GitLab is seeking a Digital Customer Engagement Specialist to join our Customer Success team. This role is instrumental in managing and executing digital outreach programs that effectively engage our users and drive product adoption and enablement. The ideal candidate will collaborate across teams to support innovative digital initiatives, including email campaigns and live customer events, contributing to our ongoing mission to optimize customer experience.

What you'll do

• Assist in the planning, execution, and monitoring of digital programs, including email campaigns and customer live events.
• Coordinate with cross-functional teams, including marketing, sales, and customer success, to ensure seamless execution of digital strategies.
• Analyze data from various sources to identify trends, derive actionable insights, and inform strategic decisions.
• Prepare and maintain detailed reports on the progress, performance, and outcomes of digital program initiatives.
• Establish and manage a lightweight project management framework to effectively oversee new and ongoing projects.
• Maintain comprehensive documentation of team activities and projects to enhance communication within the team and with external stakeholders.

What you'll bring

• Experience in Customer Success, Customer Experience, or Marketing, preferably in a SaaS environment.
• Strong skills in data analysis and reporting, with proficiency in tools such as Google Sheets and experience with Tableau, are a plus.
• Knowledge of customer success tools like Gainsight or similar, email marketing tools, and Learning Management Systems (LMS).
• Detail-oriented with excellent analytical, organizational, and problem-solving skills.
• Exceptional written and verbal communication skills.
• Capable of managing multiple priorities and collaborating effectively in a dynamic, fast-paced environment.
• Experience with marketing automation tools and/or customer success platforms is highly desirable.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote,asynchronouswork environment
• Unlimited PTO(paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people fromunderrepresented groupsare less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

We are seeking a Senior Customer Communications Manager to take ownership of customer-facing communication efforts and ensure our customers receive timely, clear, and valuable updates on product developments, incidents, and key company initiatives. This role requires close collaboration with many teams, including Customer Success, Product, Marketing, Engineering, and Legal, to ensure messaging is accurate, consistent, and aligned with our company’s goals. The Communications Manager will play a critical role in maintaining a high level of transparency and trust with our customer base.

The successful candidate will be a skilled communicator, capable of managing both proactive and reactive communications, while continuously seeking ways to enhance the customer experience.

What you'll do

• Product and Feature Updates: Partner with the Product Marketing team to develop and implement communication plans to keep customers informed about product updates, new features, and enhancements. Ensure messaging is clear, relevant, and accessible to different customer segments.
• Incident Communications: Lead global customer communications during service interruptions, outages, or other critical incidents, recognizing that incidents may occur outside of normal work hours. Collaborate closely with internal teams to ensure real-time updates and post-incident summaries are delivered effectively, regardless of time zone.
• Customer Engagement: Collaborate with the Customer Success, Marketing, and Legal teams to distribute customer newsletters, updates, and engagement materials, tailored to different customer journeys and segments.
• Content Creation: Draft, review, and edit customer-facing communications, including emails, in-app messages, blog posts, and knowledge base articles, ensuring alignment with GitLab’s tone and style.
• Feedback and Continuous Improvement: Regularly gather feedback from customers and internal stakeholders to refine communication strategies and ensure relevance and clarity.
• Cross-Functional Alignment: Serve as a key liaison between customer-facing teams and internal departments (including Product, Marketing, Engineering, and Legal) to ensure all customer communications are accurate, timely, and aligned with the latest product and service developments.
• Crisis Management: Execute established communication plans for potential service disruptions or crises, owning customer communications. Maintain and utilize playbooks for incident communication to ensure rapid deployment when needed.
• Metrics and Performance: Track the effectiveness of communication efforts using key metrics such as open rates, engagement levels, and customer feedback. Present insights and recommendations to improve future communication strategies.

What you'll bring

• Experience in customer communications, customer success, or a related role within a high-growth SaaS or tech environment.
• Exceptional written and verbal communication skills, with the ability to translate technical information into user-friendly content.
• Experience with incident management communications and crisis response.
• Familiarity with DevOps, or related technologies is advantageous.
• Demonstrated ability to work collaboratively across different departments and manage multiple priorities.
• Strong attention to detail and the ability to manage projects in a fast-paced environment.
• Proficiency with communication platforms and tools such as email marketing software, CRM systems, or in-app messaging platforms.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote,asynchronouswork environment
• Unlimited PTO(paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people fromunderrepresented groupsare less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

We are looking for a Senior Ecosystem Solutions Architect team to join our team in North America. 

Ecosystem SAs will support the Ecosystem Sales Managers whose main responsibility is to work with field account teams to achieve their revenue goals leveraging partners to scale the quantity, value, and strategic relevance of deals.

The ESA's primary contribution is to help the GitLab Global Ecosystem team drive our sales strategy by empowering an ecosystem of partners with mature GitLab GTM solutions, services practices, and GTM solutions. The Ecosystem SA role also entails communicating technical concerns of partners back into GitLab Product, Engineering, Marketings and other areas as appropriate. This role involves pre-sales and supporting partners.

To learn more, see the Solutions Architect handbook

What you'll do

• Engage in a technical consultancy role for cloud, channel, system integrator, and technology alliance partners, providing technical assistance, guidance, and solutions architecture consulting both remotely and on-site. This involves ensuring the selling and service delivery readiness of GitLab partners, transferring knowledge, and earning “trusted advisor” status with strategic partners.
• Create and maintain relationships with external partner leaders that contribute to large Net ARR deals and customer success.
• Build and deliver solutions, reference implementations, and demos that highlight alliance partners’ technologies in conjunction with GitLab. Additionally, contribute to GitLab’s customer-facing publications, including whitepapers, blogs, diagrams, reference architectures, and the GitLab Handbook.
• In partnership with the ecosystem sales team, formulate and execute a sales, solution and practice strategy to exceed revenue targets through the delivery of solutions & services that drive the adoption of GitLab.
• Work with Customer Success and Sales teams to ensure the partner is acting in good faith and effectively when delivering GitLab services to a customer.
• Educate partners of all sizes on the value proposition of GitLab, and participate in all levels of discussions throughout the organization to ensure our solution is set up for successful deployment.
• Enable the ecosystem partners to provide technical evaluations via POC/POV ownership, RFP/audit support, and workshop design.
• Capture and share best-practice knowledge amongst the GitLab community and other Ecosystem Solutions Architects.
• Serve as the partner advocate to other GitLab teams, including Product Development, Sales, and Marketing.
• As part of internal and external evangelism, communicate, grow and evolve awareness of applicable partner technology, services, success stories, market trends and best practices.

What you'll bring

• Experience building solutions and professional services through partners.
• Knowledge of all or most of the following categories in the DevSecOps space: Consulting, Integration, and or Technical Advisory.
• Technical background with key partnerships, especially AWS. Certifications from AWS and other vendors is a plus.
• Technical presentation and communication skills.
• Ability to use GitLab.
• Ability to travel if needed and comply with the company’s travel policy.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote,asynchronouswork environment
• Unlimited PTO(paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave
• Home office support

Hiring process

• Selected candidates will be invited to schedule a screening call with our Global Recruiters.
• Next, candidates will be invited to schedule a first interview with the SA team Manager.
• Candidates may be invited to schedule an interview with a Solutions Architect peer or other SA team Manager.
• Then, candidates will be required to deliver a demo of GitLab to a panel of sales and Ecosystem attendees using the Demo Guide.
• Candidates may be invited to additional interviews.
• Successful candidates will be made an offer after references are verified.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people fromunderrepresented groupsare less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

This position is 100% remote and will be based in the United States or Canada.

An overview of this role

We are seeking a dynamic Junior Field Marketing Manager (Jr. FMM) to support field marketing strategies and drive sales pipeline growth for AMER Sales and Ecosystem programs. The ideal candidate will thrive in a fast-paced environment, taking charge of regional marketing programs, detailed planning, and proactive communication. This role falls under the Regional Marketing team and will report to the Staff Regional Marketing Manager. This role will directly support the AMER Field Marketing Managers in executing targeted marketing initiatives designed to drive pipeline growth and meet specific sales objectives. This role may occasionally assist the Channel Marketing Manager in executing targeted marketing initiatives for the ecosystem team, such as managing joint campaigns, coordinating partner events, and ensuring these efforts align with broader ecosystem goals.

What you'll do in this role

• Campaign Support: Assisting in the planning, execution, and tracking of marketing campaigns, events, and programs.
• Legal and Procurement Management: Process all third-party vendor contracts and procurement, including approvals and legal coordination
• Event Coordination: Managing logistics for workshops, webinars, and regional events, including venue sourcing, setting up virtual events, and organizing materials.
• Sales Alignment: Working closely with the sales team to align marketing initiatives with sales goals, support pre- and post-event actions, and communicate results.
• Budget Management: Handling financial aspects like forecasting, budgeting, and processing payments for events and campaigns.
• Lead Management: Assisting with lead list management, tracking, and post-event follow-up coordination.
• Tool Management: Utilizing tools such as Salesforce, Marketo, and other project management and marketing platforms to ensure smooth operations.
• Collaboration: Partnering with internal teams such as corporate event marketing, product marketing, and operations to drive successful campaign outcomes.

Overall, a Jr. FMM ensures seamless execution of field marketing activities while building foundational knowledge of strategy and operations in marketing.

We're looking for

• 3 years of field marketing experience 
• Strong communication skills with an emphasis on collaboration
• Extremely detail-oriented and organized, with a track record of meeting deadlines
• Ability to travel up to 25%
• Alignment with company values and the ability to work in a values-driven environment

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

An overview of this role

You'll be at the forefront of our R&D efforts within our Engineering department in this role. You’ll be expected to focus on improving GitLab’s security detection capabilities in ourApplication Security Testing stage groups. This includes SAST, DAST, Secret Detection and Composition Analysis, and future products.

Vulnerability Research Engineers perform research to analyze software vulnerabilities, exploitation methods, track new vectors, discover novel methods and approaches in software security, and apply this knowledge to the security products and GitLab itself. 

What You’ll Do  

• Carry out research and come up with proofs of concepts that affect the security products and GitLab, including SAST, DAST, Secret Detection and Composition Analysis.
• Curate advisory databases for dependency scanning. This is a semi-automatic task that includes auditing/reviewing, editing existing and adding new advisories to the database while, at the same time, trying to automate repetitive tasks away as much as possible.
• Build/develop benchmarks to test the efficacy of scanning and detection products to constantly improve quality of results.
• Measure and Improve the efficacy of scanning and detection products over time.
• Write detailed technical reports.
• Assess security product output results and conduct root cause analysis to improve efficacy.
• Respond to internal and external customer inquiries on vulnerabilities and related topics.

What You’ll Bring 

• 3+ years of direct experience in developing and improving vulnerability detection products in the context of web security.
• Knowledge of the vulnerability management process.
• Knowledge of software composition analysis (SCA) and software supply chain ecosystems.
• Experience with source code analysis, static application security testing (SAST), and dynamic application security testing (DAST) along with benchmarking experience testing the efficacy of these products.
• Knowledge about compilers, compiler design and construction.
• Experience developing automated web security testing/analysis tools.
• Experience in product development.
• You have a passion for security and open source, and enjoy collaborating with cross-functional teams.

About the team

The Vulnerability Research team works closely with GitLab Security, Development, and Product teams to build, tune and improve the efficacy of the security products that are integrated into GitLab.

Thanks to our Transparency value, you can get a better sense of what the team does daily by browsing some of our past information sharing sessions.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The Area Vice President is responsible for building and managing a team of Area Sales Managers who are leading teams of Strategic Account Leaders selling GitLab’s industry leading single application for the full software development lifecycle.

The Area Vice President reports into the VP, Enterprise Sales.

Responsibilities

• Establish and deliver on a strategy to land new customers with a mutual vision for expansion and expand existing accounts with purpose, driving customer success and predictable year over year ARR growth for GitLab.
• Recruit and develop a top tier, diverse, efficient enterprise sales organization of Area Sales Managers and Strategic Account Leaders
• Maintain key customer relationships and develop and implement strategies for expanding the company’s customer base
• Provide detailed and accurate sales forecasting
• Manage overall sales process, set appropriate metrics for sales funnel management
• Plan and manage at both the strategic and operational levels

Requirements

• Demonstrated progressive second line leadership experience leading teams in strategic sales.
• Multiple repeatable proof points of recruiting, hiring, developing, and retaining leaders and individual contributors that make-up a high performing enterprise sales organization.
• Deep experience selling into accounts in core markets.
• Demonstrated progressive experience in consistent overachievement of a $20m+ ACV annual quota
• Demonstrated progressive experience in software sales, preferably with development tool and/or open source experience
• Proven track record of working closely with the channel for growth leverage.
• Proven success partnering with Marketing, Channel, Alliances, Product, and Engineering peers.
• Demonstration of high levels of integrity, initiative, honesty and leadership
• Must be adaptable, professional, courteous, motivated and work well on their own or as a member of a team
• Willingness to learn and use GitLab
• Polished presentation skills
• Ability to handle a fast-paced environment and ambitious workload
• Bachelor degree
• Ability to travel if needed and comply with the company’s travel policy

As a Backend Engineer, Engineering Productivity at GitLab, you will be responsible for measuring and optimizing the developer feedback loop using iteration to improve workflow efficiency for GitLab projects. The team uses a quantified approach to identify improvements and measure results of changes and experiments.

The Engineering Productivity team maximizes the value and throughput of Product Development teams and wider community contributors by improving the developer experience, streamlining the product development processes, and keeping projects secure, compliant, and easy to work on for everyone. Our team’s mission is to:

• Constantly improve efficiency for our entire engineering team.
• Measure what matters: quality of life, efficiency, and toil reduction improvements with quantitative and qualitative measures.
• Build partnerships across organizational boundaries to deliver broad efficiency improvements.

More information can be found on our Team Handbook page. 

The Engineering Productivity team is primarily responsible for 2 KPIs: reducing pipeline duration and increasing pipeline stability for GitLab projects. We focus on projects with the largest reach and leverage GitLab features wherever possible.

The team aims to provide a system or toolkit that installs GitLab on their workstation. This system would allow team members and contributors to test changes locally, speeding up the time it takes to make successful contributions. This sytem manages GitLab requirements, development tools, and databases.

What you'll do in this role:

• Build automated measurements and dashboards to gain insights into the Engineering organization's productivity to identify improvement opportunities.
• Increase contributor and developer productivity by making measurement-driven improvements to the development tools/workflow/processes, then monitor the results and iterate.
• Dogfood GitLab product features to improve developer workflow and provide feedback to product teams.
• Participate in activities related to Engineering throughput and KPIs
• Develop automated processes for improving label classification hygiene to support product and engineering workflows.
• Increase efficiency for wider GitLab Community contributions
• Enhance and add new features to the GitLab product to improve engineer productivity

You should apply if you bring:

• Experience developing in Ruby.
• Experience with test automation frameworks for both front-end and back-end testing.
• Experience in designing and developing tools and solutions used across teams.
• Development experience in object-oriented programming languages and patterns.
• Excellent oral and written communication skills.
• Experience with a front-end charting/visualization library.
• Experience using test automation tools. (Selenium, Capybara, Watir).
• Experience using Continuous Integration systems (e.g., GitLab CI, Jenkins, Travis).

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support

Please note that we welcome interest from candidates with varying experience levels; many successful candidates do not meet every requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply for a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

At GitLab, developers are independent and self-organized individual contributors who work together as a tight team in a remote and agile way.  Most backend developers work on all aspects of GitLab, building features, fixing bugs, and generally improving the application. Senior Backend Engineers at GitLab work on our product. This includes both the open source version of GitLab, the enterprise editions, and the GitLab.com service as well. They work with peers on teams dedicated to areas of the product. They work together with product managers, designers, and frontend engineers to solve common goals.

Gitaly is the Git data storage tier of GitLab, providing a reliable, secure and fast distributed Git data store over gRPC. For more information about Gitaly, see the team’s Direction page. 

Gitaly’s high-availability storage requires developers who understand distributed storage systems, their management, observability and availability. The Git team develop Git in accordance with the goals of the community and GitLab, and integrate it into our products.

Responsibilities

Within the Gitaly team specifically, in this role, you will:

• Participate in architectural discussions and decisions surrounding Gitaly.
• Design RPC interfaces for the Gitaly service.
• Scope, estimate and describe tasks to reach the team’s goals.
• Develop Gitaly in accordance with the product’s goals.
• Instrument, monitor and profile Gitaly in the production environment.
• Build dashboards and alerts to monitor the health of your services.
• Conduct acceptance testing of the features you’ve built.
• Educate all team members on best practices relating to high availability.

• Participate in architectural discussions and decisions surrounding Gitaly.
• Write performant, maintainable, and elegant code and peer review others’ code.
• Be positive and solution-oriented.
• Constantly improve the quality & security of the product.
• Take initiative in improving the software in small or large ways to address pain points in your own experience as a developer.
• Qualify developers for hiring.
• Respond to user emergencies, platform alerts and support requests, including regular on-call duties.

Requirements

• Mandatory: proven professional experience building, debugging, optimizing software in large-scale, high-volume environments.
• Mandatory: proven professional experience writing and testing high-quality code.
• Mandatory: a good understanding of building instrumented, observable software systems.
• Highly desirable: proven professional experience writing and testing quality code in Go.
• Highly desirable: a good understanding of git’s internal data structures or experience running git servers.
• Highly desirable: experience with gRPC.
• Highly desirable: willingness to learn Ruby.
• Highly desirable: experience running highly-available systems in production environments.
• You share our values, and work in accordance with those values.

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply!

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

An overview of this role

We are seeking a highly skilled Business Systems Analyst with a specialization in General & Administrative (G&A). This critical role will play a key part in supporting business needs and technology solutions in areas such as Accounting Operations and Procurement functions. The role involves expertise in backoffice solutions such as ERP systems (NetSuite), along with experience in Travel & Expense Management and Procurement tools.

What You’ll Do  

• Lead collaboration with Accounts Payable, Accounting and Procurement business stakeholders to conduct in-depth analyses of business requirements for new projects, system enhancements, or process improvements. Provide strategic insights and recommendations to enhance the effectiveness of proposed solutions.
• Understand core business processes of record to report, hire to retire and procure to pay. Motivation for continuous learning in these areas.
• Translate business requirements into comprehensive and detailed functional specifications for IT engineering and architecture teams.
• Enhance documentation practices to ensure clarity, accuracy, and ease of understanding.
• Work closely with IT engineering and architecture teams to ensure that proposed solutions not only meet business needs but also align with technical capabilities.
• Engage with your team and stakeholders regarding their business strategy and objectives for automating and optimizing processes. Meet regularly with business partners to ensure that the applications are functioning as designed and supporting their needs.
• Present findings, recommendations, and project updates to IT leadership and other relevant stakeholders. Communicate complex information in a clear, compelling, and influential manner.

What You’ll Bring 

• 3+ years of experience as a Business Systems Analyst or a related field. This experience should include hands-on experience in supporting Cash Management, Expense Management, and Procurement systems.
• Proficiency in ERP systems and financial management software (NetSuite mandatory).
• Public company and SOX ITGC control experience preferred.
• Excellent written and verbal communication skills to interact with various business stakeholders, including business users, IT teams, and senior management. This includes the ability to explain technical concepts to non-technical stakeholders.
• Proficiency in business analysis methodologies, tools, and techniques. This includes a solid understanding of software development concepts (SDLC).
• Certifications such as Certified Business Analysis Professional (CBAP), Certified ScrumMaster (CSM), or other relevant certifications are desirable.

About the team

The IT Enterprise Applications Business Systems team at GitLab is in charge of designing, delivering, and maintaining high quality business systems solutions by applying project management methodologies.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.