BorderBuddy is hiring a Remote Junior Customs Clearance Coordinator (Wed-Sun, 1-9 PM PST) - CAN

Job Description

The Junior Customs Clearance Coordinator plays a role in preparing customs documentation and ensuring compliance with laws related to importing and exporting shipments. The coordinator is responsible for reviewing and processing customs documents, determining duties and taxes, processing of payment on behalf of clients and communicating effectively with various stakeholders such as clients, customs, carriers, and freight forwarders. The role is essential to maintaining smooth operations in the shipping and logistics industry.

Job Description

Major duties and responsibilities include:

Customs Documentation and Compliance:

• Prepare and review customs documentation for imports and exports.

• Process B3 entries, ensuring compliance with company policies and Canada Customs regulations.

• Correct Canada Customs rejected entries.

• Classify goods using correct HS tariff classifications.

• Liaise with importer and CBSA  to arrange and facilitate required documentation during customs examinations.

Client and Stakeholder Interaction:

• Handle general inquiries from clients, customs, freight forwarders, and carriers via phone, slack and email.

• Handle client billing.

• Write detailed notes and instructions related to client interactions and relevant parties (e.g., Freight Forwarder, CBSA, Carriers).

• Maintain and update the client database to ensure accuracy of records.

• Resolve difficult situations effectively.

Sales Support:

• Provide basic support for cross-selling of BorderBuddy's services to existing and potential clients, as required.

Operational Efficiency:

• Complete and close files in a timely and accurate manner, in line with company and customs policies.

• Proactively identify and resolve issues to ensure seamless customs clearance.

• Support the team by taking on additional duties as required.

Qualifications

Experience:

• Minimum of one (1) to three (3) years of experience in a customs brokerage role with hands-on experience in processing all modes of transport.

• Experience with CargoWise and CANdata is considered an asset.

Skills:

• Strong verbal and written communication skills; ability to communicate effectively with clients, customs authorities, and other stakeholders.

• Proficiency in English is required; knowledge of Mandarin is considered an asset.

• Exceptional problem-solving skills and ability to work well under pressure.

• Excellent interpersonal and customer service skills.

• Strong organizational skills, flexibility, and reliability.

• Proficiency with computers and software; detail-oriented, resourceful, and eager to learn.

• Must be a team player - like seriously, prove it.

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