About Us:

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role:

Member Experience Advisor - Clinical Supportwill apply knowledge and skills to engage in a depth discussion with members about medication to identify, educate, and resolve many barriers to medical and or pharmaceutical care. The role will involve analysis and problem solving to obtain a resolution. Applied judgement is required to develop, educate, modify, and adapt procedures in order to be most effective given the demands and atypical situations.

Essential Duties and Responsibilities:

• Make outbound and inbound calls to customers and providers related to disease metrics and management, medication information, and problem resolutions related to medications or care.
• Utilize interpersonal skills to establish a strong relationship that allows for direct probing to uncover the member’s needs.
• Respond swiftly and courteously to all potential customer inquiries.
• Utilize effective motivational interviewing clinical techniques to influence the member to take action.
• Learn product portfolio quickly and discuss options and features in detail.
• Resolve member inquiries at the first point of contact.
• Educate members on products or services that will enhance their quality of life
• Demonstrate active listening, understand customer questions, and provide accurate responses or solutions for barriers to care. More complex questions, inquiries, or information request outside the scope of knowledge are transferred to the health plan, provider or pharmacy for resolution.
• Show empathy both in word choice and intonation to all members.
• Interact with all levels of health care professionals related to patient care or medications, including explaining benefits and insurance coverage grids.
• Use software application to document all resolutions of the customers or provider end call disposition.
• Nature of the work requires minimal supervision, and largely self directed and accountable for defined duties. Job requires the use of interpersonal judgement. Remain confidential with all proprietary information.
• Offer a sales rebuttal that addresses a member's objections and presents solutions.
• Provide knowledge and in-depth advice for hearing loss and hearing aids.
• Competitive, self-motivated, exercise excellent written, verbal, listening and inter-personal communication skills necessary to effectively interact and communicate with internal and external parties, convey accurate information correctly, manage difficult situations

Education & Certification Requirements:

• High School Diploma or GED with Clinical license type Licensed Practical Nurse (LPN), Certified Pharmacy Tech (CPht), Certified Medical Assistant (CMA), Certified Nurses Assistant (CNA), Certified Medication Aide (CMA).
• Must meet at least one of the license requirements Licensed Practical Nurse (LPN), Certified Pharmacy Tech (CPht), Certified Medical Assistant (CMA), Certified Nurses Assistant (CNA), Certified Medication Aide (CMA), or have a former licenses with recent working pharmacology terminology experience in lieu of an active licenses.
• Proficient in Microsoft Word, Excel, Google an d willingness to learn new software as needed.

Qualifications:

• At least two-five years related experience and or training equivalent combination of education, medical or pharmacy care, or interacting with patients or members of a health plan.
• Experience handling high call volumes and make sound business decisions in an efficient manner.
• Exposure and/or interest in healthcare products and outcomes
• PC proficiency required.
• Excellent listening and interpersonal skills
• Excellent communications skills
• Multi-task oriented
• Attention to detail and quality oriented.
• Analytical thinker and problem solver
• Strong written and oral communication including effective communication through out the organization.
• Handle all situations with calm & positive manner.
• Pick up new process quickly in a fast-paced environment

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

About the job:

As an Inside Sales Representative, you will be part of a dedicated team focused on driving growth and expanding our customer base. If you have a passion for sales, enjoy learning about new markets, and thrive in a fast-paced environment, this role is an ideal opportunity for you. Join our team and contribute to our success by leveraging your sales expertise and building valuable relationships with customers in the supplemental benefits space. Korean and Mandarin speaking highly preferred.

Responsibilities:

• Collaborate with the inside sales representative team to achieve collective goals and drive revenue growth.
• Negotiate the sale of our exciting new benefit, ensuring mutually beneficial agreements with customers.
• Meet Key Performance Indicators (KPIs) and sales quotas, consistently striving for excellence.
• Research and discover innovative methods to increase customer engagement and enhance sales effectiveness.
• Implement new ideas and strategies to improve sales processes and outcomes.

Requirements:

• Korean and Mandarin speaking will be given high preference.
• High school diploma/College Degree preferred.
• Demonstrate self-direction and possess high energy, showing motivation and enthusiasm for sales.
• Previous experience in an outbound call center or a related sales position is preferred.
• Minimum of two (2) years of inside SMB selling experience, preferred.
• Ability to implement new ideas and adapt to changing market dynamics.
• Proven work experience as an Inside Sales Representative, delivering successful sales results.
• Hands-on experience with CRM software and MS Excel, enabling efficient tracking and management of sales activities.
• In-depth understanding of the sales administration process, ensuring smooth coordination and communication.
• Excellent interpersonal and team management skills, fostering positive relationships with customers and colleagues.
• Strong analytical and organizational skills, enabling effective sales planning and execution.
• Numerical abilities and a problem-solving attitude, allowing for data-driven decision making and overcoming challenges.
• Positive attitude, ability to motivate others, and a drive to achieve both individual and team goals.

This position offers a commission program in addition to the base salary, providing an opportunity to maximize your earnings based on your sales performance. Join our team and take part in shaping healthcare, contributing to the success of our company and your personal growth.

NationsBenefits is an Equal Opportunity Employer.

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Job Overview:

As a Senior Data Analyst with 5+ years of experience, you will play a pivotal role in our data-driven decision-making process. You will work closely with clients and cross-functional teams to gather, analyze, and present data-driven insights that drive business growth and efficiency. Your expertise in data analysis, visualization, and reporting will be essential in helping us achieve our strategic objectives.

Key Responsibilities:

• Data Analysis: Collect, clean, and analyze large datasets to identify trends, patterns, and insights that inform business decisions.
• Data Visualization: Create compelling and informative data visualizations using tools like Tableau, Power BI, or similar to effectively communicate findings to stakeholders.
• Reporting: Develop and maintain automated and ad-hoc reports and dashboards to track key performance indicators (KPIs) and provide regular updates to management.
• Statistical Analysis: Apply statistical techniques to perform hypothesis testing, regression analysis, and other advanced analyses to support decision-making.
• Data Quality Assurance: Ensure data accuracy, consistency, and reliability through data validation and cleaning processes.
• Collaboration: Work closely with cross-functional teams, including marketing, product development, finance, and operations, to provide data-driven insights and support decision-making.
• Recommendations: Provide actionable recommendations based on data insights to drive continuous improvement and optimization of processes and strategies.
• Documentation: Maintain clear and organized documentation of data analysis processes, methodologies, and findings.
• Stay Current: Keep abreast of industry trends, emerging tools, and best practices in data analysis to continuously improve skills and methodologies.

Qualifications:

• Bachelor's degree in a related field (e.g., Statistics, Mathematics, Computer Science, Business Analytics).
• 5+ years of experience as a Data Analyst, with a proven track record of delivering actionable insights.
• Expert level skill in SQL, plus experience with Python and/or R
• Strong data visualization skills using tools like Tableau, Power BI, or similar.
• Excellent problem-solving and critical-thinking abilities.
• Strong communication skills, with the ability to present complex findings to non-technical stakeholders.
• Attention to detail and a commitment to data accuracy.
  
• Experience working with large datasets and knowledge of database management systems.
• Knowledge of statistical analysis techniques.

NationsBenefits is an equal opportunity employer.