Job Application for Product Operations Manager at Credible{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"Credible","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/003/821/resized/Credible_Logo_125x60-02_.png?1495054841"},"title":"Product Operations Manager","datePosted":"2024-07-02","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Durham, North Carolina, United States","addressRegion":"NC","addressCountry":null,"postalCode":null}},"description":"\u003ch2\u003e\u003cstrong\u003eAbout the role\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003eCredible is looking for a user-centric, data-driven, results-oriented Product Operations Manager to join our team to help us build a best-in-class experience for our Operations and Compliance orgs. This is a great opportunity for you to join a growth-stage company and play a critical role in scaling our marketplace.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eEssential Duties and Responsibilities:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eOwn and execute important aspects of the roadmap for building a best-in-class operations experience, positioning Credible as a highly efficient and scalable financial marketplace\u003c/li\u003e\n\u003cli\u003eWork with our operations team to systematically identify and prioritize opportunities to improve operational efficiency through development of internal tools and technology\u003c/li\u003e\n\u003cli\u003eBalance delivering short-term improvements to existing tools with driving the development of long-term revenue generating priorities\u003c/li\u003e\n\u003cli\u003eFocus on workflow and backend improvements to increase operational efficiency and drive conversion\u003c/li\u003e\n\u003cli\u003eCollaborate with our cross-vertical Product Management team to ensure rigorous systems design and balance UX with operations and systems needs\u003c/li\u003e\n\u003cli\u003eWork with our lending partners to continuously optimize our marketplace integrations\u003c/li\u003e\n\u003cli\u003eTranslate technical requirements from engineers or 3rd party APIs into digestible product workflows that can be leveraged during the design process\u003c/li\u003e\n\u003cli\u003eDevelop testing strategies and think through edge case scenarios for all features\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cbr\u003e\u003cstrong\u003eWhat you will bring to the position:\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eExceptional problem solving and communication skills\u003c/li\u003e\n\u003cli\u003eStrong project management skills, and ability to own a roadmap end-to-end\u003c/li\u003e\n\u003cli\u003eAbility to use research, data, experience, and product instincts to identify the most impactful areas\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eAbility to understand how elements of complex systems interact and work collaboratively with engineers to evaluate cost/benefit tradeoffs of different approaches\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cbr\u003e\u003cstrong\u003eEducation and/or Experience:\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e3+ years of experience in Product Management or Product Operations working on consumer Internet or SaaS products, with a focus on internal or external customer experience\u003c/li\u003e\n\u003cli\u003eBachelor's or Master's Degree\u003c/li\u003e\n\u003cli\u003eExperience with at least one of the following:\u003c/li\u003e\n\u003cul\u003e\n\u003cli\u003eLoan origination software\u003c/li\u003e\n\u003cli\u003eDeveloping tools to manage complex customer or operational workflows\u003c/li\u003e\n\u003cli\u003eExperience working closely with product designers, managers and/or technical teams, such as software engineers, from concept through to execution\u003c/li\u003e\n\u003c/ul\u003e\n\u003cli\u003eExperience working with internal stakeholders such as customer support and operations teams is ideal\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eNice to have:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003ePassion for creating exceptional user experiences that address real user needs\u003c/li\u003e\n\u003cli\u003eStrong problem solving skills with an ability to simplify the complex\u003c/li\u003e\n\u003cli\u003eLove optimizing workflows and processes; constantly looking for better ways to do things\u003c/li\u003e\n\u003cli\u003eThrive on collaboration with other teams to accomplish shared goals\u003c/li\u003e\n\u003cli\u003eResourceful and mindful; you move fast but don't break things\u003c/li\u003e\n\u003cli\u003ePossess a build-measure-learn iterative mindset\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eCredible is open to hiring candidates in the following locations: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Massachusetts, Michigan, Missouri, Nevada, New Jersey, New Mexico, New York
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