Equus Software is a unique software development company with 180+ employees across 5 global sites. Equus works with a growing list of Global 2000 clients, many in the Fortune 500. Our technology enables our clients to mobilize their workforce globally – meaning move them from country to country (expats) – and manage all the important details for their mobile employees.

The Equus internal network infrastructure supports software development and testing processes for in-house employees working in offices like Denver, Dallas, Manila, London and Lisbon as well as many remote employees across the US.

We are considering qualified candidates who can work in our Lakewood, Colorado Headquarters office.

In this position, you will get to know everyone in the company. Teamwork and flexibility are hallmarks of this position; We have a fast-paced environment where no two days are alike. You will need to prioritize activities coming in and make sure the highest priorities are accomplished first. If you like working with people, solving technical issues and making an impact, this may be the job for you.

** In-office Tuesday, Wednesday and Thursday is required

Responsibilities for this position

• Effectively coordinate tasks with clients, client account executives, business analysts and software developers in a fast-paced environment where priorities can change by the day
• Efficiently manage the help desk queue of internal customers, effectively managing and prioritizing the queue
• Work with IT staff to manage the corporate network, make recommendations for improvements, and participate in the implementation of small and large internal projects
• Assist with configuring internal servers and applications to support software development, testing, documentation, and administration
• Take ownership of on-boarding procedures and follow documented setup processes for new staff
• Manage software, licensing, and hardware inventory
• Review and update Help Desk documentation as assigned
• Manage backup systems
• Monitor internal network to proactively ensure system up-time
• Always look for ways to automate, accelerate, make more efficient and secure, and otherwise improve IT operations

Qualifications

• Must have 2-4 years’ experience with IT network, workstation and server operations in a Microsoft-based environment.
• Experience working with Windows 10/11 and Windows Server 2008, 2012 and 2019.
• Experience managing a help desk queue or working from a help desk queue.
• Must have excellent interpersonal and customer service skills.
• Must have a passion for solving problems, delivering quality work, and finding a way to improve.
• Must know how to prioritize work and ask for assistance when needed.
• Must be able to follow detailed documentation and to create your own.
• Confluence and Jira experience a plus.

Benefits

What is Equus?

Equus Software is a market leading Software Company specializing in Global Mobility Software. We provide award-winning service to our portfolio of high-profile global clients. Our team is known for providing creative software solutions to solve our clients’ complex business problems.

What can we offer?

Variety: As part of our team, you will work in a fast paced and challenging environment where no two days will be the same.

Knowledge: You will be able to take full advantage of being part of a fast-paced, close-knit community and make full use of the knowledge of the Global Equus Team with direct access to everyone from BA to CEO.

Growth: Equus is winning new clients all the time and there is plenty of room for the right candidate to move up the career ladder as the company grows.

Salary: We are offering a competitive starting salary plus an excellent benefit package. $70, 000 - 85, 000K depending on experience.

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Equus Software has been recognized by Inc. 5000 as one of the fastest growing privately held companies in the United States. We continue to expand with offices in Denver, Dallas, Lisbon, London and Manila. Our relentless focus on creating innovative global workforce management solutions has helped us become the market leader in our industry.

Our platform interacts with uniquely configured Implementation stacks which are inherently varied and complex. Our customers cover diverse industries and they rely on Equus Software to train them on deploying our Global Mobility software. We are a product and customer-focused company, and that comes across in our A-Player Traits which drive both how we work and who we hire.

ABOUT THE ROLE

As an Associate Business Analyst at Equus Software, you will be part of the Global Client Success team. The focus of the role is to provide innovative solutions and solve problems to meet the client’s technical requirements working as a team. You will do this by supporting a team of business and senior business analysts. You will assist the team in providing solutions through the onboarding of the Equus Workforce Solutions which require ongoing technical configuration, troubleshooting, replication of application issues, testing of system upgrades, as well as keeping current on the most recent application enhancements.

If you're a recent graduate with a strong desire to learn, a keen eye for detail, and a commitment to excellence, we encourage you to apply for this exciting entry-level Associate Business Analyst opportunity.

This position will be on a hybrid work set-up, minimum 2 times/week in the Lakewood office. (3 days during the first few months)

RESPONSIBILITIES

• Ability to effectively problem-solve issues to resolution, this will require the ability to partner with your team for additional support when needed.
• Skilled in organizing client technical information during client meetings by taking meeting minutes/notes, detailing exact technical specifications.
• Able to perform requirement analysis, configuration, testing and issue resolution.

• When requested, participate, or assist in the preparation of client webinars, conferences, demos, and other presentations to both clients and internal Equus team.
• Decipher technical client build document requirements by writing test plans and test cases for quality assurance and user acceptance, including conducting QA testing and reporting results.
• Gain exposure to Equus products and client projects; both technical and functional, with hands-on assignments.
• Develops strong working relationships with clients and internal teams.
• May at times participate in a quarterly live chat rotation with other team members to provide exceptional service to our clients who are requesting online help.
• Participate in team standups and meetings.
• Participate in client working sessions.
• Participate in other Equus internal initiatives.
• Seek out information about the global mobility industry and software industries and apply that knowledge to day-to-day activities.

QUALIFICATIONS

• Bachelor’s degree in computer science or a related discipline from an accredited college/university.
• Analytical and conceptual thinking skills.
• Efficiently handle data-intensive and time-sensitive tasks.
• Excellent verbal and written communication, as well as organizational skills to effectively communicate and interact with all levels within the Equus organization.
• Ability to quickly understand our client needs and technical expectations both verbally and written.
• Ability to manage multiple priorities and deadlines by demonstrated organizational and time management skills.
• Strong analytical and detail-oriented skills required.
• Team player with a positive attitude required.
• Desired: Technical background with understanding and/or experience in software development and/or web technology.

TECHNICAL SKILLS

• Required: experience with multiple software and system-based applications; Microsoft Office applications.
• Advanced excel knowledge, desired but not required.
• Knowledge and experience using Atlassian products: Confluence and Jira applications, desired but not required.
• Learned applications: Slack, ClickTime, Kantata, 15five. KnowBe4.
• Working or basic knowledge: Structured query language writing / SQL Server Management Studio understanding.

WHY YOU WANT TO WORK HERE

• Learn best practices and become a SME with our technology.
• Great location! New Lakewood office.
• Great people. We only hire the best which means you're working with the best!
• Nice office, relaxed and collaborative atmosphere with a casual dress code.
• We’ve been serving clients for over 20 years, and we’re growing fast. You’ll be a part of a team that configures software to deliver quickly and effectively.
• Always learning something new! You will develop a wide variety of skills, and will become a subject matter expert in your first year.
• Take advantage of Innovation Day with every release. Play with whatever technology you want, learn what you want, try out something new! You will get to present it to the company. Many innovations have made it into our products!

COMPENSATION & BENEFITS

  Starting pay range: $62,000 – $78,000* USD with eligibility for discretionary bonus

Flexible Health Benefits, Holiday, PTO (25 days), Sick, Retirement Matching 401(k), Maternity/Paternity, Volunteer Day, Referral Program

*Based on job related skills and experience

**No sponsorships available.

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Equus Software has been recognized by Inc. 5000 as one of the fastest growing privately held companies in the United States. We continue to expand with offices in Denver, Dallas, Lisbon, London and Manila. Our relentless focus on creating innovative global workforce management solutions has helped us become the market leader in our industry.

Our platform interacts with uniquely configured Implementation stacks which are inherently varied and complex. Our customers cover diverse industries and they rely on Equus Software to train them on deploying our Global Mobility software. We are a product and customer-focused company, and that comes across in our A-Player Traits which drive both how we work and who we hire.

ABOUT THE ROLE

As an Associate Business Analyst at Equus Software, you will be part of the Global Client Success team. The focus of the role is to provide innovative solutions and solve problems to meet the client’s technical requirements working as a team. You will do this by supporting a team of business and senior business analysts. You will assist the team in providing solutions through the onboarding of the Equus Workforce Solutions which require ongoing technical configuration, troubleshooting, replication of application issues, testing of system upgrades, as well as keeping current on the most recent application enhancements.

If you're a recent graduate with a strong desire to learn, a keen eye for detail, and a commitment to excellence, we encourage you to apply for this exciting entry-level Associate Business Analyst opportunity.

This position will be on a hybrid work set-up

**Work shift is UK from 12:00 - 21:00 pm Philippine Standard Time

No sponsorships available

RESPONSIBILITIES

• Ability to effectively problem-solve issues to resolution, this will require the ability to partner with your team for additional support when needed.
• Skilled in organizing client technical information during client meetings by taking meeting minutes/notes, detailing exact technical specifications.
• Able to perform requirement analysis, configuration, testing and issue resolution.

• When requested, participate, or assist in the preparation of client webinars, conferences, demos, and other presentations to both clients and internal Equus team.
• Decipher technical client build document requirements by writing test plans and test cases for quality assurance and user acceptance, including conducting QA testing and reporting results.
• Gain exposure to Equus products and client projects; both technical and functional, with hands-on assignments.
• Develops strong working relationships with clients and internal teams.
• May at times participate in a quarterly live chat rotation with other team members to provide exceptional service to our clients who are requesting online help.
• Participate in team stand-ups and meetings.
• Participate in client working sessions.
• Participate in other Equus internal initiatives.
• Seek out information about the global mobility industry and software industries and apply that knowledge to day-to-day activities.

QUALIFICATIONS

• Bachelor’s degree in computer science or a related discipline from an accredited college/university.
• Fluent in Mandarin, speaking, reading and writing
• Analytical and conceptual thinking skills.
• Efficiently handle data-intensive and time-sensitive tasks.
• Excellent verbal and written communication, as well as organizational skills to effectively communicate and interact with all levels within the Equus organization.
• Ability to quickly understand our client needs and technical expectations both verbally and written.
• Ability to manage multiple priorities and deadlines by demonstrated organizational and time management skills.
• Strong analytical and detail-oriented skills required.
• Team player with a positive attitude required.
• Desired: Technical background with understanding and/or experience in software development and/or web technology.

TECHNICAL SKILLS

• Required: experience with multiple software and system-based applications; Microsoft Office applications.
• Advanced excel knowledge, desired but not required.
• Knowledge and experience using Atlassian products: Confluence and Jira applications, desired but not required.
• Learned applications: Slack, ClickTime, Kantata, 15five. KnowBe4.
• Working or basic knowledge: Structured query language writing / SQL Server Management Studio understanding.

WHY YOU WANT TO WORK HERE

- Learn best practices and become a SME with our technology.

- Great people. We only hire the best which means you're working with the best!

- Relaxed and collaborative atmosphere with a casual dress code in the office.

- We've been serving clients for over 20 years, and we're growing fast. You'll be part of a team that configures software to deliver quickly and effectively.

- Great salary and benefits. We have highly competitive salaries and offer great bonuses for exceptional contributors. We have enterprise-class benefits.

Specific Perks and Benefits:

HMO with 2 dependents

25 days PTOs and 5 sick leaves

Philippine Holidays

Internal trainings will be provided starting day 1.

Regular team buildings and outings.

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