Job Description

Purpose of the Role

The Program Manager acts as a primary liaison and consultant to both client and internal teams, ensuring the successful development and execution of exterior and interior programs. This role is pivotal in translating client needs into actionable plans, overseeing the project lifecycle from inception to completion, and ensuring that all deliverables meet or exceed client expectations.  Additionally, the Program Manager is responsible for providing exceptional customer service while achieving the company’s financial goals and overseeing the daily activities of the assigned team.

Key Responsibilities & Accountabilities:

Consult on the following Sales and New Program Start Up activities:  

·         Talent assignments to new programs

·         Define and assign roles and responsibilities

·         Meeting and reporting structure – defined inputs and outputs

·         Create program workflows to align to company processes that integrate client requirements

·         Execution plan development and management including delivery expectations, definition of milestones and touchpoints and KPI’s and SLA’s

·         Project plan creation, risk identification and mitigation and opportunities for efficiencies

·         Training guides are in place and appropriate

·         The client, staff and suppliers training needs

Acts as the primary point of contact for corporate client representatives.

Validates the following items are available and approved where applicable for program execution:  

·         Design Intent Drawings and/or Engineering

·         Sign Family, Brand Guidelines and Decision Tree

·         Material specifications 

·         Client approval of prototypes and first articles

·         SAP parts list with engineered drawings referenced

·         Production schedules from manufacturing partners

Leads the account’s project management team in executing customer projects and fulfilling customer orders to ensure customer satisfaction and retention. 

Communicates account information to leadership and other internal departments. 

Anticipates potential problems, working with other Principle functional areas to identify and solve potential issues in a proactive manner. 

Ensures ongoing customer communication and follow-up.

Maintains the program’s project plan and risk register including leading NPSU/Operations meetings.  

Manages the account’s financial performance (sales forecast, product margin, installation margin, accounts payable, accounts receivable, assets, warranty and freight claims).

Provides leadership to ensure achievement of the account’s targets including revenue, profitability, cash flow, and asset management. Provides input for regular financial updates and forecasts.

Provides day-to-day leadership, direction, coaching, and support for the account team.  Evaluates team member performance and developmental needs and engages in performance feedback discussions. Works to identify and address developmental needs within their team.

Leads the team in developing and achieving plans to meet customer requirements and implement improvements. Works to ensure effective and efficient account processes, systems, policies, and procedures. May participate in cross-functional process improvement teams.

Facilitate cross-functional communication between functional areas (such as Brand Activations, Sales, Engineering, Design, Manufacturing, Delivery, etc.) to relay customer needs and ensure alignment with objectives and requirements.

Formulate and execute business strategies to drive revenue growth and enhance profitability. Identify and prioritize opportunities for new and improved products and services to meet strategic objectives.

Exemplify the company’s core values and adhere to all rules, policies, and procedures set by Principle.

Supports safety goals and objectives.

Qualifications

• BS in business, engineering, or a related MBA a plus.
• A minimum of five years of related project management experience. Must have demonstrated excellent performance as an Account Manager or Project Manager and have a strong understanding of products and services, internal operations, and business
• Extraordinarily strong customer focus.  Demonstrates a profound commitment to understanding and addressing customer needs, prioritizing customer satisfaction as a central goal. Proven track record of strong customer service orientation.
• Understanding of key financial measurables and the relationship of account activities to these measurables.
• Excellent communication skills, with the ability to effectively interact with various levels of the organization, including account teams, Sales Managers, and internal departments (Manufacturing, Engineering, Finance). Proficient in one-on-one and small group settings, both verbally and in writing, including presentation development, delivery, and meeting facilitation.
• Strong leadership skills and the ability to build a team and stimulate high performance from a team.
• Strong skills in training and coaching others.
• Strong personal computer skills (Microsoft Word, Project, Excel, Outlook, PowerPoint).
• Demonstrated professional maturity and business acumen
• Displays confidence, with a high degree of personal motivation and energy.
• Ability to manage stress incumbent to a business environment that is deadline oriented.
• High energy level and hands-on orientation with a remarkably high level of detail orientation.
• Able to multitask and function effectively in a fast-paced environment, with strong time management and deadline prioritizing skills.
• Ability and willingness to travel both domestically and internationally.
• Consistent, high-quality work.
• Advanced PC skills (Windows-based) required, especially in Excel.
• Reliable and dependable relative to punctuality and attendance.

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Job Description

Purpose:  Serves as a product design resource providing detailed CAD drawings accounting for structural, and manufacturing needs for Principle Group products with a focus on exterior signage and related elements.

JOB DUTIES & RESPONSIBILITIES:

• Create and review detailed design drawings for manufacturing and installation use. Using CAD software.
• Provides support to manufacturing engineering for new product introductions.
• Assist in maintenance of drawings resulting from ECNs.
• Maintain drawing registries
• Maintain customer standards and documentation of those standards.
• Provide technical assistance to project management, manufacturing and installers as needed
• Travels if technical assistance is needed for install or manufacturing.
• Complies with all rules, policies, and procedures of Principle Group.
• Provides high quality work.
• Remains reliable and dependable relative to punctuality and attendance during work hours.

Qualifications

• 2+ Year of Sign Industry experience preferred.
• Bachelor’s or Associate degree in design engineering or related engineering field preferred; equivalent training and experience also acceptable.
• Must have two years of Computer Aided Design experience (preferably AutoCAD). Model Space and Paper Space knowledge preferred. Five years experience preferred.
• Must be fully proficient (or able to become efficient) in the use of Principle Group’s CAD equipment and software tools.
• Must obtain thorough knowledge of Principle Group products, vendors/components, manufacturing processes, and engineering processes.
• Prefer experience doing basic structural calculations by hand or with software or spreadsheets.
• Must have wide experience in designing different types of engineered products.
• Must be able to create drawings and part lists for complex products and programs.
• Must be able to work under limited supervision.
• Must have a strong mechanical aptitude.
• Must have exceptional interpersonal and project management skills.
• Must have personal computer skills (preferably Microsoft Word, Excel, or similar packages in Windows).

• Must provide strong leadership, communication, problem solving, and team skills.
• Ability to multi-task while providing a high level of attention to detail.

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