Stellenbeschreibung

We're looking for detail-oriented German-speaking reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.

Qualifikationen

For you to be successful as a Ticketing agent with the company, you would need to have the following experience:

• Tourism knowledge 
• Must speak fluent German
• MS Excel and Word competency

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Job Description

We're looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.

To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers

Qualifications

For you to be successful as a Ticketing agent with us, you would need to have the following experience:

• Tourism knowledge including Hotelsand Flights
• GDS knowledge is a must have - Amadeusas a priority and Sabreas basic (for at least 2 years experience)
• Ability to create booking, ticketing, reissue, Q updates
• MS Excel and Word competency
• Multitasking - working with variant channels: mail, slack, Monday, hospitality systems
• Monitoring systems for irregular ticket booking behavior
• Excellent organizational skills and strong team player qualities
• The ability to work variable shifts
• Act as a resource/support for agents with ticketing/fares questions including branch offices as determined
• Quality control all international tickets issued overnight for correct commissions, lowest fare.

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Job Description

We're looking for detail-oriented Greek-speaking reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.

To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers

Qualifications

For you to be successful as a Ticketing agent, you would need to have the following experience:

• MS Excel and Word competency
• Excellent organizational skills and strong team player qualities
• The ability to work variable shifts.

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Job Description

We're looking for an experienced Ticketing Supervisor with advanced customer service experience, people management and problem solving skills, strong analytical background, high level of GDS knowledge and of course the ability to communicate effectively with customers, team members and other partners.
The Ticketing Supervisor is responsible for overseeing the daily tasks of the Ticketing team, focused on new bookings and Schedule changes. This role includes communicating customer service objectives to Travel Agents, compiling data to make assessments of their team’s progress and coordinating with upper management to find ways to enhance the customer service objectives among employees.
Position reports to the Frontline Senior Manager, Head of Operations.

Responsibilities
● Promote excellent performance by leading the team and supervising the daily
operations of the department
● Organize and inspire the team to work towards common goals, while establishing an
environment of trust and empowerment to help them maximize their efficiency &
productivity
● Ensure high quality services is offered
● Clearly set & communicate targets and use data to monitor & measure the team’s
performance
● Develop, implement new or improve existing business policies/processes to improve
the services offered
● Anticipate and manage risk and attend employee issues
● Ensure clarity around priorities and goals based on the organization's objectives
● Identify, develop and hire new talent
● Investigate and handle escalated, complex cases to ensure proper resolution
● Communicate with the upper management & deal with difficult stakeholders

Qualifications

• At least 4 years of similar working experience in a fast-paced customer support environment
• Excellent interpersonal and leadership skills
• Fluent/Native level in English
• A Bachelor’s degree (preferably in Tourism/ Business Administration or any quantitative subject) would be considered as a plus
• Experience working with demanding targets and tight deadlines
• Results-driven approach to problem-solving
• Process-oriented analytical thinking with the ability to extract information from data
• Location in Capetown (South Africa)
• High level of GDS knowledge (Amedeus mandatory requirement)
• Self-motivated, tactful, creative and strategic thinker.

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