Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!????????

Role overview

As a Moderator, your mission is to create a safe and positive gaming environment for all players and communities. You will play a vital role in protecting gamers from harmful content, including harassment, hate speech, and unnecessary violence. By diligently monitoring and filtering content, you will ensure they can enjoy their passion without fear of harassment, unwanted content or bullying. Your dedication as a guardian of the gaming community will foster a space that thrives on respect, inclusivity, and the joy of gaming. Join us in building a gaming paradise where players can immerse themselves in a secure and enjoyable experience! ????????

What are we looking for? Our Trust & Safety Moderator has a knack for the following skills:

Communication:

• Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material.
• Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels.

Analytics:

• Audit and assess interactions, ensuring they are rated accurately based on their severity level.
• Compile and report trends and improvement opportunities from audits, translating them into actionable data for process enhancements.

Leadership:

• Actively participate in feature testing and tool improvements, contributing to the continuous refinement of content moderation practices.
• Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.
• Multitask and prioritize efficiently, ensuring tasks are completed promptly and effectively.
• Accountability and responsibility, taking ownership of assigned tasks and delivering results.
• Agility and willingness to change, embracing new ideas and approaches with a capability to adapt to evolving circumstances.
• Self-motivation, innovative, and analytical, with a keen eye for detail and accuracy, ensuring high-quality outcomes.

Business:

• Identify errors and inconsistencies in relation to established procedures and protocols, maintaining adherence to best practices.
• Understand that a moderator role implies potentially being exposed to foul content. Our moderators should be resilient, mature, and professional in order to provide the highest possible quality service. Bearing in mind specific content that might be considered offensive by some, we ensure that the support for your well-being will be provided.

You'd be a great fit for this role if you have:

• Excellent written and verbal communication skills in English to effectively communicate with team members and stakeholders.

• Mastery in C1-C2 level Arabic proficiency.

• Emotional stability, self-awareness, and strong auto-analysis skills to handle challenging situations with composure and make well-informed decisions.
• Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.

Nice-to-haves:

• Experience in managing or moderating online forums/Discord within the gaming space, either professionally or during your spare time.

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

• We propose an employment contract. 
• We want you to work comfortably - so we offer remote work with necessary equipment and the possibility of visiting our brand-new office at the Global Office Park in Katowice! (PS. Did we mention we even have a slide…?)
• We want you to stay healthy and happy - so we offer the attractive benefits package including: private medical care option, MyBenefit system, Multisport card, a subsidy for glasses and the Employee Assistance Program with personal, legal and financial counselling services.
• We want you to grow with us- so we offer professional development opportunities e.g. online learning platform, training sessions and open vacancies exclusively for internal candidates.
• We want you to make an impact- so we have the Employee referral program - you can invite your friend to become a fellow Keywordian and get the prize!
• We want you to have fun - so we organize company parties with delicious food and lots of attractions at Global Office Park - last year we organized i.a. End-Of-Year Party, Halloween, Open Day for our friends & family and KeywordsCon - our very first video games convention! We also prepare plenty of activities, competitions and even gaming tournaments for employees with awards + occasional company gifts!
• We want you to be a part of our community - so we offer the unique chance to take a look behind the scenes of the gaming industry and the opportunity to gain valuable experience by collaborating with people from all over the world!

Phases of our recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, we invite you to our online assessment (Content moderation, Arabic and English) to better evaluate your moderation and written skills. Our Moderation test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!
• Once you submit your test, the assessment will take approximately several days to be evaluated.
• If you successfully pass the test - we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations Manager.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote.We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.????

That would be it from us - now we are waiting for your move!

#imaginemore

____________________________________________________________________________

Role Information: EN

Studio: Keywords Studios

Location: Europe, Poland

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

See more jobs at Keywords Studios

Apply for this job

Keywords is an international technical services provider to the global games industry. Established in 1998 in Dublin and now with operations in 13 studios across 10 countries, it provides integrated services for localisation, testing, audio, art creation and customer support in over 40 languages and 12 game platforms to the world’s largest games publishers and developers.

http://www.keywordsstudios.com/

The position will be based at Keywords International in Tokyo, Japan. This is a unique opportunity to be part of a team focusing on community and in game content for a leading social games publisher.

The role is to translate, and trans create from English into Polish player support, community and in game content for mobile games.

The linguist will also be responsible for testing, identifying, and reporting bugs, as well as suggesting fixes to potential bugs relating to language, text implementation and user interface (UI) issues.

This role requires excellent language skills, creativity and a passion for games.

We are offering a 12-month FTC, with the possibility of renewal based on performance and other factors.

Duties and Responsibilities

• Translate/trans create in game, player support and community content from English to Polish to a high-quality standard
• Perform Quality Assurance tasks in a variety of published content (games, websites, etc.)
• Be responsible for all linguistic aspects of the translations you are assigned to ensure the best possible quality is achieved
• Suggest process improvements that will deliver on goal of optimal translation quality
• Collaborate with linguists in other languages on cross group Quality objectives

• Native level Polish speaker
• Passion for games industry
• Educational qualification in linguistics
• Experience in translation, copywriting or linguistics
• Excellent verbal and written linguistic skills both in Polish and English
• Good PC knowledge, including knowledge of MS office products is essential (basic knowledge of excel, or willingness to learn) 
• Must be self-motivated and able to operate in a dynamic and fast-paced environment
• Strong interpersonal skills
• Outstanding attention to detail
• Excellent problem-solving skills 
• Familiarity with CAT tool software, (e.g. Memsource/Phrase, MemoQ) an advantage

Our employees are our most valuable resource; therefore we provide them with a competitive compensation package commensurate with skills and experience, excellent benefits, high level of job satisfaction and a casual and fun work environment.

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Japan, Tokyo

Area of Work: Localization

Service: Globalize

Working Pattern: Full Time, Hybrid

See more jobs at Keywords Studios

Apply for this job

Keywords is an international technical services provider to the global games industry. Established in 1998 in Dublin and now with operations in 13 studios across 10 countries, it provides integrated services for localisation, testing, audio, art creation and customer support in over 40 languages and 12 game platforms to the world’s largest games publishers and developers.

http://www.keywordsstudios.com/

The position will be based at Keywords International in Tokyo, Japan. This is a unique opportunity to be part of a team focusing on community and in game content for a leading social games publisher.

The role is to translate and trans create from English into Finnish player support, community and in game content for mobile games. The linguist will also test the games in Finnish.

This role requires excellent language skills, creativity and a passion for Games.

We are offering a 12-month FTC, with the possibility of renewal based on performance and other factors.

Duties and Responsibilities

• Translate/trans create in game, player support and community content from English to Finnish to a high-quality standard
• Perform Quality Assurance tasks in a variety of published content (games, websites, etc.)
• Be responsible for all linguistic aspects of the translations you are assigned to ensure the best possible quality is achieved
• Suggest process improvements that will deliver on goal of optimal translation quality
• Collaborate with linguists in other languages on cross group Quality objectives

• Native level Finnish speaker
• Passion for games industry
• Educational qualification in linguistics
• Experience in translation, copywriting or linguistics
• Excellent verbal and written linguistic skills both in Finnish and English
• Good PC knowledge, including knowledge of MS office products is essential (basic knowledge of excel, or willingness to learn) 
• Must be self-motivated and able to operate in a dynamic and fast-paced environment
• Strong interpersonal skills
• Outstanding attention to detail
• Excellent problem-solving skills 
• Familiarity with CAT tool software, (e.g. Memsource/Phrase, MemoQ) an advantage

Our employees are our most valuable resource; therefore we provide them with a competitive compensation package commensurate with skills and experience, excellent benefits, high level of job satisfaction and a casual and fun work environment.

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Japan, Tokyo

Area of Work: Localization

Service: Globalize

Working Pattern: Full Time, Hybrid

See more jobs at Keywords Studios

Apply for this job

Keywords Studios continue à développer ses capacités de leader mondial dans les services dont les créateurs de jeux vidéo et de contenus interactifs similaires ont besoin. En tant que partenaire externe, Keywords Studios se tient aux côtés de ses clients et leur donne accès à ses équipes d’experts, là où et quand ils en ont besoin. 

Les gens qui travaillent chez Keywords Studios sont passionnés, talentueux, dévoués et créatifs. Le talent humain est notre ressource la plus précieuse. Notre entreprise s’épanouit grâce à la diversité : nous valorisons le caractère unique de chaque personne et travaillons en équipe dans plus de 70 studios à travers 26 pays.  

Keywords Studios offre aujourd’hui la possibilité à un(e) conseiller(-ère) en emploi de faire partie de sa dynamique équipe juridique en pleine croissance. En tant que conseiller(-ère) en emploi, vous fournirez un soutien juridique complet à nos vastes équipes mondiales de ressources humaines (RH) et de cadres supérieurs, en veillant à la conformité, à la standardisation et à la formulation de conseils stratégiques pour l’ensemble du personnel. Vous jouerez un rôle essentiel dans la coordination des exigences juridiques mondiales, la gestion des litiges en matière d’emploi, la rédaction et la révision de documents relatifs aux RH et le développement de relations clés avec les parties prenantes internes. Ce poste requiert de solides compétences en matière d’analyse, de communication et de relations interpersonnelles. 

Intégrer notre équipe à titre de conseiller(-ère) en emploi offre une formidable occasion de faire partie d’une entreprise de jeux vidéo et de divertissement mondialement reconnue, à la pointe de l’innovation. Si vous avez une passion pour les gens et les industries du jeu vidéo ou de la technologie, et que vous vous épanouissez dans un environnement dynamique et créatif, nous serions ravis de vous connaître. 

• Fournir un soutien et des conseils multijuridictionnels au groupe, généralement en ce qui concerne un large éventail de questions liées à l’emploi, y compris les aspects contentieux et consultatifs des relations de travail. 
• Fournir des conseils et un soutien juridiques quotidiens aux équipes RH mondiales. 
• Rédiger et réviser les documents types du groupe relatifs aux RH, y compris les contrats de travail, les contrats de cessation d’emploi, les politiques d’emploi, les manuels des employés et d’autres documents relatifs à l’emploi.  
• Conseiller l’organisation en matière de litiges et de réclamations liés à l’emploi, notamment en gérant les litiges liés à l’emploi et les questions précontentieuses avec les parties prenantes internes et les avocats externes.  
• Assister l’équipe chargée du développement de l’entreprise et des fusions et acquisitions avec une diligence raisonnable en matière de RH.  
• Rédiger des contrats d’administrateurs et de cadres supérieurs.  
• Conseiller sur les sujets tels que le recrutement, les problèmes de performance, les procédures disciplinaires, les cessations d’emploi, les statuts professionnels, les congés autorisés, la discrimination, le harcèlement, les procédures d’alerte et les enquêtes sur les membres du personnel.  
• Soutenir l’évaluation et le développement de la formation en matière de RH, y compris en lien avec la DEIA, la lutte contre le harcèlement et la discrimination.  
• Fournir des conseils et coordonner les réponses aux exigences juridiques, propres à chaque juridiction et région, et aux meilleures pratiques du secteur.  
• Travailler en partenariat avec les RH, l’équipe juridique au sens large et divers autres services et parties prenantes sur les questions liées à l’emploi en général.  
• Contribuer à l’élaboration de politiques et de matériel de formation et former le personnel aux obligations liées à l’emploi, afin de développer les pratiques de l’organisation en matière de RH à l’échelle mondiale. 
• Collaborer avec des conseils externes et des consultants, si nécessaire, afin de traiter les problèmes de RH complexes et de garantir la conformité juridique.

• Avocat(e) diplômé(e) autorisé(e) à pratiquer au Québec. 
• Un minimum de trois ans d’expérience dans un cabinet d’avocats de premier plan ou dans l’équipe interne d’une organisation multinationale. 
• Connaissance approfondie du droit du travail et des règlements sur l’emploi.  
• Expérience dans le conseil aux organisations multinationales en matière de RH. 
• Savoir travailler de façon autonome et en tant que membre d’une équipe dans un environnement dynamique. 
• Excellente capacité en gestion de projet et grand souci du détail. 
• Pensée innovatrice et créative afin d’équilibrer les exigences commerciales et le risque juridique. 
• Posséder une solide éthique professionnelle, un esprit d’initiative et le sens des responsabilités. 
• Capacité à communiquer de façon professionnelle, efficace et persuasive, notamment en expliquant succinctement des sujets potentiellement complexes aux parties prenantes internes. 
• Posséder de solides compétences interpersonnelles et en matière de présentation, ainsi que la capacité à travailler efficacement avec les autres, à tous les niveaux de l’organisation. 
• Engagement à respecter les valeurs de Keywords Studios et à contribuer à une culture de travail positive. 
• Maîtrise de l’anglais (communication avec les membres de l'équipe mondiale) et du français, à l’écrit et à l’oral. (La connaissance d’autres langues est un atout, mais n’est pas requise.)

Nos employés sont notre ressource la plus précieuse ; de fait, nous nous efforçons de proposer une indemnisation compétitive à la mesure des compétences et de l'expérience apportées, des bénéfices conséquents, une satisfaction au travail élevée et un environnement de travail plaisant.

Keywords International se donne pour mission de suivre une politique strict d'égalité des chances. Nous nous efforçons ainsi de créer un environnement de travail offrant des opportunités identiques à l'ensemble de nos employés actuels et potentiels.

Pour des raisons de lisibilité, le masculin pourrait être employé dans ce document mais il s'adresse aux candidats sans distinction de genre.

En fournissant vos informations dans cette application, vous comprenez que nous recueillons et traitons vos informations conformément à notre Avis de confidentialité des candidats. Pour en savoir plus, veuillez consulter notre Avis de confidentialité des candidats au  https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: FR

Studio: Keywords Studios

Location: Americas, Canada, Quebec

Area of Work: Legal

Service: Support Services

Employment Type: Full Time, Permanent

Working Pattern: Remote

See more jobs at Keywords Studios

Apply for this job

At Keywords, we are using our passion for storytelling, games, technology and media to create a global services platform for the Video Games and the Media & Entertainment industries.  

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing, we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences. We stand shoulder to shoulder with our clients working as their external partner, providing access to our teams of experts where and when needed. 

Keywords is trusted and relied upon by many of the world’s leading companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com

People at Keywords are passionate, talented, committed and resourceful. Human talent is our most valuable resource and as a business, we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 75+ studios around the world or working together virtually.

The main purpose of this position is to be responsible for all aspects of the accounts receivable processes including processing of client invoices, contributing to quality control on the invoices already processed and ensuring all client invoices are recorded, accounted for and paid in a timely and accurate manner.

• Verify and validate client invoices prepared by Project Managers from different service lines; 

• Record client invoices in NetSuite; 

• Apply clients’ payments against the related accounts receivable balances; 

• Follow up on overdue accounts receivable balances to ensure prompt collection; 

• Perform reconciliation with the accounts receivable sub-ledger;  

• Participate in month-end and year-end activities related to accounts receivable; 

• Participate in monthly income analysis; 

• Effectively communicate and liaise with clients and other departments to resolve all accounts receivable inquiries and discrepancies;  

• Provide audit support as requested, including accumulating invoice and collections support; 

• Other related tasks requested by the immediate supervisor. 

• 5 years of experience in accounts receivable and billing as well as collections

• College degree in accounting or a similar field
• Fluent in English (written and spoken) 

• Strong working knowledge of the Office suite

• Experience with NetSuite (a definite asset)
• Well-organized with superior attention to details

• Ability to prioritize, multi-task, problem solve and adapt to change

• Ability to meet tight deadlines

• Professional, responsible, and reliable self-starter

• Excellent customer service and interpersonal skills

• Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness

• Respectful of confidential information

• Law Benefits.

• Schedule: From Monday – Friday

After 3 months:

• Major and minor medical expenses insurance.
• Saving funds.
• Grocery vouchers

Role Information: EN

Studio: Keywords Studios

Location: Americas, Mexico

Area of Work: Finance

Service: Support Services

Employment Type: Permanent

Working Pattern: Full Time, Remote

See more jobs at Keywords Studios

Apply for this job

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!????????

Role overview

Our Solutions Data Optimization Specialist will play a key role in enhancing and maintaining internal systems to support the automation and reporting of player engagement data. This position is responsible for customizing fields and workflows within systems, optimizing current setups, and collaborating closely with cross-functional teams to ensure that processes align with overall business goals and operational needs. 

If you are passionate about using data to optimize workflows and identifying opportunities for improvement, then hit the apply button!

What are we looking for? OurSolutions Data Optimization Specialisthas a knack for the following skills:

Business

• Demonstrates accuracy in managing Salesforce fields, workflows, and automation features to streamline processes
• Ensures automation processes run smoothly and efficiently by regularly updating and maintaining client database fields and workflows
• Analyzes the current database setup and provides thoughtful suggestions for enhancements to optimize performance and user experience
• Works effectively with team members and relevant stakeholders to ensure alignment and integration of processes

Leadership

• Takes initiative to identify issues and opportunities for improvement within the Salesforce setup, driving driving continuous improvement with conviction
• Demonstrates a strong sense of ownership over initiatives, confidently sharing feedback and suggestions for continuous improvement

Analytics

• Demonstrates thoroughness in managing Salesforce updates and reports, ensuring accuracy and reliability in all tasks
• Designs and customizes reports and dashboards to meet specific business needs and ensure timely access to data
• Analyzes existing tools configurations and identifies areas for improvement to enhance system efficiency
• Proposes actionable solutions and improvements for the current tool setup

Communication

• Clearly articulates ideas and feedback to team members and stakeholders, fostering open dialogue and collaboration
• Builds strong work relationships and contributes positively to team dynamics and project success
• Stays familiarized with tools and platforms that facilitate effective communication and collaboration with team members and stakeholders

You'd be a great fit for this role if you have:

• Bachelor’s degree in business administration, Information Technology, or a related field
• Experience in Salesforce management and automation processes to improve efficiency and user experience 
• Previous experience in custom reporting and process improvement 
• Strong sense of ownership and responsibility, taking initiative when needed
• Relevant knowledge using Salesforce, Google Suite, MS Office and reporting tools such as but not limited to Data Studio, Power Bi and project management tools 
• Relevant certifications in Salesforce (e.g., Salesforce Administrator or Salesforce Advanced Administrator) is an advantage
• Minimum of 2 years’ experience in customer service/sales/marketing or related field is an advantage 

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

• We propose an employment contract. 
• We want you to work comfortably - so we offer remote work with necessary equipment and the possibility of visiting our brand-new office at the Global Office Park in Katowice! (PS. Did we mention we even have a slide…?)
• We want you to stay healthy and happy - so we offer the attractive benefits package including: private medical care option, MyBenefit system, Multisport card, a subsidy for glasses and the Employee Assistance Program with personal, legal and financial counselling services.
• We want you to grow with us- so we offer professional development opportunities e.g. online learning platform, training sessions and open vacancies exclusively for internal candidates.
• We want you to make an impact- so we have the Employee referral program - you can invite your friend to become a fellow Keywordian and get the prize!
• We want you to have fun - so we organize company parties with delicious food and lots of attractions at Global Office Park - last year we organized i.a. End-Of-Year Party, Halloween, Open Day for our friends & family and KeywordsCon - our very first video games convention! We also prepare plenty of activities, competitions and even gaming tournaments for employees with awards + occasional company gifts!
• We want you to be a part of our community - so we offer the unique chance to take a look behind the scenes of the gaming industry and the opportunity to gain valuable experience by collaborating with people from all over the world!

Our recruitment process is fully online and remote.We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.????

That would be it from us - now we are waiting for your move!

#imaginemore

____________________________________________________________________________

Role Information: EN

Studio: Keywords Studios

Location: Europe, Poland

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

See more jobs at Keywords Studios

Apply for this job

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!????????

Role overview

Our Solutions Support Associate provides logistical, administrative, and operational support to the Player Engagement (PE) Solutions Team. In this role, you will be responsible for ensuring the creation and maintenance of records and tools to enhance team efficiency. By streamlining data collection and setup processes for reporting, you will help reduce time spent on manual tasks, enabling the PE Solutions Team to focus on strategic initiatives. 

If you’d like to play a critical role in supporting our team’s operational needs and drive its overall efficiency, apply now!

What are we looking for? OurSolutions Solutions Support Associatehas a knack for the following skills:

Business

• Maintains the company database/s (Salesforce) of prospects, proposals, operations and client/partner contacts
• Reviews proposals, contracts and operations documents so they meet compliance standards and client specifications, making sure their final form and presentation is in accordance with the company business standards
• Ensures information relevant to the Player Engagement process is available and shared efficiently & effectively within the company 

Leadership

• Responds to and manages routine and non-routine inquiries from internal team, prospects and clients, including events, calls and visits related to all Player Engagement lines of business. 
• Reviews proposals, contracts, and operations documents for compliance and administration, in collaboration with the business unit and sales support. 

Analytics

• Analyzes the internal client database and ensures compliance by collecting and organizing data, tracking key metrics, maintaining accurate records
• Provides clear insights and recommendations to support compliance efforts and keep stakeholders informed about internal client status and data integrity

Communication

• Has strong verbal and written communication skills to respond to client inquiries and share information efficiently across the organization.  
• Familiarity with tools and platforms (MS Office, Sharepoint, Salesforce, Hubspot) that facilitate coordination among sales teams, operations teams and partner organizations for effective document management. 

You'd be a great fit for this role if you have:

• Experience in administration and reporting line of work 
• Relevant knowledge in using Salesforce, Google Suite, MS Office and reporting tools such as but not limited to Data Studio, PowerBI and project management tools 
• Minimum of 2 years’ experience in customer service/sales/marketing or related field is an advantage 
• 4- year Course, BS Marketing, or related course is preferred 
• Accuracy and thoroughness when managing databases, reviewing and summarizing different documentation
• Adaptability to changing circumstances and priorities, handling multiple tasks effectively while maintaining a high level of quality
• Capability to work with tight deadlines
• Proactive approach in analyzing data, identifying trends, and drawing meaningful insights to inform decision-making

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

• We propose an employment contract. 
• We want you to work comfortably - so we offer remote work with necessary equipment and the possibility of visiting our brand-new office at the Global Office Park in Katowice! (PS. Did we mention we even have a slide…?)
• We want you to stay healthy and happy - so we offer the attractive benefits package including: private medical care option, MyBenefit system, Multisport card, a subsidy for glasses and the Employee Assistance Program with personal, legal and financial counselling services.
• We want you to grow with us- so we offer professional development opportunities e.g. online learning platform, training sessions and open vacancies exclusively for internal candidates.
• We want you to make an impact- so we have the Employee referral program - you can invite your friend to become a fellow Keywordian and get the prize!
• We want you to have fun - so we organize company parties with delicious food and lots of attractions at Global Office Park - last year we organized i.a. End-Of-Year Party, Halloween, Open Day for our friends & family and KeywordsCon - our very first video games convention! We also prepare plenty of activities, competitions and even gaming tournaments for employees with awards + occasional company gifts!
• We want you to be a part of our community - so we offer the unique chance to take a look behind the scenes of the gaming industry and the opportunity to gain valuable experience by collaborating with people from all over the world!

Our recruitment process is fully online and remote.We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.????

That would be it from us - now we are waiting for your move!

#imaginemore

____________________________________________________________________________

Role Information: EN

Studio: Keywords Studios

Location: Europe, Poland

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

See more jobs at Keywords Studios

Apply for this job

Keywords Studios continues to build world leading capabilities in services that video game and other interactive content creators need. We stand shoulder to shoulder with our clients working as their external partner, providing access to our teams of experts where and when needed. 

People that work at Keywords Studios are passionate, talented, committed and resourceful. Human talent is our most valuable resource and, as a business, we thrive on diversity, celebrate uniqueness and work together in teams across 70+ facilities in 26 countries.  

Keywords Studios now has an exciting opportunity for an Employment Counsel to be a part of its growing and dynamic Legal team. As Employment Counsel, you will provide comprehensive legal support to our expansive global HR and Executive teams, ensuring compliance, standardization, and strategic advice across the workforce. You will play a pivotal role in coordinating global legal requirements, managing employment disputes, drafting and revising HR-related documents, and fostering key relationships with internal stakeholders. This position requires strong analytical, communication and interpersonal skills. 

Joining our team as Employment Counsel offers an exciting opportunity to be part of a globally recognized video games and entertainment company at the forefront of innovation. If you have a passion for people and the gaming or technology industries, and you thrive in a dynamic and creative environment, we would love to hear from you.

• Provide multi-jurisdictional support and guidance to the group generally in relation to a broad range of employment matters, including the contentious and advisory aspects of the employment relationship. 

• Provide dedicated day-to-day legal advice and support to the global HR teams. 

• Draft and revise the group’s HR related template documents, including employment agreements, severance agreements, employment policies, employee handbooks and other employment related documents.  

• Advise the organization in relation to employment related disputes and claims, including by managing employment related litigation and pre-litigation matters with internal stakeholders and outside counsel.  

• Assist the Corporate Development / M&A team with HR due diligence.  

• Draft directorship and senior executive agreements.  

• Advise on topics such as recruitment, performance issues, disciplinary proceedings, terminations, employment status, leaves of absence, discrimination, harassment, whistleblowing and employee investigations.  

• Support the review and development of HR training, including in relation to DEIB, anti-harassment and anti-discrimination.  

• Advise on, and coordinate responses to, jurisdictional and regional specific legal requirements and industry best practices.  

• Partner with HR, the wider Legal team and various other departments and stakeholders on employment related matters generally.  

• Assist in developing policies and training materials and provide training to employees on employment related obligations, to further develop the organization's HR practices globally. 

• Collaborate with external counsel and consultants as needed to address complex HR issues and ensure legal compliance.

• Qualified lawyer who is admitted to practice in Québec, 

• Minimum of 3+ years’ experience at a top-tier law firm or a multinational organization's in-house team. 

• In-depth knowledge of employment laws and regulations.  

• Experience in advising multinational organization's on HR matters. 

• Experience working independently and as part of cross-functional teams in a fast-paced environment.
• Excellent project management skills and strong attention to detail. 
• Creative and innovative thinking with a view to balancing commercial demands against legal risk. 
• Strong work ethic, a self-starter, and accountable. 
• Ability to communicate professionally, effectively and persuasively, including by explaining potentially complex topics succinctly to internal stakeholders. 
• Strong interpersonal and presentation skills with the ability to work effectively with others at all levels of the organization. 
• Commitment to uphold Keywords Studios' values and contribute to a positive working culture. 
• Fluent in written and spoken English (communication with global team members) & French. Additional languages are an advantage but not required).

• Extended Healthcare Plan
• Group RRSP
• Paid Time Off
• Employee Assistance Program

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

Note to Recruitment Agencies

Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios. 

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at  https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas, Canada, Quebec

Area of Work: Legal

Service: Support Services

Employment Type: Permanent

Working Pattern: Full Time, Remote

See more jobs at Keywords Studios

Apply for this job

Please note the applications are open to candidates worldwide and is not limited to just Alabama residents. Feel more than free to apply regardless of location as those are a 100% remote, Work-From-Home roles. 

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.  

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.  

Join us in our mission to build engaging player communities and offer outstanding experiences! ???????? 

Role overview 

As a Partner Activation Specialist for outbound Licensing, you'll have a role at the core of our operations. You'll collaborate closely with our community and marketing teams to provide support for our client, an AAA racing franchise developer. Your primary responsibility? Bringing people together! You'll be responsible for crafting and executing captivating marketing strategies, fostering relationships with partners and ensuring seamless collaboration with our third-party associates. Let’s not forget about injecting some thrill into the game through enticing, in game content and unforgettable co-branded experiences. 

What are we looking for? Our Partner Activation Specialist has a knack for the following skills: 

Leadership: 

• Manage, organize, plan, support, and follow through on assigned programs and rhythms. 

• Comfortable creating and leading discussions around business cases, projections, forecasting, and revenue models as it pertains to outbound licensing. 

• Ensure full reporting and communication of program status and performance on a regular cadence within the Strategic Partnerships and Licensing organization. 

• Properly interact with business, finance, media, and marketing   resources to track items, identify decisions to be made, manage schedules, and escalate items as needed. 

• Coordinate program management of multiple initiatives, coordinating with cross-functional teams while tracking deliverables. 

Business: 

• Outbound Licensing, with special emphasis on securing and managing partnerships and agreements that extend our brand into retail products such as consumer goods, apparel, brand and talent collaborations and other related items. 

• Ensure a disciplined and predictable approach to execution that supports the timely launch of client and partner products. 

• Manage assets and other internal/external partners’ approvals as needed to ensure product readiness and launch. 

Analytics: 

• Utilize analytics to track program performance, revenue generation and identify areas for improvement or optimization. 

• Analyze data to inform decision-making and improve program effectiveness. 

Communication: 

• Demonstrate strong communication and collaboration skills to support program management responsibilities. 

• Maintain a strong cross-collaborative view, understanding the importance and needs of cross-functional team members. 

• Collaborate effectively with partners to ensure accurate representation of brands and intellectual property and marketing materials. 

You'd be a great fit for this role if you have: 

• 3+ years’ experience in outbound licensing within the entertainment, lifestyle, and consumer products space. 

• Deep understanding of outbound marketing strategies, sales pipelines, merchandising and licensing processes. 

• Ability to collaborate effectively in a matrixed environment with diverse teams to drive projects to completion. 

• Strong bias for action to ensure timely project delivery, emphasizing communication, quality, and conflict resolution. 

• Skill in identifying process efficiencies and optimizing ongoing program management using relevant tools and dashboards. 

• Capability to prepare project documentation and deliver presentations to diverse audiences. 

• Proficiency in planning, creating, and maintaining schedules using various tools. 

• Commitment to fostering a positive, inclusive environment for cross-team activities and initiatives. 

• Dedicated to collecting feedback and adapting programs to achieve desired results. 

• Strong interpersonal skills, fostering trust and cooperation among teams and individuals. 

It would be ideal to have: 

• Experience working in the entertainment industry representing IP and brands. 

• International work experience, accommodating varying time zones and cultural differences.  

• Comfort preparing and presenting business cases and royalty reporting. 

• Strong project management and organizational skills. 

• Marketing and business acumen or relevant training. 

What do we offer? 

As a remote role, we offer flexibility and a nice work-life balance. 

Our company culture is fun, friendly, diverse, and inclusive, and we welcome people from all over the world. 

We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems, and mobile hits. 

Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint. 

We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications. 

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. 

Good luck and we look forward to meeting you! 

#imaginemore 

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice. 

Role Information: EN 

Studio: Keywords Studios 

Location: Americas, United States 

Area of Work: Player Engagement 

Service: Engage 

Employment Type: Permanent 

Working Pattern: Full Time, Remote 

See more jobs at Keywords Studios

Apply for this job

Join our Growing Team at Waste Japan as a Project Manager Assistant/Translator! 

Waste is a leading creative agency in the video games industry, and we’re looking for talented individuals to join our team. If you are a native Japanese speaker with an interest in project management and translation, this could be the perfect opportunity for you! We’re seeking a reliable, responsive, and versatile professional to support our Project Managers and translate key marketing documents from English to Japanese 

This role offers a fantastic gateway into marketing in the video game industry, perfect for those looking to gain project management experience while working on exciting projects under tight deadlines. 

Roles and Responsibilities  

Project Management: 

• Create and assign tickets following our PMs lead. Ensure everything is done according to specs and on time. 
• Assets management. Download and organize assets sent by our external partners according to our internal process. 

Translation: 

• Translate internal and external documents from English to Japanese. 
• Review Japanese assets to make sure that the language, grammar, tone of voice etc. are according to client’s requirements. 
• Most of the documents you will be working on are confidential, which means you will not be able to rely on AI translation for most of your work. 
• Many requests for translation come from other Keywords Studios, many of whom are based in the UK. Due to the time differences with the UK team, you may need to work on a later shift than most members on some days (e.g. 11:00 am - 8:00 pm) 

Reliability and independence: 

• Everyone at Waste Japan works fully remotely. We need all our staff to be professionals and to be able to work on their own with minimum supervision. 
• Previous freelance experience is a plus, independence and proactivity are key soft skills for this position. 

• Native level Japanese. 
• 2+ years of experience as a professional translator. Previous experience of Marketing related projects and/or gaming related projects is a plus. Provide a portfolio with examples of previous English to Japanese translations, or references to previous works. 
• Fluency in English (reading/writing/speaking). All internal communications are done in English, over email, instant messengers and video chat. 

Good to have

• Good general IT literacy: 
• You are familiar with Office365 and/or Google Suite.
• You can adapt to the latest technologies and adjust to new IT tool sets easily. 

Application process 

① Online selection 

We review resumes from all applicants within 2 weeks. If your profile matches our requirements, we will send you tests and challenges. Based on the results, we will contact you again to schedule the first interview. 

② Interviews 

We conduct three interviews to assess your character, passions, skills, and interest in what we do. We also take the time to share our vision and values, as we believe you are interviewing us as much as we are interviewing you. 

③ Background check and test 

We will ask you to provide several contacts at your previous places of employment, to confirm your past job experience and results. We will also ask you to complete a simple test to verify your skills. 

⑤ Offer 

After the background checks have been completed and test results are positive, we will make our decision within 2 weeks to a month after your last interview and send a detailed offer. 

• Remote work within Greater Tokyo Area.
• Flexible hours (flextime with 11am ~ 4pm core hours).
• Minimum Overtime (any overtime needs to be approved by management first and can be balanced throughout the month thanks to flextime agreement).
• More Vacations (10 days + extra summer/winter holidays).
• Sick leave + more.

Privacy Agreement

今回の応募において個人情報をお送りいただくと、弊社の求職者向けプライバシー通知に則り、ご自身の個人情報が収集、処理されることに同意したとみなされます。詳細につきましては、弊社の求職者向けプライバシー通知（https://www.keywordsstudios.com/en/applicant-privacy-notice）をご確認ください。

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

See more jobs at Keywords Studios

Apply for this job

Keywords Group company, provides international media localization, translation, voice recording, and international content creation services through its network of project managers, recording studios, and selected linguists around the world 

The SSC payment analyst will be part of the team responsible of managing payments for all European entities managed by the Shared Service Center, based in Cinisello. 

The role requires flexibility, attention to details and  capacity of relationship with different cultures. 

The candidate, reporting to the Senior SSC payment accountant, will be responsible for: 

• Supplier payment either manual or automatic 
• Use  of Intelligent Document Processing and Machine Learning technology (ML) for bank reconciliation 
• Month end process and related reconciliation 
• Group bank relationship and issue solving 
• Urgent payment  
• Payment of any statutory obligation, such as taxes, fund, pension  
• Relationship with Group Treasury department 
• Cash forecast  
• Support Accounting Supervisor during audit  

Technical Skills 

• Diploma in accounting and/or degree in economics 
• At least 3/5 years of proven working experience in Accounting , preferably in treasury   
• Knowledge of main of home banking system 
• Good MS Excel skills and in general good IT systems skills 
• Fluent in English (C1) 
• Knowledege of Netsuite  
• Knowledge of general ledger   

Behavioural Skills 

•  Organized and results driven 

• Strong team player and problem solver 
• Passionate and proactive 

See more jobs at Keywords Studios

Apply for this job

Keywords is an international technical services provider to the global games industry.
Established in 1998 in Dublin and now with operations in 13 studios across 10 countries, it provides integrated services for localisation, testing, audio, art creation and customer support in over 40 languages and 12 game platforms to the world’s largest games publishers and developers.

http://www.keywordsstudios.com/

The position will be based at Keywords International Limited HQ in South County Business Park, Leopardstown, Dublin 18, Ireland. This is a unique opportunity to be part of a team focusing on community and in game content for a leading social games publisher.

The role is to translate and trans create from English into Brazilian Portuguese player support, community and in game content for mobile games.

The linguist will also be responsible for testing, identifying, and reporting bugs, as well as suggesting fixes to potential bugs relating to language, text implementation and user interface (UI) issues.

This role requires excellent language skills, creativity and a passion for games.

Duties and Responsibilities

• Translate/trans create in game, player support and community content from English to Brazilian Portuguese to a high-quality standard
• Perform Quality Assurance tasks in a variety of published content (games, websites, etc.)
• Be responsible for all linguistic aspects of the translations you are assigned to ensure the best possible quality is achieved
• Suggest process improvements that will deliver on goal of optimal translation quality
• Collaborate with linguists in other languages on cross group Quality objectives

• Native level Brazilian Portuguese speaker
• Passion for games industry
• Educational qualification in linguistics
• Experience in translation, copywriting or linguistics
• Excellent verbal and written linguistic skills both in Brazilian Portuguese and English
• Good PC knowledge, including knowledge of MS office products is essential (basic knowledge of excel, or willingness to learn) 
• Must be self-motivated and able to operate in a dynamic and fast-paced environment
• Strong interpersonal skills
• Outstanding attention to detail
• Excellent problem-solving skills 
• Familiarity with CAT tool software, (e.g. Memsource/Phrase, MemoQ) an advantage

Our employees are our most valuable resource; therefore we provide them with a competitive compensation package commensurate with skills and experience, excellent benefits, high level of job satisfaction and a casual and fun work environment.

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Europe, Ireland, Dublin

Area of Work: Localization

Service: Globalize

Working Pattern: Full Time, Hybrid

See more jobs at Keywords Studios

Apply for this job

Keywords Studios Italy, a Keywords Group company, provides international media localization, translation, voice recording, localization testing and international content creation services through its network of project managers, recording studios, and selected linguists around the world. 

The GL Accounting Internship, reporting to the Accounting Supervisor Italy, will be included the central multi- lingual accounting team operating from Milan that supports subsidiaries in different countries, mainly acting on foreign entities. 

 The candidate must be curious and innovative, willing to learn not only the Italian accounting, but also IFRS and foreign statutory rules. 

 The GL Accounting Internship will be part of the GL team, that is working on several different projects, such as Fixed assets, travel expenses, SOX, system implementation, reconciliation in addition to the accounting and fiscal activities for a few entities in Italy and abroad. 

The candidate will learn about accounting process, with a main focus on : 

 ACCOUNTING  

• Month end process, such as accrual, deferral, payroll journals and fixed assets 

• Assistance for Internal audit  

• Preparation of statutory accounts and financial statements  

• Trial balance review  

• VAT and related statutory reports  

• Statutory Audit  

• SOX duties 

• Annual statutory financials and related tasks 

• Travel expens

Technical Skills 

•  Diploma in accounting and/or degree in economics  

• Excellent Italian (C1/C2) 

• Good in English (B2/C1) 

• MS Excel skills and in general good IT systems skills 
  

Behavioural Skills 

 Good interpersonal communication skills  

• Organized and results driven 

• Passionate and proactive 

• Willing to learn 

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

See more jobs at Keywords Studios

Apply for this job

Please note the applications are open to candidates based in Mexico. Feel more than free to apply regardless of location as this is a 100% remote, Work-From-Home role.

Digital Media Management (DMM), a Keywords Studios company, is a full-service social media agency that specializes in 360 campaigns for the entertainment, games, and consumer brands industries. DMM creates groundbreaking social-first campaigns rooted in innovative strategy, and provides clients with community management, creative, video production, influencer, talent, and performance marketing capabilities. As our team at DMM is growing, we are always on the lookout for talented professionals who share our values and are passionate about the entertainment industry????️????????!

Role overview

Currently we are accepting spontaneous applications for the position of Social Media Manager, responsible for creating and managing innovative social media brand strategies and campaigns for our entertainment clients.  If you have experience developing social strategies, building out content calendars, conceptualizing social creatives, and engaging with audiences on social media channels, we’d love to hear from you!

Please be advised that by applying, you will become part of our Talent Pool for future opportunities, as we are accepting spontaneous applications for multiple positions in the fields of Social Media Management. Some of the responsibilities and requirements listed may not be applicable to all roles.

What are we looking for? Our Social Media Manager has a knack for the following skills:

Communication:

• Actively participate in brainstorming sessions to generate fresh, innovative ideas for upcoming campaigns, ensuring alignment with overall business goals.
• Work with the design and content teams to develop visually appealing graphics, videos, and copy that engage the audience while adhering to platform-specific best practices and maintaining campaign’s aesthetic.

Analytics:

• Strategize talent activations, sweepstakes/contests, and digital activations
• Conduct performance analysis to measure the effectiveness of social media campaigns, providing reports and offering recommendations for improvements.

Leadership:

• Create and develop social media strategies, setting goals to enhance brand awareness, and increase engagement.
• Provide creative suggestions for content formats, themes, and visual aesthetics that can enhance campaign storytelling and maximize engagement across social channels.
• Build out content calendars and create a timeline for each campaign, facilitating community management on all social media channels.

Business:

• Create and manage innovative and engaging social media campaigns that resonate with the target audience
• Ideate and develop social media content buckets, organizing content into strategic categories, conceptualizing creative content ideas within each bucket and ensuring variety and engagement across all platforms
• Post high-quality, engaging content across all relevant social media platforms
• Create, manage, and optimize paid advertising campaigns as needed
• Craft creative and compelling copy tailored to each platform, ensuring it captures the audience’s attention and drives engagement, adapting the voice and tone based on the specific project

You'd be a great fit for this role if you have:

• 2+ years experience working within the social media space, preferably within an agency environment, managing multiple clients and campaigns, with a focus on delivering impactful, scalable social media strategies
• Hands-on experience in running social media campaigns within the entertainment industry, engaging fan communities through innovative content strategies.
• Excellent command of English with strong copywriting abilities to craft engaging and persuasive content
• Excellent interpersonal and client communication/presentation skills
• Availability to work between 9am and 6pm PST
  
  

What do we offer?

Our company culture is casual, fun, and empowering. There’s a lot of room for growth in this role! That’s right, no glass ceiling and room to learn. Digital Media Management is an equal opportunity employer. We work together to create a space that fosters diversity and inclusion across race, color, gender, sexual orientation, gender identity/expression, disability, age, national origin, and veteran status. Our diversity strategy is simple: grow a team of creative, innovative, passionate people from varied backgrounds to produce best-in-class digital campaigns.

Benefits:

• Law Benefits.
• 2 days off.

After 3 months of employment:

• Medical expenses insurance.
• Saving funds.
• Grocery tickets ($1,200)

Phases of our recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, we invite you to our online language assessment (Community Management and English to better evaluate your written skills and your knack for content creation and community management. Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!
• Once you submit your test, the assessment will take a few working days to be evaluated.
• If you successfully pass the test - we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better. If successful on the interview, you will become part of our Talent Pool for future opportunities.
• For most of the projects there might be a second and/or third interview with a Team Lead or an Operations Manager.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Al brindar su información en esta solicitud, usted indica que entiende que recolectaremos y procesaremos su información de acuerdo con nuestro Aviso de privacidad para solicitantes. Para más información, consulte nuestro Aviso de privacidad para solicitantes en https://www.keywordsstudios.com/en/applicant-privacy-notice.

See more jobs at Keywords Studios

Apply for this job

＜日本語は英文の後に続きます。＞

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences! ????????

Role overview

As the Operations Manager, you'll lead multiple projects towards success. Your leadership skills will be the driving force behind the projects' accomplishments, making a lasting impact on our organization's goals.

With a keen eye on project tracking and budget management, you will drive operational profitability, ensuring timely and accurate billing for all projects. Your proactive approach will help you successfully manage changes in project scope, spot potential risks, and craft strategic contingency plans, guaranteeing successful project outcomes with ease. ????????

What are we looking for? Our Operations Manager has a knack for the following skills:

Leadership:

• Manage assigned projects comprehensively, ensuring client expectations are met and processes adjusted as necessary.
• Collaborate with the Business Development Management Team to assess new project scope, provide expert advice to clients, and agree on processes and timelines.
• Maintain performance records of Team Leads and agents, offering continuous feedback and mentorship.
• Coordinate schedules with Team Leads and facilities for optimal project execution.
• Implement quality control procedures across projects.
• Define workflow and responsibilities among project team members.
• Ensure project financial success, delivering accurate reports and invoices to clients on time.

Analytics:

• A keen eye for errors/inconsistencies in both their own and others' contributions, highlighting or amending these as appropriate.
• Ability to prepare, interpret, and effectively utilize management information reports.
• Play a pivotal role in designing, enhancing processes, methodologies, and tools, while maintaining thorough documentation.

Communication:

• Provide comprehensive briefings to Team Leads and agents, ensuring alignment with project strategy and client expectations.
• Interact daily with clients, overseeing project-related communication and strategies.
• Timely address and resolve project or HR issues, escalating them if necessary.

Business:

• Awareness of the bigger picture, considering the project, client, company, and team when making decisions.
• Ability to work effectively and decisively under pressure, handling multiple projects and multiple project types concurrently.
• Ability to prepare and control a work schedule and deliver to budget, on margin, and experience with financial aspects of a project.
• Ability to prioritize tasks, analyze problems, recommend and implement effective solutions.

当社について

1998年以来、私たちはゲームプレイヤーが、彼らの大好きなゲームと向き合う方法を再構築することをミッションとし、26か国70か所以上のスタジオに12,000人以上のプロフェッショナルを擁するグローバルチームに成長しました。

私たちは、アート、オーディオから、ゲームテスト、ローカライゼーション、そして当社で最も急成長しているサービスラインの一つであるプレイヤーエンゲージメントに至るまで、幅広いソリューションを常にビデオゲーム開発者やパブリッシャーに提供しています。プレイヤーエンゲージメントでは、ゲーム業界におけるAAAタイトルから、インディーズスタジオまで広範囲にわたり、テクニカルサポート、コミュニティマネジメント、トラスト&セーフティのサービスを提供しています。

私たちのミッションに参加し、共にプレイヤーに魅力的なコミュニティを構築し、卓越した体験を提供しましょう！????????

当ポジションの概要

オペレーションマネージャーとして、複数のプロジェクトを成功に導きます。あなたのリーダーシップ・スキルがプロジェクト達成の原動力となり、組織の目標に永続的な影響を与えます。

プロジェクト管理と予算管理に精通し、すべてのプロジェクトにおいてタイムリーかつ正確な請求書を作成し、業務上の収益性を向上させます。積極的なアプローチにより、プロジェクト範囲の変更をうまく管理し、潜在的なリスクを発見し、戦略的な計画を作成することで、プロジェクトを成功に導きます????????

オペレーションマネージャーに必要なスキルは以下の通りです。

リーダーシップ：

• 担当プロジェクトを管理し、クライアントの期待に応え、必要に応じてプロセスを調整する。
• ビジネス開発チームと協力し、新しいプロジェクトについてクライアントに専門的なアドバイスを提供し、プロセスとスケジュールを定める。（新規プロジェクトの立ち上げ）
• チームリーダーとエージェントのパフォーマンスを確認し、フィードバックと指導を行う。
• チームリーダーと連携し、既存プロジェクトの最適化を行う。
• プロジェクト全体の品質管理。
• ワークフローおよびプロジェクトチームメンバーの役割分担を明確にする。
• プロジェクトのファイナンス面での成功を確保し、正確なレポートと請求書を期限内にクライアントに提出する。

分析：

• 誤りや矛盾に注意を払い、必要に応じて指摘したり修正したりする。
• 経営情報レポートを作成、解釈し、効果的に活用する能力。
• プロセス、方法論、ツールの設計および強化において中心的な役割を果たすとともに、徹底的な管理能力を維持する。

コミュニケーション：

• チームリーダーやエージェントとプロジェクトについて適宜情報共有しクライアントの期待値との整合性を図る。
• クライアント折衝、プロジェクト関連のコミュニケーションと戦略を管理監督する。
• プロジェクトや人事の問題に迅速に対処し、解決する。

ビジネス：

• プロジェクト、クライアント、会社、チームを考慮した上での意思決定。
• プレッシャーの中で効果的に仕事を進め、複数のプロジェクトを同時に処理する。
• 作業スケジュールを作成・管理し、予算や収益を厳守して納品する。
• タスクに優先順位をつけ、問題を分析し、効果的な解決策を提案、実行する。

You'd be a great fit for this role if you have:

• Minimum 2 years of experience in Project Management, or Client support management in the Video Games, Customer support or related industry.
• Experience leading the launch of a support project / operation.
• Strong client relationship management and negotiation skills
• Leadership skills, capable of rallying teams to achieve common goals together and inspire success in others
• A keen eye for errors/inconsistencies in both their own and others contribution, highlighting or amending these as appropriate
• Native level of Japanese language skill and business level of English language skill (TOEIC 750 or above)
  

Nice-to-haves:

• 4+ years of Game industry experience
• Formal Project Management techniques or training such as PMP
• Experience with Zendesk or Helpshift or other major customer support tools

必須条件：

• ビデオゲーム、カスタマーサポート、またはその他の関連業界において、プロジェクトマネジメント、クライアントサポートマネジメントの経験が2年以上ある方。
• サポートプロジェクト/オペレーションの立ち上げをリードした経験。
• 優れた顧客関係管理および交渉スキル
• 共通の目標を達成するためにチームをまとめ、他者の成功をサポートするリーダーシップスキル
• ネイティブレベルの日本語スキルおよびビジネスレベルの英語スキル（目安：TOEIC750以上）

歓迎条件：

• 4年以上のゲーム業界経験
• PMPなどの正式なプロジェクト管理手法またはトレーニング
• ZendeskやHelpshiftなどの主要なカスタマーサポートツールの使用経験

• Commuting Allowance : Up to ¥30,000/Month

• Work from home allowance : Up to ¥10,000/Month
• Social Insurance: Full Shakai Hoken（健康保険、厚生年金、雇用保険、労災保険）
• Summer holidays
• Winter holidays
• Paid Annual Leave
• Sick Leave
• Employee Assistant Program
• Language Program
• Employee Share Purchase Plan (ESPP)
• Referral program
• Medical check-up
• Company Events

Phases of the recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, if you are selected, we invite you to an online initial interview with one of our Talent Acquisition Specialists to discuss your qualifications, professional background, and why you are interested in the role. It's a chance for us to get to know you better.
• If the team believes you’d be a good fit for the role, you will be invited for a second interview, this time joined by either the Service Line Director, or a Senior Operations Manager, to discuss further about the role and alignment with our organization's values and culture.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Please be mindful that this role may take extra calls with other team members, depending on seniority, specificity and location for due diligence.

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

See more jobs at Keywords Studios

Apply for this job

Keywords Studios, the world's leading provider of technical and creative services to the global video game as a Senior Financial Analyst, you will play a crucial role in ensuring accurate and timely processing of payments and maintaining solid relationships with our vendors.

Responsibilities include data analysis, recording journal-entries, reconciling accounts, maintaining accurate financial records, preparing monthly variance analysis and participating in month-end closing activities.

Keywords Studios offers a supportive and collaborative culture where you will have the opportunity to learn and grow. We empower our employees to perform to the best of their ability and provide various training opportunities to further develop your skills. If you have a passion for finance and the video games industry, join us at Keywords Studios and be a part of our "can do" attitude.

Position Summary: 

We are seeking a dependable Senior Financial Analyst to support the preparation of financial statements in compliance with all regulatory and accounting standards under the guidance of a Controller. The ideal candidate for this role should be an effective communicator with the Regional Finance Team and possess a strong grasp of Local GAAP and IFRS. They must be a highly organized professional with acute attention to detail, demonstrating the ability to work both autonomously and collaboratively. The Financial Analyst will be responsible for identifying and preventing discrepancies and implementing control systems to enhance daily operations. The primary objective of this position is to ensure the company's accounting and financial processes meet the highest standards, delivering accurate financial reporting and control. 

Job Responsibilities: 

Please note that this list represents the primary responsibilities of the role and is not exhaustive.  

• Maintain a comprehensive understanding of accounting principles, including the management of various foreign currencies. 
• Prepare, monitor, and consolidate budgets, offering detailed explanations for variations against actual results. 
• Prepare, monitor, and consolidate forecasts, providing clear explanations for variations against actual results. 
• Execute intercompany reconciliations. 
• Possess general knowledge of taxes, including calculations for provisional and annual payments, deferred tax, and VAT refunds. 
• Prepare DIOT and electronic accounting documents. 
• Generate reports for auditors. 
• Continuously monitor existing processes and maximize automation where possible. 
• Establish necessary processes based on daily operations. 
• Support various aspects of accounting management, including billing, taxes, accounts receivable, accounts payable, general accounting, and reporting. 
• Assist in establishing internal controls and policies to ensure compliance with regulations and industry best practices. 
• Participate in the preparation of financial statements, adhering to official guidelines and internal requirements. 

• Manage journal entries, invoices, and account reconciliations for monthly or annual closings.

• Strong oral and written communication skills in English. 
• Excellent knowledge of accounting and financial processes, including budgeting, monthly financial closings, and reporting. 
• Proficiency in Excel, with experience in VLOOKUP, SUMIF, pivot tables, and related functions. 
• Understanding of data analysis and forecasting. 
• Exceptional organizational skills with the ability to prioritize tasks effectively. 
• Strong interpersonal and communication skills. 
• Keen attention to detail and a proactive problem-solving mindset. 
• Analytical and accountable with a meticulous eye for detail. 
• Works well under pressure, collaborates effectively, and consistently meets deadlines. 
• Familiarity with NetSuite. 
• General knowledge of payroll and social security taxes. 

Education and Experience: 

• Bachelor's degree in Accounting. 
• Minimum of 5+ years of proven experience in a Financial Analyst role. 
• Experience working in a multinational company.

• Previous experience in the Big 4 accounting firms is considered an asset

Monthly salary starting at $50000 MXN.

Law Benefits

Schedule: From Monday – Friday

After 3 months:

Major and minor medical expenses insurance.

Saving funds.

Grocery vouchers

When providing your information in this application, you indicate that you understand we will collect and process your information in accordance with our Applicant Privacy Notice https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas, Mexico

Area of Work: Finance

Service: Support Services

Employment Type: Full Time, Permanent

Working Pattern: Remote

See more jobs at Keywords Studios

Apply for this job

Keywords Studios Australia, consists of Wicked Workshop (Vic), Tantalus Media (SA, Qld, Vic), and Mighty Games. In 2023 we added over 70 new, talented individuals surpassing 250 employees in Australia. We're anticipating similar growth for 2024. Whilst we're backed by a highly successful global parent company, we still enjoy the intimacy and independent studio feels. If you're a passionate, collaborative, can-do, delivery focused individual, we'd love to hear from you. 

Job Description

The Senior Art Director reports to the Head of Art at Wicked Workshop. The position will see your supervise a large, thriving and talented art team, establish direction, consistency and quality. Your effective, and considered communication style will provide continual feedback, execution standards to help guide the artistic vision for our clients games. As Senior Director, you will ensure that assets are on time, at client and our quality bar, whilst performant in engine. 

• Managing dedicated art teams across geographies or studios, emphasizing overall quality, productivity, and continuous team development.  
• Engages in interactions at a higher level, handling crucial project kick-offs, communications, and escalations, with a focus on meeting and exceeding client expectations.  
• Focuses on guiding art teams across multiple studios to achieve broader project goals and maintain high-quality standards.  
• Play a key role in project planning and execution at a higher level, potentially handling multiple projects simultaneously, with a focus on achieving timelines, quality benchmarks, and budgetary allocations.  
• Engages in comprehensive artistic mentorship, leading and managing dedicated art teams across various domains or studios, contributing to the overall artistic direction.  
• Anticipate future project challenges, spearhead solutions, and set high-level goals for the team.
• Actively support, mentor, and manage the Art leads, Associate Art Directors, and their direct reports by communicating department initiatives, sharing best practices, elevating leadership, and contributing as a community member.
• An impeccable eye for aesthetic quality, visual excellence and a high attention to detail demonstrated through an impressive art portfolio.
• Highly proficient in current development tools and software including Unreal, Unity, Maya/ 3DS Max/Blender, Zbrush and Substance.
• A confident art leader with excellent verbal and written communication skills. You will have the ability to articulate visual ideas with clarity and conviction and provide clear feedback and guidance.
• Good understanding of fundamental art principles; colour and lighting theory, composition and staging techniques.

• A Bachelor’s or Master’s degree in Fine Arts, Digital Art, Game Design, or a related field is preferred. 

• Minimum of 15+ years in the gaming industry, with at least 5 years in an art leadership role such as Art Director or Associate Art Director, preferably within AAA game development. 

See more jobs at Keywords Studios

Apply for this job

Keywords Studios, the leading provider of technical and creative services to the global gaming industry, boasts over 13,000 staff across 70+ studios spanning 26 countries, serving over 950 clients worldwide.

One of our Australia studios is seeking for a Lead Environment Artist for our Melbourne studio.

As a Lead Environment Artist, you will report to the Art Director Artist and will supervise a multi-disciplinary team to deliver on our client’s requirements for environment art. Client requirements vary depending on the client and project, but a passion for end-to-end AAA environment creation and leading others to success will be core to this role. With a strong background in Lighting, our Lead Environment Artist should thrive in a highly dynamic and collaborative environment and enjoy the challenges of creating unique solutions depending on our clients’ needs.

Responsibilities

• Lead teams to build cohesive and immersive experiences, from initial block out to final in-game polish.
• Contribute innovative and original ideas towards all aspects of content production.
• Work directly with clients to understand their needs and form a solid working relationship.
• Work with the Project Managers and other leads and artists to develop solid estimates, pipelines, schedules, and production plans.
• Demonstrate, communicate, and exemplify clear expectations for quality of work, productivity, communication, and professionalism to the team.
• Promotes a professional and positive work environment for our team and clients.
• Managed local artists, identifying growth areas and participating in their ongoing career development.

• Excellent communication skills, capable of conveying the project’s vision and specific art direction requirements across multi-cultural teams.
• A passion for creating immersive environments that convey unique and interesting storylines.
• Adequate years of industry experience with titles shipped in a similar role.
• An in-depth understanding of next-gen game content development processes, tools, pipelines, scene management, limitations, and dependencies.
• Proven ability to direct the production of AAA quality, next-generation environments/world content in a variety of styles for play on multiple platforms.
• Experience in all phases of production and planning of environments such as block-out, asset lists, assembly, lighting, polishing, and optimization.
• Expertise in constructing levels using proprietary or licensed game engines such as UE5, Unity, etc.
• Proactive and self-motivated, work without direct supervision and present the work of the team and the project in a professional manner.
• Previous team leadership experience required; having demonstrated the ability to mentor less experienced artists to achieve top quality and consistent results.

Keywords Studios and our global network of independent studios offers a variety of benefits as per below:

• Competitive salary and benefits
• Projects aligned with your expertise
• Collaborate with industry leaders on AAA titles
• Professional growth opportunities
• Flexible work arrangements
• Relocation and visa support
• Dedicated to diversity and inclusion

Our Diversity, Equity, Inclusion and Belonging (DEIB) Commitment: Keywords Studios is an Equal Opportunity Employer and considers applicants for all positions without regard to race, ethnicity, religion or belief, sex, age, national origin, marital status, sexual orientation, gender identity, disability or any other characteristic protected by applicable laws. If you require any adjustments during the process please let us know in your application. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. We especially welcome applications from candidates of underrepresented groups in the industry.

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice athttps://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Australia

Area of Work: Art Services

Service: Create

Employment Type: Full Time

Working Pattern: Hybrid

See more jobs at Keywords Studios

Apply for this job

Keywords Studios, the leading provider of technical and creative services to the global gaming industry, boasts over 13,000 staff across 70+ studios spanning 26 countries, serving over 950 clients worldwide.

Our Australia studios are seeking for a Senior Art Director for our Melbourne studio as well as Art Directors for Melbourne and Brisbane.

As a leader in the art discipline, you will be responsible for hiring, organising and motivating a team of artists to deliver at the highest standards. Utilising your artistic, technical and managerial expertise, you will work closely with the team and other department leads to plan and direct work to meet deadlines and product vision.

You will be an accomplished production-focused artist with a proven track record in the game industry, and excellent communication and people skills. In this role you are required to anticipate and find solutions on both team and art production levels to deliver stunning visual experiences.

Key Responsibilities

• Provide clear, concise visual direction and guidance across all Art development at Tantalus North and review all digital assets, providing feedback in a timely manner.
• Share your passion for excellence, create inspiring artwork/style guides to clearly promote the high visual quality standards we are aiming for and ensure that everyone is working together to meet these standards.
• Drive the vision forward by aligning with and fully understanding the art direction and then working alongside our internal and insourced art team/s to ensure creative cohesion.
• Continually look for opportunities to innovate and improve the visual quality on all projects.
• Take an active role in planning of project pitches and be comfortable dealing face to face with external clients to discuss opportunities for working with them on their games.
• Help to build and raise the profile of the growing art team.
• Mentor Artists in the team, providing support and nurturing to encourage their continued growth, helping to improve their skills and build their knowledge and confidence.
• Oversee and provide detailed feedback to multiple art disciplines including UI, Environment Art, Lighting, VFX, Character and Concept Art.

• An impeccable eye for aesthetic quality, visual excellence and a high attention to detail demonstrated through an impressive art portfolio.
• Highly proficient in current development tools and software including Unreal, Unity, Maya/ 3DS Max/Blender, Zbrush and Substance.
• A confident art leader with excellent verbal and written communication skills. You will have the ability to articulate visual ideas with clarity and conviction and provide clear feedback and guidance.
• Good understanding of fundamental art principles; colour and lighting theory, composition and staging techniques.
• Able to creatively supervise and drive artwork, directing other artists and leading by example.
• Agile, overseeing internal and globally diverse art teams on multiple projects and from various disciplines, and be able to adapt to a variety of art styles.
• Understand up-to-date game development technical processes, you will take a keen interest in latest workflows and have an interest in learning, evaluating and evangelizing appropriate usage of new software, tools and technologies.
• You will have good leadership skills, be a collaborative team player, with significant game art management experience.
• You will have a calm, positive and professional attitude alongside excellent interpersonal skills.

Workplace Policies and Practices

The video games industry represents the pinnacle of interactive digital content. At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. We aim to become the “go-to” provider of technical services.

As a team member, you play a key role in demonstrating these standards and show integrity in your daily interactions with clients, your managers and colleagues.

Keywords Studios and our global network of independent studios offers a variety of benefits as per below:

• Competitive salary and benefits
• Projects aligned with your expertise
• Collaborate with industry leaders on AAA titles
• Professional growth opportunities
• Flexible work arrangements
• Relocation and visa support
• Dedicated to diversity and inclusion

Our Diversity, Equity, Inclusion and Belonging (DEIB) Commitment: Keywords Studios is an Equal Opportunity Employer and considers applicants for all positions without regard to race, ethnicity, religion or belief, sex, age, national origin, marital status, sexual orientation, gender identity, disability or any other characteristic protected by applicable laws. If you require any adjustments during the process please let us know in your application. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. We especially welcome applications from candidates of underrepresented groups in the industry.

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Australia

Area of Work: Art Services

Service: Create

Employment Type: Full Time

Working Pattern: Hybrid

See more jobs at Keywords Studios

Apply for this job

Your mission as an Associate Operations Manager:

As an Associate Operations Manager, you will be responsible for managing one or more projects from initiation to completion, overseeing the work of the project teams, ensuring client satisfaction and financial performance, and building strong relationships with Keywords’ clients. You will also be expected to follow the client’s standards and guidelines, as well as Keywords’ PS strategy and quality standards. If you are interested, please read on for more details about the role and the requirements.

What will be your main responsibilities?

Managing one or multiple projects concurrently.

• Assuming full ownership on assigned projects and make sure clients' expectations are met, assigning a team accordingly and if needed reasonably adjust processes and setups.
• Advising clients on best practices and agreeing on project processes and timelines.
• Prepare schedules and liaise with the Team Leads and facilities based on availability and suitability for the project.
• Participating in designing and improving processes, methodologies and tools.
• Proactively managing changes in project scope, identifying potential risks, and devising contingency plans.
• Managing day-to-day client interaction at a management, workflow and strategy level on assigned projects.
• Constantly seeking opportunities to increase customer satisfaction and developing and deepen client long lasting relationships.
• Preparing schedules and liaise with the Team Leads and facilities based on availability and suitability for the project and Assigning roles and coordinating workflows within the project team.
• Requesting department software and hardware to the appropriate point of contact.
• Providing relevant and thorough briefings to the Team Leads and agents and ensuring that the overall project strategy and client expectations are understood by all members of the teams while maintaining a good project culture.
• Where necessary, assist recruitment efforts by interviewing candidates.
• Maintaining and communicating Team Leads’ and agents’ performance records, including providing feedback and mentoring on an ongoing basis. Tracking, managing and analyzing KPIs of the project. Reporting project statuses and information on a regular basis, including creation of MBR/QBR/ABR, as well as assisting leads with WBR feedback.
• Ensuring the project is financially successful, and accurate financial documents created and delivered to the client on time. Setting up and maintaining projects in the internal financial database system.
• Ensuring quality control procedures are carried out on all projects and all project documents are complete, current, and stored appropriately.
• Using client or industry tools (CRM/Backend) if needed, and where applicable creating views, reports and streamline workflows.
• Initiating milestone reviews and post project reviews and action any process/changes improvements accordingly.
• Facilitating team and client meetings effectively, including during the kickoff phase.
• Resolving and/or escalating project or HR issues in a timely fashion.
• Adhering to all Keywords policies, processes, and security.

Please note thatkey responsibilitiesmay vary during peak business periods, absences or workload fluctuations, and support to management as required.

• You have 2+ years of Leadership experience as a Team Lead or Senior Team Lead.
• Your communication skills in English are excellent (both verbal and written).
• Working knowledge of MS Office, GSuite, PowerBI and CRM tools. Knowledge on advanced Google Sheet formulas is also needed.
• You have great analytical skills, strong client management skills, attention to detail, plus you're a highly organized, proactive person with the ability to prioritize tasks.
• You're strongly focused on continuous improvement and operational optimization and will be able to efficiently resolve conflicts.
• Promoting a culture of open communication is important to you as well.
• You have experience working within an international environment.
• You have the necessary knowledge on how to actively implement and promote feedback mechanisms in assigned projects.
• You're able to recognize patterns and inconsistencies in large amount of data and information.
• You're able to handle and prevent project issues, plus to track and control project financials.
• You're equipped with the awareness of the bigger picture: considering the project, client, the company, and team while making decisions.

Additionally, it would be great if:

• You have extensive knowledge of the Discord platform.
• You've completed any additional leadership and/or management training.

• Commuting Allowance : Up to ¥30,000/Month
• Work from home allowance : Up to ¥10,000/Month
• Social Insurance: Full Shakai Hoken（健康保険、厚生年金、雇用保険、労災保険）
• Paid Annual Leave
• Sick Leave
• Employee Assistant Program
• Language Program
• Employee Share Purchase Plan (ESPP)
• Referral program
• Medical check-up
• Company Events

See more jobs at Keywords Studios

Apply for this job