Job Description

About Pharma CI Team:

M360 Research Pharma CI practice is a leading provider of competitive intelligence and consulting services within the pharmaceutical sector. Our clients trust us to deliver actionable insights that drive their market positioning and strategy decisions. We specialize in providing tactical and strategic intelligence to help pharmaceutical companies stay ahead of the competition and make data-driven decisions.

Position Summary:

We are seeking an experienced and driven Business Development Director to lead the sales efforts for our Pharma Competitive Intelligence and Consulting team. The individual will be responsible for generating and managing new business opportunities to deliver the sales and revenue target for the group. This role will work closely with senior leadership of m360, M3 Global Research, and clients to align business development strategies with market needs and company goals.

Key Responsibilities:

• Develop and execute a comprehensive business development strategy to achieve the target revenue within the first year.
• Identify and pursue new business opportunities within the pharmaceutical sector, with a particular focus on competitive intelligence and consulting services.
• Build and maintain strong relationships with key decision-makers, including senior-level executives at pharmaceutical companies.
• Understand and anticipate client needs to propose tailored solutions that meet business objectives and position M360 Research as a strategic partner.
• Lead and manage the full sales cycle, including prospecting, proposals, negotiations, and closing deals.
• Collaborate with internal Pharma CI teams, including consulting and research experts, to ensure seamless client engagement, delivery of services, and solutions.
• Provide ongoing account management and ensure high levels of client satisfaction and retention.
• Track and report on sales performance metrics, forecasts, and market trends to senior management.
• Represent M360 Research at industry events, conferences, and networking opportunities to increase visibility and expand market reach.
• Stay updated on industry developments, competitor activities, and emerging trends in pharma and competitive intelligence.

Qualifications

• Proven track record in business development within the pharmaceutical, biotech, or life sciences sector, with a focus on competitive intelligence or consulting services.
• Minimum of 7-10 years of experience in a business development or sales leadership role.
• Strong network of contacts within the pharmaceutical industry, especially with decision-makers at early-stage and mid-sized pharma companies.
• Demonstrated ability to achieve revenue targets and grow business portfolios.
• Excellent communication, negotiation, and presentation skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Experience collaborating with large cross-functional teams to deliver high-quality client solutions.
• Knowledge of competitive intelligence methodologies and pharma market dynamics is a strong advantage.
• Bachelor’s degree required; MBA or advanced degree in life sciences is a plus.

See more jobs at M3USA

Apply for this job

Job Description

Role Mission:

The mission of the Qualitative Project Assistant is the coordination of a qualitative projects and assisting the Project Manager in making sure projects are delivered in accordance with the specs given by the client.

The Qualitative Project Assistant is one of the key players in the execution of a qualitative project, and is responsible for coordinating with respondents, vendors, freelancers, translation agencies and checking quality of the deliverables before they are passed on to the client. The Qualitative Project Assistant is accountable for successful management of respondents, vendors and delivery. 

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Candidate will aide in recruitment of respondents on a project in their local language, including recruitment from panel and free-finding
• Call, confirm and rescreen respondents that participated in an online screener.
• Finalize the internal and client recruitment update spreadsheets for the Project Managers
• Candidate will be responsible for the management and control of the vendors selected for qualitative projects they are allocated to, and help ensure M3 achieves and exceeds client expectations
  • Candidate will be responsible for checking any deliverables from the vendor.
  • Negotiating costs with vendors and freelancers and managing their progress throughout the lifecycle of the project
  • Maintain and develop relationships with freelancers and vendors on behalf of M3 Global Research
  • On occasion, the candidate will liaise with clients on behalf of Project Managers

Qualifications

Education and Training Required:

Bachelor's degree or equivalent work experience preferred. 

Minimum Experience: 

Experience in market research preferred, ideally in the medical/healthcare field.

Knowledge, Skill, Ability:

• Must be business fluent in both German and English 
• The candidate must be a self-motivated individual with exceptional time management, organisational skills and attention to detail. 
• The candidate must have well-developed analytical and problem-solving skills; ability to quickly solve problems as they present as well as proactively identify and resolve potential issues to avoid escalation. The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives. 
• The candidate must be self-motivated with the ability to prioritize and reprioritize throughout the day.
• The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software. 
• The candidate must have exceptional written and verbal communication skills. 
• The candidate must have the ability to manage multiple research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.

See more jobs at M3USA

Apply for this job

Job Description

The Patient Project Assistant supports the Project Managers in developing and executing recruitment initiatives for M3 Market Research for patient studies, ensuring their successful delivery within the provided timelines.

• Have an excellent understanding of patient recruitment methods and processes to ensure they are being appropriately applied to projects for the German market.
• Execute recruitment methods for patient projects for Germany (email campaigns, text messages campaign, custom recruitment).
• Contact and secure partnership with associations and support groups in Germany.
• Support the Patient Community Specialist with panel building for custom Patient Communities.
• Proactively seek, design, and implement custom recruitment strategies for German patient projects.

Oversee all administrative tasks before qualitative interviews (scheduling, proof of condition, consent forms).

Qualifications

• Degree level or equivalent.
• Fluent in German and in English – an additional language would be a plus.

• Proficient at Excel.
• Strong time management skills, with a problem-solving, ‘can do’ approach and attitude.
• Enjoy working with and comfortable with large amounts of data.
• Highly organised and attentive to details.
• Knowledge of the Healthcare market preferable.

Be able to work as part of a team and show flexibility in the tasks they are asked to perform.

See more jobs at M3USA

Apply for this job

Job Description

Job Overview

The Qualitative Research Analyst will be responsible for analysing qualitative transcripts from interviews, focus groups, and other qualitative research methods. This role is crucial for uncovering key themes and insights from qualitative data that inform strategic healthcare decisions. The ideal candidate must have a background in healthcare or life sciences, with a strong focus on qualitative analysis.

Key Responsibilities

• Transcript Analysis: Analyze qualitative transcripts, identifying recurring themes, insights, and patterns relevant to healthcare, pharmaceutical, and medical device sectors.
• Data Interpretation: Synthesize findings from transcripts into clear and actionable insights, contributing to reports and presentations for internal teams and clients.
• Content Grid Development: Transform Qual transcripts into high-quality content grids to be used as final deliverables. Proficiency in creating Qual Content Grid structures and organizing transcripts into the content grids.
• Report Development: Assist in drafting sections of research reports based on transcript analysis, providing concise and insightful summaries of findings.
• Collaboration: Work closely with research managers and other analysts to ensure that insights from transcripts align with project goals and client needs.
• Quality Control: Ensure the accuracy and consistency of data interpretation and analysis throughout the research process.
• Healthcare Expertise: Apply knowledge of healthcare industry trends, patient pathways, and stakeholder perspectives to enrich the analysis.

• Experience:
  • 1-3 years of experience in qualitative research, with a focus on transcript analysis.
  • Previous work in Pharma Qual research is essential.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Communication: Strong written communication skills for summarizing qualitative insights and contributing to research reports.
• Detail-Oriented: High attention to detail in transcript review and analysis.
• Healthcare Knowledge: Solid understanding of healthcare industry, patient care journeys, and healthcare professionals' perspectives.

Preferred Qualifications

• Experience analyzing transcripts from patient or healthcare professional interviews.
• Familiarity with qualitative research within the pharmaceutical or medical device sectors.
• Ability to understand complex healthcare terminology and issues.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with leading healthcare organizations.
• Professional growth and development in the healthcare research field.
• A collaborative and supportive team environment.

Qualifications

• Education: Bachelor’s or Master’s degree in Public Health, Life Sciences, Healthcare, Sociology, or a related field.

See more jobs at M3USA

Apply for this job

Job Description

Essential Duties and Responsibilities: 

Including, but are not limited to:  

• Design, develop, and maintain high-quality, secure data pipelines and processes to manage and transform data efficiently. 

• Lead the architecture and implementation of data models, schemas, and integrations that support business intelligence and reporting needs. 

• Collaborate with cross-functional teams to understand data requirements and deliver optimal data solutions that align with business goals. 

• Maintain and enhance data infrastructure, including data warehouses, lakes, and integration tools. 

• Provide guidance on best practices for data management, security, and compliance. 

• Support Power BI and other visualization tools, ensuring consistent and reliable access to data insights. 

• Oversee the delivery of data initiatives, ensuring they meet project milestones, KPIs, and deadlines. 

Qualifications

Education and Training Required: 

• Bachelor’s degree in Computer Science, Data Science, or a related field, or equivalent experience.  

Minimum Experience: 

• 5+ years of experience in data engineering or related fields.  

• 2+ years of experience with Power BI or similar data visualization tools.  

Knowledge and Skills: 

• Proficiency with data engineering tools and technologies (e.g., SQL, Python, ETL tools).  

• Strong experience with Power BI for data visualization and reporting.  

• Familiarity with cloud-based data platforms (e.g., AWS, Azure, Google Cloud).  

• Experience with data modelling, data warehousing, and designing scalable data architectures.  

• Strong knowledge of database systems (e.g., SQL Server, Oracle, PostgreSQL).  

• Experience working in an Agile development environment.  

• Excellent communication skills to work effectively with both technical and non-technical stakeholders.  

• Ability to multi-task and manage multiple projects simultaneously.  

• Problem-solving mindset with a desire to continuously improve data processes.  

See more jobs at M3USA

Apply for this job

Job Description

Essential Duties and Responsibilities: 

Included, but are not limited to: 

• Design, implement, and deliver scalable solutions using modern cloud-based architectures. 

• Continuously develop, release, monitor, and improve systems and services. 

• Establish and promote best practices in software development processes. 

• Collaborate with product managers, designers, and engineers to deliver impactful, high-quality applications. 

• Manage scope and deliver iterative improvements to projects. 

Qualifications

Education and Training Required:  

• Bachelor’s Preferred or relevant years of experience   

Minimum Experience:  

• 5+ years of experience with Node.JS 

Knowledge and Skills:   

• Strong knowledge of Node.js, ColdFusion, SQL 

• Knowledge of Agile methodologies and experience working in an Agile development environment. 

• Knowledge and experience with other languages such as PL/SQL, Java/JSP, jQuery, HTML 4/5, CSS, PHP, Ruby, ASP.NET beneficial.   

• Familiarity with Bootstrap, React, Angular frontend frameworks beneficial. 

• Familiarity with Oracle and/or other relational database experience 

• Source control/Git 

• Knowledge of development for mobile devices beneficial 

• Teamwork oriented 

• Exceptional ability to multi-task and balance multiple projects and priorities 

• Ingenuity and the willingness to learn new techniques. 

• Superior problem-solving ability; an analytical mindset  

• Excellent interpersonal communication skills – both verbal and written 

See more jobs at M3USA

Apply for this job

Job Description

In this position you are required to recruit healthcare professionals to take part in Qualitative and Quantitative projects. Recruit and schedule respondents for interview and follow-up to confirm their attendance.

Ensuring that assignments are conducted in compliance with the ISO 20252 / 26362 standard, as represented in the Company’s Quality Manual and supporting procedures including industry guidelines (e.g.BHBIA and EphMRA) and other regulatory- and client requirements such as Adverse Event Reporting

Being able to work on multiple assignments simultaneously and be able to organise your time to meet demanding deadlines on a regular basis.

You need to be confident in your ability to conduct discussion around complex healthcare related issues with patients and professional people across the medical spectrum including payors and key opinion leaders.

Qualifications

Support with recruitment solutions and delivery to meet the current and changing needs of the All Global Qualitative and Quantitative business for both the UK and US Field Teams for all US and European Markets.

• Recruiters must be available during office hours for the appropriate team to allow easy communication during projects
• Quotas will be set throughout the project to ensure interviewers are on track to meet their final quota and encourage regular communication. Failure to meet quotas will result in a meeting with the project manager to assess the situation.
• Daily updates of your completed interviews/recruits and booked appointments must be supplied to the project team. These updates need to be given daily and should be communicated regardless of your progress. Recruiters will be provided with an update sheet by the project team. Failure to do this will result in a meeting with the project team to assess the situation.
• Ad-hoc rota support for Custom Recruitment including call requests and DotMailer tasks for the quantitative teams as and when required
• Multilingual Proficiency: We are interested in candidates who are bilingual and speak one or more of the following languages: English, French, German, Italian, or Spanish.
  • Ability to communicate effectively in one or more of these languages is preferred, as you will engage with a diverse, international client base.

See more jobs at M3USA

Apply for this job

Job Description

M3 Global Research, an M3 company, is seeking a Senior Data Engineer to join our data engineering team. This role will focus on building and maintaining robust data pipelines, working closely with stakeholders to ensure data solutions align with business objectives, and utilizing tools like Power BI for data visualization and reporting. The ideal candidate has strong analytical skills, a passion for data-driven decision-making, and excellent communication abilities to work effectively with stakeholders across the organization.

Essential Duties and Responsibilities:

Include, but are not limited to:

• Design, develop, and maintain high-quality, secure data pipelines and processes to manage and transform data efficiently.
• Lead the architecture and implementation of data models, schemas, and integrations that support business intelligence and reporting needs.
• Collaborate with cross-functional teams to understand data requirements and deliver optimal data solutions that align with business goals.
• Maintain and enhance data infrastructure, including data warehouses, lakes, and integration tools.
• Provide guidance on best practices for data management, security, and compliance.
• Support Power BI and other visualization tools, ensuring consistent and reliable access to data insights.
• Oversee the delivery of data initiatives, ensuring they meet project milestones, KPIs, and deadlines.

Qualifications

• 5+ years of experience in data engineering or related fields.
• 2+ years of experience with Power BI or similar data visualization tools.
• Proficiency with data engineering tools and technologies (e.g., SQL, Python, ETL tools).
• Strong experience with Power BI for data visualization and reporting.
• Familiarity with cloud-based data platforms (e.g., AWS, Azure, Google Cloud).
• Experience with data modeling, data warehousing, and designing scalable data architectures.
• Strong knowledge of database systems (e.g., SQL Server, Oracle, PostgreSQL).
• Experience working in an Agile development environment.
• Excellent communication skills to work effectively with both technical and non-technical stakeholders.
• Ability to multi-task and manage multiple projects simultaneously.
• Problem-solving mindset with a desire to continuously improve data processes.  

See more jobs at M3USA

Apply for this job

Job Description

• Provide support to project managers including invoicing, project agreement coordination, Have an excellent understanding of patient recruitment methods and processes to ensure they are being appropriately applied to projects
• Execute recruitment methods for US patient projects (email campaigns, text messages, online advertisement and any other custom recruitment solutions)
• Attend internal calls with other departments for US patient projects
• Proactively seek, design, and implement custom recruitment solutions for patient projects
• Ensure that monthly recruitment and outsource targets for patient recruitment are achieved
• Onboard associations and support groups for partnerships
• Be the point of contact and provide the required materials and information to patient support groups regarding project details and M3 panel membership
• Assist in designing and implementing marketing strategies for the retention and acquisition of patients to panel
• Proactively plan, design, and implement custom recruitment solutions for patient projects
• Oversee all administrative tasks prior to qualitative interviews (scheduling, proof of condition, consent forms)

Qualifications

• Minimum 1 year of experience in Marketing and/or Market Research
• Communications – must be able to communicate with other colleagues effectively.
• Resolve issues, brainstorm and problem solve with the team.
• Prior experience in the healthcare industry preferably with an understanding of patient research and patient centricity
• Independently motivated and inspired by working in a dynamic environment.
• Comfortable with change, ability to derive opportunity from uncertainty
• Analytical and strategic thinker
• Strong time management skills, with a problem-solving, ‘can do’ approach and attitude
• Proven ability to thrive in a deadline-driven environment while working independently and as part of a team
• Ability to handle a multitude of competing priorities simultaneously
• Additional languages such Spanish, Italian, French or German would be welcomed

See more jobs at M3USA

Apply for this job

Job Description

The Content Design Coordinator position is a position within the Marketing at Wake Research and enjoys significant opportunities for career development and growth. This position is 100% remote. The ideal candidate is a highly engaged creative professional with a growth mindset, who is looking for a long-term career in patient marketing/clinical research.

The Content Design Coordinator role has the primary responsibility and accountability for the timely creation and design for marketing materials to enlist patients/study participants for all clinical research studies at their assigned site.

Essential Job functions:

Including, but not limited to the following:

• Independently brainstorm, concept, and sketch out innovative ad campaign ideas across various platforms.
• Lead the design process from concept to final execution, ensuring all visual elements align with the brand's identity.
• Collaborate closely with marketing, copywriters, and other stakeholders to develop cohesive and engaging campaigns.
• Analyze and stay updated with the latest trends in advertising and design to keep campaigns fresh and relevant.
• Develop and maintain consistent branding across all marketing channels and company needs.
• Contribute to the overall marketing strategy with creative and strategic thinking.
• Manage multiple projects simultaneously while maintaining high-quality outputs.
• Provide creative direction and mentorship to junior design team members.
• Ensure all designs adhere to brand guidelines and industry standards.
• Assist in the curation of materials across the enterprise- ranging from BD to conference materials.
• Coordinate with leadership on the team and central services for the deployment of organic content to enhance the paid efforts.
• Perform other duties as assigned, demonstrating flexibility and adaptability to meet the dynamic needs of the organization.

Qualifications

• Degree in Graphic Design, Visual Arts, or a related field
• Minimum of 3-5 years of experience in design or art director role, preferably in an advertising or digital marketing environment
• Healthcare communications experience is a plus

See more jobs at M3USA

Apply for this job

Job Description

The Budget and Contracts Specialist will be responsible for supporting a portfolio of work within the organization, including: 

1. negotiating clinical trial agreements for studies awarded to M3 Wake’s Clinical Research sites
2. negotiating Confidentiality Agreements (CDAs), master CDAs or Non-Disclosure Agreements (NDAs)
3. negotiating vendor services agreements (VSA) or Master Service Agreements (MSAs) with M3 Wake Research approved vendors

The person in this role will work directly with a Vice President of Clinical Operations to understand and follow through on all contractual aspects of clinical research. This includes collaborating to prepare and review contracts, and implementing the approval, filing, and compliance processes. The Budget & Contracts Specialist is also responsible for the appropriate compensation procedures for select contracts.

Essential Duties and Responsibilities:

• Assist with the creation, administration and overall management of M3 Wake Research site contracts and budget activities
• Negotiation and execution of site budget
• Negotiation and execution of site contract
• Management of budget and contract amendments driven by study protocol amendment and protocol addenda
• Compile and maintain a library of procedural costs to for budget development
• Compile and maintain library of contract terms from key customer accounts to facilitate more efficient contract negotiations
• Accurate and timely tracking and reporting of contract and proposal data network wide
• Submission of final deliverables in accurate and timely manner
• Assist with the management of the negotiation process, proactively escalating issues or proposing solutions in order to expedite the process
• Use commercial, fiscal and budgetary skills to develop budgets that match the service offering while ensuring costs are accurate and justifiable including all variables required
• Create payment terms to ensure cash neutrality and conform with company standards
• Liaise, directly or indirectly with Sponsors and CROs representing the sites as it relates to contracts and budgets
• Work closely with Business Development and study start-up team to ensure timely completion of start-up activities relating to budgets and contracts
• Work closely with site clinical staff to collect study details to facilitate budget development
• Work closely with internal finance team to assist as a resource for interpreting contractual language and budgets for billing and revenue recognition
• Work closely with in house legal department to ensure proper and necessary language of contracts
• Understand and comply with procurements, legal and financial requirements and procedures

Qualifications

• Bachelor's degree in a business field or life science degree with equivalent work experience
• Experience in a CRO, pharma/biotech, site network outsourcing, or equivalent paralegal/legal contract experience for at least 2 years
• Excellent analytical skills including use of advanced MS Excel software, oral and written communications, strong attention to detail, prioritization and time management proficiencies
• Ability to work effectively with minimal supervision
• Ability to multi-task constantly
• Comfortable with financial calculations
• Ability to read and understand legal documents highly preferred
• Ability to understand finance budget documents highly preferred

See more jobs at M3USA

Apply for this job

Job Description

The Verification Associate is a highly motivated, responsible, analytical thinker and detail-oriented professional. The Verification Associate will assist with ensuring M3 recruits and retains panel members of high quality, providing support to the Operations team regarding respondent issues on a per project basis and providing general back up and support to the Panel/Support teams. This position includes conducting detailed desk research while also having direct communication, via phone and email, with panellists throughout the day. 

Essential Duties and Responsibilities 

Including, but not limited to the following: 

• Ability to clearly communicate with users and participants on the issues and resolve in accordance with policy 

• Examine participant and panel provided documentation for authenticity or potential fraudulence 

• Verify and validate quality of participants and their responses prior to participation in studies via desk research, direct communication 

• Review respondents scheduled for marketing research projects and follow procedures to validate respondents prior to deadline 

• Ability to think out of the box in a fast paced, quick turn environment providing suggested routes of action based on discovered information or taking direct action in user accounts 

• Verify physicians and other healthcare professionals using provided system and protocols 

• Work with potential panelists and obtain necessary information to verify or identify fraudulence 

• Conduct reverse image searches to validate verification 

• Ensure that validation tasks assigned are fully executed within the given timelines 

• Track bad data issues reported by Operations and handle appropriate communication to participants including matters regarding non-payment due to data quality issues 

• Manage post data collection validation process when requested by clients, work with overseas team as needed. Collaborate with non-validated users to successfully complete validation 

Qualifications

Requirements Include: 

• 2+ years of direct customer service experience with diverse audiences, preferably in the market research and/or medical/healthcare field preferred 

• Previous experience in areas of fraud investigation, auditing, etc. strongly preferred. 

• Highly competent at identifying altered documentation, keen eye for details, internet savvy for the purpose of accurately investigating individuals and reaching conclusions. Strong desk research skills 

• Familiarity with physician’s and other healthcare professional’s educational and career paths preferred 

• Excellent interpersonal and communication skills (both verbal and written) 

• Self-motivated and able to prioritize tasks throughout the workday. Understands sense of urgency and when it is needed, can shift focus quickly and independently. Equally comfortable working on repetitive tasks for long durations as well as dynamic, new and unique projects and tasks. 

• Exceptional time management, organizational skills, attention to detail and ability to multitask 

• Well-developed analytical and problem-solving skills 

• Must have ability to work autonomously and in team environment to successfully meet individual and departmental objectives 

Education: 

• Bachelor’s degree in sales, marketing, or equivalent number of years’ experience 

Minimum Experience:

• Candidate will preferably have experience with market research or healthcare 

Knowledge, Skill, Ability: 

• Exceptional written and verbal communication skills, with demonstrated knowledge of English and French grammar rules 

• Strong Microsoft Office skills 

• Interest / natural curiosity or previous experience /exposure within customer support space 

See more jobs at M3USA

Apply for this job

Job Description

The Panel Engagement Strategist is responsible for delivering marketing campaigns designed to improve panel size, engagement and retention across all centralised panels and key markets, ensuring alignment with the organization's multiple brand guidelines and objectives. This role will work to consistently articulate and communicate the company’s and panel department’s marketing strategy, focusing on maintaining the quality of all centralised panel brands, and build strong relationships with the panel members through timely and professional communication and customer service.

Working hours will be 6.30am - 3.00pm Brazil time.

Including, but not limited to the following:

• Work closely with the Panel Engagement Team Lead to deliver the M3 panel’s strategic panel size, engagement and retention goals for all centralised panel brands and key markets.
• Provide support and cover for Panel Engagement Team Lead including but not limited to organisation of workload & campaigns, lead meetings & reports coordination.
• Owning defined Panel Engagement initiatives and working effectively with the Panel Engagement Assistants and Analysts on these initiatives to ensure on time delivery.
• Contribute when necessary to content creation and copywriting across all panel member touchpoints including email, blog, company website, and print collateral.
• Ensure that all centralised panel brands branding, editorial, and marketing guidelines are followed across all email campaigns, working closely with the Design & Content teams to ensure consistency in branding and messaging.
• Responsible for the ongoing evaluation and analysis of live campaigns, making data-driven recommendations for optimisation across all centralised panel brands.
• Ensure deadlines are met, working within agreed timelines for all panel engagement and retention activities.
• Collaborate effectively with all Panel functions and team as required to ensure Global Panel goals are delivered.
• Provide high quality user experience to panel members, ensuring high quality campaigns are delivered and mistakes minimised.
• Respond to enquiries in appropriate language, within agreed timelines, and following M3 processes.

Qualifications

Competencies:

• Experience with SaaS marketing platforms and adaptable email marketing campaigns.
• Email marketing experience preferred
• Creative thinking, flexibility, and confidence in creating new engagement initiative concepts suggestions.
• Motivated by and excels in a collaborative team environment.
• Decision-making ability, ownership, and accountability.
• Self-motivated, driven, and focused on excellence.
• Excellent attention to detail.
• Proactive, organised, agile and adaptable in a fast-paced environment.
• A strong analytical thinker, with exceptional problem-solving skills. Excellence at applying desk research and campaign data to inform decisions to multiple target markets.
• Excellent time management skills, and work independently and proactively to deliver their goals.

Education and Training Required:

• Bachelor's degree in business, marketing, or any other relevant field.
• Fluent English speaker with exceptional written and verbal communication skills, and demonstrable knowledge of English grammar.
• Second language proficiency preferred, but not required.

Minimum Experience: 

3+ years of experience in B2C marketing

Knowledge, Skill, Ability:

• Strong Microsoft Office skills.
• Excellent problem-solving skills.
• Data Collection & Analysis.
• Member database management.
• Email marketing and automation workflows.
• Interest in, or previous experience of marketing in the healthcare space is desirable.
• Ability to effectively brief the in-house designer is important.

See more jobs at M3USA

Apply for this job

Job Description

QQFS is seeking an experienced Quantitative Project Manager to join our Market Research team. The mission of the Quantitative Project Manager is to be a communication and relationship liaison between QQFS, our clients, and other teams involved in the project’s completion. You will directly manage all aspects of each project on time and within budget. This is the ideal role for someone who has experience in international online market research specifically focused on healthcare, survey recruitment, and collaboration with all teams involved in the project. Experience in Qualitative project management is an advantage.

Essential Duties and Responsibilities:

• Manage quantitative market research projects through entire project life cycle including all aspects of managing clients, partners, healthcare professional sample, and consumer sample. 
• Work directly with various teams to setup and test survey links and redirects, prepare and send sample, conduct quality/audit checks, managing respondent inquiries and honorarium and all other components of online research. 
• Coordinate and lead project kick-off meetings for all assigned studies to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities. 

• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution. 
• Monitor productivity and quality of data collection to produce regular updates and progress reports on project status. 
• Manage study profitability by monitoring and accounting for all project costs affecting the budget. 
• Partner with sales team members and operations staff to address issues and/or make recommendations to improve performance on research studies. 
• Work independently to support international teams within the company. 

Qualifications

Competencies:

• Communication – must be able to communicate with client and internal stakeholders effectively
• Problem solving skills: pro-activeness and client communication is key
• Must be able to multi-task
• Experience with planning project timelines
• Ability to project estimated fieldwork completion for revenue forecasting
• Ability to work independently as well as be a good team player

Education and Training Required:

Bachelor's degree or equivalent work experience preferred. 

Knowledge, Skill, Ability:

• Self-motivated individual with exceptional time management, organizational skills and attention to detail. 
• Well-developed analytical and problem solving skills; ability to quickly solve problems as they present as well as proactively identify and resolve potential issues to avoid escalation.
• Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives. 

• Basic math skills and be able to calculate incidence rate, response rate, honoraria amounts, profit, etc. 
• Strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software. 
• Exceptional written and verbal communication skills. 
• Ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time. 

See more jobs at M3USA

Apply for this job

Job Description

We are seeking a Senior Quality Control Manager to support the implementation of M3 Wake Research quality initiatives. In this role, you will conduct audits to ensure our operations comply with Standard Operating Procedures (SOPs), local and federal regulations, ICH-GCP guidelines, and specific protocols as needed. Your responsibilities will include a range of auditing activities, such as internal process audits, pharmacovigilance system audits, and study-specific audits, all aimed at enhancing M3 Wake Research’s quality assurance efforts.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Perform comprehensive audits of clinical research protocols as assigned by the M3 WR Quality Team Management and/or upon Sponsor notification of impending audit.
• Prepare for scheduled audit by thoroughly reading and understanding assigned protocol requirements, federal regulations, Good Clinical Practice guidelines and DF/HCC policies.
• Conduct regulatory document review for the selected protocol
• Conduct audit of selected participant’s source documentation including review of the electronic medical record, research files, labs etc.
• Coordinate logistics and troubleshoot problems, such as space and access to electronic records, that may be encountered
• Summarize and present audit findings to the Principal Investigator (PI), Site PIs, and study staff at the end of on-site auditing activities
• Analyze audit findings to appropriately assign major or minor violations, rating the audit, and drafting a Final Audit Report for review
• Document audit findings and outcomes in a formal audit report; maintain data on auditing activities in the
• Interprets regulations and guidance documents governing FDA, OHRP, ICH/GCP and applies the interpretation to daily work per the audit plan.
• Ensures that all human subject or clinical trial audit reports are accurate and of the highest professional quality.
• Participates in selection of protocols to be audited based on risk matrix.
• Evaluates the potential risk of compliance deficiencies related to audit outcomes.
• Assists in the management of external audits by regulatory agencies or business partners.
• Develops organizational metrics of audit finding reports for management as requested.
• Reviews corrective action plans (CAP)/audit responses for adequacy.

Qualifications

• Bachelor’s Degree in a scientific field, or equivalent experience require
• Certified clinical research professional from an approved accrediting organization (e.g., ACRP, SOCRA) preferred
• Deep knowledge and experience with OHRP and FDA regulations governing clinical research and ICH GCP guidelines
• 10+ years’ experience in clinical research
• Prior work experience in a clinical quality, clinical compliance, or clinical auditing role
• Ability to travel up to 40%, often at short notice
• Ability to effectively communicate verbally and through written communication.
• Ability to project a professional demeanor in representing the department to the broader research community.
• Ability to work independently with minimal supervision.
• Must be detail oriented and well organized.
• Ability to conduct all routine audit activities to expected timelines completely and independently.
• Advanced knowledge of relevant Federal regulations and guidelines on clinical research involving human subjects, and a demonstrated ability to apply the regulations to informing their daily work.

See more jobs at M3USA

Apply for this job

Job Description

MAC has created two powerful platforms to deliver strategic planning insights to clients – ViewFinder™ and SAPPHIRE™. The main duties are to engage with pharmaceutical and life science prospects and clients to establish how each of these two platforms can deliver value for their clinical pipeline assets and in-line brands.  This includes acting as the liaison between clients, sales and the consulting team to gather requirements, create proposals, drive new sales, foster existing account growth and provide operational support to deliver solutions to our clients.

Essential Job functions:

Including, but not limited to the following:

1. Maintain regular and punctual attendance.
2. Work cooperatively with others.
3. Comply with all company policies and procedures.
4. Directly drive increased revenue by enhancing capabilities, and systematically enabling key quantitative revenue drivers. 
5. Leverage industry contacts and leverage MAC sales team to actively pursue new business/ prospects, present product capabilities to new pharmaceutical and life science clients. 
6. Actively network within existing client contacts for any new business/prospects. 
7. Develop insightful proposals and deliver strategic sales communications.
8. Provide superior customer service by working internally with Executives, Project Managers, Managing Consultants, and consulting staff to execute project specifications and deliver quality results. 
9. Attend internal and strategic external client meetings to consult on ViewFinderTM, SAPPHIRETM, Claims Data analytics and other MAC consulting offerings, capabilities, features, and future needs. 
10. Proactively reach out to clients to understand their unmet/evolving needs.
11. Demonstrate expertise in selling and assisting to deliver superior quantitative market research and tracking studies by being highly organized, committed, and meticulous with strong analytical and communication skills.
12. Take ownership of work with the intellectual curiosity of client business questions, highly effective problem-solving skills, and excellent interpersonal skills with proven outcomes.
13. Participate in new product development initiatives including brainstorming, feasibility assessments, market opportunity sizing and client launch.
14. Abide by firm operating procedures and client policy requirements including pharmacovigilance.

Qualifications

• 10+ years of experience designing & managing global primary market research and business consulting solutions.
• 5+ years of proven business development experience required with pharmaceutical and life science clients.
• Experience in including secondary data analytics in consultancy programs is desired.
• Leadership qualities and able to handle multiple commitments and frequent deadlines.
• Involvement working collaboratively and cross-functionally in a team-based environment including market research, business analytics, marketing, and brand management personnel. 
• Detailed understanding of drug development, business commercialization, and marketing processes in the biopharmaceutical industry.
• Experience in developing productized research solutions is desired but not required.
• Excellent interpersonal and presentation skills with the ability to communicate complex ideas clearly, both verbally and in writing, to a wide variety of audiences. 
• Demonstrated ability to influence senior marketing executives. 

See more jobs at M3USA

Apply for this job

Job Description

Essential Duties and Responsibilities:

Including, but not limited to the following:

Project Recruitment

• Ensure that recruitment tasks assigned for projects in Belgium, Switzerland or any other QQFS assigned markets are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Scheduling interviews
• Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for allocated markets are achieved

Panel building and engagement

• Ensure that monthly registrations targets are met for in in Belgium, Switzerland
• Execute the allocated panel building initiatives for Belgium and Switzerland across multiple channels
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels
• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

Qualifications

Education and Training Required:

Degree level or equivalent or equivalent experience

Knowledge, Skills, Abilities:

• Fluency in French and English
• Exhibit clear and effective communication both verbally and written with diverse audiences
• Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities
• Detail oriented with excellent analytical and investigative skills
• Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.

See more jobs at M3USA

Apply for this job

Job Description

Essential Duties and Responsibilities:

Including, but not limited to the following:

Project Recruitment

• Ensure that recruitment tasks assigned for projects in Belgium, Switzerland or any other QQFS assigned markets are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Scheduling interviews
• Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for allocated markets are achieved

Panel building and engagement

• Ensure that monthly registrations targets are met for in in Belgium, Switzerland
• Execute the allocated panel building initiatives for Belgium and Switzerland across multiple channels
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels
• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

Qualifications

Education and Training Required:

Degree level or equivalent or equivalent experience

Knowledge, Skills, Abilities:

• Fluency in French and English
• Exhibit clear and effective communication both verbally and written with diverse audiences
• Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities
• Detail oriented with excellent analytical and investigative skills
• Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.

See more jobs at M3USA

Apply for this job

Job Description

Role Mission:

The mission of the Operations Project Manager - Post Merger Integrations is to be a communication and relationship liaison between MedPlanet and other business units that are part of the M3 Group. The Operations Project Manager - Post Merger Integrations is responsible for managing the business synergies created between MedPlanet and the M3 Group, ensuring excellent internal client service, facilitating communication and collaboration between the MedPlanet and the M3 Group and driving business growth for MedPlanet business unit.

Essential Duties and Responsibilities (overall summary of the role):

Including, but not limited to the following

• Identification of the synergies for qualitative and quantitative market research projects
  • Analysis of current practices in all M3 group business unite and identification of synergy opportunities
  • Price and cost analysis to create internal business strategies
• Development of partnerships between the M3 Group business units and Med Planet teams for qualitative and quantitative market research projects
  • Liaison between M3 Group operational staff and MedPlanet to ensure synergy processes are followed
  • Closely monitor and report performance of agreed synergies providing suggestions for improvement
• Qualitative and quantitative market research project delivery
  • Collaborate with M3 Group operational staff to ensure market research projects and services run by MedPlanet meet expectations in terms of quality, budget and timelines
  • Be the direct point of contact from MedPlanet for project management and service delivery to the M3 Group, ensuring projects commissioned to MedPlanet completed in accordance to agreed specs
  • Ensure project updates are delivered within given communication timelines, outlining actions taken and solutions for when projects are off track
• Consolidation of partnership with MedPlanet for translations, transcripts and interpreters
  • • • Monitoring of the progress of the volume of translations commissioned to Med Planet
      • Maintain close contact with M3 Group operational staff to ensure process adherence on translation services utilisation

• Comply with M3’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies

Qualifications

Education and Training Required:

Bachelor’s Degree or equivalent work experience

Minimum Experience: 

Must have 2 years’ experience in market research project management, preferably in healthcare

Knowledge, Skill, Ability:

• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• Able to work well meet deadlines and under pressure.
• Have exceptional written and verbal communication skills.
• Have strong Microsoft Office skills including Excel, Outlook, and Word.
• have well-developed analytical and problem-solving skills.
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.
• Have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.

See more jobs at M3USA

Apply for this job

Job Description

• Manage, develop, and implement research efforts and processes to ensure quality of client servicing is of the highest possible standard
• Develop and apply sourcing paths to identify talent across the healthcare industry within various divisions or verticals based on each individual project
• Leverage skills to focus on passive candidate sourcing utilizing a broad range of strategies including internal and external databases, job boards, social media, professional networking, and manual list building
• Manage an account load of searches and achieve all individual quotas and goals
• Conduct a strategic diversity sourcing process while abiding by and considering legal and ethical standards
• Research and identify candidate skills, experience, educational paths, keywords, certifications, etc. for various roles
• Participate in client introduction calls and update calls as needed to assist in setting up our recruitment strategies successfully and expeditiously
• Document search strategy and conduct a follow-up review session to validate paths and proposed next steps
• Provide ongoing research help for new path requests throughout each search project
• Partner and work closely with recruitment team to help interact with potential prospects and aide in sourcing and other internal processes or projects
• Expertly maneuver all tools, resources/subscriptions, and databases to identify candidates
• Enter data/parse profiles of selected prospects into the internal database with accuracy and detail to maintain strict data governance standards
• Advise and provide consultation and recommendations to recruitment team for effective sourcing strategies while employing creative problem-solving strategies to identify alternative solutions when previously established sourcing paths become stagnant
• Contribute ideas and strategies for the growth and success of the recruitment department 
• Schedule and coordinate initial screening calls with candidates and recruitment team
• Contribute to a vibrant, competitive, and supportive culture within the team where all team members focus on achieving success for their accounts

Qualifications

• Bachelor’s degree or equivalent work experience 
• 1 to 3 years equivalent work experience in a recruiting environment
• Healthcare staffing research experience preferred
• Proven track record in research or sales
• Demonstrated ability to manage multiple projects through attention to detail, adherence to processes, and effective time management
• Proficiency with Microsoft Office suite and ability to quickly learn, effectively utilize, and master new technologies or tools
• Ability to effectively communicate with counterparts, management, clients, and internal departments
• Strong record of target achievement (sales, revenue, quotas, margins, etc.)
• Collaborative and supportive with colleagues
• Excellent presentation skills
• Excellent written and verbal communication skills
• Demonstrated experience in resolving issues, brainstorming, and problem-solving

See more jobs at M3USA

Apply for this job