The Adolescent and Young Adult Suicide Prevention Program (SPP) is an analytics, engagement, and tech-enabled program designed to identify, engage, and holistically support the family system of adolescents and young adults (ages 12 – 26) at high and critical risk of suicide. The SPP addresses the entire family system by providing virtual support to the parents and guardians of critical risk adolescent and young adult members, as well as team-based, 24/7 virtual and in-person support to the members themselves. Mindoula Population Health - SPP Program Managers lead a team of Care Extenders to implement and enhance the SPP program, serve members, and deliver outcomes to our health plan partners. Their team of Care Extenders empower members to actively participate in improving their own health and wellness through personalized case management that targets each member’s specific needs. An innovative Program Manager develops and implements creative strategies to support Care Extenders and program goals, leading the team toward the desired operational, clinical and financial outcomes. As the leader of a community-based team, they model a hands-on approach, empowering the team to meet members where they are and tapping into the wide range of local resources to deliver whole-person care.

Location...100% Remote in the United States, but must work Pacific time zone hours: Monday-Friday 8am to 6pm Pacific

What you will do...

• Act as a player/coach, working alongside Care Extenders (CE) to build their skills in everyday situations and to directly support members in more challenging situations or as needs arise, such as:
  • Assess members for risk, make quick evaluations for risk, and respond within the parameters outlined within their safety plan, formulating and performing crisis intervention that ensures the safety of members as necessary to support the Care Extender team.
  • Screen eligible and active members for behavioral health, medical, and social needs. Assist the Care Extender to prioritize needs.
  • Identify members’ urgent safety needs and partner with the Care Extender and member to create a safety plan upon enrollment to be utilized during periods of crisis.
  • Create service plans using all available information about the member, including screenings, conversations, data, and knowledge of community resources. Guide members in developing skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk.
  • Encourage members to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships.
  • Educate members about mental or physical illness, abuse, violence prevention, medication, and available community and social resources.
  • Monitor, evaluate, and record members’ progress according to measurable goals described in members’ plans.
  • Build accountability communications about upcoming appointments.
  • Interact continuously with members, families, physicians (s), and other providers utilizing clinical knowledge and expertise to lower over-utilization of unnecessary resources.
  • Request consultation and diagnostic reports from network specialists as needed to support members in reaching their goals.
  • Report critical incidents and information regarding the quality-of-care issues.
• Build communication strategies to ensure the team is engaging and building relationships with the member cohort in order to support members in reaching their goals.
• Develop and coordinate the development of community resource guides with an emphasis on behavioral health, medical health, violence prevention, and social services.
• Identify the member’s behavioral health diagnoses and ensure that the member’s service plan is comprehensive and appropriate for their needs.
• Lead our Care Extender team to ensure member needs are assessed adequately and that all members have an appropriate service plan and are making consistent progress toward their goals and graduation from the program.
• Coordinate caseloads and assist in referring new members to appropriate Care Extenders.
• Ensure the team’s schedules meet program needs.
• Participate in the screening, interviewing, and hiring of new team members. Provide orientation and training for new team members, conduct performance reviews, and continuously coach the team to build skills and improve performance.
• Lead enrollment activities as needed to build a new market or maintain the current cohort, depending on where the program is in its lifecycle.
• Ensure the team meets all Key Performance Indicators, coaching and training the team as necessary to keep the team on track to meet/exceed expectations and deliver outcomes for individual members and health plan partners.
• Perform regular documentation reviews to ensure quality and for training purposes.
• Analyze team performance to identify gaps and challenges and create plans to improve performance as needed.
• Collect and synthesize data that highlights member outcomes to support team training, improve high-quality engagement, deepen internal understanding across markets, strengthen relationships with our partners, and enable us to continually drive toward results.
• Lead regular internal case review sessions, with individuals and with the team, for quality and training purposes. Participate in external case management meetings with health plan partners as needed.Perform required duties to maintain all program-related and administrative data/reports, statistical records, and other data collection activities.
• Partner with the billing team to review prepared claims to ensure they accurately reflect services provided and provide additional information as needed.

What you'll need...

• A clinical licensure is required. The following clinical licensures are accepted:
  • Licensed Clinical Social Worker (LCSW)
  • Clinical Professional Counselor (CPC) or Licensed Professional Counselor (LPC)
  • Licensed Marriage and Family Therapist (LMFT)
  • Licensed Psychologist (PhD or PsyD), or equivalent
• Licensure in a state where the program is active (WA, IN, NV, TX, TN, or LA) is preferred. If license is in a different state, adding one of the program's active states is will be required.
• 3-5 years experience managing a team, building and implementing programs, and delivering outcomes.
• Master's degree in behavioral health, social work or health care management from an accredited university required.
• Management and compliance: Experience ensuring care is delivered according to applicable laws, regulations, policies and procedures, supporting the organization’s integrity efforts by acting in an ethical and appropriate manner and that the team is operating at a level of excellence befitting our brand.
• Relationship Management: Ability to develop, maintain, and strengthen relationships and partnerships with others inside or outside the organization.
• Problem Solving: Track record of identifying needs and taking independent action to implement change when and where it is needed; results oriented. Ability to plan, organize, manage time, and prioritize multiple tasks and assignments. Use effective follow through.
• Communication: Excellent listening, verbal and written communication skills. Strong ability to clearly and accurately, relay information to staff, business partners, stakeholders, and clients.
• Collaboration: Ability to work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Member and Crisis Management: Ability to provide case/care management in routine and crisis situations.
  

Mindoula Health is seeking Licensed Therapists (LMHC, LCSW, LMFT) for our Substance Use Disorder Program to remotely serve our substance exposed members in Washington State. The applicant must be licensed in Washington State, but can live anywhere in the US. Our Substance Use Disorder Program's focus is on prenatal and postpartum care and substance-exposed living populations.

Our teams address substance exposed living and substance exposed pregnancy. You will work within a family-focused culture and have the benefit of learning both the clinical and business sides of the company. You will have a flexible schedule and the freedom to create groups and utilize evidence based practices you are most passionate about.

As a clinician, you will work in collaborative settings to provide biopsychosocial assessments, individual and group therapy, and work with your team to coordinate care across a range of substance use disorder treatment settings. You will enjoy the flexibility and autonomy to work from home.

Compensation: Potential to earn up to $75,000 a year based on your clinical hours, plus benefits.

Comprehensive Benefits Package includes:

• Medical, Dental and Vision Insurance
• Supplemental Life Insurance
• Short Term and Long Term Insurance paid by Mindoula
• 401k, with a company match
• 3 weeks paid vacation each year, 4 mental wellness days and 11 holidays
• Parental Leave: 8 weeks of paid parental leave
• Personal Development Program: $500 credit reimbursement per calendar year

How you'll contribute:

• Assesses, plans and implements care strategies that are individualized by member and directed toward the most appropriate and least restrictive level of care.
• Collaborates with member, family and healthcare providers to develop an individualized plan of care.
• Conducts individual counseling and group therapy with adolescents and adults.
• Identifies and initiates referrals for social service programs – including financial, psycho-social, community and state supportive services.
• Advocates for members and families as needed to ensure the patient’s needs and choices are fully represented and supported by the healthcare team.
• Utilizes approved clinical criteria to assess and determine appropriate level of care for members.
• Documents all member assessments, care plan and referrals provided.
• Responsible for achieving set goals; Key Performance Indicators (KPIs).
• Learning the StrongWell model and taking responsibility and ownership for outcome based care.
• Participates in interdisciplinary team meetings and utilization management rounds and provides information to assist with safe transitions of care.
• Promotes responsible and ethical stewardship of company resources.
• Maintains excellent punctuality and attendance during work hours.

Qualifications:

• LCSW, LMFT, LMHC, in Washington State.
• Preferred experience with substance abuse population.
• Background in maternal; substance abuse preferred.
• Experience with adults and adolescents.
• Familiarity with Medicare and Medicaid procedures.
• Remote Work Experience.

Come be part of the solution!

Mindoula Health is seeking Licensed Therapists (LPC, LCSW, LMFT) for our Substance Use Disorder Program to remotely serve our substance exposed members in Missouri. The applicant must be licensed in Missouri, but can live anywhere in the US. Our Substance Use Disorder Program's focus is on prenatal and postpartum care and substance-exposed living populations.

Our teams address substance exposed living and substance exposed pregnancy. You will work within a family-focused culture and have the benefit of learning both the clinical and business sides of the company. You will have a flexible schedule and the freedom to create groups and utilize evidence based practices you are most passionate about.

As a clinician, you will work in collaborative settings to provide biopsychosocial assessments, individual and group therapy, and work with your team to coordinate care across a range of substance use disorder treatment settings. You will enjoy the flexibility and autonomy to work from home.

Compensation: Potential to earn up to $75,000 a year based on your clinical hours, plus benefits.

Comprehensive Benefits Package includes:

• Medical, Dental and Vision Insurance
• Supplemental Life Insurance
• Short Term and Long Term Insurance paid by Mindoula
• 401k, with a company match
• 3 weeks paid vacation each year, 4 mental wellness days and 11 holidays
• Parental Leave: 8 weeks of paid parental leave
• Personal Development Program: $500 credit reimbursement per calendar year

How you'll contribute:

• Assesses, plans and implements care strategies that are individualized by member and directed toward the most appropriate and least restrictive level of care.
• Collaborates with member, family and healthcare providers to develop an individualized plan of care.
• Conducts individual counseling and group therapy with adolescents and adults.
• Identifies and initiates referrals for social service programs – including financial, psycho-social, community and state supportive services.
• Advocates for members and families as needed to ensure the patient’s needs and choices are fully represented and supported by the healthcare team.
• Utilizes approved clinical criteria to assess and determine appropriate level of care for members.
• Documents all member assessments, care plan and referrals provided.
• Responsible for achieving set goals; Key Performance Indicators (KPIs).
• Learning the StrongWell model and taking responsibility and ownership for outcome based care.
• Participates in interdisciplinary team meetings and utilization management rounds and provides information to assist with safe transitions of care.
• Promotes responsible and ethical stewardship of company resources.
• Maintains excellent punctuality and attendance during work hours.

Qualifications:

• LCSW, LMFT, LPC, in Missouri.
• Preferred experience with substance abuse population.
• Background in maternal; substance abuse preferred.
• Experience with adults and adolescents.
• Familiarity with Medicare and Medicaid procedures.
• Remote Work Experience.

Come be part of the solution!

Mindoula Health is seeking Licensed Therapists (LPC, LCSW, LMFT) for our Substance Use Disorder Program to remotely serve our substance exposed members in Tennessee. The applicant must be licensed in Tennessee, but can live anywhere in the US. Our Substance Use Disorder Program's focus is on prenatal and postpartum care and substance-exposed living populations.

Our teams address substance exposed living and substance exposed pregnancy. You will work within a family-focused culture and have the benefit of learning both the clinical and business sides of the company. You will have a flexible schedule and the freedom to create groups and utilize evidence based practices you are most passionate about.

As a clinician, you will work in collaborative settings to provide biopsychosocial assessments, individual and group therapy, and work with your team to coordinate care across a range of substance use disorder treatment settings. You will enjoy the flexibility and autonomy to work from home.

Compensation: Potential to earn up to $75,000 a year based on your clinical hours, plus benefits.

Comprehensive Benefits Package includes:

• Medical, Dental and Vision Insurance
• Supplemental Life Insurance
• Short Term and Long Term Insurance paid by Mindoula
• 401k, with a company match
• 3 weeks paid vacation each year, 4 mental wellness days and 11 holidays
• Parental Leave: 8 weeks of paid parental leave
• Personal Development Program: $500 credit reimbursement per calendar year

How you'll contribute:

• Assesses, plans and implements care strategies that are individualized by member and directed toward the most appropriate and least restrictive level of care.
• Collaborates with member, family and healthcare providers to develop an individualized plan of care.
• Conducts individual counseling and group therapy with adolescents and adults.
• Identifies and initiates referrals for social service programs – including financial, psycho-social, community and state supportive services.
• Advocates for members and families as needed to ensure the patient’s needs and choices are fully represented and supported by the healthcare team.
• Utilizes approved clinical criteria to assess and determine appropriate level of care for members.
• Documents all member assessments, care plan and referrals provided.
• Responsible for achieving set goals; Key Performance Indicators (KPIs).
• Learning the StrongWell model and taking responsibility and ownership for outcome based care.
• Participates in interdisciplinary team meetings and utilization management rounds and provides information to assist with safe transitions of care.
• Promotes responsible and ethical stewardship of company resources.
• Maintains excellent punctuality and attendance during work hours.

Qualifications:

• LCSW, LMFT, LPC, in Missouri.
• Preferred experience with substance abuse population.
• Background in maternal; substance abuse preferred.
• Experience with adults and adolescents.
• Familiarity with Medicare and Medicaid procedures.
• Remote Work Experience.

Come be part of the solution!

Mindoula Health is seeking Licensed Therapists (LPC, LCSW, LMFT) for our Substance Use Disorder Program to remotely serve our substance exposed members in Tennessee. The applicant must be licensed in Tennessee, but can live anywhere in the US. Our Substance Use Disorder Program's focus is on prenatal and postpartum care and substance-exposed living populations.

Our teams address substance exposed living and substance exposed pregnancy. You will work within a family-focused culture and have the benefit of learning both the clinical and business sides of the company. You will have a flexible schedule and the freedom to create groups and utilize evidence based practices you are most passionate about.

As a clinician, you will work in collaborative settings to provide biopsychosocial assessments, individual and group therapy, and work with your team to coordinate care across a range of substance use disorder treatment settings. You will enjoy the flexibility and autonomy to work from home.

Compensation: Potential to earn up to $75,000 a year based on your clinical hours, plus benefits.

Comprehensive Benefits Package includes:

• Medical, Dental and Vision Insurance
• Supplemental Life Insurance
• Short Term and Long Term Insurance paid by Mindoula
• 401k, with a company match
• 3 weeks paid vacation each year, 4 mental wellness days and 11 holidays
• Parental Leave: 8 weeks of paid parental leave
• Personal Development Program: $500 credit reimbursement per calendar year

How you'll contribute:

• Assesses, plans and implements care strategies that are individualized by member and directed toward the most appropriate and least restrictive level of care.
• Collaborates with member, family and healthcare providers to develop an individualized plan of care.
• Conducts individual counseling and group therapy with adolescents and adults.
• Identifies and initiates referrals for social service programs – including financial, psycho-social, community and state supportive services.
• Advocates for members and families as needed to ensure the patient’s needs and choices are fully represented and supported by the healthcare team.
• Utilizes approved clinical criteria to assess and determine appropriate level of care for members.
• Documents all member assessments, care plan and referrals provided.
• Responsible for achieving set goals; Key Performance Indicators (KPIs).
• Learning the StrongWell model and taking responsibility and ownership for outcome based care.
• Participates in interdisciplinary team meetings and utilization management rounds and provides information to assist with safe transitions of care.
• Promotes responsible and ethical stewardship of company resources.
• Maintains excellent punctuality and attendance during work hours.

Qualifications:

• LCSW, LMFT, LPC, in Missouri.
• Preferred experience with substance abuse population.
• Background in maternal; substance abuse preferred.
• Experience with adults and adolescents.
• Familiarity with Medicare and Medicaid procedures.
• Remote Work Experience.

Come be part of the solution!

Mindoula Health is seeking Licensed Therapists (LMHC, LCSW, LMFT) for our Substance Use Disorder Program to remotely serve our substance exposed members in Washington State. The applicant must be licensed in Washington State, but can live anywhere in the US. Our Substance Use Disorder Program's focus is on prenatal and postpartum care and substance-exposed living populations.

Our teams address substance exposed living and substance exposed pregnancy. You will work within a family-focused culture and have the benefit of learning both the clinical and business sides of the company. You will have a flexible schedule and the freedom to create groups and utilize evidence based practices you are most passionate about.

As a clinician, you will work in collaborative settings to provide biopsychosocial assessments, individual and group therapy, and work with your team to coordinate care across a range of substance use disorder treatment settings. You will enjoy the flexibility and autonomy to work from home.

Compensation: Potential to earn up to $75,000 a year based on your clinical hours, plus benefits.

Comprehensive Benefits Package includes:

• Medical, Dental and Vision Insurance
• Supplemental Life Insurance
• Short Term and Long Term Insurance paid by Mindoula
• 401k, with a company match
• 3 weeks paid vacation each year, 4 mental wellness days and 11 holidays
• Parental Leave: 8 weeks of paid parental leave
• Personal Development Program: $500 credit reimbursement per calendar year

How you'll contribute:

• Assesses, plans and implements care strategies that are individualized by member and directed toward the most appropriate and least restrictive level of care.
• Collaborates with member, family and healthcare providers to develop an individualized plan of care.
• Conducts individual counseling and group therapy with adolescents and adults.
• Identifies and initiates referrals for social service programs – including financial, psycho-social, community and state supportive services.
• Advocates for members and families as needed to ensure the patient’s needs and choices are fully represented and supported by the healthcare team.
• Utilizes approved clinical criteria to assess and determine appropriate level of care for members.
• Documents all member assessments, care plan and referrals provided.
• Responsible for achieving set goals; Key Performance Indicators (KPIs).
• Learning the StrongWell model and taking responsibility and ownership for outcome based care.
• Participates in interdisciplinary team meetings and utilization management rounds and provides information to assist with safe transitions of care.
• Promotes responsible and ethical stewardship of company resources.
• Maintains excellent punctuality and attendance during work hours.

Qualifications:

• LCSW, LMFT, LMHC, in Washington State.
• Preferred experience with substance abuse population.
• Background in maternal; substance abuse preferred.
• Experience with adults and adolescents.
• Familiarity with Medicare and Medicaid procedures.
• Remote Work Experience.

Come be part of the solution!

Mindoula is seeking an Account Manager to join our Collaborative Care Program. The Account Manager will be a Collaborative Care expert focused on driving, building, and nurturing current and new partnerships within our Collaborative Care Program including at the account, practice, and provider level with the ultimate goal of increasing referral volume. The Account Manager will partner and assist the Director, Collaborative Care with provider training and education sessions. The Account Manager will be responsible for provider relations post new practice implementation including tracking CCP orders, answering provider questions, partnering with providers to increase appropriate orders to CCP, and delivering provider education as needed. The Account Manager will manage clinical concerns independently as appropriate; however, will act as a liaison between clinical operations and partnerships to escalate concerns as needed. Additionally, the Account Manager will continue to engage partnerships via regular meetings and communication. Further, the Account Manager will be comfortable creating and utilizing data reports to ensure business goals are achieved through referral generation from key partnerships.

Location...100% Remote in the United States

What you'll do...

Account/Practice Level - Primary focus on larger accounts with secondary focus on smaller accounts as needed.

• Partner and assist Director, Collaborative Care to ensure seamless post-implementation of Collaborative Care during initial provider training and education sessions.
• Develop and manage a cadence/schedule for assigned accounts regular meetings to review enrollment, growth opportunities, concerns, and achievements with the ultimate goal of increasing referral volume, provider/practice satisfaction, and continued utilization of Mindoula services.
• Regularly communicate and meet, as requested, with accounts, providers, and practice staff to understand the needs of the practice and recommend strategies to most effectively achieve referral growth and program satisfaction mostly virtually; however, travel to larger accounts as needed.
• Create and review with new accounts data reports to include analytics and ROI to ensure business goals are being achieved.
• Develop strong partnerships and act as ongoing relationship partner for key accounts.
• Internally track account engagement and referral volume/growth paying attention to decrease in order volume in order to re-engage providers/practices.
• Manage clinical concerns independently as appropriate and act as a liaison between clinical operations and partnerships to escalate concerns as needed.
• Anticipate the needs of the accounts - both at the practice and provider level - and meet those needs proactively.
• Identify potential challenges/concerns and develop contingency plans to ensure they are overcome and/or prevented.
• Monitor industry changes and account developments to remain competitive.
• Assist with workflow changes to adjust to partner goals.
• Achieve and exceed target goals set by leadership.
• Other tasks/projects as assigned

Provider Level

• Answer concerns from providers related to intake reports, treatment recommendations suggested by psychiatric consultant, and follow ups as needed
• Manage clinical concerns independently as appropriate and act as a liaison between clinical operations and providers to escalate concerns as needed
• Support the order process by informing providers that initial order(s) were received and answering provider questions regarding appropriate patients for CCP and how to submit orders
• Educate providers regarding procedures related to referral orders and problem solving

What you'll need...

• Bachelor’s Degree in healthcare related field or business (combination is preferred)
• Three or more years of experience working in a sales or account management role
• Willingness to travel within assigned region (if/as needed)

• Project management experience or experience implementing new partnerships.
• Experience with presenting company products both in person and virtually.
• Experience selling to accounts a healthcare service.
• Proven outcomes of growing accounts.
• Proficient in Microsoft Word, Google Suite (calendar, docs, sheets, slides etc.), Excel, and PowerPoint.
• Start-up and behavioral health experience a plus!
• Ability to develop and maintain strategic partnerships with key accounts promoting engagement of Mindoula’s services.
• Experience with providing customer service in a proactive manner that solves problems before they arise.
• Ability to understand healthcare trends and market trends to proactively suggest changes to programs.
• Ability to adapt to change and grow customer base.
• Demonstrated ability to create and review data and analytics to measure account performance
• Comfortable creating and delivering both virtual and in-person presentations
• Ability to be professional while representing Mindoula’s mission to key accounts

The Adolescent and Young Adult Suicide Prevention Program (SPP) is an analytics, engagement, and tech-enabled program designed to identify, engage, and holistically support the family system of adolescents and young adults (ages 12 – 26) at high and critical risk of suicide. The SPP addresses the entire family system by providing virtual support to the parents and guardians of critical risk adolescent and young adult members, as well as team-based, 24/7 virtual and in-person support to the members themselves. Mindoula Population Health - SPP Program Managers lead a team of Care Extenders to implement and enhance the SPP program, serve members, and deliver outcomes to our health plan partners. Their team of Care Extenders empower members to actively participate in improving their own health and wellness through personalized case management that targets each member’s specific needs. An innovative Program Manager develops and implements creative strategies to support Care Extenders and program goals, leading the team toward the desired operational, clinical and financial outcomes. As the leader of a community-based team, they model a hands-on approach, empowering the team to meet members where they are and tapping into the wide range of local resources to deliver whole-person care.

Location...100% Remote in the United States, but must work Pacific time zone hours: Monday-Friday 8am to 6pm Pacific

What you will do...

• Act as a player/coach, working alongside Care Extenders (CE) to build their skills in everyday situations and to directly support members in more challenging situations or as needs arise, such as:
  • Assess members for risk, make quick evaluations for risk, and respond within the parameters outlined within their safety plan, formulating and performing crisis intervention that ensures the safety of members as necessary to support the Care Extender team.
  • Screen eligible and active members for behavioral health, medical, and social needs. Assist the Care Extender to prioritize needs.
  • Identify members’ urgent safety needs and partner with the Care Extender and member to create a safety plan upon enrollment to be utilized during periods of crisis.
  • Create service plans using all available information about the member, including screenings, conversations, data, and knowledge of community resources. Guide members in developing skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk.
  • Encourage members to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships.
  • Educate members about mental or physical illness, abuse, violence prevention, medication, and available community and social resources.
  • Monitor, evaluate, and record members’ progress according to measurable goals described in members’ plans.
  • Build accountability communications about upcoming appointments.
  • Interact continuously with members, families, physicians (s), and other providers utilizing clinical knowledge and expertise to lower over-utilization of unnecessary resources.
  • Request consultation and diagnostic reports from network specialists as needed to support members in reaching their goals.
  • Report critical incidents and information regarding the quality-of-care issues.
• Build communication strategies to ensure the team is engaging and building relationships with the member cohort in order to support members in reaching their goals.
• Develop and coordinate the development of community resource guides with an emphasis on behavioral health, medical health, violence prevention, and social services.
• Identify the member’s behavioral health diagnoses and ensure that the member’s service plan is comprehensive and appropriate for their needs.
• Lead our Care Extender team to ensure member needs are assessed adequately and that all members have an appropriate service plan and are making consistent progress toward their goals and graduation from the program.
• Coordinate caseloads and assist in referring new members to appropriate Care Extenders.
• Ensure the team’s schedules meet program needs.
• Participate in the screening, interviewing, and hiring of new team members. Provide orientation and training for new team members, conduct performance reviews, and continuously coach the team to build skills and improve performance.
• Lead enrollment activities as needed to build a new market or maintain the current cohort, depending on where the program is in its lifecycle.
• Ensure the team meets all Key Performance Indicators, coaching and training the team as necessary to keep the team on track to meet/exceed expectations and deliver outcomes for individual members and health plan partners.
• Perform regular documentation reviews to ensure quality and for training purposes.
• Analyze team performance to identify gaps and challenges and create plans to improve performance as needed.
• Collect and synthesize data that highlights member outcomes to support team training, improve high-quality engagement, deepen internal understanding across markets, strengthen relationships with our partners, and enable us to continually drive toward results.
• Lead regular internal case review sessions, with individuals and with the team, for quality and training purposes. Participate in external case management meetings with health plan partners as needed.Perform required duties to maintain all program-related and administrative data/reports, statistical records, and other data collection activities.
• Partner with the billing team to review prepared claims to ensure they accurately reflect services provided and provide additional information as needed.

What you'll need...

• A clinical licensure is required. The following clinical licensures are accepted:
  • Licensed Clinical Social Worker (LCSW)
  • Clinical Professional Counselor (CPC) or Licensed Professional Counselor (LPC)
  • Licensed Marriage and Family Therapist (LMFT)
  • Licensed Psychologist (PhD or PsyD), or equivalent
• Licensure in a state where the program is active (WA, IN, NV, TX, TN, or LA) is preferred. If license is in a different state, adding one of the program's active states is will be required.
• 3-5 years experience managing a team, building and implementing programs, and delivering outcomes.
• Master's degree in behavioral health, social work or health care management from an accredited university required.
• Management and compliance: Experience ensuring care is delivered according to applicable laws, regulations, policies and procedures, supporting the organization’s integrity efforts by acting in an ethical and appropriate manner and that the team is operating at a level of excellence befitting our brand.
• Relationship Management: Ability to develop, maintain, and strengthen relationships and partnerships with others inside or outside the organization.
• Problem Solving: Track record of identifying needs and taking independent action to implement change when and where it is needed; results oriented. Ability to plan, organize, manage time, and prioritize multiple tasks and assignments. Use effective follow through.
• Communication: Excellent listening, verbal and written communication skills. Strong ability to clearly and accurately, relay information to staff, business partners, stakeholders, and clients.
• Collaboration: Ability to work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Member and Crisis Management: Ability to provide case/care management in routine and crisis situations.
  

Mindoula is seeking a Clinical Program Manager for our Interpersonal Violence Reduction Program to lead a team of Case Managers in Nevada. Together, you will work on implementing Population Health Programs that deliver empowering outcomes to members in order to help them improve their own healthcare through personalized case management that targets each member's specific needs. Our Case Managers empower members to actively participate in improving their own healthcare through personalized case management that targets each member’s specific needs.

An innovative Program Manager seeks creative solutions to support Case Managers and Population Health initiatives, aligning with program goals and driving toward the desired outcomes. As the leader of a community-based team, they model a hands-on approach, empowering the team to meet members where they are and tapping into the wide range of local resources to deliver whole-person care.

Location:This is a remote position anywhere in the Pacific or Mountain time zones. A Nevada clinical license is required.

What will make you successful:

• Master’s Degree required
• Nevada licensure is required - Qualified Mental Health Professional (QMHP) holding one of the following licenses:
  • Licensed Clinical Social Worker (LCSW)
  • Clinical Professional Counselor (CPC)
  • Licensed Professional Counselor (LPC)
  • Licensed Marriage and Family Therapist (LMFT)
  • Licensed Psychologist (PhD or PsyD)
• Management or supervisory experience strongly preferred
• Previous experience working with people who may have experienced interpersonal/intimate partner violence, sexual assault, human trafficking, and/or other vulnerable populations, and/or homeless, mentally ill, substance-using, or dually-diagnosed people is preferred.
• Understanding of local domestic violence resources.
• Experience in crisis intervention for youth and adults.
• Ability to travel within the assigned region to meet with team and members as needed.
• Experience in Care Management, preferably in Behavioral Health.

Mindoula offers superior benefits, including medical, dental, vision, 401k with match, STD/LTD, paid time off, and more!

We launched Mindoula because each of us has had personal experience with mental illness, either directly or through a loved one. We realized that the behavioral health system was broken and decided to take it upon ourselves to fix it by focusing on the people we serve, not their diagnoses or symptom sets. Each of us, and everyone we serve, is a person first and a set of challenges second.

Mindoula Health is seeking Bilingual Behavioral Health Care Manager's to work with us full-time & remotely from anywhere within the United States. Mindoula’s teams of Care Managers, supported by technology including a mobile engagement app, proprietary psychometrics, and predictive analytics, are the key to its success!

How you’ll contribute:

• Efficiently accept patient handoffs from an Intake Care Manager and seamlessly continue care.
• Develop rapport with patients to create a safe therapeutic environment and assist them in developing insight into themselves, their patterns, and their relationships.
• Encourage patients to express feelings and discuss what is happening in their lives, assisting them in developing insight into themselves and their relationships.
• Guide patients in developing skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk.
• Encourage patients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships through brief therapeutic interventions including but not limited to motivational interviewing, behavioral activation, and problem-solving therapy.
• Educate patients on medication, and the importance of medication adherence, and monitor patients' medication and medication-related problems. Reporting all findings to PCP and Psychiatric Consultants.
• Responsible for communicating treatment recommendations, ensuring recommendations are being addressed by PCP, and communicating updates reported by PCP and/or patient to a psychiatrist.
• Match daily calendar to documentation in Mindoula's electronic medical record - MMR.
• Reflect all billable activity in case of notes on MMR entered within 24 hours after billable activity.
• Present follow-ups to the psychiatrist with necessary information during case presentation.
• Counsel patients about their mental or physical illness, abuse, medication, and available community and social resources.
• Assess patients for risk, make quick evaluations for risk, develop safety plans and respond within the parameters outlined within their safety plan, formulating and performing crisis interventions ensuring the safety of patients as necessary. 

• Monitor, evaluate, and record the patient’s progress using validated assessments each month that the patient is in the program.
• Prepare and maintain all required records, reports, paperwork, and patients’ diagnostic records, maintaining the confidentiality of patients at all times. 

• Use clear and accurate verbal and written communication skills to facilitate communication with patients, patient's family/caregivers, staff, and the treatment team
• Produce high-quality documentation that enables the patients to receive the best treatment possible. 

• Competently relate to patients, their families, and agencies involved with patients through above-average interpersonal skills.

Education & Experience:

• Master's Degree Required in psychology, social work, or another behavioral health disciplines from an accredited college or university.
• Bilingual in Spanish and English required
  
• Proficient in Microsoft Word, Google Suite (calendar, docs, sheets, slides, etc.)
• Strong data entry experience
• Work experience with Electronic Medical Records

Mission-Obsessed Teammates;

It all starts with a team of humble colleagues who care passionately about our clients, our mission, and each other.

We approach our work as an act toward a revolution in healthcare. From clinicians to data scientists to engineers, everyone at Mindoula plays a critical role in leading members through a journey of healing and transformation.

What we offer:

• Insurance: Medical, dental, and vision insurance for you and your dependents
• Time Off: Holiday, Sick, and Vacation
• Wellbeing: Employee Assistance Programs and Wellness programs available to you and your dependents
• Culture: We work with and for each other
• Remote work 100%
• Responsibility: You get what you need to excel (MacBook, iPhone, remote technologies)

Come be part of the solution!

Mindoula Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), marital status, sexual orientation, gender identity, credit history, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws.

Mindoula is seeking a Clinical Program Manager for our Interpersonal Violence Reduction Program to lead a team of Case Managers in Nevada. Together, you will work on implementing Population Health Programs that deliver empowering outcomes to members in order to help them improve their own healthcare through personalized case management that targets each member's specific needs. Our Case Managers empower members to actively participate in improving their own healthcare through personalized case management that targets each member’s specific needs.

An innovative Program Manager seeks creative solutions to support Case Managers and Population Health initiatives, aligning with program goals and driving toward the desired outcomes. As the leader of a community-based team, they model a hands-on approach, empowering the team to meet members where they are and tapping into the wide range of local resources to deliver whole-person care.

Location: Nevada - this is a remote position, the Program Manager can live anywhere in Nevada

What will make you successful:

• Master’s Degree required
• Nevada licensure is required - Qualified Mental Health Professional (QMHP) holding one of the following licenses:
  • Licensed Clinical Social Worker (LCSW)
  • Clinical Professional Counselor (CPC)
  • Licensed Professional Counselor (LPC)
  • Licensed Marriage and Family Therapist (LMFT)
  • Licensed Psychologist (PhD or PsyD)
• Management or supervisory experience strongly preferred
• Previous experience working with people who may have experienced interpersonal/intimate partner violence, sexual assault, human trafficking, and/or other vulnerable populations, and/or homeless, mentally ill, substance-using, or dually-diagnosed people is preferred.
• Understanding of local domestic violence resources.
• Experience in crisis intervention for youth and adults.
• Ability to travel within the assigned region to meet with team and members as needed.
• Experience in Care Management, preferably in Behavioral Health.

Mindoula offers superior benefits, including medical, dental, vision, 401k with match, STD/LTD, paid time off, and more!

We launched Mindoula because each of us has had personal experience with mental illness, either directly or through a loved one. We realized that the behavioral health system was broken and decided to take it upon ourselves to fix it by focusing on the people we serve, not their diagnoses or symptom sets. Each of us, and everyone we serve, is a person first and a set of challenges second.

Join Us in Revolutionizing Mental Health Care!

Are you a passionate Psychotherapist ready to make a meaningful impact in the lives of individuals across Maryland, Virginia, the District of Columbia, North Carolina, and beyond? Look no further! CareMind Health, the clinical powerhouse behind Mindoula, is on the lookout for dedicated full-time Psychotherapists to join our dynamic virtual outpatient psychiatry practice.

At Mindoula, we're not just another healthcare company; we're a movement driven by empathy, innovation, and a relentless commitment to transforming the behavioral health landscape. With personal experiences shaping our mission, we're united by a common goal: to enhance the well-being of those we serve, recognizing each individual's humanity above all else.

Why Choose Us?

• Embrace unparalleled flexibility with highly adaptable scheduling.
• Enjoy peace of mind with comprehensive Medical, Dental, and Vision Insurance coverage through United Healthcare.
• Secure your future with a robust 401k plan featuring a generous 4.5% company match.
• Thrive with Short Term and Long Term disability insurance.
• Recharge and rejuvenate with 4 weeks of Paid Time Off plus 8 paid holidays per year.

What We're Looking For:

• LCSW, LMFT, or LCPC (or eqivalent) certification required, with willingness to obtain licensing in MD, DC, VA, or NC. We've got you covered – licensing and credentialing expenses are on us!
• Previous clinical experience with SMI and SUD populations preferred.
• Proficiency in measurement-based care and a passion for continuous quality improvement in outpatient settings is a plus.

Your Mission, Should You Choose to Accept:

• Provide compassionate outpatient psychotherapeutic services at CareMind Health P.C.'s cutting-edge virtual outpatient clinic.
• Deliver evidence-based therapy, including individual and group sessions, to drive clinical and functional outcomes.
• Utilize comprehensive screenings like M3, PHQ-9, GAD-7, and expertly triage intake referrals.
• Foster patient-centered, culturally competent care through education, collaboration, and community resource referrals.

Ready to embark on a transformative journey with us? Apply now and be part of a team that's reshaping mental health care for the better! Together, we can make a difference, one person at a time.

Mindoula is seeking a Clinical Program Manager for our Interpersonal Violence Reduction Program to lead a team of Case Managers in Nevada. Together, you will work on implementing Population Health Programs that deliver empowering outcomes to members in order to help them improve their own healthcare through personalized case management that targets each member's specific needs. Our Case Managers empower members to actively participate in improving their own healthcare through personalized case management that targets each member’s specific needs.

An innovative Program Manager seeks creative solutions to support Case Managers and Population Health initiatives, aligning with program goals and driving toward the desired outcomes. As the leader of a community-based team, they model a hands-on approach, empowering the team to meet members where they are and tapping into the wide range of local resources to deliver whole-person care.

Location: Nevada - this is a remote position, the Program Manager can live anywhere in Nevada

What will make you successful:

• Master’s Degree required
• Nevada licensure is required - Qualified Mental Health Professional (QMHP) holding one of the following licenses:
  • Licensed Clinical Social Worker (LCSW)
  • Clinical Professional Counselor (CPC)
  • Licensed Professional Counselor (LPC)
  • Licensed Marriage and Family Therapist (LMFT)
  • Licensed Psychologist (PhD or PsyD)
• Management or supervisory experience strongly preferred
• Previous experience working with people who may have experienced interpersonal/intimate partner violence, sexual assault, human trafficking, and/or other vulnerable populations, and/or homeless, mentally ill, substance-using, or dually-diagnosed people is preferred.
• Understanding of local domestic violence resources.
• Experience in crisis intervention for youth and adults.
• Ability to travel within the assigned region to meet with team and members as needed.
• Experience in Care Management, preferably in Behavioral Health.

Mindoula offers superior benefits, including medical, dental, vision, 401k with match, STD/LTD, paid time off, and more!

We launched Mindoula because each of us has had personal experience with mental illness, either directly or through a loved one. We realized that the behavioral health system was broken and decided to take it upon ourselves to fix it by focusing on the people we serve, not their diagnoses or symptom sets. Each of us, and everyone we serve, is a person first and a set of challenges second.

Mindoula Health is seeking Bilingual Behavioral Health Care Manager's to work with us full-time & remotely from anywhere within the United States. Mindoula’s teams of Care Managers, supported by technology including a mobile engagement app, proprietary psychometrics, and predictive analytics, are the key to its success!

How you’ll contribute:

• Efficiently accept patient handoffs from an Intake Care Manager and seamlessly continue care.
• Develop rapport with patients to create a safe therapeutic environment and assist them in developing insight into themselves, their patterns, and their relationships.
• Encourage patients to express feelings and discuss what is happening in their lives, assisting them in developing insight into themselves and their relationships.
• Guide patients in developing skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk.
• Encourage patients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships through brief therapeutic interventions including but not limited to motivational interviewing, behavioral activation, and problem-solving therapy.
• Educate patients on medication, and the importance of medication adherence, and monitor patients' medication and medication-related problems. Reporting all findings to PCP and Psychiatric Consultants.
• Responsible for communicating treatment recommendations, ensuring recommendations are being addressed by PCP, and communicating updates reported by PCP and/or patient to a psychiatrist.
• Match daily calendar to documentation in Mindoula's electronic medical record - MMR.
• Reflect all billable activity in case of notes on MMR entered within 24 hours after billable activity.
• Present follow-ups to the psychiatrist with necessary information during case presentation.
• Counsel patients about their mental or physical illness, abuse, medication, and available community and social resources.
• Assess patients for risk, make quick evaluations for risk, develop safety plans and respond within the parameters outlined within their safety plan, formulating and performing crisis interventions ensuring the safety of patients as necessary. 

• Monitor, evaluate, and record the patient’s progress using validated assessments each month that the patient is in the program.
• Prepare and maintain all required records, reports, paperwork, and patients’ diagnostic records, maintaining the confidentiality of patients at all times. 

• Use clear and accurate verbal and written communication skills to facilitate communication with patients, patient's family/caregivers, staff, and the treatment team
• Produce high-quality documentation that enables the patients to receive the best treatment possible. 

• Competently relate to patients, their families, and agencies involved with patients through above-average interpersonal skills.

Education & Experience:

• Master's Degree Required in psychology, social work, or another behavioral health disciplines from an accredited college or university.
• Bilingual in Spanish and English required
  
• Proficient in Microsoft Word, Google Suite (calendar, docs, sheets, slides, etc.)
• Strong data entry experience
• Work experience with Electronic Medical Records

Mission-Obsessed Teammates;

It all starts with a team of humble colleagues who care passionately about our clients, our mission, and each other.

We approach our work as an act toward a revolution in healthcare. From clinicians to data scientists to engineers, everyone at Mindoula plays a critical role in leading members through a journey of healing and transformation.

What we offer:

• Insurance: Medical, dental, and vision insurance for you and your dependents
• Time Off: Holiday, Sick, and Vacation
• Wellbeing: Employee Assistance Programs and Wellness programs available to you and your dependents
• Culture: We work with and for each other
• Remote work 100%
• Responsibility: You get what you need to excel (MacBook, iPhone, remote technologies)

Come be part of the solution!

Mindoula Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), marital status, sexual orientation, gender identity, credit history, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws.

Mindoula Health is seeking Bilingual Behavioral Health Care Manager's to work with us full-time & remotely from anywhere within the United States. Mindoula’s teams of Care Managers, supported by technology including a mobile engagement app, proprietary psychometrics, and predictive analytics, are the key to its success!

How you’ll contribute:

• Efficiently accept patient handoffs from an Intake Care Manager and seamlessly continue care.
• Develop rapport with patients to create a safe therapeutic environment and assist them in developing insight into themselves, their patterns, and their relationships.
• Encourage patients to express feelings and discuss what is happening in their lives, assisting them in developing insight into themselves and their relationships.
• Guide patients in developing skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk.
• Encourage patients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships through brief therapeutic interventions including but not limited to motivational interviewing, behavioral activation, and problem-solving therapy.
• Educate patients on medication, and the importance of medication adherence, and monitor patients' medication and medication-related problems. Reporting all findings to PCP and Psychiatric Consultants.
• Responsible for communicating treatment recommendations, ensuring recommendations are being addressed by PCP, and communicating updates reported by PCP and/or patient to a psychiatrist.
• Match daily calendar to documentation in Mindoula's electronic medical record - MMR.
• Reflect all billable activity in case of notes on MMR entered within 24 hours after billable activity.
• Present follow-ups to the psychiatrist with necessary information during case presentation.
• Counsel patients about their mental or physical illness, abuse, medication, and available community and social resources.
• Assess patients for risk, make quick evaluations for risk, develop safety plans and respond within the parameters outlined within their safety plan, formulating and performing crisis interventions ensuring the safety of patients as necessary. 

• Monitor, evaluate, and record the patient’s progress using validated assessments each month that the patient is in the program.
• Prepare and maintain all required records, reports, paperwork, and patients’ diagnostic records, maintaining the confidentiality of patients at all times. 

• Use clear and accurate verbal and written communication skills to facilitate communication with patients, patient's family/caregivers, staff, and the treatment team
• Produce high-quality documentation that enables the patients to receive the best treatment possible. 

• Competently relate to patients, their families, and agencies involved with patients through above-average interpersonal skills.

Education & Experience:

• Master's Degree Required in psychology, social work, or another behavioral health disciplines from an accredited college or university.
• Bilingual in Spanish and English required
  
• Proficient in Microsoft Word, Google Suite (calendar, docs, sheets, slides, etc.)
• Strong data entry experience
• Work experience with Electronic Medical Records

Mission-Obsessed Teammates;

It all starts with a team of humble colleagues who care passionately about our clients, our mission, and each other.

We approach our work as an act toward a revolution in healthcare. From clinicians to data scientists to engineers, everyone at Mindoula plays a critical role in leading members through a journey of healing and transformation.

What we offer:

• Insurance: Medical, dental, and vision insurance for you and your dependents
• Time Off: Holiday, Sick, and Vacation
• Wellbeing: Employee Assistance Programs and Wellness programs available to you and your dependents
• Culture: We work with and for each other
• Remote work 100%
• Responsibility: You get what you need to excel (MacBook, iPhone, remote technologies)

Come be part of the solution!

Mindoula Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), marital status, sexual orientation, gender identity, credit history, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws.

CareMind Health, a clinical captive entity of Mindoula, is seeking full and part-time Psychotherapists looking to work in a virtual outpatient psychiatry practice serving Maryland, Virginia, the District of Columbia, North Carolina, and other states.

Mindoula was founded to transform the behavioral health system from one that is broken to one that advances mental health and well-being. Many of us have personal experience with mental illness, either directly or through a loved one. We are united by a common purpose: to improve the lives of the people we serve. Recognizing that each of us, and everyone we serve, is a person first and a set of challenges second.

Comprehensive Benefits Package includes:

• Highly flexible scheduling.
• Medical, Dental, and Vision Insurance through United Healthcare.
• Supplemental Life Insurance.
• 401k with a 4.5% company match.
• Short Term and Long Term disability insurance.
• 4 weeks of Paid Time Off plus 8 paid holidays per year.

Education & Work Experience:

• LCSW, must be willing to get licensed in MD, DC, VA, or NC. Licensing and credentialing are paid for by the company.
• Clinical experience with SMI and SUD populations is preferred.
• Proficiency in measurement-based care and continuous quality improvement initiatives in outpatient settings is preferred.

Essential Duties and ResponsibilitiesProvide outpatient psychotherapeutic services at the CareMind Health P.C.’s virtual outpatient clinic, including the following:

• Deliver psychotherapeutic services to the behavioral health population using evidence-based therapy to include individual and group therapy methods to improve clinical and functional outcomes
• Utilize screenings including but not limited to M3, PHQ-9, GAD-7, and triage intake referrals.
• Deliver direct patient care through patient-centered, culturally competent, measurement-based care
• Educate clients about available resources and community programs and collaborate with other staff to refer clients to other services when clinically indicated.

Mindoula is a next generation population health management company that identifies, engages, and serves populations with complex behavioral health, medical, and social challenges across the continuum of care. By using technology to “scale the human connection,” Mindoula helps health plans, health systems, hospitals, and provider groups extend their reach and achieve their value-based service delivery goals. At Mindoula, we address the full range of behavioral health challenges. We deploy tech-enabled teams of case managers, care managers, community health workers, peer support specialists, therapists, and psychiatrists to provide 24/7 support to even the most complex and underserved behavioral health populations.

The Program Director of the Substance Use Disorders Program is the clinical lead responsible for clinical operations, performance, and outcomes across multiple states. The Program Director will be directing a multidisciplinary team of Program Managers/Leads, Therapists (LPC, LCSW), Peer Recovery Specialists, and Nurse Advocates (RN), who are collectively as a team providing and coordinating care on behalf of individuals facing substance exposed living, across a geographic region. You will steward our trauma-informed, innovative approaches to client engagement in close collaboration with community partners. You will enjoy the flexibility and autonomy to work from home while leading the team and providing clinical services in office, home, and community settings. While leading the team, you will ensure that the team, both individually and collectively, maintain their standards of excellent care + community and uphold expectations for engagement, yielding desired outcomes.

Location...

• This position is 100% remote.
• This job operates in a remote professional environment free from noise and distraction.
• The Director must hold or obtain, at their own cost, licensure one of the below states:
  • Louisiana
  • Missouri
  • Texas
  • Washington
  • Tennessee

What you'll do...

• Partner with People Operations colleagues to hire, train, and coach an exceptional team, partnering with colleagues to close any gaps, locally and nationally, to ensure that the team consistently delivers high quality service and industry leading outcomes.
• Understand contractual obligations to all relevant health care plan partners, in full, and ensure that all are met successfully at all stages of program implementation and delivery.
• Create a plan to implement new programs, in partnership with other members of the Specialty Population Health Management team. Ensure it is scalable and sustainable, and then deliver. Solve problems as needed throughout the implementation to ensure all issues are resolved, goals are met and health plan partners are satisfied.
• In partnership with the OEC team, deliver against monthly and quarterly enrollment objectives through SMART metrics and KPIs, implement improvements as needed to meet targets.
• Coach and mentor all members of the team to deliver excellent service with a goal of high-quality engagement for all members, ultimately improving lives and reducing total cost of care across the cohort.
• Ensure all team members know how to perform the core functions of their job, including onboarding members, delivering interventions, and utilizing the internal system to monitor their assigned members to maximize engagement and improve outcomes.
• Facilitate a standardized approach to managing quality by integrating the systems of Quality Assurance (QA) and Performance Improvement (PI).
• Collect and synthesize data that highlights member outcomes to support team training, improve high-quality engagement, deepen internal understanding across markets, strengthen relationships with our partners, and enable us to continually drive toward results.
• Manage to and report out on operational budgets for the program and partner with the leadership team to ensure delivery within or below approved limits.
• Deploy standardized clinical models to achieve quality clinical outcomes that align with financial outcomes, across a multi-state clinical operation.
• Lead and manage a team of Program Managers, Therapists, and Peer Support Specialists with the responsibility of overall team success..
• Ensure that the clinical team is providing therapeutic care that complies with organization's best practices, standards, policies and procedures.
• Contribute to the construction of clinical pathways, group therapy, classes and behavior-focused practice protocols.
• When needed, carry a small caseload of clients and conduct biopsychosocial assessments to determine behavioral healthcare treatment plans for patients - e.g., when launching a new market or supporting a transition between clinicians.
• Create and oversee scalable processes for client engagement, communication, and care collaboration.
• Ensure strict compliance to all local, state, federal laws, and health plan rules and regulations.
• Partner with compliance as needed/requested, including to conduct audits as required.
• Model Mindoula values and promote responsible and ethical stewardship of company resources.
• Perform other duties as assigned or as required to ensure success of our programs and partnerships.

What you'll need...

• A clinical master's degree with 5+ years of leadership experience or an equivalent combination of education and experience is enough to successfully perform the essential functions of this job.
• A Qualified Mental Health Professional (QMHP) holding one of the following licenses: Licensed Clinical Social Worker (LCSW), Clinical Professional Counselor (CPC), Licensed Marriage and Family Therapist (LMFT), Licensed Psychologist (PhD or PsyD), or equivalent.
• 2+ years' experience in network development and relationship management type roles. Proven success building strategic relationships.
• History of success growing a market/region. Established relationships with community resources, OB/GYN offices, MAT programs, and/or local or state agencies in state.
• Understanding of health plan coverage, including Medicare, Medicaid, and Commercial plans.
• Background working in behavioral health
• Background in maternal/substance abuse populations
• Strong organizational skills, quick responsiveness, and act with a sense of urgency
• Proven ability to design, integrate, and optimize business and clinical processes.
• Reliable transportation and valid driver's license.
• Advanced computer proficiency, comfort with cloud-based systems, and teleconferencing.
• Experience using electronic medical records and teleconferencing solutions
• Strong understanding/interest in public health and population health.
• Previous experience working from home and organizing daily and weekly tasks.