Bevi is on a mission to disrupt the beverage supply chain and replace single-use water bottles with smart water machines. Thousands of companies use Bevi to sustainably provide their employees with pure, sparkling, and flavored water at work. As the market leader in IoT-enabled beverage machines, we’ve raised over $160M in venture capital and we have grown tremendously each year since launch. In addition to maintaining hypergrowth with our current product line, Bevi is heavily investing in new product development.

We are seeking a full time Customer Care Specialist to join our best-in-class Customer Support Team. In this role, you will use your independent judgment as an expert troubleshooter, coach, and diagnostician with regard to Bevi machines. You will serve both our Direct and Partner customers via phone and email helping to ensure our machines are running at peak performance. You have a passion for providing customers with an exceptional experience, and you enjoy working with internal stakeholders to provide feedback to help drive process improvements.

Must be willing to work 12pm - 8pm CST 2 days per week.

What you will do:

• Work on projects that require independent judgment, decision-making, and critical thinking, such as the creation and implementation of service of processes, guidelines, and other documentation
• Assess existing troubleshooting processes, particularly those impacting the customer experience, and provide improvement recommendations on a continuous basis.
• Routinely troubleshoot processes related to Bevi machines, including the support of non-routine failures without documented guidance.
• Provide guidance on installations and preventative maintenance to improve the customer experience
• Lead troubleshooting efforts for machines via phone and email (training will be provided)
• Support upsell and inbound inquiries that turn into Sales leads by answering questions, providing information, and routing these to the appropriate internal team
• Close the loop by communicating opportunity areas back to the company via process improvements and ticket trends for our engineering teams.
• Help partners with contract questions and overall system usage analysis
• Initiate RMAs for parts that will be processed by our Quality Engineers
• Be the voice of the customer to deliver upon our brand promise on customer service
• Answer warranty questions and provide guidance on next steps
• Schedule proactive and reactive service calls around the country
• Identify areas of opportunity for our customers. Some examples may include:
• Flavor changes
• Proper maintenance tips to prevent future issues
• Better service processes
• New product additions
• Competitive presence

• Proficiency in utilizing independent judgment and decision making to provide improvement recommendations to stakeholders, and to provide troubleshooting steps for Bevi’s customers.
• Ability to multitask - answering calls, working on incoming emails, completing tickets, helping your team answer questions, and escalating feedback for internal stakeholders, , and working with internal stakeholders to drive process improvements
• Ensure Bevi's customers receive industry defining technical support
• Great attitude and willingness to go above and beyond for an exceptional customer experience
• Exceptional verbal support skills on the phone, strong writing skills, and a focus on thorough ticket management and throughput
• Move with urgency to solve problems for our customers
• Knowledge of CRM/ticketing systems like Zendesk, Salesforce and Netsuite a plus
• College degree preferred

• Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
• 401(k) with company match, and environmentally responsible investment options
• Flexible PTO plus 9 company holidays, and additional paid days for sick leave, etc (including sustainability or social justice volunteer events)
• Generous fully paid parental leave for both birth parents and non-birth parents
• Fully employer paid disability and life insurances
• Wellness and fitness reimbursements
• Monthly stipends for cell phone use and commuting costs
• Onsite snacks and (of course) unlimited Bevi ... plus composting and terracycling, too
• Happy hours, pancake breakfasts, Hero awards - and more!
• Join a team that shares our Bevi Core Values:
• Put Customers First
• Be Great to Work with
• Raise the Bar Together
• Act Like You Own the Business
• Be Curious and Ask Why
• Champion Sustainability

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Bevi is on a mission to disrupt the beverage supply chain and replace single-use water bottles with smart water machines. Thousands of companies use Bevi to sustainably provide their employees with pure, sparkling, and flavored water at work. As the market leader in IoT-enabled beverage machines, we’ve raised over $160M in venture capital and we have grown tremendously each year since launch. In addition to maintaining hypergrowth with our current product line, Bevi is heavily investing in new product development.

We are seeking a full time Customer Care Specialist to join our best-in-class Customer Support Team. In this role, you will use your independent judgment as an expert troubleshooter, coach, and diagnostician with regard to Bevi machines. You will serve both our Direct and Partner customers via phone and email helping to ensure our machines are running at peak performance. You have a passion for providing customers with an exceptional experience, and you enjoy working with internal stakeholders to provide feedback to help drive process improvements.

This role is based out of our Charlestown office, at least 2 days per week in person (more if desired!).

Must be willing to work 12pm - 8pm EST 2 days per week.

What you will do:

• Work on projects that require independent judgment, decision-making, and critical thinking, such as the creation and implementation of service of processes, guidelines, and other documentation
• Assess existing troubleshooting processes, particularly those impacting the customer experience, and provide improvement recommendations on a continuous basis.
• Routinely troubleshoot processes related to Bevi machines, including the support of non-routine failures without documented guidance.
• Provide guidance on installations and preventative maintenance to improve the customer experience
• Lead troubleshooting efforts for machines via phone and email (training will be provided)
• Support upsell and inbound inquiries that turn into Sales leads by answering questions, providing information, and routing these to the appropriate internal team
• Close the loop by communicating opportunity areas back to the company via process improvements and ticket trends for our engineering teams.
• Help partners with contract questions and overall system usage analysis
• Initiate RMAs for parts that will be processed by our Quality Engineers
• Be the voice of the customer to deliver upon our brand promise on customer service
• Answer warranty questions and provide guidance on next steps
• Schedule proactive and reactive service calls around the country
• Identify areas of opportunity for our customers. Some examples may include:
• Flavor changes
• Proper maintenance tips to prevent future issues
• Better service processes
• New product additions
• Competitive presence

• Proficiency in utilizing independent judgment and decision making to provide improvement recommendations to stakeholders, and to provide troubleshooting steps for Bevi’s customers.
• Ability to multitask - answering calls, working on incoming emails, completing tickets, helping your team answer questions, and escalating feedback for internal stakeholders, , and working with internal stakeholders to drive process improvements
• Ensure Bevi's customers receive industry defining technical support
• Great attitude and willingness to go above and beyond for an exceptional customer experience
• Exceptional verbal support skills on the phone, strong writing skills, and a focus on thorough ticket management and throughput
• Move with urgency to solve problems for our customers
• Knowledge of CRM/ticketing systems like Zendesk, Salesforce and Netsuite a plus
• College degree preferred

• Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
• 401(k) with company match, and environmentally responsible investment options
• Flexible PTO plus 9 company holidays, and additional paid days for sick leave, etc (including sustainability or social justice volunteer events)
• Generous fully paid parental leave for both birth parents and non-birth parents
• Fully employer paid disability and life insurances
• Wellness and fitness reimbursements
• Monthly stipends for cell phone use and commuting costs
• Onsite snacks and (of course) unlimited Bevi ... plus composting and terracycling, too
• Happy hours, pancake breakfasts, Hero awards - and more!
• Join a team that shares our Bevi Core Values:
• Put Customers First
• Be Great to Work with
• Raise the Bar Together
• Act Like You Own the Business
• Be Curious and Ask Why
• Champion Sustainability

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Bevi is on a mission to disrupt the beverage supply chain and replace single-use water bottles with beverage machines that provide on-demand flavored and sparkling beverages. As the market leader in IoT-enabled beverage machines, we’ve raised over $160M in venture capital and we have grown tremendously each year since launch. In addition to maintaining high growth with our current product line, Bevi continues to invest in new product development. We are a design-led, fast-paced multidisciplinary team that puts the customer first in our journey to disrupt the beverage industry. 

We are seeking a well-rounded Senior Industrial Designer to join our Product Team reporting to the Head of Product and Cofounder. As a Senior Industrial Designer, you will lead design and research activities from market research and customer interviewing, through concept development to product launch. You will collaborate with Product Management, UI/UX Designers, Engineers and Program Managers closely to bring to life future machine iterations. You design for our brand experience: innovative, easy and delightful to use, approachable look and feel, and thoughtfully designed for all our stakeholders from office drinkers to service technicians.

If you have the desire to work for a design-led company where the vision of the product leads the way and you want to have a large impact, this could be a great role for you! Please include a portfolio with your application.

Responsibilities 

• Conduct user research in the field on a regular basis with our customers to build empathy, gain insights into user needs, synthesize the learnings, and translate them into design improvements.
• Conduct research and stay updated on industry trends, materials, and technologies to inspire cutting-edge designs.
• Conduct up front competitive analysis and customer research on form factors, features and requirements specific to concepts we are looking to develop
• Lead the design of updates to our Bevi machine from concept to production.
• Develop and present innovative product concepts through sketches, 3D models, prototypes, and presentations.
• Collaborate with Engineers, Product Managers, UI/UX Designers and other departments.
• Ability to balance delivering on brand/user experience and delivering on business needs.
• Work closely with engineering teams to validate specifications with real users, and ensure designs are technically feasible.
• Work closely with project management in order to estimate and hit deadlines and ensure learnings are communicated clearly
• Participate in the development of product specifications and provide input on product costing and timelines.
• Drive continuous improvement and innovation in design processes and product solutions

• Bachelor's degree in Industrial Design, Product Design, or similar discipline.
• 5+ years of experience taking concepts to production
• Interdisciplinary team experience, especially hardware engineering.
• Self-motivated, results-oriented, driven to continuous improvement, highly organized.
• Strong portfolio demonstrating a history of problem solving, good design sense, sketching ability, form development, mockup and prototyping skills, and user research techniques.
• Ability to understand and create user flows and think holistically about improving experiences across various touch points.
• Strong aesthetics, branding and graphic design skills.
• Skills in areas of consumer/user research and analysis, personas and customer journeys, ideation and brainstorming techniques, prototyping and concept validation.
• Excellent communication skills
• Thrives in fast-paced startup environment
• Familiar with Adobe Creative Suite and Keyshot rendering software (or equivalent)
• Project management experience is a plus.
• Understanding of the manufacturing process
• Solidworks experience
• Ability to travel or be in field 10% of the time 

• Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
• 401(k) with company match, and environmentally responsible investment options
• Flexible PTO plus 9 company holidays, and additional paid days for sick leave, etc (including sustainability or social justice volunteer events)
• Generous fully paid parental leave for both birth parents and non-birth parents
• Fully employer paid disability and life insurances
• Wellness and fitness reimbursements
• Monthly stipends for cell phone use and commuting costs
• Onsite snacks and (of course) unlimited Bevi ... plus composting and terracycling, too
• Happy hours, pancake breakfasts, Hero awards - and more!
• Join a team that shares our Bevi Core Values:
  • Put Customers First
  • Be Great to Work with
  • Raise the Bar Together
  • Act Like You Own the Business
  • Be Curious and Ask Why
  • Champion Sustainability

See more jobs at Bevi

Apply for this job

Bevi is on a mission to disrupt the beverage supply chain and replace single-use water bottles with smart water machines. Thousands of companies use Bevi to sustainably provide their employees with pure, sparkling, and flavored water at work. As the market leader in IoT-enabled beverage machines, Bevi is a beloved, experiential product that users highly value after their first exposure. Your goal is to get in front of prospective customers so they can envision the Bevi experience. 

We are seeking a dynamic and motivated Field Sales Representative to join our growing team. In this role, you will be responsible for driving and sourcing new business opportunities and expanding our customer base within your assigned territory. You will play a crucial role in promoting Bevi’s sustainable beverage solutions to a wide range of clients, including offices, hotels, gyms, and other businesses.

Candidates must be located in the greater Charlotte and are required to conduct regular live visits to client offices in the local area.

Success in this role is measured by quota achievement. 

Key Responsibilities:

• Prospecting and Lead Generation: Identify and generate new business leads through various channels, including cold calling, cold office walk-ins, networking, and attending industry events.
• Market Analysis: Conduct market analysis and develop strategic target lists to identify high-probability business opportunities for the assigned market.
• Sales Presentations: Conduct engaging product demonstrations and presentations to prospective clients, effectively communicating the benefits of Bevi’s solutions.
• Sales Process Management: Manage the entire sales process from lead qualification to closing deals and ensuring a smooth and efficient customer experience during onboarding.
• Collaboration: Partner with marketing, customer success, and operations teams to ensure seamless service delivery and drive successful market growth.
• Reporting: Maintain accurate records of sales activities, pipeline status, and client interactions using CRM software. 

Qualifications:

• Experience: Minimum of 2 years of experience in sales.
• Willingness to perform local live visits 3-4 days a week. 
• Proficiency in CRM software and Microsoft Office Suite.

Skills:

• Proven track record of meeting or exceeding sales targets.
• Excellent communication and presentation skills.
• Strong negotiation and closing abilities.
• Ability to set goals and overcome challenges to achieve them. 
• Ability to quickly learn through candid coaching conversations and performance data. 
• Ability to deal effectively with a wide range of personalities.
• Self-motivated with a results-driven approach.

• Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
• 401(k) with company match, and environmentally responsible investment options
• Flexible PTO plus 9 company holidays, and additional paid days for sick leave, etc (including sustainability or social justice volunteer events)
• Generous fully paid parental leave for both birth parents and non-birth parents
• Fully employer paid disability and life insurances
• Wellness and fitness reimbursements
• Monthly stipends for cell phone use and commuting costs
• Onsite snacks and (of course) unlimited Bevi ... plus composting and terracycling, too
• Happy hours, pancake breakfasts, Hero awards - and more!
• Join a team that shares our Bevi Core Values:
  • Put Customers First
  • Be Great to Work with
  • Raise the Bar Together
  • Act Like You Own the Business
  • Be Curious and Ask Why
  • Champion Sustainability

See more jobs at Bevi

Apply for this job

Bevi is on a mission to disrupt the beverage supply chain and replace single-use water bottles with smart water machines. Thousands of companies use Bevi to sustainably provide their employees with pure, sparkling, and flavored water at work. As the market leader in IoT-enabled beverage machines, we’ve raised over $160M in venture capital and we have grown tremendously each year since launch. In addition to maintaining hypergrowth with our current product line, Bevi is heavily investing in new product development.

We are looking for a Software Engineer in Test to complement our agile software team. Bevi is a hardware+software company: our software controls the hardware that makes the Bevi function, and each Bevi has an embedded tablet connected to our cloud backend. As such, our Software Engineer in Test role is a dynamic, demanding, integral, and mission-critical role to the product’s function. As a Software Engineer in Test, you will be involved in all of our software and hardware.

This role is not remote and based in our Boston (Charlestown) headquarters.

What you will do:

• Work with the Software team to automate test cases to drive the continuous quality of software releases.
• Write test automation scripts against our Android apps and TypeScript frontend. 
• Continuously monitor the stability and performance of our machines and services. Escalate problems and suggest improvements
• Find, isolate, document, regress, and track bugs through resolution
• Act as an advocate for standardized operations and processes
• Contribute to our knowledge base by creating technical how-to articles
• Ensure service level standards by responding to and escalating production issues involving our mobile, cloud and web software
• Use data analysis techniques to find the root cause of problems and suggest fixes to Software team

How you will grow:

• Continuously explore, evaluate, and implement new procedures and processes to maximize efficiency and effectiveness of our product
• Engage with a talented Software and Hardware engineering teams drawn from diverse sectors and learn from best-in-class leadership
• Deploy your energy and expertise to further the company's mission of sustainability, wellness, and positive personal and environmental change

• 2+ years of experience with software testing and automation
• Proficient in a programming or scripting language: Kotlin, Java, JavaScript, Python, etc.
• Experience with at least one testing toolset such as Espresso, Selenium, Cypress, etc.
• Experience implementing a test framework and automation pipelines
• Passionate about technology and software development
• Superior ability to diagnose and troubleshoot technical issues in a systematic way
• Attention to detail and analytical, methodical, proactive approach
• Experience with issue tracking and test management tools
• Ability to explain technical problems and solutions to non-technical users

Nice to haves:

• Practical experience in a technical support or system administration position
• Knowledge of the Android system and debugging tools.
• Strong understanding of SQL syntax and commands

• Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
• 401(k) with company match, and environmentally responsible investment options
• Flexible PTO plus 9 company holidays, and additional paid days for sick leave, etc (including sustainability or social justice volunteer events)
• Generous fully paid parental leave for both birth parents and non-birth parents
• Fully employer paid disability and life insurances
• Wellness and fitness reimbursements
• Monthly stipends for cell phone use and commuting costs
• Onsite snacks, weekly catered lunch, and (of course) unlimited Bevi ... plus composting and terracycling, too
• Happy hours, team-building events, bagel breakfasts, Hero awards - and more!

See more jobs at Bevi

Apply for this job

Bevi is an environmental company on a mission to disrupt the beverage supply chain and replace single-use water bottles with smart water machines. Thousands of companies use Bevi to sustainably provide their employees with sparkling, and flavored water at work. As the market leader in IoT-enabled beverage machines, we’ve raised over $160M in venture capital and we’re doubling year over year. In addition to maintaining hypergrowth with our current product line, Bevi is heavily investing in new product development.

We are seeking a Technical Program Manager who will partner with our software and product team. You will be a highly visible leader that will own the communication, coordination, and execution of our software programs. We use the latest technology, and we develop in Java and Kotlin using Android, InfluxDB, React, CircleCI and more. We work on frontend features that delight Bevi drinkers to backend systems that streamline management of our thousands of machines and provide business intelligence to our own field team and channel partners alike. Our customers love our product and you will play a crucial role in making them even more happy and hydrated. If you love planning and shipping our next features, and are excited to bring our team and product to the next level - come join the ride! This role is based onsite in our Boston (Charlestown) headquarters.

Responsibilities:

• Work across the software development team, product team and other internal groups to plan, execute, test, and release software on time and with high quality
• Handle interdependencies between teams and identify and manage requirements and opportunities as well as software delivery risks
• Ensure requirements are clearly documented and make sure documentation gets updated when needed
• Work with the Chief Architect to ensure the best decisions and trade offs are made
• Coordinate and synchronize various software products to make the biggest impact on customers and Bevi alike
• Channel our smart and energetic Software team in the right direction and amplify the fun and energy
• Continuously explore, evaluate, and implement new procedures and processes to maximize efficiency and effectiveness of our product and its developers

• 4+ years experience in a technical program management role
• Superior knowledge of program management principles
• Strong technical understanding, ability to capture and communicate details
• Excellent organizational and leadership skills, ability to inspire team members
• Excellent negotiation and communication skills, ability to communicate with cross-functional stakeholders
• An agile mindset to thrive in a fast-paced environment with a bias to get stuff done

• Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
• 401(k) and environmentally responsible investment options
• Flex/hybrid approach to in-office work
• Fully employer paid disability and life insurances
• Wellness and fitness reimbursements
• 15 days vacation and 9 paid holidays, plus additional paid days for sick leave, etc (including sustainability or social justice volunteer events)
• Paid parental leave for both primary and secondary caregivers
• Monthly stipends for cell phone use and commuting costs
• Onsite snacks and Bevis... and composting and terracycling, too
• Happy hours, pancake breakfasts, Hero awards - and more!
• Join a team that shares our Bevi Core Values:
  • Put Customers First
  • Be Great to Work with
  • Raise the Bar Together
  • Act Like You Own the Business
  • Be Curious and Ask Why
  • Champion Sustainability

See more jobs at Bevi

Apply for this job