DomainTools is looking for an experienced Global Account Manager to help enable DomainTools customers to see the highest value from our data services. The ideal candidate will be a proven relationship builder with a deep passion and curiosity about technology and demands the highest level of customer support.

You will use your extensive experience and consultative selling skills to communicate our solutions to a highly technical audience at some of the largest companies in the world. You will be responsible for maintaining relationships with our customers to drive high retention rates and successfully position DomainTools as a critical element in their security architecture.

You will be responsible for managing accounts from initial onboarding through securing renewals while also having responsibility for expanding and growing bookings within your accounts.

We want a collaborative and energetic individual that will  drive superior customer engagement.  This role will contribute to the overall go-to-market (GTM) team, work in a dynamic environment and deliver messaging and product feedback back into the rest of the organization.

Location: Remote - US

Compensation: $100,000 - $130,000 OTE

The Global Account Manager role includes but is not limited to the following responsibilities:

• Manage the customer lifecycle including onboarding, adoption, consumption, and training for active contract customers once a formal hand off occurs from the Account Executive (AE) to ensure continued high retention rates.
• Become a trusted advisor, customer advocate, driving relationships with key customers and creating new champions within accounts.
• Drive expansion in your accounts, managing your sales process from prospecting to close including forecasting, opportunity qualification, and meeting quota targets associated with Upgrades, New Departments, and Lift within assigned Book of Business.
• Maintain consistent customer engagement throughout the year through quarterly business reviews (QBRs), product roadmap and feature release updates, and  product consumption updates.
• Complete renewals on-time for all active contracts within assigned Book of Business
• Independently conduct effective discovery calls with customers ideally leveraging Force Management Command of Message and Command of Sales (MEDDICC) customer engagement methodology.
• Collaborate with the Sales team and other stakeholders to ensure the existing customer base is receiving the value they expected from their scoped and designed solutions.  
• Build, maintain, and develop knowledge to become an expert on Cyber Threat Intelligence and DomainTools’ data, as well as the competitive landscape.
• Utilize Salesforce and Vitally the Customer Success Software, to maintain accurate and timely customer engagements, customer health, pipeline management, opportunity management, and forecasting data.  

Requirements 

• 3+ years experience in global multinational account management roles working with technology solutions
•  Direct account experience working with the largest global organizations (Global F100) and country governments.
• Direct experience with cybersecurity solutions, DNS specific experience preferred
• SaaS offerings experience, with a proven track record of success in both retention and expansion
• Ability to influence key decision makers and to negotiate effectively based on value and time to close
• An analytical approach to customer engagement, pipeline management, and improving overall customer success and support  
• Ability to multitask and manage multiple priorities effectively, collaborate internally to get things done and be accountable for your performance based on assigned goals.
• Be available to travel during the year to represent DomainTools at trade events and shows to help drive pipeline growth and increase DomainTools brand presence
• Meet or exceed role specific KPIs

DomainTools is the global leader for Internet intelligence and the first place security practitioners go when they need to know. The world's most advanced security teams use our solutions to identify external risks, investigate threats, and proactively protect their organizations in a constantly evolving threat landscape. DomainTools constantly monitors the Internet and brings together the most comprehensive and trusted domain, website and DNS data to provide immediate context and machine-learning driven risk analytics delivered in near real-time.

DomainTools offers a comprehensive benefits package to our employees that includes fully paid medical, dental and vision insurance premiums, a 401k retirement plan with company matching, basic life insurance, flexible PTO and additional well-being benefits.

DomainTools embraces diversity, equity, and inclusion to its fullest as an equal opportunity employer. We build our teams so creativity and innovation can flourish. We believe inclusivity and equity fosters innovation and growth; and we harness this mindset to drive a culture that serves our employees and our customers. We encourage people of all backgrounds, ages, perspectives, and skill sets to apply; and do not discriminate based on age, religion, color, national origin, gender, sexual orientation, gender identity, marital status, veteran status, disability, or any other characteristic protected by law.

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As a Senior Product Marketing Manager for DomainTools, you will be part of a team that is tasked with developing messaging and positioning to highlight how we enable our customers to better protect their infrastructure from bad actors. You will work closely with the product and sales teams creating compelling content to help customers understand use cases and value propositions, as well as support marketing campaigns that drive customer engagement and adoption - with a focus on EMEA and Ecosystem Partners. 

The ideal candidate has a passion for helping their colleagues, a desire for learning more about the cybersecurity market, and translating how DomainTools can be used to provide domain and DNS infrastructure intelligence to empower incident response, threat hunting, etc. 

Location: Remote - US

Compensation: $120K - $180k + 10% annual bonus

Key Job Responsibilities

• Competitive Analysis: Have a deep understanding of domain and DNS Infrastructure Intelligence and where we sit in the market to supply our GTM team with competitive analysis.
• EMEA Support: Work with our pre-sales and post-sales EMEA sales reps to understand their market, drive meaningful content, and lasting relationships with prospects and customers.
• Channel Support: Alongside our VP of Global Ecosystems, own all external messaging for our core technology and channel partners - driving new business and increased engagement across various platforms (SIEM, SOAR, TIP, ITSM, EDR, etc.). 
• Post-Sales Enablement: Work closely with our account managers to provide content and collaboration on post-sales motions.
• Sales Enablement: Enable our sales team to execute effectively against their goals, through clear and concise content that is aligned with our ICP.
• ICP and Persona Documentation: Building off of our ICP data, work to help our GTM team understand the primary pain points and challenges in order to build meaningful and consultative relationships.
• Compliance Mapping: Have a great understanding of regulatory compliance standards and frameworks to establish where DomainTools can help organizations - creating content to support compliance mapping.

Qualifications

• 8+ years of cybersecurity product marketing experience. 
• Strong understanding of domain and DNS infrastructure intelligence and where DomainTools sits in the market.
• Excellent writing skills with the ability to adapt to specific personas, integrated market trends, and meet specific deadlines.
• Creative thinker with the ability to think outside of the box.
• Exceptional communication and collaboration skills, capable of working effectively across teams and with senior management.
• Ability to share your ideas and the DomainTools messaging externally and internally via presentations, speaking engagements, or on social media.

DomainTools is the global leader for Internet intelligence and the first place security practitioners go when they need to know. The world's most advanced security teams use our solutions to identify external risks, investigate threats, and proactively protect their organizations in a constantly evolving threat landscape. DomainTools constantly monitors the Internet and brings together the most comprehensive and trusted domain, website and DNS data to provide immediate context and machine-learning driven risk analytics delivered in near real-time.

DomainTools offers a comprehensive benefits package to our employees that includes fully paid medical, dental and vision insurance premiums, a 401k retirement plan with company matching, basic life insurance, flexible PTO and additional well-being benefits.

DomainTools embraces diversity, equity, and inclusion to its fullest as an equal opportunity employer. We build our teams so creativity and innovation can flourish. We believe inclusivity and equity fosters innovation and growth; and we harness this mindset to drive a culture that serves our employees and our customers. We encourage people of all backgrounds, ages, perspectives, and skill sets to apply; and do not discriminate based on age, religion, color, national origin, gender, sexual orientation, gender identity, marital status, veteran status, disability, or any other characteristic protected by law.

See more jobs at DomainTools

Apply for this job