Cash is old school. Out of pocket expenses suck. Workplaces need to be more trusting, progressive and – that's right, we're gonna say it – fun. And that's what we're here to do. But we need your help.

We, at Pleo, are looking for a hands-on Manager of Customer Success to join our amazing Central Europe regional team. 

Welcome to the Manager of Customer Success role, we are looking for the right talent with solid experience!

As a Manager of Customer Success for the Central Europe region you will manage a team of CSMs that manage day to day operations and long term business relationships with our Mid Market customers. We are looking for a customer- centric and experienced leader that will have an impact on our growth by leading, coaching and developing our CSMs. This position reports directly into our Director of Mid-market Customer Success.

You will need to have the ability to develop excellent working relationships with other teams internally. Specifically, strong partnerships with our Sales, Marketing and Product teams will be key to this role. You’ll be a constant advocate for our customers, looking out for them every step of the way. 

About the team

Customer Success Managers are responsible for healthy adoption of our products and services and positions Pleo to meet the current and future business requirements of our customers. CSMs play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements. You will be managing a team of 5 people. 

To excel in this role, you should possess the skills and confidence needed to organise your team effectively, ensuring the delivery of an exceptional customer experience. You’ll be responsible for continually seeking ways to provide customers with the information they need at the right time. Both you and your team should adopt a data-driven approach, with an emphasis on experimentation, measurement and iteration in our one-to- many communication strategies, such as video guides, email campaigns and webinars.

On top of that, we are looking for someone with the ability to combine passion and experience for leading and coaching people, with strong guidance in all Customer Success related activities with a customer obsessed mindset. We could ramble on and on, but that’s really it! If you’re an experienced people leader and bring an unparalleled level of passionate and experience to Customer Success, then we might be on to something big here ???? 

Responsibilities: 

• Hire, coach and develop the most amazing CSM team this world has ever seen! ????
• Partner with other CSM and leaders across Pleo to further refine structure, systems, and resources to successfully support our Mid-market and Enterprise customers.
• Own your team's metrics (net retention,, product adoption, customer advocacy , you know as you’ve done this before) and drive the plan to and exceed our expectations ????
• Work closely with internal teams (Support, Marketing, Sales, Product) to align priorities, collaborate on customer needs and opportunities, and deliver early and increasing value over time.
• Advocate for the best customer experience ???? Be the guiding-light for your team and to other Pleoers when it comes to serve as the customer's advocate.

What we need from you: 

• This is not an entry level position. We need someone with strong background in Customer Success and a proven track record leading a team 
• Proven experience in building and managing a high performing team in B2B SaaS companies
• Excellent people leader, able to hire, inspire, hold accountable and develop an elite team
• Passionate about providing an exceptional customer experience with a list of examples for how you stand out from the crowd
• You are a strong team player, self - starter who thrives in a fast-paced, and high growth start up experience
• Outstanding organisational and project management skills, and the ability to manage multiple tasks and requests
• Experience with CS and CRM tools (Hubspot, Salesforce, CS tools, Data Visualization, etc.)
• Software experience is a must, SaaS experience is ideal

Pleo is ramping up its presence in Chennai, we already have a sizeable customer experience team on the ground and now we are looking to leverage the engineering expertise in the region as well. To strengthen our efforts we are now looking to add an Engineering Director to our global senior engineering management team.

In this role we believe that you focus on some key areas like;

• You will be responsible for engineering recruitment in the region by using your established brand from the tech industry in India.
• You bring strong experience in the product-led space with previous experience collaborating with teams of engineers building the acquisition, onboarding and growth spaces.

Also, being an Engineering Director at Pleo means that you have a seat on the senior engineering management team. This means that you get to impact company-wide engineering efforts, e.g. how we keep our tech strategy alive and what goes in it. Pleo’s engineering team is close to 200 people so it is a sizeable organization for you to have an impact on.

Your leadership style:

• We always say that we hire anyone who we would want to be our boss, irrespective of the role they’re in (from Customer Support student workers to co-founders!). That should be the feeling we’re left with when any of us speak to you.
• We are looking for someone who cares deeply about individuals as human beings - we focus on authentic leadership and are actively trying to develop ourselves in this space.
• We hope that you will be able to show vulnerability, radical transparency, and a listening ear to those around you.
• We truly believe that with this type of style you and your team will set an incredible path forward - and that path will get us to incredible places. We want an engineering director whose team will be standing on the top of the mountain with them - celebrating together and not left behind exhausted on the path below.
• We want you to help your team(s) through the journey of becoming high-performing, building trust among the members in the team, and helping them fine-tune their processes.

You will thrive in this role if you:

• Have a passion for people management. You work to see your team and individuals growing and shipping great software
• You like to work with cross-functional teams and other stakeholders to align engineering functions with product & business direction and goals. You think like a technologist in the core and optimise for both customers and the business.
• Enjoy design and optimisation of teams and processes to maximise their efficiency. You are comfortable stepping into technical discussions or taking important stakeholder meetings to remove roadblocks allowing the team to move forward.
• You are a strong communicator, with both technical and commercial stakeholders.
• You’re a technologist at heart. We work in cross-functional teams in product and engineering: each team is made up of co-founders from product and engineering - and joined by designers, coders, and maybe even some people from commercial.

What this Role entails:

• Work and represent engineering efforts in the product-led space and represent the space in senior engineering management team.
• Use your local knowledge and brand in Chennai to help recruit local engineering talent. 
• Drive a customer-centric & solution-oriented mindset.
• Continuously improve the environment and processes for how we build our product.
• Align technology direction within your area, with other areas as well as with the overall technology direction of the company.
• Represent engineering in key initiatives and projects within the department or across the company and ensure they get delivered.
• Design the organization, and objectives and hold a high standard in people, delivery, and technology.

Compensation

• We offer a salary of87 LPA (lakhs per annum) 
• We also offer you a stake in the company through the warrants (Danish version of Stock Options), details are shared by the talent team during the interview process.

Show me the benefits!

• Your own Pleo card (no more out-of-pocket spending!)
• Lunch is on us - with catering in our Lisbon, Copenhagen, and London offices or a monthly lunch allowance paid directly together with  your salary in other markets ????
• Private health insurance to ensure you’re fit in body and mind to do your best work
• We offer 25 days of holiday + your public holidays
• Flexibility/remote working options
• Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care
• Option to purchase 5 additional days of holiday through a salary sacrifice
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far  ❤️‍????
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously 
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work ????
• All of us have a stake in Pleo’s success - ask us about our equity grant scheme

Pleo’s Risk & Compliance team is looking for reinforcements to help us maintain high standards of compliance and security - which you will do by supporting across the organization in the development and implementation of systems and controls necessary to mitigate the risks of the organization being used in connection with money laundering, proliferation financing, sanctions, the financing of terrorism and fraud. 

We’re a diverse team with background in law, risk and anti-money laundering and we have already made significant progress in setting the foundation for building out a solid and charismatic function with the ability to keep this rocket ship on the right trajectory, while also making sure we keep on loving our jobs. We're on the lookout for a skilled and forward-thinking Financial Crime Officer to join our Risk and Compliance team at Pleo. In this role, you’ll be working directly with 1st Line of Defense teams, the product organization (product managers, engineers, designers) and 2nd Line of Defense teams to ensure that strategy for compliance knowledge is in line with the size, scale, nature and proportionality of the needs at hand. If you’re passionate about delivering assurance, training, guidance and advice, and conducting horizon scanning, then this opportunity is for you! 

You'll be supporting both our MLRO and Deputy MLRO in strategic initiatives to ensure that Pleo’s financial crime systems and control frameworks remain fit for purpose. This position is a critical to our success; you will be a crucial colleague who will learn everything about our rocket ship inside and out ????

Please note that this role is a 12 month Fixed Term Contract.

Reporting directly to our MLRO, you will be responsible for

• Assist in the provision of financial crime related guidance to & respond to financial crime related queries from internal and external stakeholders.
• Assist in performing financial crime risk assessments and other related tasks to mitigate financial crime risks within Pleo.
• Support in the investigation of all reported SARs and any external investigation queries
• Conduct 2nd Line Compliance Monitoring and assurance activities, identifying trends in relation to payments - eg identify increase in high risk geographical spend at high level and reporting to the MLRO of identified risks and changes
• Support the smooth running of the Financial Crime Compliance team meetings, ensuring an agenda is sent out to attendees in advance of the meeting.
• Assist in the monitoring of changes in regulations and regulatory guidance applicable to financial crime and take follow up actions, including advising business leaders, directing the appropriate areas to implement or amend policies,  procedures and/or processes to address regulatory requirements, and challenging the implementation plan as needed.

We believe you'll thrive in this role if you have

• A strong understanding of AML/CTF requirements and financial crime risks in a FinTech/Financial Services sector;
• Strong analytical and research skills;
• Experience of AML/KYC/Due Diligence and monitoring processes and systems;
• A recognised AML/Compliance qualification (desirable but not essential);
• Excellent communication skills, written and verbal;
• Strong decision making capabilities;
• The ability to be a strong team player;
• The ability to work in a fast paced environment;
• A high level of integrity and confidentiality;
• Minimum five years of experience of working in an equivalent financial service institution.

Show me the benefits!

• Your own Pleo card (no more out-of-pocket spending!)
• Lunch is on us - with catering in our Lisbon, Copenhagen and London offices or a monthly lunch allowance paid directly together with  your salary in other markets ????
• Private health insurance to ensure you’re fit in body and mind to do your best work
• In Spain/Portugal, we offer 25 days of holiday + your public holidays
• For our Risk & Compliance Team, we offer full flexibility around remote working
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far  ❤️‍????
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously 
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work ????
• All of us have a stake in Pleo’s success - ask us about our equity grant scheme

#LI-Remote

Transparent, Insightful, Self-serve, and Reliable – that's how we want everyone in Pleo to feel about our data. So, that's all you have to optimise for in this role, sounds easy, right?

Our data platform team is on a mission to ensure data is embedded into every single thing we do for our customers and employees. Our team knows data is the lifeblood of our organisation. Ready to step boldly forward with us on this journey? Then you're in the right place.

But wait, you haven't heard of Pleo before? Really?

Who We Are

To get you off to a good start, let’s just say we’re saying goodbye to an outdated business process that’s been around forever – dreaded spend management.

We do this by helping customers delegate employee spending through a business spending platform. This means no more out-of-pocket spending, encouraging autonomy and trust in employees, and taking a huge burden off the finance team. You'll be building the SaaS tool (company spending solution) that comes with physical pre-paid cards (yes, with a fintech twist) distributed to all employees of the company. The best part? We're all users of Pleo ourselves, so it's a highly applicable tool. It impacts anyone in a company who spends money on behalf of the business – be it a coffee with clients or a Mac for a new hire.

Because we put the employee at the centre of all this, you'll find us to be user-obsessed (don’t take our word for it – check out our Trustpilot page: Trustpilot Pleo Reviews). We place ourselves in the user's position every day and try to minimise the major pains they feel.

To do all of this, we believe data should be available for everyone to:

• Gain Insights About Customers: We aim for data transparency to enable team members to obtain comprehensive insights into customer behaviours, preferences, and needs. This information helps us tailor our services and enhance customer satisfaction.
• Enhance Day-to-Day Operations: Reliable data should be accessible to improve the efficiency and effectiveness of daily operations. This includes streamlining processes, identifying areas for improvement, and making informed decisions that benefit the overall workflow.
• Build Customer Features: Data-driven insights are essential for developing and refining features that meet customer demands. By leveraging accurate and timely data, we can innovate and deliver functionalities that enhance user experience and value.
• Ensure Data Security and Compliance: It's vital for everyone to trust that the data they use and generate is handled securely and in compliance with relevant regulations. This means implementing robust data protection measures to safeguard sensitive information and maintain trust.

We are on one hell of a journey – our growth and pace of change will either terrify or delight you. We’re looking for someone inspired and energised by this type of challenge. Someone longing to be part of a journey like ours.

What Does This Role Entail?

You will be leading a data platform team at the core of Pleo. You will own the exploration of new functionality and, together with the team, drive the day-to-day delivery. In this role, you can expect to:

• Regularly meet with internal customers across our organisation to understand their problems and needs.
• Set product strategy and vision in collaboration with your team and senior leaders.
• Define KPIs for the team and success metrics for features to validate impact.
• Identify opportunities and design solutions to validate ideas and gain learnings to inform future development.
• Assist in managing the third-party providers we use.
• Continuously work with your Engineering Manager counterpart to improve team productivity.
• Lead cross-functional collaboration to facilitate and deliver projects with the team alongside engineering, data analytics, data & analytics engineering, product and operations teams to ensure alignment and successful delivery of platform features.
• Scope and deliver on initiatives that help support scaling the platform architecture and enablement in the organisation.
• Manage Platform roadmap, leading the integration of emerging technologies and taking responsibility for delivery, resource allocation and Agile best practices. 

Is There More Cool Stuff?

Absolutely! In this role, you will be part of a team of 12 talented analytics and data engineers. The team is distributed across Europe.

You’ll Thrive in This Role If You:

• Have experience leading platform enablement teams from a technical and product perspective.
• Have hands-on backend engineering experience in at least one server-side language (Python or Kotlin preferred) 
• Are comfortable navigating cloud services such as those hosted by AWS or GCP and supporting Infrastructure as Code tools such as Terraform
• Are comfortable taking ownership of technical delivery, owning technical projects from start to finish alongside a technical team 
• Have shaped up best practices for developer experience, cyber security and compliance
• Have experience in Agile methodologies coaching and best practices
• Have relentless focus on getting results and a strong entrepreneurial drive.
• Are a strong communicator and storyteller who can bring clarity and inspire.
• Are a people person who wants to have fun at work and likes developing co-workers by creating a culture of inclusivity where authenticity is valued and celebrated.
• Love when things just click and the team is shipping.
  
  

Join us on this exciting journey!

Let’s face it: out-of-pocket expenses suck. And manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel. At Pleo, we’re on a mission to change this. We’re here to make spend management surprisingly effective and empowering – for finance teams and employees. But.. we need your help!

What do we need?

As part of our growing Revenue Operations domain, we have established a team called Business Architecture & Technology. This team will focus on optimising processes, data, and tools for our commercial part of the business (Marketing, Sales, Partnerships & Customer Experience). For this team, are looking for a best in class Data Operations Engineer to join our new Hub in Chennai, India on a hybrid working arrangement.

Your role in this will be to help us design and implement new data structures and integrate new tools to support this. Think of it as this - we need to make sure the commercial aspect of Pleo is happening as smoothly and efficiently as possible. We achieve this by designing and maintaining the tech stack, extensions, and related processes. We are a leading design customer of many vendors and always aim to push our tools above and beyond. 

In Pleo, Revenue Operations is a cross-functional discipline that goes across many areas, such as the demand and opportunity management process, sales planning and forecasting, and monitoring business performance. Hence, this is a unique opportunity to learn more about the many different aspects of running a business, the decision processes and prioritisation needed to execute strategic projects, and insights into where the company is going - almost like a front-row seat!

What to expect in the role ????

In numbers: 75% of your time will be spent working with our data models, data pipelines and creating easy-to-understand and readable documentation, while the other 25% of the time will be discussing priorities with our stakeholders.

• You will design, develop and maintain high-quality, scalable data pipelines and datasets for commercial teams.
• Own the ETL and rETL (reverse ETL) processes and enable data activation in your stakeholders' projects.
• Optimise performance and scalability of existing data pipelines and datasets through code refactoring and infrastructure improvements.
• Collaborate with internal teams to understand business requirements and translate them into technical specifications.
• Troubleshoot and resolve issues related to HubSpot, Vitally and Iterable configuration, resolving bugs and tickets that might rise.

What we need from you:

• Minimum of 1 year of professional experience as a data engineer, data analyst or a proven track record working as an analyst in a similar operations position.
• Business understanding of what data activation means and how your work impacts commercial teams in the front line (such as Sales, Marketing and Customer Success).
• Good understanding and hands-on experience with SQL. Understanding of dbt.
• Experience writing digestible and accessible documentation for your stakeholders.
• Experience building or maintaining ETL pipelines with Python, nodeJS is a plus.
• Familiarity with Agile development methodologies and tools (e.g., Scrum, Kanban).
• Willingness to learn new technologies and languages.
• Ability to work independently and contribute to multiple projects simultaneously, delivering high-quality results within deadlines.
• Familiarity with database systems and structures (e.g. PostgreSQL, BigQuery).
• Excellent problem-solving skills and the ability to debug and resolve complex technical issues efficiently.
• Strong communication skills, both written and verbal in English (our company language), with the ability to effectively collaborate with cross-functional teams.
• Familiarity with: Census, Fivetran, dbt, Airflow, Castor, HubSpot, Vitally.

Show me the Benefits!

• Your own Pleo card (no more out-of-pocket spending!)
• A monthly allowance of €55 per month (INR equivalent) towards your lunch ????
• Hybrid, flexible working arrangement
• 25 days of PTO + public holidays
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far  ❤️‍????
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously 
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work ????

Engineers are the backbone of all we do at Pleo. Without these wildly brilliant people, we don’t have a thing. And with all this growth we are looking for some wicked talented engineering talent to support and lead our product in some pretty exciting (and experimental!) directions.

This means finding people who know server-side languages like the back of their hand. People who devour cloud environments for breakfast, have dipped a toe (even jumped right in) to DevOps, and who delve into relational databases and shell scripting like it aint no thang.

But it’s not just about being a master of your craft, it’s about ownership, and taking the lead on large projects such as product launches, managing migrations, and building core components used across the company. Sometimes it gets a bit crazy over here, so you might need to whip that compass out to navigate ambiguity and manage scope - the team will look to you to create a clear path forward.

We also believe that you care deeply about your customers, no matter if that is people using Pleo to do their expenses, to administrate employees within the Pleo platform, or if you are providing an API to an internal team. We so strongly believe in this that this is one of our core values at Pleo.

Mostly, we’re looking for people others can look up to and learn from - you’ll set the standard for the team, not just in code but in culture too. At Pleo our culture is pretty special to us, and we value trust and transparency like you wouldn’t believe. Plus, you know, we want to enjoy what we do and who we are working with because duh.

We’re up for it, are you?

You know your way around

• Server-side languages (we mostly use Kotlin and TypeScript, but we know you can learn new languages)
• Cloud environments/distributed systems/microservices (AWS, Google Cloud, Kubernetes)
• Relational databases (e.g. PostgreSQL)
• Test frameworks (Cypress, JUnit, Testcontainers)
• Observability and monitoring (Datadog)
• DevOps culture and tools (GitHub Actions, Gradle, Terraform)

Your colleagues would say you

• Work in English with ease (it's our company language)
• Never stop being curious and love learning about new languages/frameworks/ways of working
• Are experienced in solving complex technical challenges, both small and at scale
• Ensure a high bar for quality and reliability on your team
• Coach others on your team to help them develop as engineers
• Advocate for a more thorough code review process than a quick scroll to the bottom of the page and a “LGTM!”
• Don’t just write code, you help to design the overall solution
• Are someone they like having a coffee with (virtual or not)

Show me the benefits!

• Your own Pleo card (no more out-of-pocket spending!)
• Lunch is on us - with catering in our Lisbon, Copenhagen and London offices or a monthly lunch allowance paid directly together with  your salary in other markets ????
• Private health insurance to ensure you’re fit in body and mind to do your best work
• We offer 25 days of holiday + your public holidays
• For the engineering team, you have the flexibility to work remotely from home/ our office.
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far  ❤️‍????
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously 
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work ????
• All of us have a stake in Pleo’s success - ask us about our equity grant scheme

Pleo’s Risk & Compliance team is looking for reinforcements to help us maintain high standards of compliance and security - whether it’s for our customers, our regulators (the Danish Financial Supervisory Authority and the UK’s Financial Conduct Authority), our partners, our investors (present and future) or our employees and internal stakeholders.

We’re a great team with background in law, risk and anti-money laundering and we have already made significant progress in setting the foundation for building out a solid and charismatic function with the ability to keep this rocket ship on the right trajectory, while also making sure we keep on loving our jobs.

We are looking for a skilled and knowledgeable individual to join our Second Line Risk and Compliance team as a Risk Analyst (Credit and Enterprise). You'll play a pivotal role in shaping and enhancing our risk management strategies and oversight function, ensuring excellence in handling risks across everything we do. 

As a key member of our Second Line Risk and Compliance team, you will contribute to our overall success by leveraging your expertise in credit risk management to empower Pleo, ensuring the effective management of credit risk exposures, and maintaining them within acceptable levels. Your responsibilities will also include leveraging your risk management skills within the broader enterprise risk management function. It'll be a great development opportunity to be engaged in assessing overall group risks, ensuring a comprehensive and cohesive approach to risk management across Pleo.

What you'll get up to

As a Risk Analyst (Credit and Enterprise) at Pleo, you will have a critical role in ensuring the robustness and effectiveness of our Enterprise Risk Management framework. You will provide a second line of defense support and oversight of credit products and offering within our credit portfolio, ensuring effective credit risk management practices and compliance with regulators and industry standards. Your responsibilities will include:

• Credit Analysis: Apply credit analysis expertise to understand the risk profile of our clients. Evaluate financial statements, credit reports, and other pertinent information to ascertain credit risk, providing a Second Line response to proposals from Credit teams. 
• Performance Monitoring:Together with the business units (Credit teams), establish key performance and risk indicators (KPIs and KRIs), and monitor performance against these metrics, including through providing oversight reporting and escalating cases of concern.
• Cross-Functional Collaboration: Collaborate with cross-functional teams to ensure up to date risk assessments and reporting. This will mean working with different stakeholders with different backgrounds, and being able to communicate and influence towards successful risk management. 

What You Need To Succeed

• Demonstrable experience in credit risk management, ideally within banking, financial institutions or consulting.
• Proven ability to assess and supervise credit portfolios.
• Understanding of credit products and risk management frameworks.
• Proficiency in data analysis and reporting, ideally in risk-related environments.
• Self-starter, who loves producing top-quality work and holds themselves to the highest standards.
• Proficiency in both spoken and written English.
• Embraces diversity and respects cultural differences.

Show me the benefits!

• Your own Pleo card (no more out-of-pocket spending!)
• Lunch is on us - with catering in our Lisbon office or a monthly lunch allowance paid directly together with your salary in Madrid ????
• Private health insurance to ensure you’re fit in body and mind to do your best work
• In Madrid/Lisbon, we offer 25 days of holiday + your public holidays
• For our Risk & Compliance team, we offer full flexibility around remote working
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far  ❤️‍????
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously 
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work ????
• All of us have a stake in Pleo’s success - ask us about our equity grant scheme

#LI-Remote

We are looking for our next Engineering Director to join our Platform Domain, specifically within a group of teams called the Developer Platform Group. This consists of Security, Developer Experience, SRE, and Backend Core teams. You’ll work closely with these teams and cross-team collaboration is encouraged. This gives you a wonderful opportunity to continue to grow in your role and both widen and deepen your skills.

In this role, you will work with our core infrastructure, everything from how our cloud providers (AWS and GCP) are configured through Terraform to how our microservices are deployed to Kubernetes. 

You’re responsible for delivery and outcomes across multiple engineering teams. You foster the environment in which engineers perform at their best and grow both as individuals and as a team. You do so by making sure each team member is clear on what we expect and how they can grow, by making sure our processes are helping rather than standing in the way, and by working with all engineers ensuring we are building high-quality software.

Your leadership style:

• We always say that we hire anyone who we would want to be our boss, irrespective of the role they’re in (from Customer Support student workers to co-founders!). That should be the feeling we’re left with when any of us speak to you.
• We are looking for someone who cares deeply about individuals as human beings - we focus on authentic leadership and are actively trying to develop ourselves in this space.
• We hope that you will be able to show vulnerability, radical transparency, and a listening ear to those around you.
• We truly believe that with this type of style you and your team will set an incredible path forward - and that path will get us to incredible places. We want an engineering manager whose team will be standing on the top of the mountain with them - celebrating together and not left behind exhausted on the path below.
• We want you to help your team(s) through the journey of becoming high-performing, building trust among the members in the team, and helping them fine-tune their processes.

You will thrive in this role if you:

• Have a passion for people management. You work to see your team and individuals growing and shipping great software
• You like to work with cross-functional teams and other stakeholders to align engineering functions with product & business direction and goals. You think like a technologist in the core and optimise for both customers and the business.
• Enjoy design and optimisation of teams and processes to maximise their efficiency. You are comfortable stepping into technical discussions or taking important stakeholder meetings to remove roadblocks allowing the team to move forward.
• You are a strong communicator, with both technical and commercial stakeholders.
• You’re a technologist at heart. We work in cross-functional teams in product and engineering: each team is made up of co-founders from product and engineering - and joined by designers, coders, and maybe even some people from commercial.

What this Role entails:

• Work closely with the engineers in the SRE team offering support and guidance. 
• Ensure that the SRE team remains a high performing team and explore ways to improve and help the team excel
• Be the Developer Group Platforms Leads right hand in the domain and also take on one manager as a direct report
• Be the SRE teams representation within the Senior Engineering leadership group, contributing to Pleo’s overall Engineering success
• Drive a customer-centric & solution-oriented mindset.
• Continuously improve the environment and processes for how we build our product.
• Align technology direction within your area, with other areas as well as with the overall technology direction of the company.
• Represent engineering in key initiatives and projects within the department or across the company and ensure they get delivered.
• Design the organization, and objectives and hold a high standard in people, delivery, and technology.

Show me the benefits!

• Your own Pleo card (no more out-of-pocket spending!)
• Lunch is on us - with catering in our Lisbon, Copenhagen, and London offices or a monthly lunch allowance paid directly together with  your salary in other markets ????
• Private health insurance to ensure you’re fit in body and mind to do your best work
• We offer 25 days of holiday + your public holidays
• Flexibility/remote working options
• Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care
• Option to purchase 5 additional days of holiday through a salary sacrifice
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far  ❤️‍????
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously 
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work ????
• All of us have a stake in Pleo’s success - ask us about our equity grant scheme

- #LI_DNI

Engineers are the backbone of all we do at Pleo. Without these wildly brilliant people, we don’t have a thing. And with all this growth we are looking for some wicked talented engineering talent to support and lead our product in some pretty exciting (and experimental!) directions.

This means finding people who know server-side languages like the back of their hand. People who devour cloud environments for breakfast, have dipped a toe (even jumped right in) to DevOps, and who delve into relational databases and shell scripting like it aint no thang.

But it’s not just about being a master of your craft, it’s about ownership, and taking the lead on large projects such as product launches, managing migrations, and building core components used across the company. Sometimes it gets a bit crazy over here, so you might need to whip that compass out to navigate ambiguity and manage scope - the team will look to you to create a clear path forward.

We also believe that you care deeply about your customers, no matter if that is people using Pleo to do their expenses, to administrate employees within the Pleo platform, or if you are providing an API to an internal team. We so strongly believe in this that this is one of our core values at Pleo.

Mostly, we’re looking for people others can look up to and learn from - you’ll set the standard for the team, not just in code but in culture too. At Pleo our culture is pretty special to us, and we value trust and transparency like you wouldn’t believe. Plus, you know, we want to enjoy what we do and who we are working with because duh.

We’re up for it, are you?

You know your way around

• Server-side languages (we mostly use Kotlin and TypeScript but we know you can learn new languages)
• Cloud environments/ distributed systems/ microservices (AWS, Google Cloud, Kubernetes)
• Relational databases (e.g. PostgreSQL)
• Testing frameworks (Cypress, JUnit, Testcontainers)
• Observability and monitoring (Datadog)
• DevOps culture and tools (GitHub Actions, Gradle, Terraform)

Your colleagues would say you

• Work in English with ease (it's our company language)
• Never stop being curious and love learning about new languages/ frameworks/ working styles
• Have experience solving complex technical challenges at scale
• Ensure a high bar for quality and reliability on your team
• Coach others on your team to help them develop as engineers
• Advocate for a more thorough code review process than a quick scroll to the bottom of the page and a “LGTM!”
• You don’t just write code, you help to design the overall solution
• Would be a person that they would actually like to have a coffee with (virtual or not)

Show me the benefits

• Your own Pleo card (no more out-of-pocket spending)
• 2500 EUR yearly in FlexBenefits, we believe that you know what benefits make the biggest impact for you.
• Ability to work remotely or onsite if you want to
• Yearly trips to somewhere for team camps
• Investment in learning & developing

And here are some other nice gestures that we do

• Sponsored lunch
• 25 days holidays (annual)
• Loads of weird and wonderful niche communities to join in the company (we’re talking guerrilla gardening, liquids tasting, the Pleo band, learning to code initiatives, beer brewing, skiing, that type of thing)
• Wild enthusiasm and encouragement from us if you want to host MeetUps, events, etc - we’ll help (venue, food, etc.)

#LI-REMOTE

Engineers are the backbone of all we do at Pleo. Without these wildly brilliant people, we don’t have a thing. And with all this growth we are looking for some wicked talented engineering talent to support and lead our product in some pretty exciting (and experimental!) directions.

This means finding people who know server-side languages like the back of their hand. People who devour cloud environments for breakfast, have dipped a toe (even jumped right in) to DevOps, and who delve into relational databases and shell scripting like it aint no thang.

But it’s not just about being a master of your craft, it’s about ownership, and taking the lead on large projects such as product launches, managing migrations, and building core components used across the company. Sometimes it gets a bit crazy over here, so you might need to whip that compass out to navigate ambiguity and manage scope - the team will look to you to create a clear path forward.

We also believe that you care deeply about your customers, no matter if that is people using Pleo to do their expenses, to administrate employees within the Pleo platform, or if you are providing an API to an internal team. We so strongly believe in this that this is one of our core values at Pleo.

Mostly, we’re looking for people others can look up to and learn from - you’ll set the standard for the team, not just in code but in culture too. At Pleo our culture is pretty special to us, and we value trust and transparency like you wouldn’t believe. Plus, you know, we want to enjoy what we do and who we are working with because duh.

We’re up for it, are you?

You know your way around

• Server-side languages (we mostly use Kotlin and TypeScript but we know you can learn new languages)
• Cloud environments/ distributed systems/ microservices (AWS, Google Cloud, Kubernetes)
• Relational databases (e.g. PostgreSQL)
• Testing frameworks (Cypress, JUnit, Testcontainers)
• Observability and monitoring (Datadog)
• DevOps culture and tools (GitHub Actions, Gradle, Terraform)

Your colleagues would say you

• Work in English with ease (it's our company language)
• Never stop being curious and love learning about new languages/ frameworks/ working styles
• Have experience solving complex technical challenges at scale
• Ensure a high bar for quality and reliability on your team
• Coach others on your team to help them develop as engineers
• Advocate for a more thorough code review process than a quick scroll to the bottom of the page and a “LGTM!”
• You don’t just write code, you help to design the overall solution
• Would be a person that they would actually like to have a coffee with (virtual or not)

Show me the benefits

• Your own Pleo card (no more out-of-pocket spending)
• 2500 EUR yearly in FlexBenefits, we believe that you know what benefits make the biggest impact for you.
• Ability to work remotely or onsite if you want to
• Yearly trips to somewhere for team camps
• Investment in learning & developing

And here are some other nice gestures that we do

• Sponsored lunch
• 25 days holidays (annual)
• Loads of weird and wonderful niche communities to join in the company (we’re talking guerrilla gardening, liquids tasting, the Pleo band, learning to code initiatives, beer brewing, skiing, that type of thing)
• Wild enthusiasm and encouragement from us if you want to host MeetUps, events, etc - we’ll help (venue, food, etc.)

- #LI_DNI

At Pleo, we're revolutionising how companies handle their spending and communications. We're eliminating out-of-pocket expenses and empowering finance teams and employees with tools that enable autonomy and trust. As a Senior Software Engineer in the Product-led Tooling team, you'll be at the forefront of crafting innovative solutions that drive our vision and mission forward.

About the Role ????

As a Senior Software Engineer within the Product-led Tooling team, you will be at the intersection of communication and innovation at Pleo, contributing to a project that facilitates a seamless user experience. You’ll take the lead in designing and implementing our new backend system for "Communications as a platform," and concurrently, establish an AI tooling framework that will empower other teams to integrate AI into their operational workflows. This role is based in India, and is  fully remote ???? 

What You'll Do:

• Participate in the architecture design and implementation of a new backend "Communications as a platform" service, optimising integration with Iterable and ensuring cohesiveness across all communication channels.
• Shepherd the transition of existing email workflows from current systems to the newly implemented platform, ensuring efficiency and continuity.
• Work on the AI tooling aspect, creating an enabling environment for other teams in the domain (business unit) to incorporate AI into their functions, thereby enhancing the automation and intelligence of their systems.
• Consult and collaborate with different teams across Pleo to identify opportunities for AI applications and provide the necessary tools and guidance to embed AI seamlessly into their processes.
• Pioneer the AI tooling infrastructure within our domain.
• Tackle strategic challenges and create elegant solutions for commercial teams, for example, build automated engines to analyse customers and optimise their commercial journey and serving modes.
• Utilise first-principle thinking to challenge conventional approaches and drive innovation.
• Contribute to the execution, delivery, and quality of projects within the team.

Skills and Experience You'll Need:

• Minimum of 5 years of professional software development experience, with substantial expertise in JVM & AI tooling.
• Demonstrated knowledge of Java/Kotlin for the backend part of the role, and Python, commonly used in AI and machine learning environments.
• Familiarity with API integrations, Webhooks, and RESTful APIs.
• Proven track record of working with cross-functional teams and stakeholders.
• Strong ability to manage multiple projects and deliver high-quality work within deadlines.
• Excellent problem-solving abilities with efficient debugging and technical issue-resolution skills.
• Proficiency in English and outstanding communication skills, both written and verbal.
• Skilled in developing AI tools and frameworks that aid in the automation and personalization of tasks across various teams.
• Hands-on experience with machine learning libraries and APIs, such as scikit-learn, TensorFlow, and PyTorch, used to implement custom AI solutions.
• An understanding of best practices in the maintenance and scaling of AI systems, with the aptitude to troubleshoot and optimize workflows continuously
• Experience with crafting and implementing APIs that allow for the flexible consumption and integration of AI services across different domains.
• Able to mentor and guide teams on AI adoption, ensuring they can develop AI-driven initiatives effectively.
• Willingness to work with Node.js and React (previous experience is an asset)
• Familiarity with database systems (e.g. PostgreSQL) and server-side development.

Your colleagues say you ✌️

• Work in English with ease (it's our company language)
• Are very curious about the story and the people behind the data
• Continuous learner, systematic
• Empathetic of people and stakeholders
• Are a person they would also enjoy having a coffee with (virtual or not)

Show me the benefits! ????

• Your own Pleo card (no more out-of-pocket spending!)
• A monthly allowance of €55 per month (INR equivalent) towards your lunch ????
• Hybrid, flexible working arrangement
• 25 days of PTO + public holidays
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far  ❤️‍????
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously 
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work ????
• All of us have a stake in Pleo’s success - ask us about our equity grant scheme

Let’s face it: out-of-pocket expenses suck. And manual expense spreadsheets are old-school. 

No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel. At Pleo, we’re on a mission to change this. We’re here to make spend management surprisingly effective and empowering – for finance teams and employees.

We’re doing away with an outdated business process to end out-of-pocket spending, encourage autonomy and give finance teams trust in employees. You'll be selling the SaaS tool (company spending solution) that comes with physical prepaid cards that are then distributed to all employees of the company. But Pleo’s about more than just paying for stuff. You’ll be helping our customers simplify and streamline their invoices, reimbursements, subscriptions – the lot.

Pleo is looking for someone to join our newly established Demo Experience Team. More on that right below, but for the right candidate, we are open to applications in India.

Please be aware we are unable to relocate for this role and we will not offer a visa sponsorship. 

About the role ????

As part of our software engineering and product development department, we have established a team called Demo Experience.This team focuses on optimising processes, data, and tools for our in-house demo/sandbox accounts generation and management. This serves multiple internal & external customers (Sales, External Partnerships, Product Development and testing).

Your role in this team will be to help us architect and implement new tools to support this. Think of it as this - we need to make sure our various teams can generate & manage test, demo, and sandbox accounts as smoothly and efficiently as possible. We achieve this through designing and maintaining the tech stack, extensions, and related processes. We are very important enablers to many of our internal departments and external partners, and always aim to push our tools above and beyond.

In Pleo, the Demo Experience team has enormous potential and opportunities to make a big impact on the business bottom-line : by improving our sales demo experience and increasing our sales conversion rate, making our product development process easier, or enabling our external partners to integrate by becoming a solid API ecosystem player. Hence this is a unique opportunity to learn more about the many different aspects of running a business, the decision processes and prioritisation needed to execute strategic projects, and insights into where the company is going - almost like a front-row seat!

In this role, you will be responsible for coding outside-of-the-box initiatives and special projects aimed at driving efficiency across our commercial, product and partnerships teams. Your work will directly impact the future of how our commercial teams are able to sell to our customers, how our product teams will test their latest & greatest features, by focusing on high-impact, high-coverage solutions.

More about our team ????

So if you are excited about inter-department collaborations, being part of diverse teams, scaling a company 10x while also having fun in random slack channels, getting creative and running all kinds of experiments while also staying up-to-date on the latest trends in tech, new frameworks and practices, if you like engaging in social activities from Pleo dinners to teaching non-tech people how to code, keep reading. But also remember, while bringing your perspective and diversity, you must also leave your ego by the door.

We believe in autonomy, trust, and support, shaping our teams with a remote-first mindset and being able to work efficiently through the CEST time zones. From virtual coffees, to remote-friendly meeting setups, and thorough documentation, you can feel the beat and energy that flows in our offices.

You will be contributing to setting the strategic direction with data-driven decision-making, working with the latest (and greatest!) tools and tech, and improving yourself and others through a dynamic and passionate team working environment.

What you can expect in the role ????

• Develop and implement innovative solutions to drive efficiency across multiple departments.
• Collaborate with cross-functional teams to identify opportunities for improvement in demo, sandbox and test accounts experience.
• Utilise first-principle thinking to challenge conventional approaches and drive innovation.
• Continuously learn about commercial and business knowledge and apply it to engineering work.
• Contribute to the execution, delivery, and quality of projects within the team.
• Build automated engines to deliver rich and relatable data to accurately represent our entire product offering.

The nitty-gritty skills needed ????

• Minimum of 5 years of professional experience as a software developer, with a focus on Java/Kotlin
• Proficiency with AWS.
• Experience or willingness to work with Node.js and React
• Solid understanding of API integration methodologies, Webhooks, and RESTful APIs.
• Experience with version control systems (e.g., Git) and code collaboration tools.
• Familiarity with Agile development methodologies and tools (e.g., Scrum, Kanban).
• Ability to work independently and manage multiple projects simultaneously, delivering high-quality results within deadlines.
• Familiarity with database systems (e.g. PostgreSQL) and server-side development.
• Excellent problem-solving skills and the ability to debug and resolve complex technical issues efficiently.
• Strong communication skills, both written and verbal, with the ability to effectively collaborate with cross-functional teams.

Your colleagues say you ✌️

• Work in English with ease (it's our company language)
• Are very curious about the story and the people behind the data
• Continuous learner, systematic
• Empathetic of people and stakeholders
• Are a person they would also enjoy having a coffee with (virtual or not)

Show me the benefits! ????

• Your own Pleo card (no more out-of-pocket spending!)
• A monthly allowance of €60 per month (INR equivalent) towards your lunch ????
• Remote/hybrid, flexible working arrangement
• 25 days of PTO + public holidays
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far  ❤️‍????
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously 
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work ????
• All of us have a stake in Pleo’s success - ask us about our equity grant scheme