Job Application for Technical Support Engineer Contractor at BeyondTrust{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"BeyondTrust","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/010/289/resized/Beyond_Trust.png?1555420135"},"title":"Technical Support Engineer Contractor","datePosted":"2024-10-24","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"addressCountry":null,"postalCode":null}},"description":"\u003cp\u003eBeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.\u003c/p\u003e\n\u003cp\u003eOur culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eWhat You’ll Do\u003c/u\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eManage customer communication and expectations\u003c/li\u003e\n\u003cli\u003eProvide phone, email and chat Support to assigned accounts\u003c/li\u003e\n\u003cli\u003eProvide troubleshooting and debugging of customer problems\u003c/li\u003e\n\u003cli\u003eTransition product issues to Engineering and product enhancements to Product Management, tracking status to the customer regularly.\u003c/li\u003e\n\u003cli\u003eEscalate critical issues and roadblocks to the next tier of Support.\u003c/li\u003e\n\u003cli\u003eBe part of the on-call rotation for the assigned product team.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cu\u003eWhat You’ll Bring\u003c/u\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eBachelor’s degree or relevant experience in a related technical field\u003c/li\u003e\n\u003cli\u003eProficiency at the use of a system editor like Vi or Emacs (Vi preferred as this is the available editor by default)\u003c/li\u003e\n\u003cli\u003eProficiency at shell scripting, and familiarity with scripting languages like Bash, PowerShell, Perl, Python, TCL, Expect, and others\u003c/li\u003e\n\u003cli\u003eExperience with C\u003c/li\u003e\n\u003cli\u003eExperience with Kernel system calls\u003c/li\u003e\n\u003cli\u003eExperience with network configuration and troubleshooting issues\u003c/li\u003e\n\u003cli\u003eExperience with Active Directory and GPO\u003c/li\u003e\n\u003cli\u003eKnowledge of Network Topology/Layers, Networking Tools and Utilities (tcpdump, Wireshark, netsh), configuration, and troubleshooting\u003c/li\u003e\n\u003cli\u003eExperience with Unix/Linux administration, how a process can get started as a service, Name Services, and PAM\u003c/li\u003e\n\u003cli\u003eExperience with Kerberos, SSL, LDAP, Active Directory, and web server configuration, trouble shooting, and interpretation of diagnostic messages\u003c/li\u003e\n\u003cli\u003eExperience with system administration tasks related to application configuration, Unix/Linux security, Windows, File System types and ACLs, OS Capabilities, and SELinux\u003c/li\u003e\n\u003cli\u003eExperience with how processes exchange data\u003c/li\u003e\n\u003cli\u003eExperience with gen
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