N.B.This job is remote within the United Kingdom only and requires full working rights to work within the UK.

MyTutor is the UK’s leading online platform for one-to-one learning, and we’re building a future where access to high-quality learning is stress-free for those who can afford it, and funded for those who can’t. 

You can find a good taster of who we are, our culture & our ethos via the video linked here.

Our handpicked community of over 10,000 tutors work online with students from all walks of life and have already delivered over a million lessons. We’re proud of the fact that over 1,300 schools have chosen to work with us, and that we’ve earned a Trustpilot rating of 4.8/5 (You can also check out our tutors’ ratings here.)

Every role at MyTutor is open to applications from all sections of society. We see potential in every individual regardless of: race, ethnic origin or nationality; religion or belief; physical or neuro-ability; socio-economics or age; marital, domestic or civil partnership status; sexual orientation, gender identity, or any other characteristic that makes you… well, you.

We are committed to conscious inclusion to create a sense of belonging, connection and shared purpose within our teams. We know it’s the right thing to do, and we know it will make us all happier, fulfilled, and successful in our work. You can also find a copy of our current Gender Pay Gap report here and we are continuing to build our roadmap of creating a more diverse and inclusive workforce.

What’s it all about?

You’ll join our tight-knit frontline Customer Operations Team, delivering a fantastic experience throughout our customers’ tuition journeys, whether it’s for 1 lesson or 100. 

As a Senior Customer Operations Executive, you’ll be the first point of contact for any of our users who have questions, problems and feedback. 

You’ll be the face of MyTutor, and for many customers, their first impression of the company. Within this broader team of 30, you’ll report into a Customer Operations Team Lead, but will also interact with Operations Managers, the Training & Quality team, and other customer-facing teams like B2C Sales, and the B2B Partnership team. 

Safeguarding is everyone’s business at MyTutor– We are committed to safeguarding and promoting the welfare of children, young people and adults, and we expect all directors, staff and tutors to share this commitment. This post is subject to an Enhanced DBS Disclosure check with children's barred list check.

The Day to Day

• You support our customers with up to date knowledge of our processes and policies, helping teachers, tutors, parents, and learners make the most of the MyTutor platform and their tutoring sessions, and delivering the right outcomes for them.
• You work with our Sales and Partnerships teams to ensure customers have an excellent experience throughout their interaction with MyTutor, and where necessary, troubleshooting complaints and handling escalations.
• You undertake internal admin processes to ensure quality and compliance requirements are satisfied for tutors applying to and joining the platform. You support teachers on our Schools Programme with setting up and perfecting their tuition programmes and supporting changes throughout the programme, and support parents by working on a number of key processes to ensure they have a positive experience. 
• You respond to Emails, Chats, Phone Calls, and WhatsApps in line with team targets, and consistently work to meet and exceed overall productivity measures. 
• You support your colleagues’ queries in help channels, giving them the tools they need to self-serve the query next time 
• You are confident raising and advocating for updates on issues with non-Ops stakeholders (e.g. broken emails with CRM team, SMS sent in error with CRM team, bug reporting in TITAB channel etc) and communicating back to your team
• You are ready to step up and cover for stand-ups in your TL’s absence. This requires keeping performance targets in mind to rally the team and help them hit and exceed them. 
• You share ideas for training sessions and best practices with your team and the Training & Quality team, and where appropriate support with the creation and delivery of related training materials.

Working Patterns

We are looking to hire for x3 part-time roles, the working patterns for each role is below.
You will work one of these selected patterns; when you apply for the role please state your preference.

Shift 1:Sun 9-5 / Mon 11-6 / Tue 11-6 / Wed 11-6

Shift 2:Sun 9-5 / Tue 11-6 / Wed 11-6 / Thur 11-6

Shift 3:Wed 11-6 / Thurs 11-6 / Fri 11-6 / Sat 9-5

Who will you be?

• You ideally have customer service experience in a busy contact or customer support centre environment and have worked toward personal and team KPI’s. 
• You are a proactive team member, understanding customer pain points, acting on customer feedback and suggesting new ways to improve our processes and customer experience, keeping the customer at the front of everyone's mind.
• You seek out opportunities to, and feel comfortable, coaching others to success by sharing your knowledge and experience and feeding findings from this back to Team Leads
• You are a subject matter expert on specific processes and procedures, e.g. Builds, Progressions, Payments (and Opayo), Memberships, DBS etc, and actively seek out opportunities to upskill in other areas.
• You are an energy giver when called upon to be a part of new initiatives or act as a voice for the execs when cross-teams are launching new processes or projects.
• You excel in prioritisation and leadership, handling queries and team tasks professionally by keeping operational goals front of mind   
• You have high emotional intelligence (EQ) and can expertly navigate challenging customer queries and de-escalate situations ensuring a positive outcome.
• You have a positive attitude and are able to juggle multiple tasks effectively both when handling customer queries and other parts of your work.

Perks & Benefits

• A salary of £26,500 p.a. (pro-rata).
• Remote + Hybrid working, with optional days spent from our London office 
• 25 days holiday (pro-rata), plus 1 ‘time for me’ day and flexible bank holidays
• Flexible working arrangements possible, around MyTutor’s core hours
• Workplace pension & salary exchange scheme
• Health & Wellbeing benefit options, plus cycle, tech and gym schemes
• Enhanced parent policies and workplace nursery scheme
• A personal L&D budget of up to £350, pro-rated for part-time employees
• Inclusive policies supporting all staff to flourish, and a wide range of MyTutor communities & networks
• Regular team events & socials

Interview process

• Screening Callwith our Talent Lead
• 1st Interview - Competency & Skills Interview with a Senior Manager +
• 2nd Interview - Practical task, you’ll be provided with information and format ahead of the meeting with the Senior Manager and a senior business stakeholder
• Final Interview - Culture & Values Add interview: A discussion with a MyTutor employee outside of the hiring team where they will ask you a series of questions based on our Behaviours & Values.

You can find a good taster of who we are, our culture & our ethos via the video linked here.

See more jobs at MyTutor

Apply for this job

N.B.We are open to applicants who are seeking either full-time or more flexible/part-time hours.

MyTutor is the UK’s leading online platform for one-to-one learning, and we’re building a future where access to high-quality learning is stress-free for those who can afford it, and funded for those who can’t. 

You can find a good taster of who we are, our culture & our ethos via the video linked here.

Our handpicked community of over 10,000 tutors work online with students from all walks of life and have already delivered over a million lessons. We’re proud of the fact that over 1,300 schools have chosen to work with us, and that we’ve earned a Trustpilot rating of 4.8/5 (You can also check out our tutors’ ratings here.)

Every role at MyTutor is open to applications from all sections of society. We see potential in every individual regardless of: race, ethnic origin or nationality; religion or belief; physical or neuro-ability; socio-economics or age; marital, domestic or civil partnership status; sexual orientation, gender identity, or any other characteristic that makes you… well, you.

We are committed to conscious inclusion to create a sense of belonging, connection and shared purpose within our teams. We know it’s the right thing to do, and we know it will make us all happier, fulfilled, and successful in our work. You can also find a copy of our current Gender Pay Gap report here and we are continuing to build our roadmap of creating a more diverse and inclusive workforce.

What’s it all about?

We are looking for a Legal Counsel to join our growing legal team. Reporting to the Head of Legal, you will be delivering and assisting on a wide range of legal services to the business.

We are looking for a lawyer, who enjoys a fast paced and dynamic environment and getting stuck in. This is an in-house generalist legal role. We are looking for someone who is able to come in and support the Head of Legal with the fast-paced workload, focusing primarily on contract negotiation, contract and legal document drafting, document review, legal research, keeping up to date with changes in the law and advising the business appropriately.

The role will involve cross department collaboration, and the ability to transfer knowledge and skills within different areas of legal, including safeguarding, data protection/GDPR, employment, commercial and corporate.

This is a fantastic opportunity for an individual looking for exposure to a wide range of legal matters with an opportunity for growth and personal development.

Safeguarding is everyone’s business at MyTutor – We are committed to safeguarding and promoting the welfare of children, young people and adults, and we expect all directors, staff and tutors to share this commitment. This post is subject to a basic DBS check as this role will have access to children’s data.

What’s in it for you?

1. Opportunities for constant learning and development; our Head of Legal is driven to ensure their team is up-skilled.
2. You will be joining a business with a true social purpose - we are on a journey to impact 1 million student lives.
3. You will have a big impact at senior levels on our direction of travel and exposure to a growing EdTech business at a really exciting time in our journey.

The Day to Day

• Assisting Head of Legal with legal research and report drafting
• Drafting, reviewing commercial contracts and NDA’s for approval
• Reviewing and advising on third party supplier’s agreements and standard terms of business, amending and negotiating any necessary changes, either directly or via other business areas
• Drafting agreements, obtaining internal approval and then issuing to and negotiating changes with third parties, either directly or via other business areas
• Updating and reviewing customer terms and conditions in conjunction with other relevant business areas, including Product teams and Risk and Compliance
• Keeping up to date with changes in the law and recommending related changes to agreements and terms and conditions of business
• Researching and responding to a wide range of one-off legal and technical queries

Who will you be?

• A solicitor in England and Wales, with at least 2 years PQE (we also welcome more senior lawyers who are looking for a more flexible working environment).
• Commercial contract experience gained either in a reputable national law firm (or equivalent) and relevant in-house experience in-house
• Commercial, proactive, and practical approach to problem solving and the provision of legal advice
• Capable of explaining technical legal issues in a way non-lawyers can understand and interpreting instructions given by non-lawyers
• Capable of communicating legal advice clearly both in writing and verbally at all levels
• Able to build strong working relationships, with good interpersonal, influencing and negotiation skills
• Ideally you will have start-up experience within the tech world, or experience in the Edtech space, though this is not a deal-breaker. 
• Litigation, employment and or corporate law experience is a plus.
• Flexible and capable of working on multiple tasks at the same time, changing priorities where needed
• Confident, resilient, and enthusiastic
• Good planning and organisation skills
• Close attention to detail
• Self-motivated and able to work without close supervision

Perks & Benefits

• Salary of £50,000 to £60,000 p.a. 
• Hybrid working, with 2 days a week spent from our London office (Old Street)
• 25 days holiday, plus 1 ‘time for me’ day and flexible bank holidays
• Flexible working arrangements possible, around MyTutor’s core hours
• Workplace pension & salary exchange scheme
• Health & Wellbeing benefit options, plus cycle, tech and gym schemes
• Enhanced parent policies and workplace nursery scheme
• A personal L&D budget of up to £350, pro-rated for part-time employees
• Inclusive policies supporting all staff to flourish, and a wide range of MyTutor communities & networks
• Regular team events & socials

Interview process

• Screening Call with our Talent Lead
• 1st Interview- Competency & Skills Interview with our Head of Legal & Finance Director
• 2nd Interview - Practical task, you’ll be provided with information and format ahead of the meeting (with Head of Legal and a senior business stakeholder)
• Final Interview - Culture & Values Add interview: A discussion with a MyTutor employee outside of the hiring team where they will ask you a series of questions based on our Behaviours & Values.

See more jobs at MyTutor

Apply for this job

MyTutor is the UK’s leading online platform for one-to-one learning, and we’re building a future where access to high-quality learning is stress-free for those who can afford it, and funded for those who can’t. 

You can find a good taster of who we are, our culture & our ethos via the video linked here.

Our handpicked community of over 10,000 tutors work online with students from all walks of life and have already delivered over a million lessons. We’re proud of the fact that over 1,300 schools have chosen to work with us, and that we’ve earned a Trustpilot rating of 4.8/5 (You can also check out our tutors’ ratings here.)

Every role at MyTutor is open to applications from all sections of society. We see potential in every individual regardless of: race, ethnic origin or nationality; religion or belief; physical or neuro-ability; socio-economics or age; marital, domestic or civil partnership status; sexual orientation, gender identity, or any other characteristic that makes you… well, you.

We are committed to conscious inclusion to create a sense of belonging, connection and shared purpose within our teams. We know it’s the right thing to do, and we know it will make us all happier, fulfilled, and successful in our work. You can also find a copy of our current Gender Pay Gap report here and we are continuing to build our roadmap of creating a more diverse and inclusive workforce.

What’s it all about?

We are on the lookout for a talented Senior Partnerships Manager, responsible for hitting new business revenue targets across Local Authorities and beyond. You’re an experienced education sales professional with a passion for, as well as a deep understanding of, selling to local authorities. We’re at an exciting inflection point with a changing funding environment as well as a richer product set - we want to build strategic relationships with local authorities to keep growing our impact in the space. 

Safeguarding is everyone’s business at MyTutor – we are committed to safeguarding and promoting the welfare of children, young people and adults, and we expect all directors, staff and tutors to share this commitment. This post is subject to a Basic DBS check.

What’s in it for you?

1. Work alongside a team of owners: people who have initiative and take action.
2. Opportunity to work for a brand with real social purpose and quality of product: over 1,300 schools have trusted MyTutor as their education platform. 
3. Benefit from an eclectic Learning & Development programme alongside weekly team-driven commercially focused workshops.
4. Partner with different departments, we work very collaboratively as an organisation, we value individual and team contributions toward shared successes. 

The Day to Day

Win new business: Develop, nurture and close both sales and marketing generated opportunities in local authorities and beyond. Identify cross and upsell opportunities to hit target account values. 

Hit new business targets: Hit targets through both direct outreach as well as tender based opportunities. 

Build and leverage your network: Continue to grow your network with key stakeholders across the space to enable MyTutor to build strategic and lasting relationships, and capitalise on new opportunities. 

Build and manage a tender pipeline: Keep your finger on the procurement pulse across local authorities, creating opportunities for MyTutor and building out a pipeline of tender and framework applications. Manage the pipeline to ensure we are able to deliver strong submissions and manage resources effectively.

Write and win local authority bids: Write high quality applications that demonstrate MyTutor can meet customers’ needs.

KPI tracking and reporting: Keep your finger on the pulse of metrics you own through daily, weekly and monthly tracking, keep key stakeholders updated on performance and take accountability for turning the dial up/down on focus areas depending on results.

Who will you be?

Passionate About Selling: You have an inherent love for the art of selling. Your enthusiasm for connecting with customers and understanding their needs drives your sales process. You thrive on the challenge of converting prospects into loyal clients and get genuine satisfaction from closing deals. Your passion for selling is evident in every interaction, making you a persuasive and engaging EdTech sales professional.

Driven to achieve results: You have a track record of hitting your own sales targets. You’re a proven operator, and talented sales person who does what it takes to hit target. You're a creative and tenacious problem solver when things aren’t going to plan.  

A proven tender winner: You know what it takes to write a great bid and have the win rate to prove it. 

Strong sector experience: You have a passion for working with LAs and solving their problems. 

Excellent communicator and relationship builder: You are able to quickly build credibility with senior stakeholders, and are able to build long term relationships with customers and internal teams fast.

Highly organised and proactive:You’re highly organised enabling you to manage competing priorities and demands. 

Analytical:You’re able to draw insights from historical data and trends and leverage data to drive positive revenue outcomes. 

Resilient: You’re comfortable in ambiguity, and working in a fast-changing environment.

Team management:Experience of leading and developing a high performing team.

Perks & Benefits

• Salary up to £50,000 p.a. depending on experience + up to £20,000 OTE
• Hybrid working 1-2 days per week from our London office (Brick Lane)
• 25 days holiday, plus 1 ‘time for me’ day and flexible bank holidays
• Flexible working arrangements possible, around MyTutor’s core hours
• Workplace pension & salary exchange scheme
• Health & Wellbeing benefit options, plus cycle, tech and gym schemes
• Enhanced parent policies and workplace nursery scheme
• A personal L&D budget of up to £350, pro-rated for part-time employees
• Inclusive policies supporting all staff to flourish, and a wide range of MyTutor communities & networks
• Regular team events & socials

Interview process

1. A screening call with a member of the Talent team.
2. A competency & skills-based interview with the Hiring Managers.
3. A task or presentation related to the role, we will give you ample time to complete this.
4. A culture & values add virtual-coffee with a member of MyTutor.

See more jobs at MyTutor

Apply for this job