Overview

About the Role - 

As a Staff/Senior Software Engineer, you will develop multiple new products from the ground up, tailored for various Instacart partners such as retailers and brands. Your role will involve shaping the product vision alongside close collaboration with end customers and the product team. Additionally, you will enhance the architectural framework to increase delivery speed and facilitate swift product development. You will also implement new processes to boost operational excellence, making use of AI tools to accelerate development. Furthermore, you will mentor a team of 15-20 engineers, supporting their professional growth and development.

About the Team 

This position is within the Enterprise Fulfillment organization, tasked with developing numerous products designed to enhance our partners' e-commerce revenue. Our team oversees various initiatives, such as Fulfillment services that enable retailers to integrate fulfillment capabilities directly into their websites, a Pickup App to optimize retailers' in-store pickup operations, and a Task Platform aimed at helping brands streamline operations and increase in-store sales.

Our primary objective is to drive Gross Transaction Value (GTV) growth for the company. The products managed by our organization contribute billions to Instacart's GTV, showcasing significant growth which consistently surpasses the overall expansion rate of Instacart. In this role, your contributions will be crucial in sustaining and augmenting this momentum. 

About the Job 

• Develop and implement core platform solutions for pioneering product launches that revolutionize the digital grocery landscape.
• Define and advance a three-year technological vision to enhance innovation and platform scalability.
• Collaborate with product and business teams to generate impactful ideas and insights.
• Analyze and refine our architecture to propose new systems that improve delivery and operational excellence.
• Establish new standards to improve the engineering quality of partner-centric products.
• Employ advanced AI toolsets to accelerate development processes.
• Mentor and nurture a team of engineers, promoting a culture of growth and excellence.

About You

Minimum Qualifications

• 10+ years of experience in a Software Engineering role or related experience
• Expertise in drafting vision and design documents.
• Strong proficiency in maintaining high standards for production services.
• Rapid coding skills and management of high-traffic production services.
• Experience engaging directly with product teams and customers.
• Proven ability to mentor a team, influencing a group of 15+ engineers.

Preferred Qualifications

• Skilled at navigating ambiguity and deriving insights from complex data sets.
• Experience working across teams to champion platform solutions.
• Visionary thinker capable of generating transformative ideas.
• Expertise in leveraging AI to enhance delivery velocity and efficiency.

Overview

About the Role 

As a Staff/Senior Software Engineer, you will develop multiple new products from the ground up, tailored for various Instacart partners such as retailers and brands. Your role will involve shaping the product vision alongside close collaboration with end customers and the product team. Additionally, you will enhance the architectural framework to increase delivery speed and facilitate swift product development. You will also implement new processes to boost operational excellence, making use of AI tools to accelerate development. Furthermore, you will mentor a team of 5-8 engineers, supporting their professional growth and development.

About the Team 

This position is within the Enterprise Fulfillment organization, tasked with developing numerous products designed to enhance our partners' e-commerce revenue. Our team oversees various initiatives, such as Fulfillment services that enable retailers to integrate fulfillment capabilities directly into their websites, a Pickup App to optimize retailers' in-store pickup operations, and a Task Platform aimed at helping brands streamline operations and increase in-store sales.

Our primary objective is to drive Gross Transaction Value (GTV) growth for the company. The products managed by our organization contribute billions to Instacart's GTV, showcasing significant growth which consistently surpasses the overall expansion rate of Instacart. In this role, your contributions will be crucial in sustaining and augmenting this momentum. 

About the Job 

• Develop and implement core platform solutions for pioneering product launches that revolutionize the digital grocery landscape.
• Define and advance a three-year technological vision to enhance innovation and platform scalability.
• Collaborate with product and business teams to generate impactful ideas and insights.
• Analyze and refine our architecture to propose new systems that improve delivery and operational excellence.
• Establish new standards to improve the engineering quality of partner-centric products.
• Employ advanced AI toolsets to accelerate development processes.
• Mentor and nurture a team of engineers, promoting a culture of growth and excellence.

About You

Minimum Qualifications

• Expertise in drafting vision and design documents.
• Strong proficiency in maintaining high standards for production services.
• Rapid coding skills and management of high-traffic production services.
• Experience engaging directly with product teams and customers.
• Proven ability to mentor a team, influencing a group of 5+ engineers.

Preferred Qualifications

• Skilled at navigating ambiguity and deriving insights from complex data sets.
• Experience working across teams to champion platform solutions.
• Visionary thinker capable of generating transformative ideas.
• Expertise in leveraging AI to enhance delivery velocity and efficiency.

Overview

About the Role

As an Engineering Manager, you'll lead a team of backend and mobile engineers to set up a vision and build products that will enhance retailers' digital grocery footprints. Your work will be pivotal in transforming shopping experiences and expanding the digital presence for our retail partners.

About the Team 

You will be joining the broader Enterprise Fulfillment organization at Instacart, a key division that develops solutions to help retailers increase their digital grocery sales. This organization plays a crucial role in driving billions in Instacart's Gross Transaction Value (GTV) and is experiencing rapid growth.

The team creates services and products that assist retailers in fulfilling orders placed on their website through our fulfillment services. This includes SaaS services like Pick & Delivery and Delivery Only, as well as mobile applications like the Pickup App, which supports retailers in managing their in-store picking operations with their own staff.

About the Job 

• Collaborate with Business Development and Product teams to define the tech vision and craft future products for retailers.
• Serve as an authority in building and managing the lifecycle of both backend and mobile applications.
• Partner with Retailers, Product, and Professional Services teams to launch new retailer integrations.
• Oversee production services, ensuring an exemplary enterprise-grade experience for retailers.
• Lead the growth and development of the engineering team.
• Influence multiple teams across the broader company.

About You

Minimum Qualifications

• Proven track record as a hands-on technical leader
• 2+ years of experience managing teams of 10+ software engineers.
• Strong background in backend development; experience with both backend and mobile is advantageous.
• Ability to craft and execute strategic engineering roadmaps that align with business objectives.
• Highly structured and proactive communication capabilities.
• Experience in staffing, mentoring, and leading engineering teams to success.
• Experience working with product managers, EM peers, and senior ICs.
• Excellent written and verbal communication skills, effective cross-functional leadership.

Preferred Qualifications

• Proven experience in driving 0-1 innovation and ideas.
• Strong customer interaction skills.
• Experience in enhancing developer velocity using AI technologies.

Overview

Instacart recently acquired Caper AI to help retailers unify the in-store and online shopping experience for customers no matter how they choose to shop. Caper’s cutting-edge, AI-powered shopping carts and automated checkout counters bring together online and offline shopping to create a completely new in-store experience for customers.

In addition to acquiring Caper AI’s technology, we’re delighted to welcome the Caper team to the Instacart family. The global Caper team is based primarily in New York City and Shanghai, China, and will bring new hardware expertise to Instacart’s already deep product and technology team. Together, we’re excited to create new ways for retailers to solve for the ever-changing needs of their businesses and customers.

About Caper:

Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. Caper’s unique technology is a plug-and-play solution that does not require retail store renovation, operational overhaul, heavy compute, and endless image labeling & training. Retailers simply purchase smart shopping carts and the entire store is upgraded with cashierless capabilities!

Caper is one of the fastest-growing retail automation technology products in the market, costs less than 1% of our competitions’ infrastructure and is already widely adopted in the marketplace.  Our cross-functional and durable Product team solves hard customer & business problems in ways that our customers love.  

About the Job

A Shipping/ Logistics Coordinator will be responsible for the timely and accurate organization and completion of all shipping-related tasks. This position will coordinate and track shipments, ensure all orders are packaged, labeled, and shipped in a safe and efficient manner, as well as relaying all communications concerning the delivery.

Duties and Responsibilities

Organizing and managing inventory, storage and transportation.

• Keep logs and records of warehouse stock, executed orders etc.

Process shipping and receiving paperwork, including bills of lading, packing slips, and purchase orders

• Track shipments and delivery dates
• Maintain accurate records of shipments, including dates, costs, and tracking numbers
• Analyzing and optimizing logistical procedures 
• Reviewing, preparing and routing purchase orders.

About You

• A degree in business management, logistics or another relevant field
• 1+ years of logistics, inventory, or warehouse management experience
• Excellent communication skills 
• Willing to work quickly to meet deadlines.
• Outstanding organizational and coordination abilities
• Excellent time management skills 
• Strong attention to detail to ensure critical hardware and consumables are being delivered on time. 
• Knowledge of Ocean, Air FCL, and LCL is an asset.
• Knowledge of laws, regulations and ISO requirements
• Understanding of US/Canada customs regulations

Compensation 

• Competitive rate
• This is a contract position.
• $25-27/hr, depending on experience.

Overview

About the Role -This role will lead Partnerships within product at Instacart. In this role, you will be focused on extending the Instacart experience via third-parties partnerships in order to attract new customers and add value for existing customers; examples of existing work that would map to this PM includes our Instacart+ integrations with NYT Cooking or Peacock.

About the Team - This role has a dedicated XFN team (engineering, design, data). You will also work very closely with a dedicated Partnership facing team.

About the Job 

In this role you will:

• Set the product strategy for Partnerships in collaboration with our Partnerships team.
• Own the product work required to get Partnership initiatives to successful outcomes. This will most often  require both customers to experience changes across the Instacart app in addition to underlying platform changes (e.g., creating new IC+ benefit types).
• Collaborate closely with teams across Instacart to ensure each Partnership is done in a way that unlocks long-term value for broader sets of use-cases.

About You

Minimum Qualifications

• Track record shipping winning consumer products in a highly iterative fashion.
• Strong product strategy skills - you have clear examples of transforming ambiguous problems into clear roadmaps that deliver organizational level impact.
• Strong communication skills - experience presenting complex product strategy to internal leaders and external partners.

Preferred Qualifications

• Experience owning consumer products focused on user acquisition or retention.
• Experience on consumer Partnership products.Experience on membership products.

About the Role -  As a Staff Engineer at Caper by Instacart, you will be at the forefront of our mission to transform the grocery industry by delivering on Instacart’s most innovative efforts. You will own cutting-edge engineering products, working closely with cross-functional teams in Engineering, Product Management, Data Science, Design, and others to design, build and scale new systems. We are looking for driven individuals who thrive in a fast-paced engineering environment, are passionate about quality and improving team performance, and feel comfortable pushing the limits of what is possible. You are able to operate independently and work proactively with various teams across the organization. 

Every day we solve incredibly complex problems to create an experience for our users that is absolutely magical. Join us!

About the Team -Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. Caper’s unique technology is a plug-and-play solution that does not require retail store renovation, operational overhaul, heavy compute, and endless image labeling & training. Retailers simply purchase smart shopping carts, and the entire store is upgraded with cashierless capabilities!

Caper is one of the fastest-growing retail automation technology products in the market, costs less than 1% of our competition’s infrastructure, and is already widely adopted in the marketplace. Our Engineering team solves hard product and infrastructure problems that enable wide-scale deployment of Caper smart carts.

About the Job 

• Lead System & Feature Design: Spearhead the development and maintenance of our Retailer Enablement tooling suite that allows retailers to grow and manage their fleet of Caper smart carts.
• Build workflow systems that detect and mitigate potential theft using industry-leading computer vision systems.
• Improve our tooling to manage the fleet of carts to ensure it meets scalability and efficiency requirements.
• Build abstractions and self-serve tooling that allow us to onboard new retailers smoothly
• Mentor & Lead Teams: Provide guidance and mentorship to engineering teams, advocating for best practices and leading by example in all development initiatives.
• Work closely with Software Engineers, Product Managers, Product Designers, and Data Scientists to set project objectives and metric-based success criteria.
• Foster a culture of teamwork and shared goals, creating a collaborative team environment and driving the right level of process to ensure efficiency and high-quality delivery within the project team.

About You

Minimum Qualifications

• 10+ years of software development experience, preferably in a full stack environment 
• A strong sense of ownership, self-motivated and enjoy the fast pace of a startup environment
• Strong knowledge of Java, Kotlin, Go, Ruby, or Python, Javascript and experience with AWS/GCP Infrastructure 
• Ability to balance a sense of urgency with shipping high quality and pragmatic solutions

Preferred Qualifications

• Previous experience building enterprise-facing features
• Previous experience with hybrid HITL systems, Computer Vision, or Machine Learning
• Previous experience with fleets of IOT systems and building application stacks on top of them
• Track record of operating across multiple teams and functions to successfully deliver outcomes
• Previous experience with React frontend applications and deploying them into complex environments

Location: Remote (Supporting West Coast Hours)

OVERVIEW

ABOUT THE ROLE 

We are currently seeking an IT Support Contractor for our Instacart IT Team! This position is a Remote role supporting the Pacific Standard Time Zone. This role will be responsible for providing stellar IT Support to our employees across our environment and office! This is an amazing opportunity to work with the latest technology, grow, and have a big impact on the success of the product and the company.

ABOUT THE TEAM

The IT Operations and Services team consists of IT Support, IT AV, IT Logistics, and IT Executive Support. Together we ensure that the Support experience across Instacart is at the highest level. From the work the Support team does to provide a great user experience through user facing support, to the work IT Logistics does to get computers to the right place at the right time, as well as maintaining an accurate count of inventory to keep up with the growing user base.

ABOUT THE JOB

• Provide IT Support to Instacart employees via remote support through our ticketing system
• Be a point of contact for Support, working with our AV team, IT Engineering team, and Workplace team.
• Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool
• Coordinating with our IT Logistics team to ship equipment to customers across the region making sure employees have the tools they need to do their job.
• Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom
• Troubleshoot and Support macOS, ChromeOS, and Windows
• Become familiar with all aspects of our IT environment to help support, maintain, and scale it
• Assist in keeping our knowledge base and documentation up-to-date

ABOUT YOU

Minimum Qualifications

• You have at least 2 years of experience with helpdesk support and customer service
• You are familiar with macOS, Windows, and ChromeOS operating systems
• You are inclined to Google things you don’t know before asking someone
• You love technology and delivering great customer service

Preferred Qualifications

• You have 2-3 years of experience with helpdesk support and customer service
• You have a strong understanding of macOS, Windows, and ChromeOS operating systems
• You have a good understanding of AV systems (including Zoom and Hangouts)
• You have a friendly personality and love to teach others
• You are great at communicating with all types of people and personalities

Pay range dependent on location; $37-$50/hour

Overview

About the role -In this role you take a leading role shaping Instacart’s enterprise eCommerce  solutions for retailers - aka how we enable retailers to have Owned & Operated experiences on par with what we offer customers directly through the Instacart App.  This area is a company-wide priority, and you will be expected to wear a “GM” hat coordinating efforts across all tech teams, and representing those efforts externally.

About the Team -This role will partner closely with a dedicated team of engineers, designers and data scientists. Beyond the direct team, this role will help drive priorities across all teams at Instacart who develop platform capabilities relevant to our Enterprise solution.

About the Job 

• You will win the product strategy for Instacart’s enterprise eCommerce solutions.
• You will lead a small product team focused on features and functionality specific to our enterprise eCommerce solutions.
• You will work closely with product teams and retailer facing teams from across the company to define and execute on a roadmap that spans the entire company.
• You will be the one of the primary  faces of Instacart’s enterprise eCommerce solutions with retailers.
• You will define processes and incentives that ensure teams across IC are developing Enterprise grade solutions. 

About You

Minimum Qualifications

• Proven track record of delivering Enterprise products.
• Previous experience managing PMs.
• Strong product strategy skills - you have crafted product strategies that have spanned multiple teams and which delivered company level impact spanning multiple  years.
• Experience working directly with external partners as part of product delivery.
• 5+ years of experience as a product manager.

Preferred Qualifications

• Experience leading product teams or mentoring more junior PMs.
• B2C or B2B2C experience, preferably in the eCommerce space.
• Experience working in early stage / hyper growth focused companies.
• Experience leading processes spanning product teams beyond your own (e.g., roadmapping).
• Previous experience in consulting, or other strategy focused roles.

Overview

About the Role

We are looking for a Finance Analyst 1 to join the Strategic Finance team focused on Instacart Ads. This is a rare opportunity to join a growing team and drive analyses and forecasts for some of our most exciting initiatives. In this role, you will provide financial partnership for business priorities that will have a critical impact on Instacart’s near and long-term success. As a Finance Analyst 1, you have both strong attention to detail and the ability to consider the big picture to drive strategic decisions and investment recommendations. You are highly analytical and a clear, confident communicator. 

About the Team

Instacart Ads help brands attract and engage customers at every stage of their shopping journey — from initial keyword search and aisle browsing through checkout. Our vision is to democratize the grocery store by offering brands of all sizes an equal opportunity to reach potential customers. As a member of the Strategic Finance team, you will build relationships with multiple stakeholders in the advertising business while you partner to solve complex business problems.  

About the Job

• Partner cross-functionally to develop financial models that drive forecasting, strategic decision making, and initiative prioritization for Instacart Ads
• Generate monthly and quarterly performance and forecast reviews, board meeting and investor presentations, and other financial review presentations for leadership teams
• Conduct ad hoc financial modeling and analysis, such as building KPI-based models
• Contribute to short and long range P&L planning
• Design and implement financial processes that use internal data and KPI’s to monitor and forecast financial performance of advertising business

About You

Minimum Qualifications

• Bachelor’s degree in Engineering, CS, Math, Economics, Finance, Business or other related field
• 2 years work experience in a relevant field with demonstrated financial acumen and a track record of leveraging data for business impact
• Proficient in Excel modeling with strong attention to detail
• Strong communication skills and comfort working with internal stakeholders
• A self-starter with a positive attitude and ability to work in a rapidly changing environment

Preferred Qualifications

• Work experience in consulting, investment banking, or Strategic Finance at a high-growth technology company preferred
• Work experience with digital advertising or SAAS is a plus but not required
• SQL knowledge is preferred but not required

Overview

About the Role

We’re seeking a Senior Quant UX Researcher to join the team and drive impactful research for the Online Grocery team. In this role, you will be deeply involved in every aspect of the research process, from design to execution and analysis. The Online Grocery team is focused on building and growing the best online grocery experience.

About the team

The Instacart Research team is dedicated to understanding the future of online grocery shopping and how current behaviors and needs may be rapidly evolving. We generate insights that drive product strategy and innovation. We are a collaborative and tight-knit team, and we partner with product, design, data science, and engineering to help build products that solve real problems for people and support Instacart’s mission.

About the Job

• Design, implement and analyze a wide range of quantitative studies.
• Utilize statistical techniques and data analysis to identify trends, patterns, and insights from large datasets.
• Partner closely with product, data science and design partners to identify and prioritize research projects
• Identify, plan and execute research projects end-to-end, demonstrating creativity in problem-solving 
• Synthesize findings into actionable insights that propel product development.
• Communicate results and recommendations in a concise and visually compelling manner, leveraging storytelling skill
• Collaborate with data scientists and other teams to develop predictive models.
• Uphold high standards of data integrity and confidentiality in all research activities.

Minimum Qualifications

• At least 5 years of professional experience in UX research
• Able to adapt and operate independently in a fast-paced environment
• Experience in designing, implementing, and analyzing tracking and ad-hoc surveys
• Demonstration of a creative, adaptable, and hands-on approach to research
• Advanced knowledge and expertise in statistical analysis methods (e.g., Discrete Choice Modeling, Segmentation techniques)
• Proficiency in programming surveys using Qualtrics
• Proficiency in processing data and weighting (using Q, SPSS, or other software)
• Experience in linking survey data with user behavioral data for comprehensive analysis.
• Portfolio demonstrates visualizing data in a clear, compelling manner.
• Can speak to experience managing multiple simultaneous projects
• Bachelor’s or Master’s degree in Psychology, Cognitive Science, HCI, Statistics, Data Science, Anthropology, or a related field.

Preferred Qualifications

• SQL experience desired but not required.
• Masters or PhD in psychology, cognitive science, HCI, Statistics, Data Science, Anthropology, or a related field 

Overview

About the Role

We are looking for a Finance Analyst II to join the Strategic Finance team focused on Instacart Ads. This is a rare opportunity to join a growing team and drive analyses and forecasts for some of our most exciting initiatives. In this role, you will provide financial partnership for business priorities that will have a critical impact on Instacart’s near and long-term success. As a Finance Analyst II, you have both strong attention to detail and the ability to consider the big picture to drive strategic decisions and investment recommendations. You are highly analytical and a clear, confident communicator. 

About the Team

Instacart Ads help brands attract and engage customers at every stage of their shopping journey — from initial keyword search and aisle browsing through checkout. Our vision is to democratize the grocery store by offering brands of all sizes an equal opportunity to reach potential customers. As a member of the Strategic Finance team, you will build relationships with multiple stakeholders in the advertising business while you partner to solve complex business problems.  

About the Job

• Partner cross-functionally to develop financial models that drive forecasting, strategic decision making, and initiative prioritization for Instacart Ads
• Generate monthly and quarterly performance and forecast reviews, board meeting and investor presentations, and other financial review presentations for leadership teams
• Conduct ad hoc financial modeling and analysis, such as building KPI-based models
• Contribute to short and long range P&L planning
• Design and implement financial processes that use internal data and KPI’s to monitor and forecast financial performance of advertising business

About You

Minimum Qualifications

• Bachelor’s degree in Engineering, CS, Math, Economics, Finance, Business or other related field
• 2-4 years work experience in a relevant field with demonstrated financial acumen and a track record of leveraging data for business impact
• Proficient in Excel modeling with strong attention to detail
• Strong communication skills and comfort working with internal stakeholders
• A self-starter with a positive attitude and ability to work in a rapidly changing environment

Preferred Qualifications

• Work experience in consulting, investment banking, or Strategic Finance at a high-growth technology company preferred
• Work experience with digital advertising or SAAS is a plus but not required
• SQL knowledge is preferred but not required

Overview

About the Role -

In this role, you will combine strong analytical skills with a deep understanding of our product and business goals to build fulfillment capabilities that drive enterprise growth for Instacart. In providing data driven insights and problem-solving expertise, you will enhance decision making, identify new opportunities, and provide strategic guidance across Instacart's Enterprise Fulfillment team.

By collaborating closely with our product and data science teams, you will improve our understanding of complex problems and contribute to opportunities for improvement. Your work will directly impact our ability to understand our business, develop solutions, and help Instacart better service our Enterprise partners.

About the Team -

As a member of the Product Analytics team, you will provide essential support for strategic and product decision-making. Our team excels when the complexity of a problem is a function of navigating unknowns and considering impact across multiple lanes. 

We improve strategic decision making by developing frameworks to balance tradeoffs and translate complex data into actionable recommendations. We serve as a point of connection between teams, facilitating collaboration, idea sharing, and alignment, helping Instacart develop more holistic solutions.

About the Job 

In this dynamic role, your responsibilities will include:

• Become an expert on Instacart’s Enterprise products that power fulfillment on retailer owned e-commerce platforms and enhance the ways we work with partners
• Develop robust analytical frameworks to refine decision-making and tradeoffs across strategic and product opportunities
• Ensure we have a holistic understanding of our business health, partner outcomes and the key factors driving performance
• Help prioritize and define the roadmap for our Enterprise product direction
• Translate complex datasets into understandable narratives and actionable recommendations
• Proactively identify areas for impact, growth, and investment

About You

Minimum Qualifications

• 6+ years of experience utilizing data to inform strategic decisions.
• Comfort working in dynamic and ambiguous environments.
• Strong proficiency in SQL.
• Proven ability to synthesize data into compelling narratives.
• Experience managing and prioritizing work across multiple teams

Preferred Qualifications

• Experience with ‘gig economy’ marketplaces

Overview

About the Role:
Join our dedicated team as a Critical Response Associate and contribute directly to the safety and stability of the Instacart platform. In this dynamic role, you will engage in emergency response coordination, conduct thorough investigations, and oversee compliance measures. Your work will ensure that all Instacart users have a secure and positive experience, maintaining the trust placed in us every day. This full-time position requires availability during off-hours and weekends, depending on operational needs.

About the Team:
Our Critical Response Team is at the forefront of ensuring a safe and trustworthy environment on the Instacart platform. We manage real-time incidents that require immediate and coordinated action, embodying the company's commitment to safety and reliability. The team plays a pivotal role in Instacart’s success by ensuring operational integrity and building trust within our community.

About the Job:
As a Critical Response Associate, your responsibilities will include:

• Resolving issues involving customers, shoppers, and retailers related to user misconduct through timely email or phone responses, ensuring satisfaction and continued trust in our platform.
• Conducting detailed investigations to categorize and action misconduct, applying a meticulous approach to gather facts and enforce compliance with our standards.
• Reviewing both live and historical data with an eye for detail, identifying patterns that could indicate areas of concern.
• Performing day-to-day operational tasks with precision, continuously seeking ways to enhance the effectiveness of our response protocols.
  
  

About You:
Minimum Qualifications:

• 1-2+ years of experience in Investigations, Customer Support, or Hospitality related fields, or a strong academic record demonstrating your ability to thrive in complex scenarios.
• Exceptional communication skills, including writing abilities with attention to detail, grammar, and adaptation to the Instacart brand tone and voice.
• A resilient and positive attitude capable of navigating ever-changing and dynamic operational conditions.
• A comprehensive understanding of the gig economy and the unique challenges it presents.
• Proven ability to swiftly address critical and sensitive issues in a fast-paced environment.
• Ability to maintain a high level of confidentiality.
• Flexibility to work weekends, evenings, and holidays as needed.

Preferred Qualifications:

• Proficiency in Excel or Google Sheets.
• Basic knowledge of SQL is an advantage, but not required.

Overview

About the Role

We are seeking an Android Design Engineer to play a central role in building out the next generation of Instacart's design system components and infrastructure. In this position, you will work with a high-performing, collaborative, cross-functional, and friendly team to help scale our mission of providing access to the food people love and more time to enjoy it together. You will develop mobile components, provide elegant solutions to help engineers create great experiences, and collaborate closely with designers and engineers.

About the Team

The Instacart Design Team is dedicated to making grocery shopping effortless for everyone and finding solutions to large-scale opportunities that will forever change the way people feed themselves and their loved ones. The Design System team works to create reusable components and patterns that enable feature teams to build consistent, high-quality user experiences quickly and efficiently.

About the Job

• Develop our next version of Instacart Design System’s Android components 
• Provide elegant, simple solutions that help engineers create great experiences at high velocity
• Collaborate with engineering peers to design elegant and consistent component APIs
• Focus on the details of developer experience to make using the Instacart Design System absolutely frictionless
• Engage with designers daily to co-create the best possible components and patterns
• Support Instacart's Android engineering team with best-in-class documentation/support 

About You

Minimum Qualifications

• 7+ years of experience in Android app UI development 
• Practical knowledge and experience using Jetpack Compose
• Effective in developing native mobile applications with accessibility in mind
• Strong communication and written skills
• Solid understanding of fundamental design principles and high attention to detail in UI implementation
• An exceptionally collaborative approach towards working with design and engineering teams

Preferred Qualifications  

• Background in writing developer-oriented documentation
• Experience working directly on a design system team

#LI-Remote

Overview

About the Role

We are currently seeking a Web Design Technologist who will play a central role in building out the next generation of Instacart's design system components and infrastructure. You'll work with a high performance, collaborative, cross-functional, and friendly team. Your work will help us scale our mission to provide access to the food people love and more time to enjoy it together.

About the Team

The Instacart Design Team is dedicated to making grocery shopping effortless for everyone and finding solutions to large-scale opportunities that will forever change the way people feed themselves and their loved ones. 

About the Job 

• Develop our next version of Instacart Design System’s React Web components 
• Provide simple solutions that help engineers create great experiences at high velocity
• Collaborate with your engineering peers to design elegant and consistent component APIs
• Focus on the details of developer experience to make using the Instacart Design System absolutely frictionless
• Engage with designers daily to co-create the best components/patterns possible
• Support Instacart's Web engineering team with best-in-class documentation/support 

About You

Minimum Qualifications

• 5+ years of experience developing HTML/CSS/JavaScript based interfaces
• Proven experience developing web apps with React
• Effective in developing web applications with accessibility in mind 
• Strong communication and written skills
• Solid understanding of fundamental design principles and a high attention to detail in UI implementation
• An exceptionally collaborative approach towards working with design and engineering teams

Preferred Qualifications

• Background in writing developer-oriented documentation is preferred
• Experience working directly on a design system team a huge plus

#LI-Remote

Overview

About the Role

We are currently seeking an iOS Design Technologist who will play a central role in building out the next generation of our design system's components and infrastructure. You'll work with a high-performance, collaborative, cross-functional, and friendly team. Your work will help us scale our mission to provide access to the food people love and more time to enjoy it together.

About the Team

The Instacart Design Team is dedicated to making grocery shopping effortless for everyone and finding solutions to large-scale opportunities that will forever change the way people feed themselves and their loved ones.

About the Job

• Develop our next version of Instacart Design System’s iOS components 
• Provide simple solutions that help engineers create great experiences at high velocity
• Collaborate with your engineering peers to design elegant and consistent component APIs
• Focus on the details of developer experience to make using the Instacart Design System absolutely frictionless
• Engage with designers daily to co-create the best components/patterns possible
• Support Instacart's iOS engineering team with best-in-class documentation/support 

About You

Minimum Qualifications

• 7+ years of experience in iOS app UI development 
• Practical knowledge and experience using SwiftUI and UIKit
• Effective in developing native mobile applications with accessibility in mind
• Strong communication and written skills
• Solid understanding of fundamental design principles and a high attention to detail in UI implementation
• An exceptionally collaborative approach towards working with design and engineering teams

Preferred Qualifications

• Background in writing developer-oriented documentation
• Experience working directly on a design system team a huge plus

Overview

About the Role- As Instacart continues its rapid expansion, we are looking to add an additional Sales Executive. This Sales Executive will be responsible for managing a book of business of non endemic brands looking to utilize Instacart's valuable audience. Sales Executives act as the main point of contact for their assigned brands and own all aspects of the advertising relationship.

About the Team- In this new role, this individual is responsible for managing Instacart’s relationships with non endemic brands both on and off platform The team’s remit is to act as strategic consultants to accelerate the revenue growth of brands on Instacart. The team works closely with internal cross-functional teams from product, comms, marketing, insights, and analytics to drive value and excitement with our partners.

About the Job 

• Developing and maintaining relationships with non endemic advertisers, managing all aspects of the sales cycle for a book of business between 5-10 accounts
• Selling with thought leadership & consultative sales skills across the prioritized client base
• Leading monthly, quarterly, and annual planning and budgeting process across their client portfolio
• Analyzing and applying business insights in a way that influences clients’ investment decisions 
• Independently identifies and builds relationships with executive contacts within the client book of business, by expanding contact to new client teams & senior stakeholders
• Forecasting the allocated book of business for quarterly & annualized growth
• Maintaining a high daily volume of activity including outbound calls, emails, and social selling in a transactional environment
• Developing sales collateral, case studies, and custom ‘stories’ to translate the benefits of Instacart’s platform to advertisers 
• Generating weekly campaign reports and optimization recommendations, as well as monthly / quarterly reviews
• Growing your skills and having a meaningful impact on an important component to Instacart’s success and growth
• Leveraging prior experience or interest  to drive meaningful growth across a new category of advertisers for Instacart

About You

Minimum Qualifications

• 3-5+ years of experience in a sales environment
• 2+ year of experience in digital advertising 
• Experience in managing client relationships, and partnering to drive measurable growth 
• Ability to work in a fast-moving environment and juggle multiple priorities and projects 
• Comfortable analyzing and speaking to on and off platform opportunities and advertising insights and KPIs
• Excellent written, verbal and presentation skills
• Familiarity with tools of the trade (eg. Microsoft Office, specifically Excel, Google Drive)
• Experience with large data sets and ability to extract business insights from analysis (Experience in SQL, Tableau preferred)

Preferred Qualifications

• Experience selling programmatic advertising and knowing the programmatic space
• Experience selling into large agencies
• Experience working in sales at a retail media company with fast growing brands 
• Consistent historic performance of achieving sales quotas, while building strong client relationships 
• Understanding of both CPG and retail media media metrics to drive campaign performance

Overview

About the Role-We are currently seeking an experienced Manager who will own the Credit & Collections operations of our e-Commerce Retailer business and report to the Head of Credit & Collections. This role will directly manage a Team of Credit & Collections Analysts and help drive related transformation initiatives to help improve working capital and improve our accounts receivable aging. Additionally, this role will help with related leadership reporting, metrics, and SOX activities as needed.  

About the Team-The Credit & Collections Team is a part of our Accounting Department and reports into our Head of Accounting Operations. The Credit & Collections Team is responsible for B2B collections and related customer service, credit reviews for new and existing customers, cash application and record-keeping, and AR customer data management (CDM). We work closely with the Instacart Billing, Accounting, Deal Desk, Legal, Sales, and Financial System Teams in our day-to-day work.

About the Job 

• Lead the Credit & Collections Team, including both full-time employees and BPO vendor staff, ensuring high-performance outcomes.
• Develop, implement, and monitor Credit & Collection policies and procedures.
• Manage accounts receivable accounting activities, including month-end reporting, AR GL reconciliations, flux analysis, and SOX control compliance.
• Facilitate quarterly and annual third-party financial audits by providing necessary documentation and insights.
• Identify opportunities for process improvement in the Credit, Collections, Cash Application, CDM, and Billing functions; lead related implementation of process and system changes as needed.
• Collaborate with cross functional stakeholders to enhance Credit & Collection strategies and tools to drive results on cash flow and accounts receivable aging reduction.

About You

Minimum Qualifications

• Bachelor’s degree or higher.
• Significant experience and subject matter expertise in billing, collections, credit, cash application, and CDM accounting operations.
• Intermediate experience in accounting principles and applications, such as understanding journal entries, subledger operations, revenue recognition and reserve standards, GL reconciliations, flux analysis, and the revenue audit cycle.
• Strong background in managing and leading diverse teams, including BPO staff.
• Proven Experience implementing accounts receivable systems and automating related processes.
• Capable of managing projects against daily work initiatives against deadlines.
• Excellent written and verbal communication skills, with significant analytical and interpersonal abilities.

Preferred Qualifications

• Demonstrated experience successfully navigating a fast-paced, tech environment for large business organizations. 
• Proficiency in Oracle, Salesforce, JIRA, D&B, and big data reporting tools.
• Experience providing input on commercial agreement redlines and negotiations from a credit risk and AR operational perspective.
• Current knowledge of industry best practices and innovations.
• Advanced certifications in credit or related educational areas.

Overview

About the Role

We are hiring a Senior Product Manager to join our Sponsored Products Marketplace and Auction team. Sponsored products is our flagship search advertising product, and accounts for a meaningful portion of our advertising business today. We are looking for a Product Manager who can do it all, from leveraging strong design intuition to innovate on new consumer experiences to drive better engagement with sponsored products, to strong systems thinking and technical chops to comfortably lead improvements around auction dynamics and marketplace inventory to sustainably grow revenue. In this role, you will sit at the intersection of balancing and maximizing ecosystem value across instacart ads revenue, advertiser value, and consumer engagement.

About the Team

• You will be working with a talented team of frontend and ML/backend Engineers, Data Scientists, and Sales / Product Marketers to identify, incubate, and launch products.
• You will also closely partner with consumer Product Managers across search, storefront, checkout, and more and more to thoughtfully design, launch, and scale advertising solutions across the shopping journey.

About the Job 

• You will work with designers to innovate on the next frontier on Sponsored Products formats, user experience improvements, and new use cases to improve engagement, all while maintaining a high degree of consistency with the current organic experience.
• You will partner with highly technical ML engineers to innovate across highly technical areas, from building prediction models to identify what ads are most relevant to users in real-time based on their intent, behavior, and contextual signals, to designing the right auction mechanisms to ensure relevance for customers, healthy competition, and efficient allocation of ads, and building predictive pricing algorithms to better optimize across advertiser value and advertising revenue.
• You will work with cross functional partners across sales, insights, and business operations to identify and grow underpenetrated parts of the sponsored products business.

About You

Minimum Qualifications

• 3+ years in Product Management at a technology company
• Analytical background and a strong systems thinker
• Strong design intuition and ability solve for customer needs
• Strong cross functional collaborator, with a demonstrated ability to build trusted relationships and drive alignment and progress across teams
• Passion for building products that unlock value for multi sided marketplaces
• Thrive in fast-paced, quickly changing environment

Preferred Qualifications

• Prior experience building products for and interfacing with B2B stakeholders (advertising and consumer packaged goods a plus)
• Experience operating in marketplace, auction, and supply optimization ecosystems
• Ability to operate high stakes environments, leading communication, and driving alignment with executive leadership

Overview

This role challenges traditional approaches to digital shopping by improving backend systems that power a seamless user journey. You will lead efforts to enhance content discoverability and purchase processes, helping to perfect the interaction between user desires and our vast product offerings.

About The Role

The Senior Software Engineer will focus on enhancing the user experience by developing robust backend architectures that support advanced recommendation and personalization systems. In close collaboration with ML engineers, product teams, and data scientists, you will lead the innovation of our backend services, enabling sophisticated, data-driven features that adapt to our customers' shopping behaviors.

About the Team

The Core Experience teams are dedicated to creating engaging and straightforward shopping experiences. You will be part of a team that is at the heart of product innovation, focusing on everything from the user interfaces to the underlying systems that support our web and mobile platforms. Our team’s work is guided by a data-driven methodology that ensures decisions are aligned with consumer needs, helping us move swiftly and efficiently in our development processes.

Overview of the Core Experiences teams that are currently hiring:

Search Team:

An engineer who will improve our search architecture, playing a key role in the crucial stage of the customer shopping journey. This position will reshape how customers search for retailers and products on Instacart. The role involves working closely with machine learning engineers, product managers, UX designers, and data scientists to transform Instacart's search experience, making every interaction both personalized and meaningful.

About the Job

Responsibilities:

• Design, build, and maintain high-quality backend applications.
• Lead the development of our backend system's roadmap, prioritizing scalability and reliability.
• Innovate and think creatively to develop new features that enhance our customer's shopping experiences.
• Own and lead major components of our product, ensuring they meet both internal standards and external expectations.
• Collaborate across teams to foster a unified approach to product development, facilitating consensus and driving effective outcomes.
• Responsible for the strategic planning and execution of projects you oversee, from inception to deployment and maintenance.

About You

Minimum Qualifications

• 5+ years of backend development experience, with a strong record of project delivery.
• Proficiency in backend languages, such as Ruby or Go.
• A solid foundation in unit testing and problem-solving.
• Exceptional communication skills and the ability to lead and collaborate with diverse teams.
• Holds a Bachelor's or Master’s degree in Computer Science, Software Engineering, or equivalent experience.

Preferred Qualifications

• Effectively lead a cross-functional team, demonstrating strong teamwork skills, and capable of clearly communicating ideas and fostering alignment across different departments.
• Experience in building scalable solutions and architecture.
• Familiarity with ML model development and iteration.
• Thorough knowledge of developing applications using GraphQL.
• Skilled in the use of monitoring and observability tools like Datadog.
• Extensive experience with database management, particularly PostgreSQL and AWS OpenSearch.