Job Description

Brightspeed is searching for a Network Implementation Engineer II to join our team! As a Network Implementation Engineer II, you will be responsible for the design and preparation of engineering work orders for land developments, new buildings, single line requests, rehab, DSL, FTTN, FTTH, FTTT, road relocations, augmentation projects and special circuit requests.  You will be utilizing the following tools; NDS, AutoCAD, Fireworks/Bid master, JDS, FORTE, WFMT, ARMOR, TIRKS, LFACS, and the full suite of Microsoft Office. As an OSP field engineer you will be assigned a geographic area and will be responsible for all OSP job requests. In this role you will design and acquire civil permits, maintain positive interaction with internal and external customers, maintain open conversation with planning and all company departments providing a high quality of service to Brightspeed customers. 

As Network Implementation Engineer II, your responsibilities will include: 

• Developing/defining plans for the implementation of new plant construction or modifications to existing facilities 
• Preparing plans and specifications, to include gathering field data 
• Assuring that the most feasible, practical, and economical means to complete the work are utilized 
• Providing cost data to support capital planning and budgeting 
• Monitoring and controlling project expenditure 
• Overseeing the installation/construction and testing of plant facilities 
• Analyzing local and wide area network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites, and configuring communication media with concentrators, bridges, and other devices 
• Resolving interoperability problems to obtain operations across all platforms including e-mail, files transfer, multimedia, teleconferencing and the like 
• Configuring systems to user environments 
• Supporting acquisition and implementation of hardware and software as well as subcontractor services as needed 

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Associate degree or equivalent education and relevant experience 
• 8 years related experience in telecommunications, engineering, or network planning or equivalent 
• Knowledgeable and skilled in planning and/or engineering 
• Knowledgeable and able to work in appropriate systems and Microsoft Office 
• Ability to work with Planning, Operations, and all internal and external customers, maintain budget, and assist with forecasting budgets 
• Ability to maintain positive interaction between all governing authorities 
• Excellent oral and written communication skills 

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Job Description

Brightspeed is searching for a Senior Engineer to join our team! As a Senior Engineer, you will be responsible for the design and preparation of ISP engineering work orders for land developments, new buildings, DSL Growth opportunities, DSL, FTTN, FTTH, FTTT, road relocations, augmentation projects and special circuit requests.  You will be utilizing the following tools: NDS, AutoCAD, Fireworks/Bid master, JDS, FORTE, WFMT, ARMOR, TIRKS, LFACS, and the full suite of Microsoft Office. As a Senior Engineer, you will be assigned a geographic area and will be responsible for all ISP job requests. In this role you will design and implement ISP plans to support a wide range of fiber service deployments, positive interaction with internal and external customers, maintain open conversation with planning and all company departments providing a high quality of service to Brightspeed customers.  

As Senior Engineer, your responsibilities will include: 

• Developing/defining plans for the implementation of new ISP installation or modifications to existing facilities 
• Preparing plans and specifications, to include gathering field data 
• Assuring that the most feasible, practical, and economical means to complete the work are utilized 
• Providing cost data to support capital planning and budgeting 
• Monitoring and controlling project expenditure 
• Overseeing the installation/construction and testing of plant facilities 
• Analyzing local and wide area network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites, and configuring communication media with concentrators, bridges, and other devices 
• Resolving interoperability problems to obtain operations across all platforms including e-mail, files transfer, multimedia, teleconferencing and the like 
• Configuring systems to user environments 
• Supporting acquisition and implementation of hardware and software as well as subcontractor services as needed 

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• Associate degree or equivalent education and relevant experience 
• 8 years related experience in telecommunications, engineering, or network planning or equivalent 
• Knowledgeable and skilled in planning and/or engineering 
• Knowledgeable and able to work in appropriate systems and Microsoft Office 
• Ability to work with Planning, Operations, and all internal and external customers, maintain budget, and assist with forecasting budgets 
• Ability to maintain positive interaction between all governing authorities 
• Excellent oral and written communication skills 

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Job Description

Brightspeed has an exciting opportunity for an Analyst, Contract Administration in our Engineering and Construction organization. The position will be part of the Engineering and Construction Support team and report to a Manager of Engineering and Construction.     

The Analyst, Contract Administration will play a key role in developing and maintaining contracts with numerous facility owners across Brightspeed’s vast network footprint to support a substantial build plan. Candidate will ensure all parties are in compliance with obligations set forth in agreements and within applicable (state and federal) laws & regulations.  Expectations are to limit liability risks to the business by understanding, interpreting, and communicating contractual responsibilities.  

As the Analyst, Contract Administration your responsibilities will include:

• Working with Engineering & Construction Support leadership to create and maintain Licensing contract templates for timely execution/implementation
• Supporting the Engineering and Construction build team in establishing, interpreting, and negotiating contractual language
• Maintaining inventory of executed contracts agreements
• Reviewing and validating all associated contract proposals and amendments 
• Responsible for developing new processes, providing analysis of results and guidance
• Serving as subject matter contract/legal expert for Engineering and Construction build team to support a large aggressive network facility build plan
• Communication contact with Corporate Legal team in contract language, state and federal statute law (and interpretation)

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:     

• 3+ years Telecommunication experience 
• Construction & Engineering of ISP/OSP 
• Vendor/Contract Administration  
• Associate degree or equivalent practical work experience 
• Substantial contract negotiation skills along with timely and accurate application/interpretation of contract law
• Ability to build and maintain a cohesive relationship with numerous facility owners, while establishing key contacts within each organization

BONUS POINTS FOR:  

• Bachelor's degree or equivalent experience in engineering, outside & inside plant construction, contract administration in the telecommunication industry
• Experience in business management, financial management or the legal field is preferred
• Knowledge of IQGEO and Ariba  
• Knowledgeable of SAP, Fireworks, BidMaster, JDS, WFMT, NDS, CLM, and APO

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Job Description

Brightspeed is looking for an Internal Audit and SOX Control IT Analyst to join our team! The Internal Audit & SOX Control IT Analyst is a detail-oriented individual who will be responsible for conducting internal audits to assess the effectiveness of IT internal controls, identify areas of improvement, and ensure compliance with policies and regulations. The IT Audit Analyst will possess strong analytical skills, a solid understanding of auditing principles, and communicate audit findings clearly and effectively.  

In addition, the Internal Audit & SOX Control Analyst – IT will play a crucial role in ensuring the organization’s compliance with the Sarbanes-Oxley Act by assessing, monitoring, and enhancing IT internal controls and processes. The IT Audit Analyst will participate in IT walkthroughs to understand and identify key IT controls, keep abreast on control-impacting system and technology changes, effectively and efficiently test key IT controls, and monitor action plan remediation activities.  

As An Internal Audit and SOX Control IT Analyst, Your Responsibilities Will Include: 

• Participate in the planning, fieldwork, and reporting phases of internal audits across various departments to evaluate the adequacy of IT internal controls. 
• Develop and execute SOX test plans to assess the effectiveness of IT general controls over financial reporting, including thoroughly and clearly documenting the testing workpapers. 
• Effectively identify root causes, best practices in control design and operational effectiveness, and communicate results with system owners and management. 
• Recommend process effectiveness improvements by identifying gaps and weaknesses, including evaluating for likelihood and impact. 
• Partner with management to monitor the process of audit recommendations to ensure action plans are implemented timely and accurately. 
• Assist in the development and enhancement of audit procedures and processes. 
• Lead or support data analytics projects, integrating analytics into audit processes and identifying automation opportunities in partnership with IT. 
• Collaborate with and educate system/technology and process owners regarding the importance of maintaining strong IT internal controls and the role of internal audit.  
• Develop strong working relationships with system/technology owners to maximize the cohesiveness between the teams. 
• Perform other duties as required. 
• Maximum travel is approximately 15%. 

Qualifications

What It Takes To Catch Our Eye:  

• Bachelor's degree in Information Technology, Management Information Systems, Accounting or related field. 
• Relevant work experience (2+ years) including IT control identification and testing. 
• Understanding and/or experience with various technologies, including cloud computing, infrastructure, platforms, applications, and databases. 
• Fundamental understanding of business processes, financial reporting, and information technology audit and control frameworks such as SOX, COSO, COBIT, NIST, and OWASP. 
• Knowledge of business continuity management and disaster recovery. 
• Knowledge of ERP security (SAP preferred) and application control identification and testing. 
• Knowledge of security architecture. 
• Proficient in Microsoft Office applications. 
• Strong verbal and written communications skills. 
• Excellent analytical and problem-solving skills. 
• The above statements are intended as general examples of the duties of this position and are not all-inclusive for the position. Other reasonable duties may be assigned. 

Bonus Points For: 

• SAP – S/4 Hana; Google Cloud environment 
• MBA, CISA, CIA, CRISC, or CISSP or a desire to obtain an advance degree or certification 
• Prior Internal Audit, External Audit, and/or SOX experience 
• Experience with audit software and data analytics tools 
• Previous telecom experience 

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Job Description

We are looking for a Senior Manager, IT - BRIM/FICA - Bill to Cash to join our growing team! In this role, you will be responsible for leading and managing the implementation of applications and solutions to support the Payments/CFS processes for Brightspeed. You will have a deep understanding of Payment, Credit, Collections, Disputes and Cash applications processes along with strong experience in SAP BRIM and FICA/FSCM modules. You will be passionate about inspiring and leading teams directly and indirectly reporting to her/him and delivering exceptional user experiences and able to drive innovation through the development of cutting-edge applications.

As a Senior Manager, IT - BRIM/FICA - Bill to Cash, your duties and responsibilities will include:

• Develop, implement and support innovative applications and solutions to support the bill to cash process (Payments, Credit, Collections, Disputes and write-offs) using SAP technologies including SAP BRIM, FICA and FSCM
• Ability to deliver multiple parallel projects across business segments (MM, SMB, EW) in support of rapid product launches
• Collaborate and build influential relationships with Business users, Implementation/Technology partners and Cross functional Teams onshore/offshore to deliver planned business outcomes
• Establish yourself as a techno functional trusted expert providing deep data driven insights all the way up to the C-level
• Plan and manage budget for delivery of new projects and maintenance/run
• Develop and maintain a roadmap for the development of CFS applications and manage the impacts across the enterprise application fabric, cohesively, to meet the company's strategic goals and objectives
• Be hands-on and dig deeper into designs and engage with internal and external team members to solve some of the tough problems as they arise
• Stay up-to-date with emerging trends and technologies in the telecommunications industry and apply this knowledge to improve the business outcome
• Manage the entire Agile software development life cycle (SDLC) including development, testing, deployment, and maintenance from Payments/CFS systems perspective
• Manage multiple delivery teams consisting of architects, PMs, developers, testers in a matrix/virtual format for optimal organization and high-quality deliverables
• Ensure operational excellence and be data driven by developing, monitoring and reporting critical KPIs around application health, availability, business metrics (touch-free payments, contact center customer issues related to bill-to-cash, reconciliations, fallouts, issue resolution cycle times, etc.)
• Ensure compliance with industry best practices, security protocols, regulatory requirements, and internal controls
• Offer strategic guidance and leadership to cross-functional teams in the IT organization that impact or are impacted by Payment/CFS applications
• Work in a fast-paced, ambiguous environment, delivering results quickly and iteratively
• Hire, grow and mentor diverse technical team to build expertise and succession in a 100% remote setting

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s or master’s degree in MIS, MBA, or related field
• At least 10 years of experience in delivering SAP business applications, with at least 5 years in SAP BRIM FICA FSCM modules delivering 3+ implementations
• Hands-on functional configuration and design experience in payments, collections, credit, disputes, and cash processes using SAP BRIM Solution Components such as Contract Accounting (FI-CA), Financial Supply Chain Management (FSCM)
• Strong leadership and people management skills. Over 5 years of experience as a manager and people leader working with executives, director and above across IT and business units
• Exceptional verbal and written communication skills; ability to communicate effectively at all levels of the organization
• Proven track record of hiring, managing, inspiring, and growing/retaining a team of architects/developers/analysts and delivering high-quality software solutions in a 100% remote setting
• Strong experience migrating legacy applications into strategic SAP landscape and retiring legacy applications
• Strong experience in software development life cycle (SDLC) methodologies including Agile
• Strong experience maintaining SAP BRIM Applications and its respective releases in concert with other enterprise applications
• Established skills demonstrating problem-solving, and decision-making abilities
• Ability to effectively prioritize and execute tasks in a high-pressure and high velocity environment
• Ability to embrace change and assist others in accepting and moving forward with new systems and processes. Ability to deal effectively with ambiguity and changing priorities
• Strong active listening skills and the ability to translate needs, concerns, to actions and solutions across functional and stakeholder groups
• Ability to solve difficult problems and deal with a variety of variables without a defined right-answer
• Highly self-motivated, self-directed, and attentive to detail

BONUS POINTS FOR:

• Experience working in the telecommunications industry
• SAP S/4 HANA Finance and/or BRIM certification
• PMP or CSM certification
• Expertise in web and mobile application development, including HTML5, CSS, Java/JavaScript, and React 

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Job Description

We are currently looking for a Process Engineering Data Architect with a strong background in data science to join our growing Corporate Transformation Office at Brightspeed. In this role, you will be responsible for driving Operational Excellence through optimization, design, and implementation of cross-functional processes and systems. This role requires a deep understanding of data engineering principles, as well as familiarity with data analysis and machine learning concepts. You will accelerate value creation by establishing & owning an end-to-end structured program to “audit, improve, control and drive continuous improvements” across key cross-functional customer-facing and back-end processes for maximum efficiency and effectiveness. You will lead the Process Engineering function in a hands-on manner, leveraging Six Sigma, AI / Robotic Process Automation, and other industry-leading techniques to perform business simulation of end-to-end customer journeys such as ordering, installation, activation, payment, etc. across sales and care channels. Additionally, you will review selected back-end cross functional processes that maximize customer, frontline and shareholder value. You will be responsible for ensuring team & stakeholder accountability against Operations Excellence charter, delivering end-to-end results rapidly, and creating the right level of transparency to the key stakeholders to promote collaboration and effective adoption. You will conduct comprehensive program review across all process engineering initiatives, inclusive of risk / mitigation assessment and proactive ways to continuously improve customer and shareholder value in a prioritized / targeted manner. In this position, you will prepare comprehensive reports and presentations summarizing the status of process engineering initiatives, including key milestones, achievements, and challenges. You will present findings to senior leadership and stakeholders, actionable insights, and recommendations for improvement. 

As a Process Engineering Data Architect, your duties and responsibilities will include: 

• Design, develop, and maintain scalable data pipelines and ETL processes to facilitate data extraction / collection, transformation, and loading / storage
• Collaborate with Transformation Office and business stakeholders to understand data requirements and provide the necessary data infrastructure
• Optimize and improve existing data architectures and processes for efficiency and performance
• Ensure data quality, integrity, and security across all data sources and storage systems
• Develop and implement data models to support analytics and machine learning applications
• Monitor and troubleshoot data workflows to ensure timely and accurate data delivery
• Stay current with emerging technologies and best practices in data engineering and data science

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• 3+ years of experience in data engineering, with a preference for candidates with a background in data science
• Bachelor’s degree in computer science, Data Science, Engineering, or a related field from a top tier university; Master’s degree preferred
• Proficiency in programming languages such as Python, Java, or Scala 
• Experience with big data technologies (e.g., Hadoop, Spark) and data warehousing solutions (e.g., Snowflake, Redshift)
• Familiarity with data visualization tools (e.g., Tableau, Power BI) and statistical analysis
• Strong understanding of SQL and database management systems (e.g., MySQL, PostgreSQL)
• Knowledge of machine learning frameworks (e.g., TensorFlow, PyTorch) is a plus. 
• Excellent problem-solving skills and attention to detail
• Effective communication skills and the ability to work collaboratively in a team environment

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Job Description

We are currently looking for a Process Engineering Manager to join our growing Corporate Transformation Office at Brightspeed. You will be responsible for driving Operational Excellence through optimization, design, and implementation of cross-functional processes and systems.  

As a Process Engineering Manager, your duties and responsibilities will include:

• Accelerate value creation by establishing & owning an end-to-end structured program to “audit, improve, control and drive continuous improvements” across key cross-functional customer-facing and back-end processes for maximum efficiency and effectiveness
• Lead the Process Engineering function in a hands-on manner, leveraging Six Sigma, AI / Robotic Process Automation, and other industry-leading techniques to perform business simulation of end-to-end customer journeys such as ordering, installation, activation, payment, etc. across sales and care channels. Additionally, you will review selected back-end cross functional processes that maximize customer, frontline and shareholder value.  
• Responsible for ensuring team & stakeholder accountability against Operations Excellence charter, delivering end-to-end results rapidly, and creating the right level of transparency to the key stakeholders to promote collaboration and effective adoption
• Conduct comprehensive program review across all process engineering initiatives, inclusive of risk / mitigation assessment and proactive ways to continuously improve customer and shareholder value in a prioritized / targeted manner
• Prepare comprehensive reports and presentations summarizing the status of process engineering initiatives, including key milestones, achievements, and challenges
• Present findings to senior leadership and stakeholders, actionable insights, and recommendations for improvement

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

Required Experience:

• 5+ years of experience of Process Engineering at top tier consulting firm and / or Fortune 500 company 
• 5+ years of relevant Telecom experience   
• 5+ years of relevant experience and career progression 

Track Record of Academic Rigor and Professional Certification:

• Bachelor’s degree in operations engineering, or related field from a top tier university 
• Six Sigma/Lean Certification

Process Improvement:

• Expertise in methodologies like Six Sigma, Lean, or other process optimization techniques 
• Experience with leveraging AI / Robotic Process Automation to drive business simulations 
• Track-record of value creation through Process Engineering

Structured Problem Solving and Analytical Skills:

• Ability to navigate ambiguous problem contexts and identify relevant issues / resolutions  
• Excellent quantitative skills and data driven decision making capabilities 

Strong Executive Presence and Communication:

• Ability to clearly articulate insights (verbal & written) 

Stakeholder Management:

• Proven experience in complex programmatic change leadership, with the ability to run multiple transformational programs simultaneously and deliver high-quality results and business value 

Unwavering Focus on Results While Creating Strong Relationships:

• Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and deadlines simultaneously 

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Job Description

We are currently looking for a Digital Project Manager to join our growing team! In this role, you will oversee the planning, execution, and delivery of digital projects. You will ensure alignment with business objectives, timelines, and budgets. You will also manage the creative execution process, including resource management for content strategy, user experience, design, copywriting, and business requirements. In this position, you will maintain clear communication with stakeholders to ensure successful project delivery.

As a Digital Project Manager, your duties and responsibilities will include:

Project Execution:

• Lead the execution of digital projects, including eCommerce and Digital Self-Service initiatives, ensuring timely delivery within scope and budget
• Collaborate with cross functional teams, both internal and external, to monitor progress, manage dependencies, and resolve potential roadblocks
• Define and track project tasks, participants, dependencies, and critical details to ensure effective use of resources
• Document and communicate scope changes, assess their impact on timelines, budgets, and resources, and adjust project plans accordingly

Collaboration & Communication:

• Serve as the point of contact for project updates, issues, and communications for all assigned projects
• Coordinate project meetings, distribute meeting minutes, track action items, and ensure deliverables are incorporated into project timelines
• Provide status updates, summarizing key project information for stakeholders

Resource & Risk Management:

• Manage resources across strategy, UX, UI, copywriting, and product teams, ensuring alignment of business requirements with project execution
• Track, assess, and escalate project risks as needed, providing leadership with recommendations for mitigation strategies

 Prioritization & Process Improvement:

• Contribute to intake assessments, helping prioritize digital projects based on resource availability and business value
• Support process improvements aimed at enhancing project delivery efficiency and quality
• Lead project retrospectives to identify areas for improvement and implement actionable changes

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Experience: 5+ years in digital program management or a related field, with a Proven experience managing creative execution, including resource allocation for strategy, UX, UI, copywriting, and business requirements.
• Education: Bachelor’s degree in Business, Information Technology, or a related field
• Skills:
  • Strong communication, facilitation, and organizational skills with experience managing cross-functional teams
  • Self-driven, curious, and enthusiastic, with the ability to collaborate effectively across diverse business partners
  • Familiarity with digital commerce platforms, self-service technologies, content management systems, analytics platforms
  • Problem-solving and adaptability in a fast-paced environment
  • Proficiency in project management tools and methodologies, including Asana, JIRA, Smartsheet, Confluence, as well as Waterfall and Agile software development methodologies
  • Ability to manage multiple projects simultaneously, delivering on time and within budget

BONUS POINTS FOR:

• Proven track record of successfully managing creative execution, including resource allocation, for large scale digital projects
• Prior experience with the telecommunications industry

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Job Description

We are currently looking for a Director, Sales Incentive Strategy & Performance Management to join our growing team! In this role, you will have extensive compensation and sales operations experience with Sales teams within Enterprise and Wholesale space. An accomplished incentive compensation and sales performance leader will be someone whose expertise translates into the realization for both our short-term and long-term business objectives. We are looking for an innovative and motivated individual who will be responsible for leading a team of individuals responsible for the development of an incentive plan design, plan distribution, commission calculations, policy governance, and analysis of overall plan effectiveness.

As the Director, Sales Incentive Strategy & Performance Management, you will have the following duties:

• Manage a team of sales operations professionals responsible for development of incentive strategies, development of quotas and pay plans, monthly delivery of incentive performance and pay calculations
• Develop relationships with key senior internal stakeholders including Sales, Service Delivery, Sales Operations, HR, Legal, and Finance
• Partner with internal stakeholders at all levels to develop sales incentive compensation plans for our Enterprise, Small Business, Wholesale, Engineering, and Operations teams that align with the right business outcomes to drive growth
• Create relationships and develop compensation plans for external agents and partners
• Manage incentive spiff programs to drive performance and activity outside of the annual commissions plan
• Develop and execute revenue assurance programs including inspection of sales to billing to ensure proper capture of sold revenue and commissions paid, sale cancellations, and early termination of services
• Create robust performance management and reporting capabilities to manage pay- for-performance analytics and individual seller performance
• Oversee program development for annual sales incentive trip
• Manage development and distribution of training, presentation, and other materials for compensation program rollouts
• Analyze current infrastructure and processes and work with IT, Finance, Sales, and Operations to implement improvements
• Oversee plan and commission disputes from internal employees and external agents/partners
• Accountable for ensuring plans and processes meet all legal requirement, SOX requirements and conform to internal policies

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree in Business, Accounting, Finance, or HR
• 10+ years of Sales Compensation experience
• 5+ years Management experience
• Telecommunications or equivalent work experience
• Strong analytic and reporting background.
• Advanced Excel and PowerPoint skills
• Ability to analyze and review current processes, identifying areas for improvement and taking appropriate action; lean six sigma experience preferred.
• Excellent IT skills ideally with advanced Excel skills, prior Anaplan knowledge is a plus

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Job Description

Brightspeed is looking for an SAC (SAP Analytics Cloud) Developer to join our Financial Systems Team! The SAC Developer is responsible for building, maintaining, and improving financial reporting within SAC, and maintaining underlying models and accounts. This role is within the Finance department and reports to the Manager of Financial Business Intelligence. Key responsibilities include building and maintaining report in SAC, reconciling and troubleshooting data discrepancies, and supporting financial planning, budgeting, and forecasting in SAC. Core competencies include advanced skills in building and maintaining financial reports in SAC, familiarity with hierarchy and account maintenance, experience with QA and integration testing, and excellent communication and collaboration skills. 

As An SAC Developer, Your Responsibilities Will Include:

• The SAC Developer is responsible for understanding business needs and problems, and partnering with stakeholders to provide reporting that can drive more informed decision-making. 
• Core responsibilities include designing, building, and maintaining complex financial reports in SAC in support of monthly reporting, budgeting, planning, and forecasting. 
• The SAC Developer is responsible for ensuring that data is accurate, ties to reported results, and that any issues are escalated to appropriate stakeholders. 
• Implementing and maintaining hierarchies, models, and complex calculations within SAC. 
• Troubleshooting and resolving data and reporting issues as they arise. 
• Working with cross functional teams to gather requirements and prioritize enhancement and development requests. 
• Creating and maintaining documentation for SAC reporting. 
• Working with IT to support and test data and report changes as needed. 
• The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills required. 

Qualifications

What It Takes To Catch Our Eye:  

• 5+ years of progressive experience in SAP, including designing, developing, and troubleshooting complex reports. 
• 2+ years of progressive experience building reports in SAP Analytics Cloud (SAC). 
• Familiar with financial terms and calculations. 
• Skilled in the implementation and maintenance of hierarchies, models, and calculations. 
• Solid understanding of database design principles and experience with data modeling. 
• Proven ability to work with cross functional teams to prioritize and achieve results. 
• Attention to detail that translates into strong analytical results and problem-solving. 
• Ability to take initiative and work effectively in a fast-paced environment. 
• Excellent communication and collaboration skills. 

Bonus Points For: 

• Experience with SQL or prior experience in financial planning and analysis. 

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Job Description

We are currently looking for a Director, Process Engineering to join our growing Corporate Transformation Office at Brightspeed. You will be responsible for driving Operational Excellence through optimization, design, and implementation of cross-functional processes and systems.  

As a Director, Process Engineering, your duties and responsibilities will include:

• You will accelerate value creation by establishing & owning an end-to-end structured program to “audit, improve, control and drive continuous improvements” across key cross-functional customer-facing and back-end processes for maximum efficiency and effectiveness
• You will lead the Process Engineering function in a hands-on manner, leveraging Six Sigma, AI / Robotic Process Automation, and other industry-leading techniques to perform business simulation of end-to-end customer journeys such as ordering, installation, activation, payment, etc. across sales and care channels. Additionally, you will review selected back-end cross functional processes that maximize customer, frontline and shareholder value.  
• You will be responsible for ensuring team & stakeholder accountability against Operations Excellence charter, delivering end-to-end results rapidly, and creating the right level of transparency to the key stakeholders to promote collaboration and effective adoption
• You will conduct comprehensive program review across all process engineering initiatives, inclusive of risk / mitigation assessment and proactive ways to continuously improve customer and shareholder value in a prioritized / targeted manner
• You will prepare comprehensive reports and presentations summarizing the status of process engineering initiatives, including key milestones, achievements, and challenges
• You will present findings to senior leadership and stakeholders, actionable insights, and recommendations for improvement
• You will lead a lean team of 3 Process Engineering Managers / Data Architects in a data-driven, results-focused and hands-on manner to drive operational excellence

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

Required Experience: 

• 10+ years of experience of Process Engineering at top tier consulting firm and / or Fortune 500 company 
• 10+ years of relevant Telecom experience   
• 10+ years of relevant experience and career progression

Track Record of Academic Rigor and Professional Certification:

• Bachelor’s degree in operations engineering, or related field from a top tier university 
• Six Sigma/Lean Certification 

Process Improvement: 

• Expertise in methodologies like Six Sigma, Lean, or other process optimization techniques 
• Experience with leveraging AI / Robotic Process Automation to drive business simulations 
• Track-record of value creation through Process Engineering 

Structured Problem Solving and Analytical Skills:

• Ability to navigate ambiguous problem contexts and identify relevant issues / resolutions
• Excellent quantitative skills and data driven decision making capabilities 

Strong Executive Communication and Presence:

• Ability to clearly articulate insights (verbal & written) 

Stakeholder Management: 

• Proven experience in complex programmatic change leadership, with the ability to run multiple transformational programs simultaneously and deliver high-quality results and business value 

Unwavering Focus on Results While Creating Strong Relationships:

• Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and deadlines simultaneously 

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Job Description

We are currently looking for a Marketing Strategy Manager, Fiber Retention to join our growing team! In this role, you will play a critical role in enhancing customer loyalty and maximizing retention rates. Your expertise will help us understand and respond to the evolving needs of our customer base, driving initiatives that keep our subscribers engaged and satisfied. You’ll leverage data and insights to develop strategies that enhance customer retention while contributing to overall growth objectives. You will partner across the company with product management, marketing operations, pricing, customer experience, demand generation, branding, and more to bring our products and value proposition to life. You will have an ownership mentality around driving business results and be obsessed with tweaking our portfolio to drive growth by delighting customers.

As a Marketing Strategy Manager, Fiber Retention, your duties and responsibilities will include:

• Analyze customer data and market trends to identify opportunities for enhancing customer loyalty and retention
• Develop and implement a comprehensive retention strategy that includes targeted campaigns, personalized communications, and value-added services
• Collaborate with cross-functional teams, including product management, marketing, sales, and customer experience, to ensure alignment and support for retention initiatives
• Monitor performance metrics and customer feedback to evaluate the effectiveness of retention programs and make data-driven improvements
• Create compelling business cases for initiatives aimed at reducing churn and increasing customer lifetime value
• Use a test-and-learn approach to refine retention strategies and quickly implement effective solutions
• Partner with marketing to design and execute campaigns that promote customer engagement and satisfaction
• Stay informed about industry trends, competitor strategies, and emerging technologies that can impact customer retention
• Develop training materials and resources to empower frontline staff to support retention efforts effectively

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's degree in Business, Marketing, Finance, Economics or related field
• 7+ years of marketing and/or product strategy work
• Demonstrated ability to formulate and execute business strategies
• 3+ years of experience in telecommunications
• Self-motivation and self-discipline: complete work in a timely manner with minimal oversight
• Analytical, problem solving, and critical thinking skills: need to be able to absorb a great deal of information about the business, analyze the data and make clear and useful recommendations
• Listening, verbal communication, and interpersonal skills: need to interact with Brightspeed employees at various levels of the organization and must be able to do so with diplomacy and effective communication skills
• Communication skills: Need to be able to communicate concisely and persuasively across PowerPoint, email and Teams calls, with executives, peers and frontline staff
• Firm understanding of business financials and industry economics.  Always approach business problems by thinking holistically and what will be best for the business
• Forecasting:  Ability to put together a forecast with the key drivers and the resulting business outcomes (financial and driver)

BONUS POINTS FOR:

• Master's Degree in Business, Marketing, Finance, Economics or related field
• Experience in problem solving, research and quantitative analysis
• A deep need to understand why, a willingness to update beliefs when presented with new data and a willingness to embrace what we don’t know
• Experience with Agile Marketing and/or Asana

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Job Description

Brightspeed has an exciting opportunity for a System Support Manager to join our rapidly growing team! As a System Support Manager, you will oversee solutioning, developing and maintaining systems that support the Engineering and Construction team. You will be part of the evaluation, design, documentation, implementation, testing and performance for various systems. You will work closely with internal IT business partners as well as 3rd Party Development teams to support the Business Operations team.  Ensuring alignment of application/process long term goals and visions. The principal purpose is to drive automation, process efficiency and customer service support. 

As System Support Manager – Engineering & Construction Applications, your responsibilities will include:

• Drive advanced technical direction and support for multiple applications within the Engineering and Construction system stack
• Define, document, design, test and implement strategies to enhance & support Network Systems including Engineering, Service Delivery & Assurance, NOC and Field Operations
• Strong leadership skills. Ability to work directly with internal and external IT partners as well as End Users.
• Support the IT Agile process with strong knowledge of JIRA; SQL, Dashboards, Kanban, queries etc. by clearly documenting technical requirements and use cases
• Understand & interpret (SQL String) Code, Request, Response, etc. details to troubleshoot and deliver technical bug resolution requirements to IT & 3rd Party Developers
• Ability to perform RCA (Root Cause Analysis) post system outage
• Balance priorities from complex cross functional teams while developing innovative system solutions to business challenges
• Build technical guidelines used by Learning & Development for curriculum creation & training as well as end user self-serve consumption
• Present program updates/status to leadership and stakeholders

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:   

• Bachelors in Network Technology/Engineering or relevant professional experience
• 7 years’ experience with
  • Telecom industry, Network systems
  • Driving software development lifecycle
  • Technical Project Management
• Experience with IT systems requirements & development, agile processes, end to end & UAT testing
• Application specific experience: IQGeo, GIS, ESRI, ArcGIS, AutoCAD, MicroStation
• UI/UX - JavaScript, React JS
• Experience with data visualization tools (Power Platform, Big Query or Data Lake)
• Experience with PL/SQL development specific to PostgreSQL, Oracle and MySQL databases 
• Demonstrated experience in crisis management
• Firm grasp of networking concepts including Fiber and PON networks
• Ability to understand and explain complex technical information
• Experience with latest trends in technology both mobile and web, to design and built innovative and efficient solutions
• Program/Project Management experience
• Ability to work successfully in both a team environment and independently
• Excellent verbal and written communication skills to include preparing presentations for executives and senior leadership team

BONUS POINTS FOR:

• Master’s degree. 
• Experience with scripting languages such as Python and UNIX 
• PMP Certification
• Application specific experience: Fireworks, Bidmaster, Network Design System, TIRKS, WFMT, DataNet, FT3(Atlassian), CDMMS, ARMOR, Sitetracker, Salesforce, MARTENS, Optius/Oden, Omnivue, TNMS, E2                    

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Job Description

We are currently looking for a Product Owner, IVR & Chat. In this role, you will be a critical component of the Brightspeed's Innovation team, leading the development, launch and lifecycle management of portfolio products and platforms for our Consumer Group and Business Group customers. You will have a proven track record for managing the entire lifecycle of different product implementations and product platform projects in the U.S. market, maintaining a high level of ownership and accountability across the whole process (end to end). You will be responsible for defining, developing and executing the vision for each product related project within the portfolio, as well as enhancing as needed the existing platforms. You will also have a proven track record managing an enterprise omni channel contact center platform for inbound and outbound communications in Voice, Chat, and SMS.

As a Product Owner, IVR & Chat, your duties and responsibilities will include:

• Interact with business and technical stakeholders to identify needs, opportunities, and gaps; solve problems to ensure a quality, highly efficient outcome
• Develop a deep understanding of specific product related platforms, internal and external customers. Document customer personas, customer journeys and guidelines for user experience.
• Lead the innovation agenda for the product platform, actively recommending new features with the objective to continuously improve User Experience and Customer Experience, both for Brightspeed employees and customers
• Collaborate with Sales, Engineering, IT, Marketing, Network, Operations, Finance, Service Delivery, and Service Assurance to ensure proper development and management of services
• Prepare and understand requirements for new products, platforms and product related projects for our Consumer Group and Business Group market segments
• Work with IT and other key stakeholders to groom product requirements and turn them into actionable Jira tickets and technical requirements for software developers and network architects
• Establish end-to-end plans involving all required resources -internal and external- for a successful development, implementation and launch of new projects
• Collaborate with vendors and different teams to evaluate, test, qualify and select technological solutions associated to product initiatives
• Manage and define requirements and priorities for vendors associated to IVR & Chat
• Participate in meetings with customers, vendors, events and other internal and external activities as required to contribute to promoting the Brightspeed brand and its products and understanding the needs of customers from different segments
• Communicating - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external
• Leadership – Ability to influence and participate in the decision process for product development and product strategy at different levels in the organization
• Innovative - Ability to analyze market segments, evaluate competitors and collect customers’ preferences to develop product roadmaps that create competitive advantages
• Problem Solving and Decision Making – Identifying issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, & chooses a course of action
• Driving for Results - Setting ambitious standards of performance for self and the overall team; responsibility for work goals; initiates, focuses, and monitoring the efforts; proactively acting, and going beyond what is needed
• Client & Partner Relationships - Developing and sustaining relationships based on an understanding of client, partner and stakeholder needs and actions

Qualifications

WHAT IT TEAKS TO CATCH OUR EYE:

• Bachelor’s Degree required in Engineering, IT, or equivalent work experience
• 3+ years of experience as Product Manager, Product Owner or Business Analyst
• 3+ years of experience managing an enterprise contact center platform with expertise specific to conversational design, Workforce management, and routing for Voice and chat
• Experience launching new products in the US market for Residential, Small and Medium Business, Large Enterprise and/or Wholesale customers is a plus
• 3+ years of experience in pre-sales, product architecture, sales engineering or operations roles is a plus
• Exceptional organizational skills and the ability to manage the success of multiple projects concurrently
• Able to work in a fast-paced environment, and work collaboratively with Network, Engineering, Sales, Portfolio Management, Marketing, Legal, IT, Operations, Finance, Service Delivery & Assurance teams to ensure proper development and management of services
• Must be an enthusiastic self-starter, able to work independently
• Experience in managing a small team of Product Managers, Product Analysts, Sales Engineers and/or Business Analysts is a plus
• Proficiency with Microsoft Office Suite, Jira and Confluence is required

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Job Description

Brightspeed has an exciting opportunity for an IT Manager, Supply Chain Systems to join our rapidly growing team. As IT Manager, Supply Chain Systems, you will be responsible for managing and driving development, delivery and support of Supply Chain related business functions using SAP S4/HANA platform. This role requires a love of learning and problem solving, and the ability to guide a team towards implementing architectures and solutions.  

As the IT Manager, Supply Chain Systems, your duties and responsibilities will include:

• Drive delivery of business functionality in Supply Chain area involving SAP S4/HANA platform 
• Coordinate and manage delivery across IT and business, employee, and vendor teams to deliver the business functionality 
• Lead the delivery functions end to end across Business requirements analysis, Architecture, Design, Development, Delivery and Support 
• Lead and drive integration of SAP Supply Chain modules with Enterprise modules and systems involving Finance, Supplier and Contract systems (Ariba), Inventory and Asset management systems, HR systems, Business Analytics and Security, etc. 
• Manage the Supply Chain processes from a systems and technology perspective caring for Business and Operations KPIs 
• Generating reports and metrics for IT and business reviews, preparing updates for executive leadership 
• Work closely with senior management, analyzing long-term business goals and suggesting ways the organization might achieve these goals with technology 
• Influence, negotiate, build consensus, and align with peer engineering, product, business teams and vendor partners on solutioning and implementation 
• Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge 

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• Bachelor’s degree in Computer Science, Engineering, or related discipline with 6+ years of industry experience
• Hands-on and proven Industry experience in delivering functions related to Supply Chain and Procure to Pay modules in SAP in Enterprise ecosystem 
• Proven experience in Architecture, Design, development, and delivery of Supply Chain flows involving SAP in Enterprise ecosystem 
• Proven experience in integration of SAP Supply Chain modules with Enterprise modules and systems involving Finance, Supplier and Contract systems (Ariba), Asset management and Project systems, HR systems, Business Analytics and Security 
• Experience in working with at least one of the Analytics platforms – BigQuery/Looker, SAC. 
• Experience in working with at least one of the Cloud technologies – GCP, Azure 
• Proven experience driving delivery in a multi-vendor, multi organizational environment across IT and Business, multiple time zones 
• Proven experience delivering solutions in Enterprise Cloud environment, highly scalable and high -performance environment 
• Good communication skills, ability to thrive in a dynamic fast paced environment 

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Job Description

We are currently looking for a Director, IT Network Engineering Systems to join our growing team. In this role, you will be responsible for leading the IT initiatives in the engineering & construction domain. You will be responsible managing IT systems, infrastructure, and projects related to engineering & construction processes, ensuring alignment with business goals, and optimizing technology use to support engineering operations.

As a Director, IT Network Engineering Systems, your duties and responsibilities will include:

• Strategic Leadership:
  • Develop and implement IT strategies and roadmaps for engineering systems
  • Align IT initiatives with the organization’s engineering and business objectives
  • Collaborate with engineering leaders to understand their technology needs and challenges
• System Management:
  • Oversee the design, implementation, and maintenance of engineering systems and applications
  • Ensure the stability, reliability, performance, and security of engineering-related IT infrastructure
  • Manage system integration and interoperability between engineering systems and other enterprise systems
• Project Management:
  • Lead and manage IT projects related to engineering systems, including upgrades, migrations, and new implementations
  • Develop project plans, manage resources, and ensure timely delivery of IT solutions
  • Monitor project budgets and ensure projects are completed within scope and on time
• Team Leadership:
  • Build and lead a team of IT professionals specialized in engineering systems
  • Provide mentorship, training, and performance evaluations for team members
  • Foster a collaborative and innovative work environment
• Vendor and Budget Management:
  • Manage relationships with IT vendors and service providers
  • Negotiate contracts and oversee the procurement of technology solutions
  • Develop and manage the budget for engineering systems and related IT projects
• Technical Expertise:
  • Stay up to date with emerging technologies and industry trends related to engineering systems
  • Evaluate and recommend new technologies and tools to enhance engineering capabilities
  • Troubleshoot and resolve complex technical issues related to engineering systems
• Compliance and Security:
  • Ensure engineering systems comply with relevant regulations, standards, and best practices
  • Implement and maintain security measures to protect engineering data and systems
  • Conduct regular audits and risk assessments.
• Stakeholder Communication:
  • Communicate effectively with stakeholders at all levels, including executives, engineers, and end-users
  • Provide regular updates on IT initiatives, project statuses, and system performance

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Master’s degree or relevant certifications (e.g., PMP, ITIL) preferred.
• 8+ years of experience in IT management, with a focus on engineering systems or technical environments. Proven experience in leading IT projects and managing teams.
• Strong knowledge of engineering systems, including CAD, PLM, ERP, and other relevant tools.
• Extensive experience in and around telecom solutions, system stacks and operational needs
• Extensive experience in vendor management across multiple agreements and arrangements for both software and service support
• Experience in leading large programs spanning technology, business operations and customer life cycle
• Excellent project management and organizational skills.
• Effective leadership and team management abilities.
• Strong problem-solving and analytical skills.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Familiarity with cybersecurity practices and data protection regulation
• Experience in cloud technologies

BONUS POINTS FOR:

• Experience working in telecommunications industry and/or engineering systems

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Job Description

We are currently looking for a Wholesale Account Executive to join our Enterprise and Wholesale team! In this role, you will report directly to the Director, Wholesale Sales. As Wholesale Account Executive, you will manage the carrier and service provider customer accounts, maximize profitability, and achieve revenue targets within the assigned customer module. Come help us build the best and fastest fiber-optic network in America!

As Wholesale Account Executive, your duties will include:

• Initiate sales process promoting service, products, equipment, and capabilities for multiple product lines
• Work with customers to identify needs, create solutions, and ensure a smooth sales process
• Provide accurate reporting and feedback contributing to attaining sales goals and plan attainment
• Identify business opportunities to maintain sales goals and provide in-depth knowledge of competitors and suppliers to management
• Maintain customer service relationship with customer throughout the process regarding any questions and assistance needed
• Prepare and present media presentations using PowerPoint to prospective clients
• Develop expertise in building top-producing sales contracts through strategic marketing, tactical sales, and key account management
• Track all sales activity, contacts, and history in CRM system
• Establish and maintain relationships with key decision makers and customers
• Develop new accounts and penetrated accounts where previous representatives may have been unsuccessful

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree in Sales Management, Marketing, or related field
• 7+ years previous field sales experience
• Knowledge of sales strategies, processes, and approaches
• Possess energetic, positive, and professional attitude that is conscientious, enthusiastic, and articulate
• Ability to self-motivate and think quick on feet in a fast-paced work environment

BONUS POINTS FOR:

• Master’s Degree in Sales Management, Marketing, or related field
• 10+ years previous field sales experience

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Job Description

We are looking for an IT SAP RAR Solution Architect to join our growing team! In this role you will support the Manager, Financial Systems in the development, implementation, and administration of the organization's financial systems. You will research requirements and liaise across the company to ensure that systems are modified to meet the most recent Business Requirements, Processes, and reporting standards, as well as the needs of key business leadership and finance colleagues. Functional accountability includes supporting the finance business units from financial systems standpoint. You will establish best practices for financial systems use and ensure these practices are used throughout the organization. Finance systems includes SAP ERP (S/4 HANA), Cloud based reporting systems, Consolidation tools, EDI platforms and Interfaces to banking and other third-party systems.

As an IT SAP RAR Solution Architect, your duties and responsibilities will include:

• Configure and perform the Migration and Transition to SAP Revenue Accounting through BRIM
• Support one or more core Finance modules including Enterprise Structure, Finance (GL, AP, AR, AA), FSCM etc.
• Able to analyze business requirements, provide conceptual and detail design to meet business requirements
• Work with the project team, team leaders, project delivery leads, and client stakeholders to create the right solutions based on business needs

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Business, Finance or related field
• 12+ Years of experience in SAP Finance / RAR
• Strong Business, Accounting, and Finance acumen, strong understanding of IFRS 15 Revenue recognition requirements, SSP Allocation, ASC 606 Revenue Reporting Requirements and how the new SAP Revenue Accounting and Reporting (SAP RAR) solution has been designed to meet those standards
• Good understanding of Account Assignment and Determinations for Revenue Items
• Most Recent Experience in S/4 HANA Greenfield Implementation as a RAR Consultant
• Minimum of two full life cycle implementation experience with SAP RAR module as a process -covering - integrate sender components, perform, and configure the inbound processing, configure, and use Contract Management, perform price allocations, process contract changes (prospective and retrospective)
• Experience with BRF + application configuration and RAR baseline configurations including Decision table maintenance.
• Experience in Revenue Recognition model setup for Time based and Event based Fulfilment

BONUS POINTS FOR:

• SAP BRIM implementation experience or knowledge

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Job Description

We are looking for a Senior Manager, IT Strategy and Transformation to join our growing team! In this role, you will be responsible for driving the development and execution of IT strategies that align with the organization's business goals. You will be involved leading transformation initiatives, optimizing IT processes, and ensuring that technology investments deliver measurable business value. In this position, you will work closely with senior leadership, business units, and IT teams to foster innovation and improve operational efficiency through strategic planning and change management. You will be required to be a strategic thinker with a proven track record in leading complex IT initiatives, managing cross-functional teams, and delivering impactful results. 

As a Senior Manager, IT Strategy and Transformation, your duties and responsibilities will include:

• Strategic Planning and Initiatives:Develop and execute IT strategies and roadmaps that align with the company’s overall business goals and objectives. Identify opportunities for leveraging technology to drive growth and efficiency. 
• Transformation Leadership:Lead and manage large-scale IT transformation projects and ensure alignment with strategic goals and oversee project execution from planning to delivery. 
• Cross-Functional Coordination:Collaborate with IT, Product, Business, and other key departments to ensure seamless integration and execution of program initiatives. Facilitate cross-functional team alignment and communication. 
• Financial Analysis:Support strategic initiatives and negotiations with financial analysis and scenario modeling 
• Executive and Internal Communications:Develop and support regular IT updates to executive teams. Work closely with Corporate Communications to develop internal and external updates on IT initiatives 
• Change Management: Develop and implement change management strategies to ensure smooth adoption of new technologies and processes. Provide guidance and support to teams during transitions. 
• Performance Metrics:Establish and monitor key performance indicators (KPIs) to assess the effectiveness of IT strategies and transformation efforts. Provide regular updates and reports to senior management. 
• Organizational and Culture:Support initiatives to improve organizational effectiveness, culture, ways of working, and related efforts. Lead, mentor, and develop a high-performing team of IT professionals. Foster a collaborative and innovative work environment. 
• Risk Management:Identify potential risks associated with IT projects and strategies. Develop mitigation plans and ensure compliance with relevant policies and regulations 
• Innovation and Trends: Stay abreast of emerging technology trends and industry best practices. Evaluate new technologies and solutions that could enhance business performance and recommend innovative approaches. 

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field 
• 6+ years of experience in IT management or management consulting, with a focus on strategy and transformation. Proven track record in leading large-scale IT projects and managing cross-functional teams. 
• Strong understanding of IT strategy development, digital transformation, and change management
• Excellent leadership and team management skills
• Exceptional problem-solving and analytical abilities
• Effective communication and stakeholder management skills
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities
• Knowledge: Knowledge of IT industry trends, emerging technologies, and best practices in IT strategy and transformation

BONUS POINTS FOR:

• Prior experience with the telecommunications industry 

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Job Description

We are looking for an accomplished Senior Director of SDLC (Software Development Life Cycle) and E2E Testing Management to lead and optimize our software development and testing practices. In this role, you will bring extensive experience in managing and enhancing the SDLC processes, driving end-to-end testing strategies, and ensuring the delivery of high-quality software solutions. You will oversee the end-to-end development and testing lifecycle, collaborating with cross-functional teams, and implementing best practices to support Brightspeed’s technology goals. 

As a Senior Director, SDLC and E2E Testing Management, your duties and responsibilities will include:

• Strategic Leadership: Define and drive a complex initiative technical vision, strategy, and architecture.  
• Program Management: Oversee the execution of large-scale technical programs, ensuring they are completed on time, within scope, and within budget. Develop and maintain program plans, schedules, and resource allocation strategies. 
• Cross-Functional Coordination: Collaborate with IT, Product, Business, and other key departments to ensure seamless integration and execution of program initiatives. Facilitate cross-functional team alignment and communication. 
• Technical Oversight: Provide high-level technical guidance and oversight. Ensure that technical solutions meet architectural standards, best practices, and quality requirements. Address and resolve complex technical challenges and risks. 
• Stakeholder Engagement: Engage with executive leadership and key stakeholders to communicate program status, risks, and milestones. Manage stakeholder expectations and ensure that program deliverables align with business needs. 
• Risk Management: Identify, assess, and manage program risks and issues. Develop and implement mitigation strategies to address potential obstacles and ensure successful program delivery. 
• Performance Monitoring: Establish and track program metrics and KPIs. Analyze program performance data to drive continuous improvement and ensure that programs deliver the expected value. 
• Team Leadership: Build, mentor, and lead high-performing program management teams. Foster a collaborative and innovative work environment to achieve program goals. 
• Process Improvement: Continuously evaluate and enhance technical program management processes, tools, and methodologies. Implement best practices to improve program efficiency and effectiveness.

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field. Master’s degree or relevant certifications (e.g., PMP, CSTE) is preferred. 
• 10+ years of experience in software development and testing management, with at least 5 years in a senior leadership role overseeing SDLC and testing functions. Experience in Telecommunications (Telco) is strongly preferred. 
• In-depth knowledge of SDLC methodologies (e.g., Agile, Waterfall, DevOps) and testing practices (e.g., functional, performance, security). Experience with testing tools and frameworks (e.g., Selenium, JIRA, TestRail) is required. Strong technical background with experience in Telco BSS/OSS and related architecture. 
• Proven ability to lead and manage cross-functional teams, drive strategic initiatives, and deliver high-quality software solutions. Strong leadership and team-building skills. 
• Expertise in project management principles and practices. Experience with resource management, budgeting, and scheduling. 
• Excellent verbal and written communication skills. Ability to present complex technical information to executive leadership and non-technical stakeholders. 
• Strong analytical and problem-solving abilities. Ability to assess complex issues, drive data-informed decision-making, and implement effective solutions. 

BONUS POINTS FOR:

• Specific certifications in program management (e.g., PMP), process improvement (e.g., Six Sigma), technical methodologies (e.g., SAFe Agile), and cloud services (e.g., GCP) 

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