Job Description

We are seeking an Application Support Specialist to join our QAD, Redzone team in India. Looking forA technologist who loves a fast-paced team environment, frequent customer communication, and solving customer problems.

Note: For the first six months, this role will require supporting EMEA hours, after which it will transition to a APAC shift starting 6.30 am to 3.30 pm IST. As we are a global organization, there may be times when flexibility with working hours is expected.

Role Overview:

• Provide patience, empathy, and a customer-centric approach to handling support requests.
• Provide timely and accurate troubleshooting for both hardware and software issues
• Interact with end-users via Google Meet, email, or chat to help resolve their technical issues
• Manage and record all technical issues and resolutions using Intercom.
• Take ownership of customer issues reported and see problems through to resolution
• Prioritize and manage many customers and issues at one time
• Apply troubleshooting techniques before escalating issues
• Monitor health of customer environments and proactively tackle issues
• Analyze records and logs to spot underlying trends and potential issues
• Work alongside Engineering team to learn and stay current on new technologies for the infrastructure
• Celebrate team-based goals for best-in-class SLA and CSAT metrics.

Qualifications

• Minimum Bachelor’s degree required

• 3 to 5 years experience in Application Support, Technical Support and BI Support. 

• Required Skills

1. Expert user in iOS
2. Basic knowledge of manufacturing processes and quality control
3. Clear and concise communication for technical and non-technical audiences

• Desired Skills

1. Database Knowledge - ODBC connections- SQL Reporting Services
2. Cloud AWS – features, abilities, considerations - Kubernetes Containers
3. Intercom or similar Help Desk ticketing system
4. Software – GitHub, Slack, Google Meet, or similar communication tools
5. Controls & Automation – Working Knowledge of Sensors, Manufacturing Equipment, and PLCs
6. ITIL Framework Knowledge (incident management, problem management, change management)

• Exemplary communications, organizational, and interpersonal skills

• Self-motivated and able to maintain high productivity and focus in an unsupervised work environment

• Fully proficient in English

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Job Description

QAD is seeking a  Software & Sr Software Engineer, Javawith experience of building enterprise applications using Java and web-based technologies to join our growing team. You will be responsible for maintaining, designing, developing, testing, and deploying high-quality web applications using a combination of Java, Progress, and scripting languages. You will work closely with other developers, designers, and stakeholders to ensure that our applications meet user needs and business objectives.

Please note:We are hiring for multiple levels, and the final job title will be determined based on the evaluation of your technical skills during the final interview rounds.

What You’ll Do:

• Performs analysis to define requirements for modifications including new/affected programs, expected behavior, related document changes, and test scenarios.

• Performs maintenance and enhancement of new and/or existing software systems or product modules.

• Work with the QA team to ensure the quality of software delivered to our customers.

• Prepares program documentation of product components. 

• Provides support to services/ supports/ other R&D teams, solves customer issues as needed.

• Establishes technical proficiency in design, implementation, and unit testing and strives to increase application knowledge.

• Design and develop server-side components using Java, leveraging core concepts like OOP, multithreading, exception handling, and generics.

• Implement frontend user interfaces using HTML, CSS, and JavaScript frameworks like Angular or TypeScript.

• Facilitate communication between different components using RESTful web services.

• Manage and interact with databases like MariaDB, utilizing SQL queries for data manipulation and optimization techniques for improved performance.

• Participate in Agile development methodologies, attending Scrum meetings and delivering incremental updates through CI/CD pipelines.

• Mentors and facilitates the learning of junior software engineers. Maintain proficiency of team members in new product technologies by organizing formal and informal training

• Acts as a Backup if required in absence of the Team Lead. Collaborate with other team members to achieve project goals.

Qualifications

• Bachelor’s Degree required
• 2 to 8 years of experience as a Full-Stack Developer.
• Proficiency in Java, including core concepts, frameworks (Spring, JUnit, Maven / Ant, etc) , and best practices.
• Familiarity with Progress development tools and technologies.
• Strong understanding of HTML, CSS, and JavaScript (or a similar frontend framework).
• Working knowledge of RESTful web services and API design.
• Experience with MariaDB and SQL and database management systems like PostgreSQL.
• Ability to effectively debug and troubleshoot complex problems.
• Experience with Agile methodologies and CI/CD pipelines is a plus.
• Experience with shell scripting and Python scripting is a bonus.
• Excellent communication and teamwork skills.
• Passion for learning and staying up-to-date with the latest technologies.

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Job Description

As aSr Typescript Full-Stack Developer, you’ll be a crucial part of our development team, working across the full spectrum of our tech stack. You’ll get the chance to:

• Innovate & Build: Design and implement new features from scratch, ensuring they’re scalable, maintainable, and meet user needs.

• Collaborate: Work closely with product managers and designers to bring new features to life, and ensure a seamless user experience.

• Optimize: Enhance and fine-tune the application’s performance to provide a delightful experience for our users.

• Learn & Grow: Expand your skill set by diving into all aspects of modern application development, from database design to crafting beautiful UIs and everything in between.

Our Tech Stack:

• Frontend: TypeScript, Vue.js
• Backend: TypeScript, Node.js, MongoDB
• Cloud: AWS

Qualifications

Who you are:

You’re an experienced full-stack developer with a passion for creating innovative solutions and a knack for tackling challenges head-on. You thrive in a fast-paced environment and enjoy being a key player in a growing product team.

• Experience: You have hands-on experience in full-stack application development.

• Proficient in TypeScript (preferred) or JavaScript, along with a typed language like Java.

• Web Savvy: You’re well-versed in web development essentials—DOM manipulation, CSS, and modern frameworks like React or Vue.js.

• Database Knowledge: You have experience with database modeling in MongoDB or similar SQL/NoSQL databases.

• Product Focused: You’re passionate about creating impactful consumer or enterprise web applications.

• Eager to Make an Impact: You’re excited about working on a young, evolving product and want to play a big role in its success.

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Job Description

As a Sr ERP Sales Executive at QAD, you will be responsible for targeting net new customers in the Manufacturing and Food and Beverages sectors.

You will be responsible for software sales to achieve both company and personal quotas.  As a Sr ERP Sales Executive, you will develop marketing plans that provide leads, manage assigned accounts and prospects, and understand customers’ business issues and design strategies.  Ideal candidates have knowledge of enterprise software applications used in the Manufacturing and Food and Beverages industries.

What You’ll Do:

• Generate software subscription revenue for the assigned territory and accounts to achieve and/or exceed the Subscription revenue quota

• Prospect in the assigned territory to achieve a qualified pipeline of 5X the annual revenue quota

• Coordinate closely with internal and external teams in consulting, inside sales, and support sales to maximize QAD’s revenue capture from customers and prospects in the assigned territory

• Use formal professional selling practices and tools

• Nurture the customer by helping them identify business needs and explore their options

• Update and maintain sales forecasts and provide reports reflecting territory and pipeline status and forecast 

Qualifications

• Minimum 8 years of experience as a proven sales performer in the software solutions industry, with a track record of nurturing and selling to existing or net new customer base, meeting and exceeding quota targets
• Experience with Manufacturing or Food and Beverages verticals is ideal.  
• Demonstrated success in achieving quota in enterprise class software sales
• A Bachelor's degree is highly preferred
• Ability to establish and manage executive level customer relationships
• Ability to handle multiple complex sales cycles simultaneously
• Ability to work effectively in a matrix-management environment with extended team members
• Strong interpersonal and communication skills: writing, editing and presenting
• Ability to resolve complex problems, develop strategies and execute
• Willingness to travel up to 50% of the time
• Knowledge of Discrete or Process manufacturing industry is desired
• Preferred previous experience selling ERP software sales experience in the areas listed above is good to have, 
• Ability to learn quickly and have a high degree of emotional intelligence 
• This role, through remote, is located in Mid West US  

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Job Description

We are seeking a highly motivated and experienced Technical Product Owner to join our dynamic team. The role is responsible for analyzing and defining business needs and assists in testing and implementation of QAD software. Provides the functional and business expertise to assist in identifying, evaluating and developing new QAD solutions or enhancements to existing products. Works between Product Management and Engineering teams to resolve issues and acts as an expert in his or her areas of product responsibilities, and strives to complete innovative cost effective solutions to solve complex business process issues.  This role may manage Product Owner teams.

Note: The person will need to work in EMEA shift starting 2 pm IST to 11 pm IST

Key Responsibilities:

• This role functions as the owner of the product enhancement / investment process. This entails a number of sub processes including:  Independently analyzing business needs, defining, and creating business software use cases and granular user personas and stories in conjunction with Product Managers.
• Research and update of the solution defined use cases / user scenarios in collaboration with other POs across the business flow (not limited to a single function).
• Own the creation of use cases and create user stories for sprint or more granular development and testing.
• Collaborate with engineering teams  on scrum development activities.
• Collaborate on initial screen designs with UX agent/s. Provide guidelines to QA's to direct their testing strategy and approve tested product increments.
• Business overview validation of completed solutions working with Engineering teams.
• Executing solution components and completed sprints, release based on use cases and business expectations.
• Ability to demo solutions to product managers, customers and business experts.
• Contribute to and lead team members through all implementation efforts, including design, build, test, documentation and go-live activities.
• Provide and share expertise with other Product Owners, Product Managers and Scrum teams to develop effective QAD solutions.
• Recommend business process changes based on best business practices with our software.
• Conduct operational readiness activities in support of release and new product launches including but not limited to assisting in the development and delivery of product documentation and training materials as a Subject Matter Expert (SME).
• Work closely with Business Consulting, Services and Service Delivery on implementations and issue resolution for co-development or proof of concept (POC) customers or early adopting clients as approved by the Chief Product Officer or the appropriate Pillar Product Management Director.
• Continuously learn and improve product ownership within Platform Product Management team

Qualifications

• Bachelor's or Master's degree in a related field (e.g., Finance, Computer Science, Business, or Engineering).
• Experience:  3-5 years of related experience, preferably in a global enterprise software company with a background in agile methodology highly desirable
• Excellent communication required.

• Other knowledge or skills: Experience interpreting user needs and writing or editing use cases and user stories for new systems, systems changes or system enhancements, defining clear and concise requirements is a must.

• Must be comfortable and capable of creating and presenting complex ideas and technical solutions and leading teams and workgroups. 

• Experience within a Platform, Applications environment, knowledge about cloud technologies are plus but not required.

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Job Description

QAD is looking for an Application Technical Consultant with German who will analyze and resolve complex technical issues, ensuring smooth operations and providing technical guidance and support to the end user (customer). You will also contribute to the overall success of the organization by implementing effective solutions and driving continuous improvement. This role requires strong technical, analytical, and communication skills, as well as a solid knowledge of IT systems and processes. You will provide software support regarding our SRM software only. The majority of the questions are placed by the customer directly. Additionally, as an Application Senior Technical Consultant you will play a key role in developing training content for the team, enhancing their capabilities in complex case resolution.

This position is located in Poland and is a fully remote opportunity.

What you will do:

• Analyze and troubleshoot complex technical problems related to the SRM application. Working closely with customers and partners to identify and resolve issues promptly. Ensure that support incidents are resolved in line with established Service Level Agreements.
• Implement regular software updates of the SRM application in different environments, such as AWS or customer environments.
• Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.
• Provide mentorship to Functional Analysts, fostering professional development and skill enhancement. Lead in sharing best practices and developing innovative solutions, enhancing the team’s problem-solving capabilities.
• Collaborating with other members of IT teams to resolve complex technical issues.
• Documenting issues and solutions for future reference and analysis. 

Qualifications

• Education in the field of Computer Science, IT-related studies or comparable qualifications.
• + 2 years of professional experience in the Customer Service/Support department as a Technical Analyst within the B2B area.
• Previous experience with server containers such as Tomcat is essential to the role.
• Previous experience with database structure and queries, especially PostgreSQL and basic Oracle SQL, is essential to the role.
• The ability to read code (Java) is beneficial for the job, or if you read another programming language. 
• Practical knowledge and familiarity with MS Excel, HTML, CSS, XML, REST API, and JSON are desirable.
• Basic knowledge of Linux and, ideally, Windows are required.
• Experience working with ITIL or an understanding of the framework is preferred.
• Demonstrated ability to continually learn new products and technologies. 
• Excellent interpersonal, organization & communication skills. 
• Attention to detail, strong analytical and problem solving skills.
• Able to build productive working relationships internally and externally.
• Fluent German and very good English language skills are required.

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Job Description

What You’ll Do:

• Provisioning and delivery of services requested by Cloud and On Premise customers and in ensuring smooth conduct of Cloud Operations.
• installing, configuring, maintaining and upgrading QAD, QAD Divisional and third party/partner products on QAD Cloud. Non-Production environments and delivers services requested by Cloud customers.
• Well conversant with all established processes and procedures of the Cloud Service Management System and is expected to be compliant with ISO 20000, ISO 27000 and any other standards that Cloud Operations is certified against.

Environments Monitoring

• Production Monitoring
• Non-Production Monitoring
• Special/manual monitoring ,if any

Incident Management & Problem Management

• Working on assigned incidents and resolving them as per defined Service Level Agreements (SLAs).
• Root cause analysis of low APA% instances and low to medium complexity issues that are recurring in nature. Employs DMAIC approach to problem solving
• Liaise with the different forums and teams within QAD effectively and also start contributing to the forums. Certification in QAD’s product as required.
• Documenting in detail, all analysis and correspondences throughout the issue resolution process; provides pro-active status updates to customers.
• Service desk routing, which includes Web-Monitoring and ACD 

Change Management & Release/Deployment Management

• Creating RFC (maintenance window) documents for the installation/upgrade activities in strict compliance with document procedures and work towards securing approval for execution of the RFC tasks.
• Executing the approved RFC’s on Cloud customer environments if the requisite certification level has been achieved.
• Work towards building certification levels to perform install/upgrades of QAD/QAD Divisional and partner products.

Service Requests Management:

• Perform database refreshes and other DBA tasks
• User administration, Printer Management, Batch Management
• Other Cloud environment tasks/activities  as assigned
• Begin developing performance SME skills and perform basic performance analysis
• Kbase article creation , report creation & work instruction creation/modification

Qualifications

• Education: BE/ B Tech/ MCA
• Minimum 2 to 4 years of relevant Progress and QAD Products Technical experience for global customers
• Linux skills are a must. Should be well versed with RDBMS concepts and should be comfortable performing Progress DBA tasks as well as QAD products installation, configuration, administration and technical troubleshooting.
• Good Analytical & Technical skills and ability to continually learn new products and technologies.
• Good knowledge of technical concepts and how systems are delivered & supported. Understanding of ITIL

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Job Description

The Functional Analyst position is a critical role within our organization, focused on delivering high-quality software support to our customers and partners. You will be directly interacting with QAD customers through telephone and internet-based platforms, addressing inquiries related to QAD products. In this role, you are tasked with analyzing problems within QAD’s software applications, providing expert solutions, and adhering to the company’s strict quality processes, standards, and toolsets.

As a Functional Analyst, your responsibilities include maintaining a detailed log of problems and the steps taken for analysis. This rigorous documentation is essential as it aids in the creation and review of reusable solutions, subsequently posted on QAD’s website for global use by customers and partners. You will be expected to handle moderately complex issues, using your demonstrated knowledge and problem-solving skills. Collaborating with the team lead, peers, and the global Support team is crucial to determine the most effective solutions and maintain a high-quality support experience.

Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, initially focused on the American time zones, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role.

In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of existing product knowledge. This is necessary to stay prepared for any new challenges that might arise. As a Support Analyst, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization

Note: The role will require the person to support in American shifts ( 6.30 pm IST to 3.30 am IST ) with weekend support when required.
 

DUTIES AND AREAS OF RESPONSIBILITY:

Incident Handling: 

• Address incoming software issues from customers and partners through telephone and CRM. 
• Work on problems of moderate complexity, requiring analysis of various factors. This includes formulating and enhancing reusable solutions to new and unique issues using solution-centered support methodologies (Analyze, test, and solve problems).
• Escalate issues as necessary, ensuring timely and effective resolution.
• Ensure that support incidents are resolved in line with established Service Level Agreements.

Documentation and Communication:

• Document all analyses and correspondences meticulously throughout the issue resolution process. Provide proactive status updates to customers, maintaining transparency and trust.

Knowledge Base Maintenance:

• Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.

Team Assistance:

• Assist team members both locally and globally, fostering a collaborative work environment. This includes cross-team collaboration to enhance the overall effectiveness of our support services.

Continuous Learning and Adaptation:

• Engage in ongoing learning and practice of existing product knowledge. This is vital to stay prepared and responsive to new and evolving issues in a dynamic technological environment.

Qualifications

• A University or Bachelor’s Degree in Business, Accounting, Logistics, Production Operations/Manufacturing Management, Information Technology, or a related field. Equivalent experience may also be considered.
• Minimum 2 years of experience in the software, manufacturing, distribution, or accounting industryis preferred. Experience using and supporting any ERP (SAP, Oracle ERP, Ms Dynamics 365)or other business software applications is desired.
• Proven track record in a Customer Service/Support capacity.
•  Essential debugging/troubleshooting skills, including proficiency in navigating Unix, Windows, Internet, and networks, are required. Additionally, programming knowledge for troubleshooting in languages such as C, C++, Unix, Progress, Oracle, SQL, Java, or XML is highly beneficial.
•  Exceptional communication skills, both verbal and written, are essential. This includes the ability to explain complex technical issues in a clear and understandable manner. Strong documentation skills, with the ability to accurately and effectively convey information in writing.
• Demonstrated ability to continually learn and adapt to new products and technologies.
• Excellent interpersonal and organizational skills.
• Attention to detail and robust analytical and problem-solving abilities.
• Capability to build productive working relationships both within the organization and with external clients.
• Capable of adapting to rotating shift schedules if needed.
• Fluency in multiple international languages is good to have.
• Professional certification in a relevant specialty area (e.g., CPIM, CIRM) is good to have.

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Job Description

The Functional Analyst position is a critical role within our organization, focused on delivering high-quality software support to our customers and partners. You will be directly interacting with QAD customers through telephone and internet-based platforms, addressing inquiries related to QAD products. In this role, you are tasked with analyzing problems within QAD’s software applications, providing expert solutions, and adhering to the company’s strict quality processes, standards, and toolsets.

As a Functional Analyst, your responsibilities include maintaining a detailed log of problems and the steps taken for analysis. This rigorous documentation is essential as it aids in the creation and review of reusable solutions, subsequently posted on QAD’s website for global use by customers and partners. You will be expected to handle moderately complex issues, using your demonstrated knowledge and problem-solving skills. Collaborating with the team lead, peers, and the global Support team is crucial to determine the most effective solutions and maintain a high-quality support experience.

Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, initially focused on the American time zones, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role.

In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of existing product knowledge. This is necessary to stay prepared for any new challenges that might arise. As a Support Analyst, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization

Note: The role will require the person to support in American shifts ( 10 pm IST to 7 am IST ) with weekend support when required.
 

DUTIES AND AREAS OF RESPONSIBILITY:

Incident Handling: 

• Address incoming software issues from customers and partners through telephone and CRM. 
• Work on problems of moderate complexity, requiring analysis of various factors. This includes formulating and enhancing reusable solutions to new and unique issues using solution-centered support methodologies (Analyze, test, and solve problems).
• Escalate issues as necessary, ensuring timely and effective resolution.
• Ensure that support incidents are resolved in line with established Service Level Agreements.

Documentation and Communication:

• Document all analyses and correspondences meticulously throughout the issue resolution process. Provide proactive status updates to customers, maintaining transparency and trust.

Knowledge Base Maintenance:

• Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.

Team Assistance:

• Assist team members both locally and globally, fostering a collaborative work environment. This includes cross-team collaboration to enhance the overall effectiveness of our support services.

Continuous Learning and Adaptation:

• Engage in ongoing learning and practice of existing product knowledge. This is vital to stay prepared and responsive to new and evolving issues in a dynamic technological environment.

Qualifications

• A University or Bachelor’s Degree in Business, Accounting, Logistics, Production Operations/Manufacturing Management, Information Technology, or a related field. Equivalent experience may also be considered.
• Minimum 2 years of experience in the software, manufacturing, distribution, or accounting industryis preferred. Experience using and supporting any ERP (SAP, Oracle ERP, Ms Dynamics 365)or other business software applications is desired.
• Proven track record in a Customer Service/Support capacity.
•  Essential debugging/troubleshooting skills, including proficiency in navigating Unix, Windows, Internet, and networks, are required. Additionally, programming knowledge for troubleshooting in languages such as C, C++, Unix, Progress, Oracle, SQL, Java, or XML is highly beneficial.
•  Exceptional communication skills, both verbal and written, are essential. This includes the ability to explain complex technical issues in a clear and understandable manner. Strong documentation skills, with the ability to accurately and effectively convey information in writing.
• Demonstrated ability to continually learn and adapt to new products and technologies.
• Excellent interpersonal and organizational skills.
• Attention to detail and robust analytical and problem-solving abilities.
• Capability to build productive working relationships both within the organization and with external clients.
• Capable of adapting to rotating shift schedules if needed.
• Fluency in multiple international languages is good to have.
• Professional certification in a relevant specialty area (e.g., CPIM, CIRM) is good to have.

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Job Description

QAD is looking to hire a Technical Product Manager - SaaS for our Engineering team. The person will Direct a comprehensive product strategy from product conception and definition through end of life. Functions as a central resource with design, manufacturing, quality, test, marketing and distribution as the product(s) move through their lifecycle. Directs those involved in the design, modification and evaluation of all phases of a specific product or group of products. Formulates and executes long-term plans for cost/profit control. Promotes use of new technologies and industry-leading trends. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

You will be directly involved in leading the QAD transformation into a SaaS product company as we deliver QAD software products in public cloud.  Our next generation platform enables customer consumption of the QAD product portfolio in the form of software services.  This new delivery model requires a modern next generation public cloud based platform managed and operated by the QAD cloud operations team.  

Your role will take the lead in developing an outside-in definition of "the what" for end to end customer experience for facing capabilities and entitlements of the QAD SaaS offers.  You will be the subject matter expert responsible for understanding “what” (availability service level agreement (SLA), infrastructure capacity, resiliency, elasticity, and support levels) cloud ERP competitors entitle in  their SaaS solutions (what comprises standard offer, premium offer, and optional services).   Your ability to collaborate and prioritize feature roadmaps with your peers will be crucial to success.

DUTIES AND AREAS OF RESPONSIBILITY:

• Technical product manager/owner charged with  facilitating  the enablement and maintenance of QAD products for a SaaS delivery model.
• Gather market and competitor SaaS offer entitlement requirements  and define QAD SaaS delivery requirements from customers (internal or end user customers). Collaborate with Architects, Engineers and Analysts to define customer requirements.
• Conduct analysis for project resources required to profitably develop and launch new software products into the QAD public cloud SaaS environments, as well as  enhancements to current products, using established procedures.
• Develop business case analysis for SaaS requirements including operating efficiency improvements to positively impact QAD SaaS delivery profitability. Responsible for project risk analysis and management.
• Report high level progress of projects and facilitate activities that lead to the successful launch of products.
• Remain abreast of current technical progress to ensure the company's products remain marketable and competitive.

Qualifications

• Education:  Bachelor's degree in business, software engineering or computer science; advanced degree desirable.
• Experience: Minimum 5 years software business experience including software application development with public cloud provider knowledge (preferably aws).
• Computer skills:  Good knowledge of commercial software applications. Microsoft Office (Word, Excel, Powerpoint)
• Other knowledge or skills: Strong understanding of software requirements analysis and specification. Knowledge of software product development procedures. Strong financial acumen for business planning and business case analysis.  Good organizational and decision-making skills; excellent written and verbal communications skills. Must be a team player and self-starter. Able to influence others and build strong working relationships.  Experience with aws is desirable.
• Excellent Commnunication Skills.

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Job Description

As a Senior Sales Executive at QAD, you will be responsible for targeting net new customers in the Life Sciences, Manufacturing and Food and Beverages sectors.

You will be responsible for software sales to achieve both company and personal quotas.  As a Sr. Sales Executive, you will develop marketing plans that provide leads, manage assigned accounts and prospects, and understand customers’ business issues and design strategies.  Ideal candidates have knowledge of enterprise software applications used in the Manufacturing, Life Sciences and Food and Beverages industries.

What You’ll Do:

• Generate software subscription revenue for the assigned territory and accounts to achieve and/or exceed the Subscription revenue quota

• Prospect in the assigned territory to achieve a qualified pipeline of 5X the annual revenue quota

• Coordinate closely with internal and external teams in consulting, inside sales, and support sales to maximize QAD’s revenue capture from customers and prospects in the assigned territory

• Use formal professional selling practices and tools

• Nurture the customer by helping them identify business needs and explore their options

• Update and maintain sales forecasts and provide reports reflecting territory and pipeline status and forecast 

Qualifications

• Minimum 8 years of experience as a proven sales performer in the software solutions industry, with a track record of nurturing and selling to existing or net new customer base, meeting and exceeding quota targets
• Experience with Life Sciences, Manufacturing or Food and Beverages verticals is ideal.  
• Demonstrated success in achieving quota in enterprise class software sales
• A Bachelor's degree is highly preferred
• Ability to establish and manage executive level customer relationships
• Ability to handle multiple complex sales cycles simultaneously
• Ability to work effectively in a matrix-management environment with extended team members
• Strong interpersonal and communication skills: writing, editing and presenting
• Ability to resolve complex problems, develop strategies and execute
• Willingness to travel up to 50% of the time
• Knowledge of Discrete or Process manufacturing industry is desired
• Preferred previous experience selling ERP software sales experience in the areas listed above is good to have, 
• Ability to learn quickly and have a high degree of emotional intelligence 
• This role, through remote, is located in Mid West US  

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Job Description

QAD is looking for an Application Senior Technical Consultant with German who will analyze and resolve complex technical issues, ensuring smooth operations and providing technical guidance and support to the end user (customer). You will also contribute to the overall success of the organization by implementing effective solutions and driving continuous improvement. This role requires strong technical, analytical, and communication skills, as well as a solid knowledge of IT systems and processes. You will provide software support regarding our SRM software only. The majority of the questions are placed by the customer directly. Additionally, as an Application Senior Technical Consultant you will play a key role in developing training content for the team, enhancing their capabilities in complex case resolution.

This position is located in Poland and is a fully remote opportunity.

What you will do:

• Analyze and troubleshoot complex technical problems related to the SRM application. Working closely with customers and partners to identify and resolve issues promptly. Ensure that support incidents are resolved in line with established Service Level Agreements.
• Documenting issues and solutions for future reference and analysis. 
• Implement regular software updates of the SRM application in different environments, such as AWS or customer environments.
• Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.
• Provide mentorship and training to Functional Analysts, fostering professional development and skill enhancement. Lead in sharing best practices and developing innovative solutions, enhancing the team’s overall problem-solving capabilities.
• Collaborating with other members of IT teams to resolve complex technical issues.

Qualifications

• Education in the field of Computer Science, IT-related studies or comparable qualifications.
• 5+ years of professional experience in Customer Service/Support department as a Technical Analyst within the B2B area.
• Previous experience and the ability to read the code and implement changes in Java programming language are essential to the role.
• Previous experience with server containers such as Tomcat are essential to the role.
• Previous experience in dealing with database structure and queries especially for PostgreSQL and basic Oracle SQL are essential to the role.
• Practical knowledge and familiarity in MS-Excel, HTML, CSS,  XML, REST API and JSON are desirable.
• Basic knowledge of Linux and ideally Windows are required.
• Experience working with ITIL or an understanding of the framework is preferred.
• Demonstrated ability to continually learn new products and technologies. 
• Excellent interpersonal, organization & communication skills. 
• Attention to detail, strong analytical and problem solving skills.
• Able to build productive working relationships internally and externally.
• Fluent German and very good English language skills are required.

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Job Description

QAD is looking for an Application Senior Technical Analyst with German who will analyze and resolve complex technical issues, ensuring smooth operations and providing technical guidance and support to the end user (customer). You will also contribute to the overall success of the organization by implementing effective solutions and driving continuous improvement. This role requires strong technical, analytical, and communication skills, as well as a solid knowledge of IT systems and processes. You will provide software support regarding our SRM software only. The majority of the questions are placed by the customer directly. Additionally, as an Application Senior Technical Analyst you will play a key role in developing training content for the team, enhancing their capabilities in complex case resolution.

This position is located in Poland and is a fully remote opportunity.

What you will do:

• Analyze and troubleshoot complex technical problems related to the SRM application. Working closely with customers and partners to identify and resolve issues promptly. Ensure that support incidents are resolved in line with established Service Level Agreements.
• Documenting issues and solutions for future reference and analysis. 
• Implement regular software updates of the SRM application in different environments, such as AWS or customer environments.
• Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.
• Provide mentorship and training to Functional Analysts, fostering professional development and skill enhancement. Lead in sharing best practices and developing innovative solutions, enhancing the team’s overall problem-solving capabilities.
• Collaborating with other members of IT teams to resolve complex technical issues.

Qualifications

• Education in the field of Computer Science, IT-related studies or comparable qualifications.
• 5+ years of professional experience in Customer Service/Support department as a Technical Analyst within the B2B area.
• Previous experience and the ability to read the code and implement changes in Java programming language are essential to the role.
• Previous experience with server containers such as Tomcat are essential to the role.
• Previous experience in dealing with database structure and queries especially for PostgreSQL and basic Oracle SQL are essential to the role.
• Practical knowledge and familiarity in MS-Excel, HTML, CSS,  XML, REST API and JSON are desirable.
• Basic knowledge of Linux and ideally Windows are required.
• Experience working with ITIL or an understanding of the framework is preferred.
• Demonstrated ability to continually learn new products and technologies. 
• Excellent interpersonal, organization & communication skills. 
• Attention to detail, strong analytical and problem solving skills.
• Able to build productive working relationships internally and externally.
• Fluent (C2) German and very good (C1) English language skills are required.

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Job Description

We are seeking a skilled Senior DevOps Engineer to join our global and fully remote DevOps team. The ideal candidate will be located in Poland and join our existing DevOps team within the QAD Engineering division.

The DevOps team is responsible for designing, implementing, and maintaining our infrastructure and application deployment toolset, as well as being DevOps evangelists for QAD. The DevOps team works closely with our development, cloud operations, technical quality and observability teams to streamline our release, deployment and cloud operations processes.

What you’ll do:

• Design, implement and continually improve product release automation for QAD applications.
• Build and maintain the continuous integration and continuous delivery (CI/CD) pipelines for QAD products.
• Drive enthusiasm and promote adoption of the principles and philosophy of the DevOps methodology across all engineering and operations teams.
• Mentor and share best practices and new technologies across the organization, including automation, continuous integration, continuous delivery, and monitoring.
• ​​Continuously improve our DevOps processes and practices to optimize efficiency and reduce downtime.
• Work with the development teams to define and implement automated build and testing strategies.
• Design, implement, and maintain our infrastructure as code (using Terraform) and Gitlab pipelines to enable efficient release, deployment and management of QAD’s products.
• Utilize Helm to manage Kubernetes applications and facilitate deployment orchestration.
• Implement and maintain ArgoCD for continuous delivery of applications to Kubernetes clusters.
• Collaborate with development teams to optimize application performance, scalability, and reliability in production environments.
• Collaborate with our Observability and Cloud Operations team to monitor and maintain the health of our infrastructure, ensuring high availability and performance.
• Stay up-to-date with industry trends, best practices, and emerging technologies in DevOps and cloud computing.

Qualifications

What you'll need:

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 5+ years of proven experience as a DevOps Engineer, Software Engineer or similar role.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.
• Strong proficiency with GitLab or equivalent for CI/CD.
• Solid experience with Terraform for infrastructure as code.
• Experience with containerization technologies such as Docker and container orchestration platforms like Kubernetes. 
• Experience with GitOps (ArgoCD or any other) for continuous delivery to Kubernetes.
• Experience with AWS or any other public cloud service and a good understanding of cloud computing principles.
• Experience with build tools such as Maven.

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