Who we are
Element develops a secure, sovereign and interoperable communications platform, devised primarily for government, defence and public sector organisations.
We are a for-profit company that is committed to open source. We build Element on top of an open protocol called Matrix, which was created by the same team that leads Element. Matrix is a not-for-profit open source project.
Element works closely with BWI on the BwMessenger for the German Armed Forces, NATO, the United Nations, Gematik on TI-Messenger for the German healthcare industry, and Germany’s Federal Ministry of the Interior and Home Affairs and Dataport on the development of a sovereign workplace for public administration.
In Germany, Matrix has also been mandated by Gematik for healthcare communications, and is generally widely used across every government level (from local to federal), becoming the de facto standard for sovereign and secure communications. As the creators of Matrix, Element is the best placed to surf this opportunity and strengthen its market leader position.
We build things for everyone, and we know we can’t succeed without a diverse team. Our hiring process is crafted to be respectful and give candidates the best chance to show us what you can do. If we ever fall down on this, please let us know.
The role
You’ll work as part of a small, distributed team of customer-facing technical experts, helping our customers to realise the full benefits of Matrix through our world-leading expertise and proprietary solutions.
As a Technical Account Manager you can expect to be deeply involved with a small number of key clients, designing solutions to meet their needs, and championing their perspective internally as our products evolve over time.
Element is a global company with a strategic focus on the German public sector. As such, we’re looking to add a German fluent speaker (C2 level) to our Customer Success team. Fluent English and German is essential, and experience working with German Government customers would be highly valued.
Responsibilities
The Technical Account Manager position can be a varied role, so you can expect to be involved in the following:
Required
Domain-specific experience
Our customers come from a broad range of domains - experience in any vertical will be valued, but right now we would particularly value expertise in:
Additionally, we are ideally looking for someone who has
Benefits and Perks
You can find a more detailed explanation HERE and you might be eligible for other benefits depending on your location.
ELEMENT VALUES.
We care about the greater good.
We work together in the open.
We are proud of how we serve our customers.
We are ambitious and iterate rapidly.
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