12d

AltUS Remote

Alt is hiring a Remote Customer Experience Representative

Alt is on a mission to revolutionize investing by unlocking the value of alternative assets (collectibles first), a $60B+ market. Currently, we’re focusing on establishing ourselves as the dominant marketplace for trading cards, a $5B market, before taking on additional asset classes. Our platform enables users to exchange, invest, value, securely store, and authenticate their trading cards. And we envision a world where anything is an investable asset.

To date, we’ve raised over $100 million from thought leaders at the intersection of culture, community, and capital. Some of our investors include Alexis Ohanian’s fund Seven Seven Six, the founders of Stripe, Coinbase co-founder Fred Ehrsam, BlackRock co-founder Sue Wagner, the co-founders of AngelList, First Round Capital, and BoxGroup. We’re also backed by professional athletes including Tom Brady, Candace Parker, Giannis Antetokounmpo, Alex Morgan, Kevin Durant, and Marlon Humphrey.

Alt is a dedicated equal opportunity employer committed to creating a diverse workforce. We celebrate our differences and strive to create an inclusive environment for all. We are focused on fostering a culture of empowerment which starts with providing our employees with the resources needed to reach their full potential.

What We Are Looking For

We are seeking a passionate Customer Experience Representative who is both an Alt expert and an active collector, with a deep understanding of the hobby. In this role, you will be responsible for delivering exceptional customer service to Alt's users, using your firsthand knowledge of the platform and the collecting community to address inquiries effectively. As you engage with customers, you will identify trends, spot areas for improvement, and act as an internal advocate, working closely with our Product, Engineering, and Operations teams to enhance the overall customer experience. The ideal candidate possesses strong communication skills, a sense of ownership, and thrives in a fast-paced startup environment. Your ability to empathize with customers and resolve complex issues efficiently will ensure a positive experience for our collectors while helping drive continuous improvement at Alt.

Key Responsibilities

Engage with collectors through chat, email, and phone support, providing knowledgeable assistance regarding the auction process, card valuations, and other platform functionalities.
Handle complex account questions and resolve issues with empathy and care.
Document interactions and escalate issues as necessary to ensure quick resolution.
Collaborate with cross-functional teams to enhance overall service quality and user satisfaction.
Gather customer feedback to identify trends and suggest improvements to the user experience.

What You Bring to the Table

Alt Expertise: Familiarity with Alt's platform is a requirement, preferably an active user with a deep understanding of our offerings
Industry Knowledge: Active collector in the sports and collectibles industry
Experience:1-2+ years of professional experience
Communication Skills:Strong written and verbal communication skills, with exceptional attention to detail and the ability to connect with users effectively.
Technical Skills:Proficiency in using customer service software and ticketing systems, with experience in Intercom. Familiarity with tools such as Retool, Slack, and Notion is a plus.
Empathy: A passion for helping others and an understanding of the importance of the customer experience
Adaptability:Ability to multitask and manage time effectively while working collaboratively in a fast-paced, start-up environment.
Availability:This is a fully remote position with standard working hours between 9 AM - 6 PM PST, with some flexibility depending on location

Alt's compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We want all full-time employees to be invested in Alt and to be able to take advantage of that investment, so our equity grants include a 10-year exercise window. The base salary range for this role is: $65,000 - $78,000. Offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.

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+30d

Senior Machine Learning Engineer

AltRemote US

airflow ● postgres ● Design ● python ● AWS

Alt is hiring a Remote Senior Machine Learning Engineer

At Alt, we’re on a mission to unlock the value of alternative assets, and looking for talented people who share our vision. Our platform enables users to exchange, invest, value, securely store, and authenticate their collectible cards. And we envision a world where anything is an investable asset.

To date, we’ve raised over $100 million from thought leaders at the intersection of culture, community, and capital. Some of our investors include Alexis Ohanian’s fund Seven Seven Six, the founders of Stripe, Coinbase co-founder Fred Ehrsam, BlackRock co-founder Sue Wagner, the co-founders of AngelList, First Round Capital, and BoxGroup. We’re also backed by professional athletes including Tom Brady, Candace Parker, Giannis Antetokounmpo, Alex Morgan, Kevin Durant, and Marlon Humphrey.

Alt is a dedicated equal opportunity employer committed to creating a diverse workforce. We celebrate our differences and strive to create an inclusive environment for all. We are focused on fostering a culture of empowerment which starts with providing our employees with the resources needed to reach their full potential.

What we are looking for:

We are seeking a Senior Machine Learning Engineer who is eager to make a significant impact. In this role, you'll get the opportunity to leverage your technical expertise and problem-solving skills to solve some of the hardest data problems in the hobby. Your primary focus in this role will be on enhancing and optimizing our pricing engine to support strategic business goals. Our ideal candidate is passionate about trading cards, has a strong sense of ownership, and enjoys challenges. At Alt, data is core to everything we do and is a differentiator for our customers. The team’s scope covers data pipeline development, search infrastructure, web scraping, detection algorithms, internal toolings and data quality. We give our engineers a lot of individual responsibility and autonomy, so your ability to make good trade-offs and exercise good judgment is essential.

The impact you will make:

Partner with engineers, and cross-functional stakeholders to contribute to all phases of algorithm development including: ideation, prototyping, design, and production
Build, iterate, productionize, and own Alt's valuation models
Leverage background in pricing strategies and models to develop innovative pricing solutions
Design and implement scalable, reliable, and maintainable machine learning systems
Partner with product to understand customer requirements and prioritize model features

What you bring to the table:

Experience: 5+ years of experience in software development, with a proven track record of developing and deploying models in production. Experience with pricing models preferred.
Technical Skills: Proficiency in programming languages and tools such as Python, AWS, Postgres, Airflow, Datadog, and JavaScript.
Problem-Solving: A knack for solving tough problems and a drive to take ownership of your work.
Communication: Effective communication skills with the ability to ship solutions quickly.
Product Focus: Excellent product instincts, with a user-first approach when designing technical solutions.
Team Player: A collaborative mindset that helps elevate the performance of those around you.
Industry Knowledge: Knowledge of the sports/trading card industry is a plus.

What you will get from us:

Ground floor opportunity as an early member of the Alt team; you’ll directly shape the direction of our company. The opportunities for growth are truly limitless.
An inclusive company culture that is being built intentionally to foster an environment that supports and engages talent in their current and future endeavors.
$100/month work-from-home stipend
$200/month wellness stipend
WeWork office Stipend
401(k) retirement benefits
Flexible vacation policy
Generous paid parental leave
Competitive healthcare benefits, including HSA, for you and your dependent(s)

Alt's compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We want all full-time employees to be invested in Alt and to be able to take advantage of that investment, so our equity grants include a 10-year exercise window. The base salary range for this role is: $194,000 - $210,000. Offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.

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+30d

Software Engineer, Fullstack

AltUS Remote

postgres ● c++ ● python ● AWS ● backend ● frontend

Alt is hiring a Remote Software Engineer, Fullstack

At Alt, we’re on a mission to unlock the value of alternative assets, and looking for talented people who share our vision. Our platform enables users to exchange, invest, value, securely store, and authenticate their collectible cards. And we envision a world where anything is an investable asset.

To date, we’ve raised over $100 million from thought leaders at the intersection of culture, community, and capital. Some of our investors include Alexis Ohanian’s fund Seven Seven Six, the founders of Stripe, Coinbase co-founder Fred Ehrsam, BlackRock co-founder Sue Wagner, the co-founders of AngelList, First Round Capital, and BoxGroup. We’re also backed by professional athletes including Tom Brady, Candace Parker, Giannis Antetokounmpo, Alex Morgan, Kevin Durant, and Marlon Humphrey.

Alt is a dedicated equal opportunity employer committed to creating a diverse workforce. We celebrate our differences and strive to create an inclusive environment for all. We are focused on fostering a culture of empowerment which starts with providing our employees with the resources needed to reach their full potential.

What we are looking for:

We are seeking a product-oriented Software Engineer who is eager to make a significant impact. Our ideal candidate possesses a deep understanding of backend and frontend system development, a strong sense of ownership, and thrives on challenges. As an engineer in our team, you will be entrusted with substantial responsibility and autonomy, requiring good product instincts and the ability to deliver high-quality products rapidly. You will have the opportunity to own products and features from end-to-end, so strong judgment and the ability to make effective trade-offs is essential.

The impact you will make:

Own the development and implementation of products and features, taking them from concept to deployment
Collaborate closely with product managers, designers, and other stakeholders to understand requirements and prioritize tasks effectively
Prioritize user needs and make informed trade-offs between speed, quality, and functionality
Possess an ability to identify areas of highest impact and a willingness to dive in wherever your skills are needed most across the technical stack.
Identify and address technical challenges, ensuring optimal performance and scalability
Perform detailed code reviews and provide technical mentorship to engineers

What you bring to the table:

Experience: 3+ years in backend and 2+ years in frontend software development, preferably within a high-growth startup environment.
Technical Skills: Proficiency in programming languages and tools such as Python, React, React Native, AWS, Postgres, and JavaScript.
Problem-Solving: A knack for solving tough problems and a drive to take ownership of your work.
Communication: Effective communication skills with the ability to ship solutions quickly.
Product Focus: Excellent product instincts, with a user-first approach when designing technical solutions.
Team Player: A collaborative mindset that helps elevate the performance of those around you.
Industry Knowledge: Knowledge of the sports/trading card industry is a plus.

What you will get from us:

Ground floor opportunity as an early member of the Alt team; you’ll directly shape the direction of our company. The opportunities for growth are truly limitless.
An inclusive company culture that is being built intentionally to foster an environment that supports and engages talent in their current and future endeavors.
$100/month work-from-home stipend
$200/month wellness stipend
WeWork office Stipend
401(k) retirement benefits
Flexible vacation policy
Generous paid parental leave
Competitive healthcare benefits, including HSA, for you and your dependent(s)

Alt's compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We want all full-time employees to be invested in Alt and to be able to take advantage of that investment, so our equity grants include a 10-year exercise window. The base salary range for this role is: $145,000 - $170,000. Offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.

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+30d

Senior Data Engineer

AltUS Remote

airflow ● postgres ● Design ● c++ ● python ● AWS

Alt is hiring a Remote Senior Data Engineer

At Alt, we’re on a mission to unlock the value of alternative assets, and looking for talented people who share our vision. Our platform enables users to exchange, invest, value, securely store, and authenticate their collectible cards. And we envision a world where anything is an investable asset.

To date, we’ve raised over $100 million from thought leaders at the intersection of culture, community, and capital. Some of our investors include Alexis Ohanian’s fund Seven Seven Six, the founders of Stripe, Coinbase co-founder Fred Ehrsam, BlackRock co-founder Sue Wagner, the co-founders of AngelList, First Round Capital, and BoxGroup. We’re also backed by professional athletes including Tom Brady, Candace Parker, Giannis Antetokounmpo, Alex Morgan, Kevin Durant, and Marlon Humphrey.

Alt is a dedicated equal opportunity employer committed to creating a diverse workforce. We celebrate our differences and strive to create an inclusive environment for all. We are focused on fostering a culture of empowerment which starts with providing our employees with the resources needed to reach their full potential.

What we are looking for:

We are seeking a Senior Data Engineer who is eager to make a significant impact. In this role, you'll get the opportunity to leverage your technical expertise and problem-solving skills to solve some of the hardest data problems in the hobby. Your primary focus in this role will be on enhancing and optimizing our pricing engine to support strategic business goals. Our ideal candidate is passionate about trading cards, has a strong sense of ownership, and enjoys challenges. At Alt, data is core to everything we do and is a differentiator for our customers. The team’s scope covers data pipeline development, search infrastructure, web scraping, detection algorithms, internal toolings and data quality. We give our engineers a lot of individual responsibility and autonomy, so your ability to make good trade-offs and exercise good judgment is essential.

The impact you will make:

Partner with engineers, and cross-functional stakeholders to contribute to all phases of algorithm development including: ideation, prototyping, design, and production
Build, iterate, productionize, and own Alt's valuation models
Leverage background in pricing strategies and models to develop innovative pricing solutions
Design and implement scalable, reliable, and maintainable machine learning systems
Partner with product to understand customer requirements and prioritize model features

What you bring to the table:

Experience: 5+ years of experience in software development, with a proven track record of developing and deploying models in production. Experience with pricing models preferred.
Technical Skills: Proficiency in programming languages and tools such as Python, AWS, Postgres, Airflow, Datadog, and JavaScript.
Problem-Solving: A knack for solving tough problems and a drive to take ownership of your work.
Communication: Effective communication skills with the ability to ship solutions quickly.
Product Focus: Excellent product instincts, with a user-first approach when designing technical solutions.
Team Player: A collaborative mindset that helps elevate the performance of those around you.
Industry Knowledge: Knowledge of the sports/trading card industry is a plus.

What you will get from us:

Ground floor opportunity as an early member of the Alt team; you’ll directly shape the direction of our company. The opportunities for growth are truly limitless.
An inclusive company culture that is being built intentionally to foster an environment that supports and engages talent in their current and future endeavors.
$100/month work-from-home stipend
$200/month wellness stipend
WeWork office Stipend
401(k) retirement benefits
Flexible vacation policy
Generous paid parental leave
Competitive healthcare benefits, including HSA, for you and your dependent(s)

Alt's compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We want all full-time employees to be invested in Alt and to be able to take advantage of that investment, so our equity grants include a 10-year exercise window. The base salary range for this role is: $194,000 - $210,000. Offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.

See more jobs at Alt

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+30d

Senior Software Engineer, Backend

AltUS Remote

postgres ● c++ ● python ● AWS ● backend

Alt is hiring a Remote Senior Software Engineer, Backend

Alt is on a mission to revolutionize investing by unlocking the value of alternative assets (collectibles first), a $60B+ market. Currently, we’re focusing on establishing ourselves as the dominant marketplace for trading cards, a $5B market, before taking on additional asset classes. Our platform enables users to exchange, invest, value, securely store, and authenticate their trading cards. And we envision a world where anything is an investable asset.

To date, we’ve raised over $100 million from thought leaders at the intersection of culture, community, and capital. Some of our investors include Alexis Ohanian’s fund Seven Seven Six, the founders of Stripe, Coinbase co-founder Fred Ehrsam, BlackRock co-founder Sue Wagner, the co-founders of AngelList, First Round Capital, and BoxGroup. We’re also backed by professional athletes including Tom Brady, Candace Parker, Giannis Antetokounmpo, Alex Morgan, Kevin Durant, and Marlon Humphrey.

Alt is a dedicated equal opportunity employer committed to creating a diverse workforce. We celebrate our differences and strive to create an inclusive environment for all. We are focused on fostering a culture of empowerment which starts with providing our employees with the resources needed to reach their full potential.

What we are looking for:

We are seeking a product-oriented Senior Backend Engineer who is eager to make a significant impact. Our ideal candidate possesses a deep understanding of backend system development, a strong sense of ownership, and thrives on challenges. As an engineer in our team, you will be entrusted with substantial responsibility and autonomy, requiring good product instincts and the ability to deliver high-quality products rapidly. You will have the opportunity to own products and features from end-to-end, so strong judgment and the ability to make effective trade-offs is essential.

The impact you will make:

Own the development and implementation of products and features, taking them from concept to deployment
Collaborate closely with product managers, designers, and other stakeholders to understand requirements and prioritize tasks effectively
Prioritize user needs and make informed trade-offs between speed, quality, and functionality
Possess an ability to identify areas of highest impact and a willingness to dive in wherever your skills are needed most across the technical stack.
Identify and address technical challenges, ensuring optimal performance and scalability
Perform detailed code reviews and provide technical mentorship to engineers

What you bring to the table:

Experience: 5+ years in backend software development, preferably within a high-growth startup environment.
Technical Skills: Proficiency in programming languages and tools such as Python, React, React Native, AWS, Postgres, and JavaScript.
Problem-Solving: A knack for solving tough problems and a drive to take ownership of your work.
Communication: Effective communication skills with the ability to ship solutions quickly.
Product Focus: Excellent product instincts, with a user-first approach when designing technical solutions.
Team Player: A collaborative mindset that helps elevate the performance of those around you.
Industry Knowledge: Knowledge of the sports/trading card industry is a plus.

What you will get from us:

Ground floor opportunity as an early member of the Alt team; you’ll directly shape the direction of our company. The opportunities for growth are truly limitless.
An inclusive company culture that is being built intentionally to foster an environment that supports and engages talent in their current and future endeavors.
$100/month work-from-home stipend
$200/month wellness stipend
WeWork office Stipend
401(k) retirement benefits
Flexible vacation policy
Generous paid parental leave
Competitive healthcare benefits, including HSA, for you and your dependent(s)

Alt's compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We want all full-time employees to be invested in Alt and to be able to take advantage of that investment, so our equity grants include a 10-year exercise window. The base salary range for this role is: $165,000 - $186,000. Offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.

See more jobs at Alt

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