Job Description

Tango’s system implementation and support follows the process of requirements, design, configure/ build, test and remediate, deploy, and support. The Services and Support teams in the Bangalore office work directly with Tango’s US based teams and with clients across the globe. The role requires candidates to work across the following areas:  

• System design and configuration
• Report design/ development
• Testing
• Data conversion
• Integration design
• Support

Requirements:

• Ability to communicate effectively with international team members and clients
• Ability to effectively and quickly understand business processes and understand how technology enables those processes 
• Good understanding of SDLC or software implementation lifecycle (applications like SAP, Oracle, or other ERP or web applications)
• Prior system configuration experience based on design specifications is a plus. The role will focus on configuration of a proprietary application based on Oracle’s ADF (Application Development Framework). No prior Oracle or ADF experience necessary.
• Investigates and reproduces issues, provides fixes and workarounds and verifies changes and ensure continued support of the software solution
• Ability to investigate challenging tickets from Client and close the tickets
• Monitor and own all support related metrics including ticket backlog, average time to close, workload distribution, first response time, resolution time and ticket escalations
• Strong understanding of databases like Oracle, SQL Server etc.
• Strong Excel skills
• Strong SQL skills
• Apply appropriate development methodologies (e.g.: agile, waterfall) and best practices (e.g.: mid-development client reviews, embedded QA procedures, unit testing) to ensure successful and timely completion
• Collaborate with other team members (involved in the requirements gathering, testing, roll-out and operations phases) to ensure seamless transitions. Summarize and present results to team members and clients globally
• Understand technical requirements to ensure accurate understanding and implementation
• This role has the potential to grow into gaining extensive knowledge within multiple client areas with the ability to provide consulting and expertise on business processes
• Ability to work within a virtual global team environment and contribute to the overall timely delivery of multiple projects
• Willingness to travel internationally as needed to work with client
• Willingness to work from 3 PM IST to 12 AM IST with appropriate breaks for meals
   

Qualifications

• Bachelor's/Master's degree with specialization in Computer Science, MIS, IT or other computer related disciplines
• 3-6 years of relevant consulting-industry experience working on medium-large scale technology solution delivery engagements
• Experience with working on Jira, Zendesk and similar tools.
• Extensive experience working with system implementation, reporting, back-end database management (e.g.: Oracle, Teradata) and/or ETL interfacing (e.g.: Informatica, SSIS) technologies
   

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Job Description

The Occupancy Planning CAD Analyst role is responsible for delivering CAD and Polylining services during the implementation of IWMS/CAFM software. This position is accountable for the ongoing maintenance of CAD drawings as well as the connection of the CAD drawings with the Computer Aided Facility Maintenance/IWMS platform.

Job Details:

Responsibilities:

• Implementation for Client’s CAFM/IWMS software
• Review drawing files within AutoCAD and/or field redline drawings for completeness
• Run routines to check for missing polylines, duplicates, gaps, and overlaps
• Tag spaces with unique identifier
• Create _Arch, _Floor, and _Poly drawings
• Polyline and label room numbers
• Capture required polyline changes
• Link Polylines and SpaceID Blocks
• Upload drawings and published background files to the client account server
• Publish Architectural, Furniture and Column files
• Establish and maintain client master drawing library as needed
• Load data from the drawings (CAD Space Codes, Area, Coordinates)
• Populate the CAFM/IWMS platform with space categories, space types, space standards, room numbers, names and business organization
• Capture required adds or changes to attribution in FMS or other CAFM
• Changes based on field redlines including: Space category, Space type, Space standard, Employee name, Room Name, and Organization code
• Assisting in the implementation of IWMS enhancements
• All other duties and tasks assigned

Qualifications

Knowledge, Skills & Abilities

Education/training:

• Degree in Engineering, Architecture, or relevant work experience 2 Years of relevant experience
• 3+ years of CAD/CAFM drawing or CAD/CAFM technical and project-related experience. Strong understanding of CAD tools

Skills and knowledge:

• A strong working knowledge of CAD/CAFM/IWMS systems
• Excellent MS skills inducing: Power Point, Excel, Access, Word
• Excellent understanding of CAD/CAFM/IWMS systems and experienced in using its data to deliver projects

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Job Description

Job Summary

The ESG (Environmental, Social, and Governance) Software Sales Expert is responsible for driving the sales of ESG software solutions to new and existing clients. This role involves understanding client needs, demonstrating the value of ESG software, conducting carbon accounting, analyzing sustainability data, and ensuring compliance with environmental regulations and standards, providing tailored solutions to enhance clients' sustainability and governance practices. The Expert will work closely with the sales team, product managers, and marketing team to achieve sales targets and expand the market presence of ESG software products along with promoting sustainability initiatives and achieve corporate environmental goals.

About the Role:

We are seeking an experienced Sustainability Reporting and Customer Services Specialist to join our team. This unique role is at the intersection of sustainability reporting, customer services, and sales, offering an exciting opportunity for a professional who is passionate about sustainability and skilled in data analysis, carbon accounting, and client engagement.

Key Responsibilities:

• Sustainability Reporting:
  • Lead the preparation and submission of sustainability reports in alignment with various carbon accounting schemas, including GHG, BRSR , CDP, ISO 14064, NAPCC, PAT, NVGs, CII, while yes  TCFD and SASB included
  • Reformat and present data according to different reporting standards such as SASB, GRI, and TCFD.
  • Stay updated on industry trends and changes in sustainability reporting frameworks.
• Data Analysis:
  • Utilize advanced Excel functionalities to analyze, manipulate, and report on sustainability data.
  • Ensure data accuracy and integrity across all reporting platforms.
  • Generate actionable insights from data to support sustainability initiatives and reporting.
• Client Engagement and Sales Support:
  • Collaborate/ Lead with sales and customer service teams to support pre-sales activities, including product demonstrations and responding to client inquiries.
  • Assist in revenue generation efforts by identifying opportunities to upsell sustainability services and products.
  • Build and maintain strong relationships with clients, providing exceptional service and support to meet their sustainability reporting needs.

Skills needed

• Proficiency in using various carbon accounting schemas GHG, BRSR , CDP, ISO 14064, NAPCC, PAT, NVGs, CII, TCFD and SASB included
• Strong data analysis skills, with advanced proficiency in Excel.
• Experience in sales, pre-sales, or customer service roles, preferably within the sustainability or environmental sector.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.

Additionally 

Conduct comprehensive carbon footprint assessments for the organization, including Scope 1, Scope 2, and Scope 3 emissions.

• Prepare and submit accurate and timely sustainability reports in compliance with regulatory requirements and industry standards (e.g., GRI, CDP, TCFD).
• Collect, analyze, and interpret sustainability data from various sources.
• Develop, utilize tools, and methodologies to measure and report on sustainability metrics.
• Develop and implement sales strategies to achieve sales targets for ESG software solutions.
• Ensure data integrity and accuracy in all sustainability reporting.
• Provide recommendations for sustainable practices and technologies to reduce environmental impact.
• Support the development and implementation of environmental management systems (EMS) in accordance with ISO 14001 standards.
• Lead and manage sustainability projects, ensuring timely and effective execution.
• Conduct thorough needs assessments to understand client requirements and challenges.
• Conduct compelling product demonstrations to showcase the value and benefits of ESG software solutions.
• Prepare and deliver persuasive sales proposals and presentations.
• Negotiate contract terms and pricing with clients to achieve mutually beneficial agreements.
• Close sales deals and ensure a smooth transition to the implementation team.
• Stay informed about industry trends, regulatory changes, and competitive landscape in the ESG space.
• Collaborate with implementation and customer support teams to ensure successful client onboarding and satisfaction.
• Maintain accurate and up-to-date records of sales activities and client interactions in CRM systems.
• Prepare regular sales reports to track performance against targets and KPIs.
• Prepare project proposals, budgets, and reports for senior management.

Qualifications

• Bachelor’s degree in Environmental Science, Sustainability, Environmental Engineering, or a related field. A master’s degree is a plus.
• Minimum of 3-8 years of experience in sustainability sector,software sales, preferably in the ESG.
• Strong understanding of ESG principles, sustainability practices, and relevant software solutions.
• Proficient in using CRM software and sales enablement tools.
• Excellent analytical, organizational, and project management skills.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.

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Job Description

Job Summary

The ESG (Environmental, Social, and Governance) Software Sales Expert is responsible for driving the sales of ESG software solutions to new and existing clients. This role involves understanding client needs, demonstrating the value of ESG software, conducting carbon accounting, analysing sustainability data, and ensuring compliance with environmental regulations and standards, providing tailored solutions to enhance clients' sustainability and governance practices. The Expert will work closely with the sales team, product managers, and marketing team to achieve sales targets and expand the market presence of ESG software products along with promoting sustainability initiatives and achieve corporate environmental goals.

Job Description

• Conduct comprehensive carbon footprint assessments for the organization, including Scope 1, Scope 2, and Scope 3 emissions.
• Prepare and submit accurate and timely sustainability reports in compliance with regulatory requirements and industry standards (e.g., GRI, CDP, TCFD).
• Collect, analyze, and interpret sustainability data from various sources.
• Develop, utilize tools, and methodologies to measure and report on sustainability metrics.
• Develop and implement sales strategies to achieve sales targets for ESG software solutions.
• Ensure data integrity and accuracy in all sustainability reporting.
• Provide recommendations for sustainable practices and technologies to reduce environmental impact.
• Support the development and implementation of environmental management systems (EMS) in accordance with ISO 14001 standards.
• Lead and manage sustainability projects, ensuring timely and effective execution.
• Conduct thorough needs assessments to understand client requirements and challenges.
• Conduct compelling product demonstrations to showcase the value and benefits of ESG software solutions.
• Prepare and deliver persuasive sales proposals and presentations.
• Negotiate contract terms and pricing with clients to achieve mutually beneficial agreements.
• Close sales deals and ensure a smooth transition to the implementation team.
• Stay informed about industry trends, regulatory changes, and competitive landscape in the ESG space.
• Collaborate with implementation and customer support teams to ensure successful client onboarding and satisfaction.
• Maintain accurate and up-to-date records of sales activities and client interactions in CRM systems.
• Prepare regular sales reports to track performance against targets and KPIs.
• Prepare project proposals, budgets, and reports for senior management.

Qualifications

• Bachelor’s degree in Environmental Science, Sustainability, Environmental Engineering, or a related field. A master’s degree is a plus.
• Minimum of 3-8 years of experience in sustainability sector, software sales, preferably in the ESG.
• Strong understanding of ESG principles, sustainability practices, and relevant software solutions.
• Proficient in using CRM software and sales enablement tools.
• Excellent analytical, organizational, and project management skills.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.

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