Job Summary:

Our Business Applications team strives to challenge the reactive standards that have become commonplace in the IT industry. We are strategic partners in the business with the direct capability, empowerment, and desire to solve complex business problems with clever combinations of people, processes, and technology. We are disruptors who consistently innovate around our technology stack, dig deep to understand business problems, and move quickly and decisively to provide value and solutions to our business. 

As a Business Applications Admin at Podium, you will participate in the optimization of our internal systems and operations around Salesforce.com along with other internal tools and applications. You will be a critical part of refining Podium’s growing business by providing scalable data storage methods and code. If you are someone who is passionate about building a business, creative problem-solving and you thrive in a fast-paced, growth-focused environment, then this is the right role for you! We are looking for someone who is a self-starter and open to learning best practice development from the team. This role comes with the opportunity to absorb knowledge and grow your experience in operations and system administration.

What you will be doing:

• Provide timely operational and technical support for the Post Sales side of the business
• Implement enhancements to system constructs such as user interfaces, fields, validations, and automations based on Post Sale priorities
• Engage with peers and stakeholders to identify technical debt in your area of responsibility and recommend and prioritize long term solutions
• Follow established best practices for development and deployment processes across all supported systems (SFDC, Saasquatch, Calendly, Gong, Salesloft, etc)
• Perform data manipulation operations in production systems including updates, inserts, and merges)
• Diagnose and resolve system bugs and issues identified by business and operations teams 
• Participate in pre-deployment reviews
• Monitor performance of supported applications and proactively communicate and resolve identified issues

What you should have:

• Experience with Salesforce Automations
• Some background in supporting CRM and ERP technologies
• Passion for delivering valuable, meaningful and data-driven solutions
• Experience with data analytic tools and utilizing SOQL/SQL
• Proficient ability to diagnose system issues based on error codes or screenshots provided by end users
• Ability to understand and adapt to rapidly changing priorities in a high-growth environment
• Strong collaboration and problem-solving skills

What we hope you have:

• Salesforce administrator experience
• Salesforce admin certification
• Experience using or supporting Post Sales technologies such as Service Cloud, Saasquatch, Calendly
• Experience with Jira or other ticket management tools
• Experience working in a time-sensitive service desk environment

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

The Role:

Podium is seeking a dynamic AI Deployment Lead with an entrepreneurial mindset who blends business acumen with technical expertise to lead and scale the deployment of our AI agents for enterprise customers. In this pivotal role, you will actively engage with customers to conduct discovery sessions, refine business cases, and oversee the implementation of AI solutions that deliver significant ROI and business value. You'll work closely with senior leaders and technical stakeholders at customer organizations, as well as our internal engineers, to ensure the successful delivery and adoption of our AI agents. Your ability to think strategically, articulate value propositions, and drive initiatives will contribute directly to scaling our AI Agent Business.

If you are passionate about bridging the gap between business and technology, excel at managing complex projects, and have a strong focus on delivering measurable business outcomes, we believe you’ll be a great fit.

*Please note that this position will require you to travel 35-45% of the time. 

What You Will Be Doing:

• Customer Discovery: Engage with enterprise customers to understand their business objectives, processes, and pain points to identify opportunities for AI Employees that maximize ROI.
• Project Management: Create detailed project plans, set timelines, and manage resources to ensure on-time and within-scope delivery of AI solutions that meet or exceed business value targets.
• Technical Coordination: Collaborate with internal engineers to guide the customization and development of AI agents that meet specific customer requirements and deliver expected ROI.
• Hands-on Technical Engagement: Dive into technical details when necessary to troubleshoot issues and provide insights, ensuring the quality and effectiveness of the AI solutions.
• Business Value Articulation: Develop and refine business cases, clearly articulating the ROI and business value of deploying AI agents within customer workflows to senior stakeholders.
• Entrepreneurial Scaling: Build the business and develop and implement strategies to scale our AI solutions across multiple customers and industries, focusing on delivering tangible business benefits.
• Stakeholder Collaboration: Work closely with customers' senior leadership and technical teams to align on project goals, value propositions, and facilitate smooth communication.
• Travel: Visit customer sites as needed to conduct on-site discovery, build relationships, and oversee deployment activities. This job is 35-45% travel. 

What You Should Have:

• Experience: 5+ years in product management, solutions consulting, or a related role within the technology sector, with a focus on delivering ROI and measurable business value.
• Business Acumen: Strong ability to understand and articulate business value propositions, ROI calculations, and cost-benefit analyses.
• Technical Understanding: Strong knowledge of AI technologies, particularly large language models, and their practical business applications.
• Entrepreneurial Mindset: Proven ability to think strategically and working in a fast-paced technical environment to drive business growth and value creation.
• Communication Skills: Excellent verbal and written communication abilities, capable of engaging effectively with senior executives and technical teams.
• Project Management Skills: Demonstrated success in managing complex projects from initiation to completion, delivering measurable business value.
• Analytical Skills: Ability to analyze business processes and identify opportunities for improvement through technology solutions.
• Technical Proficiency: Comfort with technical concepts and the ability to engage in detailed technical discussions.
• Organizational Skills: Strong attention to detail, with the ability to manage multiple projects and priorities simultaneously.
• Flexibility: Willingness to travel to customer sites as required.

What We Hope You Have:

• Education: Bachelor's or Master's degree in Business, Computer Science, Engineering, or a related field.
• ROI Expertise: Experience in calculating and presenting ROI and business value to senior stakeholders.
• Entrepreneurial Experience: Experience in startup environments or in roles that required building and scaling new initiatives.
• AI/ML Experience: Hands-on experience with AI or machine learning projects.
• Software Development Knowledge: Familiarity with software development life cycles and methodologies.
• Change Management Experience: Proven ability to drive user adoption and manage change within organizations.
• Passion for Innovation: A keen interest in staying up-to-date with the latest advancements in AI and technology trends.

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status

About the Role: 

As a Digital Marketing Contractor at Podium, you will play a key role in optimizing our Paid Acquisition strategy and helping new customers discover and choose Podium. The team you’ll be joining covers several Paid Acquisition channels, including Paid Search, Referral, Paid Social, and more. 

Your primary responsibility will be to optimize and improve our Paid Search strategy in partnership with the Paid Acquisition Manager to drive increases in revenue at target returns on investment, and to report on progress and improvement.

What You Will Be Doing: 

• Assist in execution of Podium’s Paid Search program and help drive the strategy alongside other stakeholders. 
• Understand and communicate current performance against targets and the main drivers of that performance. 
• Make data-based optimizations to campaigns, ad groups, and keywords to maximize Paid Search performance.
• Assist in execution across other paid acquisition channels, including referral and direct mail, in conjunction with the Paid Acquisition Manager. 

What You Should Have: 

• 2+ years of experience in Paid Search, particularly with B2B tech companies
• Mastery of Google Ads, with expert-level knowledge of campaign management and current paid search best practices
• Exceptional analytical skills, with the ability to translate data into a detailed, actionable strategy
• Demonstrated success in managing budgets of at least $50k/month
• Ability to use in-platform and in-house analytics in conjunction to deploy and effective strategy
• Critical thinking skills, wish an eye for detail and a bias for operational efficiency
• Experience with Marketo and/or Salesforce preferred
• Must be located in Medellín, Colombia 
• Must speak English fluently

What You Should Know:

• This will be a 4-month contract position with the possibility of extension
• This position will require you to work U.S. business hours

The Role

At Podium, our Data Ops Engineers are the ultimate protectors of data flow, ensuring everything runs smoothly like a well-oiled machine. Think of this role as a mix of a data wizard and a system superhero, keeping our data systems fast, reliable, and ready to handle anything. You’ll be joining a team of passionate engineers who geek out over large-scale data systems and are always on the lookout for new ways to innovate. We take pride in owning tools like Elasticsearch, Kafka, RabbitMQ, and Redis, and collaborate closely with PostgreSQL engineers and the SRE team to keep things running flawlessly.

But that’s not all – you’ll also play a crucial role in supporting Podium’s efforts to build cutting-edge AI agents for local businesses. Your work will directly impact how these businesses interact with customers, using AI to transform their operations and drive growth.

What you will work on:

• Owning Elasticsearch, and jumping in on Kafka, RabbitMQ, Redis, and whatever cool data technologies come our way.
• Supporting our engineering teams with all things Elasticsearch – from index design to performance optimization.
• Rolling out new features and tackling upgrades like a pro.
• Keeping a close eye on data health with metrics, observability, and planning for the future.
• Squeezing out every drop of performance through tuning and capacity planning (we’ve got fun tools like Rally for testing).
• Automating everything with Terraform and Ansible – because who doesn’t love Infrastructure-as-Code?
• Sharing the love by evangelizing best practices with the broader engineering teams.
• Rotating on-call – because, let’s face it, data never sleeps!
• Contributing to our AI agent projects by ensuring the underlying data systems are rock-solid and scalable.

What we’re looking for:

• You’ve been around the block with data stores (3+ years of experience).
• Elasticsearch is your jam – you’ve got 2+ years of deep experience, especially on the search side (not just log ingestion). You know index design, configuration, performance tuning, and all the bells and whistles.
• You’ve handled Elasticsearch at scale, supporting search-heavy applications.
• Comfort with the open-source version of Elasticsearch – no vendor support, no problem!
• Cloud-savvy (AWS preferred), and experience automating infrastructure with tools like Terraform and Ansible.
• You thrive in fast-paced, startup environments, and you’re ready to move fast, but smart.

Bonus points if you have:

• Hands-on experience with a variety of data technologies.
• Experience building multi-regional Elasticsearch setups.
• Familiarity with CI/CD pipelines (GitLab CI is a plus).
• Worked with Kafka Streams, KSQL, and Kafka Connect.
• Dabbled in Elixir, or have experience with ES or PG vector search.

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Location:Brazil

Work Status:CLT- Podium has an entity in Brazil!

The Role:

Podium is looking for a talented Senior Backend Python Engineer with an interest in building agentic applications using large language models (LLMs). In this role, you will be joining a team of engineers tasked with empowering local businesses by creating AI agents that efficiently handle customer interactions to optimize operations and reclaim valuable time. If you are passionate about tackling complex challenges, thrive in a fast-paced, iterative environment, and have a knack for breaking down intricate problems, we think you’ll be a great fit.

What you will be doing:

• Develop and deploy advanced agentic applications powered by large language models to help local businesses automate interactions and manage leads.
• Drive the entire lifecycle of AI agent development, from conception and design to implementation and maintenance.
• Engage in rapid prototyping and iterative development to refine AI solutions based on real-world performance and feedback.
• Implement monitoring and evaluation systems to track the effectiveness of AI agents in production, ensuring high reliability and user satisfaction.
• Contribute to a culture of innovation by staying current with industry trends in generative AI and applying cutting-edge research to practical business solutions.

What you should have:

• 5+ years of hands-on programming experience with at least one modern language such as Python, Go, or Elixir.
• Hands-on experience training, fine-tuning, and/or deploying LLM applications in production environments.
• Strong analytical and problem-solving skills, with a proven ability to decompose complex issues and drive innovation in a highly iterative development process.
• Excellent communication skills and the ability to work effectively in a team setting.
• Ability to solve ambiguous problems and thrive in a fast-paced environment.

What we hope you have:

• 5+ years of experience contributing to the architecture and design of large-scale distributed systems and/or ML systems and tools.
• Proficiency in Python, with a track record of developing AI-driven applications using this language.
• Exceptional writing abilities with the capacity to craft and optimize prompts for generative AI models.
• Experience with deploying, monitoring, debugging, and evaluating AI agents in production environments is a huge bonus.
• Knowledge of machine learning operations (MLOps) practices.

BENEFITS

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

• Prospect, educate & qualify leads to create sales-ready opportunities 
• Master the ability to evangelize the Podium story 
• Align Podium solutions with prospect business objectives & needs 
• Collaborate with sales reps to schedule prospect calls, meetings and demos 
• Proactively keep abreast of our industry and the technology landscape to ensure you are a trusted resource to prospects and customers 
• Make strategic outbound calls & emails daily 
• Acquire key prospect data from the initial conversation, from the web and other sources, and ensure clean and accurate data is entered and maintained in CRM 
• Achieve or exceed monthly quotas of qualified appointments/demos scheduled and deals closed
• This position will start as a remote and grow into an in-office position

• Geographically located in COLOMBIA and can come into a Medellin office
• Speak English fluently
• 4-year degree preferred in Business or related field 
• Two years B2B technical sales experience (or other qualified sales experience) 
•  Proven success in prospecting new markets and setting appointments with new business
• Starting salary of $16,800 and an On Target Earnings of $28,000

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. 

Please note, this role is based in Brazil and is not open to other locations at this time.

Work status: CLT

Location:  Brazil.  Working from home office in Brazil.

Software Engineering Manager, Integrations Team

Podium is seeking an Engineering Manager based in Brazil, eager to make a significant impact. We like to say we have "Sangue nos olhos" for helping our customers win.

Podium engineers are passionate about empowering small businesses to thrive and succeed. Joining our Ecosystem team means being at the forefront of helping small businesses win through our robust integration and automation platform, managing tons of data being ingested and processed every day. We connect Podium to the essential systems that our customers rely on, utilizing that data to drive powerful automations and AI tools. 

At Podium, you’ll find a stimulating environment where Engineering, Product and Design work together to make the future a reality for our customers.  Our teams are made of engineers in Brazil and the US.  Our engineers are empowered to have a voice on the direction of the product and a perspective on how we can improve it. 

If this sounds like you, apply now and help small businesses win.

The Role

As an Engineering Manager for the Integrations team, you’ll lead a group of talented engineers and collaborate closely with Product Managers, Tech Leads, and other stakeholders. You’ll be responsible for driving excellence, speed, and reliability in our integration services while contributing to a global team. This role offers the unique opportunity to blend strategic thinking with hands-on engineering management in a collaborative, remote environment.

• Vision & Roadmap Definition: Collaborate with Product Managers and Tech Leads to define the technical and product vision for the Integrations team. Ensure alignment with Podium’s strategic objectives and clear communication across stakeholders.
• Execution & Delivery: Own the planning and execution of projects, ensuring the timely and reliable delivery of high-quality software. Balance the rapid delivery of features with maintaining engineering quality and reliability standards.
• Cross-Team Collaboration: Communicate plans, manage dependencies, and build strong partnerships with other teams and functional stakeholders to ensure smooth and efficient delivery.
• Team Development & Leadership: Build and lead a high-performing, inclusive, and diverse engineering team. Coach and mentor engineers, guiding their career development with regular feedback, goal-setting, and skill enhancement opportunities.
• Recruitment & Performance Management: Help grow our team in Brazil by identifying key roles and attracting top talent. Actively manage performance to ensure alignment with team and company objectives.

Ideal Qualifications:

• Leadership Experience: 3+ years managing a high performing engineering team.
• Technical Expertise: 5+ years in a software development role with proficiency in backend programming languages like Elixir, Python or Ruby and front end frameworks like React or Vue. Experience with integration technologies is a plus.
• Strategic Mindset:Ability to think ahead, anticipate challenges and make decisions that balance immediate needs with long term objectives.Effective Communication: Strong communication skills, able to influence and build alignment across teams in a remote environment.
• Outcome-Focused: Proven ability to drive outcomes through high-quality execution of roadmaps, OKRs and other goals.
• Cultural Addition: Passionate about building a collaborative, inclusive and fun work environment that aligns with Podium’s values.

BENEFITS

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

Podium is seeking an engineer specialized in building integrations based in Brazil, eager to make a significant impact. We like to say we have "Sangue nos olhos" for helping our customers win. Podium engineers are passionate about empowering small businesses to thrive and succeed. The Integrations software engineer will build and maintain integrations for our marketplace.  We connect Podium to the essential systems that our customers rely on, utilizing that data to drive powerful automations and AI tools. 

At Podium, you’ll find a stimulating environment where Engineering, Product and Design work together to make the future a reality for our customers.  Our teams are made of engineers in Brazil and the US.  Our engineers are empowered to have a voice on the direction of the product and a perspective on how we can improve it.  

If this sounds like you, apply now and help small businesses win!

.The Role:

• Build integrations between Podium and other systems of record via publicly available APIs.
• Utilize iPaaS toolsets (Tray.io, Zapier, Make.com) to create workflows that automate common tasks on the behalf of Podium customers.
• Collaborate with tech leads, managers, and engineers across several teams at Podium.
• Work directly with product managers to understand and deliver integration requirements.
• Communicate regularly with your Podium contact as contractual obligations may change.
• Document progress, communication, expectations, and details within a ticketing system such as JIRA, ClickUp, Google Docs, and other company tools.
• Maintain positive working connections between teams, customers and stakeholders.
• Document and assist in training support team members on the capabilities of integrations
• Report any concerns and issues promptly and efficiently to management, stakeholders or relevant team members.

Requirements:

• 2+ years of professional software development experience
• 2+ years of coding experience with at least one modern language such  Elixir, Go, Ruby, or Rust, with function-oriented design
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)

• 2+ years of professional software development experience, with exposure to integrations or APIs
• Strong problem-solving skills with the ability to adapt to new tools and platforms quickly.
• Experience with tools like Postman for API testing.
• Proficiency in English is required.
• Adaptability: Flexible and adaptable to handle changing priorities and challenging situations.

Benefits:

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

RESPONSIBILITIES

• Supporting Podium's USA based clients.
• Perform accounts receivable functions, including preparing and amending customer invoices and communicating with customers regarding past due invoices
• Coordinate with various internal departments to ensure accuracy of customer billing
• Validate inputs to ensure system integrity
• Assist in month end reconciliations and other close processes
• Assist with preparation of schedules for financial statement audit
• Conduct ad hoc financial/operational analysis as required
• Assist with other accounting/finance projects as necessary

REQUIREMENTS

• 1+ years related accounting experience or bachelor’s degree preferred
• SaaS industry experience preferred
• Excellent interpersonal, decision-making and analytical abilities
• Exceptional verbal and written communication skills
• Eager, quick learner with strong teamwork spirit
• Attention to detail with the ability to manage multiple projects simultaneously
• Strong knowledge of Excel
• Experience with Salesforce and/or NetSuite preferred
• Experience with Netsuite preferred

BENEFITS

• Transparent culture
• Great opportunities for career growth
• Swag

COMPENSATION

• Contractual pay is $1,200 USD per month 

We at Podium are looking for a dedicated Billing Support Specialist to join our team. In this role, you'll be the key point of contact for our customers, providing exceptional support and resolving billing inquiries with accuracy and efficiency. We're looking for someone with a passion for helping others, strong problem-solving skills, and the ability to thrive in a fast-paced environment. If you're detail-oriented, customer-focused, and ready to make a difference, we'd love to hear from you.

RESPONSIBILITIES

• Supporting Podium's USA based clients.
• Perform billing support functions, including answering customer billing related questions
• Coordinate with various internal departments to ensure accuracy of customer billing
• Support the Customer Success team to ensure high customer satisfaction
• Validate inputs to ensure system integrity
• Conduct ad hoc financial/operational analysis as required
• Assist with other accounting/finance projects as necessary

REQUIREMENTS

• MUST SPEAK ENGLISH FLUENTLY
• Must be geographically based in Metro Manila (Philippines)
• 1+ years of related billing experience or bachelor’s degree preferred
• 1-2 years of providing customer support to businesses with examples where you’ve influenced customers for the better
• Exceptional verbal and written communication skills
• The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction
• Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands
• You are familiar with navigating and working with multiple support systems such as or similar to the following (ex: Salesforce, Twilio, ServiceNow, Zendesk, Freshdesk, Service Cloud, LiveAgent, Intercom etc)

BENEFITS

• Transparent culture
• Great opportunities for career growth

COMPENSATION

• Contractual pay is $60/daily rate.

The Role:

Podium is seeking a talented Software Engineer with expertise in building VOIP solutions. In this role, you will join a team of intelligent and dedicated engineers tasked with empowering local businesses by creating a modern phone service for collecting and converting leads for local businesses. If you are passionate about tackling complex challenges, thrive in a fast-paced, iterative environment, and know how to break down intricate problems in the telecom space, we think you’ll be a great fit.

What you will be doing:

• Develop and deploy VoIP features powered by a cloud PBX for local businesses to capture leads more efficiently and handle their phone system needs.
• Diagnose, troubleshoot, and resolve quality issues related to VoIP, video, and telephony platforms.
• Collaborate with cross-functional teams to design and develop VoIP solutions that meet the needs of our customers, ensuring high call quality and reliability.
• Identify and resolve bottlenecks and performance issues within our VoIP infrastructure. Implement optimizations to enhance system efficiency and reduce latency.
• Play a key role in system implementations, contributing your expertise and knowledge to ensure successful project outcomes.

What you should have:

• 3+ years of hands-on programming experience with at least one modern language such as Java, Python, Go, or Elixir.
• Experience with VoIP platforms like NetSapiens, OpenSIPS, Asterisk, FreeSwitch, or Kamailio.
• Ability to diagnose, troubleshoot, and resolve quality issues related to VoIP, video, and telephony platforms.
• Experience troubleshooting telecommunications networks, VoIP, SIP, RTP, RTCP, parsing call records, sip traces, MOS Score, jitter, and delay is required.

What we hope you have:

• 2+ years of experience with cloud and hybrid or on-premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• An understanding of OSI model, firewalls, IP routing, IP switching, VLANS, and QOS/COS.
• Hands-on experience with network monitoring, network diagnostics, and network analytics tools.
• Experience in network, server, and application-status monitoring.
• Knowledge of VOIP and telecommunication industry standards

Location: Brazil - working from home office

Work status:  CLT

The Role

Podium is seeking a full stack software engineer based in Brazil, eager to make a significant impact. We like to say we have "Sangue nos olhos" for helping our customers win.

Podium engineers are passionate about empowering small businesses to thrive and succeed. 

At Podium, you’ll find a stimulating environment where Engineering, Sales and Customer Support work together to make the future a reality for our customers.  Our teams are made of engineers in Brazil and the US.  Our engineers are empowered to have a voice on the direction of our internal tools and a perspective on how we can improve them to have a huge impact on the business.

Joining our Internal Tools team means being at the forefront of helping small businesses win by building internal tools that our Go To Market team uses to help Podium customers be successful. With this dynamic team, you will get to work on a diverse set of products, develop features using 3rd party APIs and most importantly, leverage AI LLM technologies to add the power of AI to our internal tools! 

 If this sounds like you, apply now and help small businesses win.

Please note, this role is seated in Brazil and is not open to other geographies at this time.

 Requirements:

• 5+ years of professional software development experience with focus on backend development as this job is mainly backend work.
• 5+ years of coding experience with at least one modern language such as Python, Elixir, Ruby,  or Go with function-oriented design.
• Experience with front end development and web programming using React, TypeScript or JavaScript
• Experience working with Databases (Postgres), APIs and web infrastructure
• Evidence of exposure to OpenAI technologies or any LLM AI/ML emerging technologies
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)

What we hope you have:

• 5+ years of experience as a full-stack engineer on an Agile development team, in a hyper-growth SaaS setting
• Passion for learning, problem solving and mentoring your peers
• Courage to ask questions, deal with ambiguity, and flexibility to pivot with business priorities
• Strong experience with algorithms, data structures, and code
• Disciplined approach to testing and quality assurance
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application, such as well-designed APIs, high volume data pipelines, and efficient algorithms

BENEFITS

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

The Role

As a Senior Sales Operations and Strategy Analyst, your primary focus will be on enhancing and accelerating our GTM strategy through analytics within the Sales Strategy & Operations domain. This entails developing operational rigor, documenting key processes, crafting visualizations using our BI tool, Sigma, and conducting insightful ad hoc analyses to support and optimize sales performance.

In this role, you'll partner broadly across GTM functions and leverage your analytical expertise to translate business needs into actionable insights. Your responsibilities will also extend to mentoring and training team members, fostering a culture of continuous learning and empowerment within the Revenue Operations and Analytics community.

Responsibilities:

• Work with stakeholders to identify opportunities and craft solutions that enhance sales effectiveness
• Evaluate and streamline sales processes to increase efficiency and effectiveness, working closely with sales and operations teams to implement improvements
• Program manage key GTM initiatives through working with cross functional partners to develop scope, manage deliverables, required resources, and project plans
• Partner with Business Applications and Data Science teams to optimize the organization's Customer Relationship Management (CRM) system, ensuring data accuracy, training users, and optimizing workflows to support sales objectives
• Document sales processes, procedures, and best practices to ensure consistency and scalability across the sales organization, facilitating training and onboarding of new team members
• Develop and maintain performance metrics and dashboards to assess individual and team sales performance, identifying areas for improvement and recognizing top performers
• Implement scalable and concise data analyses in Excel / Google Sheets
• Create visualizations and reports for requested projects

What You Should Have:

• A sharp business mind and a proven ability to strategize and implement strategic programs from ideation to launch
• A data-driven mindset and ability to excel at connecting the dots and solving complex problems
• Comfort with data analysis (Excel, Google Sheets, SQL a plus.)
• Experience in Salesforce is a plus
• Ability to troubleshoot, diagnose, and resolve system issues
• Love for process design and optimization
• Curiosity for how things work and high attentiveness to detail
• 2-3 years experience in management consulting, corporate strategy, investment banking, or revenue / business operations, preferably in the SaaS industry 

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees
  
  

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

The Role

Our payments product is both improving and creating new ways for our customers to collect payments. We seamlessly combine conversational, text-based commerce with in-store hardware to make it as easy as possible for our merchants to get paid. The Podium Payments Risk Management team provides world-class fraud protection that keeps pace with our break-neck speed of growth.  

Our ideal candidate has strong investigative skills, a genuine curiosity about fraud and risk, and is highly organized.  As a Payment Operations Risk Analyst, you will support the payments risk framework and take it to the next level as we grow.  You will investigate suspicious activity and take appropriate action.  You will also identify, mitigate, and respond to financial, legal, and reputation risks while ensuring clear communication with all stakeholders.

In this role you will:

• Regularly review suspicious account activity, suspicious transactions, and identify emerging fraud trends to deter fraud attacks
• Identify and communicate with teammates about emerging fraud trends 
• Create documentation and policy for the risk operations team to include: training, playbooks, documentation, resolution paths, FAQs, etc.
• Be part of an on-call fraud alert rotation team
• Contribute to key risk projects and initiatives as necessary

What you should have:

•  2-4 years of experience in customer support or risk operations and account investigations
• Strong competence in developing persuasive presentations and documentation using tools like: Google Documents, MS Word, PowerPoint, Excel, etc.
• Basic proficiency in SQL
• Ability to work independently with precision and a strong sense of ownership
• Demonstrated track record of taking initiative as well as a sensitivity to the diverse perspectives of stakeholders and working with them to resolve differences
• Ability to think creatively and deeply about sensitive, complex problems
• The capability to calmly handle constant change and ambiguity

What we hope you have:

• Knowledge of the payments industry, including: ACH, AML, KYC/KYB, insider threat investigations, credit card fraud, transaction surveillance, forensic investigations, etc.
• Strong skills with querying languages and statistical analysis, especially SQL
• Proficiency in data visualization fundamentals as well as experience with data visualization tools such as: Teradata, Aster, Hadoop, Tableau, Raw Charts, Qlik, PowerBI, Domo etc.

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Location: Brazil only. Work from home office in Brazil

Status: CLT

The Role

Podium is seeking a Senior full stack software engineer based in Brazil, eager to make a significant impact. We like to say we have "Sangue nos olhos" for helping our customers win.

Podium engineers are passionate about empowering small businesses to thrive and succeed. Joining our Ecosystem team means being at the forefront of helping small businesses win through our robust integration and automation platform, managing tons of data being ingested and processed every day. We connect Podium to the essential systems that our customers rely on, utilizing that data to drive powerful automations and AI tools. 

At Podium, you’ll find a stimulating environment where Engineering, Product and Design work together to make the future a reality for our customers.  Our teams are made of engineers in Brazil and the US.  Our engineers are empowered to have a voice on the direction of the product and a perspective on how we can improve it. 

If this sounds like you, apply now and help small businesses win.

Please note, this role is seated in Brazil and is not open to other geographies at this time.

Requirements:

• 5+ years of professional software development experience
• 5+ years of coding experience with at least one modern language such as Java, C#, Elixir, Go, Ruby, or Rust, with function-oriented design
• 2+ years of experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)

What we hope you have:

• 5+ years of experience as a full-stack engineer on an Agile development team, in a hyper-growth SaaS setting
• Experience working with component libraries and/or building a component library from the ground up.
• Passion for mentoring your peers and problem-solving
• Strong experience with algorithms, data structures, and code
• Disciplined approach to testing and quality assurance
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application, such as well-designed APIs, high volume data pipelines, and efficient algorithms

BENEFITS

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

The Role:

Podium is seeking a talented Senior Software Engineer with expertise in building VOIP solutions. In this role, you will join a team of intelligent and dedicated engineers tasked with empowering local businesses by creating a modern phone service for collecting and converting leads for local businesses. If you are passionate about tackling complex challenges, thrive in a fast-paced, iterative environment, and know how to break down intricate problems in the telecom space, we think you’ll be a great fit.

What you will be doing:

• Develop and deploy VoIP features powered by a cloud PBX for local businesses to capture leads more efficiently and handle their phone system needs.
• Diagnose, troubleshoot, and resolve quality issues related to VoIP, video, and telephony platforms.
• Collaborate with cross-functional teams to design and develop VoIP solutions that meet the needs of our customers, ensuring high call quality and reliability.
• Identify and resolve bottlenecks and performance issues within our VoIP infrastructure. Implement optimizations to enhance system efficiency and reduce latency.
• Play a key role in system implementations, contributing your expertise and knowledge to ensure successful project outcomes.

What you should have:

• 5+ years of hands-on programming experience with at least one modern language such as Java, Python, Go, or Elixir.
• Expert Experience with VoIP platforms like NetSapiens, OpenSIPS, Asterisk, FreeSwitch, or Kamailio.
• Ability to diagnose, troubleshoot, and resolve quality issues related to VoIP, video, and telephony platforms.
• Experience troubleshooting telecommunications networks, VoIP, SIP, RTP, RTCP, parsing call records, sip traces, MOS Score, jitter, and delay is required.

What we hope you have:

• 6+ years of experience with cloud and hybrid or on-premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Solid understanding of OSI model, firewalls, IP routing, IP switching, VLANS, and QOS/COS.
• Hands-on experience with network monitoring, network diagnostics, and network analytics tools.
• Proficient in packet capture utilities and identifying application issues at the packet level.
• Experience in network, server, and application-status monitoring.
• Strong knowledge of VOIP and telecommunication industry standards

The Role

Podium is seeking a full stack software engineer based in Brazil, eager to make a significant impact. We like to say we have "Sangue nos olhos" for helping our customers win.

Podium engineers are passionate about empowering small businesses to thrive and succeed. Joining our Leads & Reviews team means being at the forefront of helping small businesses win by building products that help generate more leads for our customers. With this dynamic team, you will get to work on a diverse set of products, develop features using 3rd party APIs and most importantly, leverage OpenAI technologies to add the power of AI to our products! 

At Podium, you’ll find a stimulating environment where Engineering, Product and Design work together to make the future a reality for our customers.  Our teams are made of engineers in Brazil and the US.  Our engineers are empowered to have a voice on the direction of the product and a perspective on how we can improve it.

If this sounds like you, apply now and help small businesses win.

Please note, this role is seated in Brazil and is not open to other geographies at this time.

Requirements:

• 2+ years of professional software development experience
• 2+ years of coding experience with at least one modern language such as Python, Elixir, Ruby, Rust, Java, or Go with function-oriented design.
• Experience with front end development and web programming using React, TypeScript or JavaScript
• Experience working with Databases (Postgres), APIs and web infrastructure
• Evidence of exposure to OpenAI technologies or any AI/ML emerging technologies
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)

What we hope you have:

• 3+ years of experience as a full-stack engineer on an Agile development team, in a hyper-growth SaaS setting
• Passion for learning, problem solving and mentoring your peers
• Courage to ask questions, deal with ambiguity, and flexibility to pivot with business priorities
• Strong experience with algorithms, data structures, and code
• Disciplined approach to testing and quality assurance
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application, such as well-designed APIs, high volume data pipelines, and efficient algorithms

BENEFITS

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

The Role

As an Analytics Engineer at Podium, you will help to deepen our understanding of Finance and Billing data at Podium, enabling multiple teams with access to critical data. You will be responsible for the infrastructure that supports all analytics projects, dashboards, reports, and models. Your direct stakeholders will be our internal Revenue Operations and Data Science team as well as the Finance and Accounting teams. You will work closely with talented Data Analysts, Data Engineers, and Data Scientists. The core responsibility requires you to create new data pipelines using SQL and dbt. This role is a balance between a Data Analyst and a Data Engineer. You should be equally comfortable and excited about coding and modeling as you are about mentoring, training, and empowering a team of Analysts and Data Scientists.

Responsibilities:

• Design and implement a semantic data warehouse layer on top of our datalake using Snowflake and dbt
• Architect data models through SQL
• Write documentation for best practices and to record Podium’s data
• Follow best practices around version control and mentor Data Analysts and Data Scientists on version control

You're background:

• 3+ years of work experience SQL and experience with multiple flavors, Snowflake preferred
• 2+ years of work experience using Git for version control
• Exposure to Financial data and familiarity with key metrics such as MRR and churn
• Experience using dbt and Snowflake is desirable
• Strong drive to organize and document data in a reproducible manner
• Ability to understand the business logic for structuring data in a given way while also understanding and overcoming the technical limitations and challenges of implementing the desired data structure
• Eagerness to work on development of internal tools, systems, packages, process, and documentation
• You have a proven record of providing analyses that have tangible impact on the business
• Degree in Computer Science, Math, Statistics, Engineering, Economics, Information Systems, or hands on job experience with data science or analytics
• You are committed to honesty and a diverse and inclusive workplace

Benefits

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

The Role

As a Senior Security Engineer at Podium, you will play a key role in shaping and implementing our corporate security strategy. Reporting to the Director of Security and collaborating with audit and compliance teams, you will design, implement, and manage secure solutions that align with our architectural designs, best practices, and regulatory requirements. Your expertise will help us navigate the evolving threat landscape and ensure our security measures are robust and forward-thinking.

In this position, you will be responsible for architecting solutions that secure our business operations and enable innovation. You'll work closely with diverse teams, including IT infrastructure, application development, security operations, and end users, to protect our organization and its assets. Your role will also involve guiding less experienced team members and providing technical leadership.

What you will be doing:

• Stay updated on new security threats and ensure our systems can defend against them.
• Own cloud infrastructure security
• Own AI security
• Manage vulnerability management system
• Research and recommend new security solutions to enhance our security posture.
• Develop and enforce security team standards, policies, procedures, and processes.
• Plan and execute incident response and postmortem exercises, creating measurable benchmarks.
• Conduct table-top exercises for Business Continuity/Disaster Recovery (BC/DR) and Incident Response testing.
• Drive security efficiencies through automation and integration across technology and security architecture.
• Collaborate with IT, engineering, development, and business teams to ensure security measures are effective and do not impede business processes.
• Perform engineering performance testing to ensure security solutions are robust.
• Provide day-to-day support for hardware, software, and managed solutions, ensuring they meet security standards.
• Lead security team meetings and participate in security projects to evaluate and improve our security infrastructure.
• Assist with incident response and system stability issues as needed, including outside regular work hours.
• Ensure compliance with privacy laws and work with various teams to secure business-to-business initiatives, third-party relationships, and outsourced solutions.
• Respond to service and escalation tickets and develop security test plans.
• Regularly participate in change management meetings and follow security engineering fundamentals and processes.

What you should have:

• 6+ years of experience in cybersecurity, including compliance and risk management.
• Experience with cloud environments (AWS, GCP).
• Strong technical and analytical skills, with a system and network security engineering background.
• Experience in cloud computing technologies, including software-, infrastructure-, and platform-as-a-service.
• Extensive knowledge of security controls and technologies, such as SIEM, IDS/IPS, PKI, IDAM, antivirus, firewalls, EDR, threat intelligence platforms, security automation, and orchestration.
• Proficiency in meeting vulnerability management and penetration testing requirements.
• Excellent communication skills to articulate business risk from cybersecurity issues.
• Experience managing various security monitoring tools and platforms.
• A track record of integrity, excellence, curiosity, and adaptability.
• Additional qualifications include proficiency in scripting languages (Python, JavaScript, PowerShell, PHP, or Ruby) and regulatory standards (ISO 27001, NIST, PCI DSS, HIPAA, GDPR, etc.).

What we hope you have:

• Familiarity with state privacy laws and ability to think strategically and tactically.
• Highly trustworthy, with solid leadership qualities and a proactive approach to anticipating threats.
• Bachelor's degree in computer science, information assurance, MIS, related field, or equivalent experience.
• Relevant certifications such as CISSP, CRISC, CGEIT, or related.

Benefits:

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

The Role

Podium is seeking a full stack software engineer based in Brazil, eager to make a significant impact. We like to say we have "Sangue nos olhos" for helping our customers win. Podium engineers are passionate about empowering small businesses to thrive and succeed. At Podium, you’ll find a stimulating environment where Engineering, Product and Design work together to make the future a reality for our customers.  Our teams are made of engineers in Brazil and the US.  Our engineers are empowered to have a voice on the direction of the product and a perspective on how we can improve it.  

Join our internal Platform team where you'll play a pivotal role in optimizing our development lifecycle. Our team is dedicated to enhancing core services through API gateways, leveraging best practices and patterns to streamline processes. You'll have the opportunity to contribute to internal tooling and libraries, ensuring seamless integration with our CI/CD pipelines. You’ll also help with enforcing quality guidelines and maintain some aspects of our infrastructure such as cloud-based developer environments.

If this sounds like you, apply now and help small businesses win.

Please note, this role is seated in Brazil and is not open to other geographies at this time.

Requirements:

• 3+ years of professional software development experience
• 3+ years of coding experience with at least one modern language such as Javascript, Elixir, Go, Ruby, or Rust, with function-oriented design
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)

What we hope you have:

• 3+ years of experience as a full-stack engineer on an Agile development team, in a hyper-growth SaaS setting
• Experience working with component libraries and/or building a component library from the ground up.
• Passion for mentoring your peers and problem-solving
• Strong experience with algorithms, data structures, and code
• Disciplined approach to testing and quality assurance
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application, such as well-designed APIs, high volume data pipelines, and efficient algorithms
• Experience with cloud-based platforms such as AWS, GCP, Kubernetes, Docker, GitLab CI

BENEFITS

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel