Customer Support Manager  [English + German]

About komoot

Komoot is an app that lets you find, plan, and share adventures with its easy route planner. Driven by a love for nature and powered by the outdoor community’s recommendations, komoot helps you explore more of the great outdoors—wherever and however you want. And we're good at it. Google and Apple have listed us as one of their Apps of the Year numerous times. Today, with over 40 million users and 300,000 five-star reviews, we’re well on our way to becoming the most popular app for finding, planning, and sharing adventures worldwide. 

Join our remote-working team and start your adventure with komoot.

About the role

Do you enjoy guiding users to the right solutions? Does solving tricky problems feel rewarding? Have people told you that you can explain things clearly both in person and in writing? If so, we’d love to hear from you.

We’re looking for an exceptional Customer Support Manager to join Chris and the dedicated support team. In this role, you’ll work directly with our users, helping them solve their technical issues, answer their questions, and make the most of our product. As the first point of contact for many of our users, you’ll ensure they have an exceptional support experience and get what they need to enjoy smoother, seamless outdoor adventures.

User happiness and satisfaction have always been central to our mission, and together with the team, you’ll play a crucial role in shaping our reputation and building great customer relationships 

Ready for your next adventure?

What you will do

• Support our users via email as well as answer their questions on all channels (tickets, forums, social media, store reviews, etc).
• As the first point of contact, take ownership of customer inquiries and drive each issue toward a swift and effective resolution.
• Manage cases from start to finish, from initial report and reproduction to writing bug reports and achieving resolution.
• Handle technically complex and escalated cases.
• Work with developers and QA to find and solve critical bugs in the wild.
• Effectively collaborate and communicate with team members on tasks such as clearing ticket backlogs as they come up.
• Assist with managing projects and processes that aim to improve how we support our customers.

Curious about how we work? 

• Core Communication time between 10 am - 3 pm (Berlin Time). We know people have different lifestyles, which is why we have flexible working hours with core time for synchronous interaction. You can organize your workday in the way that best suits you, your family, and your needs.
• We work on a project basis in cross-functional teams to ensure that we collaborate on our goals, move forward smoothly with open lines of communication, and achieve results as a team.
• Every Monday morning, we have a whole-company presentation where you hear about projects across the business, inspire each other, and share great work.  
• We connect in person at three whole-company gatherings each year in beautiful locations. You can check out this playlist to find out more about how we stay close while being remote.
• We use tools like Trello, Slack, Miro, Zoom, and Google Drive on a daily basis to stay connected, collaborate easily, and manage projects.  

You’ll be successful in this position if you

• Are excited to join a customer support team for the long run to make an impact on how people experience the outdoors.
• Have outstanding communication skills in German and English. Additional languages (e.g. Dutch, Italian, Spanish) are welcome.
• Are open to flexible scheduling, including occasional weekend support.
• Have 2+ years experience working in online or tech support, and you love it.  
• Have a sharp eye for identifying and reporting technical bugs, with proven experience in troubleshooting and guiding customers through resolving issues effectively.
• Have experience working on improving support processes and documentation.
• Can explain complex technical topics to both colleagues and customers with a range of technical expertise.
• Are highly self-driven, responsible, well-organized, and able to handle competing priorities.
• Are positive, curious about our users’ needs, and keen to improve their experience.
• Have an interest in how AI could enhance support processes and customer experiences.
• Have a passion for outdoor sports, mobile apps, wearables, or bike computers.

Why you will love it

• Your work will contribute to helping millions of people enjoy lovely outdoor experiences.
• We’ve been a remote-working company since 2017, meaning: We are remote by default, have frameworks and systems in place, and know how to do it well.
• You’ll become an essential part of our diverse and international team, with colleagues based in 19+ countries across Europe.
• You can work from wherever you want, be it a beach, the mountains, your house, or anywhere else that lies in any time zone between UTC-1 and UTC+3.
• 38 paid days off (inclusive public holidays) – you are free to take those days whenever it suits you, including a well-deserved winter holiday break.
• We love seeing people grow. That's why each team member gets €2,000 and 3 additional days to spend on professional development each year. Classes, conferences, books – your choice!
• Costs covered for your co-working space membership or your work-from-home office setup and the latest devices and equipment to do your best work.

Dive a little deeper and learn…

• More about how we work here: How We Work
• More about our recruitment process and FAQs here: FAQs

We support diversity and inclusivity and welcome all prospective applicants. We have an ongoing recruitment process (no deadlines) – if this role is online, it means it’s still open!

See more jobs at komoot

Apply for this job

About komoot

Komoot is an app that lets you find, plan, and share adventures with its easy route planner. Driven by a love for nature and powered by the outdoor community’s recommendations, komoot helps you explore more of the great outdoors—wherever and however you want. And we're good at it. Google and Apple have listed us as one of their Apps of the Year numerous times. Today, with over 30 million users and 300,000 five-star reviews, we are well on our way to becoming the most popular app for finding, planning, and sharing adventures worldwide.

Join our remote-working team and start your adventure with komoot.

About the role

Komoot is the most vibrant outdoor community in the world. As  Senior Android Developer, you’ll be an essential part of our newly established Android Developer Productivity Team. You’ll closely work together with other developers of the Android team and help them perform on their highest technical level. You will empower them by delivering tailored solutions that address their specific needs and enhance their productivity and efficiency.

Ready for your next adventure?

What you will do  

• Be a pioneer as the first member of our productivity team, paving the path for excellence.
• Enable our Android Developers working on app features in cross functional teams to perform on their highest levels of efficiency. 
• Collaborate with Productivity Developers across iOS, Backend, Web and QA teams to align on shared objectives and exchange meaningful insights.
• Ensure accuracy, reliability, and compliance with best practices in managing build tools and release processes.
• Setup measuring mechanisms for our app's critical metrics, like memory consumption and rendering performance and ensure your team is informed in time about alerts automatically.
• Own and optimize our CI/CD pipelines, Gradle, and other tools to streamline our build and release process.

Why you will love it 

• Your work will contribute to helping millions of people enjoy outdoor experiences.
• We’ve been a remote-working company since 2017, meaning: We are remote by default, have frameworks and systems in place, and know how to do it well.
• You’ll become an essential part of our diverse and international team with colleagues based in 15+ countries across Europe.
• 38 paid days off (inclusive public holidays) – you are free to take those days whenever it suits you, including a well-deserved winter holiday break.
• We love seeing people grow. That's why each team member gets €2,000 and 3 additional days to spend on professional development each year. Classes, conferences, books – your choice!
• Costs covered for your co-working space membership or your work-from-home office setup and the latest devices and equipment to do your best work.

You’ll be successful in this role if you

• Are highly self-driven, responsible, and keen to learn and improve.
• Thrive by enabling other developers to work on their highest level of performance.
• Have 4+ years of professional experience as an Android developer.
• Possess a solid foundation in software development, with proficiency in not only Kotlin, but also solid understanding of Gradle and at least one scripting language.
• Are professional in understanding app monitoring, build and release automation, CI/CD systems and know the best tools for it.
• Prioritize stakeholder needs in decision-making processes and proactively drive projects forward to improve efficiency.
• Keep your Android development knowledge up to date.
• Excel as a team player and communicator in a diverse and international remote team.

Not sure if you meet all requirements above? Don't sweat it – if you think you're the right person anyway, we'd love to hear from you! 

Curious about how we work? 

• Core Communication time between 10 am- 3 pm (Berlin Time). We know people have different lifestyles, which is why we have flexible working hours with core time for synchronous interaction. You can organize your workday in the way that best suits you, your family, and your needs.
• We work on a project basis in squads and teams to ensure that we collaborate on our goals, move forward smoothly with open lines of communication, and achieve results as a team.
• Every Monday morning, we have a whole-company presentation where you hear about projects across the business, inspire each other, and share great work.  
• We connect in-person at three whole-company gatherings each year in beautiful locations. You can check out this playlist to find out more about how we stay close while being remote.
• We use tools like Trello, Slack, Miro, Zoom, and Google Drive on a daily basis to stay connected, collaborate easily, and manage projects.  

Dive a little deeper and learn…

• More about our team and here: Meet the Team
• More about how we work here: How We Work
• More about our recruitment process and FAQs here: FAQs

We support diversity and inclusivity and welcome all prospective applicants.  We have a rolling recruitment process – if this role is online, it means it’s still open.

See more jobs at komoot

Apply for this job

About komoot

Komoot is an app that lets you find, plan, and share adventures with its easy route planner. Driven by a love for nature and powered by the outdoor community’s recommendations, komoot helps you explore more of the great outdoors—wherever and however you want. And we're good at it. Google and Apple have listed us as one of their Apps of the Year numerous times. Today, with over 35 million users and 300,000 five-star reviews, we are well on our way to becoming the most popular app for finding, planning, and sharing adventures worldwide. 

Join our 100% remote team and start your adventure with komoot.

About the role

You’ll team up with six world class iOS engineers and take over full responsibility for our iOS app. Touching all parts of the iOS app, your work will make outdoor adventures easily accessible to our users. You’ll develop diverse features for navigation, routing, social interaction and content visualisation that will make your work challenging and fun.

Ready for your next adventure?

What you will do  

• Develop innovative new features from the first idea and concept over to road map planning, implementation, testing, release and monitoring.
• Work in one of our cross-functional squads of backend, web and mobile developers, designers, copywriters, QA, data scientists, and product experts.
• Team up with six team members to build a state of the art iOS app with more than 5 million installations.
• Release frequently with continuous builds, testing and direct team feedback.

Why you will love it 

• Your work will contribute to helping millions of people enjoy lovely outdoor experiences.
• We’ve been a remote-working company since 2017, meaning: We are remote by default, have frameworks and systems in place, and know how to do it well.
• You can work from wherever you want, be it a beach, the mountains, your house, or anywhere else that lies in any time zone between UTC-1 and UTC+3.
• We have your costs covered for your co-working space membership or your work-from-home office setup and the latest devices and equipment to do your best work.
• You’ll become an essential part of our diverse and international team with colleagues based in 20+ countries across Europe.
• 38 paid days off (inclusive public holidays) – you are free to take those days whenever it suits you, including a well-deserved winter holiday break.
• We love seeing people grow. That's why each team member gets €2,000 and 3 additional days to spend on professional development each year. Classes, conferences, books – your choice!

You’ll be successful in this role if you

• Are highly self-driven, responsible and keen to learn and improve.
• Love to develop awesome products with a focus on great user experiences.
• Have 4+ years of professional experience with developing high quality production iOS apps.
• Have 3+ years of professional experience in Swift development.
• Love to work fullstack on native iOS apps.
• Have a deep and up to date knowledge of iOS design principles and patterns, the core iOS frameworks and technologies.
• Write code that's readable, well documented and meaningfully tested.
• Are a great team player and communicator in a diverse and international remote team.

Not sure if you meet all requirements above? Don't sweat it – if you think you're the right person anyway, we'd love to hear from you! 

Curious about how we work? 

• Core Communication time between 10 am - 3 pm (Berlin Time). We know people have different lifestyles, which is why we have flexible working hours with core time for synchronous interaction. You can organize your workday in the way that best suits you, your family, and your needs.
• We work on a project basis in cross functional teams to ensure that we collaborate on our goals, move forward smoothly with open lines of communication, and achieve results as a team.
• Every Monday morning, we have a whole-company presentation where you hear about projects across the business, inspire each other, and share great work.  
• We connect in person at three whole-company gatherings each year in beautiful locations. You can check out this playlist to find out more about how we stay close while being remote.
• We use tools like Trello, Slack, Miro, Zoom, and Google Workspace on a daily basis to stay connected, collaborate easily, and manage projects.  

Dive a little deeper and learn…

• More about our team here: Meet the Team
• More about how we work here: How We Work
• More about our recruitment process, salary and FAQs here: FAQs

We support diversity and inclusivity and welcome all prospective applicants.  We have an ongoing recruitment process (no deadlines) – if this role is online, it means it’s still open!

See more jobs at komoot

Apply for this job