About Deskpro
Deskpro is a leading provider of helpdesk software, offering an omnichannel customer support platform that empowers businesses to manage their customer communications efficiently. With a robust set of tools, Deskpro helps organizations deliver exceptional support experiences across multiple channels, including email, chat, voice, and social media. Our platform is highly customizable and integrates seamlessly with various third-party applications, making it the preferred choice for support teams worldwide.

Role Overview
We are seeking an experienced Partner Sales Executive to join our growing team in London. This role will focus on building and expanding Deskpro's partner program to drive sales growth through strategic relationships. The Partner Sales Executive will play a crucial part in identifying, developing, and nurturing relationships with partners and resellers to extend Deskpro’s market reach. This role reports directly to the VP of Sales.

Why Deskpro?
At Deskpro, we are committed to fostering an inclusive and innovative work environment. Located in the vibrant town of Wimbledon, we offer a hybrid work schedule (3 days in-office) to give our team the flexibility to thrive. Join us and contribute to transforming the future of customer support technology.

Key Responsibilities

• Develop and execute a comprehensive partner program strategy to drive new business opportunities and revenue growth.
• Identify and build relationships with key partners, resellers, and technology providers within the SaaS ecosystem.
• Collaborate with the marketing and sales teams to create joint go-to-market plans with partners.
• Train and enable partners to effectively position and sell Deskpro’s platform.
• Track partner performance, providing necessary support to achieve mutually beneficial objectives.
• Lead business development efforts, identifying new markets and partnership opportunities to accelerate growth.
• Report regularly to the VP of Sales on partnership growth metrics and initiatives.

Required Experience & Qualifications

• Proven experience in building and managing a SaaS partner program, with a strong track record of driving sales through partnerships.
• 5+ years of sales, business development, or partner management experience in a SaaS environment.
• Strong understanding of the SaaS sales cycle, particularly in building partnerships that lead to revenue growth.
• Excellent relationship-building, negotiation, and communication skills.
• Ability to work in a fast-paced, hybrid environment with a collaborative mindset.
• Results-oriented with the ability to manage multiple projects and partners simultaneously.

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We're looking for a senior frontend engineer to help us build our SaaS and on-premise helpdesk product. If you love working on products used by thousands of people and want to work in a small but quickly growing company, then read on!

At Deskpro, we make helpdesk software and we have customers of all shapes and sizes from across the globe, including Vodafone, Microsoft, NHS, and Panasonic. Deskpro is a large product with a large variety of features and modules, from email, chat, and voice, to blog posts, knowledgebase, and guides, and everything in between. There's always something new to build.

We have a Wimbledon office but remote opportunities are available for UK-based candidates who can't commute in.

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What you will do as a senior frontend developer

As a senior frontend developer, you will help build new features and modules, you'll be involved in shaping our underlying product frameworks and our internal processes like code reviews and deployment, and you'll get to participate in feature planning and have real input on the direction we take the product and the company as a whole.

You'll be joining a small team where your specific experience will have great impact. You will have a lot of autonomy over your own work and you will get to use your expertise to lead by example.

Deskpro is a small company, and that means you will sometimes be expected to dip in and out of various roles as needs arise. You will learn a lot through the varied work, and you will get satisfaction in shipping software that gets used by thousands.

Technology we use and where we're going

Our frontend is built with React and Typescript. Our product has a GraphQL backend and we use codegen to generate fully typed Typescript interfaces. We love our types!

If you're also interested in the backends, here's some other tech we use: PHP, NodeJS, Docker, Elastic, Redis, and all the services offered by AWS. We have tools and services written in a variety of languages including Javascript, Kotlin, and Go.

We're big fans of using the right tool for the job!

Why should you be interested?

• You'll get to use and learn about many different products, APIs and technologies. Deskpro is the central hub for a lot of companies, and we're always adding new features and modules and integrations.
• You'll get to work with real customers and get a peek into how other businesses operate their businesses.
• You'll get to learn about scaling software as well as scaling the SaaS platform as a whole.
• You'll get to try out new technology. We are constantly updating our stack and are always on the lookout for tools that will help us be more productive.

Examples of projects we've been working on lately

• AI -- Agent productivity tools and chat agents powered by cutting-edge AI features.
• Messenger -- A cross-platform instant messaging tool with advanced automation features.
• Social / Multi-channel messaging -- we are building out generic data structures with flexible ingress APIs to allow connecting Deskpro to any messaging channel including social sites like Twitter and Facebook, but we also envision integrations with systems like eBay messages or Apple/Google app stores. We'll be able to process any kind of communication.

And we have a lot more projects coming up including asset tracking, enhanced reporting tools, approvals, and so much more.

• Experience building web apps with React and Typescript
• A solid understanding of GraphQL. Prior experience with React Apollo GraphQL and codegen are a bonus.
• Experience with Javascript and the Javascript ecosystem. For example, you know how to bootstrap a new product or library.
• You should be a fast learner. We often venture into unknown territory so you should be a Google-fu master and have experience-driven intuition.
• You should have a strong understanding of software architecture with opinions on "the right way" to do things.
• You should be a "do-er". You will have a lot of autonomy over your own work, and you will be expected to work with the team to make sure your projects get shipped.
• You work well with others and enjoy sharing your knowledge and leading by example.
• You should love the colour green. We're putting a big focus on delivering well-tested and super solid software!

• Competitive Salary
• Varied work. Both in terms of what product features you will be working on, but you'll also have the opportunity to immerse yourself in other aspects of the company such as product planning, customer support, etc.
• A mixture of autonomy over your own work and real responsibilities to the team and business.
• Your choice of equipment (most of our devs like Macbook's with two 4k monitors).
• We encourage self-improvement: Company-sponsored server/hosting for your side projects; books; conferences; courses. Just ask!.
• 2 minute walk from shops, restaurants, pubs and gyms.
• Lovely new offices, BBQs in the summer, Monday team breakfasts and Friday lunches. Unlimited coffee, tea, soft drinks and snacks with beers for Friday afternoon.
• BUPA Private Healthcare & Cash Scheme, Pension Scheme, Bike Storage, Season ticket loans, Reduced gym membership.

No recruiters or agencies please

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Deskpro, a leading provider of help desk software, is seeking a Security and Compliance Manager to join our team. As a Security and Compliance Manager at Deskpro, you will be responsible for ensuring the security and compliance of our software and systems, as well as implementing and enforcing policies and procedures to safeguard sensitive data.

We take security seriously, and we work with many enterprise and government clients. In this role, you will have the opportunity to make an impact and contribute to the continued success of Deskpro as a trusted provider of secure help desk solutions.

Responsibilities:

• Manage all existing security and compliance security policies, practices, procedures and systems
• Where required, develop and implement additional security policies, practices and procedures
• Ensure compliance with relevant industry standards and regulations
• Monitor and assess potential security risks and vulnerabilities
• Design and implement security controls, including authentication, encryption, and access controls
• Perform regular security audits and vulnerability assessments
• Engage with customers and prospects regarding custom security and compliance requests
• Conduct security incident response and investigations
• Educate and train employees on security best practices
• Maintain awareness of emerging security threats and solutions
• Collaborate with cross-functional teams to implement security measures
• Stay up-to-date with industry trends and best practices in security and compliance

• Proven experience in a similar role, with a focus on security and compliance
• Deep knowledge of relevant industry standards and regulations (e.g., SOC 2, ISO 27001, GDPR, HIPAA)
• Strong understanding of security principles, technologies, and best practices
• Experience in developing and implementing security policies and procedures
• Familiarity with security tools and technologies, such as intrusion detection systems, firewalls, and data encryption
• Ability to assess and mitigate security risks
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced environment
• Attention to detail and strong analytical skills
• Relevant certifications (e.g., CISSP, CISM, CRISC) are a plus

Competitive benefits package including stock options. Specifics will be dependent on location (either London, UK or Austin, TX, USA).

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