Company Description:

Technology With a Mission

Identiv IoT is at the forefront of IoT innovation, transforming everyday objects into smart, connected devices. Embedded in over 1.5 billion global IoT applications, our advanced IoT solutions seamlessly connect physical objects to digital identities, enhancing global connectivity and driving innovation. Complemented by our powerful bitse.io connecting cloud, we deliver complete, customized experiences that cater to our customers' unique needs. At Identiv IoT, we swiftly respond to client requirements, constantly push the boundaries of IoT technology, and ensure the highest quality in our products.

At Identiv IoT, every individual and every action holds significance. We firmly believe that the key to our success lies in having the best individuals occupying exciting, aligned, relevant, and empowered roles with clear missions, goals, and measurable outcomes. Join us and be a part of shaping the future of IoT technology.

Identiv IoT Values

Innovation: We lead the way in IoT technology, creating smart, connected solutions that transform everyday objects into intelligent devices.

Connectivity: We bridge the gap between the physical and digital worlds, making connectivity simple and reliable.

Security:We prioritize security in every solution, ensuring data integrity and protection against cyber threats.

Sustainability: We are committed to creating eco-friendly solutions that enhance business operations while reducing environmental impact.

What Sets Us Apart:

Holistic IoT Solutions: Our full-circle, in-house IoT solutions include our powerful IoT connecting cloud, BLE, HF, UHF, dual-frequency, and SAMs, making us a one-stop shop for all IoT needs.

Engineering Excellence:We provide engineering excellence from equipment to expertise, ensuring every customer journey is powered with passion and precision.

State-of-the-Art Technology: Our team is dedicated to innovation, ensuring access to the latest in state-of-the-art technology and rapidly evolving to meet your needs.

Social Responsibility:Our mission is to enhance business, personal, and planetary well-being, from patient safety to food safety, enabling a sustainable, smart future.

Job Summary:

As the Regional Sales Manager, you will be responsible for generating and managing new business in the Americas region. This role requires a deep understanding of Identiv's products and services within the RFID technology and IoT sectors.

Responsibilities and Duties:

●        Develop and execute comprehensive strategic account plans for key customers, aligning with Identiv's business goals and product offerings in RFID technology and IoT.

●        Assume the role of the key contact and gateway for Identiv's channel partners.

●        Identify growth opportunities within strategic accounts and collaborate with cross- functional teams to capitalize on these opportunities.

●        Serve as the primary point of contact and advocate for strategic account customers, addressing their needs and challenges proactively.

●        Define and implement best practices for customer success and account management, ensuring consistent delivery of exceptional service.

●        Cultivate a customer-centric culture within the team and throughout the organization.

●        Establish and nurture strong, long-term relationships with strategic account customers, and suppliers, and manufacturers, gaining an in-depth understanding of their RFID and IoT technology needs.

●        Collaborate with customers to co-create solutions that drive mutual success, positioning Identiv as a strategic partner.

●        Collaborate closely with the sales and marketing teams to identify opportunities for upselling and cross-selling Identiv's RFID technology and IoT solutions to strategic accounts.

●        Continuously monitor customer usage and adoption, identifying opportunities to increase engagement and revenue.

●        Develop and execute customer retention strategies to minimize churn and extend customer lifetime value.

●        Proactively address customer issues and concerns to ensure a consistently high level of satisfaction and loyalty.

●        Utilize data-driven insights to evaluate customer health, track key performance indicators (KPIs), and measure the success of customer success initiatives.

●        Develop annual budgets for evaluation by sales representatives and clients.

●        Offer qualitative and quantitative market data, updates, and analysis to bolster sales initiatives while also providing regular reports and updates to senior leadership on the status of strategic accounts and customer success efforts.

●        Create sales and technical resources to improve Identiv's capacity for identifying and fostering growth within specific markets and applications.

●        Foster strong collaboration with cross-functional teams, including product development, marketing, sales, and operations, to ensure a unified approach to serving strategic accounts within the RFID technology and IoT sectors.

Style / Cultural Mindset:

●        Commit to understanding and delivering results.

●        Make decisions based on data and analytics.

●        Take decisive action, including learning from productive failures.

●        Trust and respect the roles and responsibilities of the team.

●        Foster open and transparent communication within the organization.

●        Bachelor's degree in business, engineering, or a related field (MBA preferred).

●        Working experience with Salesforce and NetSuite.

●        10 years of proven experience in strategic planning, business development, or technical marketing, complemented by a proven track record in customer success, account management, or strategic sales, highlighting significant achievements in revenue growth and surpassing customer satisfaction benchmarks.

●        10 years of proven managerial experience within the technology distribution market space.

●        Exceptional communication and interpersonal skills, including the ability to establish trust and credibility with C-level executives in the RFID technology and IoT industries.

●        Analytical mindset with the ability to leverage data and metrics to make informed decisions and drive results.

●        Strategic thinking and creative problem-solving abilities.

●        In-depth knowledge of the RFID technology, and IoT industries, including emerging trends and competitive landscape.

●        Willingness to travel as required to meet with strategic account customers and attend industry events.

Characteristics Desired:

●        Intellectually sharp and highly motivated, with a relentless drive for success.

●        Brimming with high energy and contagious enthusiasm.

●        A hands-on approach, finding satisfaction in rolling up sleeves and "getting it done," whether independently or in collaboration with others.

●        Possesses outstanding character and a magnetic personality.

●        A dedicated team player who is genuinely invested in the success of others, fostering a true enjoyment of collaborative work.

Pay & Perks:

At Hirsch, we prioritize pay fairness. Your base salary plays a vital role in our comprehensive compensation structure, and it is established within a specific range. This structure allows for advancement as you gain experience and evolve in your role. Your salary and compensation will be determined based on various factors, including your geographical location, skill set, educational background, and work experience.

In the spirit of openness regarding compensation, the base salary for this position is $120,000 with an OTE of $168,000.

The total compensation package includes{{:}}

• Competitive Base Pay

• Fidelity 401(k) + Company Match

• 11 Company Paid Holidays

• Discretionary Unlimited Paid Time Off

• Medical, Dental, & Vision Insurance

• FSA/HSA

• Fun Employee and Family Events

• Employee Wellness Program

• Supplemental Life Insurance, AD&D Insurance, and Dependent Care plans

• A range of discounted products and free services

Hirsch encourages candidates who believe they might be overqualified or outside the expected range to apply, as some positions allow room for up leveling for an extraordinary candidate.

We prioritize hiring the most qualified individuals, and in keeping with our commitment to both our employees and customers, employment offers are subject to the outcome of a confidential pre-employment background check.

Equal Opportunity Employer

Hirsch is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We value diversity and inclusivity and believe that a diverse workforce enriches our company culture and enhances our ability to serve our customers and clients effectively. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the positions available. We strive to create a work environment that promotes fairness, respect, and equal opportunities for all employees. Hirsch does not tolerate any form of discrimination or harassment and is committed to maintaining a workplace free from such behavior. If you require any reasonable accommodation, please inform our HR department, and we will make every effort to accommodate your needs. As an equal opportunity employer, we are dedicated to the principles of affirmative action and take proactive measures to ensure equal opportunity in employment. We are proud of our diverse workforce and remain committed to fostering an inclusive environment that celebrates the unique perspectives and talents of everyone.

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Company Description

Technology With a Mission

Identiv is at the forefront of IoT innovation, transforming everyday objects into smart, connected devices. Embedded in over 1.5 billion global IoT applications, our advanced IoT solutions seamlessly connect physical objects to digital identities, enhancing global connectivity and driving innovation. Complemented by our powerful bitse.io connecting cloud, we deliver complete, customized experiences that cater to our customers' unique needs. At Identiv, we swiftly respond to client requirements, constantly push the boundaries of IoT technology, and ensure the highest quality in our products.

At Identiv, every individual and every action holds significance. We firmly believe that the key to our success lies in having the best individuals occupying exciting, aligned, relevant, and empowered roles with clear missions, goals, and measurable outcomes. Join us and be a part of shaping the future of IoT technology.

Identiv Values

Innovation: We lead the way in IoT technology, creating smart, connected solutions that transform everyday objects into intelligent devices.

Connectivity: We bridge the gap between the physical and digital worlds, making connectivity simple and reliable.

Security:We prioritize security in every solution, ensuring data integrity and protection against cyber threats.

Sustainability: We are committed to creating eco-friendly solutions that enhance business operations while reducing environmental impact.

What Sets Us Apart

Holistic IoT Solutions: Our full-circle, in-house IoT solutions include our powerful IoT connecting cloud, BLE, HF, UHF, dual-frequency, and SAMs, making us a one-stop shop for all IoT needs.

Engineering Excellence:We provide engineering excellence from equipment to expertise, ensuring every customer journey is powered with passion and precision.

State-of-the-Art Technology: Our team is dedicated to innovation, ensuring access to the latest in state-of-the-art technology and rapidly evolving to meet your needs.

Social Responsibility:Our mission is to enhance business, personal, and planetary well-being, from patient safety to food safety, enabling a sustainable, smart future.

Position Summary

The Junior Sales Specialist is responsible for delivering exceptional customer service by addressing inquiries, resolving issues, and providing information to ensure a positive customer experience. This role involves collaborating closely with sales, marketing, operations, product management, and factory teams to ensure operational excellence, customer retention, and satisfaction.

Responsibilities and Duties

• Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing information to ensure a positive customer experience.
• Act as the bridge between Sales, Customer Support, and the Factory, fostering collaboration and ensuring seamless communication.
• Support the Sales Team throughout the sales cycle, providing knowledgeable assistance and maintaining a deep understanding of products and services.
• Analyze customer data to identify trends, preferences, and areas for improvement, contributing to an enhanced customer experience.
• Oversee the entire support process, from initial contact to issue resolution, ensuring a smooth and efficient customer support experience.
• Develop healthy customer relationships by enhancing their knowledge of products and services, acting as a trusted advisor, and promoting transparency.
• Evaluate and analyze customer needs to provide tailored solutions and personalized support.
• Provide comprehensive support to customers, assisting them in resolving their issues promptly and effectively.
• Take a proactive approach by supplying customers with relevant product-related documents to prevent potential issues and ensure a seamless experience with our products.
• Manage project activities overseeing the distribution and collection of customer questionnaires, coordinating with various teams to gather information, creating and updating FAQs, and organizing data in customer folders for future reference and utilization.
• Onboard new clients effectively, providing guidance, training, and support to ensure a seamless transition and promote customer loyalty.
• Act as a customer advocate within the organization, representing customer interests and advocating for their needs.
• Promote customer loyalty through proactive communication, problem-solving, and delivering exceptional service that exceeds expectations.
• Manage projects related to customer support and service improvement initiatives, collaborating with cross-functional teams to achieve objectives.

• High school diploma or equivalent required; previous Customer Service or Sales Support experience preferred.
• Seeking a highly organized and focused individual who is goal-oriented, adept at problem-solving, and possesses a creative mindset.
• Excellent verbal and written communication skills to interact effectively with customers, sales teams, and internal stakeholders.
• Strong customer service orientation with a passion for building relationships and promoting customer loyalty.
• Ability to analyze customer data, identify patterns, and make data-driven recommendations for enhancing the customer experience.
• Experience in project management, with the ability to handle multiple tasks, prioritize effectively, and meet deadlines.
• Basic technical knowledge and proficiency in using CRM software, helpdesk systems, and other customer support tools.
• A team player mindset with the ability to collaborate effectively with cross-functional teams and support colleagues.
• Flexibility to adapt to changing priorities, processes, and customer needs in a dynamic work environment.
• Ability to demonstrate flexibility in managing calls and meetings across different global time zones.
• Sales force CRM and/or NetSuite ERP system knowledge is highly desired.

Characteristics Desired

• Hands-on approach, enjoying rolling up your sleeves and getting things done, both independently and collaboratively
• Possesses outstanding character and a magnetic personality
• Dedicated team player who genuinely invests in the success of others and enjoys collaborative work
• Strikes a balance between working smart and working hard, committing to achieving goals and mission without engaging in unnecessary tasks
• Exceptional problem-solving skills with a passion for finding effective solutions
• Strong communication skills, able to convey complex ideas clearly and concisely
• Adaptable and resilient, able to thrive in a fast-paced and dynamic environment
• Demonstrates a high level of integrity, honesty, and ethical behavior
• Eager to learn and continuously improve, seeking out opportunities for personal and professional growth
• Embraces diversity and inclusivity, respecting and valuing different perspectives
• Confident decision-maker with the ability to take initiative and lead when necessary
• Committed to delivering exceptional customer experiences and exceeding expectations
• Enjoys a sense of fun and brings a positive attitude to the workplace

• Flexible Working Hours
• Home Office
• Competitive Salary
• Modern office space with free refreshments in an attractive area in the south of Munich
• Good transport connections

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