Cranial Technologies is the only company in the world completely dedicated to researching, diagnosing, and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated, we are the plagiocephaly experts.

We are currently looking for a Bilingual Customer Service Representative to join our rapidly growing team! Our ideal candidate will build a rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. You will educate potential families about the evaluation appointment, treatment process, and insurance process, expediting the process for families while maintaining excellent customer service.

We will train you on our process and all things unique to Cranial Technologies! This is a full-time position, with expected hours of 8:30am-5:00pm Pacific Time/10:30am-7:00pm Central Time/11:30AM-8:00PM Eastern Time.

Responsibilities include:

• Providing outstanding customer service to our families over the phone
• Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
• Coordination of information between referring physicians, insurance companies, and our own treatment clinics
• Review cost share amounts, co-payments and financial responsibility with our families
• Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day

Requirements:

• Spanish required
• 1 – 2 years’ customer service or related experience
• 1 – 2 years’ experience with computer software
• Exceptional communication including phone etiquette and human relations skills
• Ability to work with people from diverse backgrounds
• Proactive mindset with the ability to absorb new information in a timely manner
• Professional demeanor in both written and spoken communication with families, providers, and coworkers.
• Ability to problem-solve and prioritize daily tasks to manage individual workload.

We offer an excellent benefits package:

• Medical, Vision, and Dental Insurance
• 401k Retirement Plan
• Flex Spending Plans
• 3.5 Weeks Paid Time Off plus 7 paid Holidays
• Life Insurance
• Short/Long Term Disability Insurance
• The pay range for this position is $19.50 - $20.00 per hour. Pay is dependent on the applicant's relevant experience.
• $1,000 Sign-On Bonus*

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. **Please keep an eye on your spam and junk mail**

Please no phone calls to the clinic or offices regarding the position.

If you are unable to submit your application, please email the recruiting department at careers@cranialtech.com for assistance

*internal candidates are not eligible for a sign-on bonus.

Cranial Technologies is the only company in the world completely dedicated to researching, diagnosing, and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated, we are the plagiocephaly experts.

Our growing team is looking for a Business Data Analyst who has excellent critical thinking skills, is highly skilled at problem solving, and maintains a strong attention to detail.

At Cranial Technologies we’re not just reshaping heads, we’re reshaping lives. Our number one priority is our patients and their families. Families choose us because of the different kind of healthcare experience we offer through exceptional customer service, superior outcomes using the DOC Band® and a passion for the babies we treat.

This position can be remote, with occasional travel as necessary to our Headquarters in Tempe, AZ.

ESSENTIAL FUNCTIONS

• Predominately responsible for creating new or modifying existing reports, and analyzing data within our reporting systems
• Provides technical support by developing and maintaining user-level databases for ad-hoc projects, preparing queries and troubleshooting technical issues
• Identify patterns and prepare presentation of results in the most effective and appropriate display for the intended audience
• Validate data for problem identification and significance across multiple reports and data sources
• Assist in the design, creation, testing, implementation and maintenance of processes/systems to oversee and carry out analyses
• Collaborate with CranialTech management to identify and coordinate data pulls
• Ensure confidentiality of patient information and other sensitive data by adhering to HIPAA compliance requirements
• Perform other related duties as necessary or assigned

Qualifications & Requirements

• Bachelor’s Degree in Business Administration, Information Systems, or related field
• 1-4 years of professional experience designing, creating and maintaining databases, spreadsheets and other reporting systems; requirements gathering, and analysis
• Minimum 1 year report writing experience and/or education
• Knowledge of relational databases
• High-level of technical proficiency with data collection and reporting software
• PowerBI experience preferred
• Microsoft Dynamics CRM preferred
• Advanced proficiency in MS Office, including Excel and PowerPoint
• Strong math skills to include formula-building and data integrity
• Demonstrated reporting skills and ability to work directly with users to collect and meet business needs
• Exceptional time management, organizational, independent decision making, and analytical skills
• Results-oriented with the ability to manage multiple projects at one time
• Strong and effective verbal, written, interpersonal and communication skills

Benefits

• Medical and Dental Insurance
• 401k Retirement Plan
• 3.5 Weeks Paid Time Off + 7 Paid Holidays
• Life Insurance
• Short/Long Term Disability Insurance
• The pay range for this is $65,000-$75,000 dependent on relevant qualifications and experience.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. **Please keep an eye on your spam and junk mail**

Please no phone calls to the clinic or offices regarding the position.

If you are unable to submit your application, please email the recruiting department at careers@cranialtech.com for assistance

Cranial Technologies is the only company in the world completely dedicated to researching, diagnosing, and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated, we are the plagiocephaly experts.

We are currently looking for a Customer Service Representative to join our rapidly growing team! Our ideal candidate will build a rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. You will educate potential families about the evaluation appointment, treatment process, and insurance process, expediting the process for families while maintaining excellent customer service.

We will train you on our process and all things unique to Cranial Technologies!

Responsibilities include:

• Providing outstanding customer service to our families over the phone
• Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
• Coordination of information between referring physicians, insurance companies, and our own treatment clinics
• Review cost share amounts, co-payments and financial responsibility with our families
• Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day

Requirements:

• 1 – 2 years’ customer service or related experience
• 1 – 2 years’ experience with computer software
• Exceptional communication including phone etiquette and human relations skills
• Ability to work with people from diverse backgrounds
• Proactive mindset with the ability to absorb new information in a timely manner
• Professional demeanor in both written and spoken communication with families, providers, and coworkers.
• Ability to problem-solve and prioritize daily tasks to manage individual workload.

We offer an excellent benefits package

• Medical, Vision, and Dental Insurance
• 401k Retirement Plan
• Flex Spending Plans
• 3.5 Weeks Paid Time Off plus 7 paid Holidays
• Life Insurance
• Short/Long Term Disability Insurance
• The pay range for this position is $17.00 - $18.00 per hour. Pay is dependent on the applicant's relevant experience.
• $1,000 Sign-On Bonus*

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. **Please keep an eye on your spam and junk mail**

Please no phone calls to the clinic or offices regarding the position.

If you are unable to submit your application, please email the recruiting department at careers@cranialtech.com for assistance

*internal candidates are not eligible for a sign-on bonus.

At Cranial Technologies we’re not just reshaping heads, we’re reshaping lives. Our number one priority is our patients and their families. Families choose us because of the different kind of healthcare experience we offer through exceptional customer service, superior outcomes using the DOC Band^® and a passion for the babies we treat.

The Performance Marketing Specialist will lead the marketing-driven growth strategy for Cranial Tech’s D2C efforts, as well as launch digital marketing tactics targeting physicians. They will design, launch and optimize a full-funnel digital marketing program aimed at creating targeted awareness, acquiring high-quality leads and converting them through a mix of efforts across paid campaigns and organic efforts, as well as CRM. They are also responsible for defining and measuring relevant metrics, aiming to maximize marketing ROI while reducing in-funnel churn. They will work closely with stakeholders across the organization, including commercial, tech, and design as well as medical, to deliver a high-performing marketing program that connects seamlessly with broader digital user journeys.

Responsibilities:

• Campaign management and optimization of full-funnel D2C digital marketing across paid media (SEM, Paid Social, etc.), organic (SEO) as well as CRM
• Ongoing measurement and reporting of digital marketing performance to stakeholders, including granular insights on tactics, channels, creative
• Design and launch A/B tests / lift studies on paid channels, working closely with stakeholders from design/tech as needed, to test campaign tactics, targeting, creative, marketing channels, landing pages, etc.
• Work closely with Digital Product team and other stakeholders to design and test CRM program across email & SMS
• Efficiently manage program budget, and identify opportunities for scale through replicable marketing strategies, tactics and new marketing channels
• Define and maintain KPIs to understand marketing success across the funnel, as well as for the marketing program (e.g., with data-driven attribution), working closely with digital product teams to improve website and CRM analytics as needed

Required:

• 2-4 years of hands-on experience with D2C / B2C performance marketing campaign management, including direct operating experience with SEM and Paid Social
• Strong experience with website analytics and attribution tools, e.g., Google Analytics
• Experience with developing full-funnel digital marketing campaigns and tactics across brand-building, acquisition, and retention
• Strong knowledge of key marketing principles, including full-funnel program optimization, tracking and attribution, A/B testing, landing page and creative optimization
• Experienced in collaborating with stakeholders across tech, design and analytics
• Strong communicator, able to deliver insights and results to various stakeholders across the business, including acting as a translator for non-marketing stakeholders (e.g., tech, design as well as commercial and medical)
• Entrepreneurial, taking initiative to test new ideas across the marketing mix

Desired:

• Bachelor's degree in a related field
• Experience with technical SEO, display marketing and CRM / marketing automation platforms like HubSpot / Salesforce is a plus
• Able to take different user and stakeholder perspectives into account to design innovative concepts and campaigns

Benefits Package for Cranial Technologies:

• Medical and Dental Insurance
• 401k Retirement Plan 
• 3.5 Weeks Paid Time Off + 7 Company Paid Holidays
• Life Insurance
• Short/Long Term Disability Insurance
• The salary range for this position is $80,000 - $100,000 and is dependent on applicant's relevant skills and experience. 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. Please keep an eye on your spam and junk mail. Please no phone calls regarding the position.

If you are unable to submit your application, please email the recruiting department at careers@cranialtech.com for assistance. 

At Cranial Technologies we’re not just reshaping heads, we’re reshaping lives. Our number one priority is our patients and their families. Families choose us because of the different kind of healthcare experience we offer through exceptional customer service, superior outcomes using the DOC Band® and a passion for the babies we treat.

We are currently looking for an Intake and Scheduling Coordinator to join our team! This is a full-time position, with expected hours of 11 am-7:30 pm EDT (8 am-4:30 pm PDT).

Responsibilities include:

• Provide outstanding customer service to all of our patients
• Educate potential patients about evaluation appointment, treatment process and insurance process
• Patient registration, appointment scheduling and handling of all intake calls for over 100 clinics across the US
• Conduct outgoing patient referral calls for over 100 clinics across the US
• Distribute incoming corporate calls appropriately
• Identify potential conflicts or other trends with the schedule for each clinic location
• Review cost share amounts for treatment when scheduling
• Complete financial agreements
• Upload documents to patient files

Requirements:

• 1 – 2 years customer service experience
• 1 – 2 years experience with computer software
• Exceptional communication and human relations skills in working with people from different backgrounds
• Energetic and enthusiastic personality is a MUST
• Ability to learn new things quickly and apply them in a fast paced, ever-evolving environment
• Professional image in appearance, words and actions
• Detail-oriented with the ability to multi-task

We offer an excellent benefits package

• Medical, Vision, and Dental Insurance
• 401k Retirement Plan
• Flex Spending Plans
• 3.5 Weeks Paid Time Off plus 7 paid Holidays
• Life Insurance
• Short/Long Term Disability Insurance
• The pay range for this position is $17 - $18 per hour. Pay is dependent on the applicant's relevant experience.
• $1,000 Sign-On Bonus*

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. **Please keep an eye on your spam and junk mail**

Please no phone calls to the clinic or offices regarding the position.

If you are unable to submit your application, please email the recruiting department at careers@cranialtech.com for assistance

*internal candidates are not eligible for a sign-on bonus.