Senior Software Engineer (Front End)

Location: UK (Remote)

Who are we?

Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey.

Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more.

Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora.

We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others.

Our team

Our Engineering team consists of 30 Engineers with diverse backgrounds and experiences. We work closely with our product team on various projects, including new features, infrastructure enhancements, and client-specific work. At Ometria, we foster a learning culture, supporting the growth of our engineers through career progression paths, self-development budgets, and soft-skills training.

At Ometria we help e-commerce retailers make sense of their multiple streams of data and allow them to send more relevant communications. Our combined product and engineering teams use Python (and a little Go) to process millions of data points into real-time analytics, backed by statistical methods and machine learning. Our users then use the analytics via a slick UI powered by a modern JavaScript Single Page App framework using Javascript, React and Ampersand.js.

We believe in modern software engineering principles, including DevOps and SRE practices, Agile (including Kanban), delighting our users and investing in the growth of our team. The company is backed by top VC funds and successful entrepreneurs and is working alongside over a hundred of the fastest growing retailers globally.

We are looking for a Senior Software Engineer (Front End) to join our growing engineering team and help us build out scalable, reliable, performant solutions in our SaaS platform.

Your responsibilities

• Design/Development - Work collaboratively to design scalable, performant, robust solutions alongside product managers and other software engineers. Developing those services in the most appropriate language (latest published ES version JavaScript) using primarily React.

• Quality Assurance- Working with product managers to develop specifications and design to ensure quality solutions and happy customers. You’ll also work with other engineers on performance, security and robustness testing of the UI.

• Ensure the privacy of our clients’ data- You will follow our data security policy and strive to maintain data security first and foremost for every task you undertake.

Our challenges:

Here are some of the challenges we are thinking about right now:

• Building out scalable modern microservices on AWS/Kubernetes using JavaScript, Python, and Go, in a way it allows for the autonomy of teams, fault tolerance, reliable monitoring and alerting. We’re working on continually adapting the system for growth as we continue to onboard more clients, especially as we expand our US presence.
• Updating and modernising our front-end architecture, choosing the right tools for the job. 
• Optimising our reporting and inference engine (AI) to run analytics over millions of data points in real-time for our clients.  

Requirements

• Experience level 
• Solid JavaScript, TypeScript, HTML, LESS/CSS experience
• Experience with at least one front end framework ideally React, or others like  Vue, Angular, etc and building SPAs (including setting up tooling like Webpack and Babel)
• Experience working with the DOM APIs and security in a browser context
• Experience with unit and end-to-end testing (e.g. Cypress)
• A background in functional programming approaches (e.g. Ramda, RxJS) would be a plus
• Working with micro front ends and having contributed to a style guide would be a plus
• You also have excellent communication skills - both written and verbal

• Leadership
• You contribute to the development of members of the squad.
• You align your deliverables with the strategy through goals
• You give constructive feedback and challenge ideas
• You identify opportunities to help team members in achieving team goals
• You identify team-impacting problems, suggest solutions, and drive resolutions to continually improve the way your team works

• Problem solver - You enjoy working collaboratively in a team, but can also work independently to solve problems. You seek help/feedback when required to ensure solutions are robust, well documented, etc. You may have some experience in utilising product managers, test engineers and SRE’s.

• Attention to detail - You take pride in your work, don’t cut corners and can work at a high level of abstraction as well as being detail oriented.

• Creativity, passion, and knowledge - You share these interests and are hungry to learn about what others are doing, as well as get immersed in what Ometria does and the market it’s in. You have a passion for the latest development and deployment technologies and have a hunger to learn.

The amazing people of Ometria are the core of our business. We believe in making it awesome to be here for all Ometrians and place a continued focus on making Ometria an inclusive, respectful and diverse environment.

We're an equal opportunity employer and all applicants will be considered for employment without attention to ethnicity, age, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

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Product Manager - Remote or Hybrid

We are looking for a Product Manager to help our Product Team execute against our ambitious growth goals. This role will be a pivotal part of our continued success in the UK but also support our US expansion plans and help us win there.

Who are we?

Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalised marketing messages all throughout the customer journey.

Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more.

Ometria is trusted by some of the fastest-growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora.

We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others.

The role

As a Product Manager for the Smart AI team, you will lead the charge in developing new enhancements for our platform and devising innovative strategies to deliver greater value to our clients. You won't tackle this alone; rather, you'll collaborate closely with a dedicated team of developers, data scientists and designers. Together, you'll collectively shape the future of our AI initiatives.

Your primary focus will be building upon the foundations of our deep set of retail data with ML/AI powered features that enable marketers to act with improved efficiency and deliver greater content personalisation to their customers.

With end-to-end responsibility for managing the roadmap within your domain, you will identify strategic opportunities and spearhead initiatives aimed at enhancing the overall customer experience and propelling business growth. Reporting directly to the Lead Product Manager, you'll play a central role in charting the course of our product's evolution, ensuring our continued leadership in innovation within the retail industry.

What you'll be doing:

Key Outcomes:

Manage roadmap end-to-end:

• Own the end-to-end management of the product roadmap, ensuring alignment with company goals, customer feedback, and market trends.
• Successfully prioritize features and initiatives based on strategic importance, resource availability, and customer impact, effectively balancing short-term needs with long-term vision.

Deliver on commitments:

• Uphold a track record of reliability and accountability by consistently delivering on promises and meeting agreed-upon deadlines.
• Build trust and credibility with customers and internal teams by ensuring that product deliverables meet or exceed expectations and are aligned with stated objectives.

Enhance customer experience:

• Elevate the customer experience by delivering intuitive and impactful product improvements that delight users and drive customer satisfaction.
• Proactively gather and analyze user feedback, incorporating insights into product development cycles to continuously improve usability and functionality.

Achieve revenue growth targets:

• Drive revenue growth through the successful launch of new product features and enhancements that drive customer adoption, retention, and expansion.
• Collaborate closely with sales and marketing teams to identify opportunities for upselling and cross-selling, effectively maximizing customer lifetime value.

Stakeholder engagement and alignment:

• Cultivate strong relationships with key stakeholders across the organization, including engineering, sales, marketing, and customer success, to ensure alignment and support for product initiatives.
• Effectively communicate product vision, strategy, and roadmap updates to internal teams and external stakeholders, fostering collaboration and buy-in.

Drive product innovation:

• Spearhead the development of new features and enhancements to the platform, driving innovation that addresses customer needs and market demands.
• Continuously identify opportunities to deliver value-added solutions that differentiate our product from competitors and strengthen our market position.

Key Responsibilities:

Work with the Senior Leadership team to shape the roadmap

• Identify new opportunities to enhance the product based on your conversations with our senior leadership team, customers, retail space knowledge and trends

Educate customers and internal stakeholders on new features

• Own the presentation and delivery of key customer engagement activities such as product demonstrations, roadmap reviews, and strategic planning sessions.

Oversee and execute end-to-end product development process on time

• You will be in charge of overseeing and executing the discovery, development and release of features within your team with the help of the product design, engineering manager, development and technical writer teams

Project manage and communicate challenges

• Identify risk factors ahead of time and handle communications with relevant stakeholders promptly

Set and deliver on business and customer expectations

• Provide your team with the business context and customer needs for each project to ensure they have all the information they need to make decisions and be autonomous

Be a retail expert and understand user needs

• You will be in charge of the user research which will give you plenty of opportunities to learn about our users and the needs of retail businesses

Understand our customers data

• In order to deliver data driven products you will understand the vast datasets we have and help create insights, derive ideas and solutions for the features you’re in charge of

About you:

• At least 3-4 years of product management experience in an enterprise software organisation bonus if any is in the marketing space.
• Experienced with ML/AI - you have proven product management experience with ML/AI features on products utilising large data sets.
• User-focused - you care deeply about users and their experience using a product. You collect data and lead sessions to become an expert on who they are.
• Curious - you are always keen to understand the ‘why?’
• Outcome orientated - you always want to take ownership to solve a problem and keep your eye on the prize.
• Pragmatic - you know that the most comprehensive way of solving a problem is not always the best way

Ometria culture:

If you care about working in an environment where culture is valued and nurtured, please read more about our values here.

Benefits

• 30 days holiday + 1 day on your birthday (plus bank holidays)

• Health Insurance (Bupa)

• Mental Health Support (Spill, Calm)

• Cycle to work scheme

• Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection)

• Professional Development Fund

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Product Manager - Remote

We are looking for a Product Manager to help our Product Team execute against our ambitious growth goals. This role will be a pivotal part of our continued success in the UK but also support our US expansion plans and help us win there.

Who are we?

Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalised marketing messages all throughout the customer journey.

Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more.

Ometria is trusted by some of the fastest-growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora.

We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others.

The role

As a Product Manager for the Smart AI team, you will lead the charge in developing new enhancements for our platform and devising innovative strategies to deliver greater value to our clients. You won't tackle this alone; rather, you'll collaborate closely with a dedicated team of developers, data scientists and designers. Together, you'll collectively shape the future of our AI initiatives.

Your primary focus will be building upon the foundations of our deep set of retail data with ML/AI powered features that enable marketers to act with improved efficiency and deliver greater content personalisation to their customers.

With end-to-end responsibility for managing the roadmap within your domain, you will identify strategic opportunities and spearhead initiatives aimed at enhancing the overall customer experience and propelling business growth. Reporting directly to the Lead Product Manager, you'll play a central role in charting the course of our product's evolution, ensuring our continued leadership in innovation within the retail industry.

What you'll be doing:

Key Outcomes:

Manage roadmap end-to-end:

• Own the end-to-end management of the product roadmap, ensuring alignment with company goals, customer feedback, and market trends.
• Successfully prioritize features and initiatives based on strategic importance, resource availability, and customer impact, effectively balancing short-term needs with long-term vision.

Deliver on commitments:

• Uphold a track record of reliability and accountability by consistently delivering on promises and meeting agreed-upon deadlines.
• Build trust and credibility with customers and internal teams by ensuring that product deliverables meet or exceed expectations and are aligned with stated objectives.

Enhance customer experience:

• Elevate the customer experience by delivering intuitive and impactful product improvements that delight users and drive customer satisfaction.
• Proactively gather and analyze user feedback, incorporating insights into product development cycles to continuously improve usability and functionality.

Achieve revenue growth targets:

• Drive revenue growth through the successful launch of new product features and enhancements that drive customer adoption, retention, and expansion.
• Collaborate closely with sales and marketing teams to identify opportunities for upselling and cross-selling, effectively maximizing customer lifetime value.

Stakeholder engagement and alignment:

• Cultivate strong relationships with key stakeholders across the organization, including engineering, sales, marketing, and customer success, to ensure alignment and support for product initiatives.
• Effectively communicate product vision, strategy, and roadmap updates to internal teams and external stakeholders, fostering collaboration and buy-in.

Drive product innovation:

• Spearhead the development of new features and enhancements to the platform, driving innovation that addresses customer needs and market demands.
• Continuously identify opportunities to deliver value-added solutions that differentiate our product from competitors and strengthen our market position.

Key Responsibilities:

Work with the Senior Leadership team to shape the roadmap

• Identify new opportunities to enhance the product based on your conversations with our senior leadership team, customers, retail space knowledge and trends

Educate customers and internal stakeholders on new features

• Own the presentation and delivery of key customer engagement activities such as product demonstrations, roadmap reviews, and strategic planning sessions.

Oversee and execute end-to-end product development process on time

• You will be in charge of overseeing and executing the discovery, development and release of features within your team with the help of the product design, engineering manager, development and technical writer teams

Project manage and communicate challenges

• Identify risk factors ahead of time and handle communications with relevant stakeholders promptly

Set and deliver on business and customer expectations

• Provide your team with the business context and customer needs for each project to ensure they have all the information they need to make decisions and be autonomous

Be a retail expert and understand user needs

• You will be in charge of the user research which will give you plenty of opportunities to learn about our users and the needs of retail businesses

Understand our customers data

• In order to deliver data driven products you will understand the vast datasets we have and help create insights, derive ideas and solutions for the features you’re in charge of

About you:

• At least 3-4 years of product management experience in an enterprise software organisation bonus if any is in the marketing space.
• Experienced with ML/AI - you have proven product management experience with ML/AI features on products utilising large data sets.
• User-focused - you care deeply about users and their experience using a product. You collect data and lead sessions to become an expert on who they are.
• Curious - you are always keen to understand the ‘why?’
• Outcome orientated - you always want to take ownership to solve a problem and keep your eye on the prize.
• Pragmatic - you know that the most comprehensive way of solving a problem is not always the best way

Ometria culture:

If you care about working in an environment where culture is valued and nurtured, please read more about our values here.

Benefits

• 30 days holiday + 1 day on your birthday (plus bank holidays)

• Health Insurance (Bupa)

• Mental Health Support (Spill, Calm)

• Cycle to work scheme

• Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection)

• Professional Development Fund

See more jobs at Ometria

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Marketing Manager - New York - Hybrid

Who are we?

Ometria is a CDXP (Customer Data and Experience Platform) built specifically for retail brands. Our solution helps brands increase revenue and team efficiency by combining powerful CDP capabilities with cross-channel orchestration, execution, and AI capabilities.

Our proprietary AI-driven product, Architect™, analyses your data, benchmarks you against hyper-relevant retailers, evaluates customer audiences and highlights strategies to put you on the fastest route to growth. Surface your most profitable, successful customer opportunities on an ongoing basis, across all your channels.

We are trusted by the fastest-growing retail brands in the world such as Steve Madden, Brooklinen, Holt Renfrew and Sephora.

We have a team of over 120 Ometrians based in Europe and North America and have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others.

Responsibilities:

• Deliver a detailed set of initiatives that will ensure the NA team hits their IPM, opportunity and revenue targets. This includes choosing and hosting events, trade shows, dinners,  webinars and Lifecycle.
• Deliver bespoke collateral for the sales and partnerships team to support prospects and opportunities. This includes creating one pagers, sales decks, partnership decks and any other collateral that the revenue function requires to influence or win deals.
• eliver outreach content for the sales and partnerships team to support lead generation. This includes helping with messaging and positioning, articulating pain points, technology stack and the value Ometria drives.
• Deliver NA specific content to generate pipeline and influence deals. This includes advisory board content, LinkedIn posts, thought leadership, landing pages, analyst relations, keyword optimization and competitor analysis.

Outcomes:

• Generate X opportunity credits

• Influence x% of IPMs

Competencies:

• Individual contributor - you are able to create high-quality content and take full ownership and accountability of marketing initiatives in NA
• Experienced - you will have 2+ years’ experience in an outbound role, building relationships in a sales team that sells a B2B product. You have consistently exceeded your targets.
• Curious- you are excited about technology and the value Ometria offers retailers. You take proactive steps to educate yourself on what’s happening in the industry, and how you can perform better in your role.
• Driven - you want to succeed, you always succeed, and you’re able to do so with minimal support.
• Excellent communicator - you can communicate confidently and authoritatively with a wide variety of internal and external stakeholders.
• Personable - you know how to make prospects comfortable, and they find you both engaging and credible in all conversations.

• Unlimited paid time off
• Health Insurance
• Dental
• Vision
• Mental Health Support

The amazing people of Ometria are the core of our business. We believe in making it awesome to be here for all Ometrians and place a continued focus on making Ometria an inclusive, respectful and diverse environment.

We're an equal opportunity employer and all applicants will be considered for employment without attention to ethnicity, age, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

See more jobs at Ometria

Apply for this job

Senior Software Engineer (Front End)

Location: Portugal (Remote)

Who are we?

Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey.

Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more.

Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora.

We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others.

Our team

Our Engineering team consists of 30 Engineers with diverse backgrounds and experiences. We work closely with our product team on various projects, including new features, infrastructure enhancements, and client-specific work. At Ometria, we foster a learning culture, supporting the growth of our engineers through career progression paths, self-development budgets, and soft-skills training.

At Ometria we help e-commerce retailers make sense of their multiple streams of data and allow them to send more relevant communications. Our combined product and engineering teams use Python (and a little Go) to process millions of data points into real-time analytics, backed by statistical methods and machine learning. Our users then use the analytics via a slick UI powered by a modern JavaScript Single Page App framework using Javascript, React and Ampersand.js.

We believe in modern software engineering principles, including DevOps and SRE practices, Agile (including Kanban), delighting our users and investing in the growth of our team. The company is backed by top VC funds and successful entrepreneurs and is working alongside over a hundred of the fastest growing retailers globally.

We are looking for a Senior Software Engineer (Front End) to join our growing engineering team and help us build out scalable, reliable, performant solutions in our SaaS platform.

Your responsibilities

• Design/Development - Work collaboratively to design scalable, performant, robust solutions alongside product managers and other software engineers. Developing those services in the most appropriate language (latest published ES version JavaScript) using primarily React.

• Quality Assurance- Working with product managers to develop specifications and design to ensure quality solutions and happy customers. You’ll also work with other engineers on performance, security and robustness testing of the UI.

• Ensure the privacy of our clients’ data- You will follow our data security policy and strive to maintain data security first and foremost for every task you undertake.

Our challenges:

Here are some of the challenges we are thinking about right now:

• Building out scalable modern microservices on AWS/Kubernetes using JavaScript, Python, and Go, in a way it allows for the autonomy of teams, fault tolerance, reliable monitoring and alerting. We’re working on continually adapting the system for growth as we continue to onboard more clients, especially as we expand our US presence.
• Updating and modernising our front-end architecture, choosing the right tools for the job. 
• Optimising our reporting and inference engine (AI) to run analytics over millions of data points in real-time for our clients.  

Requirements

• Experience level 
• Solid JavaScript, TypeScript, HTML, LESS/CSS experience
• Experience with at least one front end framework ideally React, or others like  Vue, Angular, etc and building SPAs (including setting up tooling like Webpack and Babel)
• Experience working with the DOM APIs and security in a browser context
• Experience with unit and end-to-end testing (e.g. Cypress)
• A background in functional programming approaches (e.g. Ramda, RxJS) would be a plus
• Working with micro front ends and having contributed to a style guide would be a plus
• You also have excellent communication skills - both written and verbal

• Leadership
• You contribute to the development of members of the squad.
• You align your deliverables with the strategy through goals
• You give constructive feedback and challenge ideas
• You identify opportunities to help team members in achieving team goals
• You identify team-impacting problems, suggest solutions, and drive resolutions to continually improve the way your team works

• Problem solver - You enjoy working collaboratively in a team, but can also work independently to solve problems. You seek help/feedback when required to ensure solutions are robust, well documented, etc. You may have some experience in utilising product managers, test engineers and SRE’s.

• Attention to detail - You take pride in your work, don’t cut corners and can work at a high level of abstraction as well as being detail oriented.

• Creativity, passion, and knowledge - You share these interests and are hungry to learn about what others are doing, as well as get immersed in what Ometria does and the market it’s in. You have a passion for the latest development and deployment technologies and have a hunger to learn.

The amazing people of Ometria are the core of our business. We believe in making it awesome to be here for all Ometrians and place a continued focus on making Ometria an inclusive, respectful and diverse environment.

We're an equal opportunity employer and all applicants will be considered for employment without attention to ethnicity, age, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

See more jobs at Ometria

Apply for this job

Who are we?

Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey.

Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more.

Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora.

We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others.

Overview

We are looking for a Director of AI and Data as we continue to develop and evolve the AI components of the Ometria Customer Data and Experience Platform, and continue on our journey of being the leading CDXP for enterprise retail brands.

Ometria’s CDXP has over a dozen AI features, and manages almost a billion first-party customer profiles. Ometria Architect™ is our unique AI-powered strategic insights product, leveraging 15 proprietary algorithms and trained on a dataset of 30 billion retail-specific data points. 

You’ll be Ometria’s leading AI and Data Science expert, reporting into the Chief Technology Officer and working closely with the Product Leadership team, as well as product managers, product designers, domain experts and engineers.

You will focus on ideating, designing and developing AI features as well as evolving Ometria’s proprietary Architect™ offering, ensuring that we achieve our commercial objectives of winning new business and retaining customers. 

Key outcomes:

• Ideate and design AI functionality - you will come up with and design AI features for the Ometria CDXP platform, focusing on the commercial objectives of winning new business and retaining customers. 
• Evolve Ometria’s proprietary Architect™ offering - you will identify and design improved elements of the Architect offering in order to drive increased adoption and value.
• Develop pragmatic, functional models - you will develop the models and algorithms necessary for any AI features, ensuring that they are functional, effective, and pragmatic.

Key responsibilities:

• Client and investor presentations - you will present Ometria’s AI offering to clients, prospects and investors, ensuring they are left confident of our AI offering and our approach. 
• RFPs and documents - you will write written responses and documents relevant to AI, as needed in order to win and retain clients.

Competencies and experience:

• AI product experience - Extensive experience owning, designing, and delivering commercial AI products.
• AI experience - Commercial expertise in machine learning and computational statistics, most likely with a relevant PhD.
• Retail experience - you have specific experience in retail / ecommerce / D2C marketing, and fundamentally understand how this kind of business works and therefore how it can be improved with AI
• Creative - you’re able to ideate and come up with creative ideas, whether for features or for solutions.
• Pragmatic - you demonstrate the ability to identify an optimal path and solution, focusing on time to value vs perfection. 
• Commercial - you demonstrate a clear understanding of the business priorities, and the ability to base your decisions on these.
• Strong communicator - you have excellent verbal and written communication skills and are very comfortable presenting to key commercial stakeholders.

• 30 days holiday + 1 day on your birthday (plus bank holidays)
• Mental Health Support (Spill, Calm)
• Cycle to work scheme
• Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection)
• Professional Development Fund
• Fully remote work policy

See more jobs at Ometria

Apply for this job

Who are we?

Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey.

Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more.

Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora.

We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others.

The role

We are looking to add an experienced Senior Project Manager to our Professional Services Team. You'll need to have experience of working with Enterprise and VIP clients in your role and be comfortable managing senior stakeholders with differing priorities. Your role will be to successfully integrate our largest customers onto our platform, creating and delivering complex project plans and align all internal and external stakeholders to your timelines and deliverables.

Key Responsibilities:

• Hands-on project management
• Process optimisation - create and maintain a unified and effective approach to customer onboarding, integration and ongoing happiness
• Reporting and visibility - provide clear visibility of project status and stakeholder happiness to the Director of PS, CS Manager and VP CS.
• Project delivery - supervision of a tech onboarding specialist
• Documentation - ensure all custom-built integrations are fully documented, with clear alerting and maintenance in place to ensure client happiness.

Key Outcomes:

• Positive integration-related client sentiment  - Ensure customer retention and positive integration-related sentiment by delivering fast and effective onboardings and ongoing integration projects. 

• Project management excellence -  you are aware of conflicting priorities between commercial and technical teams; you bring the teams together and drive projects to resolution.
• Retail experience - you’ve worked with retailers in a technical capacity, as a system integrator, implementation of ERP, or other retail specific technology that is embedded in multiple departments in an organisation. You understand the landscape of retail tech stack and its evolution.

• Commercial outlook  - you understand what retailers ultimately care about.  You understand their priorities and tech challenges.
• Stakeholder management -  you are able to hold a constructive conversation with sufficient gravitas with both Marketing senior stakeholder (CMO, Marketing Director) and Tech stakeholders (CTO, Director of Digital, tech agencies).
• Minimum 7 years of project management experience.

• 30 days holiday + 1 day on your birthday (plus bank holidays)
• Mental Health Support (Spill, Calm)
• Cycle to work scheme
• Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection)
• Professional Development Fund
• Fully remote work policy

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We are in search of an Enterprise Customer Solutions Manager to join our Customer team of strategic retail marketing experts dedicated to empowering our clients to leverage Ometria's Customer Data and Experience Platform for delivering exceptional customer experiences.

You will hold a pivotal role in driving value and success for your clients, reporting directly to the Vice President of Customer Success. Your responsibilities will encompass managing technical projects across a portfolio of our VIP customers. Your primary objective will revolve around nurturing C-Suite technical client relationships, ensuring maximum client satisfaction, and facilitating smooth technical project delivery to drive CRM revenue growth for some of the UK's most innovative retail businesses.

Key Outcomes:

1. Deliver Customer Retention :

• You will champion customer retention by proactively identifying and resolving technical challenges that could lead to negative sentiment, ensuring seamless project delivery, mitigating sentiment risks, advocating for clients, and communicating updates on technical integration wins and obstacles.

• You'll maximise customer value with Ometria by efficiently addressing needs by scoping and delivering solutions, peer validation, demonstrating platform expertise and tailored communication throughout. 

• You will strengthen client relationships, align aspirations, enhance visibility, and maintain trust through consistent delivery resulting in positive sentiment.

Key Responsibilities:

• Data audits - proactively drive integration and data accuracy success by providing comprehensive integration and data audits to clients, presenting opportunities to improve their tech stack and integrations with Ometria.
• Pre-emptive remediation - proactively preempt customer escalations and challenges by recognizing signals in sentiment risk and flagging customer challenges to Customer Success for remediation.
• Assist CS - Work collaboratively with Customer teams by providing insight and support when they have technical questions and readily joining other teams in speaking to their clients when needed.

Competencies and Experience:

• Minimum 5 years of technical account management experience in an enterprise software organization, preferably in the Retail and Ecommerce space.
• Exceptional Communication skills, adept at confidently presenting robust and thoughtful solutions to clients, and communicating effectively with diverse stakeholders, including C-Suite executives.
• Strong Client Management and Relationship-building skills, with a proven track record of delivering first-class customer service and exceeding client expectations.
• Data Literacy, comfortable working with and interpreting data sets to derive insights and build compelling narratives.
• Technical Understanding and Communication Proficiency, with the ability to adapt communication to stakeholders and a solid understanding of technical aspects relevant to Ometria's partnerships.
• Meticulous Prioritization and Self-Management skills, thriving in fast-paced environments and effectively managing multiple tasks under pressure while contributing collaboratively to ideas and initiatives.

• 30 days holiday + 1 day on your birthday (plus bank holidays)
• Mental Health Support (Spill, Calm)
• Cycle to work scheme
• Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection)
• Professional Development Fund

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