Job Description

Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position. 

• Managing and balancing multiple projects with varying project scopes, project plans, motivate and negotiation with stakeholders to complete project on time.
• Creating long- and short-term project plans, including setting targets for milestones, adhering to timelines while planning resource activities related to the project plan
• Delegating tasks on the project to stakeholders best positioned to complete them
• Perform risk assessments to develop response strategies and mitigation plans
• Establish and execute a stakeholder analysis and a project communication plan
• Prepare project status reports and develop implementation plans by collecting, analyzing(cost benefit and ROI’s), and summarizing information and trends
• Communicating with stakeholders, team members and the process /project owner what the project plans, status and risks are to maintain and meet project objectives and deliverables
• Navigating through complex issues within a project and driving to the most effective decisions and outcomes to meet customer objectives
• Leading as a point of contact for teams to ensure team actions remain in synergy
• Monitoring and controlling the project plan, scope, and risks on the project to maintain customer expectations, make improvements, or take corrective action.

• Identify problems, review related information to develop and evaluate options, implement solutions, and the need for project resources
• Track and report project management time and assume overall responsibility for the success of the project implementation
• Other duties as assigned as company needs dictate.

Qualifications

An equivalent combination of education, training and experience will be considered.

• Must have a Bachelor’s Degree in management, business, or a related field
• Must have 2+ years’ professional experience in a Project Management or Improvement Project Leader role
• 3+ years industry knowledge or experience as a project manager in an Enterprise Software company or equivalent preferred
• Must have demonstrated and/or certified in use of various Project Management models
• Demonstrated and/or certification in work process improvement
• Proven leadership skills: conflict resolution, active listening, motivating, developing, and directing team members as they work on the project plan and deliverables
• Must have excellent communication, persuasive, interpersonal and negotiation skills
• Must be able to understand the implications of new information for both current and future problem-solving and decision-making
• Must be able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to manage change and manage others through the change process
• Time management skills
• Ability to delegate effectively to meet the company’s objectives and goals.

WORK ENVIRONMENT

Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Ability to motivate in a remote environment.

PHYSICAL ABILITIES

Physical abilities that are commonly associated with the performance of the functions of this job.  The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Light sedentary office work.
• Some overnight travel required

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

NOTE TO COLORADO RESIDENTS: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or date of school attendance or graduation. You will not be penalized for redacting or removing this information.

EEO Statement: EAC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

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Job Description

Responsibilities  - Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position. 

• Preparing and delivering software demonstrations and providing customer-specific mentoring to enhance clients' knowledge and understanding of the software. 

• Creating a client-centric environment that fosters a logical and comprehensive approach to mastering PTC tools, ultimately improving clients' current state. 

• Helping customers recognize the potential benefits of PTC software, platforms, and processes, thereby driving increased sales of software, services, and training. 

• Run client workshops to both educate the client and identify where and how our solutions could help them improve.  

• Offer business strategy guidance to clients, assisting them in identifying the appropriate software and licensing to enhance their current operations or achieve their desired future state. 

• Collaborate closely with the customer experience team and other departments to provide ongoing strategic support and guidance to our top customers. 

• Other duties assigned as company needs dictate. 

Qualifications

An equivalent combination of education, training and experience will be considered. 

• Bachelor’s or Master’s degree in a technical field (Computer Science, MIS, or Engineering) preferred 

• Minimum of 5 years of relevant experience (10 years preferred). 

• Expertise in PLM solutions software and data management. 

• Experience with PTC products, specifically Windchill and CREO preferred. 

• Experience in sales demonstrations, technical education for adults, or working in a technical role at a manufacturer or distributor. 

• Ability to deliver technical information effectively for demonstrations or educational purposes. 

• Must have excellent verbal, written, and interpersonal communication skills. 

• Must have the ability to work with time-sensitive deadlines, multi-task, and meet the project and corporate goals while working in stressful situations. 

• Must possess good organizational skills, be able to work independently with focus and discipline to achieve the customer and company goals. 

• Ability to perform consistently with high collaboration and output. 

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Job Description

Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position. 

• Develop and execute marketing campaigns to promote our business unit and improve lead nurturing across multiple channels, including email, social media, digital advertising, and content marketing. 

• Create high-quality content for marketing channels, including blog posts, case, studies, social media posts, and other innovative opportunities to educate and engage our audience. 

• Collaborate with sales teams to ensure innovation and optimization of campaigns which align with the company’s goals, attract customers in the market, and support the customer journey including the development of sales enablement materials to support the sales process. 

• Conduct market research and analysis to identify target audiences, trends, and competitive landscape. 

• Manage and optimize marketing campaigns from concept to execution, tracking, analyzing, and reporting on performance. 

• Monitor the company’s website and ensure content is current, optimized for search engines, and aligned with brand messaging. 

• Assist in creating materials, presentations, and sales collateral to increase brand awareness. 

• Assist with and participate in planning and executing product launches, promotional activities, trade shows, and weekly internal marketing updates virtually and/or in-person. 

• Collaborate with internal teams to ensure alignment and consistency across all marketing efforts. 

• Maintain knowledge and understanding of industry trends, best practices, and emerging technologies in marketing, and share knowledge and insight with the broader team. 

• Strategic role in planning and decision-making, lead major projects, mentor team members 

• Other duties as assigned as company needs dictate. 

Qualifications

An equivalent combination of education, training and experience will be considered.  

• Bachelor’s Degree in Marketing, Business, or related field preferred.  

• 5+ years’ experience in content creation, strategic marketing, product marketing, or related position. 

• Must be able to commute to Minneapolis, MN office location 3 times per week. 

• Experience in data management and governance, including data cleansing, data enrichment, and data quality management.  

• Understanding of HTML, digital tools, and platforms such as Act-On, Google Analytics, CRMs, and WordPress. 

• Must have extensive experience with the Adobe Suite of products. 

• Experience in project management platforms and framework. 

• Experience with marketing technology platforms, including CRMs, marketing automation tools, and analytic platforms. 

• Strong analytical skills, ability to measure success of the campaign, be creative, and have a “think outside the box” mentality. 

• Must be available to attend promotional events which may require working outside of normal business hours as needed. 

• Must have excellent verbal, written, and interpersonal communication skills. 

• Must have ability to work with time-sensitive deadlines, multi-task, and meet the project and corporate goals while working in stressful situations. 

• Must possess good organizational skills, be able to work independently with focus and discipline to achieve the customer and company goals. 

• Ability to perform consistently with high collaboration and output. 

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Job Description

Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.

• Engage with System Administrators, Field Consultants, Developers, and Engineers onsite at customer locations or virtually to reactively and proactively diagnose software issues pertaining to the deployment, customization, or operation of PTC’s product integrations.
• Provide and document solutions or offer potential on-site assistance for complex customer issues, emphasizing a customer-centric approach.
• Ensure easy accessibility for customers through their preferred communication channels.
• Strive collectively to identify the best solution (defect fixes, workarounds, alternative approaches) to deliver resolutions while maintaining a best-in-class customer experience.
• Operate effectively, clearly, and succinctly and demonstrate an awareness of the full breadth of services offered by the customer and EAC.
• Primarily focus on resolving customer cases, developing knowledge with case closure.
• Assist team members in the timely closure of any outstanding customer cases as needed.
• Meet or exceed the Service Agreement requirements, case quality and customer satisfaction goals per the company standards.
• Collaborate with internal and external stakeholders to integrate application support activities.
• Assess the business impact of customer issue(s) raised and update the stakeholders about such impact.
• Create knowledge articles and peer review of articles for resolved customer issues.
• Assess and understand customer needs, exercise empathy, and guide the customer’s expectations.

• Other duties as assigned as company needs dictate.

Qualifications

An equivalent combination of education, training and experience will be considered.

• Bachelor’s Degree in Computer Science, Information Systems, Business, or Engineering.
• Must be available to work on-call outside of normal business hours including some weekend hours and able to adjust your work schedule accordingly.  
• 2+ years’ professional experience in technical support, preferably in a software or technology-related industry.
• Prefer to have industry knowledge of PTC products and their integration with customer systems and preferably 3+ years of experience.
• Sound knowledge and hands-on exposure to NetSuite and/or Zendesk strongly preferred.
• Exposure to the implementation, support, consulting, or development in enterprise business applications including XML, Web Services, HTML, SQL, Java, and JavaScript.
• 2+ years of experience Coding, testing and/or debugging applications programs.
• Experience supporting mobile applications interfacing with SaaS applications, including experience with iOS, Android, and Windows mobile.
• Ability to quickly adapt to new technologies.
• Basic diagnostic ability, tuning, and/or changing complex applications to optimize the product to perform to customer expectations.
• Exposure to enterprise application suites (networks, database configuration, server configuration, Web Server optimization, load balancing hardware).
• Ability to develop a coherent plan of action that meets stakeholders needs to resolve a given situation as quickly as possible.
• Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
• Prior customer facing experience, preferably in a call center setting.
• Must have excellent verbal, written, and interpersonal communication skills with the ability to communicate technical concepts effectively to non-technical stakeholders if needed.
• Must have ability to work with time-sensitive deadlines, manage multiple priorities simultaneously, and meet the project and corporate goals.
• Must possess good organizational skills, be able to work independently with focus and discipline to achieve the customer and company goals.
• Ability to perform consistently with high collaboration and output.

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Job Description

Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.

• Engage with System Administrators, Field Consultants, Developers, and Engineers onsite at customer locations or virtually to reactively and proactively diagnose software issues pertaining to the deployment, customization, or operation of PTC’s product integrations.
• Provide and document solutions or offer potential on-site assistance for complex customer issues, emphasizing a customer-centric approach.
• Ensure easy accessibility for customers through their preferred communication channels.
• Strive collectively to identify the best solution (defect fixes, workarounds, alternative approaches) to deliver resolutions while maintaining a best-in-class customer experience.
• Operate effectively, clearly, and succinctly and demonstrate an awareness of the full breadth of services offered by the customer and EAC.
• Primarily focus on resolving customer cases, developing knowledge with case closure.
• Assist team members in the timely closure of any outstanding customer cases as needed.
• Meet or exceed the Service Agreement requirements, case quality and customer satisfaction goals per the company standards.
• Collaborate with internal and external stakeholders to integrate application support activities.
• Assess the business impact of customer issue(s) raised and update the stakeholders about such impact.
• Create knowledge articles and peer review of articles for resolved customer issues.
• Assess and understand customer needs, exercise empathy, and guide the customer’s expectations.

• Other duties as assigned as company needs dictate.

Qualifications

An equivalent combination of education, training and experience will be considered.

• Bachelor’s Degree in Computer Science, Information Systems, or Engineering.
• Must be available to work on-call outside of normal business hours including some weekend hours and able to adjust your work schedule accordingly.  
• 2+ years’ professional experience in technical support, preferably in a software or technology-related industry.
• Prefer to have industry knowledge of PTC products and their integration with customer systems and preferably 3+ years of experience.
• Sound knowledge and hands-on exposure to NetSuite and/or Zendesk strongly preferred.
• Exposure to the implementation, support, consulting, or development in enterprise business applications including XML, Web Services, HTML, SQL, Java, and JavaScript.
• 2+ years of experience Coding, testing and/or debugging applications programs.
• Experience supporting mobile applications interfacing with SaaS applications, including experience with iOS, Android, and Windows mobile.
• Ability to quickly adapt to new technologies.
• Basic diagnostic ability, tuning, and/or changing complex applications to optimize the product to perform to customer expectations.
• Exposure to enterprise application suites (networks, database configuration, server configuration, Web Server optimization, load balancing hardware).
• Ability to develop a coherent plan of action that meets stakeholders needs to resolve a given situation as quickly as possible.
• Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
• Prior customer facing experience, preferably in a call center setting.
• Must have excellent verbal, written, and interpersonal communication skills with the ability to communicate technical concepts effectively to non-technical stakeholders if needed.
• Must have ability to work with time-sensitive deadlines, manage multiple priorities simultaneously, and meet the project and corporate goals.
• Must possess good organizational skills, be able to work independently with focus and discipline to achieve the customer and company goals.
• Ability to perform consistently with high collaboration and output.

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Job Description

Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.

• Lead customer teams, sharing knowledge, and fostering collaboration across different departments or teams while providing technical leadership.
• Design PLM operations strategies, solutions, and architecture including hardware and software.
• Identify customer challenges and translate them into technical requirements.
• Leadership role in project execution, guiding and coordinating the efforts of cross-functional teams involved in solution implementation. They ensure that the project stays on track, meets deadlines, and delivers the desired outcomes.
• Work closely to provide support to the sales, business, and technology teams to ensure that the proposed solutions meet the needs of the customers and the organization.
• Act as a trusted advisor to both internal teams and external clients, leveraging their expertise to design and deploy innovative business solutions that drive success and create value for all stakeholders
• Effectively manage data mapping and migrations to ensure that data is transferred seamlessly between systems while maintaining its integrity, consistency, and usability, ultimately contributing to the success of the overall solution deployment.
• Document the data mapping, transformation rules, migration strategy, and other relevant information.
• Provide training and support to stakeholders on how to work with the migrated data in the new system.
• Other duties as assigned as company needs dictate.

Qualifications

An equivalent combination of education, training and experience will be considered.

• Bachelor or Master’s degree in technical field (Computer Science, MIS, or Engineering). 
• Minimum of 5 years relevant experience, 10 years of experience would be preferred.
• Expertise in PLM solutions including hardware, software, networking, and data management.
• Experience in user interface (UX/UI) design and implementation.
• Experience with PTC products (Thing Worx, Windchill and CREO), developing web services, JavaScript, Java, LSON, XML, HTML, CSS, PHP, RESTful interfaces, C, C++, SQL.
• Prefer experience with ERP connectors, Google Cloud, Microsoft Azure, and Amazon AWS.
• Understanding of database concepts, data connectivity, data shapes.
• Must have excellent verbal, written, and interpersonal communication skills.
• Must have ability to work with time-sensitive deadlines, multi-task, and meet the project and corporate goals while working in stressful situations.
• Must possess good organizational skills, be able to work independently with focus and discipline to achieve the customer and company goals.
• Ability to perform consistently with high collaboration and output.

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