VoIP Application Administrator (Contact Center Plattform) mit deutschen Sprachkenntnissen(REF3446G)
Unser Team betreibt Contact Center Plattformen, wir bieten unseren Kunden Contact Center Lösungen an. Wenn Sie Erfahrung als Systemadministrator haben und offen für den Betrieb von VoIP-Anwendungen sind, bewerben Sie sich um eine Position in unserem Team.
Stellenbeschreibung:
• Betrieb der Telefon- und Anrufverteilungsanlage des Kunden
• Durchführung von Systemverwaltungsaufgaben sowohl auf Hardware- als auch auf Anwendungsebene
• Erkennen, Analyse und Behebung komplexer Fehler, wie z. B. schwer zu diagnostizierende Fälle im Zusammenhang mit der Sprachqualität und den Systemkomponenten
• Wartungsaufgaben (Firmware-Upgrade, Hotfixes, Patch-Management)
• Unterstützung spezifischer Lösungsteams
• Kontaktaufnahme mit deutschen Kollegen, Systemingenieuren und aktive Teilnahme an technischen Telefonkonferenzen
• Analyse von wiederkehrenden Fehlern, Identifizierung der Grundursache und Lösung im Rahmen des Problem-Management-Prozesses
• Dokumentation der Behebung einzelner Incidents und Probleme, und Aufnahme in die Datenbank für bekannte Fehler
• Aktive Teilnahme am Change Management (Planung und Durchführung)
• Verwalten und Aktualisieren der Systemdokumentationen im Falle von Änderungen
• Willigkeit für Rufbereitschaft
Qualifikationen:
• Abgeschlossenes Studium oder relevante Ausbildung in Informatik oder gleichwertige Berufserfahrung
• Gute Deutschkenntnisse in Wort und Schrift (Niveau B2 oder höher) VAGY
• Erfahrung im Systembetrieb/Systemadministration (Windows, Linux)
• Gute analytische Fähigkeiten und Problemlösungskompetenz
Vorteil:
• Englischkenntnisse
• Kenntnisse der Telekommunikations - und Contact-Center-Technologien, VoIP
• Kenntnisse in der Verwaltung von Überwachungssystemen (Icinga)
• Kenntnisse von Service Prozessen, d.h. Kenntnisse der ITIL V3 – Incident- / Change- / Problem- / Configuration Management Prozess
• Kenntnisse der CC-Plattform (Avaya, Genesys, NICE, Verint, VoIP)
• Tiefe Kenntnisse der Betriebssysteme (Windows, Linux)
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Are you passionate about driving impactful projects in Identity and Access Management (IAM) and SignOn topics? Deutsche Telekom's IT division is seeking an experienced Project Manager to drive the topic of our "Access for You" (A4U) Hub. In this role, you will play a pivotal part in shaping the future of IAM within our organization.
Responsibilities:
Why Join Us:
Advantage
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Senior Customer Success Engineer – OTC ( REF3232D)
The Public Cloud Portfolio Unit operates on a national and international level, for medium-sized and large companies. We develop, market and operate agile, cloud-native, forward-looking products and services for the digital world. We see ourselves as innovation drivers and make our customers' business fit for the digital future. Our mission: Together with our customer, shaping the safest, easiest and most efficient transformation to a digitized and cloud-native future.
Your Department
We run Open Telekom Cloud! Open Telekom Cloud is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.
We are measured by delivering a secure, stable and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.
We are looking for people who are professionals and evangelists with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud.
We offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies and an independent work-style.
Your Tasks
As a "Customer Success Engineer - Public Cloud" you understand the latest developments in cloud and container technologies. You will work at times with Open Telekom Cloud customers to develop business applications or to deliver Open Telekom Cloud-focused workshops.
Do you like?
Your Profile
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Senior Engineer Hardware Public Cloud (REF3233Z)
The Public Cloud Portfolio Unit operates on a national and international level, for medium-sized and large companies. We develop, market and operate agile, cloud-native, forward-looking products and services for the digital world. We see ourselves as innovation drivers and make our customers' business fit for the digital future. Our mission: Together with our customer, shaping the safest, easiest and most efficient transformation to a digitized and cloud-native future.
Your Department
We run Open Telekom Cloud! Open Telekom Cloud is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.
We are measured by delivering a secure, stable, and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.
We are looking for people who are professionals and evangelists with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud.
We offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies, and an independent working-style.
Your Tasks
As "Engineer Hardware Public Cloud" you understand the latest developments in cloud and hardware technology. Customer-oriented, you will further develop the hardware architecture of our Open Telekom Cloud platform.
Do you like?
Your Profile
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Cloud backend engineer – backend tools- OTC- REF3308Y
The Public Cloud Portfolio Unit operates on a national and international level, for medium-sized and large companies. We develop, market and operate agile, cloud-native, forward-looking products and services for the digital world. We see ourselves as innovation drivers and make our customers' business fit for the digital future. Our mission: Together with our customer, shaping the safest, easiest and most efficient transformation to a digitized and cloud-native future.
Your Department
We run Open Telekom Cloud! Open Telekom Cloud is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.
We are measured by delivering a secure, stable and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.
We are looking for people who are professionals and evangelists with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud.
We offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies, and an independent working-style.
Your Tasks
As " Cloud Backend Engineer OTC" you understand the latest developments in cloud and container technology. You will develop and enhance our Open Telekom Cloud platform in a customer-oriented manner.
Do you like?
Your Profile
You will be working in the European Union to meet our customers' data security and privacy requirements.
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Network Services – QA tester ( REF2812R) OTC
The Public Cloud Portfolio Unit operates on a national and international level, for medium-sized and large companies. We develop, market and operate agile, cloud-native, forward-looking products and services for the digital world. We see ourselves as innovation drivers and make our customers' business fit for the digital future. Our mission: Together with our customer, shaping the safest, easiest and most efficient transformation to a digitized and cloud-native future.
Your Department
We run Open Telekom Cloud! Open Telekom Cloud is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.
We are measured by delivering a secure, stable and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.
We are looking for people who are professionals and evangelists with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud.
We offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies, and an independent working-style.
Your Tasks
As "Tester Quality Assurance Public Cloud" you understand the latest developments in cloud and container technology. Customer-oriented, you will further develop the stability, reliability and quality of our Open Telekom Cloud platform.
Do you like?
Your Profile
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Senior Network Architect for Cloud (Open Telekom Cloud) - REF2816V
As a "Senior Network Architect for Cloud" you understand the latest developments of physical or virtual networks in cloud and container technology. You drive the further development of the network in our OpenStack-based cloud platform in the interest of customers and the OpenSource community.
This includes the following tasks:
Requirements:
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Senior Network Architect for Cloud (Open Telekom Cloud) - REF3257Y
As a "Senior Network Architect for Cloud" you understand the latest developments of physical or virtual networks in cloud and container technology. You drive the further development of the network in our OpenStack-based cloud platform in the interest of customers and the OpenSource community.
This includes the following tasks:
Requirements:
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Senior Cloud DevOps Engineer - Python (Open Telekom Cloud) - REF2956P
The Public Cloud Portfolio Unit operates on a national and international level, for medium-sized and large companies. We develop, market and operate agile, cloud-native, forward-looking products and services for the digital world. We see ourselves as innovation drivers and make our customers' business fit for the digital future. Our mission: Together with our customer, shaping the safest, easiest, and most efficient transformation to a digitized and cloud-native future.
Your Department
We run Open Telekom Cloud, a public cloud standard product based on open source community software and driven by principles of DevOps and with SRE in mind. This also includes DevSecOps and GitOps approaches. We have Software Developers, backend experts, fullstack engineers, SREs, and other roles working hand-in-hand. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.
We are measured by delivering a secure, stable and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.
We are looking for people who are professionals and evangelists with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud.
We offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies and an independent work-style.
Your Tasks
As a "Developer Public Cloud" you understand the latest developments in cloud and container technology. Customer-oriented, you will develop new products and automation solutions for the Open Telekom Cloud.
Do you like?
Your Profile
Experience and knowledge in these areas are a plus:
Application administration:
Toolset – you will be working with:
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Product Manager (m/w/d) for Open Telekom Cloud - REF2789E
Tasks:
Are you passionate about products? We share your enthusiasm! At Open Telekom Cloud, we're seeking a dynamic Product Manager to join our team. In this role, you'll take charge of managing your own product portfolio right from the start. You'll play a pivotal role in enhancing our existing product lineup and introducing exciting new offerings to the market. You can expect upcoming tasks:
Profile:
We are looking for an applicant who has high expectations of themselves, is conscientious but also open-minded and communicative. You will be able to present and explain complex IT solutions according to the target group. The following description rounds off your profile:
If you are ready to take on a challenging yet rewarding role where you can make a significant impact, we invite you to apply for the position of Product Manager. Join us on our journey to consolidate and further expand our leading position in the public cloud segment.
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The Public Cloud Portfolio Unit operates on a national and international level, for medium-sized and large companies. We develop, market and operate agile, cloud-native, forward-looking products and services for the digital world. We see ourselves as innovation drivers and make our customers' business fit for the digital future. Our mission: Together with our customer, shaping the safest, easiest and most efficient transformation to a digitized and cloud-native future.
Your Department
We run Open Telekom Cloud! Open Telekom Cloud is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.
We are measured by delivering a secure, stable and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.
We are looking for people who are professionals and evangelists with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud.
We offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies, and an independent working-style.
Your Tasks
As "Tester Quality Assurance Public Cloud" you understand the latest developments in cloud and container technology. Customer-oriented, you will further develop the stability, reliability and quality of our Open Telekom Cloud platform.
Do you like?
Your Profile
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Service Delivery Manager - REF2831V
Introduction:
Open Telekom Cloud (OTC) is one of the top performing and fastest growing OpenStack based public cloud providers on the European market. OTC delivers high quality cloud based solutions with focus on felxibility, security and sustainability.
We are searching for an experienced Service Delivery Manager in our customer facing organization, in order to support our goal in building and maintaining strong customer relationships.
Main responsbilities are overseeing business and customer requirements, supporting stakeholders and corresponding teams, contract and invoicing management.
We are searching just for you if you gained a high level of experience in Service Delivery and IT Service Management, and you have a strong background working in an agile environment.
Both our organization and our customer base are international, mainly English and German speaking. Knowledge of these languages in spoken and written form is a must.
The following tasks are your responsibility:
Requirements:
Language skills:
Advanced English and/or German language skills
Experience and knowledge in these areas are a plus:
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Job Description
As a Senior AWS Solution Architect & Senior AWS Cloud Consultant you fulfill the following tasks:
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Solution Engineer_Images (OTC) - REF3336Q
Company Description
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Job Description
The Public Cloud Portfolio Unit operates on a national and international level, for medium-sized and large companies. We develop, market and operate agile, cloud-native, forward-looking products and services for the digital world. We see ourselves as innovation drivers and make our customers' business fit for the digital future. Our mission: Together with our customer, shaping the safest, easiest and most efficient transformation to a digitized and cloud-native future.
Your Department
We run Open Telekom Cloud! Open Telekom Cloud is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.
We are measured by delivering a secure, stable and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.
We are looking for people who are professionals and evangelists with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud.
We offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies, and an independent working-style.
Your Tasks
As "Solution Engineer OTC" you understand the latest developments in cloud and container technology. You will operate and enhance our Open Telekom Cloud platform in a customer-oriented manner.
Do you like?
Your Profile
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System Administrator - Mission Controll - REF3153X
As "System Administrator, OTC Mission Control" your primary task is monitor and troubleshoot our Cloud Solution. As a member of the Mission Control Squad you have react to system status changes, alarms and anomalous conditions. Your task includes to do the immediate steps needed on an event, start the investigation, execute corrective actions, and notify and involve, our specialists of the affected systems. This task is a purely technical task no interaction with customers.
Tasks:
• You work enthusiastically and hands-on directly on the technology.
• You will solve complicated problems in daily operations and implement solutions so that errors do not occur again.
• You take care of an adequate monitoring in your area of responsibility
• You will work together with specialists from our team and other Deutsche Telekom teams on the technology topics of Public Cloud, Open Source and Security.
• You will work with the help of our experts, you will have a great opportunity to learn the full extent of our commercial Public Cloud solution.
• Interested in Cloud Technologies (Public Clouds, OpenStack, Kubernetes, Terraform)
• Basic understanding of networking concepts
• Practical experience with OpenStack-based cloud is an advantage
• Daily routine in handling the Linux-/Unix command line
• Good knowledge of agile development processes is an advantage
• Business fluent in English, written and spoken.
• You will work in the European Union to meet the data security and privacy requirements of our customers.
• Willingness to work in shifts (7/24)
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Devops Engineer - Telekom Cloud Create (Open Telekom Cloud) - REF3156S
We run Open Telekom Cloud! Open Telekom Cloud is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.
We are measured by delivering a secure, stable, and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.
We are looking for people who are professionals and evangelists with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud.
We offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies, and an independent working-style.
As an Engineer, you understand the latest developments in cloud and hardware technology. Customer-oriented, you will further develop the hardware architecture of our Open Telekom Cloud platform.
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Solution Engineer (OTC) - REF3164X
The Public Cloud Portfolio Unit operates on a national and international level, for medium-sized and large companies. We develop, market and operate agile, cloud-native, forward-looking products and services for the digital world. We see ourselves as innovation drivers and make our customers' business fit for the digital future. Our mission: Together with our customer, shaping the safest, easiest and most efficient transformation to a digitized and cloud-native future.
Your Department
We run Open Telekom Cloud! Open Telekom Cloud is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.
We are measured by delivering a secure, stable and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.
We are looking for people who are professionals and evangelists with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud.
We offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies, and an independent working-style.
Your Tasks
As "Solution Engineer OTC" you understand the latest developments in cloud and container technology. You will operate and enhance our Open Telekom Cloud platform in a customer-oriented manner.
Do you like?
Solve complex problems in the daily operation of a hyper-scaler's cloud backend.
Consistently automate with common automation frameworks.
Work in a team of specialists where everyone helps each other in an open and trusting manner.
Work in proactive and agile way
Participate / coordinate in process oriented manner of the daily activities, incoming customer requests
Your Profile
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Cloud Engineer (Open Telekom Cloud) REF2981W
We run Open Telekom Cloud! Open Telekom Cloud is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.
We are measured by delivering a secure, stable, and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.
We are looking for people who are professionals and evangelists with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud.
We offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies, and an independent working-style.
As an Engineer, you understand the latest developments in cloud and hardware technology. Customer-oriented, you will further develop the hardware architecture of our Open Telekom Cloud platform.
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Cloud Backend Engineer - Private Cloud Squad - OTC- REF3066S
As "Backend Engineer OTC" you understand the latest developments in cloud and container technology. You will develop and enhance our Open Telekom Cloud platform in a customer-oriented manner.
Do you like?
Your Profile
You will be working in the European Union to meet our customers' data security and privacy requirements.
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Backend engineer – Platform as a service squad - REF3166Q
The Public Cloud Portfolio Unit operates on a national and international level, for medium-sized and large companies. We develop, market and operate agile, cloud-native, forward-looking products and services for the digital world. We see ourselves as innovation drivers and make our customers' business fit for the digital future. Our mission: Together with our customer, shaping the safest, easiest and most efficient transformation to a digitized and cloud-native future.
Your Department
We run Open Telekom Cloud! Open Telekom Cloud is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.
We are measured by delivering a secure, stable and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.
We are looking for people who are professionals and evangelists with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud.
We offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies, and an independent working-style.
Your Tasks
As a “Backend Engineer OTC” you understand the latest developments in cloud and container technology. You will develop and enhance our Open Telekom Cloud platform in a customer-oriented manner.
Do you like?
Your Profile
Must have:
You have the following soft skills:
And some Nice to have:
You will be working in the European Union to meet our customers' data security and privacy requirements.
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