This is a temporary position that is anticipated to last from October 28, 2024 through April, 28, 2025.

We are musicians, athletes, coaches and teachers who truly believe in our mission to help people achieve their best. Our software platforms connect performers, instructors and creators enabling them to publish, teach and train using the principles of deliberate practice.

You may know us as TrainingPeaks, MakeMusic, TrainHeroic and Alfred Music. All these brands are under the Peaksware umbrella. TrainingPeaks develops software for coaches and athletes to track, analyze and plan endurance training. TrainHeroic develops software solutions for the strength and conditioning needs of coaches and athletes. MakeMusic develops software to transform how music is composed, taught, learned and performed. Alfred Music creates and publishes educational music to help teachers, students, professionals and hobbyists experience the joy of making music.

We would love to have you join our ever-growing team! All applicants will receive equal consideration for employment regardless of gender, race, national origin, age, sexual orientation, gender identity, physical disability, religion, or length of time spent unemployed.

General Summary

As Customer Support Representative, you will primarily be responsible for delivering an exceptional customer service experience by resolving customer inquiries, quickly and accurately via online communications to ensure customer satisfaction and retention. Your end goal is to increase the success of our clients as well as provide feedback on the customer experience.

You are a continuous learner with a hunger for knowledge. You approach challenges as opportunities to improve. You value team members’ input from all levels and you actively seek ways to support your colleagues.

Core Functions 

• Receive emails, and/or chats from customers to answer questions and resolve technical issues for our products and accurately record customer interactions within the ZenDesk environment.
• Support processing refunds and answering accounting-related questions using internal platforms, including, but not limited to, Zuora’s Braintree and UserVoice.
• Contribute to the knowledge base by creating and maintaining articles that effectively resolve customer questions and technical issues.
• Engage the customer to suggest the use of additional products when applicable.
• Collaborate cross-functionally within the team and across departments to achieve customer satisfaction goals.
• Influence the customer experience by providing feedback on the voice of the customer.
• Encourage and assist in the adoption of the ecosystem of products and features where appropriate.
• Partner with Marketing, Sales, Product, UX, and Engineering to provide exceptional service for customers.
• Submit and manage product issues and bugs to Product and/or Engineering as appropriate.
• Contribute to our customer-first approach by being open to assisting clients outside of regular business hours, which may include working occasional evenings and weekends.
• Assist in editing and updating technical and FAQ documentation.

The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Required Qualifications:

• Passion for endurance sports, health & fitness
• Experience using TrainingPeaks as an athlete and/or a coach
• Ability to troubleshoot and resolve technical software issues via telephone, email, chats, webinars etc
• Demonstrated effectiveness in verbal and written technical communication
• Superior customer service and problem-solving skills
• Maintaining a calm demeanor during escalated situations
• Ability to flex with changes in inbound contact volume, both seasonally and day-to-day, while also balancing additional duties and tasks
• Strong ability to multitask under minimal supervision
• Technical proficiency with PC and Mac platforms
• Strong organizational and time management skills

Desired Qualifications

• Experience as an endurance athlete
• Experience using downloadable training devices (eg. Heart rate monitors, GPS devices, power meters) with a working understanding of the data.
• Experience using Best Bike Split and/or WKO
• Customer-facing service experience, either in-person, via telephone, or via email/online communication
• Experience with ZenDesk

Degrees are not required, and we value all forms of continued education including traditional four-year degrees, post-graduate degrees, associate degrees, bootcamps, online training, professional certifications, self-teaching, and more.

Don’t meet every single requirement? Don’t worry. We still want to hear from you and encourage you to apply.

Compensation

Peaksware is committed to fair and equitable compensation practices. The hourly range for this role in Colorado is $14.49 - $24.15/hour. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, and certifications.

Please contactcareers@peaksware.comif you require a reasonable accommodation to review our website or to apply online.

Work Environment

This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

To view the Peaksware Privacy Policy, clickhere. By submitting an application, you acknowledge and agree to the Peaksware Privacy Policy.

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Are you ready to work on a product impacting millions of people? At TrainingPeaks our user base of athletes and coaches is growing rapidly. To meet their demands TrainingPeaks needs innovators, collaborators, and excellent engineers like you. Together we’re building the world’s best training platform. Join TrainingPeaks today.

You may know us as TrainingPeaks, MakeMusic, TrainHeroic and Alfred Music. All these brands are under the Peaksware umbrella. TrainingPeaks develops software for coaches and athletes to track, analyze and plan endurance training. TrainHeroic develops software solutions for the strength and conditioning needs of coaches and athletes. MakeMusic develops software to transform how music is composed, taught, learned and performed. Alfred Music creates and publishes educational music to help teachers, students, professionals and hobbyists experience the joy of making music.

We would love to have you join our ever-growing team! All applicants will receive equal consideration for employment regardless of gender, race, national origin, age, sexual orientation, gender identity, physical disability, religion, or length of time spent unemployed.

General Summary

As Senior Software Engineer, you will be responsible for creating and supporting sites and services that power our products, owning applications from inception through development, test, and release to production. You must be flexible and willing to take on whatever responsibilities are needed to regularly ship all of the company’s offerings.

In this role, you will contribute to our products by developing modular front & backend code in our frameworks, developing front & backend services and improving system scalability; adding new features to APIs; refactoring monolithic code to highly-cohesive, loosely-coupled components; and identifying performance bottlenecks across the entire system. You will be challenged to continue growing in your craft, and you will help us continually improve processes, software quality, and system performance. You will have the ability to drive and facilitate architecture / design discussions and decisions, inspire and mentor junior teammates, and bring new languages and skills to a smart and high-performing team.

You are a continuous learner with a hunger for knowledge. You approach challenges as opportunities to improve. You value team members’ input from all levels and you actively seek ways to support your colleagues.

You will sit directly with the Engineering Team and report to the Manager, Engineering.

Core Functions 

• Continuously deliver features that delight our growing and evolving customer base
• Address problems of scale to help us sustain current growth and prepare for the future
• Implement technical solutions that benefit the entire team
• Support our internal and external customers by developing stable, intuitive APIs
• Mentor more junior developers
• Review code written by team members to help ensure high-quality and performant code
• Join the on call rotation, approximately one week per quarter
• Help drive open and honest team communication, best practices and education in new technologies

The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Required Qualifications:

• Experience developing in SQL and C#, PHP, Ruby, Python, or a similar language
• Experience building complex web applications with JS, CSS, and HTML, including React or other similar libraries
• 5+ years of experience working on challenging problems in complex applications
• Experience addressing problems of scale
• Experience with CI/CD processes and tools such as TeamCity, Jenkins, etc.
• Experience refactoring applications and seeing architectural changes through from design to completion
• Experience with AWS or similar cloud technologies
• Strong written and verbal communication skills
• Demonstrated commitment to continuous improvement of yourself and your team

Desired Qualifications

• Experience with automated unit testing, and writing highly testable code

Degrees are not required, and we value all forms of continued education including traditional four-year degrees, post-graduate degrees, associate degrees, bootcamps, online training, professional certifications, self-teaching, and more.

Don’t meet every single requirement? Don’t worry. We still want to hear from you and encourage you to apply.

Compensation

Peaksware/TrainingPeaks is committed to fair and equitable compensation practices. The salary range for this role is $111,216 - $185,360. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, and certifications.

This role is eligible for variable compensation, including bonus.

Benefits and Perks

Health

• 100% company-paid Medical for employees with buy-up options
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Dependent Care Flexible Spending Account
• Paid Parental Leave
• Teladoc
• Employee Assistance Program (EAP)
• Additional coverage options such as accident and critical illness insurance and hospital indemnity

Disability and Life

• Company-paid Short Term Disability
• Company-paid Long Term Disability
• Company-paid Basic Life Insurance and AD&D
• Employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child

Additional

• 401(K)
• 401(K) Matching
• Pet Insurance
• 9 paid holidays annually and unlimited Flexible Time Off (FTO)
• Free TrainingPeaks, TrainHeroic, MakeMusic accounts, and Alfred Music product
• Access to the Performance and Recovery Center (PARC), our on-site fitness facility
• Employee only access to on-site locker rooms and showers
• Employee only access to secure, indoor bike storage
• Access to our onsite Music Studio
• An assortment of “grab’n go” fruit and snacks as well as on tap cold brew, kombucha, and beer.
• Beautiful onsite cafe that includes indoor and outdoor seating and lounge areas.
• Access to e-bikes available exclusively to Peaksware employees
• Significant investment in resources for employee growth and development
• Corporate discounts on select gym memberships and top brand gear
• Flexible work schedule in a culture of trust

Please contactcareers@peaksware.comif you require a reasonable accommodation to review our website or to apply online.

Work Environment

This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

To view the Peaksware Privacy Policy, clickhere. By submitting an application, you acknowledge and agree to the Peaksware Privacy Policy.

See more jobs at Peaksware

Apply for this job

Are you ready to work on a product impacting millions of people? At TrainingPeaks our user base of athletes and coaches is growing rapidly. To meet their demands TrainingPeaks needs innovators, collaborators, and excellent engineers like you. Together we’re building the world’s best training platform. Join TrainingPeaks today.

You may know us as TrainingPeaks, MakeMusic, TrainHeroic and Alfred Music. All these brands are under the Peaksware umbrella. TrainingPeaks develops software for coaches and athletes to track, analyze and plan endurance training. TrainHeroic develops software solutions for the strength and conditioning needs of coaches and athletes. MakeMusic develops software to transform how music is composed, taught, learned and performed. Alfred Music creates and publishes educational music to help teachers, students, professionals and hobbyists experience the joy of making music.

We would love to have you join our ever-growing team! All applicants will receive equal consideration for employment regardless of gender, race, national origin, age, sexual orientation, gender identity, physical disability, religion, or length of time spent unemployed.

General Summary

As a Senior Product Designer, first and foremost, you are a designer. You will be designing intuitive, meaningful and elegant design solutions for our coaching SaaS platforms and consumer athlete based product offerings. Your designs, guided by your intuitive experience in product design and informed by qualitative and quantitative research data will set the tone for a cohesive branded experience across our product offering. You’ll partner with your team engineering leader and product management from the kickoff of a project to the delivery of value to our customers. Discovering new opportunities and testing our assumptions with designed prototypes narrowing down to laser-focused incremental value delivery. You’ll be working alongside other designers providing guidance and initiating effective collaboration for raising the competencies of the team.

You are a continuous learner with a hunger for knowledge. You approach challenges as opportunities to improve. You value team members’ input from all levels and you actively seek ways to support your colleagues.

You will be embedded with the Product Team, work in close collaboration with the Product Manager, enabled by the UX Designer, and report to the Director of UX.

Core Functions 

• Guiding several diverse design approaches and validating the right solution with prototypes, validation testing and quantitative/qualitative customer research.
• Driving collaboration with Product Managers to define user problems and produce designs during all stages of the product life cycle — from the discovery of opportunities to the delivery of customer value.
• Facilitating collaboration for conceptual ideas, design rationale, and the specifics of the user-centered design process.
• Partner with Product Managers and Engineers to make product and design decisions inducted by research findings, market trends, business goals, and product design sense.
• Transforming divergent low-fidelity wireframe concepts, rapidly progressing into high-fidelity UI prototypes including design interactions, platform conventions, best practices and design rationale while narrowing down scope to validated solutions.
• Leading design reviews, communicating interaction design concepts to help define development requirements for the best product experiences.
• Pushing the bounds of visual language and experience elements, grounded in visual design principles.
• Assisting engineers in shipping high-quality experiences with detailed design specs, design reviews and regular communication.
• Mentoring within the broader design team to share feedback, maintain our design system and elevate overall product quality and design efficacy.
• Initiate user research initiatives, using quantitative and qualitative methods to evaluate the usability of design solutions and reduce our assumptions.

The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Required Qualifications:

• Minimum of 7 years experience conducting UX research and design.
• Facilitation of human-centered design principles and data-driven design strategies for mobile and web applications.
• Familiarity and usages of usability testing and customer research methodologies.
• Organizing and leading design reviews and workshops with cross-functional team members including, the Product Manager, UX Designer, and Software Engineers.
• Expertise with product design fundamentals such as, visual design principles, platform human interface guidelines, prototypes, mockups, pattern libraries and the use of industry standard tools, such as: Figma, Adobe Creative Suite, Sketch, Miro, and various design systems.
• Proven experience in developing design systems and style guides.
• Superior knowledge and execution of best practices and platform specific design/UI patterns for mobile and web app platforms.
• Strategizing with a Product Manager to set the expectations for research and design priorities to guide the team’s backlog priority, working collaboratively and independently.
• Effective design execution within an agile product development team.
• Design portfolio that reflects your ability to solve mobile and web design challenges using UX experience strategies, UI affordances, and visual design sensibilities.

Desired Qualifications

• Expertise in visual experience design with demonstrative examples of design principles (layout, typography, color theory, composition) and motion design concepts.
• Established designs supporting SaaS products and product led growth in consumer and business based markets.
• Passion for sports performance fitness tech.
• High level of contribution to the growth of the Product Design Team by providing guidance and mentorship.
• Expert proficiency in industry standard user research and analysis tools such as: UserZoom GO, Optimal Workshop, Maze, and SurveyMonkey.

Degrees are not required, and we value all forms of continued education including traditional four-year degrees, post-graduate degrees, associate degrees, bootcamps, online training, professional certifications, self-teaching, and more.

Don’t meet every single requirement? Don’t worry. We still want to hear from you and encourage you to apply.

Compensation

Peaksware/TrainingPeaks is committed to fair and equitable compensation practices. The salary range for this role is $107,065 - $178,441. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, and certifications.

This role is eligible for variable compensation, including bonus.

Benefits and Perks

Health

• 100% company-paid Medical for employees with buy-up options
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Dependent Care Flexible Spending Account
• Paid Parental Leave
• Teladoc
• Employee Assistance Program (EAP)
• Additional coverage options such as accident and critical illness insurance and hospital indemnity

Disability and Life

• Company-paid Short Term Disability
• Company-paid Long Term Disability
• Company-paid Basic Life Insurance and AD&D
• Employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child

Additional

• 401(K)
• 401(K) Matching
• Pet Insurance
• 9 paid holidays annually and unlimited Flexible Time Off (FTO)
• Free TrainingPeaks, TrainHeroic, MakeMusic accounts, and Alfred Music product
• Access to the Performance and Recovery Center (PARC), our on-site fitness facility
• Employee only access to on-site locker rooms and showers
• Employee only access to secure, indoor bike storage
• Access to our onsite Music Studio
• An assortment of “grab’n go” fruit and snacks as well as on tap cold brew, kombucha, and beer.
• Beautiful onsite cafe that includes indoor and outdoor seating and lounge areas.
• Access to e-bikes available exclusively to Peaksware employees
• Significant investment in resources for employee growth and development
• Corporate discounts on select gym memberships and top brand gear
• Flexible work schedule in a culture of trust

Please contactcareers@peaksware.comif you require a reasonable accommodation to review our website or to apply online.

Work Environment

This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

To view the Peaksware Privacy Policy, clickhere. By submitting an application, you acknowledge and agree to the Peaksware Privacy Policy.

See more jobs at Peaksware

Apply for this job

We are musicians, athletes, coaches and teachers who truly believe in our mission to help people achieve their best. Our software platforms connect performers, instructors and creators enabling them to publish, teach and train using the principles of deliberate practice.

You may know us as TrainingPeaks, MakeMusic, TrainHeroic and Alfred Music. All these brands are under the Peaksware umbrella. TrainingPeaks develops software for coaches and athletes to track, analyze and plan endurance training. TrainHeroic develops software solutions for the strength and conditioning needs of coaches and athletes. MakeMusic develops software to transform how music is composed, taught, learned and performed. Alfred Music creates and publishes educational music to help teachers, students, professionals and hobbyists experience the joy of making music.

Peaksware has been featured in BuiltInColorado’s Top 100 Companies list since 2017 and our brands have been recognized in Outside Magazine’s “Best Places to Work” multiple years in a row. Peaksware has also been honored as a part of Mogul’s “Top 1,000 Companies for millennial Women Worldwide”. We are proud of our company culture and of consistently being recognized, both locally and nationally, as a top workplace.

We would love to have you join our ever-growing team! All applicants will receive equal consideration for employment regardless of gender, race, national origin, age, sexual orientation, gender identity, physical disability, religion, or length of time spent unemployed.

About the Role: As an Account Executive, you will play a crucial role in accelerating revenue and business growth. Leveraging your knowledge of the music education marketplace, you will identify potential customers (Music Teachers & Fine Arts Stakeholders) and seek to build meaningful relationships with them. You will develop a deep understanding of their needs and desired outcomes and utilize your product expertise to successfully overcome doubts and obstacles, converting prospects into paying customers. This position will sit directly with the Sales team, work in close collaboration with the Customer Support and Customer Success Teams, Marketing Teams, and Product Teams, and report to the Sr. Manager of Sales.

About You: You care about making authentic, human connections with prospective customers and supporting them throughout the decision-making process. You are relentless and goal oriented, creative and confident, and you work well in a fast paced, ever-changing environment. Your ability to discern the needs and motivations of others makes you an excellent influencer, which ultimately converts these built relationships into paying customers.

Core Functions:

• Identify and prioritize target K-12 schools and districts with music programs, leveraging market research and industry insights
• Work closely with the Business Development Team to develop sales pipeline from prospective new accounts
• Initiate and maintain contact with prospects through, phone calls, emails, meetings, and other communication channels
• Make outbound calls, conduct product demos, and make proactive visits to pre-selected strategic target customers resulting in increased sales
• Educate prospects on our products, services, and the specific benefits
• Handle objections and identify opportunities to demonstrate value to prospects
• Manage the full sales cycle from lead generating and cold prospecting efforts, to managing and staying on top of your pipeline to deal negotiations and close

Other Responsibilities:

• Meet or exceed monthly, quarterly, and annual sales quotas and targets
• Provide clear and accurate visibility into pipeline performance resulting in increased accuracy of revenue forecasts
• Develop and maintain strong product knowledge, proactively learning new features, and product updates translating changes to value propositions and refining talk tracks
• Gather and take feedback from prospects internally, advocating for changes that reflect the needs of our customers and prospects
• Effectively manage your sales pipeline by keeping detailed records of customer information and interactions, sales activities, and progress toward sales goals in CRM
• Seamlessly transition paying customers to Customer Success

The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1-3 years experience in a SAAS sales capacity
• Experience in the music Saas industry or as musician and/or music educator
• Proficient problem solving and critical thinking skills with a bias toward making data-driven decisions
• Strong negotiation and influencing skills and results drive
• Strong communication and interpersonal skills in both written and verbal mediums
• Strong organizational skills, able to prioritize tasks appropriately and manage multiple projects simultaneously
• Self-starter, with a proven ability to take ownership of assignments while working closely with others in a fast-paced, time-sensitive environment
• Growth-mindset: track record of learning from mistakes, finding opportunity among challenges, and dedication to continuous improvement

Desired Qualifications:

• Familiarity with our products - MakeMusic Cloud (formerly SmartMusic)
• Working Knowledge of CRM tools
• Familiarity with Google Suite tools

Don’t meet every single requirement? Don’t worry. We still want to hear from you and encourage you to apply.

Compensation:

Peaksware/MakeMusic is committed to fair and equitable compensation practices. The range for this role in Colorado is $48,548 - $80,914. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, and certifications.

In addition to base salary, this position will be eligible for an attractive performance-based variable compensation plan.

Please contactcareers@peaksware.comif you require a reasonable accommodation to review our website or to apply online.

Work Environment:

This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources.

Travel:

Willingness and ability to travel up to 15% of the time. Anticipated travel to include internal company events, meetings and training as well as customer events, trade shows and customer visits.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

To view the Peaksware Privacy Policy, clickhere. By submitting an application, you acknowledge and agree to the Peaksware Privacy Policy.

See more jobs at Peaksware

Apply for this job