Job Description

This isn't your typical SaaS AE job. Casebook is different. We started as a nonprofit and are now a for-profit Public Benefit Corporation (PBC) and B-Corp. We are mission-focused and customer-obsessed. Our collaborative team always does what's right for the customer. We reward our sales team with reasonable quotas, high commissions, great benefits, and the knowledge that they're helping the helpers every day. We hire experienced account executives with proven experience in nonprofit and/or government sales. That you? If so, keep reading. 

This is a remote, territory-based position. Candidates MUST reside in the territory, have access to a home office with high-speed internet and be able to work a standard workday in the local time zone. 

This territory includes the Great Lakes (Ohio, Indiana, Michigan, Illinois, Wisconsin, Minnesota), Iowa, and Kentucky. 

Key Job Responsibilities 

• Share the benefits of Casebook’s products to prospective customers in the  eastern United States and Canada: 

  • Local and state government agencies and departments, 

  • SMB nonprofits in human services/social services, 

  • Tribal government organizations. 

• Develop and execute a territory plan to achieve the revenue necessary to attain quota. Quota is 3x On Track Earnings (OTE). 

• Generate sales leads from existing and new relationships and follow up on marketing-generated leads.

• Maintain a healthy pipeline (3.5-4x quota) and provide accurate sales forecasts.

• Have the ability to establish strong business relationships with nonprofit and government leaders.

• Develop sales opportunities into signed deals.

• Monitor the market, maintaining an awareness of competitor activity and passing this information, through proper channels, to the product management and sales teams.

• Maintaining up-to-date records in the CRM (currently Hubspot)

• Ability to travel approximately up to 10%, sometimes on weekends for conferences, client meetings, or internal meetings.

Qualifications

• Dedication to the success of our customers

• Proven track record of success, preferably in the nonprofit, government, or education market. Experience selling into human services/social services organizations is preferred, as is SLED sales experience.

• Strong presentation skills and the ability to communicate professionally with high-level employees in Casebook's target market.

• Team players > lone wolves

• 2+ years of nonprofit or government sales experience (required)

• Unrestricted access to an internet connection of at least 25 Mbps during standard (local) business hours and access to a home office or dedicated workspace.

• BA/BS or equivalent education and/or work experience. 

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Job Description

Casebook PBC is looking for a Technical Pre-sales Solutions Consultant to join as a key member of the Revenue team.
Candidates must be based in the US Mountain or Pacific time zone. 

This is a remote, territory-based position. Candidates MUST reside in the territory, have access to a home office with high-speed internet and be able to work a standard workday in the local time zone. 

Compensation:  $95,000 - $115,000 Base Salary + Bonus + Equity + Benefits

The Technical Solutions Consultant (TSC) will work as a member of the Revenue Pre-Sales team and is a key stakeholder in the sales process, demonstrating how Casebook can positively impact nonprofits and government organizations by solving a set of challenges common to organizations that serve others. The TSC will be intimately involved with APIs, interoperability tools, sales demo skills, and familiar with AWS cloud concepts. Solutions Consultants regularly collaborate with Casebook’s Software Account Executives and act as a bridge to the Product Development and Customer Experience teams. Documenting internal and external feature requests and advocating for the needs of prospects that meet our ideal customer profile is a big part of the role. 

The person in this role will: 

• Demonstrate Casebook’s software capabilities as a solution for potential customers in a professional presentation format.

• Meet with prospective customers and stakeholders to answer technical questions 

• Act as product expert for the sales team 

• Create meaningful content outlining technical solutions for use within marketing and sales cycle

• Become the company’s primary expert on the functionality of the Casebook platform and the most common use cases of Casebook customers

• Build proofs of concept with Casebook, and demonstrate integration and interoperability use cases that utilize Casebook's API

• Strong understanding and experience configuring cloud security including SSO & MFA. 

• Maintain and expand the company’s Consensus demo video library

• Show prospective customers how to positively impact their growing organizations with Casebook through demonstrations of Casebook (primarily virtually, via Zoom)

• Document needs of prospects you work with in CRM (Hubspot) and collaborate with the Account Executive to develop follow-up materials (demo videos, proposals) as necessary

• Work closely with members of the revenue team initially upon hire, and on an ongoing basis, on sales demo skills and how to demo new features 

• Experience documenting integration and interoperability requirements in an enterprise environment is a plus

• Participate in marketing events such as tradeshows and conferences as well as company and team off-site events (Estimated Travel up to 10%)

Qualifications

• 2+ years experience in a pre-sales role

• Experience or technical-level knowledge of cloud concepts, cloud security, data migration/conversion, integration, and cloud software architecture

• 2+ years human services experience

• Extensive experience presenting to C-level executives in nonprofit and/or government organizations

• Experience demonstrating software in a sales environment

• Light coding skills and ability to quickly learn new technologies at a high-level.
  For example, this role may be called upon to: 

  • Read the requirements of a State IT Security standard and determine if Casebook meets the requirements through your own knowledge and by collaborating with members of the Product Development team

  • Use n8n, Zapier, or similar tool and work with Product Development to create an integration proof-of-concept

  • Create a report or build a complex reporting dashboard prior to a demonstration with Casebook's internal reporting tools.  

• Work well in a team environment that's obsessed with the success of our customers and prospective customers

• Constantly work to improve our prospective customer’s experience

• A common belief in Casebook’s mission of helping human services organizations use technology to improve the lives of those they serve

• Marketing and webinar experience is a plus

Demo of Casebook: https://play.goconsensus.com/ac9bc58df

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Job Description

This isn't your typical SaaS AE job. Casebook is different. We started as a nonprofit and are now a for-profit Public Benefit Corporation (PBC) and B-Corp. We are mission-focused and customer-obsessed. Our collaborative team always does what's right for the customer. We reward our sales team with reasonable quotas, high commissions, great benefits, and the knowledge that they're helping the helpers every day. We hire experienced account executives with proven experience in nonprofit and/or government sales. That you? If so, keep reading. 

This is a remote, territory-based position. Candidates MUST reside in the territory, have access to a home office with high-speed internet and be able to work a standard workday in the local time zone. 

This territory includes the Great Lakes (Ohio, Indiana, Michigan, Illinois, Wisconsin, Minnesota), Iowa, and Kentucky. 

Key Job Responsibilities 

• Share the benefits of Casebook’s products to prospective customers in the  eastern United States and Canada: 

  • Local and state government agencies and departments, 

  • SMB nonprofits in human services/social services, 

  • Tribal government organizations. 

• Develop and execute a territory plan to achieve the revenue necessary to attain quota. Quota is 3x On Track Earnings (OTE). 

• Generate sales leads from existing and new relationships and follow up on marketing-generated leads.

• Maintain a healthy pipeline (3.5-4x quota) and provide accurate sales forecasts.

• Have the ability to establish strong business relationships with nonprofit and government leaders.

• Develop sales opportunities into signed deals.

• Monitor the market, maintaining an awareness of competitor activity and passing this information, through proper channels, to the product management and sales teams.

• Maintaining up-to-date records in the CRM (currently Hubspot)

• Ability to travel approximately up to 10%, sometimes on weekends for conferences, client meetings, or internal meetings.

Qualifications

• Dedication to the success of our customers

• Proven track record of success, preferably in the nonprofit, government, or education market. Experience selling into human services/social services organizations is preferred, as is SLED sales experience.

• Strong presentation skills and the ability to communicate professionally with high-level employees in Casebook's target market.

• Team players > lone wolves

• 2+ years of nonprofit or government sales experience (required)

• Unrestricted access to an internet connection of at least 25 Mbps during standard (local) business hours and access to a home office or dedicated workspace.

• BA/BS or equivalent education and/or work experience. 

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Job Description

Location:Casebook is a remote-only company, and you are welcome to work from anywhere in the continental United States or abroad!

Salary Range:$75,000 - $175,000

The person in this role is responsible for the continued operation and updating of our legacy application and its environmental dependencies. This includes evaluating and deploying updates to the application itself as well as upgrades of everything from the operating systems to the Postgresql database. The position requires strong skills with AWS, Linux, Postgresql or equivalent relational databases and modern DevOps tools and philosophy. 

What You’ll Do (Responsibilities):

• Configuring, managing and upgrading sizable production Postgresql database in multiple environments in the AWS ecosystem without any downtime
• Sustaining and improving infrastructure and operational processes for a mission critical human services application
• Configuring and managing a robust legacy application with complex dependencies across multiple environments in the AWS ecosystem
• Strong familiarity with infrastructure-as-code tools such as Terraform and Ansible
• Maintenance and refinement of deployment and automation with GitHub and Jenkins
• Enhancing system reliability, stability, performance and security through disaster recovery processes, horizontal scaling and caching
• Monitoring, troubleshooting and resolving issues for the application, database, Elastic Search, Redis, RDS, Data Storage, PostgreSQL, and background job servers.
• Participating in 24/7 on-call rotation
• Contributing to decision making to address issues that affect application uptime, security, performance or deployment schedules
• Supporting data integrity processes on testing and production environments

Qualifications

What You Have (Skills and Experience):

• 5+ years of experience as an Infrastructure engineer supporting a multi-tier web application in production
• Deep knowledge of AWS cloud architecture and services 
• Experience with at least one infrastructure-as-code DSL
• Solid understanding and experience with software application builds and deployments
• Excellent communication skills and interpersonal skills
• Linux system admin experience 
• Experience with PostgreSQL (design, configuration, replication, backups, migrations and upgrades)
• Strong scripting skills (Ansible, Ruby, some shell)
• Operational experience with Elastic Stack (Elastic Search, Logstash, Kibana)
• Knowledge of the IP protocol suite and associated troubleshooting, especially cloud networking and security group management
• Experience working in a zero-downtime environment
• Advanced knowledge of the following preferred: software development lifecycle, agile methodologies, Git,  Pivotal Tracker
• Passionate and motivated about DevOps work, enhancing system reliability and optimizing operational processes

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Job Description

This isn't your typical SaaS AE job. Casebook is different. We started as a nonprofit and are now a for-profit Public Benefit Corporation (PBC) and B-Corp. We are mission-focused and customer-obsessed. Our collaborative team always does what's right for the customer. We reward our sales team with reasonable quotas, high commissions, great benefits, and the knowledge that they're helping the helpers every day. We hire experienced account executives with proven experience in nonprofit and/or government sales. That you? If so, keep reading. 

This is a remote, territory-based position. Candidates MUST reside in the territory, have access to a home office with high-speed internet and be able to work a standard workday in the local time zone. 

This territory includes the Great Lakes (Ohio, Indiana, Michigan, Illinois, Wisconsin, Minnesota), Iowa, and Kentucky. 

Key Job Responsibilities 

• Share the benefits of Casebook’s products to prospective customers in the  eastern United States and Canada: 

  • Local and state government agencies and departments, 

  • SMB nonprofits in human services/social services, 

  • Tribal government organizations. 

• Develop and execute a territory plan to achieve the revenue necessary to attain quota. Quota is 3x On Track Earnings (OTE). 

• Generate sales leads from existing and new relationships and follow up on marketing-generated leads.

• Maintain a healthy pipeline (3.5-4x quota) and provide accurate sales forecasts.

• Have the ability to establish strong business relationships with nonprofit and government leaders.

• Develop sales opportunities into signed deals.

• Monitor the market, maintaining an awareness of competitor activity and passing this information, through proper channels, to the product management and sales teams.

• Maintaining up-to-date records in the CRM (currently Hubspot)

• Ability to travel approximately up to 10%, sometimes on weekends for conferences, client meetings, or internal meetings.

Qualifications

• Dedication to the success of our customers

• Proven track record of success, preferably in the nonprofit, government, or education market. Experience selling into human services/social services organizations is preferred, as is SLED sales experience.

• Strong presentation skills and the ability to communicate professionally with high-level employees in Casebook's target market.

• Team players > lone wolves

• 2+ years of nonprofit or government sales experience (required)

• Unrestricted access to an internet connection of at least 25 Mbps during standard (local) business hours and access to a home office or dedicated workspace.

• BA/BS or equivalent education and/or work experience. 

See more jobs at Casebook PBC

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Job Description

About DevOps/Engineering Team:

At Casebook, our DevOps/Engineering team is the driving force behind innovation and efficiency within our technological infrastructure. Comprising passionate experts in development, operations, and automation, they ensure seamless deployment pipelines and champion best practices in infrastructure as code. Through close collaboration with cross-functional teams, they bridge the gap between development and operations, fostering a culture of collaboration and shared responsibility. With a relentless focus on innovation and optimization, they remain at the forefront of emerging technologies, ensuring Casebook remains agile and adaptive in a rapidly evolving landscape.

Job Title: 

Full Stack Engineer - Level III

Job Summary

We are looking for a software/systems engineer, who will serve in a client-facing role for the implementation of a large IT integration project.  Our ideal candidate has deep experience building, testing, delivering enterprise software, and is committed to standing up a shippable product as part of a diverse and high-performing team that includes client stakeholders, other software engineers, designers, QA testers, release managers, product managers, and infrastructure engineers.  The candidate is a clever problem solver, with a profound understanding of web technology, architecture and process and who is able to find consensus around workable solutions. 

The candidate will have a leadership role on an Agile development team and ownership of Casebook Platform client-side codebase. Casebook Platform caters to all human services. The ideal candidate needs to have an engineering mindset, an exceptional appetite for cutting edge technological advances, and be enthusiastic about continuous learning. Casebook Platform follows cloud native architecture and software design patterns with state of the art Continuous Integration and Continuous Deployment modeling. Additionally, the candidate will collaborate with design and product teams which includes client-facing delivery and implementation of the Casebook Platform for small non-profit organizations to large scale state and local government projects.

What you’ll do (Responsibilities):

• Provide technical leadership in the design, integration, implementation, and transition of enterprise SaaS human services system
• Flexible design architectural approach to deliver configurability along the data creation, integrations, workflows, notifications, and data persistence
• Understand and synthesize integration requirements, and develop recommendations based on business objectives, product roadmap, solution architecture and technical considerations
• Contribute to the development of Casebook platform functionality using state-of-the-art frameworks and tools
• Specify and troubleshoot API integrations in an ecosystem of multiple systems
• Work closely with client stakeholders, partners, product managers, creative designers, platform architect, and other software engineers
• Constantly learn and use leading-edge technologies
• Implement a system that will address the needs of vulnerable populations
• Contribute to the highest security, extensibility, reusability and testing standards in system architecture and software, interface, components, data structures, and algorithms specifications, 

Qualifications

What You Have (Skills and Experience):

• Experience building multi-tier web applications (Java preferred)
• Experience building microservices
• Experience utilizing OpenAPI standards to deliver all phases of RestFUL web services
• Extensive experience with React, TypeScript, MaterialUI, GraphQL, Java and Spring Boot
• Experience with ElasticSearch, ElastiCache, PostgreSQL, Redis, S3, Redshift and Apache Kafka 
• Experience leading a major IT application implementation effort
• Ability to synthesize information to deliver optimal solutions and identify roadblocks
• Experience working with all teams within a SaaS focused organization
• Must have a strong background in software engineering principles and techniques.
• Strong analytical and technical skills to identify critical issues, escalate them and drive them to resolution.
• Experience in an agile software development project
• Experience using a software version control system (e.g., Git) in a project with multiple developers committing to a shared repository
• Experience with IT security architecture and best practices
• Experience with software testing, including test planning, integration testing and load and performance testing
• Experience with an automated build, automated release, deploy pipeline, and CI/CD automation
• Bachelor’s degree in Computer Science or related field (or equivalent work experience)

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