Purpose: The Clinical Documentation Specialist is a member of the Operations team and is responsible for obtaining all necessary clinical and client paperwork required to secure funding of a Speech Generating Device. The role requires consistent communication with Speech Language Pathologists, Clients, Care Providers and Prescribers. The ideal candidate will have experience with collecting and reviewing medical documentation, customer service, HIPAA (Health Insurance Portability and Accountability), and electronic paperwork filing.
Essential Duties & Responsibilities
Knowledge, Skills & Abilities:
Education & Experience
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Purpose: A Software Engineer at Lingraphica is responsible for coding, debugging and testing software built by their team. This role requires the ability to work independently and make design decisions within the scope of the immediate tasks. A Software Engineer specializes in multiple technology stacks deployed by their team and will be working on various microservices to support internal business needs.
As a member of the Systems Engineering group, the Software Engineer focuses on building services and applications for our employees by integrating our systems (CRM, LMS, Billing, Shipping, Inventory, etc.) and automating internal workflows.
Essential duties and responsibilities
Education & Experience
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Purpose: The Reimbursement Specialist – Collector is responsible for ensuring the timely and accurate follow-up on all claims, maintaining effective communication with payors, patients, and caregivers as necessary. This role also involves cross-training with team members to provide support in additional billing and payment posting functions as required.
Essential Duties & Responsibilities:
Knowledge, Skills & Abilities
Education & Experience
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Technology and Training Specialist - Bilingual - English/Spanish
Purpose: The Technology and Training Specialist is responsible for ensuring that every customer who trials one of our devices has the best possible experience. This position will interact in all Consumer Business pipeline trials and will include initial device set-up, weekly device training sessions, and preparing customers for independent use with their device. This role will be in partnership with the clinical teams that will support and be part of the customer's journey to obtain a device.
Essential Duties & Responsibilities:
Other Duties & Responsibilities:
Knowledge, Skills & Abilities
Education & Experience
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Purpose: The Client Engagement Coordinator will serve as the primary point of contact for customers during the pre-trial phase of the Lingraphica At-Home AAC device trial. This individual is a key player in educating caregivers, individuals with communication disorders, and clinicians on the benefits of Lingraphica’s offerings. CEC efforts will lead to AAC device intake submissions for all existing sales channels and ensure monthly intake goals are met or exceeded. The Client Engagement Coordinator will also be responsible for guiding clients and their support persons through the beginning stages of the consumer-sales process and ensuring a positive customer experience.
Essential Duties & Responsibilities:
Knowledge, Skills & Abilities
Education & Experience
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Purpose: The Client Engagement Coordinator will serve as the primary point of contact for customers during the pre-trial phase of the Lingraphica At-Home AAC device trial. This individual is a key player in educating caregivers, individuals with communication disorders, and clinicians on the benefits of Lingraphica’s offerings. CEC efforts will lead to AAC device intake submissions for all existing sales channels and ensure monthly intake goals are met or exceeded. The Client Engagement Coordinator will also be responsible for guiding clients and their support persons through the beginning stages of the consumer-sales process and ensuring a positive customer experience.
Essential Duties & Responsibilities:
Knowledge, Skills & Abilities
Education & Experience
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Purpose: The Head of Marketing – Customer Acquisition, Retention, and Experience is responsible for developing a strategic unified marketing vision that drives customer acquisition, increases brand awareness, and establishes Lingraphica as a thought leader in high-tech augmentative and alternative communication (AAC) and the go-to solution for people with communication challenges.
This role will lead the company’s Shared Services function, which includes the Digital Marketing, Customer Service, and Sales Enablement teams. The ideal candidate will have a proven track record in developing an internal agency mindset that supports the goals and objectives of the company’s business units. Reporting to the COO, this position is a member of the Executive Team and contributes to the development of company strategies and goals. The candidate is also responsible for working with sales and marketing leaders to develop department-level strategy, ensure a seamless customer experience, align sales and marketing initiatives, and help expand our customer base to achieve our growth objectives.
Essential Duties & Responsibilities:
Strategic Marketing Leadership:
Develop and implement a comprehensive marketing strategy that attracts and converts new customers and aligns with company goals.
Lead the creation of marketing plans, including campaign management, content development, performance analysis, and public relations.
Foster a collaborative culture of innovation and experimentation that builds awareness, drives engagement, and increases conversion.
Analyze the effectiveness of marketing initiatives and apply learnings to future activities.
Provide coaching, mentorship, and professional development opportunities to highly talented and dedicated teams.
Build and maintain strong relationships with other directors, managers, function leaders, and executives.
Seek and maintain relationships with notable figures, thought leaders, and influencers important to Lingraphica’s business interests.
Digital Marketing and Content Creation:
Work closely with and guide the business unit marketing teams in campaign planning and implementation.
Apply best practices in digital marketing, including SEO/SEM, social media, and email marketing.
Oversee the creation of engaging, informative, and thought-leadership content tailored to the needs of our audiences.
Develop website strategies that grow the company's online presence, increase website conversion, and feed the sales pipeline.
Enhance and refine the digital advertising strategy.
Analyze metrics across the Sales and Marketing teams and develop best practices that optimize performance.
Customer Experience (CX):
Oversee the Customer Service team and deliver a seamless customer experience.
Design and implement customer experience strategies (in person, over the phone, and on our websites) to enhance customer satisfaction and loyalty, while maintaining the company’s world class Net Promotor Score.
Continuously refine customer personas and map the customer journey to ensure our customers remain at the center of decision-making.
Develop and manage customer feedback loops to continually improve products and services.
Sales Enablement:
Collaborate with the Sales and Marketing teams to develop effective sales tools, presentations, and training materials.
Support sales efforts through product training, objection handling, and coaching engagements.
Refine and expand post-sale training and onboarding to ensure customers get the most from our products and services.
Ensure consistent messaging, branding, and positioning across all Sales and Marketing channels and materials.
Market Research and Analysis:
Conduct market research to identify trends, customer needs, and competitive landscape.
Use data-driven insights to refine strategies and identify new opportunities for growth.
Partnerships and Collaborations:
Identify and establish partnerships with healthcare providers, rehabilitation centers, and advocacy groups.
Identify co-marketing initiatives and joint ventures to expand the company's reach and impact.
Education & Experience
Bachelor's degree in marketing, Business Administration (MBA preferred), or equivalent combination of education and experience.
8-10 years of experience with multiple facets of marketing: digital, content, product, B2B, and B2C. At least 5 years in a leadership role, preferably within the healthcare or medical device industry, with a focus on customer acquisition.
Marketing agency experience (preferred).
2-3 years of hands-on AAC device experience (preferred).
Applying new technologies (e.g. AI tools) to streamline processes (preferred).
Sound command of best practices in digital, product, B2B, and B2C marketing techniques.
Excellent leadership, communication, and interpersonal skills.
Ability to think strategically and creatively, with a data-driven approach to decision-making.
Proven track record of developing and executing successful marketing and customer experience strategies.
Proven project management skills.
Proficiency in digital marketing tools and platforms, including CRM, marketing automation, and analytics.
Experience with regulatory requirements and industry standards related to HIPAA, PHI, and PII (preferred).
Knowledge, Skills & Abilities
Proficiency in HubSpot (preferred).
Competency in Microsoft applications including SharePoint, OneDrive, Word, Excel, and Outlook (preferred).
Thorough knowledge of web analytics, Google Adwords, and Microsoft Advertising (required).
Proficiency in project management systems, e.g. Trello, Wrike, ClickUp.
Knowledge of UI/UX best practices (preferred).
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Purpose:
The Head of Technology oversees the Technology function at Lingraphica. This includes the software engineering of products and business systems, BI data, and IT. The Head of Technology is a member of the LG Executive Team and partners with leaders to create and execute the company’s strategic plan and develop the vision for the product to help us realize our mission. Responsible for developing and executing the strategy for the Technology function.
Essential Duties & Responsibilities:
Leads the engineering, IT, product development and systems activities of the company
Stays current with changes in technology – makes the company aware of what is possible
Brings in best practices to the engineering process; reinforces and trains on the product operating model and working with empowered teams
Collaborates cross functionally with Product Management, Consumer and Clinical Sales, Marketing, Business Intelligence, etc. to meet the goals of the company
Develops leaders and supporting staff and evaluates team and individual performance
Contributes to building and maintaining Lingraphica’s culture
Manages the Technology budget and partners with Finance on R&D tax credits
Education & Experience:
Experience leading the delivery of multiple software products
Experience partnering with product management, sales and marketing
In-depth understanding of the software development process and development tools
In-depth knowledge of software design and systems and software architecture
Bachelor's Degree in Computer Science or related field preferred, or equivalent combination of education and experience
Knowledge, Skills & Abilities:
Big picture thinker, strong problem-solving skills and ability to envision and execute on strategy
Ability to create a culture of creativity and accountability
Ability to grow and structure teams to maximize effectiveness
Ability to mentor and develop others
Ability to work with leadership peers toward company goals
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