Belmond is a collection of more than 50 iconic hotels, trains, safaris and river cruises worldwide. Culture,community and cuisine take centre stage in curated adventures, from the Mediterranean to MachuPicchu. Inspiring retreats are set on Caribbean beaches, by the edge of Iguassu Falls and overlooking the Amalfi Coast. Awe-inspiring train journeys include the legendary Venice Simplon-Orient-Expressand Andean Explorer. Luxurious river cruises allow guests to glide through the heart of France, whileextraordinary safaris show Africa at its most majestic. Belmond celebrates the art of travel, withexperiences ranging from gliding through Thailand’s emerald jungles to riding on horseback throughthe Okavango Delta. With our vast offerings, the opportunities to craft a unique career here are endless.Join us and achieve the truly exceptional.

The Belmond Travel Advisor will partner with guests to make every journey with Belmond, unique and legendary. Owning all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up. They will work closely with the on-property operations teams for seamless handovers and communications of guest preferences.

Belmond Travel Advisors will personalize each stay to the guest’s individual preferences. Accurately recording this information in the relevant systems so it is shared with the operations teams who need to execute on these. Understanding the Belmond Audiences and proactively suggesting destinations, products and experiences that match to the guest profile.

In addition to the day to day of reservations the Belmond Travel Advisor team will each individually manage a small portfolio of VIGs via the Clienteling APP. They will be responsible for ensuring we nurture and retain our top guests, directly contributing to Belmond’s goal of higher guest repeat and retention rates.

Primary responsibilities include:

• Be a true seller and champion for all Belmond products across the full portfolio and be able to accurately describe, promote and convert on any product a guest wishes to book at
• Treat every booking, rate and availability enquiry that comes into the queue as an opportunity to convert on a sale. Respond to these in a timely manner and proactively follow up until the case is fully resolved.
• Meet SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel
• Meet assigned conversion targets ensuring we convert on as many sales opportunities as possible
• Ensure guest profiles assigned to a booking contain accurate guest data and as many preferences as can be gathered
• Treat every interaction in a professional manner and yet done in a conversational, natural and warm manner
• For each and every stay, understand the guest motivation for the trip and who they are travelling with. Tailor the conversation based on these and if the guest is brand new to the Brand/Product or if they are long term loyal fan
• Working within provided guidelines suggest perks or enhance opportunities for our most loyal guests
• Upsell- treat every reservation as an opportunity to enhance each and every guest stay by suggesting additional add ons such upgrades, transfers, experiences etc.
• Show expertise in all systems required to carry out day to day tasks, such as HMS, Travel Studio, Salesforce Omnichannel and InfoHub. Be true champions of systems and technology that aid the guest experience and journeys
• Ensure our guest profiles are kept up to date and accurate as possible. Take ownership for each guest interacted with to capture all information and ensure it is entered correctly into the necessary systems. Identify duplicate profiles and flag for merging to ensure database is kept as clean as possible
• Meet and exceed targets set for data capture and complete profiles at time of reservation and prior to stay arrival
• Suggest enhancements or new ways of working within the systems where a process can be improved on
• Be a true owner and gatekeeper for InfoHub ensuring it is up to date with rich and relevant information in order to be able to provide guests with all the details and information they would need both to confirm a reservation and prior to stay.

The role is a fully remote, work from home position. Candidates should be located near the West Coast/Pacific Time Zone of the US. Candidates residing in the states California, Colorado and Washington will not be considered.

The Belmond & LVMH Family

The US Customer Contact Organization is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

What you'll bring:

• Minimum of a Bachelors Degree and one year experience in hospitality, hotel operations or customer service required. College degree in a Hospitality major preferred.
• Ability to communicate in English with hotel guests, suppliers, and employees to their understanding. Preference will be given to those with the ability to communicate in Spanish.
• Excellent verbal and written skills, listening skills and questioning techniques.
• Ability to multi-task under pressure in a fast-paced environment, work independently and interact within a team.
• Ability to accommodate a flexible work schedule.
• Understanding of the luxury hotel environment.

This is your moment. Apply today!

What We Offer

At the US Customer Contact Organization we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including medical, dental, vision, disability, and life insurance. Employees are eligible for the majority of these plans after 60 days of full-time employment. The Company also offers a 401(k) retirement savings plan, paid vacation and holidays as well as complimentary and preferred rate experiences at our iconic destinations.

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As Data Managerat our Global Office, you are part of a team that brings the legend of Belmond to life. You will be responsible for managing the journey of the company’s data including revenue, guest information, customer satisfaction, marketing campaigns and many more. You will take the lead in ensuring accuracy and efficiency along with sound governance. If you are looking to be a part of the future of luxury, this is your moment.

Primary Responsibilities Include:

• Onboarding of new data sources in our data platform in collaboration with IT, Data Science and Business Insight teams.
• Collaborate with Project Managers for ongoing and future projects involving the data platform and CRM.
• Identify and implement improvements to ensure our data is always accurate and complete.
• Provide tools to monitor and improve data accuracy and completeness.
• Manage the day-to-day running and enhancements to the global infrastructure.
• Work with stakeholder teams of Digital, Brand & Marketing, Commercial and Sales teams to ensure that their data needs are met.
• Responsible for setting up processes to ensure long term data accuracy.
• Collaborate and communicate with local operational teams, IT departments and Data Owners/Stewards/Custodians.
• Ensure stringent data protection policies are always adhered to.
• Drive designated data focused projects and initiatives.
• Main stakeholder of the relationship with vendors and third parties relating to the CRM platform.

What you should know when applying...

• The role is generally able to benefit from our current hybrid working policy where team members can work remotely for up to two days per week.
• It is expected that the application deadline will be 11 November 2024. However, an early application is encouraged as the position may close sooner if a large volume of applications is received. You may apply after this date but priority will be given to applications received by the deadline.
• To streamline our application process and ensure all submissions are efficiently managed, we kindly request that all candidates submit their applications through our designated recruitment platform.
• The Global Office is currently based at Victoria House, Bloomsbury Square, London. From late 2024, we will be moving offices to Wogan House, 99 Great Portland Street. Wogan House is currently undergoing comprehensive renovations with brand-new fitted office space under the management of a leading co-working space and property management company.
• Applicants must have eligibility to work in the UK.

The Belmond & LVMH Family  

The Belmond global collection of iconic hotels, trains, safaris and river cruises is proud to be part of LVMH, all creating exceptional experiences worldwide. When you join Belmond, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.  

About Us

Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safaris, Belmond curates incomparable experiences and crafts unforgettable stories. With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 47 properties spread across 28 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982. The group later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urban icons, such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil’s Iguassu National Park. As proud custodians of storied properties, Belmond is committed to building on the past to create a new legacy: the heritage of the future. Working with communities and local talents, together with the world's most respected chefs, designers and artists, Belmond continues its purpose of perpetuating the legendary art of travel. Since 2019, Belmond has been part of the world’s leading luxury group, LVMH (Moët Hennessy Louis Vuitton).

What you bring:

• A Bachelor's degree in a relevant field such as Business, Economics, Mathematics, Statistics, Data Engineering, Data Science or equivalent experience.
• Experience with Salesforce data.
• Experience with Google Cloud Platform (Big Query).
• Experience of managing multiple projects concurrently.
• Experience in data engineering.
• Experience in data governance.
• Coding experience using SQL, Big Query and/or Python.

What We Offer:

At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salaries and incentive plans
• Complimentary and preferred rate experiences at our iconic destinations
• Private Medical Insurance and Dental Plans
• Group Personal Pension Plan
• 33 days’ annual leave per year (inclusive of English Bank Holidays).
• Lifestyle and Employee Assistance Programs
• Onsite gym facilities

 We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities and each other.

This is your moment. Apply today!

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As Sales Director of Le Manoir aux Quat’Saisons you will be responsible for leading, delivering and managing the sales strategy of the hotel. This role requires a strong background in Sales, a deep understanding of the luxury travel industry and the ability to drive revenue growth.

Primary Responsibilities Include 

·        Lead and manage the sales team

·        Develop and execute sales strategies to achieve revenue targets

·        Build and maintain relationships with key clients and partners

·        Analysing sales data to identify opportunities for growth

·        Collaborate with other departments and outside property sales teams to ensure alignment and maximise sales potential

·        Stay up to date with key industry trends and competitor activities

  About Us  

 
Experience the best gardens and gastronomy in the English countryside. Le Manoir aux Quat’Saisons offers a distinctive combination of inspired history and impassioned innovation in culture and gastronomy. It has received international acclaim since opening, earning it two Michelin stars. Le Manoir is a place that brings the outside in; exploring the sprawling gardens, orchard and vineyard before finding verdant and cultural touches in the décor and artefacts of the interiors. 

With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

The Belmond & LVMH Family 

Le Manoir aux Quat’Saisons is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.  

What You Bring:

·        Minimum of 5 years experience in sales, preferably in the luxury travel industry

·        Proven track record of driving revenue growth and achieving sales targets

·        Strong leadership and management skills

·        Ability to build and maintain relationships with clients and partners

·        Analytical mindset and ability to interpret sales data

·        Flexibility to travel as required

What We Offer: 

At Le Manoir aux Quat’Saisons we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

·        Competitive salaries with generous service charge

·        Complimentary and preferred rate experiences at our iconic destinations as well as Guest Experiences here on site

·        Dedicated hospitality-specific benefits platform and many more

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. 

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As Senior Manager, Data Architectureat our Global Office, you are part of a team that brings the legend of Belmond to life. You will expand the use of data as a strategic enabler of company goals and objectives. By strategically designing, developing and implementing data models for enterprise-level applications and systems, you will ensure that they are architected throughout the conceptual, logical, business and application layers. If you are looking to become the primary advocate for data modeling methodologies and data processing best practices to be a part of the future of luxury, this is your moment.

Primary Responsibilities Include:

• Strategy and Planning: develop and deliver long-term strategic goals for data architecture vision and standards working closely with the System Architect, Data Science and BI teams to design data map journey and integration flows. Through short-term tactical solutions and achievement of longer term objectives in the overall data management roadmap, you will establish the processes for identification, collection and use of corporate metadata.
• Acquisition and Development:Ensure success in rolling out enterprise-level application rollouts, liaising with vendors to select the services that best meet company goals. Maintain up-to-date knowledge with new and emerging technologies for data management and optimisation.
• Operational Management: Develop and implement robust data management methodologies and standards to ensure adequate governance, frameworks and data quality across the organisation. By collaborating with stakeholders including project managers and business unit leaders, you will coach, train and lead operational excellence in data management through integrations and troubleshooting.
• Data Governance: Act as the responsible individual for data governance across the organisation by developing and implementing a framework that ensures a high level of data quality, data security and compliance. You will oversee the Data Governance Committee to ensure proper stewardship and adherence to policies as well as monitoring and reporting on data governance metrices.

What you should know when applying...

• The role is generally able to benefit from our current hybrid working policy where team members are expected to attend the office on their Team Day plus two additional days (i.e. 3 days per week in the office and 2 days remotely).
• It is expected that the application deadline will be Wednesday, 04 September 2024. However, an early application is encouraged as the position may close sooner if a large volume of applications is received. You may apply after this date but priority will be given to applications received by the deadline
• To streamline our application process and ensure all submissions are efficiently managed, we kindly request that all candidates submit their applications through our designated recruitment platform.
• The Global Office is currently based at Victoria House, Bloomsbury Square, London. From late 2024, we will be moving offices to Wogan House, 99 Great Portland Street. Wogan House is currently undergoing comprehensive renovations with brand-new fitted office space under the management of a leading co-working space and property management company.

What you bring:

• You will have a degree (or an equivalent level of experience) in Computer Science, Information Systems or a related field.
• 5 years’ experience in implementing enterprise data management processes, procedures and decision support.
• Demonstrable experience and expertise in data and information system life cycle methodologies.
• Solid experience with database platforms.
• Hands-on experience with data architecting, data mining, large-scale data modelling and business requirements gathering and analysis.
• An understanding of web services such as REST, and SOAP.
• A proven ability to work with complex multi-source data integration environments, including understanding of API design/management.
• Hands-on experience with modern ETL (Extract, Transform, Load) tools, BI platforms (such as Tableau or Power BI), and data warehouse solutions.
• Strong knowledge of Google Cloud Platform (GCP), including Dataform, Big Query, and data pipelines.
• An understanding of data analysis, budgeting and business operations.
• Strong understanding of relational data structures, theories, principles and practices.
• Strong understanding and knowledge of the hospitality industry processes and procedures.
• An ability to manage data and metadata migration.
• Good knowledge of applicable data privacy practices and laws.
• Solid leadership and organisational skills with analytical and problem-solving being a key strength.

What We Offer:

At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salaries and incentive plans
• Complimentary and preferred rate experiences at our iconic destinations
• Private Medical Insurance and Dental Plans
• Group Personal Pension Plan
• 33 days’ annual leave per year (inclusive of English Bank Holidays).
• Lifestyle and Employee Assistance Programs
• Onsite gym facilities

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities and each other.

This is your moment. Apply today!

See more jobs at Belmond

Apply for this job