As a Systems Integration Engineer, you’ll play a vital role in integrating bank systems into our solution alongside our trusted partners. This position focuses on ensuring seamless deployment, administration, and operation of our solution for banking clients and partners. You’ll work with our trusted partner in Switzerland, managing system integration, and interfaces, and delivering solutions that meet complex banking requirements.

Key Responsibilities

• Deploy and manage NetGuardians solutions to ensure high performance, reliability, and alignment with client goals.
• Collaborate effectively with our team and partners to provide operational support, address challenges, and continuously improve system integrations.
• Offer technical support and guidance, providing insights on system administration, troubleshooting, and continuous improvements.
• Ensure compliance with client data security standards and banking regulatory requirements.

Your Profile

Background: Degree in Computer Science or related field with 2-5 years in an IT consulting or customer-facing role, preferably within the banking sector.

Technical Skills:

• Strong knowledge of Linux (Red Hat), big data tools (Elasticsearch), and SQL database environments (Oracle, MS SQL Server, MariaDB).
• Experience with scripting (bash, Python) to automate tasks and integrate systems.
• Familiarity with virtualization environments (VMWare) and network integration.
• Experience with infrastructure as code tools (Ansible) and software provisioning is a plus.

Communication & Soft Skills:

• Fluent in English (French or German skills are a plus).
• Effective communicator, adept at liaising with cross-functional and multicultural teams.
• Strong problem-solving skills, organized, and detail-oriented.
• Able to prioritize and work independently or within virtual, distributed teams.

Why join us

• An international experience with a global customer base
• A dynamic environment with passionate colleagues
• The opportunity to be a part of an exciting adventure
• Cutting Edge Technologies

If you’re a technically skilled, customer-focused professional with a passion for integration and cloud services, we’d love to meet you!

As a Customer Support Analyst, you will be responsible to carry Technical IT Software support (level 1 and 2) on our innovative anti-fraud solution, ensuring efficient, qualitative and timely follow-up on the service request.

Your high customer service orientation and problem-solving mindset will enable you be a successful candidate for this role, in which you will have the opportunity to be in touch with our international customers based throughout Africa, Middle East, Europe and Asia. With your strong organization skills, you will handle multiple queries and follow up any potential escalation (level 3) with our internal R&D team or senior support teammates.

In this position, you will also strongly collaborate with the Regional Delivery team as well as with our Partners, supporting them during implementation projects, enabling you to stretch your skills and draw a possible career path.

• University degree in in Computer Science or Information Technology

• At least 3 years’ experience in IT or Engineering field

• Experience in a Banking IT environment or technical software application support is a plus

• Excellent knowledge of Linux, including shell/python scripting (RedHat certified is a plus)

• Good Knowledge of big data technologies like Elastic Search, Spark and Kafka

• Good knowledge of virtualization and cloud technologies

• Excellent communication skills

• Good organizational skills and prioritization

• Solid team-player attitude

• Ability to work in shifts that can be at any time or day (24/7)

• Fluent in English, any other languages an asset

Why join us

• An international experience with a global customer base

• A dynamic environment with passionate colleagues

• The opportunity to be a part of an exciting adventure

• Cutting Edge technologies

This is an exceptional opportunity to join a fast growing successful and innovative company