata and voice products for businesses.
Performance Measures:
Minimum Requirements: BA/BS degree with 2+ years in prior telecom sales or equivalent work experience. Knowledge of telecommunications voice and data products.
Preferred Requirements: BA/BS degree; 4+ years of related telecom sales experience with a proven track record selling through telecom channel partners or data VARs agents. Data proficiency with MPLS.
See more jobs at AireSpring
We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as the ability to work independently.
Responsibilities:
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Job Description
We are looking for intelligent, motivated and experienced Network Engineers with the ability to perform planning and support of our network infrastructure and customer enterprise network solutions.
In this Network Engineer role you will troubleshoot, implement and administer network systems as well as provide level III network support along with executing and developing network security guidelines.
RESPONSIBILITIES INCLUDE:
Network Engineer Job Responsibilities:
Organizational Qualifications
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The Telecom Project Coordinator is responsible for acting as the single point of contact and management for multiple client orders. Client responsibilities include on-going client interaction, timeline and critical task management, coordination across multiple groups and resources and resolving order related issues.
There will be significant interfacing with sales agents and other staff members. The ideal candidate will possess excellent critical thinking skills, communicate well with all levels of personnel and be highly organized.
Profile for Success:
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We are currently seeking a highly motivated individual to join our Customer Experience Team as a Sales Support Specialist.
Location:
Position Overview:
This role is crucial in providing dedicated sales support to our Sales Managers. The responsibilities include extensive collaboration with telecom carriers, sales agents, and other team members. The ideal candidate will demonstrate exceptional critical thinking skills, effective communication across all organizational levels, and a high degree of organizational prowess. Strong computer skills are a must, as the position demands efficient operation in a dynamic, multitasking environment.
Key Responsibilities:
If you are a proactive individual with a passion for telecommunications and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity!
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Managed Services Engineer Level III - El Salvador (Remote)
GENERAL PURPOSE
The Managed Services Engineer will be responsible for successfully managing, creating, designing, implementing and turning up AireSpring’s services that include, but are not limited to:·
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsibilities include but are not limited to:
DESIRED MINIMUM QUALIFICATIONS
Education and Experience:
Graduation from an accredited program, a four‑year college or university with a degree in B.S Computer Engineering, desirable M.S in Network Engineering
5-7 years of experience in Telecommunications and Networking, or
Any equivalent combination of education and experience.
NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES
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We are looking for an innovative, customer centric Manager to establish, prioritize and lead the implementation of key functionality within our ITSM customer portal to elevate our customer’s experience.
The Manager will play a critical role in ensuring an exceptional user experience for our customers, providing them with seamless access to information, resources, and support. The Manager will oversee the selection of release cycles for enhancements, maintenance, and optimization of the portal.
This role requires a critical blend of technical expertise, project management skills, and a deep understanding of how to select and execute critical UX functionality for outstanding customer experience.
The Digital Product Manager will lead the creation of engaging, user-friendly interfaces, features, and functionality for AireSpring’s innovative portal, AIreCONTROL. In this role, you will collaborate with cross-functional teams including product managers, operational leaders, customer focus groups, partner focus groups, developers, and UX designers to understand user needs and translate them into intuitive and feature rich functionality. Functionality will come from various highly effective proprietary platforms as well as best in class element management systems. Leveraging the impressive content available, you will be responsible for conceptualizing and implementing designs that enhance the overall user experience and drive customer and partner satisfaction.
Overall Responsibilities:
The Digital Product Manager responsibilities include roadmap, planning and monitoring product releases and ensuring deliverables are met with the highest of quality. He/she will keep a keen eye on competitors, thoroughly analyze the market and generate ideas to further enhance the effectiveness of the portal.
The Digital Product Manager will be the glue that will bind the team together, closely interacting with developers, executive sponsors, marketing specialists, sales, customers and partners. This tight collaboration will include hosting frequent meetings and making sure communication is clear across functions. The role will extend to accepting or rejecting ideas, overseeing technical implementation, and managing documentation and maintenance.
As Product Manager, you will be accountable for maximizing the value of a product. The successful candidate will demonstrate the ability to understand the customers’ specific needs to define the portal goals and create a cohesive vision for the team. He / she will be involved in business strategy, product design, market analysis, and project management.
This role demands a combination of strategic thinking, practical communication skills, and a deep understanding of both business objectives and end-user needs to guide the team towards successfully creating a high-quality and market-aligned product.
Content Management Responsibilities:
Stakeholder Engagement Responsibilities:
Analytics and Reporting Responsibilities:
Requirements, skills and attributes:
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You will be responsible for the successful training of the implementation of AireSpring’s Managed Services, including but not limited to Hosted PBX/VoIP products and services, adhering to AireSpring’s highest customer satisfaction standards. You must have the ability to work independently and with our teams, while meeting demanding timelines.
You will be required to work with our customers, vendors and other departments at AireSpring to ensure timelines are met and that our services meet the needs of our customers and our company.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Manage the customer relation as the single point of contact during installation and implementation of the Managed Services, including but not limited to, Hosted PBX/VoIP products and services.
• Manage the scheduling and kickoff meetings customer meetings (onsite or conference call) to verify scope of work, confirm preliminary information and gather all requirements pertaining to customer’s implementation of Managed Services, including but not limited to, Hosted PBX/VoIP products and services.
• Must have technical knowledge/expertise and ability to design/identify network equipment and confirm minimum requirements such as, but not limited to, Category 5 standard and Telco topology.
• Conduct, verify and design our on premise Managed Services, including but not limited to, Hosted PBX/VoIP products and services to determine and document design implementation.
• Manage and schedule IP schema calls between customer IT contact and AireSpring’s IP network engineer to confirm and finalized network design.
• Confirm and manage expectations, timelines and implementation of customer’s new system.
• As the single point of contact throughout the implementation process, you will be responsible for managing the equipment delivery for our Managed Services, including but not limited to, Hosted PBX/VoIP products and services.
• Lead and provide end-user training on phone, voicemail and portal features and and functionality.
• Provide project closeout document after each installation.
• Coordinate any security clearances or access with Building Management to allow access to
customer’s telecom closet or building minimum point of entry (MPOE).
• Review, approve and sign off on System Design Meeting (SDM) documentation.
• Manage and verify system functionality and operation of system upon installation completion.
PERIPHERAL DUTIES
• Customer service focused
• Self-motivated and team player. Work well under challenging deadlines and demands
• Ability to work independently with no or minimal supervision, meet and exceed timelines and drive projects to completion
• Ability to multi-task several simultaneous projects with a can-do attitude
TOOLS AND EQUIPMENT USED
Personal computer, including word-processing, database and spreadsheet programs; calculator, telephone, copy and fax machine.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually moderately quiet.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Required Qualifications
Preferred Qualifications
Basic telephony
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