Job Description

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.

The Conflicts Analyst supports the firm’s risk management need and new business function by collecting necessary information to perform thorough and accurate conflict of interest checks on lateral attorney hiring and proposed new representations. The Analyst is responsible for review and analysis of new matter requests and conflicts information related to firm acceptance of lateral hiring and new matters. The Analyst also assists with the resolution of conflicts issues, and may assist the firm’s Conflicts Attorneys and Senior Conflicts Counsel with conflicts review associated with special projects, such as bankruptcies. 

Workweek Schedule: Monday through Friday, 9 a.m. to 5:30 a.m. ET or CT time. 

Job Responsibilities

• Analyzes information provided with new matter requests for compliance with firm policies and applicable rules of professional responsibility.
• Reviews conflict of interest reports for lateral hires and new firm matters to confirm no potential conflicts problems or to identify conflicts problems in need of resolution.
• Assists conflicts attorneys with resolution strategies and outreach to impacted attorneys within the firm.
• Reviews engagement letters for new clients to ensure compliance with firm templates, as well as the inclusion of special language as needed.
• Reviews new matter scope communications to ensure compliance with firm policies and risk management concerns.
• Assists Conflicts Director, Manager and Assistant Manager with the training of new Conflicts Information Specialists and Conflicts Analysts, as well as ongoing training regarding procedures, process updates, and changes due to software changes, application changes, technical upgrades, and process improvements.
• Assists Conflicts Director and Conflicts Attorneys with issues associated with special projects, such as bankruptcies, lateral groups, or ethics walls.
• Participates in testing, development, and analytic activities associated with the Conflicts Department’s implementation and upgrade of electronic tools, software, applications, and new electronic processes.
• Performs other duties as assigned.

Qualifications

Knowledge, Skills and Abilities

• Basic knowledge of conflicts of interest issues.
• High level of knowledge and ability related to technical systems associated with law firm new business intake.
• Demonstrated ability to communicate clearly and effectively, both orally and in writing, with attorneys and staff.
• Demonstrated ability to organize and prioritize work in a dynamic and complex environment; work independently with attention to detail; adapt to changing priorities; meet deadlines and daily requirements.
• High level of knowledge of internet research.
• Demonstrated ability to follow data entry conventions and enter data accurately.
• Demonstrated ability to master new technology applications.
• Advanced skill in operating standard office equipment, including desktop computers, facsimile machines, copiers, and telephones.
• Intermediate knowledge of Microsoft Office Suite, primarily Word and Excel.

Education

The position requires a Bachelor’s Degree or an equivalent combination of education, training, and experience.

Experience

The position requires a minimum of fours (4) years of increasingly responsible, directly-related conflicts law firm experience or experience in a practice support or legal assistant capacity.

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Job Description

Job Summary:

The ServiceNow Platform Engineer is responsible for the development, management, and growth of the ServiceNow platform within the firm. The Engineer will lead technical efforts to ensure the platform aligns with the firm's business strategy across all US and International offices. The role will also provide consultative technical leadership to the ServiceNow platform's third-party vendor team, maintaining a detailed view of the existing architecture, and designing, developing, configuring, and customizing ServiceNow applications and services. The Engineer will also be responsible for maintaining and continually improving the implemented modules, including ITSM, ITFM, HRSD, ITOM, and SPM. Additionally, the Engineer will collaborate with cross-functional teams to gather requirements and translate them into effective technical solutions.

Responsibilities:

• Administers, configures, and maintains the ServiceNow platform, focusing on IT Service Management (ITSM) and Strategic Portfolio Management (SPM) applications.
• Manages out-of-the-box functionality and perform necessary enhancements, upgrades, and maintenance.
• Develops and implements fixes for bugs and issues in ServiceNow production for ITSM and SPM.
• Creates and modifies forms, fields, and workflows according to requirements.
• Oversees change control and coordinates the release management process for ServiceNow.
• Builds dashboards and reports for IT Management and firm leadership.
• Reports on and manages data within the ServiceNow platform including imports and exports, ensuring data integrity and security.
• Handles onboarding and offboarding of ServiceNow users and ensures effective user access management and platform security, complying with regulations and internal policies.
• Utilizes ServiceNow scripting modules such as Client Scripts, UI Policies, and Business Rules to develop, customize, manage forms and fields.
• Serves as the technical expert for ServiceNow design and support issues.
• Ensures all ServiceNow applications and services are current, reliable, tuned, and accessible in accordance with service level agreements.
• Designs and implements robust ServiceNow platform enhancements to improve functionality and the overall end-user experience.
• Creates and modifies knowledge base articles to enhance user support and documentation.
• Resolves incidents and service requests promptly.

Qualifications

Requirements:

Knowledge, Skills and Abilities:

• Demonstrated knowledge of IT Service Management (ITSM) and Strategic Portfolio Management (SPM) principles.
• Proficiency in ServiceNow scripting modules like Client Scripts, UI Policies, Business Rules, etc.
• Knowledge of scripting languages such as JavaScript, Python, or PowerShell Web service proficiency (REST, SOAP) as well as XML and JSON is preferred.
• Develops and maintains queries against  Microsoft SQL databases such as Microsoft SQL, to prepare reporting statistics (KPIs) and status reports
• Knowledge of ITIL (Change, Incident, Problem Management), hardware and software asset management, and ticketing systems.
• Proficient working with ServiceNow components such as Automated Discovery Tool, Service Catalog, Discovery and Knowledge management is a requirement
• ITIL v3 Foundations certification minimum or working knowledge of the ITSM/ ITIL Framework  is a requirement
• ServiceNow Certified System Administrator (CSA) required.
• ServiceNow Certified System Implementation Specialist is preferred.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Service-oriented mentality with a high sense of ownership and proactive issue resolution.
• Strong communication skills, both verbal and written.

Education

• A bachelor’s degree in computer science, information technology, or a related field. Equivalent training and experience may substitute for education.

Experience

• The position requires a minimum of four (4) years of experience implementing, administering, configuring, and maintaining the ServiceNow platform.
• Minimum of two (2) years of discovery and configuration management (CMDB) experience.

• This position requires up to 25%. Candidates must be able to travel as needed to meet the organization’s needs, and participate in team meetings or on-site projects.

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Job Description

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.

The Senior Business Intelligence Analyst is responsible for transforming data into insights that will drive firm revenue and profitability.  Data analytics, visualization, and modeling will be used to mine, aggregate, organize, and interpret available data to identify opportunities to improve firm performance.  This role will develop reports and dashboards and provide commercial insights to assist in development, management, and achievement of the firm’s financial objectives.

Job Responsibilities

• Analyze and solve complex business challenges characterized by uncertainty, leveraging structured methodologies, robust data analysis and sound judgment to recommend actionable solutions.
• Design, develop and implement comprehensive business intelligence solutions including dynamic dashboards, interactive visualizations and detailed reporting to support data-driven decision making.
• Collaborate cross-functionally to proactively identify opportunities for process improvements, systematically enhancing the efficiency, accuracy and value of reporting and analytics processes.
• Synthesize and communicate key insights across functional teams based on data analysis, translating complex data into clear, impactful insights that drive business decisions.

Qualifications

Knowledge, Skills and Abilities

• Intellectually curious, commercial self-starter who will take ownership of assigned duties and projects.
• Progressively responsible reporting and analysis experience using MS-SQL queries, Microsoft PowerBI, and/or complex MS Excel spreadsheets.
• Ability to apply knowledge or guidance, analyze and interpret data from several sources, solve problems by applying precedent or extrapolating from previous experience.
• Resourceful with a knack for developing creative solutions.
• Demonstrated ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements. Must be detail-oriented and demonstrate a commitment to accuracy and thoroughness.
• Demonstrated ability to provide exceptional client service across all levels of the Firm.
• Ability to understand complex processes and communicate both orally and in writing to a non-technical audience.
• Proficiency in the areas of business intelligence; specifically, SQL, PowerBI, advanced Excel, data analytics, and report development.
• Working knowledge of DAX calculations, queries, and formulas preferred.
• PowerApps skills preferred.

Education

This position requires a Bachelor’s degree in Finance, Economics, or another related field.

Experience

The position requires a minimum of three (3) years of increasingly responsible, directly related experience and demonstrated knowledge, skills and abilities relevant to the position.  Prior experience in the legal industry preferred.

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