Assent
Assent is hiring a Remote Implementation Consultant- German
Job Description
The Implementation Consultant will have a wide range of duties, all of which are in the spirit of ensuring program success through the successful implementation of Assent’s software as part of Assent’s Professional Services department. The Implementation Consultant, Professional Services will play an integral role in delivering our services to customers on their purchased solution, working with our customers to define and execute on their project plans from start to finish. The ideal Consultant is eager to learn with high motivation, is highly organized with impeccable attention to detail and excellent interpersonal skills.
Key Requirements & Responsibilities
Manages the initial onboarding process, specifically focused on understanding client goals, their business, their data, and ensures quality of product configuration for clients
Partners closely with Customer Success to align customers data set up and program configuration with client’s desired program outcomes
Builds confidence and trust with clients using project management methodologies and deliverables such as client-facing reports, weekly status meetings, and milestone plans
Builds and manages relationships with key stakeholders within assigned client organizations
Manages the processes and procedures for activities covering the provisioning, setup, data load, build, test, and deployment of customer systems and associated modules
Conducts data discovery and implementation workshops, and ongoing consultation aligned with Assent's data standards and processes, to ensure that our client’s data implementation is optimized for long term success
Proactively identify data risks, assess potential impacts, and collaborate with internal teams to implement effective mitigation strategies
Inputs and maintains designated business systems tools with up to date statuses, communications, conversations, and correspondence with Assent clients
Works closely with cross-functional Assent teams to develop, and enhance, best in class processes, procedures, and templates enabling consistent process improvements
Possess beginner to intermediate regulatory knowledge in order to consult with clients in program direction;
Use Assent’s internal resources, including our software, to proactively respond to a variety of client queries both over the phone and electronically;
Keep informed and up-to-date with Product releases and regulatory updates in order to best support Assent’s clients;
Serve as a friendly and professional frontline contact with Assent’s clients;
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.
This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs.
Qualifications
We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications
Excellent oral and written communication skills in English and German - you communicate clearly, concisely and with tact, additional languages are considered an asset;
Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Working knowledge of consultative customer management and/or project management roles;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Advanced Excel skills - able to leverage all Excel functions to analyze and report complex datasets
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Assent is hiring a Remote Senior Quality Assurance Analyst
Job Description
The Senior QA Analyst role will leverage a detailed understanding of product quality and testing to enhance business processes and outcomes, ensuring that both technical and business requirements are met. The role aims to deliver high-quality solutions that satisfy the needs of both internal and external stakeholders.
Collaborate with Product Management and other team members to understand business requirements within their domain.
Work with Product Owners and Tech Leads to break down requirements and document them in epics, including defining acceptance criteria.
Identify potential risks and constraints where possible.
Collaborate with the team to contribute to defining acceptance criteria, plan testing strategies, and ensure comprehensive test coverage.
Conduct manual testing to identify usability issues and ensure solutions meet user needs and are user-friendly.
Review test results and outstanding defects with stakeholders to confirm release readiness of deployed capabilities.
Work with Product Designers to identify critical user flows then collaborate with Development and Automated Testers to ensure critical user journeys are covered with automated functional end to end workflow tests in each domain and that these tests are kept up to date.
Organize and conduct demos of completed work to stakeholders to demonstrate the business value of newly developed capabilities.
Ensure adherence to quality standards and controls and identify process gaps and focus on process improvement to ensure efficiency and alignment with business standards.
Ensure delivery artifacts are maintained and appropriate to support release management activities.
As part of continuous improvement, investigate and analyze defects to prevent future issues and conduct root cause analysis to identify underlying business issues and recommend preventive measures.
Qualifications
We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications:
Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact;
Demonstrated experience of software testing or requirements analysis, particularly web application software across multiple browser platforms.
Minimum of 7 years of relevant experience in Software Testing and/or related roles such as Business Analyst;
Solid and practical experience with the software development and test life cycle methodologies – particularly SCRUM or Kanban
Good understanding and experience of web technologies: HTML, XML and JavaScript;
You are a strong team player who can work well with others and focuses on the merits of ideas;
You are a critical thinker who can leverage powerful questions to help others see what they’re not looking for, proactively anticipating barriers to quality and working with the team to remedy them;
You are solutions-oriented and user-centric in your approach to quality assurance;
Organized and process-oriented, ensuring the team is set-up for success in their effort to deliver value;
Demonstrated ability to learn and apply new technologies, tools, and practices;
Knowledge and experience in the Product Compliance industry and some basic SQL, programming and/or scripting would be considered assets.
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Assent is hiring a Remote Customer Success Manager
Job Description
Customer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSM, is highly organized with impeccable attention to detail and excellent interpersonal skills. Overall the CSM responsible for customer health metrics and retention.
Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins.
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Take on special projects to enhance customer success management processes.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Work with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.
Qualifications
- Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact, additional languages are considered an asset;
A University, College and/or Post Graduate Certificate in a related area of study or equal working experience;
Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Working knowledge of consultative customer management and/or project management roles;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Solid interpersonal skills - you are able to build stable relationships in a collaborative environment with a diverse group of stakeholders - internally and externally;
Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis;
Excellent time management and organizational skills - ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders;
You have an insatiable thirst for knowledge - you are motivated to learn and keep yourself up-to-date with regards to changing regulations;
You possess maturity, poise and professionalism;
You are emotionally intelligent - you are self-aware, can see things from various points of view, and self-regulate;
You are intellectually curious with excellent problem-solving skills;
You anticipate, understand, and respond to the needs of others and are proactive about communicating;
You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals;
You are a critical thinker and can suggest, implement, and support efficient and effective operations;
You are open to feedback, coachable and always striving to self-improve;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.
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Assent is hiring a Remote Intermediate Software Developer
Job Description
The Intermediate Software Developer is the engine of a development team. Constantly learning with a growth mindset, you are focused on honing your ability to deliver high-quality, scalable solutions. You are learning the importance of other roles on the team in successfully delivering software and how to influence them.
Key Requirements and Responsibilities
- Partner with your team and other stakeholders to deliver high-quality, scalable, and reliable software solutions using techniques like test-driven development and solid object-oriented design principles.
- Participate actively in the Scrum team’s ceremonies with the intent of improving the team and the team’s artifacts.
- Participate actively in design and code reviews, providing actionable feedback as appropriate.
- Maintain a sense of curiosity to understand our customers' and internal stakeholders’ problems in order to drive real business outcomes.
- Develop software that follows Assent’s Design Guidelines and Coding Standards.
- Develop software that adheres to Assent’s Security Guidelines (part of Design & Coding Standards).
- Be familiar with corporate security policies and support the information security function to protect both information systems and corporate assets from undue risk.
- Break down work into manageable pieces.
- Develop and implement software that is testable and ensure that test coverage is maintained according to Assent's Guidelines.
Qualifications
We strongly value your talent, energy, and passion. It will also be valuable to Assent if you have the following qualifications:
Strong oral and written communication skills in English
Post-secondary degree in Computer Science (or related) and 4+ years software development experience;
You are proficient in at least one part of our stack (C#/.NET, Angular, MS SQL Server);
You focus on delivering high-quality, scalable software solutions using techniques like test-driven development and good object-oriented design principles;
You are a team player who values others’ opinions and seeks to understand their point of view;
Curiosity to understand our customers and internal stakeholders’ problems in order to drive real business outcomes.
Curiosity and drive to learn and keep up-to-date with new web technologies and approaches.
Reasonable Accommodations Statement:To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.
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Assent is hiring a Remote Senior Software Developer
Job Description
The Senior Software Developer is the backbone of a development team, focused on producing high-quality software that operates at scale.
You will play a leading role in defining solutions to complex technology puzzles. Through your passion for software development, proven object-oriented design skills, you will produce quality code and proactively communicate with other stakeholders regarding business requirements.
Key Requirements and Responsibilities
Develop software programs according to Assent’s software development life-cycle (SDLC) process;
Develop software that follows Assent’s Design Guidelines and Coding Standards;
Develop software that adheres to Assent’s Security Guidelines (part of Design & Coding Standards);
Document and articulate software designs as part of the SDLC process;
Contribute to and lead requirements management and review - provide task estimates, project scoping;
Lead the development process for one or more features;
Resolve problems that are diversified and complex;
Review code and makes recommendations for design changes;
Participate in software development as part of a Scrum team;
Be familiar with corporate security policies and support the information security function to protect both information systems and corporate assets from undue risk.
Qualifications
We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications:
Strong oral and written communication skills in English
Post-secondary degree in Computer Science (or related) and 7+ years software development experience;
You are an expert in at least one part of our stack, with proficiency in the remainder. (C#/.NET, Angular, MS SQL Server);
You are proficient with tools and technologies for building, deploying and observing software at scale;
You are a team player who values others’ opinions and seeks to understand their point of view;
You enjoy mentoring other developers as they grow in their careers;
You design solutions that align with business goals, customer problems, and architectural context;
Well-organized and able to work under deadlines and multiple projects;
Someone who understands the importance of documentation and process;
Curiosity and drive to learn and keep up-to-date with new web technologies and approaches.
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Assent is hiring a Remote Product Designer
Job Description
As a Product Designer, you'll become a catalyst for creative thinking and problem-solving within the product design team. Your unwavering drive and curiosity to understand what makes our end-users tick will inform and drive your design work. Your responsibilities will fall under four main pillars:
Deep Understanding of Assent
Develop a deep understanding of users' needs and goals, aiming to be a recognized expert for your product team.
Develop a strong understanding of the suite of products and experiences at Assent.
Understand the various dimensions of Assent, from marketing, sales, and finance, to professional services consulting, legal, and regulatory.
Research & Evaluation
Drive and lead research initiatives, pushing for more user focus for your team, and organizing research and data-gathering.
Validate and evaluate design decisions through usability evaluations.
Plan, measure, and track the user experience across our products and our services.
Mentorship & Motivation
Energize the product design team with your expertise and passion.
Foster collaboration within and across a diverse group of cross-functional stakeholders.
Advocate intensely for our end-users, framing their needs and challenges in ways that help build a shared understanding across teams.
Inspire design innovation by continuously researching and sharing design best practices.
Complexity Simplification & Design Vision
Define and improve the styling and experience of our product set.
Lead difficult or sensitive work, making sense of deeply complex problems and cutting through to simple solutions.
Contribute to setting the design direction, using a well-grounded understanding of the business, user needs, and design principles.
Qualifications
8 or more years of experience designing applications and experiences across a variety of platforms.
Strong problem-solving skills with the ability to digest and comprehend complex systems and iterate on ways to improve them.
Highly skilled in creating high-fidelity, interactive prototypes for complex designs.
Proven ability to handle unexpected design challenges during the shipping phase.
Excellent communication skills, with an ability to manage difficult conversations, provide valuable feedback, and resolve conflicts to maintain team harmony.
Proven leadership skills, promoting a supportive culture, and putting the team's goals first.
A strong advocate for the user, with experience conducting and analyzing various forms of research.
Experience working in a fast-paced, high-growth tech environment.
What to expect in our interview
While skills and professional experience are important, we want to learn more about you! What drives you? What excites you? We also want to respect your time, which is why in our interviews, we strive for a focused and deliberate approach.
It all begins when Assent’s Talent Acquisition team contacts you for an introductory call. Beyond that, you can expect:
An interview with the product design team's manager. The focus will be on your professional journey and how much you connect with the role's requirements.
A group interview with the entire design team and some key members of the product management and engineering teams. You will present a portfolio case study or a UX/UI/Research topic you’re passionate about.
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Assent is hiring a Remote Senior Solutions Engineer
Job Description
The Senior Solutions Consultant will be responsible for delivering sophisticated solutions tailored both at the organizational level and to individual client needs, leveraging the capabilities of the Assent Sustainability Manager and the professional services team. This role involves a proactive approach to anticipate, understand and address the cross-functional needs of internal teams and clients, ensuring seamless service delivery and ongoing process optimization. The Senior Solutions Consultant is eager to learn with high motivation, is highly organized, with impeccable attention to detail, and plays an integral role as a mentor and advisor to junior team members.
Pre-Sales and Consultative Support: Lead pre-sales activities with in-depth knowledge of products and services, including providing consultative advice during complex client engagements to drive adoption of recommended solutions and best practices. Advise on and approve customized packages, approve service delivery aspects of customer agreements, and develop workflow for custom solutions for prospects.
Technical Solution Development: Collaborate with sales and account teams to understand customer requirements, develop proofs of concept, and craft tailored technical solutions such as integrations and custom data structures. Lead paid customer POCs, and support custom pricing for complex and/or enterprise customer proposals. Collaborate with Product Management to propose, solutionize, and implement product enhancements as well as supporting planning of the product road map.
Implementation and Support: Develop implementation/onboarding plan for new product solutions and roles/responsibilities for all aspects of the implementation. Assist with the technical aspects of implementation planning, including scoping, building, and testing custom solutions. Facilitate smooth transitions of new and/or custom solutions to post-sales teams to ensure customer satisfaction.
Product and Process Advocacy: Focusing on the largest impact and most complex new solutions, work closely with regulatory and product teams throughout the development lifecycle, from discovery through launch, to support new solutions and provide feedback. Possess a deep curiosity to problem solve, seeking puzzles and solutions with minimal direction from management. Lead cross functional team meetings and proactively identify project next steps, gaps in solution development, and motivate others for efficient solution development. Advocate for and document internal processes to ensure effective rollout and delivery. Roll out of a cohesive new solution/process with minimal manager supervision.
Training and Enablement: Collaborate with training teams to ensure sales and customer-facing teams have the technical knowledge necessary for improved sales effectiveness and customer success. Act as a comprehensive subject matter expert for Assent’s product offering, role specific responsibilities for the Professional Services Department, and high level of regulatory knowledge on new solution introductions.
Team mentor: Provide guidance, motivation and feedback for other team members regarding process documentation, and solution development. Proactively seeking opportunities to provide guidance without owning the full solution.
Contract and Documentation Management: Review and provide contract language and documentation for new solutions. Support the review of contracts and SOWs, and develop pricing, for new and custom offerings.
Continuous Improvement and Industry Awareness: Stay updated on industry trends, technological advancements, and competitive landscape. Proactively identify and drive improvements in products, processes, and tools.
Technical Expertise and Support: Provide ongoing technical support during the sales process, including responding to RFPs and RFIs, and creating detailed documentation to aid customer decision-making. Support Sales training sessions for new solutions, packages, and pricing expertise. Support Sales Engineering to ensure they are well informed to lead prospect demonstrations on new solutions.
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.
Qualifications
Level of education, training and experience equivalent to a degree in Information Technology, Computer Science, Software Engineering, Environmental Governance, Supply Chain Management, or related field.
Minimum of 8 years of progressive, customer-facing experience in software engineering, solutions engineering, or product management within a SaaS environment. Additional experience in sustainability, supply chain, or compliance is advantageous but not mandatory.
Exceptional oral and written communication in English, demonstrating high professionalism, emotional intelligence, and the ability to interact effectively with diverse groups.
Have a deep understanding of integrations, B2B SaaS products (especially those with significant data components), databases, software development life cycles, and quality assurance principles.
Proficient in using MS Office Suite, Google Applications, and other productivity tools.
Knowledge of project management concepts and techniques required
Passionate about providing innovative solutions, with a strong interest in current and emerging technologies to enhance processes and products.
Proven ability to analyze data, derive actionable insights, and adopt a strategic approach to decision-making and long-term strategy.
Strong collaboration, influencing, negotiation, and presentation skills. Demonstrated leadership ability with the capacity to guide teams and communicate effectively with various audiences.
Excellent time management and organizational skills, with the ability to multitask, manage short-term projects, and execute long-term strategies.
Highly adaptable, thriving in a dynamic environment with minimal processes and light oversight. Professional, resilient, and maintains sound judgment under pressure.
Receptive to feedback and committed to continuous self-improvement.
Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions. Assent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Assent is hiring a Remote Account Executive - Strategic
Job Description
- Prospect and sell to new logos
- Establish and develop an account-based sales strategy to achieve sales quotas
- Follow a systematic sales process to progress prospect sales campaigns
- Win new customers through self-sourcing activities, research, responding to leads, and building exceptional internal and external relationships
- Manage a complex sales-cycle to prospective senior executives and/or multiple constituencies within an organization (Manufacturing Operations, Demand Management, Finance, IT)
- Partner with Business Development to grow and optimize your pipeline
- Manage all sales activity and forecasting of revenue in Salesforce
Qualifications
- 7+ years previous sales experience with SaaS experience essential with large enterprise
- Mastery in leading long, complex SaaS sales cycles from end-to-end
- Demonstrable experience meeting and exceeding sales quotas 750K+
- Tenacious, highly motivated hunter who has achieved or exceeded sales quota
- Ability to penetrate and sell to executive-level decision-makers
- The ability to identify existing and emerging client needs and to articulate the corresponding benefits of Assents offerings
- Excellent questioning techniques, listening skills, and analytical capabilities
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Assent is hiring a Remote IT Support Representative
Job Description
The IT Support Representative is an integral member of the IT Support team reporting to the Manager, IT Support. This individual will do their part in supporting Assent in both a proactive and reactive capacity, providing world class service and support to the full Assent Team irrespective of location. This role provides technology support to employees, troubleshoots technology puzzles, creates knowledge base articles and other documentation, and reports issue resolution back to the affected stakeholder. Participate in the IT team's daily tasks, from IT office maintenance, IT storage facilities stocking and organizing, helping with computer setups, hardware shipping & receiving, and more. We’re looking for someone who is very thorough, professional, personable, service-oriented, and organized.
Key Requirements & Responsibilities
Configure and setup technology systems for Assent team members
Provide IT system and hardware support to Assent Inc. stakeholders
Place orders and receive IT equipment shipments, making deliveries to/from the office as needed
Maintain asset inventory
Manage and troubleshoot office workstations and meeting rooms
Understanding of ethical business practices, sensitivity to confidential matters, and behaving in a manner that aligns with Assent’s organizational values
Ability and willingness to work on-site at Amsterdam office office regularly
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent
Work closely with all Assentees across the regions we operate in
Support specific cloud systems used by the corporation
Create and ensure timely decommissioning of accounts for new hires and team members leaving Assent in conjunction with Employee Experience team
Manage and monitor systems accounts and the review of such accounts as set out in the Account Review and System Monitoring policy
Maintain software licensing
Manage user accounts
Monitor specific processes and reporting status
Provision and deprovision the office access for users
Qualifications
We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications;
5+ years of demonstrated experience supporting Windows and macOS operating systems.
Proficiency in the use of Google Workspace.
Experience supporting both local and remote users.
Experience with network troubleshooting.
Strong oral and written communication skills in English - you communicate clearly, concisely, and with tact.
Passion for providing high quality service and support.
Superb interpersonal skills - you are a team player and have superior interpersonal skills- you are able to establish cross-functional relationships in a collaborative, team-based environment with a diverse group of stakeholders.
You are diligent and detail-oriented- you pay high attention to detail and you double-check everything.
You are highly adaptable and flexible- you thrive in a fast-paced, ever-changing environment.
You have a strong work ethic - you are self-motivated and dedicated to finding a solution.
You are a critical thinker and will always work towards providing solutions.
Ability to work independently to problem solve and seek out efficiencies and improvements.
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Assent is hiring a Remote Manager, Software Development (Security)
Job Description
The Manager, Software Development - Security is a leader and a coach for the Security team. Responsible for keeping the team motivated and engaged in delivering high-quality, scalable and secure software that addresses key business problems.
This role brings the context of the business to the software development team, mentoring and guiding them to the right solution. They are viewed by the rest of the business as effective and trustworthy partners.
Key Requirements and Responsibilities
- Conduct regular 1:1 meetings with direct reports;
- Recruit, develop, and retain a high-performing and engaged team;
- Coach their team to deliver high-quality, scalable features that fit Assent’s business context and solve problems for our customers;
- Champion product quality in their team;
- Oversee IAM (Identity and Access management) alignment with the architecture team;
- Manage product releases by monitoring progress to plan and proactively making necessary adjustments to meet delivery schedule, and requirements;
- Establish and maintain a rapport with other teams in the product value chain (Product Management, User Experience, Quality Assurance, Customer Success, and Infrastructure) to represent IAM.
- In partnership with the AppSec team:
- Analyze reports from the scan, prioritize it and drive an action plan for closure;
- Maintain awareness of evolving threats, trends, and technologies; and performing knowledge sharing with other members of the team;
- Evangelize, maintain, and improve product development processes within and across teams;
- Visualize upcoming work;
- Manage product releases by monitoring progress to plan and proactively making necessary adjustments to meet delivery schedule, and requirements;
- Ensure their team is developing software that follows Assent’s Design Guidelines and Coding Standards, Assent’s Security Guidelines, and any other guidelines that may be provided by the Architecture team from time to time;
Qualifications
We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,
- 5+ years of progressive experience in a Software Development role, with a proven track record in a similar leadership role;
- Experience with and understanding of Cloud native AWS and/or cloud infrastructure platforms and their security;
- Familiarity with security control frameworks like National Institute of Standards and Technology (NIST) Security Control Framework (SCF).
A strong candidate for this role will exhibit the following:
- Strong mentoring and coaching skills - you use empathy and listening to keep your team engaged and motivated to excel;
- Growth mindset - you approach every challenge as an opportunity to learn and improve;
- Effective presentation and public speaking skills - you are skilled at leading meetings, and effectively convey goals and initiatives to team members and Assent Leadership;
- Highly organized with the ability to multi-task and manage both short-term projects with tight timelines and ongoing long-term strategies to meet project, budget and quality goals;
- Strategic and business-minded - a clear business thinker with analytical strength and a quick grasp of the important elements;
- Highly adaptable and flexible - you thrive in a fast-paced, dynamic environment and deal well with ambiguity;
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Assent is hiring a Remote Implementation Consultant
Job Description
The Implementation Consultant will report to the Manager, Implementation Consulting and will have a wide range of duties, all of which are in the spirit of ensuring program success through the successful implementation of Assent’s software as part of Assent’s Professional Services department. The Implementation Consultant, Professional Services will play an integral role in delivering our services to customers on their purchased solution, working with our customers to define and execute on their project plans from start to finish. The ideal Consultant is eager to learn with high motivation, is highly organized with impeccable attention to detail and excellent interpersonal skills.
Key Requirements & Responsibilities
Manages the initial onboarding process, specifically focused on understanding client goals, their business, their data, and ensures quality of product configuration for clients
Partners closely with Customer Success to align customers data set up and program configuration with client’s desired program outcomes
Builds confidence and trust with clients using project management methodologies and deliverables such as client-facing reports, weekly status meetings, and milestone plans
Builds and manages relationships with key stakeholders within assigned client organizations
Manages the processes and procedures for activities covering the provisioning, setup, data load, build, test, and deployment of customer systems and associated modules
Conducts data discovery and implementation workshops, and ongoing consultation aligned with Assent's data standards and processes, to ensure that our client’s data implementation is optimized for long term success
Proactively identify data risks, assess potential impacts, and collaborate with internal teams to implement effective mitigation strategies
Inputs and maintains designated business systems tools with up to date statuses, communications, conversations, and correspondence with Assent clients
Works closely with cross-functional Assent teams to develop, and enhance, best in class processes, procedures, and templates enabling consistent process improvements
Possess beginner to intermediate regulatory knowledge in order to consult with clients in program direction;
Use Assent’s internal resources, including our software, to proactively respond to a variety of client queries both over the phone and electronically;
Keep informed and up-to-date with Product releases and regulatory updates in order to best support Assent’s clients;
Serve as a friendly and professional frontline contact with Assent’s clients;
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.
This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs.
Qualifications
We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications
Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact, additional languages are considered an asset;
A University, College and/or Post Graduate Certificate in a related area of study or equal working experience;
Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Working knowledge of consultative customer management and/or project management roles;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Solid interpersonal skills - you are able to build stable relationships in a collaborative environment with a diverse group of stakeholders - internally and externally;
Advanced Excel skills - able to leverage all Excel functions to analyze and report complex datasets;
Excellent time management and organizational skills - ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders;
You have an insatiable thirst for knowledge - you are motivated to learn and keep yourself up-to-date with regards to changing regulations;
You possess maturity, poise and professionalism;
You are emotionally intelligent - you are self-aware, can see things from various points of view, and self-regulate;
You are intellectually curious with excellent problem-solving skills;
You anticipate, understand, and respond to the needs of others and are proactive about communicating;
You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals;
You are a critical thinker and can suggest, implement, and support efficient and effective operations;
You have grit- you are conscientious, will always work towards providing solutions over excuses and are dedicated to achieving excellence and driving results;
You are open to feedback, coachable and always striving to self-improve;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.
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Assent is hiring a Remote Technical Lead
Job Description
At Assent, Continuous Discovery is the heart of our teams and how we work. Technical Leads, Product Managers, and Product Designers (together called a product trio) collaborate to identify solutions to opportunities. As part of the trio, Technical Leads assess the feasibility of a solution. They provide options back to their peers to drive product and business outcomes. As part of their team they evangelize solutions and guide the team to delivery. They are player-coaches within the team combining development with collaboration and mentoring. If you want to have an impact on what customer’s see … this is the role for you!
Key Requirements and Responsibilities:
Own the technical quality of the solutions delivered by your team: from discovery to delivery to adoption.
Collaborate with colleagues from product management, user experience, quality assurance to understand the problems of our customer;
Design and develop high quality, scalable solutions, in conjunction with the architects and other technical leads, that are optimized for our business;
Contribute to improving the overall quality of our solution by participating in design and code reviews from their own team and others;
Mentor other team members helping them to improve their technical skills and overcome day-to-day problems;
Stay current with emerging technologies and methods and drive their adoption where they can accelerate achieving the team’s objectives;
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent
This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs
Qualifications
We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,
7 years of experience in the software development field;
You have proven experience with AWS services (or other cloud solutions)
You are an expert in our software stack (C#/.NET, MS SQL Server, Angular).
You are an expert in designing large-scale distributed systems. You can tell what patterns or techniques might apply to a situation, and can tell why they may be useful (or why not!).
You understand how to build, deploy, and observe software at scale.
You are an influencer who can work well with others and focuses on the merits of ideas.
You are a strong team player whose vision of the team extends beyond their reporting structure.
You are a critical thinker who can leverage powerful questions to help others see what they’re not looking for.
You are a constant learner and every day brings a new opportunity for you and your team to discover something new.
You are open to feedback, coachable and always striving to improve yourself.
Reasonable Accommodations Statement:To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.
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Assent is hiring a Remote Enterprise Architect
Job Description
We have an exciting opportunity for a strategic and experienced Enterprise Architect to join our Technology & Data Solutions team. Reporting to the Senior Director, Technology & Data Solutions, this pivotal role will guide the strategic planning, design, and implementation of our internal systems architecture and oversee our business capability model. This dual responsibility is essential for ensuring that our business processes and technology infrastructure are scalable, efficient, and perfectly aligned with our growth objectives.
As our Enterprise Architect, you will not only lead the transformation of our business operations by developing robust, scalable, and efficient frameworks for our core systems, including ERP, CRM, and HRIS but also manage and optimize our business capability model. This comprehensive view will enable you to drive strategic alignment across all technology and business functions, ensuring our operations are poised for success and innovation.
The ideal candidate will be a strategic thinker with a deep understanding of business processes and technology, capable of bridging the gap between the two to drive forward Assent’s objectives. This role demands collaboration with leadership and cross-functional teams to ensure the architecture not only supports but also enhances our business operations and customer service delivery.
Develop and maintain a comprehensive enterprise architecture blueprint that outlines the organization's technology landscape, ensuring alignment with business goals and strategies.
Define and document the architectural principles, standards, and guidelines to be followed across the enterprise.
Collaborate with stakeholders to ensure the blueprint addresses current needs and future growth, incorporating feedback and driving continuous improvement.
Regularly review and update the blueprint to adapt to technological advancements and changing business requirements.
Develop and execute a transformative enterprise-wide business systems architecture strategy that aligns with our strategic goals, particularly enhancing operational scalability and efficiency.
Own and manage the business capability model, ensuring it accurately reflects current capabilities and anticipates future needs while aligning with our strategic objectives.
Collaborate with various business units to understand system requirements, identify current bottlenecks, and pinpoint opportunities for process optimization.
Design and implement scalable, secure, and resilient solutions across key business systems such as ERP, CRM, and HRIS, enhancing our operational backbone and enabling superior customer service delivery.
Manage the selection and deployment of new technologies and software that enhance business operations and user experiences, focusing on solutions that offer rapid scalability and integration capabilities.
Lead system integration projects, especially post-mergers and acquisitions, ensuring seamless alignment and functionality of combined business systems.
Champion the adoption of modern architectural practices and frameworks, ensuring they support business agility and data-driven decision-making.
Monitor industry trends and technological advancements to ensure our business systems architecture remains forward-looking and competitive.
Facilitate regular updates and reviews of the business capability model, engaging stakeholders across the organization to ensure it remains relevant and effectively utilized.
Qualifications
Bachelor’s or Master's degree in Information Systems, Computer Science, Business Administration, or a related field.
A minimum of 10 years of experience in an enterprise or systems architecture role, with significant experience managing business systems and capability models within a rapidly growing organization.
Extensive knowledge of and experience with major business systems (ERP, CRM, HRIS, etc.), business process re-engineering, and system integration strategies.
Proficiency in utilizing cloud-based platforms and services essential for business operations and management.
Demonstrated ability to lead and manage cross-functional projects and drive significant change within complex organizational settings.
Strong analytical, strategic thinking, and problem-solving skills, with a proven track record of delivering scalable and efficient system solutions.
Excellent communication and stakeholder management skills, capable of engaging with executives, IT teams, and business unit leaders.
Exceptional influencing and negotiation skills, demonstrating a high degree of professionalism and the ability to guide conversations with business and technology executives.
Strategic vision and clear understanding of industry best practices.
Ability to abstractly think spatially or conceptually when designing or assessing processes or situations.
Detail-oriented with strong capabilities in handling large data sets and making data-informed decisions.
Open to feedback, coachable, and committed to self-improvement.
Desirable: TOGAF or equivalent EA certification would be considered a plus
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Assent is hiring a Remote German- Customer Success Manager
Job Description
Position Summary
Customer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSM, is highly organized with impeccable attention to detail and excellent interpersonal skills. Overall the CSM responsible for customer health metrics and retention.
Key Requirements & Responsibilities
Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Take on special projects to enhance customer success management processes.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Work with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.
Qualifications
We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications
Excellent oral and written communication skills in German - you communicate clearly, concisely and with tact, additional languages are considered an asset;
Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Working knowledge of consultative customer management and/or project management roles;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis;
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