About Offensive Security 

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere. With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job:

Offensive Security is looking for Sales Development Representatives (SDR) as we continue to build our team in the Asia Pacific Region. You will identify and qualify both inbound and outbound opportunities. You will be on the phone talking with prospects and you have the desire to compete and win. The SDR will be the first contact for OffSec prospects and customers on their journey for their cyber security training and certification. Successful SDRs will possess a demonstrated ability to develop strong business relationships and work ethic. We offer growth and visibility across the entire organization!

Responsibilities:

• You will source new opportunities through creative outbound methods using tools like LinkedIn Navigator, Salesforce, ZoomIno.
• Create weekly prospecting plans outlining how you will have success with your account team
• Set up quality meetings for supported account executives
• Able to adapt strategies dynamically based on internal and external feedback

Qualifications:

• A people person and a good listener, always ask good questions.
• Self-driven and able to make prospecting plans towards building strong sales pipelines
• Capability to execute aligned sales and prospecting cadence
• 3+ Years of business development or quota carrying sales experience
• Familiar with sales methodologies like MEDDPICC or equivalent
• Previous sales or business development experience covering one or multiple eastern Asia countries.
• Fluent in both English and Mandarin is a must
• Familiar with sales tools (ZoomInfo, LinkedIn Sales Navigator)
• MUST SPEAK ENGLISH AND MANDARIN

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office. Must be located in Taiwan.

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

The Data Analyst will join the data team in designing and building business insights for both internal stakeholders and external customer facing insights.

Duties and responsibilities

• Provide data analysis and analytical support to internal stakeholders to identify strategic business questions, key metrics, and actionable insights
• Build actionable reports, dashboards, automations, and metrics to monitor and improve customer experience and performance of our business
• Perform ad hoc analysis and reporting as needed from various business departments
• Create views using SQL from existing data tables
• Proactively identify data issues that need to be fixed and perform detailed data verification and analysis

Qualifications

• 3+ years hands-on experience with data analysis using SQL tables and writing SQL queries
• Excellent SQL skills; ability to create views involving multiple tables with complex business logic. Python is a plus.
• Experience in data analysis and visualization; developing pre-defined KPIs; ability to communicate reports and KPIs to business stakeholders.
• Experience with Looker, Tableau or other similar tools a plus
• Detail-oriented with superior organizational skills. Able to navigate between multiple projects, meet deadlines, and process ad hoc requests.
• Strong analytical skills and logical thinker, ability to methodically use hypothesis-driven approach to solve problems associated various data analytic issues
• Ability to work well in a fast changing, high growth, early-stage technology environment
• A fast learner, enjoys learning new skills and tools on a regular basis
• A self starter, proactive in getting assignments completed on time
• Works well with people in different timezones, across cultures
• Resourceful, innovative mindset, enjoys learning new things/technologies in order to find solutions
• BS in Computer Science, Engineering, Math, Economics or related field a plus?

Working conditions

This role is a full-time salaried position. Work hours for this position will be 9:00 AM - 5:00 PM EASTERN TIME and will be performed from a home office.

Physical requirements

The employee is required to have close visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer screen, extensive reading, and visual inspection involving small defects. This is sedentary work. Exerting up to 10 lbs of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. 

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

The Student Success Technical Services (SSTS) plays a crucial role in providing technical support and mentorship to OffSec learners (learners), ensuring a smooth and effective learning experience across OffSec’s platforms. You will be responsible for troubleshooting technical issues, guiding learners through OffSec's learning materials, and providing support in key areas such as networking, Linux, and Windows systems. In this role, you will collaborate with cross-functional teams to enhance processes, validate product features, and contribute to successful learner outcomes.

This role is a full-time salaried position with a flexible shift work schedule, including evenings and weekends.

Duties and responsibilities

• Provide general and technical support for learners via chat and email, ensuring timely resolution of issues.
• Offer technical support for networking, Linux, and Windows systems, helping learners troubleshoot and resolve problems.
• Mentor learners by providing guidance on OffSec’s foundational learning materials.
• Grade exams for OffSec certifications, ensuring accuracy and fairness.
• Test, verify, and validate OffSec products, lab systems, and their features to ensure quality and functionality before release.
• Collaborate with cross-functional teams to troubleshoot issues, achieve common goals, and drive successful outcomes.
• Take initiative in developing, improving, and implementing processes that enhance operational efficiency and scalability.
• Ability to work a flexible schedule, including shifts, holidays, and overtime as required.
• Perform other duties as needed to support the success of learners and OffSec’s initiatives.

Qualifications

• BS Degree of Computer Science or Information Security
• Strong knowledge of networking, virtualization, Linux, and Windows systems.
• Excellent written and verbal communication skills to provide clear and effective support via chat and email.
• Strong analytical and investigative skills with attention to detail for troubleshooting and resolving technical issues.
• Experience in guiding or mentoring individuals in cybersecurity subjects.
• Ability to develop and improve processes to drive operational efficiency.
• Excellent interpersonal and customer service skills
• A strong belief and understanding of being a team player in a remote working environment

Desired Skills:

• A growth mindset fosters a commitment to continuous learning, embracing challenges and opportunities for improvement.
• Strong attention to detail, with excellent analytical and investigation skills.
• Knowledge and familiarity with networking, virtualization systems, and operating systems, including Windows, Linux, and others.
• Experience with scripting and automation using languages such as Bash, Python, PowerShell, JavaScript, and others.
• Prior experience in working remotely.
• Prior experience in tech support or a similar role.
• Experience with ticketing systems, social networks, and network monitoring tools.
• Relevant technical or IT certifications are a plus.

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office.

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About the OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is a leading SaaS company with a world-class platform focused on professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s platform includes a cyber range and unique hands-on learning capabilities that help organizations and governments fill the cybersecurity talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With customers in over 150 countries and team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team comprises diverse, internationally published authors, conference speakers, and seasoned information technology professionals from the private sector and governments worldwide.

Are you excited about our mission and what we do? Apply and join us!

About the Job

You will be a primary quota carrier and a member of our elite-performing Americas strategic sales team, responsible for accounts across Latin America (LATAM).  The Americas is one of OffSec’s top-performing and fast-growing markets; however, LATAM is an emerging market for OffSec.  This role requires a smart, high-energy, and hyper-driven sales professional with an entrepreneurial mindset.  This is a quota-carrying role, but it has the potential to lead to sales management for the right individual, if desired. 

This includes working with and creating new partnerships and direct sales motions, including following up on inbound sales leads, up-selling existing customers, and developing new opportunities.  We are a fast-paced environment, working in high-velocity sales opportunities.  Our products are HIGHLY DIFFERENTIATED; there is nothing like them in the market.

Duties and responsibilities

• You will establish a vision and plan to guide your short--, mid-, and long-term approach to your accounts.
• You will consistently deliver ARR targets while providing a fantastic experience to our customers.
• Develop and execute sales strategies and tactics to generate pipeline, drive sales opportunities, and deliver repeatable and predictable bookings.
• Land, adopt, expand, and deepen sales opportunities with your assigned accounts.
• Explore the full spectrum of relationships and business possibilities across the client’s entire information technology organization, focusing on cybersecurity professionals.
• Become a thought leader of OffSec's products.
• Expand relationships and orchestrate complex deals across more diverse business stakeholders.
• Holistically embrace, access, and utilize partner and alliance relationships to identify and open new opportunities.
• Work as a team to ensure the most efficient use and deployment of resources. Provide timely and insightful input to other internal departments.
• Position OffSec as a partner that helps strengthen the client's overall security posture with target stakeholders.
• Champion OffSec to prospective clients and partners during sales presentations, events, and product demonstrations.
• Experience working with Salesforce is required.  We also use Gong, Zoominfo, and LinkedIn Sales Navigator as sales tools.  
• Maintain an accurate monthly sales forecast.
• Bring your strategies, learnings, and ideas to advance OffSec's values, unique culture, and vision for the future.
• Territory includes large enterprise and strategic partner accounts across Mexico, Central America, and South America.

Qualifications

• You have 7+ years of direct enterprise sales experience selling B2B enterprise SaaS, e-learning, or technical training solutions to enterprise companies across LATAM.
• You have 4+ years selling cybersecurity solutions  
• You have previous experience utilizing partners, channels, and alliances to sell more successfully and overachieve your quota.
• You have a measurable track record in new business development and over-achieving sales targets.
• Experience in successfully selling during the market creation phase.
• Proven track record of successfully closing six-figure B2B SaaS, e-learning, or technical training solutions to prospects and customers in the enterprise space.
• Experience in the “C” suite, strong executive presence and polish, and excellent listening skills.
• Experience with target account selling, solution selling, and/or consultative sales techniques; knowledge of MEDDPIC, Challenger, or Win by Design methodologies is a plus.
• Bachelor's degree; MBA a plus or equivalent experience.
• MUST be located in Mexico City, Mexico.

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office. 

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

As a Strategic Consulting Director at OffSec, you will focus on accelerating OffSec’s revenue growth among our largest enterprise prospects and customers, and ensure they are set up for long-term success with OffSec through both selling and operational support activities.

Duties and responsibilities

Success in this role is based on progressive revenue growth attainment within your aligned area. In this role, your day-to-day at OffSec will include activities such as:

• Partnering with the CRO and SVP, Global Sales, on business building and operations, creating Go-To-Market strategy, identifying approaches to break into and break open new accounts and market segments for OffSec, supporting field team alignment and daily execution, quota attainment and accurate forecasting. 
• Defining top sales plays and new use cases aligned to GTM strategy and identify and design new assets that can be readily re-leveraged and tailored to forward account progress.  Proactively solves for peripheral use case needs to unlock more business opportunities.  
• Contributing to new pipeline generation with proactive solution hypothesis creation/iteration on top accounts and leveraging your network to access key senior decision-makers within top tier accounts.
• Being a proactive co-owner of account strategy and execution with your Account Executive and Senior Leadership counterparts.  Internally, you will conduct account planning, strategy sessions, white space analysis and more on a regular basis.  Externally, you will lead consultative conversations with senior-level decision-makers at our prospects and customers to understand their strategic business objectives and transformation needs, and create alignment on how a combination of OffSec consulting and technical offerings can solve.  
• Working closely with your customers, senior leadership and post-sale teams to create customers’ OffSec roadmap for success. Create and maintain C-Level relationships and serve as an executive bridge between the customer and OffSec to help them identify and recognize successes and returns on their investment.

Qualifications

• Advanced knowledge of GTM strategy components and demonstrated partnership with Senior Leadership on supporting successful execution that leads to significant year-over-year revenue increases during SaaS-company hyper growth stage
• Proficient in supporting Senior Sales Leadership in building and scaling newly formulated Sales teams to fast revenue contribution impact. Adept at in-cycle coaching and broader best practice training deployment in conjunction with Enablement and other cross-functional teams to force multiply.  
• Adept at working cross-functionally to share and focus on best practices and create efficiencies to help progress individual cycles as well as force multiply to others
• Expert-level fluency in consultative and evangelical selling approaches and execution to drive net-new business and seven-figure deals among C-level decision-makers who may not realize they have a problem nor assigned budget for your value proposition before meeting you  
• Advanced use of techniques to identify and communicate the “art of the possible” for our prospects and customers and get them excited about near- term and future- state potential business impact - developing a roadmap for the prospect to facilitate both the initial sale as well as initiative upsell motions.  
• Advanced creation and application of techniques and assets that generate team efficiencies, enhances personalized selling motions and creates forward-progress to generate more revenue. Examples may include, but not limited to - solution hypothesis development and iteration, champion deck development and iteration, workshopping, storyboard development, phasing model development, etc.   
• Advanced understanding of sales and qualification methodologies such as Command of Message, MEDDPICC or similar, with demonstrated use and impact on application in day-to-day selling motions that have increased revenue growth and unstuck stalled deals. Fluent in guiding pricing strategies to support different types of sales cycles based on their motion - e.g,. value-based, RFP-based, evangelical or traditional sale - and buyer persona.
• Strong consulting and account management skills that lead to trusted advisor status, both internally as well as to C-level decision-makers, founded in creating a deep knowledge base for yourself to draw from and apply day-to-day
• Strong partnership approach, demonstrating deep engagement with your AEs and Sales Leadership - you will work side-by-side throughout all sales stages
• Ability to pattern recognize from other SaaS hypergrowth stage companies, what is working, what is not working, formulate perspective and execute on how we continuously evolve all of the above and more

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office.

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Offensive Security

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

Hi Product Managers! We have a growing distributed team of project & product management, and software web developers located throughout North America and Europe.  We are designing and building our web platform that  is the foundation for the day-to-day sales, marketing and student learning activities.  It will be a high-traffic, consumer-facing, e-commerce web platform employing all the new modern software development technology, processes, and tools. Are you passionate about building a platform to help deliver the world’s best cybersecurity training, striving to close the talent gap in cybersecurity today? Are you looking to work in a culture where people treat each other like family and love what they do? Are you excited about being scrappy, always innovating to find creative, practical, and efficient solutions? This might be for you! 

Our team is growing and needs individuals with the grit to inspire, craft, and execute amazing new visions for our training product portfolio. Come be a partner with our  engineering, sales, marketing and customer success teams, help create the future of cybersecurity workforce development, training and education products, automate the mundane, embrace the creative, and deliver delightful learning experiences for our learners and customers..

Excited about our mission and what we do? Apply and join us!

Duties and responsibilities

• Understand company and product strategy and develop roadmap for your team to achieve the product strategy
• Gain a deep understanding of values we want to deliver to our learners and customers, and translate those values via great user experience and delightful, functional and efficient features.
• Understand business results to achieve, and use that information to develop detailed product requirements, including documents like MRDs or PRDs to clearly articulate the problems the product is solving, and how it is differentiated vs. competition.  Leverage best practices and industry standards wherever appropriate. 
• Understand business outcomes sufficiently well in your product line to be able to prioritize roadmap items to drive the biggest business results
• Builds, edits and maintains the product specs consisting of user stories, business rules.  Defines user stories (including pre-conditions and acceptance criteria) and provides clarifications necessary to assist the team with their story estimates and sequencing
• Reviews and prioritizes the product backlog as part of the preparation work for iteration or sprint planning, including coordination of dependencies with other product managers, if the case. During the planning meeting, the product manager communicates story detail and priorities and ensures the team agrees on the plan 
• Collaborates with their team and any other stakeholders in the sprint / iteration demo
• Collaborates on execution plans with technical leads, product managers, other product managers and project managers for each sprint, based on in-depth understanding of the product roadmap, technology needs, and development, testing, and deployment lifecycles
• Participates in all phases of software development (from concept to design to test to deploy to monitor to defect resolution)
• Cultivates an environment where team members are empowered and demonstrates a strong sense of ownership
• Communicates effectively, written, verbal, structured and unstructured to keep all the stakeholders in the loop on project status
• Develops, measures and monitors key metrics to know how the team is doing, the projects are progressing, and quality of the deliverables and code
• Encourages sharing of knowledge and leads by example
• Demonstrates an unwavering commitment to excellence, team culture, and living the OffSec values

Qualifications

• Good business acumen in understanding business outcomes and how to deliver business impact through products
• Minimum of 2 - 3 years of experience as product manager for a high growth B2B or B2C ecommerce products, experience with SaaS products, LMS, online training products highly desired.
• Minimum of 2 years of experience working in agile software development teams playing role of product managers
• Experience working at fast-paced, high growth companies
• Good sense for product design and user experience and Figma experience a +
• Good understanding of the software development life cycle
• Good knowledge of tools for managing software development (ie. ticketing and documentation systems as Jira and Confluence, prototyping tools such as Moqups, Balsamique, Adobe XD or similar)
• Good cross-disciplinary collaboration experience between engineering, product management, project management, technical operations, and internal stakeholders
• Experience with working with a software team following the agile development lifecycle
• Experience with e-learning platform, management consulting, and business school education highly appreciated
• Exceptional verbal and written communication skills, influencing skills
• Solid emotional intelligence and people skills
• Exceptional attention to detail and follow-up
• Results-oriented, self-motivated, proactive self-starter with a passion for delivering high quality software in a high-performance team environment

Working conditions

• This position is remote and will be performed from a home office; preferably in the Eastern to European time zones. 
• Team members are located throughout North America and Europe.
• This position requires accessibility to Offensive Security systems and interfaces, and adherence to all security protocols and policies.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

An OffSec Student Mentor is responsible for providing support and guidance to OffSec students via live chat, support email and grading exams.  Exam grading will be based on the certification(s) the individual has achieved.  Based on the candidate’s strengths and preferences, duties will include supporting various project assignments such as online/remote course training, vulnerable machine testing, wiki creation, troubleshoot network connectivity and software development.

The Student Mentor role is a full-time salaried position with shift work required, including evenings and weekends. The shift hours for this position would be a set schedule of 40 hours, which can include weekends and holidays. 

Duties and responsibilities

• Engage, collaborate and help learnerson the OffSec Community Platform through live chat and email support
• Present live stream videos or webinars for concept demonstration, machine walkthroughs, or topics related to cybersecurity
• Participate in projects including, but not limited to, curriculum and learning path designs, reviewing new courses, and implementing new tools and systems, etc.
• Grade exams
• Test, configure, deploy, and troubleshoot OffSec lab systems and machines
• Create and maintain department document guidelines, procedures and processes
• Complete daily tasks while providing learner support in a timely and satisfactory manner
• Assist cross-functional teams as needed
• Ability to work a shift schedule
• Travel internationally to help present at conferences or customer locations when needed 

Qualifications

• OSCP certification 
• CyberSecurity mindset for creative and innovative problem solving
• Must be able to speak, read, write and comprehend English with full fluency
• 3+ years of well-rounded IT experience, including at least 2 years in server-side technologies and management, as well as experience operating and troubleshooting Linux and Windows
• Familiarity with enterprise-level networking configuration
• Familiarity with defense cybersecurity, such as SOC, IR, TH, MITRE D3FEND, and NICE/NIST framework, is a plus.
• A strong drive to continually improve customer experience, success, and engagement, leveraging data and metrics.
• Excellent interpersonal and customer service skills
• Strong attention to detail, with excellent analytical and investigation skills
• Ability to work unsupervised in a fast-paced environment with tight deadlines
• A strong belief and understanding of being a team player in a remote working environment
• Ability to travel internationally without restriction as needed.

Desired Skills

• Experience in teaching and mentoring 
• Excellent written and verbal communication skills.
• Strong knowledge of networking, virtualization, Windows, storage, and backup
• Prior experience working remotely
• Experience working with customer service ticketing system(s)
• Strong problem-solving skills

Working conditions

This role is a full-time salaried position with shift work required, including evenings and weekends. The shift hours will be determined by the student mentor manager.

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec 

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

The Enterprise Customer Success team provides the foundation for a long-term partnership with our OffSec Enterprise clients regarding the training and certifications they have purchased. You will be guiding new and existing Enterprise accounts through education, setup, and the successful onboarding of our offerings into the account. As an Enterprise Customer Success, you will serve as a liaison with OffSec sales and customer support teams, as well as other cross functional departments for our Enterprise clients. You will own a portfolio of customers and their subscription health, driving the utilization of the OffSec Training Library and our training courses in line with the customers desired outcomes and goals.

Duties and responsibilities

• Act as primary contact for Enterprise clients and establish strong partnership with stakeholders within client organizations.
• Refer Enterprise clients to sales if the clients intend to purchase more OffSec offerings.
• Ensure that client inquiries and issues are dealt with in an efficient manner; inform management and sales representative(s) of any problems that may arise.
• Manage adherence to client expectations to ensure they receive the maximum benefit from our training and certification offerings.
• Drive early success for our new Enterprise clients and ensure a positive and productive start to a long relationship through specific proactive outbound efforts: account setup and customer onboarding.
• Facilitate activities for clients including regular call reviews, training and certification updates, and presentations to clients.
• Develop client success plans, identifying business goals and success measures, and driving the achievement of key milestones.
• Scheduled account reviews with sales representative on status.
• Establish and follow escalation procedures when necessary, ensure resolution and client satisfaction.  
• Log inbound and outbound inquiries in the ticketing system to ensure accurate reporting of volume and documentation of issues.
• Work collaboratively with all peers and stakeholders to influence customer experience improvements.
• Other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent
• 2-5 years in a customer facing support role, with enterprise corporate or government clients.
• Excellent organization, project management, and time management skills.
• Superior verbal and written communication skills.
• Exhibit exceptional interpersonal skills and professionalism.
• Ability to learn new technology quickly and efficiently.
• Ability to work in a fast-paced environment, meeting deadlines and managing multiple clients at a time.
• High attention to detail and analytical mindset.

Working conditions

This role is a full-time salaried position. Must be able to work Eastern Time Zone hours. 

Location

Must be based in South Africa

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

As the Account Executive for the US Federal Civilian Agencies, you will be responsible for developing and executing a territory plan to successfully drive sales of OffSec’s market-leading cybersecurity training platform within a defined territory.  This territory may include Federal Systems Integrators (FSI’s) and the Government of Canada.

Duties and responsibilities

You will be responsible for quota attainment within the assigned territory by:

• Demonstrating effective account management and planning skills
• Understanding customer requirements and proposing solutions to key stakeholders and decision-makers
• Intimate understanding of the US Federal Government’s Contracting/Procurement processes, including various Contract Vehicles, BPA’s, BOA’s, etc.
• Generation of quotes and ability to support formal proposals
• Ability to provide a Demo of the OffSec training platform
• Accurate forecasting and pipeline management
• Follow up on MQLs promptly and be able to generate leads/prospects (including developing sales campaigns with OffSec Marketing and/or channel partners).
• Understanding the competitive landscape and how OffSec competes/positions 
• Open to Traveling when required and justified by opportunity or by event
• Ability to work with OffSec Distribution and Channel partners  

Qualifications

• 3+ Years of Experience selling into the U.S. Federal Government Civilian Agencies
• Proven Results
• Documented success in similar roles, demonstrating the ability to drive sales and grow market share.
• Sense of Urgency 
• Sales Experience
• Proven track record of achieving or exceeding sales targets.
• Experience in managing long sales cycles and complex deals.
• Account Management
• Experience in managing large accounts and maintaining long-term relationships.
• Skills in upselling and cross-selling within existing accounts.
• Educational Background
• A background in education, business, or related fields can be advantageous.
• Advanced degrees or specialized training related to education or sales may be beneficial.
• Networking Experience
• Established connections within the Civilian sector, including relationships with key influencers and decision-makers.
• Demonstrated ability to leverage relationships with resellers and distributor partners
• Background selling through/to FSI’s, Primes/Subs, within Civilian agencies is a plus
• Background or familiarity of selling to the Government of Canada is a plus
• Background or experience selling Cybersecurity training or related products is a plus

Working conditions

This is a full-time salaried position. Work hours are flexible, and the position will be performed from a home office.

Physical requirements

The employee is required to have close visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer screen, extensive reading, and visual inspection involving small defects. This is sedentary work. Exerting up to 10 lbs of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. 

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

As the Account Executive for the US Federal Department of Defense and Intelligence Agencies (DoD/IC), you will be responsible for developing and executing a territory plan to successfully drive sales of OffSec’s market-leading, continuous cybersecurity training platform within a defined territory.  This territory may also include named Federal Systems Integrators (FSI’s) that serve this customer base.

Duties and responsibilities

You will be responsible for quota attainment within the assigned territory by:

• Demonstrating effective account management and planning skills
• Understanding customer requirements and proposing solutions to key stakeholders and decision-makers
• Intimate understanding of the US Federal Government’s Contracting/Procurement processes, including various Contract Vehicles, BPA’s, BOA’s, etc…
• Generation of quotes and ability to support formal proposals
• Ability to provide a Demo of the OffSec training platform
• Accurate forecasting and pipeline management
• Follow up on MQLs promptly and be able to generate leads/prospects (including developing sales campaigns with OffSec Marketing and channel partners).
• Understanding the competitive landscape and how OffSec competes/positions 
• Open to Traveling when required and justified by opportunity or by event
• Ability to work with OffSec Distribution and Channel partners  

Qualifications

• 3+ Years of Experience selling into the U.S. Federal Government DoD/IC Community
• Proven Results
• Documented success in similar roles, demonstrating the ability to drive sales and grow market share.
• Sense of Urgency 
• Sales Experience
• Proven track record of achieving or exceeding sales targets.
• Experience in managing long sales cycles and complex deals.
• Account Management
• Experience in managing large accounts and maintaining long-term relationships.
• Skills in upselling and cross-selling within existing accounts.
• Educational Background
• A background in education, business, or related fields can be advantageous.
• Advanced degrees or specialized training related to education or sales may be beneficial.
• Networking Experience
• Established connections within the DoD/IC sector, including relationships with key influencers and decision-makers.
• Demonstrated ability to leverage relationships with resellers and distributor partners
• Background selling through/to FSI’s, Primes/Subs, within the DoD/IC community is a plus
• Background or experience selling Cybersecurity training or related products is a plus. 
• Familiarity with DoD 8570/8140, PCTE, U.S. Cyber Command, and DCWF is a plus.

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office.

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere. With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

As the Account Executive for the US SLED market, you will be responsible for developing and executing a territory plan to successfully drive sales of OffSec’s market-leading cybersecurity training platform to U.S. State & Local Government entities and U.S. Education accounts.

Duties and responsibilities

You will be responsible for quota attainment within the assigned territory by:

• Demonstrating effective account management and planning skills
• Understanding customer requirements and proposing solutions to key stakeholders and decision-makers
• Intimate understanding of the SLED market’s Contracting/Procurement processes, including various Contract Vehicles, BPA’s, BOA’s, etc…
• Generation of quotes and ability to support formal proposals
• Ability to provide a Demo of the OffSec training platform
• Accurate forecasting and pipeline management
• Timely follow up on MQL’s, as well as ability to generate your own leads/prospects (including developing sales campaigns with OffSec Marketing and/or channel partners).
• Understanding the competitive landscape and how OffSec competes/positions 
• Open to Traveling when required and justified by opportunity or by event
• Ability to work with OffSec Distribution and Channel partners  

Qualifications

• 3+ Years of Experience selling into the U.S. State & Local Government, and Education Sectors
• Proven Results
• Documented success in similar roles, demonstrating the ability to drive sales and grow market share.
• Sense of Urgency 
• Sales Experience
• Proven track record of achieving or exceeding sales targets.
• Experience in managing long sales cycles and complex deals.
• Account Management
• Experience in managing large accounts and maintaining long-term relationships.
• Skills in upselling and cross-selling within existing accounts.
• Educational Background
• A background in education, business, or related fields can be advantageous.
• Advanced degrees or specialized training related to education or sales may be beneficial.
• Networking Experience
• Established connections within the SLED sector, including relationships with key influencers and decision-makers.
• Demonstrated ability to leverage relationships with resellers and distributor partners
• Background or experience selling Cybersecurity training or related products is a plus

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office.

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec 

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

As the Operations Managerfor Customer Support, you will play a pivotal role in managing and optimizing the efficiency of our learner support operations. You will be responsible for developing and implementing strategies to enhance customer satisfaction, streamline processes, and ensure the delivery of high-quality support services. This role requires a proactive leader with strong analytical, organizational, and interpersonal skills. This role will handle 3 groups (Proctoring, Student Success Care Services and Community).

Ideal candidates will be a manager with prior experience managing staff, providing quality assurance reviews, and experience in staff human resources laws, guidelines and management. This position will have a flexible schedule. Candidates must be available to work any day of the week and any shift, as support groups are staffed 7 days a week, 24 hours a day. The Operations Manager is a part of the Student Success Management team at OffSec. 

Duties and responsibilities

Team Leadership:

• • • Lead, coach, and mentor a team of learner support leads, including Associate Managers, Team Leads, and SMEs.
    • Serve as the primary escalation point for learner support leads.
    • Foster a positive and collaborative work environment, encouraging innovation and continuous improvement.
    • Conduct regular performance evaluations and provide constructive feedback.
  • Operational Strategy:
    • Develop and implement strategic plans to optimize learner support operations (Proctoring, Student Success Care Services, and Community).
    • Identify and implement process improvements for enhanced efficiency and effectiveness.
    • Collaborate with cross-functional teams to align support operations with company goals.
  • Performance Metrics:
    • Establish and monitor key performance indicators (KPIs) for measuring and improving team performance.
    • Analyze data and trends to make informed decisions and recommendations.
    • Implement initiatives to meet or exceed NPS targets and other company goals.
  • Resource Management:
    • Manage staffing levels to meet learner support demand.
    • Address behavior or work product issues promptly.
    • Optimize resource allocation and scheduling for efficient coverage.
    • Collaborate with HR for recruiting, onboarding, and training new team members.
    • Ensure adherence to the Code of Conduct; address issues through appropriate disciplinary action.
    • Recommend status changes, including disciplinary actions, position changes, promotions, and salary increases.
    • Develop programs to promote employee retention.
  • Technology and Tools:
    • Evaluate and implement learner support tools and technologies to enhance productivity.
    • Stay informed about industry best practices and emerging trends in customer support technology.
  • Perform other duties as needed.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Proven 8 years of experience in customer support or operations management.
• Strong written and oral English language skills.
• Effective interpersonal skills, facilitating communication with individuals at all organizational levels.
• Maximizes computer and systems tools for data interpretation and report generation.
• Knowledge of Google applications.
• Strong leadership skills.
• Flexibility in handling daily issues related to labor, discipline, and management.
• Comprehensive understanding of Labor Law.
• Excellent analytical and problem-solving skills.
• Critical and analytical thinking for sound judgment and decision-making.
• People-oriented with effective listening and coaching skills.
• Highly ethical, recognizing the importance of professional certification and its impact on students.

Working conditions

This position manages learner support teams that are staffed 24 hours a day 7 days a week. The Operations Manager will work on a flexible schedule to have a presence across multiple shifts. Weekend work is by request and the Operations Manager will be given one weekend off per month. The Operations Manager will be scheduled 5 days a week. Position is fully in a work-from-home setup.

Direct reports

All learner support leads reports to this position. 

Location

Must be based in Cebu, Philippines.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere. With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

The Vice President of Sales, EMEA, will be responsible for leading and managing the sales organization across Europe, the Middle East, and Africa. This role requires a strategic leader with a proven track record in driving revenue growth, developing high-performing sales teams, and building strong relationships with customers and partners. The VP, Sales EMEA, will play a critical role in executing our go-to-market strategy, expanding our market presence, and achieving our aggressive growth targets.

Duties and responsibilities

• **Strategic Leadership:** Develop and execute a comprehensive sales strategy for the EMEA region, aligning with OffSec's overall business objectives and growth targets.
• **Revenue Growth:** Drive revenue growth across the EMEA region by identifying new business opportunities, expanding existing customer relationships, and optimizing sales processes.
• **Team Leadership:** Build, lead, and mentor a high-performing sales team, fostering a culture of excellence, collaboration, and continuous improvement.
• **Market Expansion:** Identify and prioritize key markets within the EMEA region, developing tailored strategies to penetrate new markets and increase market share.
• **Partner Management:** Establish and nurture strong relationships with key partners and distributors across the EMEA region, leveraging these partnerships to drive sales and expand our customer base.
• **Customer Engagement:** Engage with C-level executives and decision-makers at key accounts, understanding their needs and positioning OffSec's solutions as the preferred choice for cybersecurity training and certification.
• **Forecasting and Reporting:** Provide accurate sales forecasts, track performance against targets, and report on key metrics to the SVP, CRO, and executive leadership team.
• **Cross-Functional Collaboration:** Work closely with marketing, product, and customer success teams to ensure alignment and support for sales initiatives and customer engagement strategies.
• **Market Intelligence:** Stay informed about industry trends, competitive landscape, and emerging opportunities in the cybersecurity and training markets within the EMEA region.

Qualifications

• **Experience:** Minimum of 10 years of sales experience, with at least 5 years in a senior sales leadership role within the EMEA region, preferably in the cybersecurity, SaaS, or technology sectors.
• **Track Record:** Proven track record of driving revenue growth, exceeding sales targets, and successfully leading and scaling sales teams across multiple countries and markets.
• **Leadership:** Strong leadership skills with the ability to inspire, motivate, and develop a diverse sales team.
• **Strategic Thinking:** Ability to think strategically and develop long-term plans while also executing tactically to achieve immediate results.
• **Communication:** Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders at all levels.
• **Customer Focus:** Deep understanding of customer needs in the cybersecurity space and the ability to translate those needs into effective sales strategies and solutions.
• **Adaptability:** Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• **Education:** Bachelor's degree in business, marketing, or a related field; MBA or advanced degree is a plus.
• **Language Skills:** Fluency in English is required; additional language skills relevant to the EMEA region are highly desirable.
• **Travel:** Willingness to travel extensively across the EMEA region as needed.

Why Join OffSec?

• **Impact:** Be a part of a company that is making a difference in the world of cybersecurity.
• **Growth:** Join a rapidly growing company with significant opportunities for career advancement.
• **Culture:** Work in a collaborative and supportive environment where your contributions are valued.
• **Compensation:** Competitive salary, performance-based incentives, and comprehensive benefits package.

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

Offensive Security is looking for a talented Salesforce Technical Team Lead to design a world-class Salesforce environment for our evolving SaaS business. We are looking for a professional who has a good understanding of Salesforce from both a developer and an administrator perspective, someone who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. A Salesforce Technical Team Leadshould be comfortable with designing a technical solution based on business needs, as well as provide guidance, coaching and mentoring to their team members. 

Duties and responsibilities

• Translate business requirements into well-architected customized solutions that best leverage the Salesforce platform and products that the team can consume.
• Apply best practices and technical/business experience to Salesforce solutions, including design trade-offs and communication of design decisions
• Strong background in design and development of enterprise systems as part of a complete software product lifecycle
• Ability to problem solve high-level software and application issues.
• Design, code and implement API-based integrations with our home-grown LMS platform.

Team Leadership:

• Provide mentorship on how to best implement newly-requested Salesforce features, in a way that harmonizes with the already-existing architecture of the system.
• Conduct one-on-one coaching with each of the team members.
• Write and submit yearly Performance Evaluations for each of the team members.
• Organize “Brown Bag” Session, training the team on different topics
• Ability to peer-review both admin and development tasks. 

Qualifications

• Implement Salesforce solutions that adhere to platform best practices. Typical Salesforce implementations include custom platform development (Flow, Platform Events, External Objects), integrations with back office systems (often through the use of middleware tools) and complex data migrations
• Experience developing customer-facing interfaces.
• Advanced knowledge of Salesforce Sales Cloud including CPQ, Einstein Activity Capture, PRM, and custom and big objects
• Minimum of 4 years administering SaaS subscription businesses that leverage CPQ.
• Extensive development experience using SoQL, Apex, Batch Apex, Aura, LWC and VisualForce.
• Working knowledge of Visual Studio Code, Git Repository and CI/CD development
• Experience building integrations with Salesforce and 3rd-party APIs with the Salesforce platform. In-depth knowledge of Salesforce REST API, and BULK API 2.0
• Experience in a hands-on technical leadership position
• Strong presentation and facilitation skills - must be able to deliver workshops and strategize at a C level

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office.

Direct reports

This position has Salesforce Admins and Developers reporting into it.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

OffSec is looking for a self-driven, highly motivated and organized Project Manager/Scrum Master for our Project Management Team. The role will likely be split evenly between two areas of responsibility.

Scrum Master: In this area, the person will be responsible for managing the sprints and associated tasks for up to two software development teams, facilitating all meetings/Scrum ceremonies, mentoring and motivating the teams to improve their processes and eliminate impediments. Must have software development project management experience, and a strong sense of organization, attention to detail, and a proven ability to guide others to deliver outstanding results in a timely manner. The position will help the team perform at their highest possible level, protecting the team from distractions both internal and external.

Project Manager: In this area, the person will be responsible for managing up to 3 medium-sized projects, which will typically be related to those of their development team(s). They’ll need to work with stakeholders across the organization to get agreement on project definition and goals, identify all the work needed, build project plans based on available resources, report on progress and productivity, and coordinate release activities.

Duties and responsibilities

• Leads multiple software development teams, employing Agile Scrum methodologies to deliver business value efficiently. Prioritizes collaboration with product managers to ensure alignment with business objectives.
• Facilitates technical and Scrum meetings to advance project goals. Requires expertise in JIRA for task management, with Monday.com experience preferred
• Engages in project, capacity, and roadmap planning, demonstrating flexibility and fostering strong team collaboration, particularly with engineering, infrastructure, and DevOps teams.
• Acts as a primary communicator, effectively managing project-related information within the team and the wider organization, ensuring all stakeholders are kept informed.
• Serves as a dynamic team motivator and leader, committed to removing obstacles, resolving or escalating issues proactively, and cultivating a productive environment where team members feel empowered and have a strong sense of ownership.
• Embraces a culture of excellence and continuous improvement, leading by example and encouraging knowledge sharing among team members.
• Determines and manages tasks, issues, risks, and action items.
• Ensures team(s) maintain focus on quality and consistent deliveries
• Provides visibility into delivery targets, commitments, and progress at weekly calls with management and stakeholders
• Works with the Product Owner and stakeholders to prepare for product launches including setting the launch date, creating launch checklists and then overseeing launch activities on the go live date
• Documents and updates project and process related documentation
• Demonstrates an attitude of team focus to accomplish overall project goals, maintains a ‘we’re all in this together’ approach.
• Remove obstacles and create clarity and consensus to lead decisions on end to end solutions.
• Facilitates various meetings related to ongoing operations and project execution.

Qualifications

• BS/BA in related field or equivalent combination of relevant experience and education
• 3-5 years previous experience in Project Management or using Agile methodology
• At least 1 year of experience working with engineering or development teams
• Preferred basic familiarity with technical IT related topics including: programming, networking, webservers and VMWare.
• Strong analytical, planning and organizational skills, with the ability to effectively multi-task.
• Excellent spoken and written communication as well as receptive listening skills.
• Experience working with global teams in varying time zones and remote locations.
• Ability to accomplish goals by managing and influencing individuals to meet deadlines on time.
• Proven experience implementing standard project management and SDLC methodologies and best practices.
• Ability to juggle multiple projects and tasks. Demonstrated knowledge of project management concepts and techniques required.
• Experience using Slack, Jira, Confluence, and Monday.com
• Willing to work non-traditional hours (nights, weekends, holidays, as needed).
• Strong knowledge in the G Suite of products: Gmail, Drive, Docs, Sheets, Slides
• Comfortability or experience working on a Mac machine.

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office. Must be located in Philippines. 

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About OffSec 

OffSec is the leading provider of continuous professional and workforce development, training, and education for cybersecurity professionals. Created by the community for the community, OffSec’s one-of-a-kind mix of practical, hands-on training and certification programs, virtual labs, and open-source projects provide practitioners with the highly desired offensive skills to get a job, advance their careers and better protect their organizations. OffSec is committed to funding and growing Kali Linux, the leading operating system for penetration testing, ethical hacking, and network security assessments. For more information, visitoffsec.com.

Excited about our mission and what we do? Apply and join us!

About the Job

Offensive Security is looking for an experiencedSalesforce Functional Consultantto join our team. We are looking for a Salesforce Functional Consultant with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Functional Consultant should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project.

A Salesforce Functional Consultant at Offensive Security must be passionate about our mission, core values, and culture, and be strategic and creative.  They must be ready to roll up their sleeves and dive in!

Duties and responsibilities

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Provide day-to-day administration, troubleshooting, and maintenance for the connected Salesforce platform
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Identify and gather requirements, translate into best practice and scalable solutions, with a focus on exceptional user experience
• Working with integrated applications including Boomi, DocuSign, HubSpot, Salesloft, ZoomInfo and our in-house applications
• Provide technical specifications and help maintain overall documentation for the business
• Translate business requirements into technical solutions

Qualifications, Knowledge, Skills, & Abilities

Required:

• Certified Salesforce Administrator
• Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with Sales Cloud and CPQ
• At least 20 Trailhead Badges or at least 15,000 points 
• Advanced experience with Salesforce configurations
• Strong understanding of the SFDC platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Experience with Salesforce Lightning and Lightning Components
• Proficient with UI components (Lightning components (both Aura and LWC), Visualforce)
• Proficient with No-code components (Process Builder, Flow, Workflow Rules)
• Experience in change management and governance
• Experience implementing Salesforce configuration changes, including (but not limited to): Assignment Rules, Approval Processes, field security, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, reports

Desirable:

• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder, Sales Cloud Consultant is a plus
• Bachelor’s/Postgraduate degree in computer science or a related field
• Demonstrates continued personal/professional development

Working conditions

This role is a full-time salaried position to be based in Philippines. Work hours for this position are flexible and will be performed from a home office. 

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

OffSec seeks a highly motivated and data-driven Revenue Operations Manager to optimize our revenue generation processes and help drive scalable growth. As a key Sales team member, you will be responsible for aligning sales, marketing, and customer success efforts to maximize revenue efficiency and effectiveness. This role requires a strategic thinker with experience in B2B SaaS revenue operations best practices and a passion for data-driven decision-making.

This role reports to the Head of Revenue Operations and will provide strategy and guidance on day-to-day and long-term sales operations. Additionally, you will assist with impactful ad-hoc analysis and insights for sales leadership, for use in board meetings, investor conversations, and OffSec executive meetings.

Duties and responsibilities

• Revenue Operations Strategy: Help support the development of a comprehensive revenue operations strategy that aligns with the company's overall goals and objectives.
• Executive Presentations: Create accurate and impactful presentations regarding OffSec’s pipeline, forecasts, results, and overall outlook.
• Process Optimization: Help identify and implement process improvements across the revenue funnel to streamline operations, reduce friction, and improve efficiency.
• Accurate Forecasting: Support the design, implementation, and management of sales forecasting processes that accurately predict future revenue performance.
• Data Analysis and Reporting: Analyze revenue data to identify trends, opportunities, and areas for improvement.
• Create and maintain reports and dashboards and reports to track leads, pipeline, bookings, & outcomes and provide actionable insights accordingly.
• Sales, Finance, and Marketing Alignment: Foster collaboration between sales, finance, and marketing teams to ensure alignment on messaging, lead generation, and customer acquisition strategies.
• Technology and Tools: Help evaluate, implement, and manage sales technologies and tools to improve productivity and data accuracy.

Qualifications

• Bachelor's degree in business, finance, or a related field.
• 2+ years of experience in B2B SaaS revenue operations, sales operations, or a similar role.
• Proven track record of developing and implementing successful revenue operations strategies in a B2B SaaS environment.
• Strong analytical and problem-solving skills, with the ability to interpret complex data using Excel / Google Sheets (as well as Looker) and translate it into actionable insights. 
• Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively across departments.
• Proficiency with revenue operations technologies (e.g., Salesforce, HubSpot).

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office.

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

Job purpose

Exam Proctor is responsible for overseeing students attempting their certification exams. Proactive monitoring is conducted by observing students’ screens and web camera (up to 6 students), and actively reporting any violation of Offensive Security Academic Policy. Proctor directly communicates with students, for any inquiries regarding the proctored exam, through live chat.

This job involves quiet but vigorous monitoring of exams 24 hours a day, 7 days per week. Proct

Proctors will work five days per week, with a scheduled eight-hour shift and a 30-minute paid lunch break.

Duties and responsibilities

• Facilitate start of exams by following established procedures and protocols, handling up to six (6) exams/students per hour.
• Conduct identity verification of students taking proctored exams.
• Conduct security checks by scanning the room, table, and other areas near the student’s exam workstation at the start of the exam and each time a suspicious activity is noted, which is not visible to the camera.
• Log exception events during the student exam process including breaks, departures from the room, naps, etc.
• Report any and all abnormalities/suspicious student activities noticed during the exam following established procedures, to uphold the integrity of all Offensive Security certifications.
• Follow established guidelines for system updates when a student fails to show up for an exam.
• Escalates any system or connectivity issues during the exam to the Student Administrator/Student Success Technical Support teams.
• Maintain a high attention to detail, with the patience and ability to watch students taking a multi hour exam, even at times where student activities may appear to be minimal.
• Contributes to overall project success and supports other assigned tasks as necessary.

Qualifications

• Strong written English language skills and the ability to communicate through live chat and document required reports in English.
• College level of any course ideally with IT discipline
• Previous experience in IT administration is a plus
• Excellent typing skills
• Needs to be very flexible in terms of schedule
• Ability to navigate and troubleshoot web-based programs, webcam, and microphone
• Ability to multi-task and communicate effectively
• A positive attitude and a sharp eye for detail
• Comfortable working in a repetitive task job
• Highly ethical with a sense of doing the right thing and recognizes the importance of a professional certification and what is at stake for the students.

Requirements

• Strong Internet connection (having a backup is a plus) – 20 mbps and up
• Living in a very secure place; having own personal space/room is a plus
• Permanent resident of Cebu  

Working conditions

This position is remote but must within Cebu area.

This role is a full-time salaried position.

Proctors will work one of three shift schedules below five days per week on a consistent basis:

6am- 2pm

2pm- 10pm

10pm- 6am

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec 

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

The Enterprise Customer Success team provides the foundation for a long-term partnership with our OffSec Enterprise clients regarding the training and certifications they have purchased. You will be guiding new and existing Enterprise accounts through education, setup, and the successful onboarding of our offerings into the account. As an Enterprise Customer Success, you will serve as a liaison with OffSec sales and customer support teams, as well as other cross functional departments for our Enterprise clients. You will own a portfolio of customers and their subscription health, driving the utilization of the OffSec Training Library and our training courses in line with the customers desired outcomes and goals.

Duties and responsibilities

• Act as primary contact for Enterprise clients and establish strong partnership with stakeholders within client organizations.
• Refer Enterprise clients to sales if the clients intend to purchase more OffSec offerings.
• Ensure that client inquiries and issues are dealt with in an efficient manner; inform management and sales representative(s) of any problems that may arise.
• Manage adherence to client expectations to ensure they receive the maximum benefit from our training and certification offerings.
• Drive early success for our new Enterprise clients and ensure a positive and productive start to a long relationship through specific proactive outbound efforts: account setup and customer onboarding.
• Facilitate activities for clients including regular call reviews, training and certification updates, and presentations to clients.
• Develop client success plans, identifying business goals and success measures, and driving the achievement of key milestones.
• Scheduled account reviews with sales representative on status.
• Establish and follow escalation procedures when necessary, ensure resolution and client satisfaction.  
• Log inbound and outbound inquiries in the ticketing system to ensure accurate reporting of volume and documentation of issues.
• Work collaboratively with all peers and stakeholders to influence customer experience improvements.
• Other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent
• 2-5 years in a customer facing support role, ideally working with enterprise corporate or government clients.
• Excellent organization, project management, and time management skills.
• Superior verbal and written communication skills.
• Exhibit exceptional interpersonal skills and professionalism.
• Ability to learn new technology quickly and efficiently.
• Ability to work in a fast-paced environment, meeting deadlines and managing multiple clients at a time.
• High attention to detail and analytical mindset.

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office.

Location

Must be based in Philippines.

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About OffSec 

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

The Enterprise Customer Success team provides the foundation for a long-term partnership with our OffSec Enterprise clients regarding the training and certifications they have purchased. You will be guiding new and existing Enterprise accounts through education, setup, and the successful onboarding of our offerings into the account. As an Enterprise Customer Success, you will serve as a liaison with OffSec sales and customer support teams, as well as other cross functional departments for our Enterprise clients. You will own a portfolio of customers and their subscription health, driving the utilization of the OffSec Training Library and our training courses in line with the customers desired outcomes and goals.

Duties and responsibilities

• Act as primary contact for Enterprise clients and establish strong partnership with stakeholders within client organizations.
• Refer Enterprise clients to sales if the clients intend to purchase more OffSec offerings.
• Ensure that client inquiries and issues are dealt with in an efficient manner; inform management and sales representative(s) of any problems that may arise.
• Manage adherence to client expectations to ensure they receive the maximum benefit from our training and certification offerings.
• Drive early success for our new Enterprise clients and ensure a positive and productive start to a long relationship through specific proactive outbound efforts: account setup and customer onboarding.
• Facilitate activities for clients including regular call reviews, training and certification updates, and presentations to clients.
• Develop client success plans, identifying business goals and success measures, and driving the achievement of key milestones.
• Scheduled account reviews with sales representative on status.
• Establish and follow escalation procedures when necessary, ensure resolution and client satisfaction.  
• Log inbound and outbound inquiries in the ticketing system to ensure accurate reporting of volume and documentation of issues.
• Work collaboratively with all peers and stakeholders to influence customer experience improvements.
• Other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent
• 2-5 years in a customer facing support role, ideally working with enterprise corporate or government clients.
• Excellent organization, project management, and time management skills.
• Superior verbal and written communication skills.
• Exhibit exceptional interpersonal skills and professionalism.
• Ability to learn new technology quickly and efficiently.
• Ability to work in a fast-paced environment, meeting deadlines and managing multiple clients at a time.
• High attention to detail and analytical mindset.

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office.

Location

Must be based in South Africa

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.