Koala is a high growth ecommerce startup originating in Sydney, Australia. We provide furniture for the digital age, and have become well known in Australia and Japan because of our approach to marketing & retail which is more akin to a tech-company. In just over 6+ years in Japan we have achieved significant growth and we're only just getting started! 

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way  in Japan people buy and enjoy furniture to create happier, healthier habitats.

We are looking for an experienced eCommerce leader to develop and execute eCommerce strategy in line with Global eCommerce strategy to maximize growth and profitability of Koala.com.

Why we have this role @ Koala

As the eCommerce Manager, you will lead the team with your tested experience in the industry and be the thought leader in the business on eCommerce trends and technologies. You will balance between being a strategic thinker for the leadership team and an on-ground executor for your team. You’re equipped to handle details, but you never lose sight of the bigger picture. 

You will take full ownership of the eCommerce platform and manage product managers, designers, and developers, ensuring Koala is utilizing the best technology in the market for our ambitious goals. Leveraging your comprehensive knowledge, you will push the envelope in delivering value, increasing conversion rates, and setting new standards of excellence for Koala’s online experience.

What key responsibilities does this role have @ Koala?

• Develop, lead, and execute eCommerce strategy.
• Manage end-to-end website development and day-to-day operational execution.
• Create and execute a comprehensive experimentation pipeline to test and refine various aspects of the online experience, ensuring we always have the highest converting experience for our customers.
• Lead retention and loyalty strategy development/implementation to drive LTV through engagement, increased customer return rate and repeat purchases.
• Monitor industry trends and competitor activities to ensure our eCommerce platform remains competitive and customer-centric.
• Oversee the management of the eCommerce platform, ensuring uptime, security, and scalability.
• Oversee user experience and website performance testing and auditing, including user testing, A/B testing, and analytics monitoring to optimize conversion rate and AOV.
• Collaborate with cross-functional teams such as Marketing, Supply Chain, and Customer Service to ensure seamless eCommerce operations.
• Hire, mentor, and lead a world-class team of designers, engineers, and product managers.
• Articulate eCommerce strategy and vision across cross-functional and brand teams to streamline communication and prioritize opportunities to drive maximum success. 
• Foster a culture of innovation, collaboration, and customer-centricity within the team.
• Active tracking and analysis of performance metrics, providing data driven insights to CRM and to greater marketing team
• Lead reviews program: using Yotpo and other tools to strategize review acquisition & management
• Reporting of success of review & CRM program during key weekly/monthly meetings

Required skills and experience

• Native fluency in Japanese and proficiency in Business English.
• Regularly use Japanese e-commerce sites and online content as a consumer, with a deep understanding of eCommerce trends and user shopping behavior in Japan.
• Minimum 5+ years of relevant work experience as a hands-on eCommerce leader in a fast-growth consumer brand.
• Experience in managing all aspects necessary for operating an online store as an eCommerce manager, including production, design, CMS operations, inventory management, sales promotion planning and execution, copywriting, and sales management.
• Able to write well-defined specifications, user stories, delivery tickets, and documentation that clearly communicate expected product outcomes.
• Proven success working with design and development teams using agile/scrum methodology.
• Previous experience in building and migrating Shopify stores.
• Analytical thinker with expertise in using qualitative and quantitative data to validate hypotheses, drive decisions, and increase revenue. Skilled in monitoring and analyzing sales and site traffic to identify opportunities and prevent losses. Able to thrive in uncertain, rapidly changing environments.
• Experience in adjusting website content and UI, significantly improving the eCommerce site's conversion rate (CVR) through collaboration with the Paid Media and Data teams.

Treehouse Perks and Privileges…

Koala is only as good as its employees are happy - and we’re one happy international bilingual bunch! We offer our teams flexible hybrid working options and the freedom and autonomy to do their best work in a way that works for them from anywhere in the globe! Whether that’s working your own version of 9-6, working from home in your pajamas from time to time or hanging out at our Treehouse (this is what we call our office digs) in Omotesando, or enjoying the 20+ days annual leave (+generous time off for volunteer, parental, Koala life leave and more) you decide whatever helps you find your flow! The Treehouse has plenty of social activities to get involved with, including Thursday lunches, and help you get to know your fellow Koalas better as well as free Koala products for all employees - who better to shout from the tree tops how awesome our products are, right?! We also recognise that we can’t grow as a brand unless we support the growth of our teams so this is a strong focus for us via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. Lastly and importantly our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support. We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1%and so much more. All in all, the Koala Kommunity is a great place to hang out in and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always curious to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change uber quickly. Honesty and selflessness drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

This 6-week contract, starting on the 4th of November, is designed to bolster our team during an upcoming sale period. You’ll play a key role in delivering exceptional service to Koala’s customers ensuring we continually surprise and delight them with every interaction with us across every platform. Our number one priority (after making amazing products) is the customer experience. We are a brand that deeply cares about our customers and we strive to do anything to deliver happiness and satisfaction.

Within our team we provide both exceptional inbound Customer Service and also outbound Customer Engagement roles, with our focus on building Customer Loyalty. We are looking for full-time customer service specialists to join Koala to support the team as the business is growing.

What key responsibilities does this role have @ Koala?

• Deliver high-class frontline customer service interactions and operations that meet or exceed our NPS/CSAT & CES targets
• Engage with our customers across a number of platforms: live chat, phone, email, social media enquiries & onsite showroom
• Responding to high volume customer enquiries, requests and communications
• Proactively reach out to customers who have recently received their order, and engage to obtain feedback around their end-to-end experience
• Process customer returns and warranties focusing on the customer service recovery paradox
• Deliver contact centre services that achieve or exceed OKRs
• Support the implementation of operational initiatives to continually improve the Customer Experience
• Process tickets according to Koala’s protocols and processes
• Identify opportunities to add value to every customer’s experience
• Be proactive in your approach to solving customer problems and complaints
• Support customers through any return or warranty needs
• Continually promotes our brand and products by being helpful and informative

Ideal background…

• 2+ years of experience in a customer service specialist (or similar) role within a call centre environment
• Exceptional customer service, active listening, and well developed verbal and written communication skills, together with a professional phone voice
• Experience in a high-volume fast paced inbound and outbound phone environment
• Great attitude and willingness to learn and progress in your career
• Did we mention that empathy is a must have? Our candidates are no different to our customers and are at the heart of the business and an empathetic approach is a must at every touchpoint
• You love people and thrive on supporting them
• Near perfect grammar, english written and verbal skills
• Experience handling returns and warranties
• Problem-solving and liaising with management on critical issues
• Experience with Zendesk, Commerce Tools or Shopify a plus!

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch! 

• WFB/Hybrid working - We’re mixing it up with a couple of days back in the Alexandria Treehouse (office) and work from bed/home (WFB); we want you to do your best work the way that works for you!
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced. 
• Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
• Short and long-term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1%and so much more.
• All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180

See more jobs at Koala

Apply for this job

Koala is a high growth ecommerce startup originating in Sydney, Australia. We provide furniture for the digital age, and have become well known in Australia and Japan because of our approach to marketing & retail which is more akin to a tech-company. In just over 6+ years in Japan we have achieved significant growth and we're only just getting started! 

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way  in Japan people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

We are looking for a skilled Growth Marketing Specialist to join Koala Japan’s Growth Team. The chosen person will focus on organic search and affiliate channels to optimize both Koala’s Blog and our website. The chosen person must have an entrepreneurial mindset, with a dsire to grow their skills & our company within the role. They will have a passion for content, working with writers to improve our blog submissions each month. Finally, they will have the opportunity to learn and gain exposure to all growth marketing channels via collaborative teamwork and in applying their analytical & content brain to optimize our marketing strategies.

What key responsibilities does this role have @ Koala?

• Manage & coordinate with agencies & writers to deliver 4+ blog articles each month
• Optimize writer content based on SEO content best practices, whilst ensuring each article is ‘on brand’ for Koala
• Conduct keyword research daily to understand words & phrases Koala’s potential users are searching on Google & Yahoo
• Building comprehensive reports to track the progress of key SEO metrics such as organic rankings, organic traffic, CTR (click-through rates), revenue & more
• Monitoring & share changes in search engine algorithms to ensure Koala’s website aligns with current best practices (E.G. Google Core Updates)
• Affiliate: Work with affiliate platforms (Impact.com) & directly with content creators (Influencers) to build out Koala’s affiliate program

Required skills and experience

• 2+ years of experience in digital/growth marketing, with preferred hands-on experience of SEO and/or affiliate marketing from a brand or agency background
• Basic understanding of search engine algorithms and ranking strategies
• Prior exposure to any SEO Tools (e.g., Google Search Console, Google Analytics, SEMrush, Ahrefs) and/or Influencer Partnerships or Affiliate Marketing Service Providers: such as Parterize, Impact.com & A8
• Excellent analytical skills to track and optimize performance
• Passionate about content creation and marketing strategy
• Native Japanese, conversational English
• Entrepreneurial mindset: a hunger to grow their skills & a willingness to be hands on

Treehouse Perks and Privileges…

Koala is only as good as its employees are happy - and we’re one happy international bilingual bunch! We offer our teams flexible hybrid working options and the freedom and autonomy to do their best work in a way that works for them from anywhere in the globe! Whether that’s working your own version of 9-6, working from home in your pajamas from time to time or hanging out at our Treehouse (this is what we call our office digs) in Omotesando, or enjoying the 20+ days annual leave (+generous time off for volunteer, parental, Koala life leave and more) you decide whatever helps you find your flow! The Treehouse has plenty of social activities to get involved with, including Thursday lunches, and help you get to know your fellow Koalas better as well as free Koala products for all employees - who better to shout from the tree tops how awesome our products are, right?! We also recognise that we can’t grow as a brand unless we support the growth of our teams so this is a strong focus for us via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. Lastly and importantly our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support. We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1%and so much more. All in all, the Koala Kommunity is a great place to hang out in and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always curious to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change uber quickly. Honesty and selflessness drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfilment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

Koala is seeking an experienced 3D artist who specialises in the creation of realistic 3D renders for furniture industrial design and high impact film assets for marketing and communications. Reporting to the Head of Creative, you will be responsible for leading the development of realistic furniture renders to exact specifications, crafting visually stunning, detailed and operational digital representations of our award winning furniture. 

If you’re passionate about crafting the optimum lighting environment to show off hyper-realistic fabrics, and are interested in creating industry-disrupting 3D operational models for a company who’s disrupting the furniture industry, then you should have applied already.

What key responsibilities does this role have @ Koala?

• Create realistic 3D renders of furniture industrial designs, focusing on accuracy and attention to detail.
• Develop highly detailed and realistic fabrics and materials to enhance the realism of the renders.
• Work closely with designers and engineers to ensure that each model meets specifications and design requirements.
• Collaborate with the marketing team to create compelling visual assets for promotional materials and marketing campaigns.
• Gathering information to create models: sketches, drawings, photographs, and video, materials, finished product samples – in general, everything that will help to understand the appearance and structure of the object.
• Oversee and maintain library of furniture models built in collaboration with Cylindo
• Manage the day-to-day project management and workflow of 3D Assets for Koala with both external and internal stakeholders.
• Stay up-to-date with the latest trends and technologies in 3D rendering and industrial design.

Ideal background…

• An expert in 3D modelling able to accurately replicate furniture to provided specifications.
• Exacting eye for detail and a passion for creating highly detailed and life-like fabrics and materials. 
• Proven experience as a 3D artist specialising in furniture industrial design, with a strong portfolio showcasing previous work.
• Proven experience in developing and optimising materials library - creating accurate and richly detailed materials and textured to accurately represent the products.
• Experience working with the Chaos platform, with a strong understanding of web-based AR platforms.
• Familiarity with Cylindo is preferred.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• Excellent time management and organisational skills, with the ability to prioritise tasks and meet deadlines.

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch! 

• WFB/Hybrid working - We’re mixing it up with a couple of days back in the Alexandria Treehouse (office) and work from bed/home (WFB); we want you to do your best work the way that works for you, including from anywhere on the globe (T&Cs apply)!
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced. 
• Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
• Short and long-term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1% and so much more.

All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job

Koala is a high growth ecommerce startup originating in Sydney, Australia. We provide furniture for the digital age, and have become well known in Australia and Japan because of our approach to marketing & retail which is more akin to a tech-company. In just over 6+ years in Japan we have achieved significant growth and we're only just getting started! 

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way  in Japan people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala
Earned media and influencers are a key growth driver for brand awareness & revenue for Koala Japan. The chosen candidate will be someone who brings a modern approach to a traditional industry in Japanese PR & Communications, constantly on the lookout for new ways to grow the business via worthy PR stunts, campaigns & initiatives.

What key responsibilities does this role have @ Koala?

• Create PR & Communication strategies for brand, new products and promotions 
• Work with PR agency, lead ideation & execution of PR initiatives that will drive earned media or viral attention
• Develop PR plan and calendar monthly, quarterly in line with marketing strategy
• Work with other Marketing functions (Creative and Sales Marketing) to align brand voice, and communicate this across holistic media channels
• Content production of PR-related materials such as press releases, PR event production, campaigns etc
• Tap into a broad network of journalists & TV networks to drive earned media 
• Work with agencies, create and manage influencer campaign that will drive site traffic and conversion
• Plan & manage owned and earned social media contents and operations 
• Support to supervise metric driven reporting of PR & communication activities 
• Bring a revenue & growth-oriented mindset to PR
• Project management and future team management

Ideal background…

• 5+ years working experience with a PDCA cycle mindset
• Experience of learning a lot from work failures
• 3+ years experience of producing owned media content
• 5+ years experience working within a communications agency or in-house consumer brand
• Experience and enjoyment working in fast-paced global start-up business environment
• Prior contacts with local journalists and media preferred 
• Experience working within social media/ influencer marketing/ PR preferrable 
• Demonstrable knowledge showing use of data/how data informs PR
• Interest in growth or performance marketing, and how these interact with PR is a bonus
• Japanese native level and English business level is required

Treehouse Perks and Privileges…

Koala is only as good as its employees are happy - and we’re one happy international bilingual bunch! We offer our teams flexible hybrid working options and the freedom and autonomy to do their best work in a way that works for them from anywhere in the globe! Whether that’s working your own version of 9-6, working from home in your pajamas from time to time or hanging out at our Treehouse (this is what we call our office digs) in Omotesando, or enjoying the 20+ days annual leave (+generous time off for volunteer, parental, Koala life leave and more) you decide whatever helps you find your flow! The Treehouse has plenty of social activities to get involved with, including Thursday lunches, and help you get to know your fellow Koalas better as well as free Koala products for all employees - who better to shout from the tree tops how awesome our products are, right?! We also recognize that we can’t grow as a brand unless we support the growth of our teams so this is a strong focus for us via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. Lastly and importantly our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support. We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1%and so much more. All in all, the Koala Kommunity is a great place to hang out in and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always curious to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change uber quickly. Honesty and selflessness drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

We are looking for a world-class Affiliate and Influencer Manager to lead our efforts in building and managing a successful affiliate and influencer program in the USA. As the Affiliate and Influencer Manager, you will be responsible for developing and executing strategies to enhance our brand presence and increase sales through affiliate and influencer partnerships. You will lead strategy, outreach efforts, negotiate collaborations, and work closely with influencers to promote our products across various platforms. Your analytical skills will be crucial in evaluating the performance of these partnerships and optimizing our approach for maximum impact.

As US Affiliate and Influencer Manager you will...

Strategy Development: 

• Develop and implement a comprehensive affiliate and influencer marketing strategy aligned with our brand objectives. 
• Identify and recruit new affiliate partners and influencers aligned with our brand values and target audience.Identify opportunities for growth and innovation in our partnership approaches.

Outreach and Negotiation: 

• Conduct outreach to potential affiliates and influencers. 
• Build and maintain relationships through effective negotiation and collaboration to secure mutually beneficial partnerships that maximize ROI.

Platform Management: 

• Leverage your understanding of social media and affiliate platforms to optimize partnership strategies. 
• Stay updated on platform trends and best practices to ensure maximum engagement and reach.

Content Collaboration: 

• Collaborate with the marketing team to align affiliate and influencer efforts with broader marketing goals.
• Work closely with influencers to develop engaging content that aligns with our brand image and resonates with their audiences. Oversee content creation and ensure it meets our quality standards.

Performance Analysis: 

• Analyze data and KPIs to evaluate the success of affiliate and influencer campaigns, and make data-driven decisions.
• Provide regular reports and insights to the management team, highlighting successes, areas for improvement, and future opportunities.
• Continuously optimize campaigns by testing new strategies, content, and partnerships.

Budget Management: 

• Manage the affiliate and influencer marketing budget, ensuring efficient allocation of resources and maximizing return on investment (ROI).

Cross-functional Collaboration: 

• Collaborate with internal teams, including marketing, sales, and product, to ensure alignment and consistency in messaging across all channels.

What you bring with you…

• 3+ years of experience in affiliate and influencer marketing
• A track record of successful campaign management and growth.
• Strong negotiation and relationship-building skills.
• In-depth understanding of social media and affiliate platforms.
• Excellent analytical skills with the ability to interpret data and provide actionable insights.
• Creative mindset with the ability to develop innovative partnership strategies.
• Strong communication skills and attention to detail.
• Self-motivated, organized, and able to work independently as well as part of a team.

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch!

• Work From Bed (WFB)/Hybrid working - We have an office in LA, but also happy for you to be fully remote, and this role will require a decent amount of travel as well.
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced.
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam.
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Competitive 401k matching and private health insurance.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days.
• Short-term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1%and so much more.

All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball (Aussie cricket reference FYI).  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job

Koala is a high growth ecommerce startup originating in Sydney, Australia. We provide furniture for the digital age, and have become well known in Australia and Japan because of our approach to marketing & retail which is more akin to a tech-company. In just over 6+ years in Japan we have achieved significant growth and we're only just getting started! 

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way  in Japan people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

Our number one priority (after making amazing products) is the customer experience. We are a brand that deeply cares about our customers and we strive to do anything to make them happy and completely satisfied. 

What key responsibilities does this role have @ Koala?

• Improve customer service experience by constantly assessing and developing service procedures, policies and standards to ensure Koala’s is always ahead in the industry,
• Analyze CS statistics and compile accurate reports on a weekly basis,
• Recruit, lead, coach and motivate dedicated teams, located both onshore and offshore,
• Promote and nurture an environment where the CS team can excel through encouragement and empowerment,
• Monitor and improve efficiencies through all channels of service (emails, phone calls, showroom visitors and chat requests) by assessing our customer’s level of satisfaction and feedback,
• Develop processes to improve current customer service duties through the introduction or the improvement of our systems and tools,
• Problem-solving on your own and liaising with management on critical issues,
• Close the customer feedback loop by continuously analyzing customers’ insights and sentiments to promote re-purchase and positive WOM,
• Monitor resources and utilize assets to achieve qualitative and quantitative targets,
• Making sure high standard customer services are offered 365 days.

Ideal background…

• 5+ years experience in providing customer service support (preferably online)
• Business English language skills and native Japanese language skills
• Excellent knowledge of management methods and techniques
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service experience and passion
• Extremely organized with strong time management skills
• Data driven with a passion for analytics and insights
• Ability to develop processes

Treehouse Perks and Privileges…

Koala is only as good as its employees are happy - and we’re one happy international bilingual bunch! We offer our teams flexible hybrid working options and the freedom and autonomy to do their best work in a way that works for them from anywhere in the globe! Whether that’s working your own version of 9-6, working from home in your pajamas from time to time or hanging out at our Treehouse (this is what we call our office digs) in Omotesando, or enjoying the 20+ days annual leave (+generous time off for volunteer, parental, Koala life leave and more) you decide whatever helps you find your flow! The Treehouse has plenty of social activities to get involved with, including Thursday lunches, and help you get to know your fellow Koalas better as well as free Koala products for all employees - who better to shout from the tree tops how awesome our products are, right?! We also recognise that we can’t grow as a brand unless we support the growth of our teams so this is a strong focus for us via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. Lastly and importantly our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support. We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1%and so much more. All in all, the Koala Kommunity is a great place to hang out in and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always curious to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change uber quickly. Honesty and selflessness drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job

Koala is a high growth ecommerce startup originating in Sydney, Australia. We provide furniture for the digital age, and have become well known in Australia and Japan because of our approach to marketing & retail which is more akin to a tech-company. In just over 6+ years in Japan we have achieved significant growth and we're only just getting started! 

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way  in Japan people buy and enjoy furniture to create happier, healthier habitats

Why we have this role @ Koala

We are looking for an SEO & Affiliate Marketing Specialist to support our Growth team in Japan. The chosen candidate will primarily focus on optimizing our search engine rankings and managing our affiliate marketing program to drive traffic and increase revenue. This role requires a deep understanding of both SEO and affiliate marketing strategies, and the ability to analyze data and optimize performance.

What key responsibilities does this role have @ Koala?

• Develop and execute comprehensive SEO strategies to improve organic search rankings and drive website traffic.
• Own the Koala blog (https://koala.com/ja-jp/blog/blog/) working with agencies & freelancers optimize content strategy
• Ensure blog content represents Koala’s brand effectively whilst ensuring optimization for SEO rankings
• Manage affiliate marketing strategy:, including recruiting, onboarding, and nurturing affiliate partners.
• Conduct keyword research, on-page and off-page SEO, and technical SEO audits to optimize website performance.
• Create and manage affiliate campaigns, ensuring alignment with overall marketing objectives.
• Track, analyze, and report on SEO and affiliate program performance, providing actionable insights and recommendations.
• Stay updated with industry trends, algorithm changes, and best practices in SEO and affiliate marketing.
  

Required skills and experience

• Native level Japanese. Proficiency in Business English. 
• 3-5 years+ Digital Marketing background, with experience in SEO and affiliate marketing.
• Experience with SEO tools such as Google Analytics, SEMrush, and Ahrefs.
• Experience in managing affiliate marketing programs and partnerships.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Basic copywriting skills.
• Strong digital and customer-first acumen.

Treehouse Perks and Privileges…

Koala is only as good as its employees are happy - and we’re one happy international bilingual bunch! We offer our teams flexible hybrid working options and the freedom and autonomy to do their best work in a way that works for them from anywhere in the globe! Whether that’s working your own version of 9-6, working from home in your pajamas from time to time or hanging out at our Treehouse (this is what we call our office digs) in Omotesando, or enjoying the 20+ days annual leave (+generous time off for volunteer, parental, Koala life leave and more) you decide whatever helps you find your flow! The Treehouse has plenty of social activities to get involved with, including Thursday lunches, and help you get to know your fellow Koalas better as well as free Koala products for all employees - who better to shout from the tree tops how awesome our products are, right?! We also recognise that we can’t grow as a brand unless we support the growth of our teams so this is a strong focus for us via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. Lastly and importantly our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support. We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1%and so much more. All in all, the Koala Kommunity is a great place to hang out in and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always curious to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change uber quickly. Honesty and selflessness drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job

Koala is a high growth ecommerce startup originating in Sydney, Australia. We provide furniture for the digital age, and have become well known in Australia and Japan because of our approach to marketing & retail which is more akin to a tech-company. In just over 6+ years in Japan we have achieved significant growth and we're only just getting started! 

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfilment platform, incredible customer service and social good; we are changing the way  in Japan people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

We are looking for a CRM Specialist to support our growth team in Japan. The chosen candidate will primarily focus on email marketing, but will also be tasked with running our reviews program via Yotpo. 

What key responsibilities does this role have @ Koala?

• CRM strategy: Develop and implement innovative CRM strategies, focusing on email & reviews programs to drive business growth and customer loyalty.
• Accountable from strategy, execution, to operations for CRM
• Creative problem-solving: Use your analytical skills to continuously refine our CRM approach, ensuring maximum engagement and revenue generation.
• Perform CRM marketing activities including, but not limited to; campaign briefing, copywriting, email development (including basic HTML coding), email optimisation and testing.
• Active tracking and analysis of performance metrics, providing data driven insights to CRM and to greater marketing team
• Lead reviews program: using Yotpo and other tools to strategize review acquisition & management
• Reporting of success of review & CRM program during key weekly/monthly meetings

Required skills and experience

• Native fluency in Japanese.  Proficiency in Business English. 
• 3 years+ Digital Marketing background
• Klaviyo experience ideal but not essential: but candidate must be responsible for up skilling on Klaviyo if chosen
• Experience in D2C/ecommerce marketing team
• Basic copywriting skillset
• Data skill (analytics and reporting) and familiarity with google analytics
• Strong digital and customer-first acumen.

Treehouse Perks and Privileges…

Koala is only as good as its employees are happy - and we’re one happy international bilingual bunch! We offer our teams flexible hybrid working options and the freedom and autonomy to do their best work in a way that works for them from anywhere in the globe! Whether that’s working your own version of 9-6, working from home in your pajamas from time to time or hanging out at our Treehouse (this is what we call our office digs) in Omotesando, or enjoying the 20+ days annual leave (+generous time off for volunteer, parental, Koala life leave and more) you decide whatever helps you find your flow! The Treehouse has plenty of social activities to get involved with, including Thursday lunches, and help you get to know your fellow Koalas better as well as free Koala products for all employees - who better to shout from the tree tops how awesome our products are, right?! We also recognise that we can’t grow as a brand unless we support the growth of our teams so this is a strong focus for us via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. Lastly and importantly our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support. We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1%and so much more. All in all, the Koala Kommunity is a great place to hang out in and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always curious to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change uber quickly. Honesty and selflessness drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job

At Koala, our mission is to deliver better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why We Have This Role @ Koala

We are looking for a creative and strategic Paid Social Specialist to join our Growth team. This role is crucial in enhancing our social ad performance across various platforms. By mastering the nuances of social media advertising, you will play a key role in increasing Koala's brand awareness, driving engagement, and boosting conversions.

As the Paid Social Specialist, your primary responsibility will be managing and optimizing our social media ad campaigns. You will work with platforms like Facebook, Instagram, TikTok and others to ensure our ads are targeted effectively and performing at their best. Your role will involve audience targeting, ad creation, budget management, and performance analysis to maximize ROI.

We are seeking a creative and data-driven self-starter with a growth mindset who is keen to contribute to the Koala Growth trajectory through driving one of our key performance channels. With a keen eye for detail and a strategic growth mindset, you will continuously test and refine ad strategies based on performance metrics and market trends. Your efforts will help us connect with our target audience more effectively and achieve our marketing objectives.

If you are passionate about social media and growth marketing, this role offers an exciting opportunity to be an integral part of Koala’s next chapter.

What key responsibilities does this role have @ Koala?

• Run the day to day management of Meta, Tiktok & Pinterest ads to daily performance targets
• Optimise budget across all campaigns with various targets towards reach, ROAS / CPA targets and Retargeting objectives, all towards reaching growth & ROAS targets overall
• Design and run the Paid Social strategy across top, middle & bottom funnel campaigns in order to efficiently drive new user acquisition and brand growth.
• Automate core processes of managing the ads account to drive efficiency using external tools, rules & data projects.
• Granularlily assess, optimise and research top performing creative outputs that drive performance, fit brand ethos and exceed innovation expectations.
• Design and run the testing program for all creative with SMART goals and reporting insights back to the production team to constantly improve Social Ad Creative.
• Design and run tests to discover further account and targeting efficiency from best practices, new platform features and net-new data-driven concepts.
• Conduct regular health checks on the accounts, ensuring best practice is always implemented
• Maintain a close relationship with platform partners, working to gain access to relevant alphas, betas & data support.
• Manage and optimise feeds to drive incremental performance through feed driven performance campaigns.
• Analyse and model market size opportunities for growth through social campaigns, and present back to the leadership team.
• Regular weekly & monthly reporting on key improvements in Meta & TikTok Ads for planning learnings & tests coming up.

Ideal background…

• 4-6+ years hands on experience running performance Social campaigns across Meta (Essential) and TikTok (preferred).
• E-commerce performance experience essential
• Proven data-driven decision making abilities across budgets, optimisations and audiences bidding
• Proficient in designing automated reports for social platforms (experience in Motion preferred)
• Proficient in Google Sheets / Excel, designing automated reports
• Proven experience in designing test and learn strategies to drive growth through all campaign types
• Proficient in the use of analytics platforms such as Google Analytics etc
• Experience in working in fast paced team environments, contributing to successful outcomes
• Keen eye for detail, with the ability to understand briefs and interpret them into actions, producing high quality output
• Highly motivated self-starter, with the ability to pivot where required and prioritize effectively.
• Highly collaborative, team player, working to joint goals and as part of a high performing team with a can-do attitude

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch! 

• WFB/Hybrid working - We’re mixing it up with 3+ days back in the Alexandria Treehouse (office) and work from bed/home (WFB).
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced. 
• Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
• Short and long-term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1%and so much more.
• All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job