Company Overview

Totango + Catalyst have joined forces to build a leading customer growth platform that helps businesses protect and grow their revenue. Built by an experienced team of industry leaders, our software integrates with all the tools CS teams already use to provide one centralized view of customer data.  Our modern and intuitive dashboards help CS leaders develop impactful workflows and take the right actions to understand health, prevent churn, increase adoption, and drive expansion.

Position Overview

Insights and intelligence are the cornerstones of our product offering. We ingest and process massive amounts of data from a variety of sources to help our users understand the overall health of their customers at each stage of their journey.  As a Senior Data Engineer, you will be directly responsible for designing and implementing the next-generation data architecture leveraging technologies such as Databricks, TiDB, and Kafka.

This role is open to remote work anywhere within Canada and the U.S.

What You’ll Do 

• Drive high impact, cross-functional data engineering projects built on top of a modern, best-in-class data stack, working with a variety of open source and Cloud technologies
• Solve interesting and unique data problems at high volume and large scale  
• Build and optimize the performance of batch, stream, and queue-based solutions including Kafka and Apache Spark
• Collaborate with stakeholders from different teams to drive forward the data roadmap
• Implement data retention, security and governance standards
• Work with all engineering teams to help drive best practices for ownership and self-serve data processing
• Support and expand standards, guidelines, tooling and best practices for data engineering at Catalyst
• Support other data engineers in delivering our critical pipelines
• Focus on data quality, cost effective scalability, and distributed system reliability and establish automated mechanisms
• Work cross functionally with application engineers, SRE, product, data analysts, data scientists, or ML engineers

What You’ll Need

• 3+ years of experience successfully implementing modern data architectures
• Strong Project Management skills
• Demonstrated experience implementing ETL pipelines with Spark (we use Pyspark)
• Proficiency in Python, SQL and/or other modern programming language
• Deep understanding of SQL/New SQL with relational data stores such as Postgres/MySQL
• A strong desire to show ownership of problems you identify
• Experience with modern Data Warehouses and Lakes such as Redshift, Snowflake, and Databricks Delta Lake
• Experience with distributed streaming tools like Kafka and Spark Structured Streaming
• Familiarity with an orchestration tool such as Airflow, dbt, and Delta Live tables
• Experience with automated testing for distributed systems (unit testing, E2E testing, QA, data expectation monitoring)
• Experience working with application engineers, product, and data scientists
• Experience with leveraging caching for performance using data stores such as Redis and ElasticSearch
• Experience with maintaining and scaling heterogeneous and large volumes of data in production
• Practical experience with DevOps best practices (CICD, IAC) is a plus
• Familiarity with Change Data Capture systems is a nice to have
•  

Why You’ll Love Working Here!

• We are Remote first! Do your best work where you are most comfortable.
• Highly competitive compensation package, including equity - everyone has a stake in our growth
• Comprehensive benefits, including up to 100% paid medical, dental, & vision insurance coverage for you & your loved ones
• Unlimited PTO policy encouraging you to take the time you need - we trust you to strike the right work/life balance
• Monthly Mental Health Days and Mental Health Weeks twice per year 

 Your base pay is one part of your total compensation package and is determined within a range. The base salary for this role is from $140,000.00 - $180,000.00 per year. We take into account numerous factors in deciding on compensation, such as experience, job-related skills, relevant education or training, and other business and organizational requirements. The salary range provided corresponds to the level at which this position has been defined.

Catalyst+Totango is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.

Company Overview

Totango + Catalyst have joined forces to build a leading customer growth platform that helps businesses protect and grow their revenue. Built by an experienced team of industry leaders, our software integrates with all the tools CS teams already use to provide one centralized view of customer data.  Our modern and intuitive dashboards help CS leaders develop impactful workflows and take the right actions to understand health, prevent churn, increase adoption, and drive expansion.

Position Overview

We’re looking for a Senior Backend Engineer to join our team and build the platform that Customer Success teams use to drive strategic growth of their accounts and take into the boardroom.  This is an exciting juncture for Catalyst+Totango and you’ll play a key role in the features we add to support larger and more complex customers as we expand the enterprise offering of our product. If you’re excited to help change the way companies relate to their customers and are passionate about building a beautiful and intuitive product that wows users, let’s chat!

This role is opened to remote work anywhere within Canada and the U.S.

What You’ll Do 

• Work closely with developers, design and product to build enterprise-ready features powering the workflows our users depend on daily. 
• Design and implement high performance, reliable, and scalable systems
• Write clean, maintainable, and well-tested code 
• Participate in peer code and design reviews
• Drive projects independently from technical design through completion 
• Break down projects into well-defined, phased milestones
• Help identify gaps or risks in product requirements

What You’ll Need

• 3+ years of experience with Ruby on Rails (or a similar language) developing enterprise web applications
• A love for shipping features that delight users and deep empathy for the customer experience
• Experience in designing and building highly scalable web services and a game for anything attitude whether it’s diving into a legacy codebase or bootstrapping a new service 
• Experience with PostgreSQL/MySQL, especially the ability to design queries for performance
• Demonstrated ability to communicate complex technical concepts clearly to teammates and stakeholders, regardless of their experience or technical expertise
• A track record of balancing predictable execution with producing well-tested, easy to reason about code
• Experience with Vue/React or node.js and a willingness to traverse the full stack (preferred)
• Experience with designing enterprise grade access management systems, data engineering or prompt engineering (preferred)

Why You’ll Love Working Here!

• We are Remote first! Do your best work where you are most comfortable.
• Highly competitive compensation package, including equity - everyone has a stake in our growth
• Comprehensive benefits, including up to 100% paid medical, dental, & vision insurance coverage for you & your loved ones
• Unlimited PTO policy encouraging you to take the time you need - we trust you to strike the right work/life balance
• Monthly Mental Health Days and Mental Health Weeks twice per year 

 Your base pay is one part of your total compensation package and is determined within a range. The base salary for this role is from $140,000.00 - $175,000.00 per year. We take into account numerous factors in deciding on compensation, such as experience, job-related skills, relevant education or training, and other business and organizational requirements. The salary range provided corresponds to the level at which this position has been defined.

Catalyst+Totango is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.

Company Overview

Totango + Catalyst have joined forces to build a leading customer growth platform that helps businesses protect and grow their revenue. Built by an experienced team of industry leaders, our software integrates with all the tools CS teams already use to provide one centralized view of customer data.  Our modern and intuitive dashboards help CS leaders develop impactful workflows and take the right actions to understand health, prevent churn, increase adoption, and drive expansion.

Position Overview

As a Senior Site Reliability Engineer at Totango + Catalyst, you will help shape our infrastructure and build the foundation our team relies on for the rapid delivery of our product. We’ll depend on you to instill best practices for building scalable distributed systems, emphasizing development experience, observability and fault tolerance. Our current stack consists of technologies such as Ruby on Rails, RDS, Elasticsearch, Java, and Kubernetes, and we are moving towards microservices and serverless.  If you thrive in a growth-stage startup environment and are looking for more ownership and the ability to have a significant impact, we would love to meet you.

This role is opened to candidates working remotely anywhere in Canada and the U.S.

What You’ll Do

• Manage our AWS infrastructure, with an emphasis on configuration as code.
• Keep our site and our services up and running, or get it back up and running quickly when a failure occurs
• Improve monitoring and work with developers to improve performance and reliability
• Participate in technical design reviews and architecture planning
• Debugging complex problems across an entire stack and creating solid solutions
• Collaborate with product managers and developers to evolve our delivery pipeline
• Working closely with internal partners and teams to ensure that we ship software that meets security, SLA, performance, and budget requirements
• Help build our on-call policies and runbooks
• Take ownership of projects and demonstrate a high level of accountability
• Manage our data infrastructure and pipeline
• Focus on quality, cost-effective scalability, and distributed system reliability and establish automated mechanisms

Who You Are:

• You are passionate about learning. Obstacles and challenges don’t deter you, you find these as opportunities to learn and grow.
• You have a positive demeanor and a go-getter attitude! 
• You are a strong team player. You collaborate well with others, and want to work together to solve common goals.
• You are proactive in seeking opportunities to learn and identifying opportunities to improve our processess. 

What You’ll Need

• 5+ years of experience building and maintaining cloud infrastructure for distributed production systems
• 1+ year of experience as a backend engineer developing enterprise web applications
• Excellent communication skills, both verbal and written
• Know your way around a Unix/Linux shell, can write shell scripts, and understands Linux internals
• Experience debugging complex problems
• Experience designing, building, and operating large-scale production systems
• Proficiency in Bash, Python, or other scripting languages
• Experience in databases and data warehouses
• Experience with security requirements for SOC2/ISO
• FinOps experience
• Strong Project Management skills
• A strong desire to show ownership of problems you identify
• Optional CKAD, CKS, CKA Exam, AWS Certified Exams

Technologies You’ll Need

• Demonstrated experience with configuration and orchestration tools such as Terraform, CloudFormation and Ansible
• Experience with containers, such as Docker 
• Experience with administering, securing, and optimizing Kubernetes clusters
• Experience building monitoring, observability, logging, and developer tooling
• Experience with Helm, Kustomize, ArgoCD, Grafana, Prometheus, Thanos, VictoriaMetrics, Cilium, Linkerd, Envoy, AWS App Mesh, CoreDNS
• Experience creating CI/CD Pipelines for different coding languages
• Experience with one or more: Ruby on Rails, Python, Java, Kotlin, Go, Node.js
• Experience with version control systems like GitHub
• Familiarity with AWS services, AWS best practices and securing AWS accounts
• Experience operating and tuning data stores such as PostgreSQL and Elasticsearch
• Experience with managing the infrastructure that backs data pipelines and data lakes such as Airflow
• Experience managing streaming infrastructure such as Kafka or Kinesis

Why You’ll Love Working Here!

• Work from anywhere!
• Highly competitive compensation package, including equity 
• Comprehensive benefits, including up to 100% paid medical, dental, & vision insurance coverage for you & your loved ones
• Open vacation policy, encouraging you to take the time you need
• Monthly Mental Health Days and Mental Health Weeks twice per year 
• Ability to influence and drive key technical and architectural decisions
• High visibility and impact across the whole company

Your base pay is one part of your total compensation package and is determined within a range. The base salary for this role is from $140,000.00 - $175,000.00 per year. We take into account numerous factors in deciding on compensation, such as experience, job-related skills, relevant education or training, and other business and organizational requirements. The salary range provided corresponds to the level at which this position has been defined.

Totango + Catalyst is an equal opportunity employer, meaning that we do not discriminate based on race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. Diversity is more than just good intentions; we are committed to creating an inclusive environment for all employees

Company Overview

Catalyst is the world’s most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn, increase product adoption, and align the entire organization on a unified workflow to manage customers throughout their journey. Catalyst helps organizations turn Customer Success into a company-wide mission. 

Join Catalyst’s Talent Community

Here at Catalyst, we’re always eager to connect with strong talent - specifically talent whose values align with our own. Interested in our mission & in the work that we’re doing, but don’t see an opening on our site that aligns with your experience? Feel free to submit your resume, so that we can reach out once a suitable position becomes available. Please also include a brief overview of why you’re interested in working with us! 

Why You’ll Love Working Here! 

• Highly competitive compensation package, including equity - everyone has a stake in our growth
• Monthly Mental Health Days and Mental Health Weeks twice per year where the company takes off
• Comprehensive benefits, including up to 100% paid medical, dental, & vision insurance coverage for you & your loved ones
• Unlimited vacation policy, encouraging you to take the time you need - we trust you to strike the right work/life balance
• Annual education stipend, to ensure that you’re continuously expanding your skill set
• Monthly wellness stipend, to ensure that you’re taking care of both your physical & mental health
• Monthly remote team-building events, including game nights, trivia, cooking/mixology classes, and more!

Catalyst is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees. 

Company Overview

Catalyst is the world’s most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn, increase product adoption, and align the entire organization on a unified workflow to manage customers throughout their journey. Catalyst helps organizations turn Customer Success into a company-wide mission. 

Position Overview

The Customer Success Manager role is an instrumental role in the long-term success of our business. You will be working with a variety of clients throughout their journey post-onboarding to ensure that they're obtaining full value from Catalyst aligned to their goals.

As a CSM at Catalyst, your contributions to helping us build a foundation for the CSM motion provides you with the opportunity to have a significant impact beyond the traditional scope of a CSM role.

What You’ll Do

• Form close relationships with our customers, including CSMs, Managers, Directors & VPs. Partner with customers to establish a mutually agreed-upon Success Plan, outlining the challenges they’re looking to solve for using Catalyst
• Define, prescribe & drive action aligned to the execution of each customer’s above Success Plan. Proactively identify and mitigate risk ensuring each customer’s ability to achieve their goals
• Teach customers how to independently leverage product features aligned to current and new use cases, strengthening their knowledge & confidence in using the tool
• Proactively pull, track, and analyze both quantitative and qualitative data to identify insights. Connect data to customer value and communicate a clear narrative that drives action back to your customers
• Maintain routine monthly check-ins with customers, in addition to Quarterly Business Reviews
• Partner internally with cross-functional teams such as Sales, Product, Engineering and Marketing. Convey the voice of the customer internally in an effort to inform other functions on how best we can support and add value to our customers
• Consistently put forward product enhancement recommendations based on personal experience & on insights gained from customers 
• Actively contribute to the analysis, planning and execution of CS processes to help us lay the foundation for the CSM function at Catalyst

What You’ll Need

• Hands-on experience using the Catalyst platform to help drive value for your book of business
• Demonstrated experience in a consultative customer-facing role, ideally having managed a book of business of high volume accounts for 3+ years
• A demonstrated command of the customer success role and strategy where you were self-reliant, entrepreneurial, and creative in partnering with your portfolio to drive measurable value for them and your organization
• Exceptional ability to be an agent of change - to influence & drive action through others, coupled with the ability to be a proficient listener
• A strong commercial acumen, with experience identifying expansion opportunities and partnering with other teams to drive them to closure 
• Eagerness to learn, with the ability to receive and implement feedback quickly
• A bias towards action with the ability to think quickly on your feet and answer unexpected questions with ease
• Discernible passion for Customer Success, and for creating memorable customer experiences
• Experience working in a lean startup environment
• Success in building and standardizing repeatable CSM processes & playbooks, & the desire to do so at Catalyst as we continue to scale

Why You’ll Love Working Here! 

• Highly competitive compensation package, including equity - everyone has a stake in our growth
• Comprehensive benefits, including up to 100% paid medical, dental, & vision insurance coverage for you & your loved ones
• Open vacation policy, encouraging you to take the time you need - we trust you to strike the right work/life balance
• Remote team-building events, including game nights, trivia, cooking/mixology classes, and more!

Salary information: The estimated base salary range for this position is $85,000 USD, and the on-target earnings for this position are $110,000 USD. Additionally, we offer a competitive equity package and comprehensive benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, experience and location.  

Catalyst is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.