DNAnexus is hiring a Remote Sr. Technical Writer
Job Description
Position Overview:
Are you passionate about creating truly engaging and easy to use technical documentation? If so, we are looking for a Senior Technical Writer to join our team. This person will focus on designing, developing and editing, publishing technical content.
This role requires someone who enjoys documenting and writing technical material in a user friendly way to make it easy for a user to understand how to use the platform with a strong understanding of each user persona, their needs, their technical expertise to design material for the user persona. This person will also be responsible for developing content that helps internal stakeholders better understand the feature -its use, its value and how customers will use this feature.
RESPONSIBILITIES:
Create online guides, reference docs, and tutorials for technical audiences (, Bioinformaticians, Data Scientists, API Developers, Physician, Non Technical User, SQL engineers, application developers, etc).
Engage directly with product managers, software engineers, and UI designers to ensure all features, enhancements, and changes are fully documented.
Work with release engineers and dev ops to deliver weekly product updates and documentation.
Work with support engineers and customer success managers to help drive customer engagement and adoption, which may include:
Contributing to Knowledge Base articles and Community questions.
Authoring and editing technical blog posts.
Developing training materials, implementation guides, migration guides, best practices, and FAQs.
Qualifications
REQUIRED SKILLS/ EXPERIENCE:
10+ years creating technical product documentation from scratch, as well as from specs.
Strong technical understanding of platforms like Snowflake, AWS, Oracle, Teradata, Redshift, SQL Server, etc); comfortable working with Data platform terminology.
Experience with one or both of the following:
Exposure to using and documenting any of the following security and governance technologies:
Identity and Access Management (SSO, OAuth, MFA, RBAC, SCIM, etc)
Networking and Private Connectivity (AWS PrivateLink, Azure Private Link, Google Cloud Private Service Connect)
Governance (data masking/tokenization for column-level security, row-level security, data classification and anonymization, etc)
Privacy-enhancing technologies like differential privacy
Data clean rooms
Expose to using and documenting any of the following data engineering and data storage technologies:
ETL/ELT and BI.
Data lakes, Apache Iceberg, cloud storage.
Data pipelines (Kafka, streaming).
Open-source platforms and authoring/publishing tools for a "Docs-as-Code" approach (Git, RST/Sphinx, Markdown, DITA XML, etc).
In-depth knowledge of the content development lifecycle, including:
Identifying and understanding the information needs of the audience.
Gathering information, interviewing SMEs, and conducting research.
Authoring, publishing, and managing online/web content.
Required Skills & Competencies:
Cross-Functional Collaboration: Ability to work effectively across functions, ensuring that product marketing strategies are aligned with overall business objectives.
User Empathy Mindset: Deep understanding of the user and the ability to translate the feature to the users met needs and how to use the feature
Customer-Centric Approach: Strong ability to translate customer needs into effective learning tools
Communication Skills: Excellent written and oral communication skills, with the ability to clearly define and articulate feature use messaging to various stakeholders through writing.
Education & Experience:
Experience: 7-10 years of experience in documentation creation, case study writing, with a focus on healthcare, biotechnology, or a related field.
Agile Methodology: Experience working with teams using Agile methodologies, with a demonstrated ability to foster a collaborative and matrixed team environment.
Regulatory Knowledge: Familiarity with regulatory environments in global markets and the ability to navigate complex compliance requirements.
Project Management: Strong project management skills to ensure all documentation needs are scheduled and being executed upon.
Travel Requirements:
None
Salary and Other Compensation:
The annual base salary for this position is $127,000- 137,000 with a 10% annual bonus component.. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, flexible paid time off, 12 weeks of paid parental leave, and national holidays paid.
See more jobs at DNAnexus
DNAnexus is hiring a Remote Sr. Software Engineer
Job Description
Who We’re Looking For
You are a software engineer who wants to build core technologies for scaling up systems to thousands of servers for managing and analyzing petabytes of data. In this position, you will work on building an event driven automation platform. You will be responsible for designing a product that is highly available, fault tolerant and responsive from the ground up. You will also evolve this platform beyond operational automation into new and exciting areas.
Responsibilities
- Design and build scalable infrastructure specifically targeted to the cloud environment
- Design, document, and implement new web service APIs for internal and external services
- Work closely with computational biologists and scientists to understand domain-specific needs
- Work closely with architect and product manager to build features
- Identify scalability/reliability limits in both our system as well as 3rd party technologies
- Build and maintain critical system components for scalable distributed system.
- Enable integration of DNAnexus services with external systems
- Provide technical leadership for a small team and act as the interface to external teams for technical issues
Qualifications
Qualifications
- 5+ years of core software development experience
- Experienced with NodeJS/Javascript and/or Python
- Team-oriented, with strong communication skills
- Strong computer science background, including low-level systems and algorithmic complexity
- Demonstrated ability to pick up new technologies and quickly adapt to new paradigms
- Bachelors in Computer Science. Masters preferred
Nice to Have
- Knowledge of AWS, including VPC, IAM, Lambda
- Proficient in Typescript
- Database experience in document and/or relational databases (MongoDB)
What We Care About
- Curiosity and humility. We are dedicated to learning and constantly improving. We hope you also value "unknown unknowns" and have a natural drive to figure out how everything works.
- Agility and ownership. Our teams have a high degree of freedom on how they build their systems, but they also take full ownership of what they deliver, in the long run.
- Monitoring and automation. We strongly believe that a fully automated system is key to rapid iterations, while an extensive set of metrics highlights what needs to be done.
- Balancing research and product. We value staying up-to-date on cutting edge research, while also shipping meaningful products enabling researchers to fulfill their mission.
Salary and Other Compensation:
The annual base salary for this position is $160,000- 170,000 with a 8% annual bonus component.. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, flexible paid time off, 12 weeks of paid parental leave, and national holidays paid.
See more jobs at DNAnexus