What We Do

Indeavor is a growing technology-focused enterprise workforce management solution provider – through our SaaS platform we enable large organizations around the world in the manufacturing, energy production, public service (government), and other complex/dynamic environments with cutting-edge employee scheduling and absence management solutions.

By handling complexity through advanced automation, we ensure our customers always have the right person, in the right place, at the right time. Our Implementation and Customer Success Teams craft and support these solutions to accommodate and streamline essential business drivers and ultimately unlock incredible workforce efficiency.

Our goal is to continue to empower these essential businesses by providing modern and creative software solutions, while partnering with and enabling their most valuable asset – their employees.

What You’ll Do

The Implementation Consultant will serve as a key customer-facing resource, responsible for design, configuration and delivery of scalable Workforce Management solutions. You will support the full implementation lifecycle including requirements elicitations, solution design, data analysis, documentation, configuration, integration, training and testing. Your traits include being a self-motivated leader, organized, flexible, articulate, confident, professional, and thriving in a fast-paced work environment.

Key Responsibilities:

• Implement workforce management solutions for enterprise customers using the Indeavor suite of products
• Analyze and document workforce management requirements through build of process flows, use cases and testing scenarios
• Ensure customer solutions are consistent, scalable and supportable across enterprise footprints
• Lead team towards design and build of system integrations for enterprise system connectivity
• Design and deploy End User Training and User Acceptance Testing programs for customer solutions
• Lead and drive issue management with customer stakeholders
• Support design and build of enterprise integrations
• Manage your projects independently to deliver optimized solutions effectively
• Drive adoption through design and delivery of organizational change management initiatives
• Understand and explain highly complex scenarios/issues to high-level stakeholders in a concise way
• Deliver efficiencies through business process re-engineering of core operating practices
• Contribute to successful implementations and drive customer satisfaction as a key member of project teams

What You Bring to Indeavor

You thrive in a customer-facing setting, work fluidly with teammates and find joy in solving complex problems. Your organizational skills are unmatched and pragmatic execution defines your approach towards project delivery. You are confident, inspired by growth, unafraid to fail and relentless towards improving processes.

Preferred Skills and Experience

• Possess entrepreneurial spirit, drive and desire to develop within a high-growth company
• Excellent professional communication skills in verbal, written and presentation form
• Flexible, open-minded team player who enjoys working hard to achieve group goals and initiatives
• Experience as a consultant or business analyst supporting software deployments
• Comfort with ambiguity and exceeding expectations across multiple workstreams
• Background in cloud-based software deployment or support a plus
• Fluency in multiple business technology platforms and experience streamlining internal application use
• Business fluency in multiple languages a plus

• Competitive salary & Private health insurance.
• International exposure - Joining our team offers the valuable advantage of collaborating within a diverse, multicultural environment.
• Flexibility - Our operational structure embraces a hybrid model, tailored to accommodate your preferences as well as the requirements of our team.
• Casual and friendly working environment in downtown Athens, right next to the Acropolis Metro Station.

Think Indeavor sounds like home? Great. We can’t wait to get to know you!

Information about the processing of your personal data

The personal data provided by completing this application form will be processed by “INDEAVOR HELLAS SINGLE MEMBER PRIVATE COMPANY” with the distinctive title “INDEAVOR HELLAS S.M.P.C.” (hereinafter referred to as the “Data Controller” and/or “Company”), based in 7, Dion. Areopagitou St., Athens, Greece, 11742, General Commercial Register number: 136371101000, Tax Identification Number: 800686413, Α’ ATHINON Tax Office, e-mail: info@indeavor.com, acting as a Controller for considering your job application associated with a specific open role.

We process personal data as your full name, your e-mail address and your resume (which may include your home address, your telephone number, your education etc.). The sole purpose of processing the personal data included in your resume is to evaluate it, as per your request, and examine the possibility of employment. The lawful basis for processing is to take the necessary steps at your request prior to entering into a contract with you.

Your personal data will be processed by the Company's authorized personnel, which have committed themselves to confidentiality.

Retention period

Your personal data will be retained at our database for six (6) months from filling the job vacancy and afterward will be immediately deleted.

Transfer to third parties

We transfer your personal data to our Parent Company “ScheduleSoft Corporation DBA Indeavor”, based in US, and our IT service providers (e.g. Microsoft Corporation), which are considered recipients of your personal data.

Your rights

You can contact us to submit requests regarding the fulfillment of your rights under GDPR (access, correction, deletion, restriction of processing, portability) or any other matter related to the processing of your personal data by sending an e-mail to info@indeavor.com.

We will reply to your requests for free, without delay, and in any case within one (1) month after we receive your request. However, if your request is complex or you submit a large number of requests, we will notify you within one (1) month in case we need to take a two (2) months extension, within which we will respond back to you.

We remind you that if you believe the processing of your personal data violates the applicable law for the protection of personal data or that your request has not been sufficiently addressed, you may file a complaint with the Hellenic Data Protection Authority (www.dpa.gr).

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About the Team

We’re a group of tech pioneers seeking an innovative Software Engineer in Test who shares our passion for pushing boundaries. Dive deep into a cutting-edge environment utilizing modern .NET, Typescript, Python and other technologies. Ready to scale new heights with us?

Role

As a Software Engineer in Test, you’ll architect, design, and build robust automated testing frameworks and test suites. Collaborate with our dedicated team, ensuring the highest quality of our web applications through meticulous testing and automation.

Key Responsibilities:

• Design, develop, and maintain automated test scripts.

• Ensure the efficient execution of test plans and cases.
• Optimize test automation performance and enhance quality assurance processes.
• Engage in insightful code reviews and knowledge-sharing sessions focused on testing.
• Coordinate with teammates on multi-layered platform testing and development.
• Implement and manage continuous integration and delivery pipelines for testing.
• Design and implement custom testing frameworks to fit our specific testing needs.

What You Bring:

• 3+ years in Software Engineering, ideally within a test automation environment.
• Proficiency in modern .NET, C#, and test automation frameworks.
• Solid grasp of OOP and modern system architectures.
• A flair for clean, efficient, maintainable and testable code.
• Experience with databases relational or otherwise.
• Experience in Python is a plus!
• Familiarity with front-end tech (JavaScript, TypeScript, React) is a plus!
• Strong English communication skills – both written and spoken.
• A collaborative approach, paired with a readiness to mentor and learn.
• Problem-solver? Tell us about those testing challenges you’ve conquered!

Tech Stack: (Note: You don’t need to know all, but here’s what we play with)

• Testing: xUnit, Specflow, K6, Jest, TestContainers, PyTest
• Backend: .NET6, NodeJS.
• Frontend: TypeScript, React/Redux, .NET MAUI.
• Database: PostgreSQL, EventStore, Redis.
• Big Data: Python, Airflow, Spark, Apache Hudi, S3.
• DevOps: Terraform, Kubernetes, AWS, Docker.
• VCS: Git, GitLab.
• Others: Hangfire, ElasticSearch and more!

• Competitive salary & Private health insurance
• Working with bleeding-edge technology in a highly skilled team
• High performing equipment, as well as access to training material
• Casual and super friendly working environment in downtown Athens, right next to the Acropolis Metro Station
• Ability to work remotely

About Us

Indeavor is a United States based software company, with offices in Madison, WI, and Athens, Greece. We create enterprise workforce management applications, which are key operational/analytical workforce tools for Fortune 100 customers throughout the United States. By handling scheduling complexity through advanced automation, we ensure our customers always have the right person, in the right place, at the right time, making the working life of thousands of professionals over the world easier, with one click of a button.

At Indeavor we strive to empower our employees, as well. That’s where all of the magic comes from. With our employee-first culture and team-focused mindset, our goal is to ensure that we uphold an inclusive environment where all people feel respected and valued, have opportunities to achieve their goals and develop creative and innovative ideas.

We are an equal opportunity employer and value diversity. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status or disability status, and we'd love to learn about what you can add to our team. All employment is decided based on qualifications, merit and business need.

Think Indeavor sounds like home? Great. We can’t wait to get to know you!

We invite you to share details of any open source projects, your GitHub profile, and most importantly, your personality.

Information about the processing of your personal data

The personal data provided by completing this application form will be processed by “INDEAVOR HELLAS SINGLE MEMBER PRIVATE COMPANY” with the distinctive title “INDEAVOR HELLAS S.M.P.C.” (hereinafter referred to as the “Data Controller” and/or “Company”), based in 7, Dion. Areopagitou St., Athens, Greece, 11742, General Commercial Register number: 136371101000, Tax Identification Number: 800686413, Α’ ATHINON Tax Office, e-mail: info@indeavor.com, acting as a Controller for considering your job application associated with a specific open role.

We process personal data as your full name, your e-mail address and your resume (which may include your home address, your telephone number, your education etc.). The sole purpose of processing the personal data included in your resume is to evaluate it, as per your request, and examine the possibility of employment. The lawful basis for processing is to take the necessary steps at your request prior to entering into a contract with you.

Your personal data will be processed by the Company's authorized personnel, which have committed themselves to confidentiality.

Retention period

Your personal data will be retained at our database for six (6) months from filling the job vacancy and afterward will be immediately deleted.

Transfer to third parties

We transfer your personal data to our Parent Company “ScheduleSoft Corporation DBA Indeavor”, based in US, and our IT service providers (e.g. Microsoft Corporation), which are considered recipients of your personal data.

Your rights

You can contact us to submit requests regarding the fulfillment of your rights under GDPR (access, correction, deletion, restriction of processing, portability) or any other matter related to the processing of your personal data by sending an e-mail to info@indeavor.com.

We will reply to your requests for free, without delay, and in any case within one (1) month after we receive your request. However, if your request is complex or you submit a large number of requests, we will notify you within one (1) month in case we need to take a two (2) months extension, within which we will respond back to you.

We remind you that if you believe the processing of your personal data violates the applicable law for the protection of personal data or that your request has not been sufficiently addressed, you may file a complaint with the Hellenic Data Protection Authority (www.dpa.gr).

See more jobs at Indeavor

Apply for this job

Employment Category: Full Time

Reports to: Service Center Operations Manager

Position Summary

What You’ll Do/Position Summary

The Support Analyst is our gateway to support for our Indeavor Solution end users. This role involves triaging incoming requests, setting customer expectations in line with contractual agreements, and handling common problems.

Additionally, the Support Analyst assists with how-to guidance, feature requests, and contributes to the creation of Knowledge Base Content (KBAs). This position requires strong problem-solving skills, excellent communication abilities, and the capability to escalate issues to Level 2 support when necessary. Support Analysts must work in accordance with customer contracts and Service Level Agreements (SLAs).

The Support Analyst must be curious and logical, have excellent problem-solving skills to diagnose, evaluate and describe complex situations. Most importantly candidate must have the ability to empathize with our customers and communicate effectively both internally and externally.

Key Responsibilities

• Deliver exceptional customer service via phone, email, and web conference.
• Handle Indeavor Call inquiries and provide prompt assistance to customers.
• Liaise with customers to triage reported issues, understand the impact, and conduct deep analysis to determine the type of request.
• Set appropriate expectations with customers based on their type and impact to manage them according to their contract.
• Resolve common support issues promptly and in accordance with SLAs.
• Use lower environments to thoroughly validate and understand the functionality within the core product and applications, ensuring a deep understanding of customer configurations and use cases.
• Document understanding, assessments, and recommendations clearly and thoroughly when escalating issues to level 2.
• Follow up with customers to ensure their issues are resolved.
• Contribute to the creation and maintenance of Knowledge Base Articles (KBAs) to facilitate self-service support options.
• Other duties as required

Skills, Education and Experience

• Bachelor’s Degree
• Excellent written and verbal English communicator
• A positive, team-oriented attitude with a desire to help
• Fast, self-motivated learner
• Critical and analytical thinking skills
• Flexibility in scheduling including early hours, and the ability to work some weekends and public holidays throughout the year
• Microsoft Office Suite

Other Considerations

• 1st and 2nd shift schedule
• Schedule will require some weekends and holidays during the year
• Business fluency in other languages, particularly German, Chinese, Portuguese, and Spanish, is highly valued due to our global client base

• Competitive salary & Private health insurance.
• International exposure - Joining our team offers the valuable advantage of collaborating within a diverse, multicultural environment.
• Flexibility - Our operational structure embraces a hybrid model, tailored to accommodate your preferences as well as the requirements of our team.
• Casual and friendly working environment in downtown Athens, right next to the Acropolis Metro Station.

About Us

Indeavor is a United States based software company, with offices in Madison, WI, and Athens, Greece. We create enterprise workforce management applications, which are key operational/analytical workforce tools for Fortune 100 customers throughout the United States. By handling scheduling complexity through advanced automation, we ensure our customers always have the right person, in the right place, at the right time, making the working life of thousands of professionals over the world easier, with one click of a button.

At Indeavor we strive to empower our employees, as well. That’s where all of the magic comes from. With our employee-first culture and team-focused mindset, our goal is to ensure that we uphold an inclusive environment where all people feel respected and valued, have opportunities to achieve their goals and develop creative and innovative ideas.

We are an equal opportunity employer and value diversity. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status or disability status, and we'd love to learn about what you can add to our team. All employment is decided based on qualifications, merit and business need.

Think Indeavor sounds like home? Great. We can’t wait to get to know you!

Information about the processing of your personal data

The personal data provided by completing this application form will be processed by “INDEAVOR HELLAS SINGLE MEMBER PRIVATE COMPANY” with the distinctive title “INDEAVOR HELLAS S.M.P.C.” (hereinafter referred to as the “Data Controller” and/or “Company”), based in 7, Dion. Areopagitou St., Athens, Greece, 11742, General Commercial Register number: 136371101000, Tax Identification Number: 800686413, Α’ ATHINON Tax Office, e-mail: info@indeavor.com, acting as a Controller for considering your job application associated with a specific open role.

We process personal data as your full name, your e-mail address and your resume (which may include your home address, your telephone number, your education etc.). The sole purpose of processing the personal data included in your resume is to evaluate it, as per your request, and examine the possibility of employment. The lawful basis for processing is to take the necessary steps at your request prior to entering into a contract with you.

Your personal data will be processed by the Company's authorized personnel, which have committed themselves to confidentiality.

Retention period

Your personal data will be retained at our database for six (6) months from filling the job vacancy and afterward will be immediately deleted.

Transfer to third parties

We transfer your personal data to our Parent Company “ScheduleSoft Corporation DBA Indeavor”, based in US, and our IT service providers (e.g. Microsoft Corporation), which are considered recipients of your personal data.

Your rights

You can contact us to submit requests regarding the fulfillment of your rights under GDPR (access, correction, deletion, restriction of processing, portability) or any other matter related to the processing of your personal data by sending an e-mail to info@indeavor.com.

We will reply to your requests for free, without delay, and in any case within one (1) month after we receive your request. However, if your request is complex or you submit a large number of requests, we will notify you within one (1) month in case we need to take a two (2) months extension, within which we will respond back to you.

We remind you that if you believe the processing of your personal data violates the applicable law for the protection of personal data or that your request has not been sufficiently addressed, you may file a complaint with the Hellenic Data Protection Authority (www.dpa.gr).

See more jobs at Indeavor

Apply for this job

Employment Category: Part Time

Reports to: Level 1 Service Center Manager

Position Summary

What You’ll Do/Position Summary

The Indeavor Call Support Analyst is our gateway to support Indeavor Call customers. Call Analysts must be empathetic while efficiently entering leaves on the behalf of employees. This role involves answering calls from end users and entering the correct leave with any additional required information.   

This position requires excellent communication and the ability to follow customer-specific instructions for a variety of customers.  Analysts must work in accordance with customer contracts and Service Level Agreements (SLAs).   

The Indeavor Call Support Analyst must be curious and empathetic. Most importantly a candidate must have the ability to connect with our customers and communicate effectively both internally and externally.  

Key Responsibilities

• Provide exceptional customer service in via phone 
• Handling Indeavor Call inquiries and providing prompt assistance to customers  
• Answer calls and enter the leaves within a timely manner and in accordance to the SLAs  
• Thoroughly and clearly document all customer specific information 
• Other duties as required  

Skills, Education and Experience

• Bachelor’s Degree
• Excellent written and verbal English communicator
• A positive, team-oriented attitude with a desire to help
• Fast, self-motivated learner
• Critical and analytical thinking skills
• Flexibility in scheduling including early hours, and the ability to work some weekends and public holidays throughout the year
• Microsoft Office Suite

Other Considerations

• 1st and 2nd shift schedule
• Schedule will require some weekends and holidays during the year
• Special consideration will be given to candidates with business fluency in other languages, specifically German, Chinese, Portuguese and Spanish
• Candidate must be legally able to work in the US without sponsorship

Benefits:Health insurance, 401K, open vacation policy, dog friendly environment, exciting and fun work environment

See more jobs at Indeavor

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