About the Team:

The mission of our Data Team is to create a trusted data ecosystem that fuels innovation. We have projects underway and on our roadmap that touch upon each part of this mission: improving trust in our data through proactive data governance and a significant overhaul of our data warehouse; improving our data ecosystem through enhancing and potentially migrating to more effective data tools; and fueling innovation by building net-new data capabilities that unlock performance and customer experiences such as near real-time data processing. 

Our Data Team comprises ~80+ data practitioners with skills in data platform engineering, analytics engineering, data analysis and reporting, decision science, machine learning, ML Ops, and GenAI. This Technical Program Manager role would add a critical skill set in data product development, enabling our team to build more proactive data solutions to drive our business and create great customer experiences. 

About the Role:

As a Principal Technical Program Manager in the Data organization, you will lead high-impact, cross-functional programs that drive the strategic vision of Gusto’s Data initiatives. In this role, you will collaborate with key business and technical stakeholders to plan, execute, and deliver programs that optimize data systems and governance, advance Gusto analytics maturation and data product capabilities, and expedite the ability for Gusto leadership to make data-informed decisions. You will not only lead programs but also help shape data strategy, ready the organization for technical change, and ensure alignment across multiple cross-functional teams.

As a critical partner to senior leadership, you will leverage both your technical expertise and program management acumen to influence decisions that support the data needs of the entire organization. You will work cross-functionally with data practitioners, product managers, and business leaders across the organization to ensure data programs are executed with precision and clarity. Your ability to manage complexity, balance technical depth with business outcomes, and foster cross-team collaboration will set you apart as a leader in this role.

By joining the Data Leadership team, you will play a key role in the overall data strategy at Gusto, leading efforts that impact data architecture, engineering efficiency, and product delivery. You will focus on bringing organizational rigor to large-scale data initiatives, while supporting teams in solving complex challenges with clear roadmaps, priorities, and strategic guidance.

Here’s What You’ll Do Day-to-Day:

• Lead and drive complex, cross-functional data programs by developing and managing detailed program roadmaps, project plans, and timelines, ensuring alignment between data teams, product and engineering partners, and business stakeholders.
• Partner with the Head of Data and senior leadership to define the data strategy, align on priorities, and report on progress across the organization.
• Oversee the implementation of critical data initiatives such as Amplitude re-implementation, optimizing CDP platforms like Tealium, and improving tracking across web and mobile applications.
• Collaborate with product managers, data engineers, and analysts to deliver high-quality, scalable data assets that meet organizational and customer needs.
• Establish and continuously improve operational procedures to enhance team productivity, streamline communication, and drive program success.
• Serve as a thought partner for executives, providing strategic insights and recommendations for data programs, including resource allocation, risk management, and technical considerations.
• Design and implement frameworks that ensure readiness for data-driven changes across the business, building scalable solutions to prepare teams for regular data updates and launches.
• Build strong relationships with engineering, product, and business stakeholders to ensure seamless delivery of data programs that have wide-reaching impacts.
• Help build Data’s brand within Gusto by creating company-wide communication mechanisms around the work we do
• Potential opportunity to lead a small team of TPMs in the future.

Minimum Requirements:

• 8+ years of experience in technical program management at software companies with demonstrated success leading large-scale, cross-functional programs.
• Deep experience with data engineering processes, architecture, and workflows, including a strong understanding of data platforms, cloud infrastructures, and ETL pipelines.
• Expertise in Agile methodologies, with a solid background in managing scrum teams, product backlogs, and roadmaps using JIRA or similar tools.
• Proven ability to communicate effectively across both technical and non-technical audiences, including executive leadership.
• Strong analytical, problem-solving, and systems-thinking skills with the ability to evaluate complex issues and propose data-driven solutions.

Nice to have:

• Extensive experience implementing tracking solutions for web and mobile apps, as well as familiarity with customer data platforms (e.g., Tealium, Amplitude).
• 3-5 years of experience managing and mentoring teams, with a proven ability to lead and develop individual contributors.
• Proficiency in SQL, with hands-on experience in querying databases like Redshift, Snowflake, or similar platforms.

This role is ideal for a highly strategic, technically adept leader who can navigate the intersection of data, product, and business needs to drive organizational success.

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity-based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings, please view our Total Rewards Approach page.

Our cash compensation amount for this role is targeted at $170,000-$210,000/year in Denver, Chicago, and Atlanta, $184,000/year - $228,000 in Los Angeles, and $199,000-$247,000/year for Seattle, San Francisco and New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Platform Operations Analyst

About the Team

Payments are at the core of Gusto’s business. The Platform Operations Team is the foundation of financial trust at Gusto by safeguarding customer funds and ensuring accurate, transparent financial operations that support our customers and drive the company's growth. We achieve this by continuous process improvement, performing payment reconciliation and research exceptions in our payment system. As a Platform Operations Analyst, you will be responsible for executing and maintaining processes that help us operate at scale.

About you!

• You’re curious by nature  and also passionate about Fintech and data driven solutions!
• You’re comfortable in a scrappy, fast-paced environment and feel confident standing up brand new processes.
• You don’t shy away from complex or ambiguous problems and are enthusiastic about establishing best practices across the organization.
• You are very analytical. You can investigate variances, identify trends, and surface errors/anomalies in large data sets. 
• You are comfortable picking up new tools and deepening your Excel & SQL skills through self learning and on the job coaching.

Here’s what you’ll do day-to-day:

• Perform manual reconciliation and exceptions research to support customer queries and cross functional teams. 
• Provide fast, accurate responses to complex support inquiries from partners
• Partner with internal and external teams to validate the accuracy of Gusto's financial data
• Develop a strong understanding of all aspects of the payment transaction lifecycle; from architecture, execution, reconciliations, and error resolution
• Identify, escalate, track, and resolve payment-related issues and discrepancies
• Collaborate with cross-functional teams to ensure efficient and accurate executions
• Execute and maintain processes that help the company operate at scale.
• Ensure that the payments infrastructure is operating efficiently and money is moving as expected
• Support reporting part of payment lifecycle including payment reconciliation, exceptions research and reporting
• Work closely with the backend system to ensure accurate payment reconciliation and reporting
• Support and maintain documentation for payment processes and procedures
• Stay up-to-date with industry trends and best practices in payment platform operations
• Collaborate and support team members in a positive and inclusive work environment

Here’s what we're looking for:

• Availability to work at PST (Pacific Standard Time) time zone
• Bachelor's degree in Business, Accounting, Finance or related discipline
• 1 to 2 years financial services/banking/eCommerce experience is a plus
• Basic knowledge of accounting/payments principles, cash transaction rules, and financial processes
• Proficient knowledge of MS Office (Excel, Word, PowerPoint) and financial systems
• Ability to problem solve and prioritize issues resolution
• Strong attention to detail
• Strong written and oral communication skills
• Curious, driven, focused, and detail-oriented. Able to influence without authority. Relentless in driving to closure and building strong relationships
• Analytical thinker, ability to map connections by looking for background information or by comparing practical examples
• Thrive in a fast-paced, ambiguous environment 
• Ability to work cross-functionally
• Recommended or eager to learn SQL to perform complex queries and create dashboards and alerts
• This role requires being physically located and eligible to work in Turkiye

Symmetry Software is part of Gusto. Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.

About the Role:

As a Sales Development Representative, it will be your job to identify, qualify, and set up prospective clients with our Account Executives who will consult with those prospects and help them become clients. The Sales Development Representative is a first point of contact for many of our new clients. This role spends much of the day on the phone calling Payroll Service Providers and Employers who are not currently Symmetry clients. The Sales Development Representative is politely persistent and cheerfully competitive. As a Sales Development Representative, you will collaborate with our Marketing and Sales teams to pursue and identify new business opportunities across many sectors: payroll, technology, financial services, large employers, and more. 

You will have a direct impact on Symmetry’s ability to deliver our payroll tax tools in pursuit of our vision to touch every American paycheck with accurate withholding. A focus on solving client’s pain points and providing them with the best solution for their needs is essential.

About the Team:

You'll be a part of the team driving Symmetry’s growth by focusing on finding prospects, conducting discovery calls to qualify leads, and then scheduling product demos with an Account Executive. If you have a passion for consultative sales, a collaborative spirit of engagement, and a passion for SAAS payroll products, you may be a great fit for Symmetry Software.

Primary Responsibilities:

• Manage a high volume of outbound calls daily to cold & warm prospects (100+ per day)
• Employ our highly consultative, non-pushy sales methodology
• Resilience. You will face rejection often. You must be resilient and know that each rejection brings you closer to your next success
• Quickly assess the quality of a prospect to determine the viability of sales opportunities
• Become an expert on our technology and our target markets
• Set up product demonstration appointments for our Account Executive teams
• Achieve monthly metrics, and weekly and daily targets
• Work closely with your People Empowerer to constantly improve as a sales person
• Build strong networks in and outside the Symmetry organization
• Collaborate with the team to improve our processes and add efficiencies for the team
• Adapt to changes in your process - we are always testing new ideas 
• Track activities and sales touch points in our CRM and update client profiles for broader company awareness.
• Network within the payroll and HCM industry as a Symmetry Software representative.
• Actively increase knowledge about the payroll and human resource industries and about Symmetry products and services.

Requirements:

• 1-2 Years in similar sales or development role required
• Ability to work in a fast paced SaaS Environment
• Ability to quickly develop relationships and establish credibility through consultative needs based conversation
• Strong history of prospecting and cultivating new leads and prospects.
• Ability to think on your feet to creatively solve our prospects’ business needs
• Exceptional and persuasive communication skills, both verbal and written
• Outstanding listener: to the prospect, client, and other Symmetry teammates.
• Comfortable meeting and exceeding monthly quotas and handling rejections
• Must have a positive attitude, confident, and desire to be the best
• Reliable, strong and positive work ethic 
• Strong organization and time management skills and ability to work independently
• Content and social media savvy.
• Flexibility and eagerness to try new approaches, continuously learn and develop, and adapt to challenges.

Additional Experience Preferred: 

• Prior experience in sales and with sales tools like CRM, Gsuite and Slack

Education:

• Bachelor’s degree

Our cash compensation amount for this role is targeted between $86,000-  $95,000 OTE in Scottsdale. OTE = on target earnings which includes both base salary and variable commission with a 70/30 split between base salary (70%) and variable commission (30%).  Final offer amounts are determined by multiple factors including candidate location,experience and expertise and may vary from the amounts listed above.

About the Role:

As an engineer on the Product Infrastructure Ruby/Rails team you work on developer productivity improvements at the core of the language and framework gusto uses for its main applications. You make sure our applications are up-to-date, use an architecture effective at solving our business challenges, and ensure that our build systems run smoothly.

About the Team:

The charter of the Product Infrastructure team at Gusto is Developer Productivity. We strive to improve it through our work on the tools engineers use, the systems we create, and the organizational processes that drive engineering work. We hire technical experts who take a broad view of engineering focused impact and love lifting up their colleagues.

Here’s what you’ll do day-to-day:

• Seek out and solve for opportunities and inefficiencies in the tooling, APIs, and feedback mechanisms available to product engineers today to improve developer productivity
• Ideate solutions, and then pitch, plan, measure, and implement them in an iterative fashion
• Maintain close connection with our product engineering colleagues to see the next change around the corner
• Create leverage for all of product engineering through your work on services, abstractions, and architecture
• Collaborate with our other technical infrastructure engineering teams, product development teams and also data science, operations, product management and design teams to lead and own developing end to end product experiences for complex customer needs from initial planning, execution, to final delivery

Here’s what we're looking for:

• 8+ years of experience with software development and architecture using Ruby/Rails
• Experience and/or interest in building tooling that makes your engineering colleagues successful
• Experience in Ruby, Rails, architecture, developer tooling, asynchronous processing, and agile and lean software development
• Great communicator: We regularly make changes to how product engineers work, and must be able to effectively plan, document, consult, and collaborate with them. The ability to use anecdotes and data to illustrate the impact of your work.

Our cash compensation amount for this role is targeted at $165,000/yr to $185,000/yr in Denver & most remote locations, and $200,000/yr to $220,000/yr for San Francisco, New York & Seattle. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

We're hiring engineers to join the Payroll Experiences team and work on systems that empower customer-facing products and develop features that help define the customer journey at Gusto. Our team's main goal is to keep our customers happy and deliver a consistently great experience for running payroll for their employees.

Here’s what you’ll do day-to-day:

• Build and maintain a system of reusable UI components and documentation that empowers all of Gusto’s payroll experiences including React.js, Typescript, Javascript, CSS, and HTML.
• Develop tools to ensure that the quality, performance, and accessibility of Gusto’s reusable components continuously improve.
• Collaborate across teams in building accessible, modular, performant frontend experiences.
• Create and improve on tools for developing performant, accessible experiences for our customers.
• Contribute architectural improvements to Gusto’s frontend infrastructure.
• Optionally, build and maintain APIs using Ruby.

Here’s what we’re looking for:

• 5+ years of technical experience in a frontend engineering (or) a full stack engineering role.
• Highly proficient in front-end Java script technologies, preferably React.js or Typescript.
• Experience in building backend APIs is an added advantage but not mandatory.
• Experience cross-functional collaboration with Design and/or other non-technical teams.
• Experience in building UI components that are modular, composable, flexible, maintainable, and well-documented.
• Experience with a JavaScript testing library for unit, integration, and end-to-end validation.
• Appreciation for a collaborative, test-driven environment.
• Experience turning wireframes and mockups into responsive, accessible, tested code.
• Well-structured, easily maintainable, well-documented code that balances beauty and pragmatism.
• Passionate about creating inclusive, accessible experiences for everyone.
• Familiar with emerging trends in frontend web application development, including the various approaches to styling (CSS Modules, CSS-in-JS, Sass, etc.), component libraries (Material UI, Carbon, Polaris, and Lightning), accessibility tooling (aXe, Lighthouse), and observability (Fullstory, etc.).

Learn more about the Payroll experiences team:

Our team is a group of folks whose primary goal is to build user experience in our flagship Cloud product, which is used by Gusto’s Customers to run the payroll for their employees and contractors. We also build and maintain APIs for some of our team-specific requirements.

What’s fascinating about our team is that we build one of the core experiences of the flagship Gusto product! Our work is not done in isolation, but in close collaboration with many cross-functional teams. This collaborative approach ensures that the features we develop are not just innovative, but also seamlessly integrated into the overall product. And the best part? Our work positively impacts millions of employees and contractors. 

If you’re an engineer who enjoys building fantastic customer features and wants to influence the product, you should join our team!

• Our Engineering Culture and Values
• How We Built a Service-Driven Team
• Our Diversity Goals and Efforts

Our cash compensation amount for this role is targeted at $140,000/yr to $165,000/yr in Denver & most remote locations, and $170,000/yr to $200,000/yr for San Francisco, Seattle & New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

About the Role:

Gusto is in search of an experienced leader to oversee and grow our Business Insurance offering, currently centered around Workers Compensation Insurance.  We have an exciting early vision, and are looking for the right leader to enhance and scale our existing offering, while expanding the customer pain points our Business Insurance product can solve, in order to help our small and medium-sized business customers stay compliant, and protect their business and workforce.

About the Team:

As a member of Gusto’s product leadership team, you will be responsible for building the growing Business Insurance R&D team, and assume responsibility for the business overall.  You will closely partner with various cross-functional departments, including Partnerships, Marketing, and Sales, all collaborating to build the roadmap for and deliver the ultimate Business Insurance solution for our valued customers.  

If you are a customer-centric builder who thrives on making a substantial impact within a high-growth organization, we would be thrilled to hear from you!

Here’s what you’ll do day-to-day:

• Lead Gusto’s Business Insurance app including the recruitment, hiring, and empowerment of a world-class R&D team
• Take ownership of the product and business from end to end.  In addition to guiding the product development team, you will collaborate closely with our go-to-market, operations, and service teams to ensure a seamless and fully functional customer experience 
• Set and execute a multi-year product vision and strategy for Gusto’s Business Insurance offering; develop and drive the product roadmap for a cross-functional team comprising Product Managers, Engineers, Designers, Operators, and Marketers
• Understand customer pain points, devise solutions, and then iterate through execution

Here’s what we're looking for:

• Possess 10+ years of hands-on product development leadership and/or General Manager (GM) experience within an R&D team in a modern technology business 
• Demonstrate a proven track record of scaling the impact of a product line within a multi-product company
• Exhibit comprehensive domain expertise in Business Insurance products, including Worker’s Compensation, General Liability, Professional Liability, Cybersecurity and more, coupled with insights into how the industry is evolving in response to emerging technologies
• Knowledge of insurance industry specific business models and metrics
• Embrace a GM mindset and possess the ability to lead a product and team
• Display strong strategic thinking skills, capable of evaluating multiple paths, making effective tradeoffs, and articulating a clear and compelling forward plan
• Employ a highly collaborative approach with a demonstrated ability to drive impact and influence across multiple EPDD) organizations and non-EPDD centralized teams such as Sales, Marketing, and Operations
• Excel as a team leader who inspires others to follow with excellence in mentorship, people leadership, and recruiting capabilities.

Our cash compensation amount for this role is targeted at $214,000 to $246,000 in Denver & most major metro locations, and $251,000 to $289,000 for San Francisco, New York, & Seattle. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

About the Role:

Gusto’s new Business Insurance team helps small businesses protect themselves from risk and liability. Business insurance can be a crucial financial safety net when unexpected costs arise from accidents or mistakes. Our team helps business owners navigate this complicated space and find the best protection for them.

As the founding designer of this team, you’ll play a key role in establishing this new product line. As part of the cross-functional leadership team, you’ll lead the entire product development process. Together you’ll own everything from setting the long-term vision and roadmap, all the way to launching new features and iterating on existing ones.

About the Team:

Product Design at Gusto is made up of over 60 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We’re a cross-functional bunch focused on Design, Research, Writing, Ops and Front-end Development who are always looking for opportunities to build understanding and empathy for the people who use Gusto. We don’t care a whole lot about swim lanes and we work closely with our partners in Product, Engineering, Data, and Marketing to design, build and ship experiences that make a difference. We are passionate advocates for thoughtful, crafted, and inclusive experiences and we believe great design can make hard things possible, even delightful. Read more about Design at Gusto.

Here’s what you’ll do day-to-day:

• Work with the other members of your leadership team to define a long-term UX vision for your product area and how it fits into Gusto’s broader vision.
• Co-lead the definition of product strategy, roadmap, team OKRs, and project direction.
• Work with cross-functional partners in UX Research, Data Science, Legal, Compliance, Partnerships, and Customer Support to understand customer problems and identify key opportunities for the customer and our business. 
• Ship both net new and iterative projects that deliver consistent value to our customers.
• Contribute to Gusto’s product design leadership community by sharing your skills and experience.
• Champion our design system and platform standards, and help evolve them through your team’s work.

Here’s what we're looking for:

• 8+ years of software product design experience, preferably in B2B SaaS. Bonus if you’ve led the initial launch of a new product offering.
• Builder mindset: You have demonstrated experience as an individual contributor design leader at the product or group level, and can articulate how you’ve set direction and built alignment through your design work.
• Comfort with complexity: You’ve led the design of approachable, guided products in complex or highly regulated domains. Bonus if you have experience working with 3rd party partner teams to create seamless customer experiences.
• Product acumen: This role will contribute directly to business and product strategy. You should be comfortable working with executive stakeholders, and be able to demonstrate how you’ve shaped business decisions.
• High quality bar: This role will be a tireless advocate for our customers’ experience with Gusto. You should be able to demonstrate how you’ve maintained design quality and accessibility across screen sizes, while shipping iteratively to deliver customer value early and often.

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.

Our cash compensation range for this role is $174,000/yr to $235,000/yr in Denver & most remote locations, and $204,000/yr to $254,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

We’re hiring seasoned engineers to join our teams that work on customer-facing products, developing features and iterating across our platform. As a Gusto Software Engineer at this level, you’ll oversee projects end-to-end by influencing initial feature specs, building backend APIs, writing frontend code, and overseeing ongoing improvements for deployed features. If you’re interested in building elegant software with far-reaching effects in our modern economy, join us!

Here’s what you’ll do day to day:

• Architect, build, and test Gusto’s product suite the spans across Payroll, Benefits, HR, Time, Tax Credits, and more
• Mentor other engineers to help solve some of the hardest technical problems out there in very complex domains and at a large scale
• Help scale one of the largest Ruby/Rails and Javascript/React applications in the world
• Collaborate with our Product Management and Design teams to understand customer pain points, come up with solutions, and then prototype, iterate, and launch daily
• Build a product that our customers genuinely love

Here’s what we’re looking for:

• • Successful applicants typically have 8+ years of software development experience
  • Experience owning multi-quarter projects that solve complex engineering problems and make measurable customer impact at scale
  • Experience building scalable solutions that eliminate customer pain
  • Ability to effectively communicate across engineering teams and with business stakeholders
  • Experience in, or interest working in, Ruby on Rails 
  • Ability to mentor engineers to maximize their performance and impact
  • Experience with large scale refactors, performance and reliability issues, and a strong sense of ownership over all aspects of your product area
  • Passion for creating memorable experiences for customers
  • Appreciation for a collaborative, test-driven environment
  • Able to build well-structured, maintainable, well-documented code
  Nice to haves:
  • Experience with React, GraphQL or Typescript
  • Experience in payment technologies

Our cash compensation amount for this role is targeted at $164,000/yr to $204,000/yr in Denver & most remote locations, and $199,000/yr to $247,000/yr for San Francisco, New York & Seattle. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Team - Gusto Embedded Payroll

Embedded Payroll: Gusto Embedded Payroll is the newest segment in Gusto. Our mission is to enable any developer to build and service payroll from their application. We are responsible for building out the APIs, UI components, developer toolkits, and integration experiences that culminates in our Embedded Payroll product. So far, partners have been highly receptive to our product. We believe that if we fulfill our mission, we will be able to see major strides in innovation at the intersection of fintech and labor. We operate like a startup within the larger Gusto organization with our own sales, marketing, support, and EPD team. We're looking to not just build a product, but build a thriving company within Gusto.

Here’s what you’ll do day to day:

• Lead frontend architecture and best practices on the Gusto Embedded team
• Set patterns in new codebases for how we develop front-end components
• Develop tools to ensure that the quality, performance, and accessibility of Gusto’s front-end continuously improves
• Mentor other members of the team on front-end best practices
• Build reusable components for our component library
• Work closely with designers to build and maintain a system of reusable components and documentation that enable Embedded partners to build and customize their own payroll products.
• Create user-friendly documentation for our partner teams to use
• Champion accessibility, component modularity, and performance

Here’s what we’re looking for:

• Highly proficient in modern HTML, CSS, JavaScript, TypeScript, and ReactJS
• 7+ years of experience working in a frontend or full stack engineering role
• Strong history of cross-functional collaboration with Product Design and/or other non-technical teams
• Experience in building UI components that are modular, composable, flexible, maintainable, and well-documented
• Strong attention to detail
• Passionate about building for everyone because you understand the importance of accessibility

Learn more about the team:

• Our Engineering Culture and Values
• How We Built a Service-Driven Team
• Our Diversity Goals and Efforts

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Our cash compensation amount for this role is targeted at $164,000/yr to $194,000/yr in Denver & most remote locations, and $195,000/yr to $235,000/yr for San Francisco, New York & Seattle. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

About the Role:

Gusto is seeking an Advanced Product Specialist Team Leader to join our growing Denver or Remote office. Our team is the primary technical resource for internal Customer Care Gusties. The ideal candidate will lead their team to coach and mentor team members, proactively identify and execute on projects that will improve the training and efficiency of customer care, and partner directly with stakeholders across Gusto to ensure we have the right tools for our front-line teams. 

About the Team:

We are the go-to subject matter experts for Gusto’s product and our expertise is used to make informed decisions about how to grow and improve our platform. You will be an integral part of the team with a high level of responsibility and room for growth.

Here’s what you’ll do day-to-day:

• Lead an Advanced Product Specialist Team of 10-12 passionate individuals with a focus on development, troubleshooting, and clear, efficient communication 
• Create an environment of continuous development and improvement through mentoring, coaching, and feedback, and developing these skills with team members
• Understand and communicate the company initiatives, OKRs, and metrics used to measure efficiency, customer feedback, and performance in customer care
• Build a strong culture of collaboration with our product team to prioritize the most impactful product enhancements and reduce inbound inquiries
• Partner with our AI engineering team to improve our co-pilot logic and accuracy
• Identify, create, coach, and sustain quality assurance expectations for serving and retaining customers
• Use data to shed light on how we can improve our tools and processes and develop these skills with the team

Here’s what we're looking for:

• Minimum of 1 year experience leading teams of high-performing individual contributors
• Desire to proactively identify and solve problems in existing processes
• Background in payroll required
• Background in benefits/ health insurance preferred
• Experience with Gusto platform preferred
• Deep understanding of customer satisfaction indicators and best practices
• Expertise in identifying, analyzing, and implementing behaviors that improve gustie experience
• Demonstrated success in continuous process improvement
• A love for creative problem-solving to dissolve roadblocks
• Experience using data to build new processes and improve existing ones
• Ability to hire, coach, and retain top talent in a highly complex and regulated support experience

Our cash compensation amount for this role is $86,000 to $113,000/annuallyinDenver & most major metro locations, and $112,000 to $137,000/annually for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

About the Role:

We’re looking for a dynamic, passionate leader to join our rapidly growing, customer-centric Payroll Care team within the Customer Care organization. At Gusto, our purpose is clear: to empower small business owners by delivering an unparalleled customer experience and becoming trusted advisors to their businesses.

About the Team:

As a Payroll and Taxes Care Team Leader, you will be at the heart of our world-class support team, playing a pivotal role in ensuring businesses run smoothly. You’ll lead a dedicated team that leverages Gusto’s powerful platform to handle one of the most vital tasks—ensuring employees get paid accurately and on time while maintaining compliance with state and federal tax laws. With your leadership, we’ll continue to set the bar for service excellence, driving customer happiness and industry-leading NPS while supporting over 300,000 businesses (and counting!).

You’ll coach and mentor a high-performing team of customer advocates, leading with passion and vision to scale our operation for millions of businesses in the years ahead. If you’re excited by the challenge of driving impact for small businesses and their employees, and ready to help Gusto shape the future of work, we want to hear from you!

Here’s what you’ll do day-to-day:

• Lead a Payroll and Taxes team of passionate individuals and support their daily activities 
• Create an environment of continuous development and improvement through mentoring, coaching, and feedback
• Empower a team to use scalable systems and metrics to monitor and improve the Internal (Vendors and Gusties) and External (Employers) customer experience
• Understand your team’s performance and coach your individuals to meet or exceed their performance goals
• Use scalable systems and metrics to monitor and improve the customer experience driving loyalty, retention and growth
• Understand and communicate the company initiatives, OKRs, and metrics used to measure growth and performance in customer support
• Use data to shed light on how we can improve our tools and processes as we scale
• Effectively manage an omnichannel environment (including phone, email, and chat), ensuring customers' needs are met where they need us most 
• Build a strong culture of collaboration with our product team to prioritize the most impactful product enhancements and reduce inbound inquiries
• Use data to shed light on how we can improve our tools and processes and develop these skills with the team

Here’s what we're looking for:

• Minimum of 3 years experience leading teams of individual contributors
• Deep understanding of customer experience call center metrics, best practices, and tools
• Loves creative problem-solving to dissolve roadblocks
• Background in payroll required
• Deep understanding of customer satisfaction indicators and best practices
• Expertise in identifying, analyzing, and implementing behaviors that build customer loyalty
• Demonstrated success in continuous process improvement.
• A love for creative problem-solving to dissolve roadblocks
• Experience using data to build new processes and improve existing ones
• Ability to hire, coach, and retain top talent in a highly complex and regulated support experience
• Bachelor’s degree preferred, but not required

Our cash compensation range for this role is $74,000 to $91,000/yearly in Denver, CO. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.

About the Role:

The Senior Marketing Analyst will be responsible for analyzing marketing data, developing insights, and providing recommendations to enhance marketing strategies and campaigns. This role requires a strong analytical background, proficiency in marketing analytics tools, and the ability to communicate complex data in a clear and actionable manner. The ideal candidate will have a proven track record in marketing analysis and a passion for driving business growth through data insights.

Key Responsibilities:

Data Analysis and Insights:

• Analyze marketing data to identify trends, patterns, and insights that inform marketing strategies.
• Evaluate the performance of marketing campaigns across various lead sources.
• Develop and maintain marketing dashboards and reports to track key performance indicators (KPIs).
• Conduct ROI analysis on marketing initiatives and recommend optimization strategies.

Reporting and Visualization:

• Create and present detailed reports and visualizations to communicate marketing performance to stakeholders.
• Use tableau to illustrate key findings and trends.
• Provide actionable insights and recommendations to improve marketing effectiveness.

Collaboration and Strategy:

• Collaborate with marketing, sales, product marketing, and finance teams to align marketing strategies with business objectives.
• Work with data scientists and data engineering to develop predictive models and required data architecture.
• Support the development and execution of customer segmentation and targeting strategies.

Market Research and Competitive Analysis:

• Partner with UXR to identify key customer trends, analyze market conditions to inform marketing strategy and positioning.
• Provide insights into market opportunities and threats.

Qualifications:

Education:

• Bachelor’s degree in Marketing, Business, Statistics, analytics, Data Science, or a related field.
• Master’s degree preferred.

Experience:

• 6+ years of experience in marketing analytics, business intelligence, or a related field.
• Proven expertise in data analysis, statistical modeling, and data visualization.

Skills:

• Proficiency in analytics tools (e.g., Google Analytics, Adobe Analytics) and data visualization tools (e.g., Tableau, Power BI).
• High proficiency in SQL
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication and presentation skills.
• Ability to work collaboratively in a fast-paced, cross-functional environment.
• Familiarity with marketing automation and CRM systems.

Our cash compensation amount for this role is targeted at $161,000 - $190,000 in San Francisco and New York, and $133,000 - $157,000 in Denver and most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

About the Role:

We are looking for an engineering leader and manager for our Ruby Modularity team, responsible for continued improvement of the application architecture in some of our most important backend applications. This team designs, develops, tests, and maintains tools for modularization work and engages in projects that increase and deepen modularity and architectural quality, crucial to Gusto’s continued growth as a product development organization and company. 

About the Team:

The charter of the Product Infrastructure team at Gusto is Developer Productivity. We strive to improve it through our work on the tools engineers use, the systems we create, and the organizational processes that drive engineering work. We hire technical experts who take a broad view of engineering focused impact and love lifting up their colleagues.

Here’s what you’ll do day-to-day:

• Lead and grow a team of engineering talent and diversify it over time
• This role is hands-on, code-writing leadership role that will contribute to their team via direct work on our applications as well as supporting work on impact-analysis and long-term strategy; the balance of this with team management responsibilities will change as the team continues to grow
• Build and foster an inclusive, collaborative, and high-performance culture
• Work to improve the application architecture of crucial applications in Gusto’s portfolio
• Collaborate with our other technical infrastructure engineering teams, product development teams and also data science, operations, product management and design teams to lead and own developing end to end product experiences for complex customer needs from initial planning, execution, to final delivery
• Work closely with Leadership to help set priorities for both short term and long term roadmaps and to create accountability for progress on ongoing work

Here’s what we're looking for:

• 5+ years of engineering people leadership experience
• 12+ years of hands-on programming experience
• Experience with working on Ruby, Rails, and with modularization techniques like libraries, packages, and gradual modularization
• Experience in empowering and nurturing technical teams of 4-10 engineers 
• Experience in managing and resolving complex product development issues
• Experience in leading large scope technical projects and driving engineering excellence
• Self-driven mindset, and the ability to work in the in-between space of leading and supporting people and driving direct, hands-on impact
• Passionate about creating memorable experiences for customers

Our cash compensation amount for this role is targeted at $190,000-$215,000 in Denver & most remote locations, and $225,000-$260,000 for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

About the team

Product Design at Gusto is made up of over 60 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We’re a cross-functional bunch focused on Design, Research, Writing, Ops and Front-end Development who are always looking for opportunities to build understanding and empathy for the people who use Gusto. We don’t care a whole lot about swim lanes and we work closely with our partners in Product, Engineering, Data, and Marketing to design, build and ship experiences that make a difference. We are passionate advocates for thoughtful, crafted, and inclusive experiences and we believe great design can make hard things possible, even delightful. Read more about Design at Gusto.

About the opportunity

Gusto is at a meaningful inflection point in our scale. We are launching a native mobile app experience for small business owners, and scaling a platform that other teams will use to solve small business problems.  

As the Senior Staff Product Designer, Mobile Core you will play a critical leadership role in the strategy and execution of our mobile vision for small business owners. You will collaborate with internal teams and serve a cross-organizational leader to streamline and simplify our mobile offering in coordination with Gusto web. As a member of the Core Experiences leadership team, you will be a key partner in setting the long-term vision and strategic planning of our mobile offering; from replicating existing experiences to launching new workflows and experiences.

Here’s what you’ll do day-to-day:

• Design the iOS and Android user experiences for our small business owners and bring industry knowledge to the team.
• Work with cross-functional partners in Product Management, Engineering, and Data Science to understand customer problems, key opportunities in the mobile domain, and define both the long term UX vision and also short term release.
• Manage the tradeoffs between quick wins, (i.e. mobile web views vs native features) as you build iteratively toward a stand-alone mobile solution. 
• Develop and build upon a mobile design language that operates in concert with our Gusto web experiences.
• Collaborate with other designers on the Core Experiences team to understand how parallel workflows translate to our mobile experiences, and understand where they must differ.
• Drive company-wide impact through strengthening our teams’ collective understanding of designing mobile experiences.
• Collaborate with our Research, Data Science, and Customer Support teams to build a holistic understanding of customer needs, and make sure they’re shared with your teams to inform their thinking, build empathy, and inform prioritization decisions. 

Here’s what we’re looking for:

• 10+ years of product design experience, ideally with at least 3+ years of mobile design, ideally in the past 5 years.
• Comfortable with complexity: You’ve led the design of approachable, guided mobile experiences in complex domains that solved a suite of problems for customers.
• Product acumen: This role will contribute directly to business and product strategy. You should be comfortable working with executive stakeholders, and be able to demonstrate how you’ve shaped business decisions.
• Technical acumen: This role will require a deep understanding of our technical systems and how those translate to business outcomes. You’ll work directly with your engineering partners to improve the systems that power our customer experiences. You should understand the nuances between web and native mobile design and be comfortable switching between the two. 
• High quality bar: This role will be a tireless advocate for our customers’ mobile experience with Gusto. You should be able to demonstrate how you’ve maintained design quality and accessibility across screen sizes, while shipping iteratively to deliver customer value early and often.
• Strong interaction designer: This role will require a deep understanding of mobile-first design and common mobile interaction patterns.
• Influential and patient: Gusto is on a journey to becoming a mobile first company. This role will need to lead through influence and help educate and  advocate about the employer’s mobile experience. 
• Accessibility minded: This role will proactively design with accessibility in mind, collaborating with engineering partners to advocate for inclusive design experiences, such as the importance of VoiceOver and color contrast as important mobile considerations.
• Comfortable with defining and re-designing the information architecture of a mobile application
• Bonus: Have experience creating a mobile design system in concert with an existing web-first design system

Our cash compensation range for this role is $174,000/yr - $235,000/yr in Denver & most remote locations, and $204,000/yr - $254,000/yr San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

About the Role:

We are looking for a proactive, highly motivated, outcome-oriented Accounting Leader to join our Revenue Accounting team. This role will support the accounting close process and assist with the launch of new products. The ideal candidate for this position:

• Has a strong understanding of ASC 606
• Pays close attention to detail, with the ability to multitask
• Has the ability to work independently, while also being able to lead other team members
• Collaborates effectively with cross-functional teams such as Sales, FP&A, Legal, and Revenue Operations

Here’s what you’ll do day-to-day:

• Oversee the accounting close process, including review and approval of revenue-related journal entries and timely review of reconciliations and flux analysis
• Review complex revenue contracts and make determinations on revenue recognition approach
• Partner with Sales, Legal, Finance, Technical Accounting, and Revenue Operations teams to advise on non-standard contract terms and billing arrangements, while helping to develop operational best practices
• Provide guidance and support to both Finance and business partners on revenue recognition matters, including revenue implications of new business initiatives and contract negotiations
• Ensure compliance with ASC 606 (or relevant accounting standards) and other regulatory requirements
• Coordinate with external auditors to support annual audit procedures
• Identify opportunities to enhance efficiency and accuracy in revenue accounting processes through automation and system enhancements
• Lead initiatives to streamline workflows, eliminate manual tasks, and improve controls in the revenue recognition process

Here’s what we're looking for:

• Bachelor's degree in Accounting, CPA preferred
• 6+ years of experience in a revenue accounting role, with 2+ years of experience in a supervisory or managerial role
• Large pre-ipo or public company experience is a plus
• Background in public accounting (Big 4 experience preferred)
• Knowledge of SOX requirements
• Thorough understanding of ASC 606 and ASC 340
• Experience in the technology or SaaS industry is a plus
• Experience working with cross-functional teams and collaborating effectively with stakeholders at all levels
• Strong analytical skills and attention to detail, with the ability to interpret complex contracts and financial data
• Excellent communication and interpersonal skills, with the ability to articulate technical concepts to non-financial audiences
• Experience with Netsuite & Zuora, advanced Excel skills, knowledge of SQL are a plus

Our cash compensation amount for this role is between $131,000 & $155,000 in San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

We’re hiring engineers to join these teams and work on customer-facing products, developing features and iterating across our platform to help define the customer financial journey at Gusto.  Our main goal in the teams is to strengthen our customers' financial wellness and to deliver a consistently great experience across all of our products.

We’re looking for talented and motivated engineers to lead and grow projects from end-to-end by influencing initial feature specs, building backend APIs, writing frontend code, and overseeing ongoing improvements for deployed features.At the end of the day, you’ll close your laptop knowing your work is making a difference for millions of employees, and hundreds of thousands of business owners.If you’re interested in building elegant software with far-reaching effects in our modern economy and working remotely, join us!

Here’s what you’ll do day-to-day:

• Build products that mitigate financial risk, prevent fraud and globalize faster payments transactions in a safe and secure way.
• Own what you build end to end as you architect, implement, review, test, and iterate Gusto’s Fintech product suite.
• Design highly scalable systems that drive the business growth to safely move billions of dollars.
• Build the platform to enable fraud signal collection and anomaly detection for fraudulent activities on Gusto.
• Drive the processor agnostic 3rd party API integration to provide new payment features and enrich payments methods, including but not limited to ACH, credit card, vendor payments, real time payments with redundancy backup.
• Partner with product, data, finance, compliance and operations to audit financial reconciliation and debt recovery to provide the complete financial bookkeeping.
• Participate in daily “team times” during which we plan, pair program, and laugh together.

Here’s what we're looking for:

• At least 3 years of professional Software Engineering experience in dynamic languages such as Ruby on Rails, Java, Python, and PHP as well as SaaS integrated technologies like Sidekiq, PostgreSQL, CI/CD and AWS etc on the cloud.
• Independent, dedicated, and able to deliver production ready code with high autonomy and minimal guidance.
• A desire to learn and grow on the job.
• Building with quality and rigor in mind, and a constant focus on the impact our code has on our customers’ financial well-being.
• Must be physically located and eligible to work in Turkiye
• Strong English written and verbal communication skills.
• Comfort navigating a domain that is frequently ambiguous, and asking for help and clarification when needed.
• Willingness to timeshift for some overlap with US-based teammates.

About the Role:

The ideal candidate will possess strong technical, analytical, and storytelling skills, with experience in building complex products at scale within highly regulated industries. This individual will lead projects focused on developing internal tools that drive automation and streamline workflows for tax calculations and corrections. They should also have a proven track record of collaborating with large engineering and cross-functional teams, skillfully balancing business, product, and technical goals to shape the team’s strategy and roadmap.

About the Team:

We are looking for a customer- and data-driven technical senior product manager to join our payroll team and help re-imagine and build the payroll of the future. This team is responsible for our flagship product, Payroll, and owns all customer experiences and systems around compliance, taxes, payments, filings, and more. As part of this team, you will closely collaborate with Engineers, Designers, Data Scientists, Compliance, Legal, and Operations partners to drive strategy, build products, and impact Gusto’s P&L.

Here’s what you’ll do day-to-day:

• Drive the product development process from concept to launch, ensuring timely delivery of high-quality internal and external products that result in significant and measurable business impact
• Tackle complex and ambiguous problems in a highly regulated domain while partnering with Engineering, Design, Data Science, Compliance, Legal, Operations, and other cross-functional teams to improve the tax accuracy and efficiency
• Work with internal teams such as CX (Gusto’s Customer Experience team that supports our customers and operations teams) to identify opportunities to build internal tooling and automation that will help resolve issues and improve customer experience
• Iterate on mature features using data and customer feedback to identify areas for improvement and optimization while ensuring customer satisfaction

Here’s what we're looking for:

• 5+ years of hands-on technical product management experience or relative experience with a proven track record of building internal tooling and automation that had an impact on internal and external customers
• Strong analytical and problem-solving skills: ability to articulate and build business models and prioritization 
• Expertise in identifying requirements, translating them into a clear roadmap, prioritizing features, and driving projects to completion
• Ability to define and track metrics to successfully launch and land high-impact features 
• Great attention to detail, strong bias for action, and highly organized
• Demonstrated success with strategies to drive internal adoption of new methods, patterns, and capabilities through motivation and inspiration 
• Experience in managing products with high technical complexity and balancing technical and product goals
• Ability to drive end-to-end execution with cross-functional partners while building strong partnerships and collaboration to garner buy-in across all levels 
• Relentless focus on customers’ needs and creating simple, beautiful, and enjoyable experiences that solve JTBD and delight users 
• Experience in distilling complex and ambiguous problems into actionable solutions 
• Previous experience in a highly regulated domain and/or in Payroll is a plus
• Experience at rapidly scaling companies is preferred

Our cash compensation range for this role is $153,000/yr to $191,000/ yr in Denver & most remote locations, and $186,000/yr to $230,000/yr in San Francisco & New York. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.

About the Role

We’re looking for talented and motivated Mobile Android engineers with 4+ years of experience. As a mobile engineer, you’ll be responsible for developing features and functionality, owning and scaling shared services, staying up to date with all things Android while advocating for the best practices, tooling, etc, and working closely with other partner teams such as product-apps, security, system design, and infrastructure. If you’re interested in building elegant scalable solutions and a strong mobile team, join us!

Here's what you'll do day-to-day:

• Architect, build, test, and refine Gusto’s native Android app
• Work cross functionally with security, design systems and infrastructure to bring world-class experiences to our customers hands
• Build and scale core services such as push-notification system, localization, etc
• Improve and maintain Android and Mobile infrastructure such as build-pipelines, testing automation, release process, etc.
• Collaborate with our product management, design, and mobile product engineering teams to understand technical and customer pain points, come up with solutions, and then prototype, iterate, and launch
• Build a product that our customers genuinely love. Don't just take our word for it - check out what some customers have to say.

Here’s what we’re looking for:

• At least 2 years of Kotlin-Android software engineering experience and at least 4 years of Mobile software engineering experience
• Strong communication and cross-functional partnership skills
• Experience with Android testing frameworks and best practices
• Familiarity with mobile infrastructure such as CI/CD, automated test environments, build & release systems, etc.
• Experience in constructing platform and common components to enhance scalability, consistency, and maintainability throughout the product development lifecycle
• Self-driven mindset, and the ability to work on green field projects
• Strong critical thinking skills, and a keen attention to detail
• Willingness to learn, and mentor others

Bonus Points:

• Ability to deliver high-quality code across a diverse tech stack
• Strong knowledge of Compose, and/or GraphQL
• Proficiency or exposure to MVVM architecture
• Familiarity with analytics and monitoring tools
• Comfortable dealing with ambiguity, setting milestones and deliverables for the team

Learn more about the team:

• How We Built a Service-Driven Team
• Our Diversity Goals and Efforts

Our cash compensation amount for this role is targeted at $147,000-$168,000 for San Francisco, Seattle & New York and $118,000-$135,000 for Denver. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

About the Role:

We’re looking for a Senior Product Manager to set and drive the product strategy around helping accounting firms provide high-quality support and strategic guidance to their clients at scale. Accountants play a critical role within the Gusto ecosystem. They are one of our largest user groups, but also act as a one-to-many growth engine by referring their small business clients to use Gusto as their payroll provider, generating a substantial portion of our total revenue.

About the Team:

We have ambitious plans to become the most efficient and scalable platform for accountants to deliver payroll & HR services to their clients, and help millions of small businesses as a result. This role will lead an all-new mission of helping accounting firms provide strategic guidance to their clients, a critical shift in the accounting industry that we can help accelerate by leveraging all of the underlying data we have across our Gusto small business customer base. If you enjoy uncovering & solving big problems for small businesses, driving lean experimentation, building 0 to 1 product experiences, and identifying new ways to propel the growth of a referral-driven business model, we’d love to hear from you.

Here’s what you’ll do day-to-day:

• Lead product discovery to uncover/deeply understand customer problems and test risky assumptions
• Create a long-term vision and strategy that defines the big problems we can solve well with durable competitive advantage
• Run lean experiments to quickly prove out hypotheses and test new concepts, always looking for ways to get stronger signal on new ideas
• Partner closely with Engineering, Design, and Data Science on all stages of the product development process
• Collaborate closely with Revenue teams to co-create hypotheses and support a sales-driven growth engine
• Rapidly execute and iterate with an emphasis on user delight, impact, and learning. Regularly take risks and make calculated tradeoffs
• Define, measure, and improve key product and business metrics

Here’s what we're looking for:

• 5+  years of hands-on Product Management experience
• Proven track record of leading growth teams/initiatives and building 0 to 1 products
• Strong ability to define, run and measure clean A/B tests
• The intangibles: Natural curiosity, grit, customer obsession, and attention to detail
• Strong product discovery and analytics skills
• The ability to tell a compelling story that drives alignment and inspires action
• Strong collaboration skills; ability to quickly build trust with Revenue and Product teams
• A passion for helping small and medium size businesses

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.

Our cash compensation range for this role is $153,000/yr to $191,000/yr in Denver & most remote locations, and $186,000/yr to $230,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

About the Role:

As Gusto Embedded Payroll has continued to expand, our portfolio has grown to include increasingly custom and complex programs with Partners each serving thousands or hundreds of thousands of employers. We recognize the need for additional planning, facilitation, and coordination that brings together GEP workstreams, external Partner stakeholders and teams, and x-Gusto teams. Program Management within Gusto Embedded Payroll is a relatively new function, and you will be helping build out this new discipline. This role has two key areas of focus:

• Leading cross-functional initiatives while we build out implementations with our Partners.
• Focusing internally within the team to build scalable systems and tooling to help fuel our rapid growth goals.

This will be a dynamic role, working across multiple disciplines both internally and externally. You’ll work together with our teams (who are eager for the support!) to iterate and build those programs as we grow. Because we’re still in our early days with this function, you’ll have an ability to rapidly develop and deploy best practices to help scale (1->10 phase and beyond). You’ll be directly empowered by our Head of Program Management.

About the Team:

Gusto Embedded Payroll (“GEP”) allows us to bring our people platform to thousands more businesses than those we serve directly and will play a key role in Gusto’s growth. Learn more here and here.

Here’s what you’ll do day-to-day:

• Project Planning and Expertise: Planning for and executing on intricate deliveries of custom, multi-workstream and -phase programs for GEP’s highest impact partner implementations
• GEP Interface: Connecting technical details, growth initiatives, and support needs, making sure all GEP teams work together in service of GEP mission and goals
• Cross-functional Facilitation: Coordinating across x-GEP and x-Gusto initiatives to include points of view, track progress, connect dependencies, and discover risks early to prevent delays to partner launch and growth
• Process and Documentation:Standardizing delivery process and playbook for complex partner deliveries, arming GEP with the tools to maximize future partner opportunities

Here’s what we're looking for:

• 7+ years of experience in program or project management, with a focus on external client engagements, enterprise technology/SaaS experience is a bonus.
• Hands-on experience owning complex, x-functional project planning and execution; facilitation, organization, and stakeholder management
• Strong business-minded partnerships interest and acumen: understands partner lifecycle and investments required to enable partner success
• Excited by the combination of working deeply with individual partners and building for scale
• Strong sense of ownership and resilience; adaptive to changing priorities and able to thrive in a fast-paced environment.
• Exceptional communication and influencing skills (both written and verbal), with the ability to collaborate effectively across various departments and global teams.
• A strategic mindset with a focus on continuous improvement and scalability
• Thrives/finds the opportunity in ambiguity and has a passion for building and testing new processes.

Our cash compensation amount for this role is targeted at $110,000 -$125,000/yr in Denver & most remote locations, and $125,000 - 145,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.