We are seeking an Application Support Specialist to join our QAD, Redzone team in India. Looking forA technologist who loves a fast-paced team environment, frequent customer communication, and solving customer problems.
Note: For the first six months, this role will require supporting EMEA hours, after which it will transition to a APAC shift starting 6.30 am to 3.30 pm IST. As we are a global organization, there may be times when flexibility with working hours is expected.
Role Overview:
Minimum Bachelor’s degree required
3 to 5 years experience in Application Support, Technical Support and BI Support.
Required Skills
Exemplary communications, organizational, and interpersonal skills
Self-motivated and able to maintain high productivity and focus in an unsupervised work environment
Fully proficient in English
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Software Engineer & Sr Software Engineer, Java (Full Stack Developer)
QAD is seeking a Software & Sr Software Engineer, Javawith experience of building enterprise applications using Java and web-based technologies to join our growing team. You will be responsible for maintaining, designing, developing, testing, and deploying high-quality web applications using a combination of Java, Progress, and scripting languages. You will work closely with other developers, designers, and stakeholders to ensure that our applications meet user needs and business objectives.
Please note:We are hiring for multiple levels, and the final job title will be determined based on the evaluation of your technical skills during the final interview rounds.
What You’ll Do:
Performs analysis to define requirements for modifications including new/affected programs, expected behavior, related document changes, and test scenarios.
Performs maintenance and enhancement of new and/or existing software systems or product modules.
Work with the QA team to ensure the quality of software delivered to our customers.
Prepares program documentation of product components.
Provides support to services/ supports/ other R&D teams, solves customer issues as needed.
Establishes technical proficiency in design, implementation, and unit testing and strives to increase application knowledge.
Design and develop server-side components using Java, leveraging core concepts like OOP, multithreading, exception handling, and generics.
Implement frontend user interfaces using HTML, CSS, and JavaScript frameworks like Angular or TypeScript.
Facilitate communication between different components using RESTful web services.
Manage and interact with databases like MariaDB, utilizing SQL queries for data manipulation and optimization techniques for improved performance.
Participate in Agile development methodologies, attending Scrum meetings and delivering incremental updates through CI/CD pipelines.
Mentors and facilitates the learning of junior software engineers. Maintain proficiency of team members in new product technologies by organizing formal and informal training
Acts as a Backup if required in absence of the Team Lead. Collaborate with other team members to achieve project goals.
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As aSr Typescript Full-Stack Developer, you’ll be a crucial part of our development team, working across the full spectrum of our tech stack. You’ll get the chance to:
Innovate & Build: Design and implement new features from scratch, ensuring they’re scalable, maintainable, and meet user needs.
Collaborate: Work closely with product managers and designers to bring new features to life, and ensure a seamless user experience.
Optimize: Enhance and fine-tune the application’s performance to provide a delightful experience for our users.
Learn & Grow: Expand your skill set by diving into all aspects of modern application development, from database design to crafting beautiful UIs and everything in between.
Our Tech Stack:
Who you are:
You’re an experienced full-stack developer with a passion for creating innovative solutions and a knack for tackling challenges head-on. You thrive in a fast-paced environment and enjoy being a key player in a growing product team.
Experience: You have hands-on experience in full-stack application development.
Proficient in TypeScript (preferred) or JavaScript, along with a typed language like Java.
Web Savvy: You’re well-versed in web development essentials—DOM manipulation, CSS, and modern frameworks like React or Vue.js.
Database Knowledge: You have experience with database modeling in MongoDB or similar SQL/NoSQL databases.
Product Focused: You’re passionate about creating impactful consumer or enterprise web applications.
Eager to Make an Impact: You’re excited about working on a young, evolving product and want to play a big role in its success.
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As a Sr ERP Sales Executive at QAD, you will be responsible for targeting net new customers in the Manufacturing and Food and Beverages sectors.
You will be responsible for software sales to achieve both company and personal quotas. As a Sr ERP Sales Executive, you will develop marketing plans that provide leads, manage assigned accounts and prospects, and understand customers’ business issues and design strategies. Ideal candidates have knowledge of enterprise software applications used in the Manufacturing and Food and Beverages industries.
What You’ll Do:
Generate software subscription revenue for the assigned territory and accounts to achieve and/or exceed the Subscription revenue quota
Prospect in the assigned territory to achieve a qualified pipeline of 5X the annual revenue quota
Coordinate closely with internal and external teams in consulting, inside sales, and support sales to maximize QAD’s revenue capture from customers and prospects in the assigned territory
Use formal professional selling practices and tools
Nurture the customer by helping them identify business needs and explore their options
Update and maintain sales forecasts and provide reports reflecting territory and pipeline status and forecast
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We are seeking a highly motivated and experienced Technical Product Owner to join our dynamic team. The role is responsible for analyzing and defining business needs and assists in testing and implementation of QAD software. Provides the functional and business expertise to assist in identifying, evaluating and developing new QAD solutions or enhancements to existing products. Works between Product Management and Engineering teams to resolve issues and acts as an expert in his or her areas of product responsibilities, and strives to complete innovative cost effective solutions to solve complex business process issues. This role may manage Product Owner teams.
Note: The person will need to work in EMEA shift starting 2 pm IST to 11 pm IST
Key Responsibilities:
Other knowledge or skills: Experience interpreting user needs and writing or editing use cases and user stories for new systems, systems changes or system enhancements, defining clear and concise requirements is a must.
Must be comfortable and capable of creating and presenting complex ideas and technical solutions and leading teams and workgroups.
Experience within a Platform, Applications environment, knowledge about cloud technologies are plus but not required.
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QAD is looking for an Application Technical Consultant with German who will analyze and resolve complex technical issues, ensuring smooth operations and providing technical guidance and support to the end user (customer). You will also contribute to the overall success of the organization by implementing effective solutions and driving continuous improvement. This role requires strong technical, analytical, and communication skills, as well as a solid knowledge of IT systems and processes. You will provide software support regarding our SRM software only. The majority of the questions are placed by the customer directly. Additionally, as an Application Senior Technical Consultant you will play a key role in developing training content for the team, enhancing their capabilities in complex case resolution.
This position is located in Poland and is a fully remote opportunity.
What you will do:
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What You’ll Do:
Environments Monitoring
Incident Management & Problem Management
Change Management & Release/Deployment Management
Service Requests Management:
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The Functional Analyst position is a critical role within our organization, focused on delivering high-quality software support to our customers and partners. You will be directly interacting with QAD customers through telephone and internet-based platforms, addressing inquiries related to QAD products. In this role, you are tasked with analyzing problems within QAD’s software applications, providing expert solutions, and adhering to the company’s strict quality processes, standards, and toolsets.
As a Functional Analyst, your responsibilities include maintaining a detailed log of problems and the steps taken for analysis. This rigorous documentation is essential as it aids in the creation and review of reusable solutions, subsequently posted on QAD’s website for global use by customers and partners. You will be expected to handle moderately complex issues, using your demonstrated knowledge and problem-solving skills. Collaborating with the team lead, peers, and the global Support team is crucial to determine the most effective solutions and maintain a high-quality support experience.
Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, initially focused on the American time zones, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role.
In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of existing product knowledge. This is necessary to stay prepared for any new challenges that might arise. As a Support Analyst, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization
Note: The role will require the person to support in American shifts ( 6.30 pm IST to 3.30 am IST ) with weekend support when required.
DUTIES AND AREAS OF RESPONSIBILITY:
Incident Handling:
Documentation and Communication:
Knowledge Base Maintenance:
Team Assistance:
Continuous Learning and Adaptation:
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The Functional Analyst position is a critical role within our organization, focused on delivering high-quality software support to our customers and partners. You will be directly interacting with QAD customers through telephone and internet-based platforms, addressing inquiries related to QAD products. In this role, you are tasked with analyzing problems within QAD’s software applications, providing expert solutions, and adhering to the company’s strict quality processes, standards, and toolsets.
As a Functional Analyst, your responsibilities include maintaining a detailed log of problems and the steps taken for analysis. This rigorous documentation is essential as it aids in the creation and review of reusable solutions, subsequently posted on QAD’s website for global use by customers and partners. You will be expected to handle moderately complex issues, using your demonstrated knowledge and problem-solving skills. Collaborating with the team lead, peers, and the global Support team is crucial to determine the most effective solutions and maintain a high-quality support experience.
Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, initially focused on the American time zones, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role.
In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of existing product knowledge. This is necessary to stay prepared for any new challenges that might arise. As a Support Analyst, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization
Note: The role will require the person to support in American shifts ( 10 pm IST to 7 am IST ) with weekend support when required.
DUTIES AND AREAS OF RESPONSIBILITY:
Incident Handling:
Documentation and Communication:
Knowledge Base Maintenance:
Team Assistance:
Continuous Learning and Adaptation:
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QAD is looking to hire a Technical Product Manager - SaaS for our Engineering team. The person will Direct a comprehensive product strategy from product conception and definition through end of life. Functions as a central resource with design, manufacturing, quality, test, marketing and distribution as the product(s) move through their lifecycle. Directs those involved in the design, modification and evaluation of all phases of a specific product or group of products. Formulates and executes long-term plans for cost/profit control. Promotes use of new technologies and industry-leading trends. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
You will be directly involved in leading the QAD transformation into a SaaS product company as we deliver QAD software products in public cloud. Our next generation platform enables customer consumption of the QAD product portfolio in the form of software services. This new delivery model requires a modern next generation public cloud based platform managed and operated by the QAD cloud operations team.
Your role will take the lead in developing an outside-in definition of "the what" for end to end customer experience for facing capabilities and entitlements of the QAD SaaS offers. You will be the subject matter expert responsible for understanding “what” (availability service level agreement (SLA), infrastructure capacity, resiliency, elasticity, and support levels) cloud ERP competitors entitle in their SaaS solutions (what comprises standard offer, premium offer, and optional services). Your ability to collaborate and prioritize feature roadmaps with your peers will be crucial to success.
DUTIES AND AREAS OF RESPONSIBILITY:
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Senior ERP Sales Executive -- Life Sciences or Food and Beverages
As a Senior Sales Executive at QAD, you will be responsible for targeting net new customers in the Life Sciences, Manufacturing and Food and Beverages sectors.
You will be responsible for software sales to achieve both company and personal quotas. As a Sr. Sales Executive, you will develop marketing plans that provide leads, manage assigned accounts and prospects, and understand customers’ business issues and design strategies. Ideal candidates have knowledge of enterprise software applications used in the Manufacturing, Life Sciences and Food and Beverages industries.
What You’ll Do:
Generate software subscription revenue for the assigned territory and accounts to achieve and/or exceed the Subscription revenue quota
Prospect in the assigned territory to achieve a qualified pipeline of 5X the annual revenue quota
Coordinate closely with internal and external teams in consulting, inside sales, and support sales to maximize QAD’s revenue capture from customers and prospects in the assigned territory
Use formal professional selling practices and tools
Nurture the customer by helping them identify business needs and explore their options
Update and maintain sales forecasts and provide reports reflecting territory and pipeline status and forecast
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QAD is looking for an Application Senior Technical Consultant with German who will analyze and resolve complex technical issues, ensuring smooth operations and providing technical guidance and support to the end user (customer). You will also contribute to the overall success of the organization by implementing effective solutions and driving continuous improvement. This role requires strong technical, analytical, and communication skills, as well as a solid knowledge of IT systems and processes. You will provide software support regarding our SRM software only. The majority of the questions are placed by the customer directly. Additionally, as an Application Senior Technical Consultant you will play a key role in developing training content for the team, enhancing their capabilities in complex case resolution.
This position is located in Poland and is a fully remote opportunity.
What you will do:
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QAD is looking for an Application Senior Technical Analyst with German who will analyze and resolve complex technical issues, ensuring smooth operations and providing technical guidance and support to the end user (customer). You will also contribute to the overall success of the organization by implementing effective solutions and driving continuous improvement. This role requires strong technical, analytical, and communication skills, as well as a solid knowledge of IT systems and processes. You will provide software support regarding our SRM software only. The majority of the questions are placed by the customer directly. Additionally, as an Application Senior Technical Analyst you will play a key role in developing training content for the team, enhancing their capabilities in complex case resolution.
This position is located in Poland and is a fully remote opportunity.
What you will do:
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We are seeking a skilled Senior DevOps Engineer to join our global and fully remote DevOps team. The ideal candidate will be located in Poland and join our existing DevOps team within the QAD Engineering division.
The DevOps team is responsible for designing, implementing, and maintaining our infrastructure and application deployment toolset, as well as being DevOps evangelists for QAD. The DevOps team works closely with our development, cloud operations, technical quality and observability teams to streamline our release, deployment and cloud operations processes.
What you’ll do:
What you'll need:
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