What You'll Do:

• Design and build scalable real-time systems to solve problems that enhance utilization of employee benefits
• Creating data models that are easy to use by various stakeholders
• Partner closely with cross functional counterparts (product, design, ops, data etc.) to set and execute towards the vision for the team
• Build high quality systems to help launch intentional benefits that delight users
• Provide hands-on leadership on multiple fronts (architecture/design, code reviews, quality assurance and incident management) to other engineers
• Establish and drive adoption of design and coding best practices within the team
• Improve engineering standards, tooling and processes

Who You Are:

• 3+ years of software engineering experience
• Experience building data models and rule engines
• Experience converting complex APIs into simple solutions
• Domain knowledge with configurations around managing/designing plans and enrollment of members
• Experience working cross-functionally on high performing teams and handling sensitive data
• Passion to build highly available and scalable processing systems and architectures
• Owned the technical roadmap for large business areas
• Enjoy mentoring other engineers in their technical careers to help them grow
• Deep interest in changing the benefits landscape in the US and globally

Our Technologies:

These are some of the technologies we use today. You don’t need to be familiar with all of these—many people on our team learned them with us. During our interview process, you’re welcome to use any language you’re most comfortable with.

• Go, AWS
• Protocol Buffers, gRPC
• Kafka, ElasticSearch, PostgreSQL
• Kubernetes, Terraform
• React

What We Offer:

• Competitive salary and equity
  • Remote first, with an office in NYC (HQ) as an option to work from
• For those outside of the NYC area, we offer up to $500 monthly for renting a co-working or office space
• 100% employer paid medical
• 100% employer paid dental through Level with a $2,500 benefit allowance
• 100% employer paid vision through Level with a $600 benefit allowance
• 401(k)
• Generous additional fringe benefits offered through Level’s platform:
  • $150 monthly through our Wellbeing lifestyle spending account
  • $500 in New Hire Office Funds available in your first 90 days to assist with getting your remote workspace set up
  • $1,000 annually through Level’s Mental Health EAP
  • $3,000 annually in Education benefits (made available upon your 1 year anniversary) that can be used to continue professional education or be applied towards student loan payments
  • $4,000 lifetime balance through our Medical Travel EAP
  • $5,000 annually through our Gender Affirmation Fund
• Flexible paid time off: take the time you need when you need it!
• 10 days of paid sick leave per year
• Company paid STD, LTD and life insurance
• Voluntary life, legal and pet insurance
• 8-16 weeks of paid parental leave
• Quarterly company sponsored events
• The chance to work at a leading innovator and trailblazer in the world of benefits and payments!

This position has a minimum base salary of $135,000 and a midpoint base salary of $150,000. The base pay may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary this position is also eligible for equity awards.

What You'll Do:

• Transaction is at the core of Level’s business. You will be responsible for building the mission critical engine that manages all of the transactions that flow through Level from card transactions to reimbursement requests and payout to the member.
• Build latency sensitive transaction processing systems and manage latency requirements across multiple real time systems
• Ensure high reliability, availability, and accuracy in managing the funds and transactions through Level
• Work with banking and FinTech partners to enable the Level product in order to empower or employers to give benefits and our members to use benefits
• Directly contribute to and help define core interface code between our financial systems and our core product
• Be a role model for software design and scalable systems architecture by developing, sharing, and setting the quality bar for Level as a whole
• Develop platforms and services that are configurable and scalable. You will partner with many functions at Level, with the opportunity to both work on infrastructure/platform systems, and produce direct user-facing growth
• Scope and lead large technical projects with enormous impact across many teams at Level

Who You Are:

• 5+ years of Software Engineering experience
• You prefer simple solutions and designs over complex ones, and have an understanding about what is lasting, scalable, and maintainable
• You bias towards action and bring clarity to complexity
• You've worked with teams that shipped and operated important infrastructure
• You enjoy learning and diving into the nuts-and-bolts of how things work — in this role, you'll learn a ton about global money movement rails, currency conversion, inter-company flows, finance and accounting, and many more topics
• You work well with teams and can think rigorously and make hard decisions and tradeoffs
• You value a high level of autonomy and responsibility
• Understanding and practice of working with confidential information

Our Technologies:

These are some of the technologies we use today. You don’t need to be familiar with all of these—many people on our team learned them with us. During our interview process, you’re welcome to use any language you’re most comfortable with.

• Go
• Kubernetes, Kafka, Temporal, Retool
• Protocol Buffers, gRPC
• PostgresDB
• AWS

What We Offer:

• Competitive salary and equity
  • Remote first, with an office in NYC (HQ) as an option to work from
• For those not in the NYC area, we offer up to $500 monthly for renting a co-working or office space
• 100% employer paid medical
• 100% employer paid dental through Level with a $2,500 benefit allowance
• 100% employer paid vision through Level with a $600 benefit allowance
• 401(k)
• Generous additional fringe benefits offered through Level’s platform:
  • $150 monthly through our Wellbeing lifestyle spending account
  • $500 in New Hire Office Funds available in your first 90 days to assist with getting your remote workspace set up
  • $1,000 annually through Level’s Mental Health EAP
  • $3,000 annually in Education benefits (made available upon your 1 year anniversary) that can be used to continue professional education or be applied towards student loan payments
  • $4,000 lifetime balance through our Medical Travel EAP
  • $5,000 annually through our Gender Affirmation Fund
• Flexible paid time off: take the time you need when you need it!
• 10 days of paid sick leave per year
• Company paid STD, LTD and life insurance
• Voluntary life, legal and pet insurance
• 8-16 weeks of paid parental leave
• Quarterly company sponsored events
• The chance to work at a leading innovator and trailblazer in the world of benefits and payments!

This position has a minimum base salary of $170,000 and a midpoint base salary of $185,000. The base pay may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary this position is also eligible for equity awards.

What You'll Do:

• Transaction processing: You’ll assist with transaction review, categorization, and various other tasks associated to completing and reviewing transactions.
• On the Frontlines - As one of the outward-facing voices of Level, you’ll use phone, messaging and email to address and resolve member and provider inquiries.
• Communication - You’ll work and collaborate with internal stakeholders to identify issues and advocate for Level members and providers.
• Constant Improvement - You’ll continuously develop and refine processes and resources to keep our support and operations top-notch. You’ll address issues with intellect, grit, and empathy. And beyond the support team, you’ll tackle projects with members of other Level teams as we roll out new plans and products.

Who You Are:

• 1-2 years of experience in an operational focused role.
• 1-2 years of support or customer-facing experience.
• Quick Learner - You have a history of quickly learning and applying new information. You enjoy reading, studying, understanding, and writing about topics you’ve never before considered.
• Clear Communicator - You excel at explaining processes and products. You have deep experience engaging with customers, love solving complicated problems and are a solution-forward thinker. Clean, precise verbal and written communication skills are a must.
• Able to Handle Sensitive Information - Experience working confidential information and/or patient data. Experience with HIPAA, PHI/PII a plus.
• Takes Initiative - You’re a self-starter who thrives in an ambiguous environment. Taking ownership over new projects comes naturally to you, and you’re not afraid to challenge the established way of doing things in order to create better outcomes. You feel comfortable self assessing your performance and collaboration with Leadership to develop your skillset.
• Problem Solving - You love to dig into details and discover solutions to complex problems. You’re a great multitasker, and you know how to manage your own time and see projects through to the end.
• Flexible - You’re comfortable in a rapidly changing environment, and you’re ready to jump in where you’re needed. Operations work, phone, messaging, and email.
• Available - You’re available to work during our operating hours and are flexible when it comes to business needs. Our team currently operates between the hours of 9 am - 9 pm ET.
• Tools - Experience using internal knowledge bases to find answers to complex questions requiring critical thinking, leveraging help from peers, and following policies to guide autonomous decision making. You have used tools like Slack, Gsheets, and a customer service CRM like Zendesk/Salesforce to answer tickets related to customer inquiries.
• Previous startup experience a plus.

What We Offer:

• Competitive compensation (hourly + equity)
• For those not in the NYC area, we offer up to $500 monthly for renting a co-working or office space
• 100% employer paid medical
• 100% employer paid dental through Level with a $2,500 benefit allowance
• 100% employer paid vision through Level with a $600 benefit allowance
• 401(k)
• Generous additional fringe benefits offered through Level’s platform:
  • $150 monthly through our Wellbeing lifestyle spending account
  • $500 in New Hire Office Funds available in your first 90 days to assist with getting your remote workspace set up
  • $1,000 annually through Level’s Mental Health EAP
  • $3,000 annually in Education benefits (made available upon your 1 year anniversary) that can be used to continue professional education or be applied towards student loan payments
  • $4,000 lifetime balance through our Medical Travel EAP
  • $5,000 annually through our Gender Affirmation Fund
• Generous Vacation Policy & Paid Sick Leave
• Company paid STD, LTD and life insurance
• Voluntary life, legal and pet insurance
• 8-16 weeks of paid parental leave
• Quarterly company sponsored events
• The chance to work at a leading innovator and trailblazer in the world of benefits and payments!

This role is non-exempt, paid at an hourly rate and overtime eligible. This position has an hourly rate of $18/hour. In addition to a competitive hourly rate, this position is also eligible for equity awards.

What You'll Do:

• Develop new data models using DBT and SQL that are used for external and internal analytics.
• Develop new Looker dashboards to create metrics, trends, and visualizations used for monitoring company metrics, operating metrics, platform utilization, and other KPIs.
• Develop new dashboards and other presentations for GTM teams including benchmarks, product analytics, and ROI/VOI metrics.
• Work cross-functionally with business (Ops, Finance, Product, GTM) and back-end engineering teams to develop a deep understanding of the data models and their business use-cases.

Who You Are:

• 3+ years of prior experience in an analytics role or equivalent skillset
• Bachelor’s degree in a quantitative discipline
• Solid grasp of data modeling concepts and ability to apply those concepts confidently to data
• High level of SQL competence and some experience in programming in Python
• The ability to think creatively, solve unexpected issues and work independently to meet deadlines
• Translate vague business problems into concrete data analysis and insights
• Ability to juggle and prioritize multiple projects and adjust work accordingly
• Clear and effective communication style
• A passion for working in high performing teams and helping people make better decisions
• Experience working with confidential and highly sensitive information

Our Technologies:

These are some of the technologies we use today. You don’t need to be familiar with all of these—many people on our team learned them with us. During our interview process, you’re welcome to use any language you’re most comfortable with.

• SQL, Looker
• DBT, Git
• Python
• AWS
• BigQuery

What We Offer:

• Competitive salary and equity
  • Remote first, with an office in NYC (HQ) as an option to work from
• For those not in the NYC area, we offer up to $500 monthly for renting a co-working or office space
• 100% employer paid medical
• 100% employer paid dental through Level with a $2,500 benefit allowance
• 100% employer paid vision through Level with a $600 benefit allowance
• 401(k)
• Generous additional fringe benefits offered through Level’s platform:
  • $150 monthly through our Wellbeing lifestyle spending account
  • $500 in New Hire Office Funds available in your first 90 days to assist with getting your remote workspace set up
  • $1,000 annually through Level’s Mental Health EAP
  • $3,000 annually in Education benefits (made available upon your 1 year anniversary) that can be used to continue professional education or be applied towards student loan payments
  • $4,000 lifetime balance through our Medical Travel EAP
  • $5,000 annually through our Gender Affirmation Fund
• Flexible paid time off: take the time you need when you need it!
• 10 days of paid sick leave per year
• Company paid STD, LTD and life insurance
• Voluntary life, legal and pet insurance
• 8-16 weeks of paid parental leave
• Quarterly company sponsored events
• The chance to work at a leading innovator and trailblazer in the world of benefits and payments!

This position has a minimum base salary of $118,000 and a midpoint base salary of $128,000. The base pay may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary this position is also eligible for equity awards.

What You'll Do:

• Architect, build, evolve, and maintain the foundational frontend platform used by Level’s customers and internal teams
• Partner closely with cross functional counterparts (product, design, data etc.) to set and execute towards the vision for the team
• Build high quality applications to help launch product features and delight users
• Inform API design and implementation through knowledge of web best practices
• Provide hands-on leadership on multiple fronts (architecture/design, code reviews, quality assurance and incident management) to other engineers
• Establish and drive adoption of design and coding best practices within the team
• Architect efficient and reusable frontend systems to power complex web applications
• Improve engineering standards, tooling and processes

Who You Are:

• 6+ years of software engineering experience
• Experienced frontend engineer who can not only architect and code solutions, but also help define a vision, and lead the team to deliver on that vision
• Expertise and interest in developing with React
• Owned the technical roadmap for large business areas
• Experience working with complex APIs and data models
• Experience building and using component libraries to develop customer-facing features in collaboration with product and design teams
• Experience working with confidential and highly sensitive information
• Enjoy mentoring other engineers in their technical careers to help them grow

Our Technologies:

These are some of the technologies we use today. You don’t need to be familiar with all of these—many people on our team learned them with us. During our interview process, you’re welcome to use any language you’re most comfortable with.

• React, TypeScript/JavaScript
• Go, Python
• MySQL, BigQuery, Looker
• Protobuf, gRPC
• Kubernetes, ElasticSearch, Kafka
• AWS

What We Offer:

• Competitive salary and equity
  • Remote first, with an office in NYC (HQ) as an option to work from
• For those not in the NYC area, we offer up to $500 monthly for renting a co-working or office space
• 100% employer paid medical
• 100% employer paid dental through Level with a $2,500 benefit allowance
• 100% employer paid vision through Level with a $600 benefit allowance
• 401(k)
• Generous additional fringe benefits offered through Level’s platform:
  • $150 monthly through our Wellbeing lifestyle spending account
  • $500 in New Hire Office Funds available in your first 90 days to assist with getting your remote workspace set up
  • $1,000 annually through Level’s Mental Health EAP
  • $3,000 annually in Education benefits (made available upon your 1 year anniversary) that can be used to continue professional education or be applied towards student loan payments
  • $4,000 lifetime balance through our Medical Travel EAP
  • $5,000 annually through our Gender Affirmation Fund
• Flexible paid time off: take the time you need when you need it!
• 10 days of paid sick leave per year
• Company paid STD, LTD and life insurance
• Voluntary life, legal and pet insurance
• 8-16 weeks of paid parental leave
• Quarterly company sponsored events
• The chance to work at a leading innovator and trailblazer in the world of benefits and payments!

This position has a minimum base salary of $170,000 and a midpoint base salary of $185,000. The base pay may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary this position is also eligible for equity awards.

What You'll Do:

Client Relationship Management

• Build trust and maintain strong, long-term relationships with enterprise clients, including key decision-makers.
• Act as the main point of contact for client inquiries, escalations, and issue resolution.
• Regularly engage with clients to understand their evolving needs, challenges, and objectives.
• Onboard new clients with various products onto the Level platform

Account Planning and Strategy:

• Develop comprehensive account plans outlining strategies for client retention, growth, and expansion.
• Collaborate with internal teams to align product features and service offerings with client goals and objectives.
• Identify and drive upsell and cross-sell opportunities within existing accounts to maximize revenue and profitability.

Client Advocacy and Support:

• Work cross-functionally with product, sales, and support team members to foster a strong sense of customer obsession, community and information sharing.
• Provide ongoing support and guidance to clients, offering insights and recommendations to optimize their benefits programs based on new and evolving company products
• Conduct executive business reviews with clients to review performance metrics, discuss challenges, and explore opportunities for improvement.

Market Analysis and Insights:

• Stay informed about industry trends, competitive landscape, and regulatory changes affecting the benefits industry.
• Provide clients with market insights, benchmarking data, and best practices to help them make informed decisions.
• Collaborate with internal teams to develop innovative solutions and service offerings that address evolving client needs.

Performance Tracking and Reporting:

• Monitor key performance metrics, such as client satisfaction scores, retention rates, and revenue growth.
• Prepare and deliver regular performance reports to clients, highlighting achievements and areas for improvement.
• Use data-driven insights to identify trends, patterns, and opportunities for optimization.

Who You Are:

• Bachelor’s degree in relevant field or relevant work experience
• 2-4 years in Enterprise Account Management, preferably within the benefits industry or a related field
• Track record of educating executive decision-makers, building and maintaining relationships with them.
• Working knowledge of CRM software and other relevant tools for managing client relationships and tracking relationships (e.g. Salesforce)
• Excellent communication and interpersonal skills, with the ability to build rapport and influence decision-makers both internally and externally.
• Proven ability implementing, renewing, and cross-selling clients.
• Demonstrated ability to develop and execute strategic account plans that drive revenue growth and client satisfaction.
• Analytical mindset with the ability to interpret data, identify trends, and make data-driven recommendations.
• Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.
• Experience working with highly sensitive confidential information.

What We Offer:

• Competitive salary and equity
  • Remote first, with an office in NYC (HQ) as an option to work from
• For those not in the NYC area, we offer up to $500 monthly for renting a co-working or office space
• 100% employer paid medical
• 100% employer paid dental through Level with a $2,500 benefit allowance
• 100% employer paid vision through Level with a $600 benefit allowance
• 401(k)
• Generous additional fringe benefits offered through Level’s platform:
  • $150 monthly through our Wellbeing lifestyle spending account
  • $500 in New Hire Office Funds available in your first 90 days to assist with getting your remote workspace set up
  • $1,000 annually through Level’s Mental Health EAP
  • $3,000 annually in Education benefits (made available upon your 1 year anniversary) that can be used to continue professional education or be applied towards student loan payments
  • $4,000 lifetime balance through our Medical Travel EAP
  • $5,000 annually through our Gender Affirmation Fund
• Flexible paid time off: take the time you need when you need it!
• 10 days of paid sick leave per year
• Company paid STD, LTD and life insurance
• Voluntary life, legal and pet insurance
• 8-16 weeks of paid parental leave
• Quarterly company sponsored events
• The chance to work at a leading innovator and trailblazer in the world of benefits and payments!

This position has a minimum base salary of $110,000 and a midpoint base salary of $120,000. The base pay may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary this position is also eligible for quarterly bonuses and equity awards.