Job Description

Position Summary: The Human Resources Business Partner has an integral role in creating a “Leading with Respect Culture” and leverages cross functional partnerships to foster a positive workplace environment through employee communication and engagement. The HRBP’s focus is to deliver value-added service to management team in alignment with organizational business objectives.  This position is responsible for maintaining an effective level of business acumen to support leaders in cultivating an industry leading employment experience for teammates and a trusted business advisor that is aligned with business operations to help provide support as needed to achieve shared results.

Compensation:  The salary range for this role is $110,000 - $120,000 annually.  This role is eligible for additional compensation and incentives.  Pay will be determined based on experience level.

Immigration Sponsorship is not available for this role.

As our HR Business Partner, you will be required to:

• Strategic HR Partner to align talent management practices, workforce effectiveness, and/or organizational effectiveness strategies in support of Monro’s strategy and purpose.
• Understand the business and the broader organization’s goals and challenges to effectively provide solutions and advise on talent strategies and initiatives.
• Forward-thinking, possess and influence a growth mindset, promote an inclusive and equitable environment, and contribute to a positive employee experience.
• Provide effective coaching and guidance for leaders through significant change, complex employee relations issues, performance management, career development, employee engagement and experience.
• Build strong relationships by demonstrating trust, integrity, dedicated work ethic, ownership and accountability.

·         Ability to understand the business and proactively identify and address points of teammate dissatisfaction to continuously improve the teammate experience and increase teammate retention

·         Develop and implement employee engagement strategies and culture change initiatives in partnership with the HR team and business leaders to facilitate and conduct training programs, leader-led training modules for field partners.

• Identify leadership and organizational development needs and create programs to help managers and teams grow.

·         Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention

·         Analyze trends and metrics in partnership with the HR group to develop solutions, programs and policies

·         Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reduce legal risks and ensure regulatory compliance; serve as conduit between corporate HR and field teammates to ensure clear, consistent and transparent communication through the organization

·         Provide guidance and input on business unit restructures, workforce planning and succession planning

·         Provide HR policy guidance and interpretation

·         Perform other related duties as assigned

Management Responsibility: 

The Human Resources Business Partner is an individual contributor to the Human Resources Team and regularly collaborates with other HRBP’s and HR personnel within Monro.  This position operates under the general direction of the Field Human Resource Director.

Qualifications

Education and Experience:

Bachelor’s degree (HR or related field of study preferred), with a minimum of 5 years of Human Resources Generalist experience (multi-unit retail preferred) and a minimum of 3 years’ experience resolving complex employee relations issues, or the equivalent combination of education and experience.

SHRM/HRCI Certification strongly preferred.

Knowledge & Skills:

Expertise in managing performance improvement, employee investigations, and issue resolution, and facilitating difficult conversations

• Ability to execute both operationally and strategically, problem solve, prioritize, and manage multiple projects and initiatives with competing deadlines.
• Demonstrated ability to use HR experience and business knowledge to drive achievement of business goals
• Demonstrated experience in coaching and influencing manager and senior level leadership
• Ability to coach, mentor and advise where appropriate to help employees grow and develop in alignment with business and personal goals
• Consult on developing appropriate employee relations programs to drive positive change.
• Always demonstrate empathy especially when dealing with matters of diversity and inclusion.
• Ability to consistently exhibit high levels of discretion, integrity, and confidentiality
• Ability to resolve a wide range of issues in creative ways and comfortable working in gray
• Strong relationship building and change management skillset with operational business partners and other key company stakeholders that are required.
• Demonstrated ability to work collaboratively in cross-functional teams, both as a lead and a supporting team member.

·         Strong organizational skills with the ability to manage multiple initiatives and change focus quickly in a fast-paced environment to meet business needs and established deadlines

·         Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies

·         Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors

·         Excellent attention to detail, investigating experience, knowledge of the HR investigative process, managing case workload to resolve cases in a timely manner or achieve SLAs as outlined by HR.

Work Environment & Physical Requirements:

This job operates in a professional office environment with exposure to automotive shop and warehouse environments when visiting field locations.  This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and fax machines. Position requires incumbent to see, hear, speak, and sit/stand for prolonged periods of time at a desk and working on a computer.

Ability to work weekends and holidays as needed.

Ability to travel to field locations 50% of the time.

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Job Description

Position Summary:

You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge.  You must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.

Compensation:  The hourly guaranteed range for this role is from $16 - $18 per hour.  Pay will be based on experience level. 

Duties & Responsibilities:

• Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.
• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
• Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
• This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Able to understand and effectively communicate all products and services Monro offers to customers. 
• Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Maintain an organized and neat customer waiting area.
• Other duties as assigned.

Qualifications

Knowledge, Skills, and Abilities:

• High school diploma or equivalent required.
• Valid Driver's License.
• One (1) year of sales experience needed.
• Preferred One (1) year of related experience in the automotive service environment.
• Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.
• Strong problem-solving skills.
• Ability to work, Days, Evenings, Weekends, Holidays

Physical Demands:

• Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or by using telecommunications equipment.
• Enter and locate information on computer.
• Safely operates a motor vehicle.

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