The Role

The Renewals Manager will partner with the Client Success, Legal, and Finance teams to ensure consistent process execution and develop strategies to attain successful customer renewal and growth metrics, while taking a unified approach to increasing revenue and mitigating risk. The Renewals Manager will assume ownership of renewal outcomes, by developing win-win renewal strategies, contract negotiations, and ensuring forecast accuracy.

This role reports into our Senior Director of Account Management and Renewals. This position is not eligible to be performed in Hawaii.

What You’ll Do

• Drive the renewals and upsell motion in collaboration with the Client Success team to increase retention and expansion.
• Actively engage with key decision-makers and CS team to mitigate renewal risks
• Negotiate and execute renewal contracts that align with company & client goals
• Maintain rigor and accuracy around forecasting methodology
• Work cross functionally and across executive layer as needed to execute risk mitigation strategies and drive appropriate actions with internal teams
• Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize share of wallet

Who You Are

• 8+ years of Client Success /Account Management experience within an Enterprise SaaS organization
• 3+ years of experience within a renewals team
• Experience with buyers in the HR, People, Benefits or Total Rewards space is a plus
• Consistent track record of success with meeting and exceeding retention goals and revenue targets
• Excellent organizational skills with the ability to prioritize tasks, take initiative and work independently and as part of a team
• Experience with Salesforce.com

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

The Role- 

Modern Health is looking for a Lead Program Manager to drive strategic programs that will set us up for success in achieving our business goals. The programs are tech-focused but highly cross functional in nature. This role sits on the Tech team and reports directly to the Director of Product Operations and Analytics.

In this highly visible role, you’ll be a key partner to the Tech team, internal cross-functional stakeholders, and external partners. You’ll focus on driving programs that help critical products be built and launch successfully, as well as manage programs that ensure smooth implementation of strategic company goals. 

You will also help enable an effective, efficient, high-impact Tech organization by improving alignment, communications, and processes between the teams within Tech and their Go-to-Market counterparts. In this role you will also: 1) Establish, enhance, and document Tech team processes that will help the business scale effectively. 2) Strengthen feedback loops between Tech & Go-to-Market counterparts and improve their understanding of how product gets built and roadmap visibility. 3) Enable more data-informed roadmap development.

This position is not eligible to be performed in Hawaii.  

What You’ll Do-

Program Management

• Support Tech team by driving complex cross-functional initiatives that help us deliver on our product strategy and business objectives
• Daily management of the program lifecycle, including defining metrics, measuring progress toward objectives, identification of dependencies, risks, and issues, and oversight of budget, resources, deliverables to the program’s outcomes, key documents, and stakeholder communication and alignment 
• Monitor program success metrics, provide feedback to cross-functional teams, and be the leadership team’s subject matter expert for all things program related
• Closely manage cross-functional relationships and ensure there is proactive communication between Product, Engineering, Design, Operations, Clinical, Marketing, and other relevant stakeholders
• Continuously assess impact and launch risk factors and actively work with applicable stakeholders to drive mitigation strategies
• Evaluate and initiate opportunities for continuous process improvements

Product Operations

• Manage the product development lifecycle, including quarterly roadmap planning
• Identify improvements to how teams operate cross-functionally; design robust and nimble processes to increase efficiency. Examples of process improvements are product roadmap change management, how we intake and prioritize product requests from customers and prospects, how we track and triage bugs
• Drive complex, cross-functional initiatives that help us deliver on our product strategy and business objectives
• Manage our roadmap planning process and roll out improvements when needed
• Partner with Tech leadership to define the annual product roadmap and manage processes to keep the roadmap current and relevant teams informed
• Continually move the Tech team toward a more data-informed approach to roadmap development and implement processes to track and review product feature performance
• Become a trusted partner for our Product, Engineering, and Design teams as well as their Go-to-Market counterparts
• Manage our Product tooling

Who You Are-

• 5+ years demonstrated track record of program management and operational experience
• Experience working in high-performing product teams, with a focus on cross-functional collaboration, early & rapid testing, and outcomes over output
• Strong organizational and program management skills as well as the ability to adapt quickly to changing priorities, assignments, and roles
• High EQ, strong interpersonal and relationship-building skills, including comfort and experience interfacing with executive leadership
• Proven ability to collaborate and drive alignment with cross-functional teams
• Excellent verbal and written communication skills
• Demonstrated ability to analyze and resolve problems; ability to think strategically
• Comfortable with ambiguity and driving for clarity
• Humble, scrappy, and thrive in fast-paced environments
• Passionate about the mental health space

Bonus Points: 

• 2+ years of experience in digital health
• High-growth startup experience

Benefits-

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance (Modern Health offers 100% coverage for employees and 75% of dependent insurance premiums)
• High deductible health plan option with health savings account
• Modern Health product or equivalent cost of external care
• Flexible PTO
• Company-wide mental health days
• Unlimited career growth opportunity

Family Support:

• Childcare 
• Parental leave policy 
• Family Forming Benefit through Carrot

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial planning through Origin

But wait there’s more…! 

• Cell Phone Reimbursement 
• Mental Wellness Benefit
• Annual Wellness Stipend to use on items that promote your overall well being
• Natural Disaster Relief Stipend 
• Mod Squad Community:  Virtual events like active ERGs, holiday themed activities, team-building events and more!

The Role- 

We're seeking a dynamic and driven Customer Marketing Manager to be the go-to marketer for the Client Success team, focusing on driving user engagement of the Modern Health app. This vital role will involve understanding both client and user needs, working with CSMs to develop user engagement plans for client accounts, and executing on those plans by developing custom user engagement materials (i.e. flyers, slides, email newsletters, and more). You’ll also work cross-functionally with product, marketing, sales, and executive teams to ensure alignment and integration of user engagement strategies across the organization.

The ideal candidate is a curious, adaptable, and action-oriented individual who thrives in a fast-paced environment. You are organized, capable of managing projects with some level of autonomy, and have a knack for building and maintaining strong relationships. You are user-obsessed and a strong writer who knows how to distill complex (clinical/technical) information into digestible resources using an approachable tone. Mental health is a topic that can be uncomfortable for some, so this role involves knowing how to connect with the audience about mental health in a way that feels approachable and welcoming.

This position is not eligible to be performed in Hawaii.

What You’ll Do-

• You will be one of the go-to marketing managers for our Client Success team
• Develop user engagement resources (including flyers, emails, slides, videos, etc.) to help our employer clients promote adoption of Modern Health to their employees
• Collaborate with our mental health providers and care team to rapidly develop approachable, digestible, and impactful resources for users on topics important to them (i.e. burnout, work-life balance, parenting stress, relationships, etc.) on a regular cadence
• Partner with Product Marketing and Product teams to ensure latest product updates are included in our marketing assets 
• Develop and maintain user engagement resources on our client portal to scale the breadth and depth of support we offer to our employer clients 
• Support the goal of ensuring our relationships with customers are deep and broad, to support cross-sell, up-sell and stickiness
• Partner with Client Success to identify and build impactful and compelling customer stories, testimonials, and videos; own logo usage and press rights by client; manage private and public reference programs
• Be the user expert with a deep understanding of user goals, behaviors and motivations, develop personas to effectively communicate insights to Client Success

Who You Are-

• 5+ years in marketing with at least 2 years in a user engagement marketing role
• Experience developing user engagement materials (i.e. flyers, slides, emails, posters, videos, direct mail, etc.)
• Excellent writing skills, particularly in the context of end user communication and engagement
• Strong attention to detail and project management skills
• Experience in building marketing campaigns from the ground up, with a focus on driving customer behaviors at key points in the customer journey
• Ability to think big picture and simultaneously execute on projects across different clients and Customer Success stakeholders
• Experience in analyzing data and engagement metrics to measure success of campaigns and find insights 
• Passion for listening, understanding, and sharing end user customer stories
• Understanding of trends in the marketing space
• Experience writing about mental health / wellness is a plus
• Healthcare industry experience is a plus
• Fluency with design tools (Figma, Webflow, Adobe) is a plus

Benefits-

Fundamentals:

• 100% coverage for Medical / Dental / Vision / Disability / Life Insurance (and dependents covered at 50%)
• High deductible health plan option with health savings account
• Modern Health product or equivalent cost of external care
• Flexible PTO
• Company-wide mental health days
• Unlimited career growth opportunity

Family Support:

• Childcare 
• Parental leave policy 
• Family Forming Benefit through Carrot

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial planning through Origin

But wait there’s more…! 

• Cell Phone Reimbursement 
• WFH Equipment Stipend 
• Natural Disaster Relief Stipend 
• Mod Squad Community:  Virtual events like active ERGs, holiday themed activities, team-building events and more!

The Role

As an Enterprise Client Success Manager, you own Modern Health’s large-scale employer relationships from launch through contract renewal. You are responsible for partnering with Fortune 100 companies to drive product adoption and engagement, and over time client retention and growth. You partner closely with senior HR executives and business leaders, serving as product expert, strategic consultant, and mental health champion. Your partnership with Modern Health’s clients and internal product team allows us to continually improve the functionality and benefits of the platform.  

This role reports to the Director of Client Success. Ideal candidates have prior experience managing large-scale client relationships, and are comfortable analyzing data and using it to make strategic and consultative recommendations. We’re looking for someone who is excited to positively impact the lives of millions in a highly visible role.

We’re only considering candidates in the Pacific/Mountain time zone for this role.This position is not eligible to be performed in Hawaii.

What You’ll Do

• Manage a portfolio of Enterprise Accounts, serving as the face of Modern Health for our highest priority customers
• Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
• Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings
• Convert these clients into Modern Health champions, leveraging their success for references and case studies
• Strategically uses data and insights to guide decision making using storytelling and make actionable recommendations that inform the growth and long-term success of the partnership
• Use account data in Looker and Salesforce to understand and diagnose client health and opportunity/risk
• Drive success in tangible metrics (e.g. improved wellness outcomes, benefits, retention and renewals, or product expansion)
• Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and drive successful adoption of Modern Health

Who You Are

• 5+ years’ experience managing relationships or selling to HR leaders or clients within the B2B tech; learning & development, and/or employer benefit space preferred
• Strong interpersonal, relationship-building and listening skills, and a proven track record of success with strategic accounts 
• Ability to leverage data, storytelling and make actionable recommendations
• Engaging presentation skills, and a desire to lead projects with high visibility
• Excitement for tackling and building processes around new challenges; you enjoy problem-solving, have a keen attention to detail, and are motivated to drive ongoing team improvement
• The flexibility and agility to work cross-functionally in a fast-paced environment with a sense of urgency and demonstrated initiative and independence
• A sincere interest in and empathy for your clients and co-workers
• Passion for our mission and understanding of the healthcare/benefits space 
• Intellectually curious and a fast learner
• Ability to influence functional projects and advise leadership regularly

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

The Role- 

Modern Health is looking for an experienced Partnership Manager to shape and drive our Consultant Program. In this highly visible role, you'll report to and work alongside our Head of Consultant Relations and own the day-to-day management of our partners and their clients – acting as a liaison between Modern Health and a targeted group of innovative and passionate benefit consultants and brokerage firms. You will be responsible for identifying new partnership opportunities, nurturing existing high-value partners (i.e., WTW, Mercer, Aon, Lockton, Aliant, etc.), and representing Modern Health as a leader in the industry to positively impact the lives of millions. The ideal candidate is highly motivated, enthusiastic, relationship-oriented, and mission-driven.

This position is not eligible to be performed in Hawaii.

What You’ll Do-

• Support the growth of Modern Health by driving qualified opportunities from Referral Partners to the Sales team - you will drive the strategic plan and implementation with a set of national firms to ensure consistent referrals to Modern Health are made to their employers/clients
• Own the partner experience and drive operational excellence for ease of doing business with a targeted number of national consulting firms
• In partnerships with the Marketing Liaison, you will implement, lead and create marketing campaigns that generate demand & awareness, and engagement events effectively leveraging referral partners as lead generation engines
• Collaborate with partners to develop a strong GTM plan and manage co-marketing activities such as events, webinars, etc
• Comfortable with developing strong and deep partner relationships both internally and externally as well as collaborate cross-functionally and work closely with leaders from internal teams including Product, Clinical Care, Client Success, and Operations
• Serve as the executive source and day-to-day contact from Modern Health to executive-level stakeholders, subject matter experts, and lead consultants at our partners
• Work closely with our Account Executives and Client Success team members to jointly leverage strong relationships with key contacts in the benefits consultant community to drive sales qualified opportunities and streamline renewal experience
• Build, customize and present our solutions and capabilities, and expand the broader conversation around mental health strategies with key innovation leaders in the benefits broker space

Who You Are-

• 4+ years of experience in the employer healthcare benefit consultant/broker space
• Preferred Bachelor's degree with emphasis in business, healthcare, health management, or well-being
• Experience in employer benefits consulting, strategy, well-being, or business development 
• Established, successful track record of sourcing, developing and maintaining partner relationships
• High EQ, strong interpersonal and relationship-building skills, polished communications, and a proven track record of success with strategic partners
• Maintains and cultivates a deep understanding of the healthcare/benefits space 
• High attention to detail, superior presentation skills, and the desire to lead national strategic projects with high visibility
• Self-starter, reliable team player with the ability to deliver quality projects on time
• Ability to thrive in a rapidly changing environment, and successfully manage multiple projects with a sense of urgency

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

The Role- 

Modern Health is looking for an experienced Senior Partnership Manager to shape and drive our Consultant Program. In this highly visible role, you'll report to and work alongside our VP of Partnerships and own the day-to-day management of our partners and their clients – acting as a liaison between Modern Health and a targeted group of innovative and passionate benefit consultants. You will be responsible for identifying new partnership opportunities, nurturing existing high-value partners (i.e., WTW, Mercer, Aon, Lockton, Aliant, etc.), and representing Modern Health as a leader in the industry to positively impact the lives of millions. The ideal candidate is highly motivated, enthusiastic, relationship-oriented, and mission-driven.

This position is not eligible to be performed in Hawaii.

What You’ll Do-

• Support the growth of Modern Health by driving qualified opportunities from Referral Partners to the Sales team - you will drive the strategic plan and implementation with a set of national firms to ensure consistent referrals to Modern Health are made to their employers/clients
• Own the partner experience and drive operational excellence for ease of doing business with a targeted number of national consulting firms
• In partnerships with the Marketing Liaison, you will implement, lead and create marketing campaigns that generate demand & awareness, and engagement events effectively leveraging referral partners as lead generation engines
• Collaborate with partners to develop a strong GTM plan and manage co-marketing activities such as events, webinars, etc
• Comfortable with developing strong and deep partner relationships both internally and externally as well as collaborate cross-functionally and work closely with leaders from internal teams including Product, Clinical Care, Client Success, and Operations
• Serve as the executive source and day-to-day contact from Modern Health to executive-level stakeholders, subject matter experts, and lead consultants at our partners
• Work closely with our Account Executives and Client Success team members to jointly leverage strong relationships with key contacts in the benefits consultant community to drive sales qualified opportunities and streamline renewal experience
• Build, customize and present our solutions and capabilities, and expand the broader conversation around mental health strategies with key innovation leaders in the benefits broker space

Who You Are-

• 7+ years of experience in the employer healthcare benefit consultant/broker space or experience in partnerships or sales in the vendor space
• Preferred Bachelor's degree with emphasis in business, healthcare, health management, or well-being
• Experience working with benefit consultants and proven track record of developing strong partnership relationships 
• Proven track record meeting monthly and annual goals including either creating sales opportunities and/or meeting annual revenue goals
• High EQ, strong interpersonal and relationship-building skills, polished communications, and a proven track record of success with large, national strategic partners
• Maintains and cultivates a deep understanding of the healthcare/benefits space 
• Attention to detail, superior presentation skills, and the desire to lead national strategic projects with high visibility
• Self-starter, reliable team player with the ability to deliver quality projects on time
• Ability to thrive in a rapidly changing environment, and successfully manage multiple projects with a sense of urgency

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

The Role

Come join our People Team at Modern Health and be a key architect of our shaping our Great Places to Work culture in your role as a People Experience Partner. 

NOTE: This role is an in-person role that will be expected to work in our San Francisco office four to five days a week. 

At Modern Health, we believe that a thriving workplace is the cornerstone of our success. We are dedicated to fostering an environment where every team member feels valued, engaged, and empowered. As we continue to grow, we are looking for an enthusiastic, collaborative, and innovative Employee Experience Partner to join our dynamic People Team. A person who is having their best day at work when they get to interact with people all across the company, create and execute programs and events designed to bring people together both in person and virtually, and is focused on enhancing every step along the way of our employee lifecycle. 

You will report to our Chief People Officer and work closely with the People Partner, Recruiting, and People Ops teams to shape a culture built on the tenets of high performance and high empathy that allows us to deliver against our vision of making mental health a strength and priority for all.

What You’ll Do

• Manage our office and co-working strategy including being on-site and leading all aspects of the day to day running of our San Francisco office as well as evolving our co-working strategy (we currently have co-working days in SF, LA, and NYC)
• Lead our new hire onboarding program
• Provide support for our Employee Resource Groups and continue to evolve our Diversity, Equity, Inclusion & Belonging strategy
• Define & implement our Employee Experience strategy across the entire employee journey - includes fostering connection and culture in a remote environment, consulting with internal teams to help them develop their own connection strategies, leading our recognition programs, and developing strategies to help employees celebrate key milestone events
• Ensure all employees have access to the information needed to do their job by managing our internal communications platform, Modbase (powered by Simpplr)
• Lead our internal company-wide meeting strategy including working with leaders across the organization to develop content for our bi-weekly All Hands and Town Hall style company meetings and continuing to find innovative ways to use these important touch points to build and reinforce our culture
• As a member of the People team, uphold and promote Modern Health’s values and handle sensitive employee information as needed

Who You Are

• 5+ years of Employee Experience, Wellbeing and DEI experience with proven experience in developing and implementing creative and effective employee engagement strategies
• Experience in developing and implementing DEIB programs and initiatives including supporting employee resource groups (ERGs) and other community-building initiatives
• Incredible project management, organizational, and execution skills 
• Experience in change management and the ability to drive cultural change within an organization
• Excellent verbal and written communication skills to effectively interact with employees at all levels
• Strong interpersonal skills to build relationships and work collaboratively across Modern Health
• Ability to think creatively and innovatively to develop new programs and initiatives that enhance the employee experience
• Ability to adapt to changing circumstances and work in a fast-paced environment

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

The Role

In this role you’ll be a key part of our product management team and a partner to the entire Modern Health tech team as a product leader for Care Delivery which is focused on the provider and operational aspects of delivering care, especially for clinical high acuity and crisis situations.

In an environment where we are increasingly connected to technology, at higher risk for depression, and lonelier than ever, our mission is to create a world where people are happier and more resilient to the stress and struggles of everyday life. We’re looking for an experienced  product leader to help us realize this mission and build the leading global mental health solution. 

You will be responsible for driving the execution of our near term goals but more importantly, helping to set the strategic vision of how we make Modern Health feel personalized for every member and how we recommend the right care for each individual. We are looking for an excellent leader who is highly analytical, has strong product sense for what makes a consumer-grade product great, thrives at building relationships and rallying teams, is user-focused and design savvy, and who is ultimately motivated to positively impact the lives of thousands of people.  If you are looking for a big opportunity at a high-growth organization while making a positive impact alongside a talented team of professionals -- you are a perfect fit for Modern Health.

This position is not eligible to be performed in Hawaii. 

What You’ll Do

• Vision and strategy: Create the roadmap and vision for the products responsible for onboarding, crisis support, outcomes measurement, and provider matching algorithms
• Cross-functional collaboration: Partner cross-functionally with departments like clinical strategy, customer success, partnerships, and sales to ensure Modern Health users have a best-in-class onboarding and care experience
• Execute successfully: Partner with engineering and design to build a strong operating model to execute on complex products and projects
• Analyze data & understand user behavior: Inform and drive key decisions with data-informed insights and UX research
• Drive experimentation: When required, run experiments to measure and understand the impact of changes

Who You Are

• 4+ years experience as a Product Manager
• Experience working on digital products related to well-being, health, or other related fields
• Experience translating user research insight into product changes
• Expertise in experimentation and roadmapping including modeling impact, muti-variate testing, and driving activation and retention at scale
• Experience with data science and/or personalization of digital products
• Analytical thinker who can conduct hypothesis-based testing with rapid iterations
• Can plan and organize work in close collaboration with a team of engineers, product designers, data scientists
• Passionate about building products that make a positive impact
• Enjoys hands-on execution and strategic thought leadership
• Adept at building, measuring and reporting against fundamental business metrics
• Exceptional written and verbal communication skills at all levels of organization and customers, including the ability to distill complex concepts for a non-technical audience

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

The Role

As an attorney on the commercial legal team, you will be responsible for a wide variety of transactional work, including agreements with our customers, service partners, and vendors.  You will have the opportunity to contribute to a wide range of projects supporting our sales, customer success, marketing, engineering and other teams, and help Modern Health scale by improving our processes and spearheading new initiatives.

This position is not eligible to be performed in Hawaii.

What You’ll Do

• Gain a breadth of legal experience leading the negotiation and drafting of a wide variety of commercial agreements, including sales, renewals, and vendor agreements, managing and assessing company risk in the process
• Provide legal guidance to our go-to-market and operational teams
• Contribute to the continual refinement of our standard agreements
• Develop initiatives to improve contracting processes, including how we utilize department technologies (IronClad, DocuSign, and various new AI tools)
• Be part of a top-notch, engaging, supportive Legal & Compliance team aligned with Modern Health’s inspiring mission and values

Who You Are

• You have 5-8+ years of combined law-firm and in-house experience
• You are a deal lawyer, relish negotiating and drafting commercial agreements, and enjoy the strategic problem solving involved  
• You have experience closing transactions with customers of all sizes, ideally involving any of: subscription services, technology, health care services, or sales within a heavily-regulated industry
• You have negotiated a wide range of procurement deals, including IT/professional services, SAAS, and licensing transactions
• You are great with cross-functional projects, collaborating easily with technology, finance/accounting, marketing and compliance professionals 
• You are comfortable advising clients at all levels of seniority, and possess client management skill and communication savvy 
• You love improving processes to create efficiencies wherever possible. 
• You have California Bar admission (or Registered In-House Counsel status with California State Bar) and/or bar admission in the state where you reside
• This Opportunity is 100% Remote, ideally residing in either Eastern or Central Time Zones.

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

The Role

Come join our People Team at Modern Health and be a key architect of our strategic People Partner roadmap by supporting our Go-to-Market and G&A teams! 

You will be a key member of the People Team focusing on our People Partner capabilities to support our continued growth.  We are seeking an enthusiastic, collaborative, and innovative Sr People Partner to develop the talent strategy and advise on all things People such as performance management, talent development, leadership coaching, organizational design, and employee relations.  This role is critical to our ability to successfully support and scale a high-growth organization by driving strategic people initiatives.  In this role, you will have a direct impact on the employee experience and company success at Modern Health. 

You will report to our Chief People Officer and work closely with the People Partner, Recruiting, Employee Experience, and People Ops teams to shape a culture built on the tenets of high performance and high empathy that allows us to deliver against our vision of making mental health a strength and priority for all. You will also partner seamlessly across functional lines with our Recruiting, Legal, Finance, and IT teams to spot & solve issues and inform on build out of processes and policies that scale.

What You’ll Do

• Be a strategic business partner to client team leaders to ensure employee advocacy  
• Design and execute progressive talent strategies to address performance, engagement and development, and retention for your client teams
• Ensure that we are positioned to scale quickly and efficiently to meet the needs of the business.
• Support Modern Health leadership team and people managers through all people processes including compensation, talent development, performance management, employee relations, change management, organizational design, etc.
• Coach and develop leaders at all levels within the organization, from line managers through executives
• Collaborate with other People Team functions (People Ops, Recruiting) and key cross-functional stakeholders to inform the design and implementation of strategic people programs and initiatives
• Act as a culture ambassador, fostering equity, diversity and inclusion, and belonging
• Use good judgment and utilize both qualitative and quantitative data to inform key business and people decisions
• As a member of the People team, uphold and promote Modern Health’s values; handle sensitive employee relations issues as needed; and support employee engagement initiatives

Who You Are

• 6+ years of People/HR experience, with at least 2+ years of HRBP experience partnering directly with leaders
• Experiencing partnering with Go-to-Market teams (Sales, Customer Success, Marketing, Partnerships) strongly preferred
• Ability to strike a balance between strategic partnership-building and getting things done
• Comfortable utilizing qualitative and quantitative approaches to problem solving and root cause analysis to tell a story and translate it into actionable strategy
• Working knowledge of compensation principles 
• Excellent judgment and problem solving capabilities; as well as ability to make pragmatic and thoughtful decisions 
• Deep sense of empathy and understanding for the needs of diverse groups of people
• Expertise in building trusting relationships with senior leaders and cross-functional stakeholders (i.e., Finance, Legal) 
• An advocate for others, speaking up even when it’s difficult, and seeing others accomplish their goals
• Organizational, facilitation, and project management skills
• Have a passion for seeing others grow through coaching, mentoring, and career development

We’re looking for more growth-minded and collaborative people to be a part of our journey in destigmatizing mental health care and providing access to all.  If you’re ready to give 100% in helping us achieve our mission - we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting.  

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

The Role

Due to our rapid growth, Modern Health is looking for a talented Marketing Events Manager to join us to enhance brand awareness, generate leads, and drive business growth. As a key member of the Modern Health Marketing team, you must be an experienced marketing professional well-versed in all aspects of event strategy, planning, and execution for both in-person and virtual events. The ideal candidate has excellent interpersonal skills, can manage multiple internal stakeholders, and can work in the weeds while understanding the strategic big picture.

Reporting to the Senior Director of Communications, you will work closely with Sales, Client Success, Marketing, and Revenue Operations to execute a strong events strategy from ideation to execution while maintaining a growth mindset for what’s next. You’ll make a substantial impact on our annual mental health industry events, Elevate and Elevate Well-Being, among other high-quality onsite, hybrid, and virtual events. Impeccable project management skills and the ability to exercise good judgment required to deliver an amazing marketing event experience is a must.

This position is not eligible to be performed in Hawaii.

What You’ll Do

• Execute event plans for virtual and live events, including tradeshows, conferences, field events, roundtables, Elevate and Elevate Well-Being, and other ancillary events
• Manage budget, timeline, and execution for event deliverables, including but not limited to contracts, invoices, booths, sponsorship, collateral, swag, hotels, dinners, internal communications, pre-event promotions, post-event follow-up, and lead list scrubbing
• Work closely with key internal stakeholders (sales, partnerships, ops, clinical, customer success, finance, etc.) to align on deliverables, ensure timelines are met, and maximize integrated efforts and program execution. 
• Build and maintain relationships with key third-party vendors and partners, managing programs and ensuring deliverables are on track
• Conduct post-event analysis to assess success and identify areas for improvement. Report on key metrics and feedback to drive data-driven enhancements. 
• Hands-on booth set-up and breakdown with the ability to lift up to 25 lbs
• Other duties and responsibilities as needed

Who You Are

• 5-8 years of proven experience in events or field marketing with a track record of successful event execution 
• Highly organized with exceptional project management skills
• Ability to manage multiple concurrent project demands within established timelines
• Ability to thrive in a rapidly changing environment
• Strong written and verbal communication skills
• Basic understanding of Google Suite, Marketo, Salesforce
• Knowledge of event planning and event management
• Experience in developing and executing International events strategies 
• Travel as needed (5-10%)

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

The Role

Modern Health is looking for a Data Analyst to join our Analytics team. The role reports into our Manager of Analytics and will work cross-functionally with our Go To Market teams as their dedicated partner for all things data.

In this role, you will identify which metrics matter and how to measure them, implement them in our database, and report out via Looker. You will own client reporting and partner closely with Client Success to understand current gaps and plan for future development of the platform. You will meet with your cross functional stakeholders, Client Success, Marketing, and Sales, regularly in order to gather their needs and unblock them with data. In addition to instrumenting the business, you will keep an eye out for opportunities and partner with senior analytics team members on strategic analyses, including developing the hypothesis, performing the analysis, and recommending action. 

We would love to hear from you if you are looking to turn confusing, granular data into digestible visualizations and actionable insights, and are excited to continue developing your skills in the analytics space.

This position is not eligible to be performed in Hawaii.

What You’ll Do

• Own and expand client reporting; simplify our data to allow our Customer Success Managers and our customers to visualize the complete member journey and understand the value of their investment in Modern Health
• Design, develop and build self-service dashboards to ensure our GTM partners have easy access to the right information
• Utilize customer and member data to identify patterns and trends that can improve client satisfaction and retention
• Conduct data analyses using your skills in SQL, Python, or the tool of your choice and translate the results into recommendations
• Manage ad-hoc requests from the GTM teams and identify trends in the requests we receive as inputs to future automation
• Partner with senior team members to define, socialize, and measure KPIs aligned with company strategic objectives
• Develop and sustain our code base; partner with Data Engineering to improve our data platform
• Guarantee the reliability of your work by checking, double checking, and code review

Who You Are

• 2+ years of experience in analytics or data science
• Proficient in SQL, data analysis, and data visualization 
• Experience with Looker or an equivalent BI tool
• Ability to drive execution and demonstrated potential and interest in strategic thinking
• Strong problem-solving skills and a willingness to roll up your sleeves to get the job done
• Solution oriented with a strong sense of ownership and drive
• Strong written and verbal communication skills, with the ability to present to small groups of people
• Proven success partnering with and explaining data and analytics concepts to non-technical team members at any level of seniority
• High EQ, strong interpersonal and relationship-building skills, including comfort and experience interfacing with internal leadership
• Passionate about the mental health space
• Humble, scrappy, highly motivated, and thrive in fast-paced environments

Bonus Points

• Experience in digital health
• High-growth startup experience
• Experience developing client reporting

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

The Role

The Senior Data Engineer will play a critical role in designing, developing, and maintaining our data infrastructure. This role requires a deep understanding of data architecture, data modeling, and ETL processes. The ideal candidate will have extensive experience with big data technologies, cloud platforms, and a strong ability to collaborate with cross-functional teams to deliver high-quality data solutions.

This position is not eligible to be performed in Hawaii.

What You’ll Do

• Design, develop, and maintain scalable data pipelines and ETL processes to support data integration and analytics
• Architect and implement data storage solutions, including data warehouses, data lakes, and databases
• Collaborate with data scientists, analysts, and other stakeholders to understand data requirements and deliver solutions that meet business needs
• Optimize and tune data systems for performance, reliability, and scalability
• Ensure data quality and integrity through rigorous testing, validation, and monitoring
• Develop and enforce data governance policies and best practices
• Stay current with emerging data technologies and industry trends, and evaluate their potential impact on our data infrastructure
• Troubleshoot and resolve data-related issues in a timely manner

Our Stack

• AWS RDS
• Snowflake
• Fivetran
• DBT
• Prefect
• Looker
• Datadog

Who You Are

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in data engineering in a modern tech stack
• Proficiency in programming languages such as Python, Java, or Scala
• Strong experience with big data technologies
• Expertise in SQL and experience with relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, Cassandra)
• Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud
• Familiarity with data warehousing solutions like Redshift, BigQuery, or Snowflake
• Knowledge of data modeling, data architecture, and data governance principles
• Experience with IaaS technologies (e.g. terraform)
• Excellent problem-solving skills and attention to detail
• Strong communication and collaboration skills

Bonus Points

• Experience with containerization and orchestration tools like Docker and Kubernetes
• Knowledge of machine learning and data science workflows
• Experience with CI/CD pipelines and DevOps practices
• Certification in cloud platforms (e.g., AWS Certified Data Analytics, Google Professional Data Engineer)

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

The Role

As a Modern Health Strategic Account Executive, you’ll have the chance to work at one of the fastest growing companies in the country - and have the opportunity to change the lives of millions! We are looking for exceptional candidates who can manage a complex and consultative sales process to large Strategic employers (>5000 eligible employees). We are building a team of high-performing Strategic Account Executives to rapidly scale Modern Health in effort to make mental healthcare accessible to employees across the world. 

We have a highly collaborative sales team, where we seek to get better every day and work as a team to reach both our revenue targets and our mission of delivering behavioral health solutions to millions!

What You’ll Do

• Partner with VP and C-Level leaders from Enterprise (>5,000 eligible employees) to Jumbo (100,000+ eligible employees) companies and run the full sales cycle from qualification to close, including partnering closely with an SDR & broker partnerships team who focuses on prospecting into employers
• Work cross functionally with Proposal writers and subject matter experts to respond to employer RFP requests
• Deeply understand customer needs and map our solution to the challenges they are facing 
• Serve as a trusted advisor to companies, helping to educate them on the mental health landscape - and inspiring them on the value of Modern Health’s new approach  
• Work multiple 6 to 7 figure deals
• Work with and prioritize a large pipeline of opportunities in a highly strategic way
• Independently create and deliver customized presentations and proposals 
• Partner closely with our Customer Success team to ensure a smooth handoff for all new customers 
• Consistently look for ways to innovate on our sales process and product offering - and collaborate closely with our Product, Engineering, and Operations organizations
• Deliver accurate and dependable sales forecasts - and independently maintain sales pipeline with the goal of consistently attaining and exceeding targets

Who You Are

• 7+ years of SaaS or tech enabled healthcare or benefits Account Executive experience - and have consistently over exceeded quotas 
• Expert listening and discovery skills - and ability to map product value to customer needs 
• Strong project management skills with ability to help employers spot risks with their buying process 
• Experience navigating complex organizational structures and creating champions across teams  
• A natural curiosity about behavioral health and how it impacts organizations
• Ability to thrive in a dynamic, high-growth, and collaborative environment
• Exemplary presentation and communication abilities - both verbal and written 
• High attention to detail, with a process and solution-oriented mindset
• Experience running the complete sales cycle from demo and qualification to close, including strong negotiation abilities 
• Experience selling to HR or Benefits leaders a strong plus

Benefits

Fundamentals:

• Statutory benefits
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days

Family Support:

• Parental Leave Policy 

Professional Development:

• Professional Development Stipend

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more

The Role

As a Modern Health Strategic Account Executive, you’ll have the chance to work at one of the fastest growing companies in the country - and have the opportunity to change the lives of millions! We are looking for exceptional candidates who can manage a complex and consultative sales process to large Strategic employers (>5000 eligible employees). We are building a team of high-performing Strategic Account Executives to rapidly scale Modern Health in effort to make mental healthcare accessible to employees across the world. 

We have a highly collaborative sales team, where we seek to get better every day and work as a team to reach both our revenue targets and our mission of delivering behavioral health solutions to millions!

What You’ll Do

• Partner with VP and C-Level leaders from Enterprise (>5,000 eligible employees) to Jumbo (100,000+ eligible employees) companies and run the full sales cycle from qualification to close, including partnering closely with an SDR & broker partnerships team who focuses on prospecting into employers
• Work cross functionally with Proposal writers and subject matter experts to respond to employer RFP requests
• Deeply understand customer needs and map our solution to the challenges they are facing 
• Serve as a trusted advisor to companies, helping to educate them on the mental health landscape - and inspiring them on the value of Modern Health’s new approach  
• Work multiple 6 to 7 figure deals
• Work with and prioritize a large pipeline of opportunities in a highly strategic way
• Independently create and deliver customized presentations and proposals 
• Partner closely with our Customer Success team to ensure a smooth handoff for all new customers 
• Consistently look for ways to innovate on our sales process and product offering - and collaborate closely with our Product, Engineering, and Operations organizations
• Deliver accurate and dependable sales forecasts - and independently maintain sales pipeline with the goal of consistently attaining and exceeding targets

Who You Are

• 7+ years of SaaS or tech enabled healthcare or benefits Account Executive experience - and have consistently over exceeded quotas 
• Expert listening and discovery skills - and ability to map product value to customer needs 
• Strong project management skills with ability to help employers spot risks with their buying process 
• Experience navigating complex organizational structures and creating champions across teams  
• A natural curiosity about behavioral health and how it impacts organizations
• Ability to thrive in a dynamic, high-growth, and collaborative environment
• Exemplary presentation and communication abilities - both verbal and written 
• High attention to detail, with a process and solution-oriented mindset
• Experience running the complete sales cycle from demo and qualification to close, including strong negotiation abilities 
• Experience selling to HR or Benefits leaders a strong plus

Benefits

Fundamentals:

• Statutory benefits
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days

Family Support:

• Parental Leave Policy 

Professional Development:

• Professional Development Stipend

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more

The Role

We’re looking for a Clinical Research Strategy Lead to support a range of research priorities and manage various projects across the Clinical Strategy and Research team. Modern Health is an evidence-based platform that leverages technology and professional support through a stratified care model to provide members with an appropriate level of high-quality mental health care. You will primarily support our research team, which is focused on evaluating the clinical impact and cost-effectiveness of our approach. You will also support some projects for our broader clinical team.

A few of our upcoming research projects include recruitment and retention for a longitudinal study, analyzing retrospective data from our platform to understand clinical effectiveness, conducting cost-effectiveness analyses, and running prospective experiments. A few of our clinical projects include helping to manage our Global Inclusion Council initiative and our internal clinical enablement series.

This position is not eligible to be performed in Hawaii.

What You’ll Do

• Prepare materials for IRB review
• Conduct literature reviews
• Prepare materials for submission to granting agencies
• Prepare survey instruments and program surveys using computer software
• Conduct recruitment and outreach for a longitudinal study
• Facilitate data collection
• Organize and clean multiple sources of data
• Summarize project results for cross-functional teams
• Prepare white papers, presentations, and scientific manuscripts
• Communicate with customers and providers and external research partners
• Perform various project management tasks, including but not limited to budget management and invoice tracking, scheduling, and project tracking
• Identify key studies to demonstrate the value of Modern Health to prospects 
• Serve as a voice of behavioral science on cross-functional teams

Who You Are

• Master’s in psychology, behavioral science, public health, or related field 
• 4+ years as a research project manager or lab manager in academic, clinical, healthcare, or industry research
• Experience with surveys, including designing surveys (finding validated measures, writing questions), programming surveys (Qualtrics experience required), and managing data collection via surveys
• Experience with research project management
• Outstanding written communication, verbal communication, and organizational skills
• A willingness to give and receive feedback
• Attention to detail, analytical mindset, and focus on quality
• Demonstrated ability to work in a fast-paced environment with lots of interdisciplinary collaboration
• Demonstrated ability to learn new tools and systems quickly, and to develop plans or processes to improve structure or efficiency
• A passion for mental health and Modern Health’s mission to expand access by getting each person the right level of care for their needs
• Experience analyzing and managing data in Excel, R, Python, or SQL
• You Could be a Good Fit if You:
  • Enjoy working in dynamic environments with lots of interdisciplinary collaboration
  • Have the ability to work and problem solve independently (particularly in a remote role), but enjoy an environment where you’re able to collaborate and consult frequently
  • Communicate effectively and professionally with colleagues, clients, members and providers
  • Enjoy working in an environment that is constantly evolving as a result of our learning about the best ways to serve our members
  • Are open-minded, customer-focused, flexible, a constant learner, and prioritize quality
  • Are organized, take initiative, and can work in a fast-paced environment
  • Love the scientific process and working on all aspects of end-to-end research

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

The Role

As the Compliance Operations Manager, you will sit on the Compliance, Regulatory, & Privacy (CRP) team within Modern Health’s Legal & Compliance Department and report to the Associate General Counsel (CRP) & Head of Compliance who oversees Modern Health’s Corporate Compliance Program across the organization.

In this role, you will support the Associate General Counsel & Head of Compliance in managing the company’s compliance program operations to ensure that the company achieves its compliance goals while executing its mission to improve the lives of people and their communities by offering an inclusive mental health solution that drives the best outcomes, is the most cost-effective, and is the most engaging. You will be responsible for assisting in the design, implementation, training and education, monitoring, and auditing of the company’s compliance policies and processes. You’ll work closely with almost every function at the company to help advise on a wide range of compliance matters and risk mitigation activities.

This position is not eligible to be performed in Hawaii.

What You’ll Do

• Be a key advisor in the development, implementation, and maintenance of Modern Heath’s compliance program
• Work with the CRP team and other functions on the enhancement of core compliance program elements across the company
• Manage policy review, development, and roll out
• Manage and conduct internal investigations in collaboration with the legal team (and other functions as needed) and manage the development and implementation of corrective action plans 
• Assist in the design and conduct compliance training for company personnel as well as update and develop additional training content, as needed
• Assess and prioritize compliance risk areas and implement risk mitigation strategies
• Conduct audits of company processes to ensure compliance with company policies and procedures as well as applicable federal, state, and non-U.S. laws
• Support review of general compliance requests and develop enablement regarding common compliance inquiries 
• Support HIPAA/Privacy records requests 
• Support privacy compliance operations
• Support regulatory compliance projects and initiatives 
• Manage the team’s governance, risk, and compliance (GRC)  tools 
• Contribute to the vetting of third-party service suppliers and ensure systematic escalation and vetting of “red flags”
• Assist with the preparation of quarter-end compliance reports for executive leadership and the Board

Who You Are

• Bachelor’s Degree
• 6+ years of compliance experience 
• Excellent academic credentials with demonstrated ability to succeed 
• Experience with and/or understanding of compliance issues confronting the healthcare industry or another heavily regulated industry, including prior experience in operationalizing a compliance program
• Demonstrated knowledge and understanding of the requirements for effective compliance programs as set forth in OIG Guidance and the Federal Sentencing Guidelines
• Ability to assess and prioritize risks, allocate resources, and effectively work with the Head of Compliance on plans to mitigate such risks 
• Excellent organizational, project management, analytical, and problem-solving skills with attention to detail
• Excellent written, oral, and presentation skills
• Adept at operating in a fast-paced, dynamic work environment and managing competing priorities under demanding deadlines
• Strong commitment to ethics and exercises good judgment
• Motivated self-starter and team player as well as process and detail-oriented
• Outstanding interpersonal skills and dedication to integrity
• Compliance auditing and monitoring skills a plus 
• Certification such as CHC, CCEP,  CFE, CIPP or equivalent a plus

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

The Role

Join a mission driven Member Operations team that is focused on enhancing and supporting the member journey. The ideal candidate thrives in connecting members with the best possible coach or therapist. They appreciate the complexity of a member’s mental health journey and are willing to go above and beyond to help connect the member to the right 1:1 provider. The role will be on the Care Matching team and will report to the Member Operations Manager.

This position is not eligible to be performed in Hawaii.

What You’ll Do

• Match members to the most suitable 1:1 care provider based on their individual needs and preferences
• Communicate with providers to identify the best possible match and ensure a smooth referral process
• Manage inquiries and escalations related to the member care journey
• Make recommendations to improve effectiveness and efficiencies for our tools through development and adoption of best practices and standardized procedures
• Complete other special projects as needed

Who You Are

• 1-2 years of relevant work experience at a technology or healthcare company (startups are a plus)
• Empathetic and loves helping others, especially when it comes to their mental health journey
• Strong verbal and written communication skills
• Works well with different kinds of people and are great at building relationships
• Excellent organizational skills and a solution oriented problem solver
• Ability to thrive in a rapidly changing environment, continuously learn, and successfully manage projects with a sense of urgency
• Experience with Zendesk or CRM is a plus

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Flexible Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

The Role

Join a mission driven Member Operations team that is focused on enhancing and supporting the member journey. The ideal candidate thrives in an environment where they are able to both help individual members and build our operational processes that will enable their function to scale. They appreciate the complexity of a member’s mental health journey and will go above and beyond to make it the best possible experience. They love solving complex technical problems, analyzing member trends, and working cross-functionally with other stakeholders. The role will be on the Member Support team and will report to the Member Operations Manager.

This position is not eligible to be performed in Hawaii. We are currently accepting applicants that are based and able to perform work during Pacific Time business hours. 

What You’ll Do

• Develop a deep understanding of the Modern Health member journey and the various support touch points along the way
• Assist in building out a new vertical, navigating the unknown, and ultimately helping create a personable and unique member experience
• Support members via phone and ensure they are receiving the best level of care in a timely manner
• Manage member escalations and find creative solutions to get them access to care
• Assist in developing a long-term support strategy that can enable large enterprise sized launches
• Make recommendations to improve effectiveness and efficiencies or our tools through development and adoption of best practices and standardized procedures
• Complete other special projects as needed

Who You Are

• 1-2 years of phone support experience at an a technology or healthcare company; early or seed stage start-up experience preferred
• Ability to create clear and thoughtful documentation
• Experience and comfort utilizing a CRM like Kustomer, Talkdesk, and/or Zendesk
• Empathetic and loves helping others, especially when it comes to their mental health journey
• Strong verbal and written communication skills
• Works well with different kinds of people and is great at building relationships
• Excellent organizational skills and a keen eye for detail
• Ability to thrive in a rapidly changing environment, continuously learn, and successfully manage projects with a sense of urgency
• Enthusiastic and methodical when it comes to problem solving and then leveraging data to come up with creative and impactful solutions

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Flexible Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

The Role- 

Our Client Success Team is responsible for supporting Modern Health’s employer relationships to drive product adoption and engagement, and over time client retention and growth. Our Client Success Managers partner closely with senior HR executives and business leaders, serving as product expert, strategic consultant, and mental health champion. Setting the bar for client happiness and industry expertise, we are passionate about delivering the best experience while helping our client continuously get better at hiring.

If you’re interested in joining Modern Health’s Client Success but don't see an opportunity that you'd like to apply to, please send us your resume. We'll keep your information on file and will reach out if we find a match!