• Lead, mentor, and develop the data team, ensuring high performance and continuous growth
• Develop and execute a strategic vision for the data function, aligning with overall business objectives
• Generate robust reporting  that supports business objectives (e.g., demonstrates outcomes, supports ROI and performance guarantees)
• Promote a culture that values data-driven decision-making across the organization
• Collaborate with senior leadership to identify and prioritize data projects and initiatives
• Build a culture of best practices in data methodologies, tools, and techniques and ensure their application
• Lead efforts to collect, clean, and preprocess large datasets from various sources while maintaining data integrity and identifying gaps in addressing data needs
• Drive the development of predictive and prescriptive analytics to support decision-making, and present innovative ideas to leadership and peers
• Establish key performance indicators (KPIs) to track the effectiveness and impact of data initiatives
• Work closely with cross-functional teams, including engineering, clinical, product, marketing, and account management, to integrate data solutions into business processes
• Present complex data insights and recommendations to non-technical stakeholders (internal and external) in a clear and concise manner
• Stay abreast of the latest industry trends, technologies, and advancements in big-data healthcare applications

• Experience leading and coaching a multidisciplinary team of analysts, data scientists, researchers, or other data professionals with varying levels of expertise
• Proven track record of successfully leading and delivering data projects
• Experience working with healthcare data and/or human subjects, real-world data
• Experience  in machine learning, statistical analysis, and predictive modeling
• Proficiency in programming languages such as Python, R, SQL, Scala, or similar
• Experience with data visualization tools (e.g., Tableau, Power BI) and big data technologies (e.g., Spark, Snowflake)
• Experience with data management, including data collection, processing, storage, and quality assurance 
• Knowledge of databases, data warehouses, and data lakes
• Strategic thinker with the ability to translate business goals into data initiatives
• Experience working with a wide range of stakeholders, including healthcare professionals, executive leadership, and external partners
• Excellent communication and presentation skills, with the ability to convey complex technical concepts to a non-technical audience

• Present the Lark solution/demo to potential client groups and employers, serving as the Subject Matter Expert (SME) representing Lark 
• Demonstrate deep product knowledge to identify customer opportunities for driving long-term value
• Build and drive a strategic plan with each client, executing through your strong relationships with executive stakeholders and key decision-makers
• Become a trusted advisor with your customers, helping them achieve their business/well-being objectives
• Proactively monitor customer engagement across core metrics and understand the "next best action" based on data trends
• Understand and demonstrate key value drivers, anticipating expansion and renewal needs within the customer base
• Collaborate with various internal Lark teams to ensure client contractual requirements are met
• Address day-to-day client concerns

• Experience in the Health-tech industry serving PBM’s and Health Plans
• Proven track record of expansion within existing accounts
• Experience in B2B or B2B2C Account Management/Customer Success
• Excellent communication and interpersonal skills
• Ability to work creatively and analytically in a problem-solving environment
• Strong analytical and problem-solving abilities
• Understand how to use data and how it tells a story
• Ability to manage multiple competing priorities
• Strong project management experience
• Ability to travel up to 20% of the time

• Create standard proposal responses leveraging the content library
• Partner with SMEs across Product, Finance, Security, Account Management, Customer Service, Clinical, and more to develop new responses 
• Revise and refine responses to ensure they align with company messaging and are tailored for external audiences
• Identify, create and incorporate new content into the library
• Organize the library under appropriate categories, tags, etc to ensure easy access 
• Serve as a communications resource for business leaders and support enterprise-wide selling initiatives
• Ensure all proposals are compliant with client requirements and company standards

• Minimum of 2 years of healthcare-specific proposal writing experience 
• Expertise in Loopio, RFP 360, or similar RFP software tool
• Excellent writing, editing, and proofreading skills; capable of articulating complex ideas clearly and succinctly
• Highly organized with strong attention to detail
• Proposal writing experience with PBMs and employers
• Proficiency in MS Office and Google Suite products
• Passion for supporting patients through technology 

What You'll Do

• Identify the top PBM providers, cultivate the relationship, and secure partnerships
• Work with our clinical team to drive and expand the PBM partnerships
• Establishes joint target list and maintains a pipeline of sales opportunities with the PBM’s and third-party administrators
• Identify and foster interest and awareness about Lark with channel partners that work directly with Employer HR, benefits, and total reward executives, example companies include - Willis, Towers Watson, and Mercer
• Identify and gain participation in high-quality RFP opportunities and drive to completion
• Drive contracting process from start to finish for new clients
• Collaborate with marketing teams to drive external content and communication materials based on market feedback
• Provide perspective and competitive intelligence to help drive the PBM and channel strategy

What You Need

• Proven ability to identify growth opportunities in highly competitive markets
• Skilled in delivering value propositions clearly and concisely through effective storytelling
• Adept at thriving in a startup environment, managing multiple opportunities simultaneously, and self-directing in a collaborative, low-process work setting
• Documented history of consistently achieving sales goals via enterprise sales and channel partner acquisition
• Demonstrated success in PBM channel sales
• Strong emotional intelligence (EQ) and extensive experience working with clients, external partners, and internal product and marketing teams
• Business acumen with a deep understanding of customer use cases and purchase motivations
• Excellent communication skills; verbal, written, sales, and technical presentations

• Define and review projects by collaborating with other engineering teams, DevOps, and the product team
• Build new features, refactor, and scale existing backend systems that ingest and process data from mobile devices
• Develop new backend systems using Typescript, Node, DynamoDB, Argo
• Contribute to new features in Lark’s React Native mobile application
• Uphold and help define best practices and collaborate across teams 
• Be quality driven: write fast automated tests to achieve a very high, close to 100% code coverage with high-quality
• Mentor junior engineers including through regular code review 
• Follow and better define coding guidelines to ensure that the security and privacy of our user data is ensured

• Expertise in designing DSLs or APIs 
• Knowledge of AWS technologies such as DynamoDB, Lambdas, MSK, EKS
• Experience deploying services with Kubernetes and Docker 
• Experience working with React on web or mobile
• Expertise with data modeling, and performance tuning data systems and access
• Ability to work closely with product and designers to create optimal solutions and trade-offs
• Experience in sprint planning and working with Agile methodologies
• MS in Computer Science or equivalent work experience

• Closely track and analyze competitor activities - including product offerings, market positioning, pricing strategies, and customer feedback
• Conduct market research on the healthcare landscape, digital health trends, regulatory changes, and partnership opportunities, along with other ad hoc market research 
• Synthesize information into clear and compelling presentations, reports, and summaries for various stakeholders - the audience includes executives, sales teams, and internal departments
• Collaborate with product and marketing teams to provide input on market needs and competitive positioning
• Support RFP Manager with incoming RFP requests - coordinating with cross-functional teams and providing input on RFP responses 

• 2+ years of healthcare market experience, preferably working with PBMs or employers 
• Expertise with Google Suite and Office applications (including Excel)
• Strong analytical skills and proficiency in market research and business analysis
• Excellent written and verbal communication skills with the ability to effectively articulate complex ideas and influence stakeholders
• Experience working in a cross-matrixed, team-oriented, and fast-paced environment
• Management consulting experience is a plus
• Comfortable performing various tasks as needed in a startup environment

The Role
The key role of this business intelligence (BI) analyst is to transform data into insights that impact business value. This position will use data analytics and visualization techniques to identify trends that guide company-wide business decisions to improve organizational processes. This BI analyst will contribute to internal and external reporting on product performance, compare data to competitors and industry trends, and create visualizations that communicate findings to others in the organization. This role will report to the Research and Insights Manager.

What You’ll Do

• Evaluate BI to identify gaps and opportunities for improvement
• Analyze and interpret data to identify trends and anomalies
• Analyzing and interpreting data from a mobile app
• Take ownership of several ongoing initiatives, including automating reporting, monitoring key processes, and analyzing revenue projections
• Conduct market research to establish benchmarks for product performance 
• Work cross-functionally to collect and interpret data that drive business decisions
• Support internal decision-making with focused analyses and recommendations
• Be an active voice, presenting ideas to leadership and peers to affect positive change
• Facilitate communication and meetings with internal stakeholders and external partners

What You’ll Need

• Experience with quantitative methods required, e.g. statistics and data visualization
• Analytics and/or market research experience (e.g. finance, systems modeling, competitive intelligence)
• Excellent problem-solving and critical thinking abilities
• Strong attention to detail and ability to work independently
• Ability to meet deadlines within a team environment
• Entrepreneurial interest and experience
• Strong written and verbal communication skills

About Lark

Lark is the world's largest A.I. healthcare provider, contracted to manage 30M+ patients living with or at risk of chronic disease. Lark is a companion app on the user’s phone providing real-time coaching, guidance, and health insights to users. We are on a mission to disrupt the healthcare industry and make the world a healthier, happier place. Come join our team!

The Role
The key role of this senior business intelligence (BI) analyst is to transform data into insights that impact business value. This position will use data analytics and visualization techniques to identify trends that guide company-wide business decisions to improve organizational processes. This BI analyst will contribute to internal and external reporting on product performance, compare data to competitors and industry trends, and create visualizations that communicate findings to others in the organization. This role will report to the Research and Insights Manager.

What You’ll Do

• Perform deep-dive analysis to detect patterns, anomalies, and trends in complex data.
• Execute comprehensive market research to define benchmarks and measure our products' performance against industry standards.
• Collaborate with various teams to gather and interpret data essential for informed decision-making.
• Support the development of externally-facing data products and assist with ad-hoc analyses.
• Coordinate effectively with internal and external partners to facilitate data-driven discussions and decisions.

What You’ll Need

• Deep prior experience in analytics, including statistics, data preparation, and data visualization techniques
• Extensive prior experience with data product development and reporting delivery
• Hands-on knowledge of BI/dashboarding tools and presentation tools 
• Aptitude for telling stories with data and for descriptive analytics
• Working knowledge of digital health, healthcare, and finance is a plus
• Exceptional problem-solving skills and critical thinking capabilities
• Meticulous attention to detail with the capacity to work autonomously
• Strong organizational skills to meet tight deadlines in a collaborative setting
• Entrepreneurial spirit, with a track record of initiative and ownership of projects
• Excellent communication skills, both written and verbal

Working at Lark 

Lark offers the option to work remotely in the United States.  U.S. Salary Range: $88,400 - $143,200. The salary offered to a selected candidate will be based on several factors, including location, level, and will vary depending on confirmed job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in a bonus and a stock award program, as applicable. The company is headquartered in Mountain View, CA.

• Data extraction and transformation: extract data from various sources and transform it into usable formats, ensuring data integrity and completeness
• Report generation: collaborate with stakeholders to understand reporting requirements, and support the creation of bespoke reports that tell Lark’s value story
• Quality assurance: conduct quality assurance checks to ensure the accuracy and reliability of the data, identifying and investigating discrepancies, resolving or escalating as needed
• Work closely with the Business Insights team and proactively communicate progress, insights, and any concerns with other members of the team, fostering collaboration and ensuring alignment toward business objectives

• Proficiency in dashboarding tools (e.g. Tableau, Power BI, Sisense) 
• Experience with spreadsheets and presentation software (preferably Google Sheets, Google Slides, and Microsoft Excel)
• Excellent attention to detail and a passion for ensuring data accuracy and integrity
• Strong communication and collaboration skills, with the ability to effectively engage with stakeholders at all levels
• Proven experience in data processing and problem solving

• Closely track and analyze competitor activities - including product offerings, market positioning, pricing strategies, and customer feedback
• Conduct market research on the healthcare landscape, digital health trends, regulatory changes, and partnership opportunities, along with other ad hoc market research 
• Synthesize information into clear and compelling presentations, reports, and summaries for various stakeholders - the audience includes executives, sales teams, and internal departments
• Collaborate with product and marketing teams to provide input on market needs and competitive positioning
• Support RFP Manager with incoming RFP requests - coordinating with cross-functional teams and providing input on RFP responses 

• 2+ years of healthcare market experience, preferably working with PBMs or employers 
• Expertise with Google Suite and Office applications (including Excel)
• Strong analytical skills and proficiency in market research and business analysis
• Excellent communication skills with the ability to effectively articulate complex ideas and influence stakeholders
• Experience working in a cross-matrixed, team-oriented, and fast-paced environment
• Comfortable performing various tasks as needed in a startup environment