DocMatter is an ambitious, growth-state company that is changing the face of collaboration for the medical community and is hiring exceptional individuals that want to contribute to that mission. We are fast becoming a household name among clinicians worldwide who consistently rely on the DocMatter platform to connect with their peers, learn from experts, gain insights, and stay up to date with the latest clinical data, best practices, and therapeutic innovations in medicine. Our goal is to bring our innovative platform to every clinician in the world.
We have developed a peer-to-peer collaboration platform that enables seamless knowledge sharing among healthcare professionals worldwide. As the Manager of the Customer Success Team, you will play a key role in ensuring the success of both client support, and clinician-focused initiatives that align with our strategic goals, ensuring high satisfaction and effective utilization of our platform. You will oversee the teams that support our clinicians, medical device and pharmaceutical partners, and medical societies. Your focus will be on aligning customer success efforts with overall company KPIs to ensure that clinicians and clients maximize their use of the DocMatter platform.
Responsibilities
Team Management and Collaboration
Performance and KPI Management
Training and Development
Data & Operations Management
Recruiting & Onboarding
Management Experience:
Recruiting and Hiring:
Remote Team Management:
Healthcare Background:
Training and Onboarding:
KPI Development:
Process Development and Refinement:
Communication and Interpersonal Skills:
Attention to Detail:
Preferred Requirements:
- Experience working in a start-up environment or a fast-paced team, demonstrating adaptability and growth.
- Familiarity with the clinical environment and experience communicating with clinicians to understand their workflows and challenges.
- Experience working with medical device and pharmaceutical clients
- Background in working with medical device or pharmaceutical companies, with an understanding of industry-specific challenges and regulations.
Additional Considerations:
- Bachelor’s degree required. Candidates with <4+ years of experience post bachelor’s degree may not meet the criteria. Candidates with recent experience in customer success or related roles will be preferred.
- Ideal candidates should have demonstrated recent experience in building and scaling customer success functions, with a focus on operational improvement and strategic alignment with organizational goals.
Location: Candidates must be based in the US.
All full-time roles include series A equity with significant upside and health, dental and vision, long-term disability, and life insurance.
Our employees are passionate about elevating the practice of medicine and our seasoned leadership team has a breadth of experience across industry and research. Come and join some of the smartest minds in San Francisco tackling one of the great opportunities to advance the global medical field!
DocMatter Values:
Mission-Driven:
○ Our singular focus is improving patient outcomes through scalable collaboration
○ We provide personalized support to clinicians, empowering them with our technology
○ We accelerate the adoption of best practices by enabling continuous knowledge-sharing across medicine
○ We believe deeply in our work supporting a global Community of clinicians
People-First:
○ We treat each other with respect, kindness, and empathy no matter what
○ We always assume best intent when disagreeing, or working through challenges
○ We care about our people, and consistently recognize good work
○ We are inclusive, and foster an environment of belonging
Operational Excellence:
○ We believe in process, measurement, and continuous improvement
○ We set ambitious goals and embody grit, determination, and perseverance in achieving them
○ We share resources and work together to solve problems
○ We are responsive, punctual, and prepared
Collaboration:
○ We are clear, concise, and professional in speech and writing to colleagues and customers
○ We ask for help when we need it, and prioritize helping each other
○ We are proactive, honest, and constructive in our communication internally and externally
○ We maintain composure in stressful situations
Accountability:
○ We do our best work, and hold each other to high standards
○ We are transparent and question actions inconsistent with our values
○ We regularly collect and share feedback
○ We focus on measurable results
See more jobs at DocMatter Inc.
DocMatter is an ambitious, growth-stage company that is changing the face of collaboration for the medical community and is hiring exceptional individuals that want to contribute to that mission. We are fast becoming a household name among clinicians worldwide who consistently rely on the DocMatter platform to connect with their peers, learn from experts, gain insights, and stay up to date with the latest clinical data, best practices, and therapeutic innovations in medicine. Our goal is to bring our innovative platform to every clinician in the world.
We have built a peer-to-peer collaboration platform that facilitates knowledge transfer across a global network of healthcare professionals. As a Community Manager on the Clinical Engagement Strategy team, you will be responsible for driving the success of clinician-facing projects that contribute to strategic alignment with our partners from medical device and pharmaceutical companies, and medical societies, and help to foster collaboration and education in networks of physicians. You will work to align projects with overall company KPIs in support of the clinicians and researchers who use DocMatter to collaborate.
Hear what our doctors are saying: Clinician Testimonial Video
Responsibilities
Team Management
Training and Development
Data & Operations Management
Recruiting & Onboarding
Preferred Requirements
All full-time roles include series A equity with significant upside and health, dental and vision, long-term disability, and life insurance.
Our employees are passionate about elevating the practice of medicine and our seasoned leadership team has a breadth of experience across industry and research. Come and join some of the smartest minds in San Francisco tackling one of the great opportunities to advance the global medical field!
DocMatter Values
Mission-Driven
People-First
Operational Excellence
Collaboration
Accountability
See more jobs at DocMatter Inc.