As a Product Marketing Manager at Prochant, you will play a pivotal role in shaping our products' success and strategic direction. You will be responsible for conducting comprehensive market research, deep competitive intelligence, and becoming a subject matter expert on our products and services. You will also play a pivotal role in GTM for product launches and the development of messaging and positioning.

Key Responsibilities:

• Market Research:

1. Lead research initiatives to gather detailed market insights from current customers and broader market trends.
2. Explore and evaluate new markets and opportunities to inform and guide product strategy.

• Competitive Intelligence:

1. Monitor and analyze competitive landscape to stay ahead of trends, threats, and opportunities.
2. Conduct win/loss interviews to gather insights and refine marketing strategies.

• Product Expertise:

1. Develop and maintain in-depth knowledge of Prochant’s products, becoming the go-to expert internally and externally.
2. Assist in new product development, pricing, and enhancements based on feedback and identified market needs.

• Messaging and Positioning:

1. Craft compelling messaging that clearly differentiates Prochant’s products in the market.
2. Develop strategic positioning documents that align with business goals and customer needs.

• Go-to-Market Strategy:

1. Help plan and execute the strategy to launch new products or features to the market with a particular focus on defining product scope, benefits and features to provide a foundation for content creation.
2. Coordinate with sales, marketing, and product teams to ensure a unified approach to market entry.

• Bachelor’s degree in Marketing, Business, or related field. 

• 5+ years of product marketing experience and/or consulting, preferably in healthcare or technology sectors. 

• Proven track record in conducting market research, competitive analysis, and sales support. 

• Strong analytical skills and a data-driven mindset. 

• Excellent written and verbal communication skills. 

• Ability to work collaboratively across functions and lead projects effectively. 

Prochant offers some of the best benefits in the industry! We take great care of our employees. Prochant’s Fortune 500 level benefits package includes:

• Health Insurance
• Gap Insurance
• Dental Insurance
• Vision Insurance
• Short Term / Long Term Disability (company paid)
• Term Life Insurance (company paid, employee can elect additional)
• Full suite of supplemental insurance plans, including:
• Disability Income
• Level Term Life
• Accident Insurance
• Critical Illness Insurance
• Floating holidays and paid time off
• 401K with company match
• Employer Paid Family Teledoc plan

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Title

Account Executive- HME

Directly Reports to

Chief Growth Officer (CGO)

Summary of Job Requirements

An Account Executive is a professional responsible for managing relationships between Prochant and its clients/prospects. Their primary role is to serve as the main point of contact for clients and prospective clients, understanding their needs, and matching those needs to Prochant’s available products. Account executives act as sales representatives, helping to secure new business opportunities and negotiating contracts. They also work to maintain and strengthen existing client relationships, address any concerns or issues that may arise, and strive to achieve overall client satisfaction. Additionally, account executives collaborate with various internal teams to ensure the successful execution of client projects and to facilitate effective communication between the client and the company. Ultimately, account executives are responsible for the achievement of Prochant’s quarterly sales goals. 

Essential Functions

• Develop sales programs and promotional tools to profitably grow market share in the HME space, leveraging Prochant’s suite of existing services & technology. as well as develop new products and systems.
• Continually monitor marketplace for trends and conditions to assemble facts and information to effectively manage sales activities resulting in increased sales revenue and profits.
• Establish work goals to be achieved by direct reports, evaluates performance, conducts performance reviews, and provides frequent feedback and reinforcement.
• Makes decisions on hiring, promotions, and terminations.
• Assures sales force has proper tools to effectively promote and sell company products, including sales and marketing collateral, advertising, technical support, product mix, and competent managerial support.
• Maintain closeness to marketplace via traveling to industry events such as conferences and trade shows, was well as visiting clients/revenue partners.

Key Competencies

• Develop plans and strategies for developing business and achieving the company’s sales goals
• Create and execute on value-add sales and growth strategies leveraging our vision and values to differentiate us from our competitors.
• Develop and grow client relationships
• Create a culture of success and ongoing business and goal achievement – possibly more important than the first item on this list
• Manage the sales teams, operations and resources to deliver profitable growth
• Mange the use of budgets
• Define optimal sales force structure
• Hire and develop sales staff
• Become known as an employer of choice and a sales force that top salespeople want to join
• Define and oversee sales staff compensation and incentive programs that motivate the sales team to achieve their sale targets
• Define and coordinate sales training programs that enable staff to achieve their potential and support company sales objectives
• Manage customer expectations and contribute to high level of customer satisfaction
• Define sales processes that drive desired sales outcomes and identify improvements where and when required
• Put in place infrastructure and systems to support the success of the sales function
• Provide detailed and accurate sales forecasting
• Compile information and data related to customer and prospect interactions
• Monitor customer, market and competitor activity and provide feedback to company leadership team and other company functions
• Work closely with the marketing function to establish successful support, channel and partner programs
• Manage key customer relationships and participate in closing strategic opportunities
• Travel for in person meetings with customers and partners to develop key relationships

Critical Success Factors

• Communication- The ability to relate to people in situations involving more than giving and receiving instructions.
• Direction, Control and Planning- Adaptable to accepting responsibility for the direction, control, or planning of an activity. The employee may be in a position to negotiate, organize, direct, formulate practices, or make final decisions.
• Feelings or Ideas- Adaptable to situations involving the interpretation of feelings or ideas in terms of personal viewpoint. The employee may be called upon to use creativity, self-expression, or imagination.
• Influencing- Adaptable to influencing people in their opinions, attitudes, or judgments. The employee may be in a position to motivate, convince, or negotiate.
• Measurable or Verifiable Criteria- Adaptable to making generalizations, judgments, or decisions based on measurable or verifiable criteria. The employee may make evaluations on the basis of data.
• Performing Under Stress - Adaptable to situations requiring the precise attainment of set limits, tolerances, or standards. The employee may need to be precise, thorough, exacting, or meticulous in regard to material worked; or in activities such as numerical determinations, record preparation, or inspecting.
• Sensory or Judgmental Criteria - Adaptable to making generalizations, judgments, or decisions based on sensory or judgmental criteria. The employee may rely on one or more of the five physical senses, or rely on knowledge gained by experience to make evaluations.
• Set Limits, Tolerances, or Standards- Adaptable to performing under stress when confronted with emergency, critical, unusual, and/or dangerous situations; or in situations in which working speed and sustained attention are make or break aspects of the job.
• Variety and Change- Adaptable to performing a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Several duties in a job that require different significant differences in technologies, techniques, procedures, working conditions, physical demands, and/or work situations constitute this factor.

Other Responsibilities

The list above is not intended to represent the totality of responsibilities of the Vice President of Business Development. Other duties may be assigned as needed for program expansion and efficient operation of the organization.

Education and Experience

• Bachelor’s degree, Master’s degree preferred.
• Five (5) years’ experience in RCM or HME industry, either as a provider or as an RCM vendor.
• Exceptional computer skills to include competency in Microsoft Office suite of products.

Prochant offers some of the best benefits in the industry! We take great care of our employees. Prochant’s Fortune 500 level benefits package includes:

• Health Insurance
• Gap Insurance
• Dental Insurance
• Vision Insurance
• Short Term / Long Term Disability (company paid)
• Term Life Insurance (company paid, employee can elect additional)
• Full suite of supplemental insurance plans, including:
• Disability Income
• Level Term Life
• Accident Insurance
• Critical Illness Insurance
• Floating holidays and paid time off
• 401K with company match
• Employer Paid Family Teledoc plan

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The Organizational Development Manager is responsible for managing the recruitment process to attract and hire top talent for Prochant and forecasting future recruitment needs. This role involves developing and implementing recruitment strategies, creating job postings, sourcing candidates, conducting interviews, and ensuring a positive candidate experience. The specialist will collaborate closely with hiring managers, maintain accurate recruitment data, and stay updated on industry trends. The ideal candidate will have a strong background in recruitment, excellent communication skills, and a proactive approach to finding and securing talent.  The Organizational Development Manager should also have ability to brand Prochant to attract top talent in revenue cycle space, both passively and actively. The ideal candidate has a hunter mentality in terms of proactively sourcing candidates and building relationships with talent who aren't actively looking, yet can be future hires.

Key Responsibilities

• Collaborate with hiring managers to understand job requirements and expectations. 
• Utilize various channels to identify and attract potential candidates, including job boards, social media, and networking events. 
• Develop a talent pipeline for future hiring needs. 
• Support and inform on the succession planning efforts for US and India organizations. To include identifying organizational gaps that will inform next pool of recruiting roles needed 
• Develop and administer assessment process for evaluating candidates. Pre and post hiring 
• Facilitate the onboarding process for new hires, ensuring a smooth transition. 
• Promote the company’s culture, values and compensation packages to attract top talent. 
• Create and manage content for recruitment marketing efforts, including social media posts and career pages. 
• Identify areas for efficiency and effectiveness in the hiring workflow. 

Educational Background

• Bachelor’s Degree in Human Resources, Business Administration, Organizational Development, or a related field

Experience

• 5+ years of experience in recruitment, talent acquisition, or HR management.
• 2+ years of experience in organizational development or workforce planning.
• Proven track record of successfully filling roles across various levels and functions.

Skills

• Strategic Thinking: Ability to align recruitment strategies with organizational goals and workforce needs.
• Strong Communication: Excellent verbal and written communication skills for engaging with candidates and stakeholders.
• Analytical Skills: Proficient in using data to drive decisions, measure recruitment effectiveness, and identify trends.
• Relationship Building: Strong interpersonal skills to establish relationships with candidates, hiring managers, and external partners.
• Project Management: Experience managing multiple recruitment projects and initiatives simultaneously.

Technical Proficiency

• Familiarity with Applicant Tracking Systems (ATS) and HR software.
• Proficient in using social media and professional networking platforms for sourcing candidates.
• Knowledge of HR analytics tools for measuring recruitment metrics and organizational development.

Prochant offers some of the best benefits in the industry! We take great care of our employees. Prochant’s Fortune 500 level benefits package includes:

• Health Insurance
• Gap Insurance
• Dental Insurance
• Vision Insurance
• Short Term / Long Term Disability (company paid)
• Term Life Insurance (company paid, employee can elect additional)
• Full suite of supplemental insurance plans, including: Disability Income, Level Term Life, Accident Insurance, & Critical Illness Insurance
• Floating holidays and paid time off
• 401K with company match
• Employer paid Family Teledoc plan

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The Lead Insurance Benefits Verification Specialist is responsible for supporting the insurance and benefits verification functions of the assigned client(s) in accordance with the policies and practices of Prochant. The position will be responsible for gathering patient specific insurance information for the prescribed therapy, and use that information to obtain benefits and authorization to provide services. The position will be responsible for facilitation of medical benefits and prior authorizations for assigned client(s)

Education: High School Diploma or GED

Experience: Three years previous experience determining eligibility for all commercial, PBM, Medicaid and/or Medicare payers required. Knowledge of insurance payor rules and regulations. Experience with HIPPA regulated environment, processing ICD10, EOB’s, third party payers, Medicare, managed care, and private pay. Must have a firm understanding of Infusion Pharmacy benefit, obtaining authorizations and billing experience.

Specialized knowledge, skills, or abilities: Excellent working knowledge of commercial, Medicaid and Medicare, including PBM’s and managed plans for infusion therapies. Must have the ability to make independent decisions and exercise discretion when working with customers, providers, and insurance companies. Demonstrate a willingness to cooperate, work and communicate with coworkers, supervisors, and outside client contacts. Excellent verbal and written communication skills required. Strong organization skills. Must be detail oriented, follow through on tasks, problem solve, trouble shoot, and be able multi-task in a fast paced environment. Maintain a professional attitude with all staff and prospective clients. Ability to communicate effectively with all departments. Must have ability to operate independently while maintaining collaboration with the client intake team. Must be able to talk on the phone for extended periods of time.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Verify insurance eligibility and benefits for patients.

· Obtain and facilitate prior authorizations

· Validate insurance information of patients for accuracy and completeness and resolve discrepancies as needed.

· Verify all active client's Medicaid the first week of each month.

· Assist in correcting billing denials as it pertains to benefits and authorizations

· Obtain reimbursement information from Commercial, Medicare and Medicaid plans.

· Monitor the status of new referrals and non-routine patient cases.

· Follow up with client on the status of pending referrals, or patients with a change in orders

· Perform data entry utilizing Electronic Health Record for documentation of insurance information with minimal errors.

· Analyze patient data loaded into the billing system, from admission through discharge, to ensure that all key elements that affect billing and collections are present and accurate.

· Provide patient notifications to patients or patients representatives including End of Coverage Notifications, Recertification Application, and any other payor required documents prior to the start of a new patient.

· Identify and recommend improvement opportunities based upon root cause analysis of denied claims to management.

· Full understanding of the use of PBM benefits when applicable to patient benefits/therapy

· Stay up to date on Medicare, Medicaid plans, (including managed plans) benefits and prior Authorization requirements

Prochant offers some of the best benefits in the industry! We take great care of our employees. Prochant’s Fortune-500 level benefits package includes:

• Health Insurance
• Gap Insurance
• Dental Insurance
• Vision Insurance
• Short Term / Long Term Disability (company paid)
• Term Life Insurance (company paid, employee can elect additional)
• Full suite of supplemental insurance plans, including:
• Disability Income
• Level Term Life
• Accident Insurance
• Critical Illness Insurance
• Family Teledoc Plan (company paid)
• Floating holidays and paid time off
• 401K with company match

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The Infusion Billing Specialist is responsible for printing and mailing claims, resolving claim issues, completing on the job trainings to build their work volume, and growing their role according to skills and processes learned. The ideal candidate will be a highly motivated individual who has infusion experience, an understanding of various payer types, prior patient statement printing, mailing and follow up with patients. This role may require in depth conversations with patients to explain amounts due and how insurance plans processed claim.

Responsibilities & Essential Functions

• Printing of Secondary Infusion claims
• Submit claims to the payers for all infusion clients
• Print Patient statements
• Mailing printed claims on the mail cycle set up by the clients
• Follow through on commitments – Lives up to verbal and written agreements, regardless of personal cost.
• Intelligence – Learns quickly, demonstrates the ability to quickly and proficiently understand and absorb new information.
• Analytical and Reasoning Skills – Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
• Attention to detail – Does not let important details slip through the cracks or derail a project.
• Persistence – Demonstrates tenacity and willingness to go the distance and get things done.
• Efficiency – Able to produce significant output with minimal wasted effort.
• Honesty/Integrity – Does not cut corners ethically, earns trust, and maintains confidence. Speaks plainly and truthfully.
• Proactivity – Acts without being told to do so to prevent potential problems, brings new ideas from a freshman perspective.
• Enthusiasm – Exhibits passion and excitement over work. Has a can-do attitude.
• Strong Cultural Fit – fits in well with Prochant’s core values:
• Act like a Champion Team
• Be Dependable
• Have a Growth Mindset

Education and Experience

• 2 years of Infusion Claims experience
• Must be able to use MS Office Suite
• Must be able to learn software and programs quickly
• Must have fundamental knowledge of virtual communication: chat rooms, emails, zoom meetings, online registration, and e-signature software.

Prochant offers some of the best benefits in the industry! We take great care of our employees. Prochant’s Fortune-500 level benefits package includes:

• Health Insurance
• Gap Insurance
• Dental Insurance
• Vision Insurance
• Short Term / Long Term Disability (company paid)
• Term Life Insurance (company paid, employee can elect additional)
• Full suite of supplemental insurance plans, including:
• Disability Income
• Level Term Life
• Accident Insurance
• Critical Illness Insurance
• Floating holidays and paid time off
• 401K with company match
• Employer Paid Family Teledoc plan

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We are seeking a skilled and experienced Enterprise Reimbursement Success Manager (RSM) to join our team. The RSM will be responsible for ensuring the success of our enterprise clients by managing and optimizing their revenue cycle processes. This role requires a deep understanding of the RCM industry, strong analytical skills, and the ability to build and maintain strategic relationships with key stakeholders.

Key Responsibilities:

• Client Success Management: Serve as the primary point of contact for enterprise clients, ensuring their needs are met and their expectations are exceeded.
• Revenue Optimization: Analyze client revenue cycle performance and identify opportunities for improvement, implementing strategies to optimize revenue and reduce denials.
• Relationship Building: Build and maintain strong, long-term relationships with key decision-makers and stakeholders within client organizations.
• Performance Monitoring: Monitor and report on key performance indicators (KPIs) related to client revenue cycle operations, providing regular updates and insights.
• Issue Resolution: Proactively identify and resolve issues that may impact client satisfaction and revenue performance.
• Best Practices Implementation: Share industry best practices and provide guidance on implementing process improvements to enhance revenue cycle efficiency.
• Collaboration: Work closely with internal teams, including sales, product development, and customer support, to ensure a seamless client experience.
• Training and Education: Conduct training sessions and workshops to educate clients on our RCM solutions and help them maximize their benefits.
• Travel: Must be willing/able to travel to the Los Angeles, CA area monthly

Qualifications:

• Bachelor's degree in Business, Healthcare Administration, or a related field.
• Minimum of 5 years of experience in Revenue Cycle Management (RCM), with a focus on enterprise client success.
• Proven track record of managing and optimizing revenue cycle processes for large healthcare organizations.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven recommendations.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment.
• Proficiency in RCM software and tools.

Prochant offers some of the best benefits in the industry! We take great care of our employees. Prochant’s Fortune 500 level benefits package includes:

• Health Insurance
• Gap Insurance
• Dental Insurance
• Vision Insurance
• Short Term / Long Term Disability (company paid)
• Term Life Insurance (company paid, employee can elect additional)
• Full suite of CHUBB supplemental insurance plans, including: Disability Income, Level Term Life, Accident Insurance, & Critical Illness Insurance
• Floating holidays and paid time off
• 401K with company match

See more jobs at Prochant US

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